Total 451 Business Management / Project / Planning job vacancies in united states of america

At the full performance level, major duties include:

• Serves as an expert at the FDIC responsible for conducting and managing mandated FDIC-sponsored research initiatives that regularly recur with strict deadlines and are of the highest importance to the Corporation.
• Represents the FDIC at academic conferences, government convenings, and public forums in presenting, interpreting, and disseminating findings from mandated research initiatives that inform stakeholder actions that have major impacts on economic inclusion efforts in the United States.
• Collaborate with other researchers at federal agencies, regulatory bodies, and non-governmental organizations to share insights and to promote the pursuit of research questions that produce complementary findings to that of mandated FDIC-sponsored research initiatives and that contribute to a comprehensive body of knowledge to inform economic inclusion efforts.
• Conducts and provides leadership on research, analyses, and evaluation of various Federal Deposit Insurance Corporation internal operations, to help address challenges facing the Corporation and to provide economic advice and counsel used to plan and change internal programs of the Corporation.
• Using appropriate state-of-the-art analytical techniques, develops models and leads development teams in support of Federal Deposit Insurance Corporation internal operations.
• Publishes studies in external publications including Working Papers, FDIC Staff Studies, and other FDIC publications, as well as peer-reviewed journals.
• Presents academic-style economic research at seminars and conferences. Provides constructive feedback on the research of colleagues by participating in seminars, discussing papers at conferences, and refereeing for peer-reviewed journals.

As a Human Resources Specialist, GS-0201-11/12, you will be responsible for:

• Provides oversight of staffing and recruitment activities to ensure Delegated Examining and Human Resource Operations are conducted in a manner consistent with SBA strategic goals and policies, and governmentwide laws, rules, and regulations.
• Provides advice and guidance to the servicing HR offices and OHRS divisions in development of their corrective action plan to address the required and recommended actions.
• Collaborates with other staff in the development of new or revised policy guidance for review by the Strategy Director and other HR managers, staff and serves as the point-of-contact for the division during the review and concurrence process, prior to finalizing the policy.
• Develops written training materials and reference guides for complex training programs. Assists in the development of training plans for other facets of HR training, as appropriate to ensure the content is compliant with laws, regulation, and policies.

As a Financial Business Analyst, you will:

• Support financial systems planning and performs analytical work involving designing, adapting, modifying, installing, operating, and testing financial accounting systems.
• Analyze, coordinate, and manage requests to add, update, or inactivate financial data elements and descriptions.
• Support consumers of financial information through common self-service strategy, governance, and change management practices for financial information in support of business intelligence applications.
• Analyze financial data issues and facilitate and document their resolution.
• Provide advice to program officials, accountants, budget analysts, and others on interpretation of directives and policies pertinent to financial data management and the data change request process.
• Identify new financial information requirements as business events evolve and integrates those requirements into the financial information suite.

The following are the duties of this position at the GS-12. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

As an Executive Assistant, you will:

• Perform specialized duties with continuing responsibility for processes, projects, questions and problems within the Office of the Assistant Secretary for Community Planning and Development.
• Develop, analyze, and make recommendations to improve the effectiveness of administrative work methods and procedures, including distribution of work assignments, delegations of authority, management controls, information and documentation systems, and similar functions of management within the Office of the Assistant Secretary for CPD.
• Gather data, identify discrepancies or omissions, prepares reports, and takes actions or make recommendations to resolve discrepancies consistent with normal practice, based on interpretation and adaptation of application guidelines, or selection and or development of alternative approaches to satisfy desired outcomes.

As a Business and Industry Specialist, you will perform the following duties:

• Perform complex business and industry program management regulatory functions.
• Plan and manage delivery of major, high-priority products and services which are central to agency objectives.
• Develop and implement new program strategies.
• Analyze business/industry policy questions and contribute to agency decisions, policy recommendations and positions.
• Represent the agency authoritatively to key government and business officials and organizations.

This opportunity is also open to Status Candidates under Announcement 24-DO-80. Please refer to that announcement for details on open period, eligibility, and how to apply.

As an Operations Business Director, you will:

• Develop and implement long-range strategies, plans of actions and milestones, and contingency plans, to enable mission success to include complex movement of tenant locations within the Treasury footprint.
• Support and enable the development of a robust business information system and facilitates data-based decision-making and customer service excellence including space management and real property tracking.
• Closely collaborate with all internal and external stakeholders to develop proposals and options to make sound business recommendations to the DAS for Treasury Operations, for improving customer service, cost-efficiency, and mission effectiveness.
• Compute and study life cycle costs, transaction costs, as well as the opportunity costs associated with delivery of portfolio services.
• Develop innovative and out-of-the-box proposals and policy options that enable Treasury Operations to make measurable progress quantum leaps towards achieving operational sustainability and climate resiliency.

