Total 14 Quality Assurance / Control job vacancies in ashford tn24 0sd

Call Quality Assurance Lead

Salary: Up to £30,000 Depending on experience

FT- 35 hours
Hybrid (Ashford or Crawley site depending on your location)

Our STG Operations team is seeking a QA lead, to be responsible for monitoring all customer journey channels, so that we can assess and record the experience we are providing on a case-by-case basis. Whilst ensuring clear, honest feedback is available for our colleagues in the contact center.

Our Ideal candidate will drive call quality within Operations by monitoring a volume of calls, emails and processed bookings, scoring both the soft skills displayed during the conversation but also the accuracy of the output in Tigerbay.

The QA Lead will work regularly with Regional Managers, Operations Managers and Business Trainers, to ensure that stakeholders are aligned in our pursuit of customer excellence.

Package Description

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package.

• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays!
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Company performance related annual bonus - Up to 5%
• Income protection
• Access to Saga Academy, our bespoke learning platform

Main Responsibilities

As our QA Lead, you will be accountable for the following tasks:

• Identification and monitoring of a set volume of calls per Operational staff member in a reporting period.

• Providing an assessment score with supporting commentary – Collating scores in a database and distributing regular reports

• Calibrating the monitoring scores provided by our Regional and Ops Managers. (Ensuring consistency)

• Completing highly confidential investigations and writing summary reports

• Identification and distribution of calls for Senior Leadership to listen to

• Having a strong knowledge of processes and products to ensure you take ownership when monitoring calls and avoid unnecessary escalation

• Operating in a ‘continuous improvement’ culture, working with other leaders through Ops and L&D to not just provide scores but help improve performance

• Proactively reporting any pertinent information through line management

• Recording the source reason/purpose for the call from the customer viewpoint, to help drive overall improvement in service

The Ideal Candidate

• Able to articulate ideas clearly and effectively through both spoken and written channels.
• Meticulous in handling tasks, ensuring accuracy and precision.
• Ability to interpret data to recognise call trends and take action.
• Highly vigilant and inquisitive, able to identify and act upon potential risk items without support or guidance.
• Dependable and discreet, able to be entrusted with sensitive information.
• Skilled in organising and managing administrative processes efficiently.
• Capable of maintaining productivity and quality even in fast-paced environments.
• A desire to investigate and enquire where others may not, the ability to identify and follow through on gut instinct.
• Experienced in Report Writing and being accountable for regular submission of data and commentary.
• Strong capability with Excel and PowerPoint.
• Experienced using call recording platforms and an understanding of how to best identify and select calls.
• Experience in Customer Service or Contact Centre environments.
• Proven ability to work toward and surpass performance goals.
• Familiarity with travel industry practices, trends, and customer expectations is preferred.
• Experienced in PowerBI and/or Zoho Analytics is beneficial but not required.

About The Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

We’re passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. We’re dedicated to creating a culture where every colleague feels like they belong. So that at Saga, more than anywhere else, you can be your best, be yourself and make a difference.

Fair consideration is given to all applicants, including those with disabilities and those over who are over the age of 50. As champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams. We are also an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

#LI-Remote

Quality Assurance Engineer (12 Month FTC)

Salary £23,000 – 27,000 dependent on experience

Ashford Hybrid

The Quality Assurance team play an integral role in our Insurance business ensuring an ever-improving experience for both our colleagues and customers.

As a QA Engineer you will be responsible for estimating, designing and executing test case scenarios to meet acceptance criteria and business needs. There will be a level of scripting, and executing automation test scripts as well as demonstrating the benefits of extended and expanded use of automated tools, allowing effective, efficient, and quality testing that delivers savings against manual testing. You will be play a lead role in all aspects of manual and automated testing within the scrum delivery teams ensuring high levels of quality and assurance.We offer total flexibility over where you work you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich.

Package Description

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.

We offer total flexibility over where you work you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich.

