Total 30 job vacancies by London and Quadrant Housing Trust

Title: Maintenance Supervisor - South East
Contract type: Permanent, Full Time, 35 hours per week
Location: Office is based in Stratford, London (E15 4PH) with travel required across South East London
Persona: Agile (mix of site, office and home based working)
Salary: £41,000 - £45,000 pa depending on experience

Opening date: 18th November 2024
Closing date for completed applications: 2nd December 2024 at 11pm*
Interviews will be held on: 6th December 2024 - in person at our Sidcup office

*Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

L&Q’s Maintenance Service is looking for a Reactive Supervisor to join the in-house team. The role covers L&Q’s South East London patch. Working within Bromley, Lewisham and the surrounding area.

You will be part of a team of Supervisors who cover reactive repairs. You will be responsible for circa 10 Multi trade and Specialist Maintenance Operatives who work across the Neighbourhood. The role reports to the Maintenance Team Manager.

You will also have links to the wider business area and will liaise with the Housing Management and Caretaking teams as well as the Planning and Scheduling team, Contact Centre and other Supervisors to ensure consistency in service delivery.

L&Q prides itself on high levels of professional, customer focused service and we expect our Supervisors to lead by example. Ensuring that everything they do is with our residents’ satisfaction and best interests in mind. As a people manager, you will role model a positive mindset to ensure that the team also have the same ethos and share and demonstrate our values. This role has direct influence over L&Q’s reputation; the focus will be high quality work and on first time fix approach.

You will be confident to give advice to operatives on complex jobs and hard fixes. You will be responsible for interacting and engaging regularly, taking ownership of developing capability and ongoing professional development of the individuals in the team.

You will already ideally have had experience in leading a dispersed team, and will have a proven track record in managing performance through informal and formal processes, alongside experience in managing absence and will have had past input into recruitment decisions.

L&Q are a values-focused organisation, and our people managers are confident to challenge unwanted behaviours. You will always take an inclusive approach with the team you manage and will give constructive feedback that supports our values and creates a positive impact.

We are focused on meeting targets, both financial and customer related. We expect our Supervisors to have a firm knowledge and be able to actively contribute to ensuring that the Direct Maintenance KPI's are met. You will be able to analyse data, predict outcomes and will give advice on how to get things back on track when needed. Good financial acumen is a must, and you will have experience managing budgets.

You will be confident in managing contractors, meeting regularly with the commercial team and reporting any relevant information on performance to them.

We expect our Supervisors to have a good understanding of Health and Safety, including knowledge of Asbestos and for them to pass this knowledge onto their teams. Ensuring that they quickly deal with any breaches or potential problems before they happen.

You will need to demonstrate the following experience and attributes:

-Managing a team within a Maintenance within Social Housing/ Local Authority
-Clear and Concise written and verbal communication skills
-Knowledge of trades and maintenance
-Ability to deliver KPIs and manage budgets
-Passion for inclusive working practices
-Strong customer service skills
-Able to motivate others to deliver
-Full Manual Driving Licence

If you are interested in this role and have the experience required, then apply without delay!

Title: Technical Coordinator – Operational Building Safety Team
Contract type: Permanent, Full Time, 35 hours per week
Location: Stratford, London (E15 4PH)
Persona: Agile (1-2 days a week in office, 3-4 days a week at home)
Salary: £31,923 - £35,000 pa depending on experience

Closing date for completed applications: 2nd December 2024 at 11pm*

Interviews will be held on: 10th December 2024

*Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

L&Q is in the process of developing our Operational Building Safety Team within the Property Services Directorate. We are pleased to open the opportunity to join the team in the role of Technical Coordinator.

The role reports to the Lead Building Safety Managers. You will work in close collaboration with Assistant Building Safety Managers, Building Safety Managers, Head of Service, and Director of Building Compliance, alongside the Strategic Building Safety Team.

The Technical Coordinator will provide relevant technical administrative and coordination support to the Operational Building Safety Team (for the Northwest, London and Southeast). You will be the initial point of contact for internal and external stakeholders. You will be a confident communicator and be able to deal with a wide range of internal and external people. You will be initial point of contact for Building Safety related queries, contractors and other external stakeholders and effectively resolve or refer queries following L&Q’s policies and procedures.

