Total 3 job vacancies by Origin Housing

Compliance Support Officer

Origin – Great homes, positive people, and strong communities

An inspiring past and a bright future

Salary £33,075 per annum + benefits.

A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.

Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.

The role – Compliance Support Officer

As Compliance Support Officer you will be experienced in providing a high-quality compliance service whilst adhering to administrative and customer service processes. You will support the Contract Manager to monitor and manage the delivery of our asset compliance services, to ensure that all statutory compliance obligations and requirements across the Organisation are met and consistent with up-to-date legislation, health & safety, and best practice in relation to; regulatory servicing requirements, you will also contribute to customer safety, satisfaction, and value for money.

The successful candidate will work effectively with key internal colleagues and external partners and stakeholders to ensure they contribute to enabling the Organisation to fulfil all of its statutory and regulatory obligations.

What you’ll do

Support the Contracts Manager in managing the relevant servicing programme within the compliance areas (Fire, Electrical, Lifts, Legionella, Gas, Asbestos)
Manage access into customers’ homes.
Liaise with residents & staff to book in repairs and servicing visits.
First point of contact with staff and Residents for escalations
Monitor all work in progress and moving incomplete work through to completion.
Ensuring all required parts are ordered and booked to minimise delay to Residents.
Take responsibility for providing a comprehensive administration service to the Contract Manager
Ensure consistent and accurate information, and documents are recorded.
Help develop, implement, and monitor administrative processes to support efficient and quality service delivery.
Produce minutes from meetings.
What you’ll need

Experience of working within a compliance function within housing, preferably asbestos and water hygiene.
Experience of working to deadlines and targets
Ability to raise purchase/works orders promptly and accurately to enable works to be carried out and budgets to be monitored.
Technically proficient in Microsoft word and Excel and formulas
Customer service experience
Experience of building and maintaining relationships with contractors, Residents, and staff across different functions
Ability to produce minutes from meetings.
Ability to organise workload effectively and able to methodically work on own initiative.
Interpersonal skills to liaise with residents and provide responses to complaints.
Good verbal and written communication skills
Be highly organised, methodical, and analytical with exceptional attention to detail.
Our Values

Our core values are at the heart of how we work.

Take the lead.
Create energy.
Build trust.
Be generous.
Stay grounded.
Remember the little things.
We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.

Our benefits to you

Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.
A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave.
2 additional ‘giving something back’ volunteer days.
A pension scheme with contributions from 4% -8% of your salary
Family leave, compassionate leave and enhanced maternity pay.
Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians.
Interest free loans to help spread the cost of a season ticket or another big purchase.
Annual staff conference, team away days and annual team meal allowance
Access to Perk Box for fantastic savings on everyday purchases and much more
Free employee assistance programme
Opportunities to join staff network groups.
Refer a friend bonus.


We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.

Tell us your story

We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job description for Compliance Support Officer outlined above.

Closing date for applications: Monday 21st October 2024

Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience.

#LI-REMOTE

Proud member of the Disability Confident employer scheme

Origin – Great homes, positive people and strong communities

An inspiring past and a bright future

A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.

Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.

The role – Fire Equipment Inspector

As Fire Equipment Inspector you will complete Fire Alarm and Emergency Lighting Testing and Fire, Health, and Safety checks around residential and commercial properties, in and around London and the surrounding areas ensuring they are full functional and compliant. You will be integral to ensuring

What you’ll do

You will

You will test the function of fire equipment such as fire alarms, emergency lights and automatic ventilation systems, with training provided by a competent person to provide ensure testing is carried out diligently
You will inspect fire doors within Residential homes and corridor doors ensuring
Provide informal advice to our Residents, fire officers and maintenance surveyors to ensure opportunities to improve fire safety
Produce concise reports as required for properties ensuring identified actions are completed through follow up post inspections.
What you’ll need

We’re looking for someone who has:

Good IT skills (e-mail, Microsoft Word, and Excel) and good understanding of Microsoft office applications to complete test findings
Able to prioritise, plan and manage own workload and projects to meet conflicting work demands and deadlines.
Excellent observational skills and to be able to pay attention to detail
You’ll have effective internal and external stakeholder management skills and have demonstrable ability to accurately review, collate and record a variety of data for meaningful analysis
Full driving licence and access to a vehicle for work desirable

Our Values

Our core values are at the heart of how we work

Take the lead
Create energy
Build trust
Be generous
Stay grounded
Remember the little things
We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.

