Total 61 job vacancies by Saga

Colleague Support Engineer

Salary: Up to £25,725

FT – 35 hours per week

Hybrid – Ashford 2 days a month in office

At Saga, our Technical Operations team supports c.2500 colleagues! With most of our workforce being remote. We need our Support Engineers to have a keen interest and knowledge of IT equipment and tools and be able to use their own initiative to find the best resolution or diagnosis.

You will be responsible for delivering the best possible service to our colleagues ensuring that the technology systems they use operate to the highest levels possible in terms of reliability and performance. You will do this by providing outstanding service delivery and responding to ever-changing priorities and demands from across the business.

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.

We offer total flexibility over where you work you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich.

BENEFITS AVAILABLE TO ALL COLLEAGUES:

• Our working week is 35 hours per week, these can be worked flexibly to suit your working style
• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection
• Access to Saga Academy, our bespoke learning platform

Working as one of our Colleague Support Engineers, your responsibilities will be:

• Following our Business Code of Conduct and always acting with integrity and due diligence.
• Providing first lines of technology support to the business user community.
• Working closely with all areas of the Technology team to identify and resolve problems affecting service delivery.
• Resolving problems where feasible and/or owning the problem resolution (liaising with third parties as appropriate) until solution, ensuring that the business users are regularly informed of progress.
• Recognising issues and escalating appropriately, according to procedures, to both the Technology team and other areas of the business.
• Liaising with internal and external bodies, including user groups, business supervisors, Technical Consultants, Strategic Planning, Project Managers and IT consultants.
• Communicating technology support issues effectively to the business by translating of technical jargon into layman’s terms.
• Monitoring machine and application performance and recognising and raising issues with the business, Services and Technology teams as appropriate.
• Working within any SLAs agreed with management and various areas of the business.
• Working collaboratively with colleagues across the business to make sure my team and I support Saga’s strategic initiatives.
• Creating and maintaining technical and process documentation.
• Taking support requests on the phone & through webchat.
• Managing my own queue of work in Service Now within the SLA requirements.
• Maintaining a reasonable CSAT rate and providing an exceptional level of customer service.
• Monitoring and managing a shared mailbox.
• Managing my own workload and using my initiative to complete tasks and training during off-peak times.

We are looking for a candidate who can demonstrate the following skills and experience;

• Communication skills
• Strong customer service capability. Experience working in customer service is favorable
• Able to work methodically under pressure.
• Good analytical skills, able to use data to determine the cause of incidents, and able to act on this data to resolve incidents
• Experience working on an IT Service Desk within a corporate environment is beneficial
• A basic level of awareness of the ITIL service management processes including incident, problem and change management is useful.

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

We’re passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. We’re dedicated to creating a culture where every colleague feels like they belong. So that at Saga, more than anywhere else, you can be your best, be yourself and make a difference.

Fair consideration is given to all applicants, including those with disabilities and those over who are over the age of 50. As champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams. We are also an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

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Lead Data Engineer

Salary up to £80,000 depending on experience

Permanent

Hybrid / London Hub

At Saga, we leverage cutting-edge technology and data-driven insights to inform our strategies and enhance our services across all our business units; Insurance, Travel, Cruise, Money and Magazine. As our Lead Data Engineer, you will be seen as the technical manager of an established expert team of Data Engineers.

You’ll lead the team of 5 and be responsible for the implementation of data solutions and products within our Azure environments and technology stack. There is plenty of scope to build here, as you optimise the data architecture, ensure data integrity and availability, and collaborate with stakeholders and partners to meet our business objectives.

All while working agile with our Data Solutions Architect, Technical BA, Scrum Master and Analytics team. The data strategy is a crucial part to Saga’s DNA. Saga is a unique brand covering some exciting consumer channels. You will have the chance to work across interesting projects and implementations for the development of the business.

We work in a hybrid way at Saga both at home and in the office. When you do come into the office, it’ll be with a real purpose in mind – to meet with your team, to work together, and of course to socialise and celebrate too!

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.

BENEFITS AVAILABLE TO ALL COLLEAGUES:

• Our typical working week is 35 hours, these can be worked flexibly to suit your working style.
• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Company performance related annual bonus - Up to 5%
• Income protection
• Access to Saga Academy, our bespoke learning platform

Our Lead Data Engineer will be responsible for the following;

• Team Leadership – manage and mentor a team of data engineers, provide guidance on best practices and ensure efficient execution. Work closely with our scrum master and product owners to ensure optimal work breakdown and allocation.
• Lead SME – Provide expert support on our technology to delivery solutions. Leading the team in the best adoption of Azure components, Snowflake, Talend and BI tools. Working with our partners and suppliers to ensure an efficient and cost-effective model.
• Data Architecture and Models – Maintain and scale our data architecture strategy alongside the Data Solutions Architect. Collaborate with teams to design and maintain effective data models to support analytics and reporting requirements.
• ELT Processes – Oversee the development and optimisation of the ELT processes for efficient data movement, ensuring data pipelines are reliable, scalable, and performant. Working across a landscape of structured and unstructured data.
• Quality Assurance – Enforce data quality standards for accuracy and completeness of data.
• Collaboration with Stakeholders – Working closely with business stakeholders and technical colleagues to understand data requirements and deliver solutions aligned with our strategy and objectives. Communicating effectively with both technical and non-technical counterparts.
• Security and Compliance – Enforce data security and compliance measures in accordance with all relevant policies and regulations. Working close alongside Data Governance to implement best practices and policies.
• Performance Optimisation – Identify and address performance bottlenecks in data processing.

We already have an established team of Data Engineers. We need a new lead who would complete this great team. You will have already been a line manager and be comfortable with working closely with key stakeholders in house or client facing. You will also need to demonstrate the following essential skills;

• Cloud Technology Experience, Programming and Coding Languages – Mainly those used in the wrangling and transformation of data such as SQL, Phyton, R, etc.
• ELT Experience – Extensive experience working on large and complex projects designing and developing ELT process, DataLakes and Data Warehouses.
• Agile Working – Experience in delivering results in an Agile way of working.
• Communication – Working with technical and non-technical counterparts, facilitating effective collaboration and resolution.
• Problem Solving – Analyse complex data challenges, identify solutions and implement effective strategies.
• Project Management – Ability to manage and deliver data engineering projects on time, to high standards.
• Continuous Learning and Improvement – Commitment to looking at market and technology trends to stay connected with advancements in the field.
• Leadership Experience – Success in leading and managing a team of technical colleagues.