This opportunity is also open to any US citizen to apply under Announcement 24-DO-50-P. Please refer to that announcement for details on open period, eligibility, and how to apply.

As an Operations Business Director, you will:

• Develop and implement long-range strategies, plans of actions and milestones, and contingency plans, to enable mission success to include complex movement of tenant locations within the Treasury footprint.
• Support and enable the development of a robust business information system and facilitates data-based decision-making and customer service excellence including space management and real property tracking.
• Closely collaborate with all internal and external stakeholders to develop proposals and options to make sound business recommendations to the DAS for Treasury Operations, for improving customer service, cost-efficiency, and mission effectiveness.
• Compute and study life cycle costs, transaction costs, as well as the opportunity costs associated with delivery of portfolio services.
• Develop innovative and out-of-the-box proposals and policy options that enable Treasury Operations to make measurable progress quantum leaps towards achieving operational sustainability and climate resiliency.

Role - PA / Project Support
Location - London
Pay Rate / Salary - £27,205
Hours - Full time , Hybrid working available.
Closing Date - 22nd November

About the role
Accountability's

• Provide a professional, accurate and reliable PA and administration support service - along with Admin assistant to the extended business unit as required.
• To work with / manage team assistants to ensure a professional and efficient admin support team for the engineering and quality departments
• Diary and itinerary management, preparation of weekly meeting packs.
• Updating and ensuring all contract lists are current
• Document management/organisation and filing
• Record and produce minutes for key business meetings
• Effectively use appropriate IT systems to facilitate the preparation of reports, statistics, presentations and other information for the portfolio
• Maintain data / records so that information is readily available and easily accessible
• Provide office services such as reprographics, binding etc
• Arrange meetings and coordinate the booking of rooms, arrange travel, accommodation, pool/hire vehicles and hospitality as required
• Maintain confidentiality of all information
• Keep in touch with the team member when they are out of the office and report issues / take actions for response
• Respond to phone / email enquiries to / from wide range of external parties etc.
• Prepare letters, documents ensure reports are well presented
• Keep up to date training / inductions logs on all team members and liaise with HR
• Managing the on boarding process for new starters into the team, ordering equipment and obtaining system success as required.

Knowledge, Skills Qualifications & Experience

• Good organisational skills (flexible / Organised / methodical)
• Ability to work independently and be proactive
• Excellent communication / interpersonal skills, notably with various levels of the organisation and externally
• The ability to work as an integral part of a team contributing to team success, communications and positive working environment
• Flexible approach with the ability to multitask and work on own initiative
• Previous team support experience
• Discretion - confidentiality when dealing with sensitive information
• Attention to detail
• General administrative / secretarial knowledge producing professional work as well as ability to adapt to new and changing systems (and possibly creating systems)
• Use of outlook or similar dairy/email application. Microsoft office - word, excel and power point.
• Working knowledge of SAP and ability to raise requisitions desirable
• Previous experience in the energy industry desirable.

We are seeking for a new talent to join the Delivery Management AV where you will have the opportunity to collaborate in the 'Malaysia-Business-Development' project. Here our client is a leading global provider of innovative digital and cloud services, business solutions, and design-led experiences.

As a Project Support in the Delivery Management AV team, you will be responsible for supporting overall Project Management Teams with financial, work, operations, and mobilization management activities.

You will be expected to perform independently and become a Subject Matter Expert (SME). Additionally, you will be required to actively participate and contribute in team discussions, as well as provide solutions to work-related problems.

Proficiency in Work Management is required, as it is the primary skill for this role.

Operations Management and Project Management Office (PMO) Mobilization & Run are recommended skills for this role.

Assist in financial management activities, such as budget tracking and expense reporting.

Support work management activities, including resource allocation and task coordination.

Contribute to operations management by monitoring project progress and identifying areas for improvement.

Assist in mobilization management by coordinating project logistics and ensuring smooth project setup.

Collaborate with the Project Management Office (PMO) to ensure effective project governance and compliance.

Job Brief:

The Customer Service Team Leader will oversee and manage a team of Customer Service Agents to ensure high-quality service delivery and customer satisfaction. This role involves leading by example, providing guidance, and ensuring the team meets performance metrics. The ideal candidate will possess strong leadership abilities, a deep understanding of the customer service environment, particularly in the e-commerce and financial services industries, and have a risk-based approach to solving problems.

