Total 5,241 Customer Service job vacancies

The following are the duties of this position at the full performance level (GS-13). You will have the opportunity to learn to perform all of these duties and will receive training to help you grow in this position.

• Provides administrative support of a substantive nature to facilitate program management to the Office of the Chairman.
• Discusses a wide range of sensitive and non-sensitive issues with the Chairman and diverse individuals, groups, and organizations having business dealings with the Commission.
• Develops specialized memoranda, documents, and reports for management review and provides detailed feedback and analysis on materials prepared for the Chairman and office staff.
• Responds to program inquiries and/or resolves problems and issues based upon a thorough knowledge of established policies, rules, and regulations. Collects, evaluates, and performs extensive research before referring inquiries to the Chairman.
• Recommends policies, procedures, and practices to manage the office's operating programs. Advises the Chairman on obtaining additional staff to manage projects and on human resources policies and procedures to accomplish this task.
• Administers the Chairman's budget operations and independently develops budget formulations projections.
• Manages program functions such as travel, maintaining the office calendar, and scheduling and arranging meetings and conferences. Attends meetings with the Chairman as required.
• Plans, obtains, and directs the full range of the office's program support and related services, e.g., telephones, equipment, supplies, purchasing, etc.

• Acts as an advocate for Indian patients in securing alternate resources such as Medicare, Medicaid, Department of Veterans Affairs, Bureau of Employment Compensation, Third Party Liability, Children's Special Health Services, Aid to Families with Dependent Children, Social Security Administration, Marketplace Insurance, Energy Assistance, Supplemental Nutrition Assistance Program, etc.
• Identifies persons who may be eligible for alternate resources, by utilizing screening and interviewing methods effectively.
• Works closely with all facility staff in the identification and utilization of all alternate resources available to the Indian population.
• Assists families and individuals in applying for an alternate resources; performs community outreach and education; performs follow up on all pending claims.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The Lead AMSA is responsible for the coordination of AMSA assignments and workflow found in the Care in the Community (CITC) unit. The Lead assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources. Incumbent intervenes to resolve difficult problems and diffuses potential dissatisfaction with VA services. Serves as technical advisor and liaison with contacts at all levels. Incumbent must be thoroughly versed in and be able to explain complex regulations and eligibility criteria concerning veteran entitlements and VA benefits, priorities for care, access to care and advanced clinic access. Incumbent plays a significant role in determining the perceptions veterans have concerning quality of VA services and of their individual treatment by VA health care providers. A high degree of tact, professionalism, and diplomacy must be used when dealing with veterans who may have multiple health problems and may be frustrated with the diagnostic process.

Work Schedule: Monday - Friday - 8 AM - 4:30 PM
Compressed/Flexible:Not Authorized
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Telework: Authorized
Virtual: This is not a virtual position.
Functional Statement #: 00000
Permanent Change of Station (PCS): Not Authorized

• Formulates tenant directives and instructions within the framework of the IHS housing requirements concerning assignments, termination, inspections, maintenance, cleanliness, conservation of utilities, security, safety and other housing activities.
• Conducts technical studies of family housing demands, turnover rates and physical requirements to develop recommendations for changes or improvements. Interprets and has a working knowledge of community resources relative to housing availability.
• Directly supervises 3 Maintenance Worker Helpers WG-4749-05, 1 Housekeeper WG-3566-03 and 1 Laborer WG-4749-05 Plans work to be accomplished by subordinates and prepares schedules for completion of work, assigns work to subordinates based on priorities and capabilities of employees, evaluates work performance of subordinates.

• The selectee administers and advises on Agricultural Programs. Manages and directs the administration of assigned programs and related activities throughout the State.
• Provides administrative and technical supervision to a subordinate staff of support personnel.
• Serves as the expert advisor to the State Executive Director (SED) and State Committee (STC) on all Statewide programs within the functional area.

• Supervises the planning, design and construction of engineering practices such as water management, animal waste management, erosion control, flood control, wetland creation of restoration, and other conservation practices.
• Assists the assistant state conservationist (ASTC) and the State Conservation Engineer (SCE) in determining the training needs; assists in the organization of the statewide engineering training program.
• Provides technical guidance and training to personnel in the area of all engineering practices and in the use and care of engineering equipment.
• Provides training to conservation contractors and others assisting with the planning and application of conservation practices.
• Coordinates and conducts necessary quality assurance reviews of planned, designed, and constructed engineering projects in the assigned area/state.
• Designs are checked for ease of construction, availability of materials and whether or not structures a1-e adapted to the specific site.