You will support the Operational Building Safety Team with its objectives and collaborative working will be key to the success of this position. Delivering and supporting the Building Safety Managers and Assistant Building Safety Managers with the initial information gathering for creation of the Building Safety Case Reports.

The Technical Coordinator will ensure any queries and actions arising from other teams, building inspections, the Building Safety Case Report process are raised and tracked appropriately and concluded in a timely manner. Ensuring H&S, regulatory & governance compliance for areas under the job holder’s control are actioned. You will also support the team in various areas of compliance, as well as assisting in ad-hoc projects and occasional review meetings. Participate in developing policies and procedures on building safety related works.

The Technical Coordinator will contribute to the identification of risks as part of overall risks highlighted in building safety inspections and building safety case reports. You will support the Building Safety Managers and Assistant Building Safety Managers in managing these risks and raising actions in accordance with the risk rating.

You will need to demonstrate the following experience and attributes:

-Strong administrative experiences, gained in fast paced working environments
-Basic knowledge of the Building Safety, building compliance and property/facilities management
-Good communication skills, able to work collaboratively within a team interacting with internal and external stakeholders at all levels
-Organisational and planning skills
-Ability to work at a consistent pace
-Competent use of MS Office and able to use simple business systems, e.g. accounting systems, office applications (you will be given full training)

If you are interested in this role and have the experience required, then apply without delay!

We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.

Title: New Homes Sales Associate – Chorley
Contract type: 12 month fixed term contract
Hours: Full time
Working pattern: Tuesday to Saturday
Sales suite standard hours are 10am - 5pm
Persona: site based at Saxon Fields, Chorley
Salary: circa £30,000 plus commission


Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated

Are you a hardworking, self- motivated and tenacious salesperson with sound experience in residential house sales.

Reporting to the Regional Sales Manager, the successful candidate will be an ambitious individual with a track- record of meeting targets in a demanding sales environment. You will have experience as a sales associate for a house builder/ housing association or estate agency. Your ability to demonstrate high levels of customer service is essential, as this is key to everything we do. You will be a team player, whilst being a self-motivated and dynamic individual with a target-driven attitude.

Essential skills:

First-class negotiation skills
Proven track record of property sales experience
Ability to meet and exceed targets
Excellent written and oral communication skills
Confident using computer systems including Microsoft Excel, Teams and In House CRM
Customer-focused and attention to detail
Organisation skills

Duties will include, but are not limited to:

• Advising customers on the sales journey and progressing sales
• Ensuring the sales suite is presentable
• Manage sales database and ensure it is kept up to date
• Meeting and greeting customers on site
• Taking customers details and qualifying their requirements
• Dealing with incoming sales enquiries
• Conducting viewings
• Stock unit maintenance

Key requirements:

• Ability to troubleshoot
• Be a team player but also able to work independently/remotely
• Be available to work weekends and flexibility surrounding working days / hours

Why choose L&Q?

• Strong family friendly policies
• Committed Learning & Development
• Annual leave starting from 28 plus bank holidays
• Westfield Health cash plan
• Generous non-contributory life Assurance
• An Employee Assistance Programme
• Employee discount scheme
• Up to 21 volunteer hours per year
• Excellent Pension Scheme – double contribution up to 5%
• Great places to work certified 2023
• Best Workplaces for Women – ranked 23 in the UK

*We are a multi-site organisation, so roles will require occasional travel between offices, but expenses will be covered.

If you believe you have the skills and experience for this role and are interested in working for an organisation that can really make a difference to people’s lives, then please apply without delay!

Our commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

Title: Building Surveyor Major Works East London and Essex

Contract Type: Permanent Full time, 35 hours per week
Location: West Ham Lane, Stratford London
Persona: Agile, Office based 20-40%
Salary: £53,660 - £60,000 plus Essential Car User Allowance

Closing date for completed applications: 22nd November at 11pm

Interview date: 9th December at our Cray House office


Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated



Building Surveyor Major Works Role Profile Sept22.docx




L&Q is seeking skilled and experienced Building Surveyor to join the Trust's Major Works team. You will manage a range of improvement works, commissioning and managing a team of consultants to deliver site-specific works.



You will have a wide range of specialist skills including building surveying, project management and budgetary control. You will be a self-motivated, professional individual who is able to communicate and influence working with a wide range of stakeholders. This is a socially rewarding role with the opportunity to make a real difference to our residents and the local community.