Desirable skills;

• Experience working with our technology stack; Snowflake, Talend and Azure Services.

Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day,

Our People Make Us Special

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

We are a dynamic and forward-looking business with a clear, single-minded purpose; to create exceptional experiences every day whilst being a driver for positive change in our markets and communities. Our focus on exceptional experiences empowers our colleagues to create moments that are simple, personal and special for our customers and for each other. Our values underpin our approach and help guide us to deliver our purpose.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

We’re passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. We’re dedicated to creating a culture where every colleague feels like they belong. So that at Saga, more than anywhere else, you can be your best, be yourself and make a difference.

Fair consideration is given to all applicants, including those with disabilities and those over who are over the age of 50. As champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams. We are also an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible, we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

#LI-KF1

Call Quality Assurance Lead

Salary: Up to £30,000 Depending on experience

FT- 35 hours
Hybrid (Ashford or Crawley site depending on your location)

Our STG Operations team is seeking a QA lead, to be responsible for monitoring all customer journey channels, so that we can assess and record the experience we are providing on a case-by-case basis. Whilst ensuring clear, honest feedback is available for our colleagues in the contact center.

Our Ideal candidate will drive call quality within Operations by monitoring a volume of calls, emails and processed bookings, scoring both the soft skills displayed during the conversation but also the accuracy of the output in Tigerbay.

The QA Lead will work regularly with Regional Managers, Operations Managers and Business Trainers, to ensure that stakeholders are aligned in our pursuit of customer excellence.

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package.

• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays!
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Company performance related annual bonus - Up to 5%
• Income protection
• Access to Saga Academy, our bespoke learning platform

As our QA Lead, you will be accountable for the following tasks:

• Identification and monitoring of a set volume of calls per Operational staff member in a reporting period.

• Providing an assessment score with supporting commentary – Collating scores in a database and distributing regular reports

• Calibrating the monitoring scores provided by our Regional and Ops Managers. (Ensuring consistency)

• Completing highly confidential investigations and writing summary reports

• Identification and distribution of calls for Senior Leadership to listen to

• Having a strong knowledge of processes and products to ensure you take ownership when monitoring calls and avoid unnecessary escalation

• Operating in a ‘continuous improvement’ culture, working with other leaders through Ops and L&D to not just provide scores but help improve performance

• Proactively reporting any pertinent information through line management

• Recording the source reason/purpose for the call from the customer viewpoint, to help drive overall improvement in service

• Able to articulate ideas clearly and effectively through both spoken and written channels.
• Meticulous in handling tasks, ensuring accuracy and precision.
• Ability to interpret data to recognise call trends and take action.
• Highly vigilant and inquisitive, able to identify and act upon potential risk items without support or guidance.
• Dependable and discreet, able to be entrusted with sensitive information.
• Skilled in organising and managing administrative processes efficiently.
• Capable of maintaining productivity and quality even in fast-paced environments.
• A desire to investigate and enquire where others may not, the ability to identify and follow through on gut instinct.
• Experienced in Report Writing and being accountable for regular submission of data and commentary.
• Strong capability with Excel and PowerPoint.
• Experienced using call recording platforms and an understanding of how to best identify and select calls.
• Experience in Customer Service or Contact Centre environments.
• Proven ability to work toward and surpass performance goals.
• Familiarity with travel industry practices, trends, and customer expectations is preferred.
• Experienced in PowerBI and/or Zoho Analytics is beneficial but not required.

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

We’re passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. We’re dedicated to creating a culture where every colleague feels like they belong. So that at Saga, more than anywhere else, you can be your best, be yourself and make a difference.

Fair consideration is given to all applicants, including those with disabilities and those over who are over the age of 50. As champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams. We are also an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

#LI-Remote

Senior Data Analyst

Salary up to £55,000 to £65,000 depending on experience

6 month FTC

Hybrid / London Hub

At Saga, we are looking to recruit a Senior Data Analyst as we are embarking on a big data transformation journey across all our established business units, Cruise, Insurance, Travel, Saga Money and Saga Magazine.

As a group we are focused on growing our customer base, allowing for deeper customer relationships. Working in the Data Analytics team on a fixed term contract, you will instantly become part of this pivotal team that is shaping our data strategy and driving the development of advanced analytics solutions.

Your primary responsibility will be to harness the power of data to extract meaningful insights, inform strategic decisions, and contribute to the organisation's overall success.

We work in a hybrid way at Saga both at home and in the office. When you do come into the office, it’ll be with a real purpose in mind – to meet with your team, to work together, and of course to socialise and celebrate too!

**We are keen to appoint this fixed term hire as soon as possible, before 2025!**

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.

BENEFITS AVAILABLE TO ALL COLLEAGUES:

• Our typical working week is 35 hours, these can be worked flexibly to suit your working style.
• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Company performance related annual bonus - Up to 5%
• Income protection
• Access to Saga Academy, our bespoke learning platform

As one of our Senior Data Analysts you will be fully accountable for the following areas;

• Data Analysis and Interpretation: Develop and Oversee the analysis of large datasets to identify trends, patterns, and actionable insights relevant to business objectives
• Reporting and visualisation: Develop and deliver clear and impactful reports and visualizations to communicate key findings to stakeholders. Ensure that reports and dashboards are insightful and align with business objectives
• Collaboration with Stakeholders: Working closely with business stakeholders and technical colleagues to understand analytical requirements and integrate insights into existing workflows & applications. Communicating effectively with both technical and non-technical counterparts
• Data Quality and Governance: Ensure the quality and integrity of data used for analysis, implementing and maintaining data governance best practices. Collaborate with IT and data teams to resolve data quality issues
• Agile ways of working: Demonstrate experience in working in an agile environment, participating in sprint planning, and adapting to changing priorities
• Continuous improvement: Stay abreast of industry trends, emerging technologies, and best practices in data analytics. Bring the most relevant ones back to SAGA and find ways to implement them to unlock business value