BENEFITS AVAILABLE TO ALL COLLEAGUES:

• Our working week is 35 hours per week, these can be worked flexibly to suit your working style
• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Company performance related annual bonus - Up to 5%
• Income protection
• Access to Saga Academy, our bespoke learning platform

Main Responsibilities

As QA Engineer you will be responsible for contributing to world class testing and assurance capability in support of our key business systems and services.

Your accountabilities will include;

• Constant communication with Scrum Coordinator, test, and development teams to develop a strong understanding of the changes, testing objectives, and progress.
• Contribute to sprint planning sessions and challenge acceptance criteria specifications where appropriate.
• Generate and maintain scripts to perform automated testing cycles that fulfil business requirements.
• Identify known defects and include scenarios in test scripts to reduce risk of these.
• Document, track and escalate defects in development packages as appropriate.

The Ideal Candidate

As one of our QA Engineers, you will need to be naturally curious and passionate about driving change from a customer-centric point of view.

Having a good knowledge of HTML, and Xpaths, as well as scripting and coding, would be an advantage.

Other skills and experience required include:

• Ability to work in a methodical manner
• Ability to investigate and fix causes of script failure
• Keen attention to detail and driven by quality
• Able to multitask
• Driven by quality
• Effective communication skills and ability to develop collaborative relationships
• Ability to suggest improvements in automation techniques and find ways to improve on efficiency
• Excellent verbal and written communication skills

About The Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

We’re passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. We’re dedicated to creating a culture where every colleague feels like they belong. So that at Saga, more than anywhere else, you can be your best, be yourself and make a difference.

Fair consideration is given to all applicants, including those with disabilities and those over who are over the age of 50. As champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams. We are also an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

#LI-VL1

QA Lead

Salary: Up to £30,000 Depending on experience

FT- 35 hours
Hybrid (Ashford or Crawley site depending on your location)

Our STG Operations team is seeking a QA lead, to be responsible for monitoring all customer journey channels, so that we can assess and record the experience we are providing on a case-by-case basis. Whilst ensuring clear, honest feedback is available for our colleagues in the contact center.

Our Ideal candidate will drive call quality within Operations by monitoring a volume of calls, emails and processed bookings, scoring both the soft skills displayed during the conversation but also the accuracy of the output in Tigerbay.

The QA Lead will work regularly with Regional Managers, Operations Managers and Business Trainers, to ensure that stakeholders are aligned in our pursuit of customer excellence.

Package Description

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package.

• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays!
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Company performance related annual bonus - Up to 5%
• Income protection
• Access to Saga Academy, our bespoke learning platform

Main Responsibilities

As our QA Lead, you will be accountable for the following tasks:

• Identification and monitoring of a set volume of calls per Operational staff member in a reporting period.

• Providing an assessment score with supporting commentary – Collating scores in a database and distributing regular reports

• Calibrating the monitoring scores provided by our Regional and Ops Managers. (Ensuring consistency)

• Completing highly confidential investigations and writing summary reports

• Identification and distribution of calls for Senior Leadership to listen to

• Having a strong knowledge of processes and products to ensure you take ownership when monitoring calls and avoid unnecessary escalation

• Operating in a ‘continuous improvement’ culture, working with other leaders through Ops and L&D to not just provide scores but help improve performance

• Proactively reporting any pertinent information through line management

• Recording the source reason/purpose for the call from the customer viewpoint, to help drive overall improvement in service

The Ideal Candidate

• Able to articulate ideas clearly and effectively through both spoken and written channels.
• Meticulous in handling tasks, ensuring accuracy and precision.
• Ability to interpret data to recognise call trends and take action.
• Highly vigilant and inquisitive, able to identify and act upon potential risk items without support or guidance.
• Dependable and discreet, able to be entrusted with sensitive information.
• Skilled in organising and managing administrative processes efficiently.
• Capable of maintaining productivity and quality even in fast-paced environments.
• A desire to investigate and enquire where others may not, the ability to identify and follow through on gut instinct.
• Experienced in Report Writing and being accountable for regular submission of data and commentary.
• Strong capability with Excel and PowerPoint.
• Experienced using call recording platforms and an understanding of how to best identify and select calls.
• Experience in Customer Service or Contact Centre environments.
• Proven ability to work toward and surpass performance goals.
• Familiarity with travel industry practices, trends, and customer expectations is preferred.
• Experienced in PowerBI and/or Zoho Analytics is beneficial but not required.