(1) Responsible for the accurate interpretation of numerous manufacturer drawings, specifications, operating instructions, and test procedures, to troubleshoot, calibrate, align and repair a variety of highly complex pieces of powered support equipment. This includes identifying, repairing or replacing numerous electronic (both digital and analog) components. It also includes the repair of composite materials and state of the art gas compressor turbines and electronically controlled engines. Troubleshoots, repairs, adjusts and aligns down sized powered support equipment. Uses a variety of sophisticated testers, such as analyzers, digital meters, oscilloscopes and other measuring devices to determine repair requirements. Corrects unusual maintenance problems, by interpreting a variety of technical data such as tables, charts, formulas, color codes, wiring diagrams, and schematic symbols. Does circuit analyses, considers integrated circuit relationships, and applies electronic principles in order to fault-isolate and repair the various digital devices contained in highly complex powered support equipment.

(2) Performs inspections, preventive maintenance, servicing, repair, and adjustments on complex rotary diesel engines.

(3) Must independently determine work sequences, specifications, and special procedures to be used to fault-isolate and repair unusual problems in various pieces of powered support equipment. Conducts classes to train maintenance personnel in operations, test procedures, and troubleshooting requirements of highly complex powered support equipment.

(4) Performs intermediate-level maintenance on powered support equipment and non-powered AGE. This includes working on cryogenic equipment, engine and generator changes, removing, repairing, and overhauling of accessories, and rebuilding of units. Engine rebuilding such as removal and replacement of crankshafts, pistons, and other integral parts. Replaces, checks and adjusts valves, bearings, cams, clutches, bushings, springs, armatures, pushrods, exhaust manifolds, tubing, hose and defective wiring. Diagnoses gas turbine malfunctions, using visual and auditory senses, test equipment and applicable technical publications; makes repairs, removes, disassembles and assembles components and sub-systems.

(5) Troubleshoots, repairs, overhauls, modifies and operates aerospace ground equipment such as AC and DC power generators, various types of internal combustion engines, air compressors, blowers, hydraulic test stands, cabin leakage testers, portable diesel engine driven generators, emergency lighting units, de-icers, heaters, load banks, hydrostatic testers, cryogenic carts, decontamination units, thermal bath, vacuum pumps, flow meters, lavatory service trailers, air conditioners and various pieces of non-powered AGE. Performs required TCTOs and other modifications on powered support equipment. Performs corrosion control duties such as inspection, cleaning, stripping, sanding, priming and painting of AGE. Performs inspections, calibration and repair on test and shop equipment.

(6) Performs maintenance data collection, and prepares other required forms. Maintains Technical Orders, Technical Order Files, commercial technical publications and other directives pertinent to the section. Submits Technical Order Improvement Reports, Material Deficiency Reports and suggestions when required. Ensures that all waste products are properly disposed of and the effective waste minimization processes are used.

(7) Prepares for and participates in various types of readiness evaluation such as ORI, IG and UE inspections, mobility, and command support exercises. May be required to perform such additional duties as structural fire fighting, aircraft fire/crash/rescue duty, security guard, snow removal, munitions loading and handling, heavy equipment operator, maintenance of facilities and equipment, or serve as a member of a team to cope with natural disasters or civil emergencies.(8) Participates and assists in conducting the necessary safety program for the Aerospace Ground Equipment activity.

The selectee will serve as a(n) IT Cybersecurity Specialist (INF/CDA) in the Office of the Chief Information Officer, Office of the Chief Information Officer. Typical work assignments include:

• Testing, implementing, deploying, maintaining, reviewing, and administering cybersecurity infrastructure hardware and software
• Using data collected from a variety of cybersecurity tools (e.g., IDS/IPS devices, firewalls, packet captures, and host tools) to analyze events that occur within their environments for the purposes of identifying and mitigating threats
• Using mitigation, preparedness, and response and recovery approaches, as needed, in support of incident response in order to maximize system availability and minimize system recovery time
• Using defensive measures and information collected from a variety of sources to identify, analyze, and report events that occur or might occur within the network to protect information, information systems, and networks from threats
• Designing and leveraging automation in support of streamlining completion of cybersecurity tasks across numerous technologies (firewalls, containers and servers [Windows and Linux], etc.) and functions (vulnerability management, incident response, security operations, etc.)

WHAT IS THE ( AP)- APPEALSDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions
The IRS Independent Office of Appeals has career opportunities for you!

Vacancies will be filled in the following specialty areas:

Independent Office of Appeals, Operations Support, Business System Planning (BSP) - Case Management Team

• Meets with managers and executives within the Service to define the overall goals and objectives of the project.
• Prepares action plans and schedules for various phases of project accomplishment, both short and long-range; ensures that plans are consistent with Service goals, schedules, and policies.
• Prepares recommendation for resource requirements to accomplish the project; negotiates with managers of various components of the Service to obtain needed resources and support.
• Establishes a system to review, control, and report on project status.
• Plans, coordinates, and establishes operating methods and procedures for accomplishment of project mission; as needed, directs the development and accomplishment of employee training relating to the project.