We have a broad programme of projects and would welcome applicants who have already achieved MRICs/ MCIOB or equivalent professional qualifications or those qualified through experience with a willingness to learn and work on CPD.



Our Building Surveyors are expected to be able to drive and will have access to a car.



To be shortlisted you must be able to clearly demonstrate the following:

· Excellent building surveying skills and knowledge of construction methods

· Experience in major cladding replacement works on high- and low-rise properties.

· Experience in managing and running multiple complex building projects at the same time.

· Experience in building control and planning applications

· Experience in applying CDM 2015 principles to tenders and contracts.

· Understanding of contract law and excellent knowledge of standard form contracts and Contract Administration

· Experience in managing large budgets, producing cash forecasts and processing payments

· Experience in managing contractors and consultants to deliver within budgets and timescales.

· Good knowledge of the current Fire Safety requirements for high-and low-rise properties.

· Relevant technical experience and professional qualification in Building Surveying.

· A broad range of communication and influencing skills.

· Strong organisation and prioritising ability

· Good report writing and presentation skills and ability to communicate to all levels of stakeholders.



If you are interested in this role and have the experience required, then apply without delay!



We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.



*ECU Allowance is paid in accordance with the requirements of the relevant policy as updated from time to time.



Our commitments

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.



In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.



We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.



We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 108,000 homes, primarily across London, South East and North West of England.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of

Job title: Residential Surveying Graduate
Contract: 3 years
Hours: 37.5 (8.30am - 5.00pm Monday to Friday)
Location: West Ham Lane (Stratford, London)
Persona: Agile - part home, part office, part site-based
Salary: £29,000 pa

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

The L&Q Graduate Programme has been designed to help you get the career you have always wanted. This role provides the opportunity to start a new career path with a values-led organisation that will support you to learn and develop throughout the programme and beyond.

Introduction to the discipline/team:

The Sales and Intermediate Rent teams are responsible for the sale of private sale and shared ownership homes, management of intermediate rent properties, market research and valuations.

Overview of the role:

We are looking for an ambitious graduate to join our busy and supportive Sales and Intermediate Rent teams to train as a Residential Surveyor, become a Member of the Royal Institution of Chartered Surveyors (RICS) and be awarded MSc Real Estate on completion of the apprenticeship. This role requires a hard-working, customer focused person who is passionate about housing and the residential property market.

Areas of responsibility will include, but are not exclusive to:

Sale of residential properties: responsible for taking a customer through the entire sales process from initial enquiry to sales completion, providing excellent customer service, dealing with queries and complaints, running a sales office, property inspections, legal requirements and documentation.
Letting and management of rental properties: responsible for maximising rental revenue and minimising voids across the London Living Rent (LLR) and Intermediate Rent (IMR) portfolios, covering property management, residential tenancies and new lettings.

Valuations: responsible for internal valuation of private sale, shared ownership and intermediate rent properties and instructing and reviewing external RICS valuers.
Market research: appraisal of local housing market conditions, assessing housing need, statistical analysis of data, preparing reports and presentations.
You will be engaged in a challenging role from day one and be accountable for your area of responsibility whilst being supported by a RICS Counsellor and a line manager to guide and develop skills where required.

Strong organisation skills are essential to this role as well as excellent communication and an understanding of what first-class customer service skills are.

We are looking for a candidate with resilience, drive, enthusiasm and a passion to help people.

Other essential skills and experience include:

Ability to multi-task and work to deadlines
Good IT skills
Self-motivated
Good understanding of Excel

Person Requirements:

Passionate about residential property
Demonstrate resilience and tenacity
Strong team working and communication skills
Excellent interpersonal and organisational skills
Be commercially minded and a strategic thinker
Must be flexible in terms of travel
Must be able to work in the UK
Great company benefits

Qualification Requirements:

Bachelor’s Degree in a property related discipline (min 2:2) OR Bachelor’s Degree (min 2:2) plus at least 2-years’ experience in the residential property industry
GCSE English and Mathematics minimum grade 5

Training offer: You will complete the Postgraduate Level 6 Chartered Surveyor Apprenticeship- Real Estate Pathway. On completion you will be awarded MSc Real Estate.

What you can expect:

Great breadth and variety of experiences through a structured programme within your chosen discipline
Access to outstanding training offered internally.
Support throughout the programme by an experienced line manager and mentor.