Our benefits to you

Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.
A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave
2 additional ‘giving something back’ volunteer days
A pension scheme with contributions from 4% - 8% of your salary
Family leave, compassionate leave and enhanced maternity pay
Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians
Interest free loans to help spread the cost of a season ticket or another big purchase
Annual staff conference, team away days and annual team meal allowance
Access to Perk Box for fantastic savings on everyday purchases and much more
Free employee assistance programme
Opportunities to join staff network groups
Refer a friend bonus
We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.

Tell us your story

We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the requirements for the role of Fire Equipment Inspector outlined above.

Closing date for applications: 29 July 2024

Interviews will be held on Wednesday 31 July & Thursday 1 August


Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience.

Proud member of the Disability Confident employer scheme

£54,474pa (inclusive of April 2024 pay uplift)

A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.

Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.

The role – Customer Relations (Complaints) and Quality Assurance Manager

As our Customer Relations (Complaints) and Quality Assurance Manager you’ll take direct ownership and oversee the performance of our centralised Customer Relations Team who manage customer complaints.

The successful candidate will be a highly skilled and experienced complaints manager who leads their team in a dynamic and responsive way that focuses on delivering excellent customer service and resolving complaints, whilst building trusted and valued relationships with customers. The manager will also take the lead on how we learn from complaints so that we’re reducing the root causes of complaints at source.

What you’ll do

You will:

Lead a team of Customer Relations (Complaints) Officers to respond to complaints in a responsive, dynamic and effective way in line with the Housing Ombudsman Complaint Handling Code and internal SLA’s.
Coach and develop a high performing team that has high levels of customer satisfaction and genuine customer centricity.
Produce reports and data that ensures the business have good oversight of complaints.
Drive continual service improvement by identifying and sharing lessons learnt from complaints to the wider business.
Deliver training to your team to improve the quality of investigations and communication whilst building a continuous improvement culture within the team.
Skills and experience we'd like you to have

We’re looking for someone who is:

An experienced, authentic manager who is a natural at working in a dynamic, fast paced and highly responsive way and with a high level of resilience.
Has proven experience of leading a customer complaints function
Experienced at coaching, providing feedback, motivating, and developing a high performing team.
Possesses good report writing skills and excellent data literacy with experience in using data and insight to drive service improvements and customer satisfaction.
Demonstrates strong communication skills with an excellent ability to produce comprehensive written resolution outcome letters and providing feedback to others to enhance theirs as well as deal with escalated customer complaints with empathy and build relationships with residents and stakeholders.
Our Values

Our core values are at the heart of how we work

Take the lead
Create energy
Build trust
Be generous
Stay grounded
Remember the little things
We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.

Our benefits to you

Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.
A competitive salary of £54,474pa inclusive of our April 2024 pay award.
A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave
2 additional ‘giving something back’ volunteer days
A pension scheme with contributions from 4% - 8% of your salary
Family leave, compassionate leave and enhanced maternity pay
Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians
Interest free loans to help spread the cost of a season ticket or another big purchase
Annual staff conference, team away days and annual team meal allowance
Access to Perk Box for fantastic savings on everyday purchases and much more
Free employee assistance programme
Opportunities to join staff network groups
Refer a friend bonus
We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.

Tell us your story

We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job description for Customer Relations (Complaints) & Quality Assurance Manager, outlined above.

Closing date for applications: Wednesday 27 March 2024


1 hour online assessments will take place at some point between the days of: Tuesday 2 April and Friday 5 April 2024


Face to face Interviews and written assessment will be held: Week commencing Monday 8 April 2024 , in person, at our office at Eversholt Street, London.





Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience.

Proud member of the Disability Confident employer scheme