About The Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

We’re passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. We’re dedicated to creating a culture where every colleague feels like they belong. So that at Saga, more than anywhere else, you can be your best, be yourself and make a difference.

Fair consideration is given to all applicants, including those with disabilities and those over who are over the age of 50. As champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams. We are also an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

#LI-Remote

HRGO Recruitment are currently recruiting for a Quality Controller for their client based in the outskirts of Ashford.

This is a Permanent Opportunity.

Salary:

£30,000 - £32,000

Hours:

5 days a week

0800 - 1700

To assist the Technical Manager in maintaining food safety, quality and hygiene practices.

Summary of the role:

• Completion of technical information for internal and external reports
• Collect and prepare samples to sent for testing
• Provide site technical team with information about adherence to compliance against required standards
• Complete Audits
• To Identify and communicate any deviations from the standards using audit and inspection of premises, practices, processes, raw materials and finished products against specified standard.
• Conduct daily taste panels, record results and publish the results to wider teams

The Ideal Candidate:

• Minimum of Food Safety Level 3 and HACCP Level 2 Training
• Minimum of 3 years experience within the Food Manufacturing Industry
• Ability to work on own initiative but also a team
• Flexible and Reliable

They are looking for someone to start immediately, so please apply today!

HRGO Recruitment, Ashford Branch

You will be responsible for the inspection of both domestic and non-domestic properties within the Thames Valley area, inspecting plumbing systems both reactive and proactive for compliance of the Water Supply (Water Fittings) Regulations 1999.
This is a customer facing role and will often require driving to various sites in the Thames Valley area. Your base location can be flexible depending on where you live, this will be discussed with the successful candidate.

Working hours: 38 per week (Monday to Friday)

What you’ll be doing as a Water regulation inspector

- Conduct inspections to meet our regulatory targets.
- Audit approved plumbers, monitoring their competency and customer care.
- Audit RPZ valve installations.
- Direct involvement in high-risk/high-profile investigations, like water quality contamination cases.
- Support notifications related to plumbing alterations under Regulation 5 of the Water Fittings Regulations.

What you should bring to the role

- Full UK driving licence.
- Competent in using the appropriate company IT systems and office software.
- Knowledge of Health & Safety regulations and internal processes. (advantageous)
- City & Guilds or NVQ equivalent on the enforcement of the Water Supply (Water Fittings) Regulations 1999. (advantageous)
- Relevant industry experience and understanding of the business will be beneficial.

What’s in it for you?

- Offering a salary from £29,000 - £35,000 per annum, depending on your skills and experience.
- Annual leave: 24 days holiday per year, increasing to 28 days with length of service. (plus bank holidays)
- Company-provided van.
- Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
- Personal Medical Assessments – Open to all once a year.
- Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Who are we?
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water
At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Proud member of the Disability Confident employer scheme

Helena Biosciences is a leading and well established medical diagnostic company, with an international reputation comprising two flagship business divisions that specialise in the design, manufacture and support of Clinical Electrophoresis and Haemostasis systems.

This vacancy is in the Quality Assurance & Regulatory Affairs Department and is the opportunity to be part of a fast-paced, long-term project as Helena Biosciences Europe transition all of our products into full IVDR compliance and bring new products to the market in the areas of Electrophoresis and Haemostasis.

The candidate would be a highly motivated and self-reliant person with a science background.

QA/RA Officer & Technical Writer

Role Summary:
• To assist the company in meeting its regulatory requirements under Regulation (EU) 2017/746 (IVDR) to be able to market IVD medical devices in the European Union.
• To assist in completion of IVD Medical Device Registrations, continuously support the Registration Processes, Quality Assurance & Regulatory Affairs Processes and to assist in ensuring that devices are in compliance with their Technical Documentation.