Contract Type - Permanent
Hours - Full Time
Location - Stratford, London, E15 4PH
Persona - Agile - 20-40% office attendance required.
Salary -£39,465 - £43,519 per annum

Closing date for completed applications - 8th November 2024 - 23:00

Interviews will be held on a date to be confirmed via Microsoft Teams


Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.



We have an exciting opportunity for a Resolution Team Leader to join our Housing Quality Assurance complaint team. The Resolution Team Leader will manage and develop a team of Complaint Resolution Officers who are responsible for handling all Housing management-related complaints.

Why choose L&Q?



We offer a competitive annual salary and staff benefits package.



Strong family-friendly policies
Committed Learning & Development
Annual leave starting from 28 days rising to 31 PLUS bank holidays
Excellent Pension Scheme – double contribution up to 6%
Generous non-contributory life assurance
An Employee Assistance Programme
Great places to work certified 2023-2024
Best Workplaces for Women


You will be expected to act as the Subject Matter Expert on complaints for Housing Management therefore a detailed understanding and ability to put the Housing Ombudsman's complaint Handling Code and our Standard Operating Processes into practice is essential.



To succeed in this role, you must be exceptionally customer-focused with experience of leading a successful, high-performing team. You will be experienced in exceeding targets and thrive under pressure in a fast-paced environment. You will need to have strong influencing skills and be an effective communicator to inspire and motivate your team to achieve targets.



The ideal candidate will be responsible to ensure compliance with policies, procedures, and regulatory requirements while fostering a culture of learning and continuous improvement in complaint handling.



As a Resolution Team Leader, you will role model the L&Q Values and Behaviours within the team and promote the value of complaints within the organisation, using insights from complaints to learn lessons and drive toward service improvement and customer service excellence.



Supporting the Resolution Team Manager as an escalation point for complaints in Housing Management and act as the lead in ensuring the resolution of complex issues



This role will see you balance fifty percent of your time spent providing essential leadership to your team and twenty percent allocating the team's day-to-day activities to ensure they deliver team and individual targets in compliance with the Housing Ombudsman Complaint Handling Code.



If you are interested in this role and have the experience required, then apply without delay!



At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.



Our commitments


At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.



In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, Benenden Healthcare, an employee assistance programme and non-contributory life assurance.



We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.



We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.



We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.



In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships.



Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.

Job Title - Neighbourhood Housing Lead
Contract Type - Permanent
Hours - Full time
Persona - Agile 20-40% office attendance required
Reporting Office - West Ham Lane, Stratford
Patch Location - Waltham Forest
Salary - £34,904 (plus ECU* if policy requirements are met)

Closing date for completed applications - 8th November 2024

Interviews will be held in person at our West Ham Lane Office on a date to be confirmed.

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated

Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player.



Why choose L&Q?



We offer a competitive annual salary and staff benefits package.



Strong family-friendly policies
Committed Learning & Development
Annual leave starting from 28 days rising to 31 PLUS bank holidays
Excellent Pension Scheme – double contribution up to 6%
Generous non-contributory life assurance
An Employee Assistance Programme
Great places to work certified 2023-2024
Best Workplaces for Women


As the Neighbourhood Housing Lead, you’ll be responsible for the following:

Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents.
You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they’re happy in.
You’ll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 – 600 homes.
The successful candidate should:

You should be good at building relationships with people and be able to communicate well with colleagues and residents.
You’ll be able to problem solve and will pride yourself on your grit and determination. You’ll have a can-do attitude and be motivated by keeping promises to residents.
You’ll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents.
You’ll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines.
Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential.
Have previous experience
Be able to drive and have access to a car for work


Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department

If you are interested in this role and have the experience required, then apply without delay!



We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.



At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.



Our commitments:



At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.



In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.



For the fifth year in a row, we have been recognised as one of the UK’s Best Workplaces for Women in the super large category.



We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.



We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.



L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.



As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.

Title: Quality Inspector – North West
Contract type: Permanent
Hours: Full time
Location: Sale Point, Greater Manchester with travel to sites*
Persona: Agile, Office based 20-40%
Salary: £37,280 - £45,640 pa plus a car allowance of £5,500 (ECU)**

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.