Working as a Senior Data Analyst at Saga, you will need to demonstrate the following skills and experience:

• Proven experience in an analytical role, with a track record of successful project delivery
• Experience with analytics tools such as SQL, Python and R
• Confident user of visualisation tools such as Tableau
• Excellent communication skills with the ability to convey complex analytical concepts to both technical and non-technical stakeholders
• Demonstrated experience working in an agile development environment, with a focus on iterative and collaborative project delivery
• A curious nature, with the drive to learn and master new tech and methods
• Have gained a bachelor’s or master’s degree in a relevant field such as Statistics, Economics, Mathematics of Business Analytics

Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day,

Our People Make Us Special

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

We are a dynamic and forward-looking business with a clear, single-minded purpose; to create exceptional experiences every day whilst being a driver for positive change in our markets and communities. Our focus on exceptional experiences empowers our colleagues to create moments that are simple, personal and special for our customers and for each other. Our values underpin our approach and help guide us to deliver our purpose.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

We’re passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. We’re dedicated to creating a culture where every colleague feels like they belong. So that at Saga, more than anywhere else, you can be your best, be yourself and make a difference.

Fair consideration is given to all applicants, including those with disabilities and those over who are over the age of 50. As champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams. We are also an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible, we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

#LI-KF1

Risk Manager - Group

Salary - Up to £60,000 (dependent on experience)

Permanent

Hybrid - Travel to the Ashford Office at least once per month

Here at Saga, we are seeking a Risk Manager - Group. This role is to support the Head of Risk and is responsible for the delivery of 2nd Line Risk and Assurance at a Group level. This will involve partnering with the business to support their development and enhancement of their risk and control environment.

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.

We offer total flexibility over where you work you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich.

BENEFITS AVAILABLE TO ALL COLLEAGUES:

• Our working week is 35 hours per week, these can be worked flexibly to suit your working style
• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Company performance related annual bonus - Up to 5%
• Income protection
• Access to Saga Academy, our bespoke learning platform

• Support the business to document their key risks and controls, ensuring the regular review of Risk and Control Self Assessments (RCSAs) and performance of internal control testing are undertaken effectively by the 1st line. Supporting the annual assessment of the internal risk and control environment.

• Facilitating the identification, development and deployment of appropriate risk management tools, techniques and processes to ensure risk management across the BU / areas of the business I support are value added and support the strategic objectives of Saga. Facilitating the annual review of risk appetite statements, ensuring alignment between BU and Group appetites. Monitor the management of risk within the risk appetites through reporting.

• Actively promoting a risk culture that encourages appropriate risk taking, aligned to strategy and risk appetite, with effective and timely response to risk events according to the risk they present to the business.

• Supporting development and maintenance of risk management policies, procedures, and guidelines to ensure consistency and effectiveness in risk management practices.

• Supporting managements’ understanding of the risk management system through facilitating training, informal discussion, online tools, policies and guidance documents.  Providing second line support, challenge and guidance where applicable. 

• Preparing and presenting clear, concise risk reports and opinions to senior management and relevant stakeholders, highlighting key risk exposures, trends and mitigation activities.  Ensuring risk reports identify root causes with practical solutions, and ultimately provide value to management.

• Attending and participation in Exec risk committees and other governance fora where risk engagement is required.

• Provide robust challenge and insights on key projects, key risk exposures, emerging risk, trends, control effectiveness, root cause analysis on material risk incidents.

• Supporting the development and delivery of the 2nd Line assurance plan, execution of individual assurance assignments ensuring the highest level of service quality and stakeholder satisfaction.  Providing robust assurance and risk-based, pragmatic and commercial recommendations to manage and mitigate risk. 

• Supporting the Head of Risk with the annual renewal of the firm’s corporate insurance arrangements.

• Qualified and experienced Risk professional (minimum of three years operational and financial risk experience)

• Financial / accountancy background desirable

• Proven track record of working effectively with senior management on the internal risk and control agenda

• Ability to understand and operate successfully in a complex, heavily matrixed corporate environment

• Excellent interpersonal and communications skills

• Stakeholder Management / business partnership skills – building strong working relationships at all levels

• Professionalism and integrity

• Resilient, with high levels of organisational skills

• Pragmatic and commercial approach

• Influencing key decisions and providing independent challenge

• Ability to exercise discretion and make independent judgements on matters of significance. 

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

We’re passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. We’re dedicated to creating a culture where every colleague feels like they belong. So that at Saga, more than anywhere else, you can be your best, be yourself and make a difference.

Fair consideration is given to all applicants, including those with disabilities and those over who are over the age of 50. As champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams. We are also an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

#LI-VL1

Quality Assurance Engineer (12 Month FTC)

Salary £23,000 – 27,000 dependent on experience

Ashford Hybrid

The Quality Assurance team play an integral role in our Insurance business ensuring an ever-improving experience for both our colleagues and customers.

As a QA Engineer you will be responsible for estimating, designing and executing test case scenarios to meet acceptance criteria and business needs. There will be a level of scripting, and executing automation test scripts as well as demonstrating the benefits of extended and expanded use of automated tools, allowing effective, efficient, and quality testing that delivers savings against manual testing. You will be play a lead role in all aspects of manual and automated testing within the scrum delivery teams ensuring high levels of quality and assurance.We offer total flexibility over where you work you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich.

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.

We offer total flexibility over where you work you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich.

BENEFITS AVAILABLE TO ALL COLLEAGUES:

• Our working week is 35 hours per week, these can be worked flexibly to suit your working style
• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Company performance related annual bonus - Up to 5%
• Income protection
• Access to Saga Academy, our bespoke learning platform

As QA Engineer you will be responsible for contributing to world class testing and assurance capability in support of our key business systems and services.

Your accountabilities will include;

• Constant communication with Scrum Coordinator, test, and development teams to develop a strong understanding of the changes, testing objectives, and progress.
• Contribute to sprint planning sessions and challenge acceptance criteria specifications where appropriate.
• Generate and maintain scripts to perform automated testing cycles that fulfil business requirements.
• Identify known defects and include scenarios in test scripts to reduce risk of these.
• Document, track and escalate defects in development packages as appropriate.

As one of our QA Engineers, you will need to be naturally curious and passionate about driving change from a customer-centric point of view.