Main Duties and Responsibilities:
• To play your part in ensuring that the requirements of Regulation (EU) 2017/746 (IVDR) are met by the company.
• To conduct Technical Writing as co-ordinated by the Technical Compliance Manager.
• To be proactive in your approach to completing documentation required for Technical Compliance with respect to the IVDR.
• Co-Ordination and preparation of Technical Documentation and Declarations of Conformity for the EU.
• To ensure that required continuous professional development is conducted as directed, and as self-directed.
• To maintain high levels of integrity, professionalism & regulatory compliance.
• To be responsive to ad-hoc requests from QA/RA Management and from the Technical Compliance Manager.
• To be proactive and conscientious in your time management, prioritisation of work & commitment to high-priority/time-critical tasks
• To proactively ensure that you are able to competently conduct your job roles to the best of your ability, with the support of other teams within the business.

Key Skills Required:
• Knowledge and Awareness of Quality Management Systems, e.g. ISO 13485, ISO 14971 and the US Quality System Regulation.
• Knowledge and Awareness in Standards & Regulatory Requirements according to ISO 13485:2016, IVDD (98/79/EC), IVDR 2017/746 and other applicable standards and regulations as directed by the Associate Director of QA/RA.
• Knowledge of Good Manufacturing Practices (GMP).
• Knowledge of non-conformity investigation skills.
• Clear attention to detail with regards to existing and new documentation.
• Competent in the use of Internet, Microsoft, Windows programs including Word, Excel, PowerPoint, and other software solutions pertinent to the role (electronic QMS software, IMS software).
• Able to communicate effectively to all personnel within the company.
• High levels of professionalism.
• Professional integrity and conscientiousness in your work.

Experience Required:
• Some experience and background in Medical Device or Pharmaceutical Quality Management and/or Regulatory Affairs Department and/or Technical Writing
• A Scientific Background

Desirable Knowledge & Experience:
• Experience in Product Risk Analysis (FMEAs)
• Experience in the preparation of Technical Documentation and Declaration of Conformity for the EU, or in equivalently scrutinised industry (e.g., Pharmaceutical)
• Knowledge/Experience in Electrophoresis and/or Haemostasis IVD Medical Devices

A qualification in a relevant scientific field is desirable but not essential.

This vacancy is permanent, full time Monday to Friday (daytime hours) and based at our Gateshead site.

Salary: Competitive Remuneration Package (negotiable depending upon skills and experience)

Applications (including your current CV and covering letter) should be
e-mailed to personnel@helena-biosciences.com

www.helena-biosciences.com
Registered in England: 1796207

Our client based in Kent are currently recruiting for a Compliance Manager to join their team as soon as possible.

This is a full time, hybrid, temporary role based in the housing sector offering £35 - £40 per hour Umbrella LTD Inside IR35.

The purpose of the role is to provide line management to the team of compliance managers for full compliance across the housing stock.

Responsibilities:

• Line management of the Compliance team and co-ordination of activity, ensuring resilience and development in the team skills.
• Manage all the major and minor compliance's.

1. Fire
2. Gas
3. Electrical
4. Water safety
5. Lifts
6. Asbestos

• Ensure that all building meet current compliance standards and that all buildings are safe for use.
• Ensure that the authority's databases are kept up to date that all statutory documents are current and legally valid.
• Implementation of the cyclical testing servicing maintenance programmes and provision of statutory documentation.
• Lead on procurement of contracts to deliver compliance testing and servicing and carrying out specialist testing.

Requirements:

• HNC or HND in Building Studies and/or significant relevant experience.
• Excellent communication skills both verbal and written
• High level of experience and training in compliance matters .
• BOHS P405 qualification in Asbestos management.
• Nebosh Level 6 qualification in Fire Safety in Construction
• Training on ACOP L8 and HSG274.
• Gas safety training sound understanding of the gas safety regulations
• Sound knowledge of CDM and requirements of Client and Principal Designer roles.
• M&E systems training understand complex heating and electrical systems.
• Relevant training in passenger lifts, stair lifts and hoists and LOLER regulations.