We are looking for an experienced Quality Inspector to join our passionate Customer & Quality team. This role is integral to L&Q's reputation and is key for ensuring customer satisfaction. As Quality Inspector is responsible for ensuring the quality of new homes, with a focus on function, building form and building construction. It's your role to ensure the quality of new homes delivered to customers meets the L&Q Quality Standard and any issues raised by the customer upon moving into their new homes are handled correctly and resolved promptly.

In this role you will monitor quality of work on site and ensure the homes delivered to customers are fully completed prior to occupation. You will work closely with the client Project Managers, the Asset Management and maintenance surveyors, together with the technical administrative team to ensure that L&Q achieve 100% client satisfaction with the new homes and systems constructed. You will make a real difference providing an effective, efficient and responsive quality inspection process to support L&Q's objective of achieving Customer Satisfaction Excellence.

We are looking for someone with knowledge in the construction of new buildings, on large scale estates and regeneration schemes incorporating sustainable construction elements. You will require the experience and knowledge to review the progress of all elements of contracts with contractors’ design responsibility. You will require a sound understanding of construction process including trades and materials.

In addition to the above, you also will have the ability to identify and resolve multiple issues to ensure the highest level of contract compliance. You will be familiar with all the relevant drawings and written instructions, checking them and using them as a reference when inspecting the work. An attention to detail when checking work and materials is essential.

You will need to be computer literate and be able input and retrieve data from computer management systems. This appointment will require a combination of both site and office based activity.

Part of this role will entail meeting customers in their new home, which will require on occasions that you are able to work in the evening or on a Saturday. You will need a full driving licence and have access to a vehicle on a daily basis as this role requires the post holder to be mobile (travelling to various sites).

It is essential that you are a first class communicator with experience of dealing face to face with customers and the issues they raise, ensuring they fully understand the solutions available. You will be able to liaise effectively with contractors, specialist sub-contractors, residents, and our own technical and housing management staff.

If you are interested in this role and have the experience required, then apply today!



Why choose L&Q?

We offer a competitive annual salary and staff benefits package.

Strong family-friendly policies
Hybrid working Model
Committed Learning & Development
Annual leave starting from 28 days rising to 31 PLUS bank holidays
Excellent Pension Scheme – double contribution up to 5%
Westfield Health cash plan
Generous non-contributory life assurance
An Employee Assistance Programme
Great places to work certified 2022
Best Workplaces for Women – ranked 23 in the UK


At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.



*We are a multi-site organisation, so some roles may require occasional travel between offices.

** This role is entitled to an essential car user (ECU) allowance. For the allowance to be paid, you will need to hold a full driving licence and have access to a vehicle that is insured for Business Use. ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.

Title Senior Customer Liaison Officer
Contract Type Permanent, Full time, 35 hours per week
Location West Ham Lane, Stratford London or Sale Point, Manchester
Persona Agile Working (Office and home working)
Salary Starting from £34,904 or £31,250 nationally
Closing date for completed applications 7th October at 11pm
Interviews Week commencing 14th October

Role profile - Senior CLO.docx

Our customers are the most important part of our business and as a senior member of the Customer Resolution Team, it is vital that you have the passion as a Customer Service professional to deliver excellence to both internal and external customers - every time.

This is a fantastic position within the heart of the Customer Resolution Team and the successful applicant will play a crucial part in putting things right for our customers and winning back their trust and respect.

With the support of the Head of Customer Resolution you will lead and manage a dedicated team of Complaint Operatives and a Customer Resolution Officer. The primary focus will be on optimising daily workflows to ensure our team handles residents’ complaints effectively and efficiently. As the ‘voice and face’ of L&Q you must have demonstrable experience of delivering customer focused services in a demanding public facing environment.

Working collaboratively with other departments across L&Q you will ensure effective and efficient delivery of services to our customers. Building and maintaining strong relationships will be essential to perform well in this role – as are excellent written and verbal communication skills.

Other duties will include:

· Managing escalated complaints
· Allocation of work and ensuring your team deliver on our promises
· Maintaining high quality records and notes on the system
· Feeding back the cause of complaints to prevent recurrence

If you have the passion, drive and skills listed above, and are interested in working for an organisation that can really make a difference to people’s lives, then please apply without delay!