Having a good knowledge of HTML, and Xpaths, as well as scripting and coding, would be an advantage.

Other skills and experience required include:

• Ability to work in a methodical manner
• Ability to investigate and fix causes of script failure
• Keen attention to detail and driven by quality
• Able to multitask
• Driven by quality
• Effective communication skills and ability to develop collaborative relationships
• Ability to suggest improvements in automation techniques and find ways to improve on efficiency
• Excellent verbal and written communication skills

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

We’re passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. We’re dedicated to creating a culture where every colleague feels like they belong. So that at Saga, more than anywhere else, you can be your best, be yourself and make a difference.

Fair consideration is given to all applicants, including those with disabilities and those over who are over the age of 50. As champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams. We are also an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

#LI-VL1

QA Lead

Salary: Up to £30,000 Depending on experience

FT- 35 hours
Hybrid (Ashford or Crawley site depending on your location)

Our STG Operations team is seeking a QA lead, to be responsible for monitoring all customer journey channels, so that we can assess and record the experience we are providing on a case-by-case basis. Whilst ensuring clear, honest feedback is available for our colleagues in the contact center.

Our Ideal candidate will drive call quality within Operations by monitoring a volume of calls, emails and processed bookings, scoring both the soft skills displayed during the conversation but also the accuracy of the output in Tigerbay.

The QA Lead will work regularly with Regional Managers, Operations Managers and Business Trainers, to ensure that stakeholders are aligned in our pursuit of customer excellence.

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package.

• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays!
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Company performance related annual bonus - Up to 5%
• Income protection
• Access to Saga Academy, our bespoke learning platform

As our QA Lead, you will be accountable for the following tasks:

• Identification and monitoring of a set volume of calls per Operational staff member in a reporting period.

• Providing an assessment score with supporting commentary – Collating scores in a database and distributing regular reports

• Calibrating the monitoring scores provided by our Regional and Ops Managers. (Ensuring consistency)

• Completing highly confidential investigations and writing summary reports

• Identification and distribution of calls for Senior Leadership to listen to

• Having a strong knowledge of processes and products to ensure you take ownership when monitoring calls and avoid unnecessary escalation

• Operating in a ‘continuous improvement’ culture, working with other leaders through Ops and L&D to not just provide scores but help improve performance

• Proactively reporting any pertinent information through line management

• Recording the source reason/purpose for the call from the customer viewpoint, to help drive overall improvement in service

• Able to articulate ideas clearly and effectively through both spoken and written channels.
• Meticulous in handling tasks, ensuring accuracy and precision.
• Ability to interpret data to recognise call trends and take action.
• Highly vigilant and inquisitive, able to identify and act upon potential risk items without support or guidance.
• Dependable and discreet, able to be entrusted with sensitive information.
• Skilled in organising and managing administrative processes efficiently.
• Capable of maintaining productivity and quality even in fast-paced environments.
• A desire to investigate and enquire where others may not, the ability to identify and follow through on gut instinct.
• Experienced in Report Writing and being accountable for regular submission of data and commentary.
• Strong capability with Excel and PowerPoint.
• Experienced using call recording platforms and an understanding of how to best identify and select calls.
• Experience in Customer Service or Contact Centre environments.
• Proven ability to work toward and surpass performance goals.
• Familiarity with travel industry practices, trends, and customer expectations is preferred.
• Experienced in PowerBI and/or Zoho Analytics is beneficial but not required.

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

We’re passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. We’re dedicated to creating a culture where every colleague feels like they belong. So that at Saga, more than anywhere else, you can be your best, be yourself and make a difference.

Fair consideration is given to all applicants, including those with disabilities and those over who are over the age of 50. As champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams. We are also an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

#LI-Remote

Resort Host – Europe

Remuneration €Competitive

FTC 2 to 10 months

Full Board Accommodation included for the term of contract.

Applicants must have the right to work in the EU

Closing Date 17th Nov 2024

This is an exciting opportunity for passionate Resort Hosts to join us from as early as January 2025 (some placements may start later) for a period of around 2 - 10 months to support in one of our Resort Stay Hotels in either Spain, Balearics or Madeira as well as other European Destinations should the need arise.

If you love travel and would describe yourself as a people person with bucket loads of passion then this could be the role for you.

Your role will be integral in ensuring that our guests receive a world-class holiday and an experience they’ll never forget. We want our holidaymakers to arrive as a guest and leave us as a friend! As well as delivering on-hand advice and support, you will be responsible for delivering a diverse range of activities throughout their stay, and providing authentic experiences that allow guests to culturally immerse themselves into their chosen destination as little or as much as they want.

Saga is Britain’s most experienced specialist Tour Operator for holidaymakers who are aged 50 years and over.

* The length and terms of some of our contracts vary from 2 months to 10 months. We typically have an increase in demand during September, October and April to June. Therefore, if we find your CV of interest, we will make contact to discuss various opportunities available across our program. (Please note; CV's Must be written in English.)

*All contracts include full board and accommodation, plus return travel to resort from your overseas region.

Customer Experience:

• Your role as our dedicated in-house Host is to enhance the holiday experience by providing a unique and exclusive guest service, ensuring all guests have a truly memorable holiday.
• Be the specialist of your area – organise and run local authentic experience programmes for your guests – building local relationships and using the local community and culture available.
• To host activities and games during the day as required – finding new ways to incorporate the local area into the guests’ holiday experience.
• Ensure the programme runs as advertised in the brochure or online
• To offer a full personalised concierge service to our guests in house – using your expert knowledge – you will tailor-make this service for our guests to enjoy

​Customer Care & Quality:

• Conduct all pre-season, end of season checks as and when required
• Ensure customer service is at the forefront of everything you do
• Be proactive in ensuring the space our guests occupy is maintained
• Managing concerns effectively and efficiently with a resolution focused attitude

Operational:

• See in new arrivals to your hotel seamlessly and ensure that guests’ departure runs smoothly ensuring all details are taken care of.
• Ensure the hotel is ready for our guests’ arrival – ensuring that everything is in place - including specific requests.
• Ensure that all transfers are operated using the most cost-effective method.
• Meet and greet customers at airport arrivals and departures – where required.
• Conduct a comprehensive welcome meeting providing guests with necessary information
• Achieve optional excursion sales and service targets.
• Maintain strong relationships with the hotel to ensure good service levels are maintained.
• Guiding excursions where necessary.
• Ensure all Saga branding is up-to-date at all times.
• Adhere to all company policies, procedures and guidelines as directed by your Manager and in the Manual.
• Manage welfare situations
• To work within an assigned budget for sourcing local gifts / prizes.
• To encourage the booking of future holidays in resort.