Job Responsibilities:

1. Assist leadership team to manage overall operations of the contact centre.
2. Assist to drive operational KPI like service level, abandoned rate, average handling time, customer satisfaction, email/chat response rate and etc.
3. Work with Assistant Manager to minimize shrinkage, attrition, dissatisfied contacts, complaints and etc.
4. Ensure all relevant communications and data are updated and recorded.
5. Ensure action plans and deliverables are met within agreed timeline.
6. Handle on ad-hoc projects/assignments. 
7. Manage a team consists up to 15 members.
8. Active monitoring, support and coach team members performance in align with departmental KPI & SLAs
9. Perform regular contact with team members like 1-1, team meeting, performance review and etc.
10. To ensure team members provide accurate information to users & handle escalations if required. Manning of escalation queues.
11. Communicate effectively & motivate team members to perform better
12. Utilize expert knowledge of fintech, banking, and payment processing rules to handle and solve customer challenges in a timely manner & generate relevant reports for operational discussion and analysis.

Job Requirement:

1. Minimum Diploma, Advanced/Higher/Graduate Diploma, or Bachelor's Degree in any field or equivalent.

2.4 years of experience in a call center environment, preferably within the e-commerce, financial services, banking, or commercial sectors.

3.  At least 2 years of experience managing a team in a customer service setting.

4.   Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

5.Strong understanding of fintech, banking payment processing, and subscription-based revenue models.

6. Strong analytical and mathematical skills with attention to detail.

7.Creative and critical problem-solving skills, with the ability to apply a risk-based approach to complex issues.

8.Excellent written and verbal communication skills in English.

9. Proficiency in additional languages such as Malay, Cantonese, or Mandarin is an advantage.

10. Proven ability to lead a team, manage performance, and provide constructive feedback.

11. Ability to work with cross-functional teams to achieve desired results.

12. Self-motivated, positive attitude, and strong customer service ethics.

13. Ability to handle multiple tasks in a fluid, fast-paced environment and prioritize effectively.

14. Passionate about customer satisfaction and leading by example.

15. Willingness to work shifts in a 24x7 operation with rotating off days.

16. Able to respond to customer inquiries in a professional manner, maintaining the company’s reputation for high-quality service.

As a Program Analyst, you will perform the following duties:

• Develops, analyzes, and evaluates new or modified program/management policies, regulations, goals, or objectives. Develops procedures and systems for assessing the effectiveness of programs/ management processes.
• Analyzes and evaluates on a quantitative/qualitative basis the effectiveness of line program operations in meeting established goals and objectives. Evaluates and advises on organization, methods, and procedures.
• Directs and develops plans for project teams or other groups in accomplishing/producing projects/studies. Influences managers or other officials to accept and implement findings and recommendations on organizational improvement or program effectiveness organizational conflict.
• Interacts with persons outside the bureau and with high level program officials in a moderately structured setting to identify and develop ways to resolve problems directly related to program goals and objectives.

Strategic Planning and Execution

• Manages and stewards the agency's strategic plan by using strategic goals, objectives, performance plan measures, targets, and actual results to support decision-making for budget resource allocations and risk mitigation.
• Leads agency wide strategic planning - including analysis, inter-office coordination and leadership discussion.
• Oversees the production of leadership-level quarterly meeting to review agency priorities and progress toward the agency strategic plan.
• Oversees and leads the execution of the strategic planning process at the start of each presidential administration.
• Oversees production of a comprehensive report, or dashboard equivalent, to support the agency's Congressional Budget Justification.

• Transmits regular reports on matters related to the authority as PIO to the agency's COO.
• Advises and assists the CEO and the COO to ensure that the mission and goals of the agency achieved through strategic goals and performance planning, measurement, analysis, regular assessment of progress, and use of performance information to improve the results achieved.
• Assists the CEO and the COO in the development and use within the agency of performance measures in personnel performance appraisals.
• Ensures that agency progress toward the achievement of all goals is communicated to leaders, managers, and employees in the agency and Congress, and made available on a public website of the agency.

• Exercises expert managerial and diplomacy skills to represent the DCOS, COS, COO or CEO by coordinating and consulting with multiple hierarchical levels of senior career and political management officials of the agency, other Federal agencies, and external stakeholders, as appropriate, regarding major initiatives, actions accomplished, milestones to be achieved, and any issues or problems of significance.

• Provides leadership, oversight, and direction to the staff in the Office of Performance and Strategy.
• Manages employee performance, staffing, and personnel issues and implements delegated responsibilities. Provides appropriate guidance, leadership, and directives on the full range of administrative and technical matters affecting their responsibilities, including the interpretation of program and Agency policies affecting Agency offices.
• Evaluates performance in accordance with agency guidelines; has authority to make a broad range of human resource decisions including hiring, promotion, conduct and performance-based actions, performance evaluation/awards, and the development, training, and mentoring of staff.
• Models innovation, creativity, and excellence and encourages the development of those competencies throughout the agency. Performs these duties following and promoting equal employment opportunity principles.
• Inspires and motivates cross-functional teams and stakeholders with competing interests towards a shared vision, strategy, and goals, fostering a culture of innovation and excellence to achieve strategic goals. Makes informed, timely decisions that balance the needs of the team with organizational priorities, fostering trust and confidence in leadership. Cultivates innovative ideas and designs and implements cutting edge programs, processes, or business models to drive organizational growth and efficiency.
• Plans and directs strategic, operational, and cultural initiatives and plans for the CEO and COO, in partnership with the DCOS, keeping both parties abreast of agency climate, project statuses, new proposals, policy changes, and operational challenges.