Our benefits package includes:
• Agile working
• Strong family friendly policies
• Committed Learning & Development
• Annual leave starting from 28 days rising to 31 PLUS bank holidays
• Excellent Pension Scheme – double contribution up to 6%
• Generous non-contributory life Assurance
• Great places to work certified 2022
• Up to 21 volunteering hours per year

We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be always demonstrated when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

Our commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g., a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the Southeast.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity, and confidence in our communities through our £250 million L&Q Foundation and our skills academy.


Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.

Title Senior Customer Liaison Officer
Contract Type Permanent, Full time, 35 hours per week
Location West Ham Lane, Stratford London or Sale Point, Manchester
Persona Agile Working (Office and home working)
Salary Starting from £34,904 or £31,250 nationally
Closing date for completed applications 7th October at 11pm
Interviews Week commencing 14th October

Role profile - Senior CLO.docx

Our customers are the most important part of our business and as a senior member of the Customer Resolution Team, it is vital that you have the passion as a Customer Service professional to deliver excellence to both internal and external customers - every time.

This is a fantastic position within the heart of the Customer Resolution Team and the successful applicant will play a crucial part in putting things right for our customers and winning back their trust and respect.

With the support of the Head of Customer Resolution you will lead and manage a dedicated team of Complaint Operatives and a Customer Resolution Officer. The primary focus will be on optimising daily workflows to ensure our team handles residents’ complaints effectively and efficiently. As the ‘voice and face’ of L&Q you must have demonstrable experience of delivering customer focused services in a demanding public facing environment.

Working collaboratively with other departments across L&Q you will ensure effective and efficient delivery of services to our customers. Building and maintaining strong relationships will be essential to perform well in this role – as are excellent written and verbal communication skills.

Other duties will include:

· Managing escalated complaints
· Allocation of work and ensuring your team deliver on our promises
· Maintaining high quality records and notes on the system
· Feeding back the cause of complaints to prevent recurrence

If you have the passion, drive and skills listed above, and are interested in working for an organisation that can really make a difference to people’s lives, then please apply without delay!

Our benefits package includes:
• Agile working
• Strong family friendly policies
• Committed Learning & Development
• Annual leave starting from 28 days rising to 31 PLUS bank holidays
• Excellent Pension Scheme – double contribution up to 6%
• Generous non-contributory life Assurance
• Great places to work certified 2022
• Up to 21 volunteering hours per year

We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be always demonstrated when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

Our commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g., a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the Southeast.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity, and confidence in our communities through our £250 million L&Q Foundation and our skills academy.


Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.

Title: Maintenance Coordinator Plentific

Contract: Full time, 35 hours per week, 6 months Fixed term contract covering Maternity.

Location: West Ham Lane Stratford London

Persona: Agile (office 20/40% and home working)

Salary: £29,568 per annum

Closing date: 25th September at 11pm



Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated



Role Profile - Maintenance Coordinator.docx



L&Q are looking for an experienced Maintenance Coordinator to support our Maintenance Operations department, working to support the service and delivery of our repairs via our Plentific platform.



The role will report into the Maintenance Operations Team Leader, working alongside the existing Coordinators covering the PRS and General Needs portfolios. You will be a key member of the team helping to the deliver our repairs and maintenance service.



You will be responsible for the allocation and coordination of Reactive and/or Void repairs, monitoring mailboxes in line with SLAs, handling D365s and monitoring the puzzle phone queue for internal teams. You will be first point of contact for dealing with all queries and raising repair orders to the relevant teams, dealing with all correspondence in a professional and timely manner.



The successful candidate must be highly organised with excellent communication, administrative and numerical skills. You will need to be flexible and a team player, working in a fast paced and demanding environment, managing a busy workload, utilising various prioritisation and time management techniques, whilst collaborating with lots of different departments across the L&Q Group.



Essential skills:



· Strong administrative skills and ability to work in a fast-paced environment

· Methodical, accurate and exceptional attention to detail

· The ability to work flexibly and use initiative to multitask and meet deadlines

· Strong collaboration skills to work with stakeholders at all levels

· Excellent organisational and planning skills

· Outstanding communication skills

· Repairs and Maintenance knowledge and experience



Our benefits package includes:



· Agile working

· Strong family-friendly policies

· Committed Learning & Development

· Annual leave starting from 28 days rising to 31 PLUS bank holidays

· Excellent Pension Scheme – double contribution up to 6%

· An Employee Assistance Programme

· Up to 21 volunteering hours per year



We’re actively building diverse teams and encouraging applications from all backgrounds. We want to create an inclusive environment where everyone can contribute their best work and develop to their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities we serve.