• Eligibility to work in the EU
• Passionate, proactive individual with a passion for travel and delivering exceptional customer experiences
• Ideally someone with proven experience in a similar role
• A collaborative individual with a warm demeanour who thrives in a people orientated role
• Exceptional organiser with a proactive approach to resolving issues before they arise
• Understanding of providing excursions including guided tours and a multitude of activities for guests
• Great communicator with experience speaking publicly or to wide audiences
• Flexible individual which enjoys going above and beyond their role

The duties listed are not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Managers and staff may be required to undertake additional duties, responsibilities, and projects as appropriate.

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

#LI-Remote

Financial Accountant

Salary £32,000 – 38,000

Permanent

Hybrid – Home and Hub (London/Ashford Kent)

A great opportunity to be joining an exciting division of Saga. The Saga Money and Publishing Finance team is currently looking for a Financial Accountant to join the team.

The Financial Accountant will provide timely reporting and management of the Balance Sheets for Saga Money and Saga Publishing, ensuring quality and accuracy in-line with accounting policies. Working with the Head of Finance you will manage financial controls for your entities, ensuring that they are operating effectively and adequately mitigating financial control risks.

This role is ideally suited to a part qualified accountant (or qualified by experience) who will be responsible for assisting with general ledger accounting and the production and delivery of internal and external financial reporting and control requirements for the Saga Money and Publishing divisions.

We offer flexibility over where you work – you choose a place where you feel most comfortable and productive, either from home or in one of our hubs in London or Kent. Our Finance, Money and Publishing teams come together most weeks to collaborate.

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package.

• Our working week is 35 hours per week, these can be worked flexibly to suit your working style
• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays!
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Company performance related annual bonus - Up to 5%
• Income protection
• Access to Saga Academy, our bespoke learning platform

Our Financial Accountant will be responsible for month end close including all aspects of GL accounting and reporting.

Other accountabilities include:

• Monthly account reconciliation process including production and 1st review of reconciliations produced by junior members of the team and co-ordinating with other teams for completion
• Production of balance sheet packs and 1st draft of balance sheet commentary for review
• Assisting with external reporting including year-end/ interim audits and regulatory returns
• Development of the month end close process, driving efficiencies
• Responsibility for the maintenance of accounting systems and records associated with the entities in their remit
• Maintaining and building relationships with wider stakeholders acting as the key point of contact for central systems for the entities within their remit
• Liaising with internal and external auditors
• Continual analysis, review and improvement of finance processes
• Proactive input into the management of the financial control environment for the group, ensuring adoption and adherence to group policies, procedures and best practice and key input into wider Group Corporate Governance / Controls project
• Supporting the wider Financial Reporting and Control team as required
• Adhoc projects and other data analysis as required

Ideally you will be a part qualified accountant (ACCA, ACA or CIMA), however we are open t o candidates who are qualified by experience. You will need a background in financial accounting, control and/or audit and can demonstrate strong GL accounting capability and a good understanding of financial reporting, financial control and IFRS.

You will also need to demonstrate the following qualifications, skills and experience;

• Able to quickly establish credibility, winning the respect and co-operation of colleagues at all levels, including Heads of Departments and Directors
• High integrity and objectivity, capable of selling ideas and implementing change
• Able to work as part of a team and capable of delivering to tight deadlines
• Very high level of proficiency in the use of Excel and general ledger systems (previous experience of IBM TM1 and Workday advantageous)
• Excellent communication and interpersonal skills, strong teamworking and collaborative working skills and an ability to demonstrate empathy for team members and the wider stakeholder community
• Able to deliver high quality, accurate output at pace and able to quickly adapt to changing environments, consistently setting high standards and driving performance
• Analytically strong with the ability to challenge and think outside the box
• Demonstrates resilience and an ability to deal with demands placed on them, able to work calmly under pressure; an eye for detail and the ability to understand technically complex accounting issues

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

We’re passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. We’re dedicated to creating a culture where every colleague feels like they belong. So that at Saga, more than anywhere else, you can be your best, be yourself and make a difference.

Fair consideration is given to all applicants, including those with disabilities and those over who are over the age of 50. As champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams. We are also an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

#LI-KF1

Finance Business Partner

Salary £60,000 to £67,000

Permanent

FT – 35 hours per week

Hybrid – Home and Hub (London/Ashford Kent)

A great opportunity to be joining an exciting division of Saga. The Saga Money and Publishing Finance team is currently looking for a Finance Business Partner to join the FP&A and Commercial team.

You will take full responsibility for the financial partnering and support element across our team. This will involve regular business partnering with key stakeholders within the business units giving financial guidance to all key stakeholders.

You will cover cornerstone items such as 5-year plans, budgets, forecasts, month-end performance as well trading, operational and project related finance support. This role will work closely with and support the Head of Finance, Finance Director and CFO.

We offer flexibility over where you work – you choose a place where you feel most comfortable and productive, either from home or in one of our hubs in London or Kent. Our Finance and Money teams come together most weeks to collaborate.

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package.

• Our working week is 35 hours per week, these can be worked flexibly to suit your working style
• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays!
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Company performance related annual bonus - Up to 5%
• Income protection
• Access to Saga Academy, our bespoke learning platform

Our Finance Business Partner will be fully responsible for the preparation, delivery and oversight of the following areas;

• Lead production, with team assistance of forecasts, as well as the annual 5YP and budget (P&L, Balance Sheet & Cash flow).
• Finance input on trading targets / planning.
• Preparation / review of monthly management accounts.
• Review / analysis of the completions and MI; volumes and margins.
• Supporting and preparing presentations for the Board on strategy and new initiatives.
• Providing support for financial, trading and trend reporting both internally and externally.
• Business partnering with the key stakeholders to ensure that the above elements are produced to a high degree of accuracy.
• Ensuring finance is well represented within the business and maintains an outward facing presence.