The primary purpose of this position is: To serve as an Air Reserve Technician (ART) to serve as the Maintenance Operations Superintendent providing staff support to unit maintenance activities including but not limited to contingency/war/mobility planning; budgeting; maintenance planning and scheduling, productivity data analysis, and training, maintenance operations center, maintenance supply support; manpower; support agreements; and other. Plans, organizes, coordinates, and directs full-time activities of the Maintenance Operations and advises the Maintenance Group (MXG) Senior ART concerning assigned programs.

Duties:

1. Manages, develops, and directs key programs and activities for Maintenance Operations and the Maintenance Group (MXG).
2. Directs the accomplishment of a variety of special projects/studies for the wing/group.
3. Provides technical and administrative supervision over a work force of civilian and ARTs.
4. Represents Maintenance Operations at conferences, working groups, management reviews as well as with a variety of installation and functional area organizations.
5. Plans for and supports preparations to provide aircraft maintenance and logistics personnel, equipment, supplies and expendables to sustain both wartime and peacetime operations.
6. Advises the Maintenance Group senior ART/Commander on maintenance support matters.

Major duties and responsibilities include (but are not limited to):

• Sets up and breaks down assigned station with the correct supplies and food items;
• Portions food items into standard serving sizes using the proper utensils and specified dishware
• Selects and places correct items on patient trays
• Decides what food items to serve for the most common diets
• Identifies obvious discrepancies between the prescribed diets and the food items
• designated by the menu
• Sets up dining room tables for service, place food and beverages on tables, and replenish items as necessary;
• Delivers meal trays to the patients' bedsides; reporting the patients' comments and complaints to the supervisor or dietitian;
• Provides assistance to cooks in the food preparation area, such as weigh, measure and assemble ingredients according to standardized recipes;
• Prepares fresh fruit/cold salads/dressings/sandwich fillings and cold sandwiches and simple cold desserts;
• Reads and interprets regular or modified menus, individual diet cards, tray tickets or patient selections
• Performs heavy-duty cleaning tasks throughout the food service and related areas;
• Performing other duties as assigned.

WHAT IS THE SMALL BUSINESS/SELF-EMPLOYED (SBSE)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Small Business Self Employed Campus Collection Operations - Fresno, ACS Support Team 103

The following are the duties of this position at the full working level.

• Reviews and analyzes internal documents and/or taxpayer returns, prepares coded entries to amend and complete records, refers questionable returns and documents to appropriate areas to determine corrective action.
• Processes individual or small business returns and cases that involve relationships among different accounts that span more than a single tax period. Assign Employee Identification Numbers (EIN) and temporary Social Security Numbers (SSN). Requests and interprets taxpayer information. Perfects documents and initiates research to correct missing or inaccurate account information, inquiries to third parties, and changes to taxpayer accounts to correct errors.
• Compiles and maintains functional and/or assigned area records or reports to provide status of work.
• May serve as a technical advisor, on-the-job (OJT) coach, classroom instructor, or reviewer to provide technical assistance on systemic problems and inconsistencies in the Internal Revenue Manuals (IRM).

• Performs and coordinate all the clerical and day-to-day administrative support activities required to accomplish the work of the Fire Prevention and Training Branches.
• Receives all incoming telephone calls, referring the caller as appropriate to branches of the division.
• Acts as liaison between the Director and personnel associated with the Director's program areas within and outside the activity.
• Schedule meetings, agendas, and other matters necessary to implement policies, directives, and Division Chief's instructions.
• Make travel arrangements, schedule visits, make transportation and housing reservations.
• Prepares or sees that travel orders, vouchers, and necessary security clearances are prepared and forwarded as required.
• Organizes and maintains files and reference material; observes security regulations in handling and storage of security sensitive material.
• Performs work related to the practical and technical aspects of office administration including issues related to budget, personnel administration, time keeping, data processing, project tracking, and files management.
• Serves as procurement technician responsible for performing a variety of technical and clerical procurement support activities for the area assigned.
• Must be a qualified typist; prepares a variety of material using an electronic typewriter and computer terminal to produce a material, i.e., correspondence, technical reports, briefings, tables, forms, and viewgraphs.