If you are interested in this role and have the experience required, then apply without delay!



At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.





Our commitments:



At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.



We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.



For the fifth year in a row, we have been recognised as one of the UK’s Best Workplaces for Women in the super large category.



We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.



We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.



L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the Southeast.



As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.



Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.

Title: Complaints Coordinator Building Compliance team

Contract Type: Permanent Full time 35 hours

Location: West Ham Lane Stratford or Sale, Greater Manchester

Persona: Agile (20 – 40% office based)

Salary: £29,568 per annum * regional rates will vary



Closing date for completed applications: 2nd September 2024



Interviews will take place: TBC



The Building Compliance & Engagement Team is seeking experienced Complaint Coordinators on a permanent basis within Building Compliance. These roles will be key in leading as administrative support on all complaints that require action across the Department, to ensure that our customers complaints are addressed in a timely manner and are kept up to date throughout the complaints process.



The Complaint Coordinator is within Compliance and Engagement Team. The Complaint Coordinators report to the Senior Complaints Coordinator with Good working relationships with various teams within Compliance & Building Services will be key to the success of this role. Ensuring complaints are dealt with in line with L&Q’s policy, whilst also ensuring L&Q are adhering to the Housing Ombudsman Code of Practice which came into effect in 2020.



You will be self-motivated, professional and have a desire to ensure that L&Q adheres to its complaints policies and procedures and highlight any areas of non-performance.



You will be able to work on your own initiative and be able to organise and prioritise your own individual workload, as well as being aware of the overall teams’ objectives and assisting where necessary.



It is desirable that candidates have past experience resolving complaints. Excellent customer services is a must in this role.



To be considered for this role candidates will be able to demonstrate:



· Excellent Customer Service skills

· Proficient in use of MS Office packages

· Excellent written and verbal communication skills

· Experience of working in a customer focused capacity

· Experience of providing administrative support in a busy work environment

· Good organisation skills

· Ability to work well within a team



If you are interested in this role and have the experience required, then apply without delay!



Our commitments:



At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.



In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.



We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.



We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.



We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 110,000 homes, primarily across London the South East and the North West of England.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.

Title: Complaints Coordinator Building Compliance team

Contract Type: Permanent Full time 35 hours

Location: West Ham Lane Stratford or Sale, Greater Manchester

Persona: Agile (20 – 40% office based)

Salary: £29,568 per annum * regional rates will vary



Closing date for completed applications: 2nd September 2024



Interviews will take place: TBC



The Building Compliance & Engagement Team is seeking experienced Complaint Coordinators on a permanent basis within Building Compliance. These roles will be key in leading as administrative support on all complaints that require action across the Department, to ensure that our customers complaints are addressed in a timely manner and are kept up to date throughout the complaints process.



The Complaint Coordinator is within Compliance and Engagement Team. The Complaint Coordinators report to the Senior Complaints Coordinator with Good working relationships with various teams within Compliance & Building Services will be key to the success of this role. Ensuring complaints are dealt with in line with L&Q’s policy, whilst also ensuring L&Q are adhering to the Housing Ombudsman Code of Practice which came into effect in 2020.



You will be self-motivated, professional and have a desire to ensure that L&Q adheres to its complaints policies and procedures and highlight any areas of non-performance.



You will be able to work on your own initiative and be able to organise and prioritise your own individual workload, as well as being aware of the overall teams’ objectives and assisting where necessary.



It is desirable that candidates have past experience resolving complaints. Excellent customer services is a must in this role.



To be considered for this role candidates will be able to demonstrate:



· Excellent Customer Service skills

· Proficient in use of MS Office packages

· Excellent written and verbal communication skills

· Experience of working in a customer focused capacity

· Experience of providing administrative support in a busy work environment

· Good organisation skills

· Ability to work well within a team



If you are interested in this role and have the experience required, then apply without delay!



Our commitments:



At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.



In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.



We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.



We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.



We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 110,000 homes, primarily across London the South East and the North West of England.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.