You would have already worked in a Finance Business Partnering role which focused on strategy, financial planning and analysis. Ideally from a B2B organisation / financial services environment. You will also need to demonstrate the following qualifications, skills and experience;

• A natural business communicator who is commercially aware.
• Have a can-do attitude / takes initiative / self-starter.
• Credible, can instantly establish rapport with colleagues at all levels, including Heads of and Directors.
• Ability to collaborate and run with high profile projects.
• Analytically strong with the ability to challenge and think creatively.
• Fully Qualified ACA, ACCA or CIMA.
• Demonstrate advanced Excel skills.
• Experience of Financial services company preferable but not essential.
• Systems knowledge / experience on TM1/Dream/Workday preferable but not essential.
• Ability to work well as part of a team and supervise more junior colleagues.

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

We’re passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. We’re dedicated to creating a culture where every colleague feels like they belong. So that at Saga, more than anywhere else, you can be your best, be yourself and make a difference.

Fair consideration is given to all applicants, including those with disabilities and those over who are over the age of 50. As champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams. We are also an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

#LI-KF1

CRO & Analytics Lead

Salary £47,000 - £52,000

Permanent

Hybrid / Crawley, London, Ashford

Here at the award-winning Saga Travel Group, we are keen to appoint an expert in CRO and Digital Analytics to join our growing marketing team of 30 plus. This is a great career move for anyone passionate about the Travel Industry or working for large customer facing brand.

In this role as CRO Lead, you will manage both our website analytics capability, responsible for tracking, reporting and insight into our customer experience and conversion performance but also managing the conversion rate optimisation (CRO) and personalisation capability and roadmap, using the analytics data to inform our optimisation activity. Fully owning the data-driven CRO roadmap, proactively driving real customer experience and business benefit then clearly communicating it to the wider business.

You’ll utilise our Adobe Analytics and Adobe Target tools together with our session replay tool Decibel to help understand customers experience online, throughout the customer journey, highlighting key customer experience issues and opportunities to be addressed by our digital development roadmap and by creating and implementing an optimisation & personalisation programme, working together with the wider Digital, IT, Content and Marketing teams.

You’ll be key to ensuring our customers online experience has the relevant analytics tracking, proactively working with our Web Tools and IT teams together with our analytics third party to address any issues to then enable you to provide daily, weekly, monthly digital dashboards and actionable insight into customer experience and website conversion. You’ll also work closely with the STG data team to utilise other data sources to enable deeper insights into audience segments and trading performance.

Ultimately always in collaboration with the wider Saga data team, Web Tools, CRM and CRO colleagues across the business to help align our data, targeting and reporting approach. This includes ensuring we maximise our customer identification online and work to integrate and match offline and online data to inform our approach to Next-Best-Action and targeting decisions across the full customer journey experience.

We work in a hybrid way at Saga both at home and in the office. When you do come into the office, it’ll be with a real purpose in mind – to meet with your team, to work together, and of course to socialise and celebrate too! The Digital Marketing Team at STG meet once a month in person; we use the London, Crawley or Ashford, Kent offices. You are always welcome to visit your offices more frequently, if this is how you prefer to work.

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.

BENEFITS AVAILABLE TO ALL COLLEAGUES:

• Our typical working week is 35 hours, these can be worked flexibly to suit your working style.
• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Company performance related annual bonus - Up to 5%
• Income protection
• Access to Saga Academy, our bespoke learning platform

In this role you’ll be accountable for:

• The performance of our Analytics function, including the creation of daily, weekly and monthly online performance KPIs and trading reports, tracking traffic to the sites, customer experience and conversions
• Tracking and reporting the performance of the end-to-end customer journey for both sales and customer servicing online, providing actionable insights for stakeholders
• Working with our Web Tools and IT teams together with our analytics third party to ensure our Adobe Analytics, Adobe Target and Decibel implementation is accurately tracking customer experience and site performance
• Working closely with the STG data team to utilise other data sources to understand online to offline behaviour and conversion together with audience segments and broader trading performance
• Fully owning the CRO function, building and rapidly implementing an agile, data-driven roadmap, iterating, reporting and evolving our capability to drive real customer experience and conversion objectives
• Working with the Website Lead, Paid Media Lead, SEO Lead, CRM and wider marketing team to create and lead the CRO and Personalisation capability to deliver the most relevant and personalised content to users based on our offline and online data, ultimately driving conversion across the journey
• Measuring and improving our online customer identification, then utilising this data to personalise customer experience onsite but aligned with the CRM and paid media teams
• Ensuring progress updates, results and performance analysis shared with key stakeholders 

You will already be an expert in CRO, be commercially aware and have previously gained exposure in a fast-paced consumer data driven digital team.

You’ll also need to demonstrate the following skills, experiences and Saga Values;

• Digital analytics expertise, ideally using Adobe Analytics (or equivalent) 
• Experience using A/B testing and personalisation tools ideally Adobe Target (or equivalent) 
• Experience with tag management solutions like Adobe’s DTM & Google’s GTM 
• Familiarity with session recording using tools like Decibel, SessionCam (or Hotjar for example) 
• Experience and understanding with basic analytics tagging solutions
• Comfortable presenting complex digital solutions to stakeholders in a clear concise way and presenting data it in an easy-to-understand manner 
• Experience working across complex businesses and managing different stakeholders 

Desirable:

• Experience with decisioning tools & technology would be preferable and/or coding experience (e.g. javascript, SQL) although not essential!
• Working with workload planning tools such as JIRA

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

We’re passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. We’re dedicated to creating a culture where every colleague feels like they belong. So that at Saga, more than anywhere else, you can be your best, be yourself and make a difference.

Fair consideration is given to all applicants, including those with disabilities and those over who are over the age of 50. As champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams. We are also an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

#LI-Remote

Senior Data Scientist

Salary up to £65,000

FTC - 6 months

FT – 35 hours per week

**Hybrid with occasional visits into the London Office

Urgently required! 3 vacant roles for 6 months to build and develop an in-house Data Science capability across 5 customer facing business units: Insurance, Cruise, Travel, Magazine and Money. Saga is truly a playground for data! If you are able to code and immediately available read on.