If interested please feel free to get in touch on 01772 208967 or via email at james.glover@servicecare.org.uk

Transport Compliance & Planning Officer

Our client, who is situated between Ashford and Canterbury, is looking for a Transport Compliance & Planning Officer to predominantly focus on legal compliance of the Drivers and vehicles. Salary is £30-34,000 per annum, dependent upon experience, and benefits include 21 days holiday (rising to a maximum of 26 days) plus bank holidays, as well as Medicash, pension, company discounts and more. You must be able to drive and have your own vehicle, as the site is not accessible via public transport. Hours are 9am to 530pm Monday to Friday, with no shifts or weekend work.

Duties include:

• Managing Drivers' hours and O-Licence requirements
• Ensure legal compliance of the fleet, including servicing and mileage reports
• Ensure maintenance and repairs of the fleet are up to date
• Ensure loads are safely secured, and undertake H&S duties as required
• Support with the implementation of transport strategies, KPIs and FORs compliance requirements
• Ensuring all operational and procedural guidelines for IT/business systems are followed to protect data integrity
• Ensure company and statutory H&S requirements are met and maintained
• Other tasks include assisting with the day to day running of the department: planning loads and collections; clearing deliveries; invoicing of loads; reviewing orders etc

The ideal candidate will have:

• Strong transport compliance knowledge and experience
• Good understanding of Vision is essential
• Experience of Driver compliance, tacho data and working hours regulations
• Experience of dealing with and understanding Operator's Licence requirements
• Knowledge of transport planning and route scheduling, and fleet and transport environments
• Be IT literate, including Microsoft Office
• A CPC qualification or FORS Practitioner certification is desirable
• Excellent communication and analytical skills, and able to multitask and prioritise your workload
• Management experience in penalty charge notices and an understanding of cost-saving is desirable

Plain CVs in Word are preferred

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all. s.mcdermott@newappointmentsgroup.co.uk

Credit Control – Saga Cruise

Salary £23,000

Permanent

FT – 35 hours per week

Hybrid – 2 days in the office & 3 Home

Ashford, Kent

Closing date 30th May 2024

The Saga Cruise Finance team are recruiting for their busy credit control team. In this role you will be responsible for ensuring our guests are supported with any queries and payment processing on their final balances for their cruise bookings.

It is a critical role, you will be key to tracking all of our customers cash collection and will coordinate directly with customers and internal stakeholders.

A great opportunity for candidates looking to work as part of a large customer facing finance function. Gaining exposure to high volume credit control and reporting, also being able to support the wider accounts retrievable and finance team with ad hoc tasks and enquiries, including ownership of several reconciliations.

*You will be required to visit the Ashford Cruise Hub 2 times a week with 3 days working from home. You must be within a reasonable commuting distance to attend this office.

Package Description

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.

• Our working week is 35 hours per week, these can be worked flexibly to suit your working style
• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays!
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Company performance related annual bonus - Up to 5%
• Income protection
• Access to Saga Academy, our bespoke learning platform

Main Responsibilities

Working in our Credit Control team, your key responsibilities will be to;

• Follow our Business Code of Conduct and always acting with integrity and due diligence.
• Deliver credit control of debt balances, for all types of cruise income, and maintaining notes on the internal reservation system.
• Liaise directly with customers collecting overdue debt balances.
• Report on debtor levels and taking ownership of follow up actions.
• Monitoring the customer accounts inbox and dealing with queries.
• Uploading statements to the general ledger system and reconciling.
• Supporting ad-hoc queries and other members of the team as required, including holiday cover.
• Supporting other requests, such as preparing financial due diligence checks for potential suppliers.
• Assist with implementing process improvement and proactively progressing/coordinating any actions.