Title: Senior Asset Data Analyst
Contract Type: Permanent Full Time 35 House per week
Location: London E15 or Manchester M33
Persona: Agile / Hybrid (20-40% Office Based)
Salary: £38,000 - £45,000 per annum depending on experience



Closing date for completed applications: 3rd September


Interviews will be held: 13th September 2024

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated



Senior Asset Data Analyst - Role Profile.docx



Do you have a flair for data analysis, an innovative outlook, and a passion for ensuring we provide good quality homes and services to our residents?



We are looking for a Senior Asset Data Analyst with advanced Excel skills, who is also an excellent communicator and can apply asset management concepts when compiling data and analysis.

to support the effective appraisal of stock rationalisation, regeneration, and asset investment projects.



Reporting to the Asset Information Manager, this role will offer the post holder the opportunity to join the Asset Information Team and work directly with a wide range of stakeholders across L&Q’s Property Services and Development & Sales Teams.



The post holder will be able to effectively summarise key outcomes from large, complex, data sets, be

a proven team player who can work effectively alongside other analysts, be willing to sharing their knowledge, set the example of best practice, and drive continuous improvement of the asset information service.



As someone who is a dynamic, solution focused analyst with established effective time management skills, you will add value to asset management activities by producing Net Present Value figures, completing scenario modelling, updating and maintaining our Asset Management systems effectively, responding efficiently to ad hoc report requests and complete a range of analytical projects to ensure the effective delivery of L&Q’s asset management strategy. You will also have knowledge of how to apply commercial concepts to asset management in a social housing context and/or experience in the use of MS SQL scripting and Power Bi.



Suitable candidates will be enthusiastic about the opportunity and fully committed to using data to enable effective decision making about the assets in our stock portfolio.



To be considered for this role candidates must demonstrate:



· Advanced Excel skills

· An understanding of financial property appraisal techniques including NPV

· Knowledge of how to apply commercial concepts to asset management in a social housing context

· Extensive experience of working in previous data analysis-based roles, developing excellent analytical skills.

· Able to demonstrate effective stakeholder management skills



If you are interested in this role and have the experience required, then apply without delay!





Our commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 110,000 homes, primarily across London the South East and the North West of England.

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.

Title: Senior Asset Data Analyst
Contract Type: Permanent Full Time 35 House per week
Location: London E15 or Manchester M33
Persona: Agile / Hybrid (20-40% Office Based)
Salary: £38,000 - £45,000 per annum depending on experience



Closing date for completed applications: 3rd September


Interviews will be held: 13th September 2024

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated



Senior Asset Data Analyst - Role Profile.docx



Do you have a flair for data analysis, an innovative outlook, and a passion for ensuring we provide good quality homes and services to our residents?



We are looking for a Senior Asset Data Analyst with advanced Excel skills, who is also an excellent communicator and can apply asset management concepts when compiling data and analysis.

to support the effective appraisal of stock rationalisation, regeneration, and asset investment projects.



Reporting to the Asset Information Manager, this role will offer the post holder the opportunity to join the Asset Information Team and work directly with a wide range of stakeholders across L&Q’s Property Services and Development & Sales Teams.



The post holder will be able to effectively summarise key outcomes from large, complex, data sets, be

a proven team player who can work effectively alongside other analysts, be willing to sharing their knowledge, set the example of best practice, and drive continuous improvement of the asset information service.



As someone who is a dynamic, solution focused analyst with established effective time management skills, you will add value to asset management activities by producing Net Present Value figures, completing scenario modelling, updating and maintaining our Asset Management systems effectively, responding efficiently to ad hoc report requests and complete a range of analytical projects to ensure the effective delivery of L&Q’s asset management strategy. You will also have knowledge of how to apply commercial concepts to asset management in a social housing context and/or experience in the use of MS SQL scripting and Power Bi.



Suitable candidates will be enthusiastic about the opportunity and fully committed to using data to enable effective decision making about the assets in our stock portfolio.



To be considered for this role candidates must demonstrate:



· Advanced Excel skills

· An understanding of financial property appraisal techniques including NPV

· Knowledge of how to apply commercial concepts to asset management in a social housing context

· Extensive experience of working in previous data analysis-based roles, developing excellent analytical skills.

· Able to demonstrate effective stakeholder management skills



If you are interested in this role and have the experience required, then apply without delay!





Our commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 110,000 homes, primarily across London the South East and the North West of England.

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.