The position serves as the Lead Advanced Medical Support Assistant in the VA New England VISN 1 VA Medical Center. S/He uses initiative in completing recurring assignments independently and without specific instructions, but refers deviations, problems and unfamiliar situations to the supervisor for assistance. Duties include but not limited to:

• Provides educational sessions to train new employees in clerical process in an efficient and effective manner to ensure that clerical processes, functions and goals are understood and met.
• Utilizes knowledge of VA policies, regulations, guidelines and process as they relate to the scheduling of patient appointments, consults, NEAR, Electronic Wait Lists, and pre-appointment clinical requirements(i.e. labs, EKGs, x-rays) to ensure readiness for the patient visit.
• Monitors clinic's Access to care.
• Monitors ICB usage ensuring insurance is collected at time of appointments and captured appropriately by the incumbent and other scheduling staff.
• Keeps abreast of rapidly changing regulations, directives, software patches, programs, and processes involved in the delivery of the healthcare benefits package.
• Assists with the clean-up of the EARR (Encounter Action Required Report) and delinquent recall report; supports clinics regarding utilization and clinic profile management i.e. set-up of clinic grids, cancel and restore clinics.
• Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes.
• Prepares correspondence and memos as needed.
• Promotes Veteran registration for and utilization of HealtheVet (MHV).
• Stocks basic office supplies for the executive suite.
• Enters Veterans seeking emergent/urgent care, scheduling appointments accurately.
• Utilizes call lists and telephones Veterans to pre-register them before their scheduled visits. Incumbent updates all patient demographics.

• Veterans' preference does not apply for internal agency employees.
• Applicants must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.
• This position is a LIUNA Bargaining Unit position.
• This position is covered by a special rate.
• Narrative responses to the knowledge, skills and abilities (KSAs) may be required from the selectee in order to proceed with the appointment.
• This position is in the Excepted Service.

Major Duties and Responsibilities

Guest Relations and Patient Transport :

• The incumbent carries out required performance of this position as transportation program support assistant Guest Relations Program to the Office of Veteran Experience. The program is designed to provide Veterans/patients, their families and visitors with staff who can respond quickly to inquiries, identify problems, and improve the experience of those visiting the campus. The services are designed to respond to customer immediate needs including navigation, direction, and information assistance.
• As a key challenge of patients, navigating the campus will be a primary focus along with providing a positive first impression. For those who do not know how to access medical center programs and/or services, personal assistance will be provided by the staff. The incumbent serves as the initial, as well as the final point of contact for guests entering and leaving the facility and is a key influence toward patient/public perception. In this role, the incumbent performs these responsibilities using skills that will foster a culture of care at the VA facility. The incumbent is assigned to the Office of Veteran Experience and Employee Engagement.
• The incumbent performs customer service guest relations, shows understanding, friendliness, courtesy, tact, empathy, cooperation, concern, politeness respect and dignity to others; relates well to people from varied backgrounds and different situations. He/She receives, greets and direct callers over the telephone and in person with precise clear instructions. He/She provides a variety of information about the organization, its functions, and activities and is able to meet the needs of the individual and explain in general terms the information in a way that is understandable to the target audience. or to resolve confusion surrounding the inquiry. He/She provides the assistance requested to ease the experience of the customer. He/She directs Veterans, visitors, and callers to appropriate staff member and/or department based on specific request or by determining the nature of the need and initiates service recovery when needed. The incumbent takes accurate messages and ensures their delivery to support a responsive culture to the customer. He/She provides personal wayfinding assistance and often take Veterans and visitors to locations when they have difficulties with instructions provided. He/she provides excellent customer service via the telephone and face to face simultaneously. He/She ensures customers are greeted with respect and dignity.

• The incumbent must maintain a good rapport and good public relations using judgment, tact, and sensitivity with internal and external customers. Concern for the patient's total needs-physical, emotional and social-must be evident in every interaction.
• Provides basic transport of patients to and from departments. Utilizes sound judgment and critical thinking skills to prioritize actions and meet urgent/emergent patient needs in an unpredictable, rapidly changing environment of care.
• Recognizes that establishing and maintaining a therapeutic relationship with patients will promote trust. Consistently transfers, and transports patients (traveling by golf cart, wheelchair) for appointments or tests in a safe and efficient manner.

• Demonstrates knowledge of VA Policies and Procedures and assists with orientation of new personnel in appropriate areas of expertise. Maintains confidentiality and integrity of all materials containing patient's identifiable and sensitive information. Recognizes and reports safety hazards in the environment that can contribute to falls or other injuries to patients and takes appropriate action. Knowledge of National Safety Goals.
• Consistently practices good hand hygiene and other Standard Precaution principles. Practices proper sanitation by disinfecting/wiping down transport equipment with approved cleaning product prior to each patient transport Demonstrates basic knowledge of equipment safety, i.e., wheelchair, stretcher, and other lift equipment. Consistently practices proper body mechanics to prevent injury to self, other staff, and patients. Maintains positive interaction with the patient and significant others