As one of our Senior Data Scientist at Saga, you will play a pivotal role in shaping our data strategy and driving the development of advanced analytics solutions. Your primary responsibility will be to harness the power of data to extract meaningful insights, inform strategic decisions, and contribute to the overall success of the organisation using machine learning and statistical techniques.

You will have access to the latest analytical tools and the chance to work with some of the most renowned Decision Data leaders in the UK market.

** Remote working with a hybrid approach, occasionally you will be required to attend some team days and business meetings in our Saga hub located in London - Kings Cross. You will need to be within a reasonable commuting distance to undertake this role.

*** For now, the role is for the term of 6 months, in the future the contract may get extended or moved to a permanent contract.

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package.

• Our working week is 35 hours per week, these can be worked flexibly to suit your working style
• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays!
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Company performance related annual bonus - Up to 5%
• Income protection
• Access to Saga Academy, our bespoke learning platform

Our Senior Data Scientist will be fully accountable for the following areas;

• Advanced Analytics & Modelling: Design, develop, and implement advanced machine learning algorithms and statistical models to solve complex business problems. Drive the exploration and adoption of cutting-edge data science techniques and technologies.
• Insights and Reporting: Extract actionable insights from large, complex datasets to guide business decision-making.
• Collaboration with Stakeholders: Working closely with business stakeholders and technical colleagues to understand data science requirements and integrate data science solutions into existing workflows & applications. Communicating effectively with both technical and non-technical counterparts.
• Data Strategy and Model Governance: Collaborate with cross-functional teams to execute the company's data strategy. Ensure models are fair, explainable and in compliance with relevant regulations and policies.
• Project Management – Manage and deliver projects on time, to high standards.
• Agile ways of working - Demonstrate experience in working in an agile environment, participating in sprint planning, and adapting to changing priorities.
• Continuous learning - Stay abreast of industry trends, emerging technologies, and best practices in data science and machine learning. Bring the most relevant ones back to SAGA and find ways to implement them to unlock business value.

Working as a Senior Data Scientist at Saga, you will need to demonstrate the following skills and experience;

• Previously worked in a data science role for a large data rich organisation, with a track record of independent project delivery.
• Can demonstrate strong programming skills in languages such as Python or R. SQL also necessary to leverage old code base.
• Be seen as an expert in machine learning, statistical modelling and data analysis.
• Demonstrate excellent communication skills with the ability to convey complex technical concepts to both technical and non-technical stakeholders.
• Experience with big data technologies and cloud platforms, ideally Azure.
• A curious nature, with the drive to learn and master new tech and methods.Desirable;
• Previously worked in an agile working environment, with a focus on iterative and collaborative project delivery.
• Have worked with data visualisation tools e.g. Tableau.
• Experience in model monitoring. (MLOPS experience would be desirable.)
• Have gained a master's or Ph.D. in a quantitative field such as Computer Science, Statistics or related disciplines.

Please note, if you can code but do not meet all the requirements listed above, we still want to hear from you. This could be a great career step for your Data Scientist profile.

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

We’re passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. We’re dedicated to creating a culture where every colleague feels like they belong. So that at Saga, more than anywhere else, you can be your best, be yourself and make a difference.

Fair consideration is given to all applicants, including those with disabilities and those over who are over the age of 50. As champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams. We are also an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

#LI-KF1

Finance Manager

Salary £60 – 70,000 dependent on experience

Permanent   

Hybrid – Home and Hub (London/Kent)

At Saga, we are looking for a Finance Manager to join our Insurance Finance team supporting Saga Services Limited (SSL)

As Finance Manager, you will be responsible for Saga Services Limited's month-end process, including all aspects of general ledger accounting and reporting. You will work within the R2R team and the rest of the FR&C team.

Reporting to the Financial Controller, you will have responsibility for and take ownership of the production and delivery of all internal and external financial reporting requirements, including, but not limited to, preparation of the statutory financial statements, oversight and management of SSL's balance sheet, and liaising with both internal and external auditors.

You will work closely with the rest of the FR&C team, supporting the improvement of processes and the quality of financial information.

Collaboration is important to us at Saga, and our Insurance Finance team typically meets twice a month at our hubs in London or Kent.

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.

We offer flexibility over where you work you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich.

BENEFITS AVAILABLE TO ALL COLLEAGUES:

• Our working week is 35 hours per week, these can be worked flexibly to suit your working style
• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Company performance related annual bonus - Up to 5%
• Income protection
• Access to Saga Academy, our bespoke learning platform

As the Finance Manager, you will lead SSL's month-end process, including creating the monthly balance sheet pack, reviewing balance sheet reconciliations, and monitoring the progress of associated actions.

You will be accountable for the following areas:

• Preparation of annual statutory accounts for SSL while liaising with company auditors to facilitate and monitor responses to the SSL audit plan and providing input into the Saga plc Group Annual Report and Accounts and Interim Statement
• Support the Financial Controller in the maintenance of a robust control environment and the enhancement and testing of the financial control framework
• Become the lead contact for external audit and facilitate the provision of information as required
• Contribute to the production of regulatory reporting, including RMAR and others as required
• Support with the preparation of accounting memos and different internal and external papers including Audit Committee, Executive Committee and Board papers throughout the year where relevant.
• Build excellent working relationships with key stakeholders, both internal and external, including colleagues across finance, internal and external audit.
• Show curiosity to continually review and improve the control and process environment of the business
• Provide adhoc support as required
• Support system development, implementation and change to deliver process improvement and enhanced management reporting
• Coach and develop other team members, leading by example and providing motivation within both SSL Finance and the wider Saga Finance team

As the Finance Manager within our Insurance Brokering business, you will be an ACA, ACCA, or CIMA-qualified accountant with demonstrable experience in the Insurance industry.

Other skills and experience include:

• Line management experience and coaching and mentoring skills
• Ability to communicate clearly and effectively, managing stakeholders at all levels of the organisation
• Experience and competence in external financial reporting, including preparation of statutory accounts
• Able to challenge processes and assumptions, with a mindset for continuous improvement
• Able to quickly establish credibility, winning the respect and cooperation of colleagues
• High integrity and objectivity, capable of selling ideas and implementing change
• Analytically strong with the ability to challenge and interrogate, facilitating the ability to identify anomalies or inconsistencies and pursue these through to a resolution
• Inquisitive, and strong desire to understand the “why” behind processes in order to perform them better and identify opportunities

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

We’re passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. We’re dedicated to creating a culture where every colleague feels like they belong. So that at Saga, more than anywhere else, you can be your best, be yourself and make a difference.