• Provides leadership, policy, executive direction, guidance and supervision, and coordinates long and short-range planning. Exercises overall authority for priority setting with respect to both resource allocation and issues for analysis and policy development. Provides leadership in developing, implementing, and monitoring policy, program plans and initiatives, and utilizes effective monitoring systems for critical initiatives.
• Manages budgets and resources effectively, ensuring financial prudence and optimal allocation of resources to support strategic initiatives. Identifies and implements strategies to maximize resource utilization and achieve cost savings.
• Improves policies, addresses challenges. Improves current processes and optimizes organizational procedures for efficiency and productivity. Creates and maintains systems and processes to streamline operations.
• Leads efforts to streamline processes, reduce inefficiencies, and improve overall productivity and effectiveness.
• Performs other duties as assigned.

Demand Planning Assistant
£23,400 plus great benefits (Work Level 6C)

12-month fixed term contract
Manchester, hybrid working, minimum one day a week in the office
5/7 working pattern, working up to 12 weekend days a year on a rota basis (find out more about our hybrid working policy at colleagues.coop.co.uk/hybrid-working-policy)

We're looking for a motivated Demand Planning Assistant to join our category team. In this role, you'll be supporting colleagues within category teams, helping to make sure that things are running smoothly, and providing high quality administrative support. This is a great opportunity for you to develop your skills, and to gain valuable exposure across Co-op's Supply Chain. It's an ideal role for someone looking to progress their career in this exciting area of our business.

What you'll do

• Support data integrity making sure that compliance to process is sustained
• Provide continued support to categories through reporting and process compliance
• Support a range of ad-hoc administrative tasks
• Work closely with the Demand Planners, supporting with range events and promotions, helping to make sure that compliance is right
• Support supply chain category management, working collaboratively with internal and external partners
• Work on a range of ad-hoc projects to support the team as required and opportunity to investigate and analyse forecasting queries from suppliers and our store teams

This role would suit people who have

• Some previous admin experience with intermediate Microsoft Office 365 skills (Excel, Word, PowerPoint) with the ability to learn new systems quickly
• Experience of working in an administrative role
• A high level of attention to detail
• Openness to change and a desire to learn and progress your career within the Coop
• Confident communication skills with the ability to engage with a range of colleagues at different levels

Why Co-op?

If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).

• An annual bonus (based on personal and business performance)
  * 28 days holiday (rising to 32 with service) plus bank holidays
  * A pension with up to 10% employer contributions
  * Access to a subsidised onsite gym (at our Manchester HQ)
  * Coaching and training to support your career development
  * Wagestream app - giving you access to a percentage of your pay as you earn

At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

Building a diverse environment

We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing

Job Brief:

A highly motivated and customer-focused individual which responsible for answering incoming calls, responding to live chat inquiries and emails from customers, addressing their inquiries related to digital banking products and services, and providing excellent customer service.

Job Responsibilities:

1. Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services professionally and courteously.
2. Providing accurate information and resolving customer issues related to digital banking products and services.
3. Maintaining a high level of product knowledge to effectively support customer need
4. Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
5. To meet the Key Performance Indicator (KPI) monthly.
6. Collaborating with cross-functional teams to improve processes and customer experience.
7. Demonstrating empathy and understanding when dealing with customers.
8. Assisting customers with online banking, mobile banking, and other digital banking related inquiries.
9. Respond to customer inquiries via email in a timely and professional manner.

Job Requirements:

1. Possess a Diploma or Degree in related fields.
2. Minimum of 1-2 years of customer service experience in a contact center environment.
3. Have a minimum of 1 year of experience in the Financial Services industry (e.g., Banking or Insurance).
4. Excellent verbal and written communication skills in English is mandatory.
5. The ability to speak in Mandarin will be an added advantage.
6. Strong interpersonal skills and the ability to build rapport with customers.
7. Ability to work in a fast-paced environment and handle high call volumes, live chat inquiries, and emails.
8. Proficient in Microsoft Office and experience working with CRM systems.
9. Familiarity with digital banking products and services.
10. Ability to work flexible hours, including weekends (24/7)