The Ideal Candidate

Suitable candidates will already have been exposed to a credit control function and be keen to develop their finance career within a large customer facing business such as Saga. You will need to demonstrate the following skills and experience;

• Historical experience communicating directly with customers.
• Proficient with MS Office applications.
• Strong communication skills are essential, being one of the primary points of contact within a small team and communicating directly with customers.
• Accuracy and the ability to self-review is key.
• Flexible and able to manage multiple work streams and to cope under pressure in a fast-paced environment.
• Identify training needs to resolve gaps in knowledge and skills.

Desirable:

• Be keen to develop a career in Finance and already be studying either AAT, ACCA, CIMA.
• Have worked in a finance or specifically a credit control department already.

About The Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

#LI-Remote

Contract: MOT Tester
Min 8 hours a day work (overtime available)
Pay from £20- £23 p/h
Roles inside and Outside IR35
Payment via PAYE, sole trader, or limited company
What we require from you
Skills and experience to carry out all aspects of MOT testing, covering both cars and light commercials
5 years' workshop experience in a similar role
City and Guilds / NVQ level 3 minimum
Have a full UK driving license and vehicle
Job Types: Full-time, Part-time, Temporary contract, Temp to perm, Freelance
Part-time hours: 40 per week Monday to Friday

Vibe Recruit is acting as an Employment Business in relation to this vacancy.

A Vacancy at Kent Community Health NHS Foundation Trust.


An exciting opportunity has arisen for a dynamic, highly motivated and enthusiastic Pharmacy Technician to join our Medicines Quality and Governance team.

You will have a strong interest in Medicines Quality and Governance background. The ideal candidate should understand regulatory compliance, controlled drugs, medicines incidents, pharmacy contracts, working with pharmaceutical industry and medicines polices. Excellent communication and interpersonal skills are essential for effective collaboration with various healthcare professionals and stakeholders. The ability to work as a team player is crucial.

In addition, you will also play an important role supporting robust oversight in the governance of prescribers (medical and non-medical)

As Pharmacy Technician - you will play a key role in delivering the specialist technical aspects of the Medicines Governance agenda across the Trust ensuring the team provides a safe, effective and efficient use of medicines.

You will support the Pharmacy non-medical prescriber lead in the governance of all prescribers ensuring compliance with legal and professional frameworks that govern prescribing by KCHFT.

As the Pharmacy Technician team manager, you will manage and lead the pharmacy technician specialist and pharmacy support workers higher level that provide medicines quality and governance.



Additional Working Pattern: 7.5 hours each day Monday to Friday

One of the largest community NHS trusts in the UK, KCHFT are rated ‘outstanding’ by the CQC. We’ve got a passion for delivering high standards of care to patients and deliver excellent services to improve the health of our communities. To do this we need outstanding people who share our valuesCompassionateAspirationalResponsiveExcellent



We’re committed to equality, diversity and inclusion, which leads to better patient care and a happier workforce. So, all our colleagues have equal access to career opportunities.



Flexibility is another way we do this. In the NHS, we’re reminded every day how important life is. As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement without having to sacrifice time for personal interests or family commitments. We’ll support you to work flexibly in a way that will suits us both



Looking for professional development? We can support that too! Ourcareer pathwayswill help you achieve your aspirations

Job responsibilities

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.

If you need an application form in an alternative format please let our recruitment team know so they can help you with this.

All information you supply on your application should, to the best of your knowledge, be true and accurate. Interviews are due to take place on the 17th May 2024.

Find out more about the community differencehere.

Good luck! We can’t wait to meet you and welcome you to #teamKCHFT, #cometocommunity

Although vaccination against COVID-19 is not mandatory, we are strongly encouraging colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.


This advert closes on Sunday 12 May 2024

Job responsibilities The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this. Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert. We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job. If you need an application form in an alternative format please let our recruitment team know so they can help you with this. All information you supply on your application should, to the best of your knowledge, be true and accurate. Interviews are due to take place on the 17th May 2024. Find out more about the community difference here. Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity Although vaccination against COVID-19 is not mandatory, we are strongly encouraging colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.