Fair consideration is given to all applicants, including those with disabilities and those over who are over the age of 50. As champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams. We are also an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

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Digital Executive – Saga Money

Salary £25,000

Permanent

Full time 35 Hours

Hybrid/ Remote London

** At Saga we’re radically flexible which means our colleagues have total autonomy over where they work – home, hybrid or hub. This role has a hybrid element which means our team come together when we need to collaborate.

Saga Money are offering the opportunity to join a growing Marketing Team. Reporting to the Digital Lead, you will be working with multiple stakeholders, both internally and externally, to support across a wide range of activities as we look to enhance our current products and launch new propositions.

You will find yourself involved in all aspects of content creation, from planning and delivery, through to analysis and optimisation. The role requires a strong attention to detail and an analytical approach to insight as well as the ability to utilise a range of online tools to provide insight to the team and wider business.

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package.

• Our working week is 35 hours per week, Monday to Friday.
• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays!
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection
• Access to Saga Academy, our bespoke learning platform

Our Digital Executives are responsible for the following tasks:

• Be responsible for maintaining and updating the personal finance website using our CMS (Content Management System – Sitecore).
• Use digital tools including SEMRush, Decibel and Adobe Target to identify and implement website improvements through a shared CRO plan.
• Work alongside the Digital Lead using tools such as Siteimprove, and alongside supporting agencies, on content curation with a focus on SEO across all personal finance products.
• Use your analytical skills and any available tools, such as Adobe Analytics, to be able to measure and report on performance, customer journey behaviours, and identifying areas for improvement for all marketing channels.
• Create strong working relationships with internal teams (Creative services, Data Protection Officers, Compliance, IT, 3rd party providers, digital designers and developers) to help create and manage website development.

There will be project work to complete, which should be done in a professional manner. The duties listed are not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Managers and staff may be required to undertake additional duties, responsibilities and projects as appropriate.

• Ability to demonstrate examples of multi-tasking, prioritisation, and solution-orientated approaches.
• Excellent personal communication and presentation skills and able to come across as a professional, credible, respected representative of Saga.
• Ability to work collaboratively across all functions both internally and externally – a team player.
• Ability to work under pressure and to deadlines.

Education and Qualifications:

On the job experience is equally as valuable as higher education qualifications. Applications will be assessed on merit of relevant experience and education/qualifications.

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

We’re passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. We’re dedicated to creating a culture where every colleague feels like they belong. So that at Saga, more than anywhere else, you can be your best, be yourself and make a difference.

Fair consideration is given to all applicants, including those with disabilities and those over who are over the age of 50. As champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams. We are also an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

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People Partner

Salary £32,000 - £37,000 DOE

Permanent

Hybrid – Home and Hub

As one of our People Partners you will become a trusted peer, building relationships with leaders and colleagues within your function, to drive strong business results within Saga ensuring all leaders have the skills and knowledge to achieve exceptional colleague experience.

You will be skilled in your field, a natural relationship builder who is able to manage multiple projects and priorities. Using regular scrutiny of data to identify trends and hotspots you’ll work with the business to providing proactive people solutions.

Hire care and colleague wellbeing is as important to you as it is to us. You will be a great listener, with exceptional communication skills. You will be curious, always looking at how we can keep delivering better for colleagues.

Reporting to the People Partnership lead, this broad role will allow you to drive continuous improvement for our colleagues, allowing them to provide exceptional experiences for our customers.

At Saga we work flexibly which means our colleagues have autonomy over where they work – at home or hybrid. This role has a small hybrid element which means that our team come together when we need to collaborate.

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.

We offer total flexibility over where you work you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich.

BENEFITS AVAILABLE TO ALL COLLEAGUES:

• Our working week is 35 hours per week, these can be worked flexibly to suit your working style
• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Company performance related annual bonus - Up to 5%
• Income protection
• Access to Saga Academy, our bespoke learning platform

As one of our People Partners you will be proactively partnering leaders on casework within their operational area. This will include more complex and sensitive cases including serious conduct and capability matters, through effective coaching.

Other accountabilities would include:

• Achieving consistency in application, approach, and compliance on the ER casework
• Treating people in a way that supports our culture
• Supporting the on and off-boarding experience
• Following Saga values and always acting with integrity and due diligence
• Skilled in complex problem solving, delving beyond the most obvious issue, to understand the true issue and impact, being curious and testing others thinking to establish facts
• Act as a trusted peer by building relationships with leaders and colleagues within my function, to drive strong business results within Saga ensuring all leaders have the skills and knowledge to achieve exceptional colleague experience
• Encouraging a culture of continuous feedback providing ER advice and supporting the performance cycle.
• Minimising legal and settlement costs by providing sound advice, coaching and support around all ER issues
• Maintain and adhere to SLAs for the People Partners inbox, ensuring all queries are responded to in the agreed timeframes
• Ensure colleagues are supported and receive correspondence in a timely manner
• Maintain colleague data relating to ER matters and ensure all people related systems are updated timely with accurate information
• Look for opportunities to simplify processes, drive efficiency and output.

Knowledge of current employment law and experience in a people partnering or employee relations role is essential. Experience has been in a regulated business that would be of extra advantage.
Other skills and experience required include

• Confident and able to conduct difficult and sensitive conversations with leaders and colleagues.
• Able to manage assigned case load and prioritise tasks.
• Respects the importance of colleague experience.
• Effective relationship management.
• Able to deliver upskill training to leaders.
• Excellent communication skills
• Strong knowledge of ER procedures
• Partnering experience
• A natural curiosity to look beyond the ‘as is’ and explore new trends and opportunities

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

We’re passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. We’re dedicated to creating a culture where every colleague feels like they belong. So that at Saga, more than anywhere else, you can be your best, be yourself and make a difference.

Fair consideration is given to all applicants, including those with disabilities and those over who are over the age of 50. As champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams. We are also an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

#LI-VL1