A fantastic opportunity has become available for an MOT Tester & Tyre Fitter to join a well-established automotive retailer based in their Ashford branch.

You must be qualified, as you will be carrying out MOT Tests to a high standard, ensuring you're up to date with training and have a strong understanding of the automotive systems. Along with this role, you'll be required to fit tyres.

Experience and Requirements

• A current valid MOT License


• Full UK driving license


• Level 3 qualification in Light Vehicle Maintenance

Benefits

• 32 days annual holiday incl bank holidays


• Discounted servicing & parts


• On-going training


• Potential OTE earnings up to £45k


• Annual staff social events & summer Ball

Monday - Friday 8am to 5pm

CVs in Word Format to m.baker@newappointmentsgroup.co.uk

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all. Twitter: @nagforjobs

Location: Ashford, Kent
Package: Competitive Salary + Benefits Package
Role Type: Adaptive Working Arrangement (This role can be Fully Remote)
Role ID: SF15084

Be part of the QinetiQ journey. Join us as a Supplier Quality Engineer at our QinetiQ Target Systems (QTS) in Ashford site (can be fully remote) where you will have the opportunity to work with cutting-edge technology and many of the industry's most brilliant minds.

QTS is a wholly owned subsidiary of QinetiQ Group PLC specialising in the design and manufacture of a range of state-of-the-art Unmanned Aerial and Surface Target systems including the world leading Banshee target. The effectiveness of military operations at the front line is based on the Armed Services having the right equipment and having effectively trained against realistic threats. To achieve this, military equipment needs to be rigorously tested and integrated with the war fighter, and comprehensive training conducted prior to entering the theatre of operations.

QTS is a world leader in the design, development, manufacture and operation of advanced target systems for live-fire training exercises and weapons test and evaluation.

The role:

As a Supplier Quality Engineer you will have a role that is out of the ordinary. You will ensure product quality from inventory suppliers. This includes conducting supplier audits, managing corrective actions, and monitoring product quality.

Day-to day, you will:

• You'll oversee the First Article Inspection process and maintain supplier quality standards
• Lead supplier quality audits, build strong supplier relationships, and manage corrective actions
• Monitor supplier product quality performance and provide documentation for issue resolution
• Participate in cross-functional projects and provide expertise in supplier quality assurance
• Ensure supplier conformance to specifications and compliance with quality standards

Essential experience of the Supplier Quality Engineer:

• Strong problem-solving skills and the ability to interpret engineering drawings
• Proficiency in Microsoft Word, Excel, and PowerPoint

Qualifications for the Supplier Quality Engineer:

• Auditor qualification and willingness to travel
• AS9100 Aerospace Standard knowledge, desirable bonus
• HNC/HND in engineering with demonstrable supplier quality assurance experience

Please note that all applicants must be eligible for SC clearance as a minimum

Our Benefits:

• Adaptive and flexible working
• Generous holiday allowance
• Health Cash Plan, Private Medical Insurance and Dental Insurance
• Matched contribution pension scheme, with life assurance
• Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more
• Holiday Trading is a benefit that allows most employees to buy up to 5 days' additional leave
• We are proud to support the Armed Forces community by honouring the Armed Forces Covenant
• Payroll Giving and Volunteering - helping charities and local community

Application Guidance:
If you have a disability or need any reasonable adjustments during the application and selection stages, please contact your regional recruiting team in strictest confidence. We're committed to building an inclusive culture where everyone's free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview.

Why Join QinetiQ?
As we continue to grow into new markets around the world, there's never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.

You'll experience a unique working environment where teams from different backgrounds, disciplines and experience enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you'll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture.

Security
Please note that many roles in QinetiQ are subject to national security vetting. Applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment, subject to approval. A number of roles are also subject to restrictions on access to information, which mean factors such as nationality, previous nationalities held and the country in which you were born may affect the roles that you can be employed in