Total 102 Customer Service job vacancies in IP8 3AA

An exciting new job opportunity has arisen for a committed Senior Support Worker to work in an excellent care home based in the Lowestoft, Suffolk area. You will be working for one of UK’s leading healthcare providers

This is an exceptional care which offers residential and dementia care in a warm and welcoming environment

**To be considered for this position you must have or be willing to work towards an NVQ Level 3 in Health & Social Care**

As a Senior Support Worker your key responsibilities include:
• Recognise and facilitate the daily needs of residents
• Conduct formal supervisions and appraisals
• Contributing to care planning and coaching support workers
• Take an active professional role in promoting the services offered when dealing with relatives, prospective residents and enquiries
• Participate in updating and writing care plans and resident documentation
• Be responsible for making and reporting realistic assessments of each resident to ensure continuity of care
• Be responsible for administrating medication to the residents in accordance with policies and procedures

The following skills and experience would be preferred and beneficial for the role:
• Proven experience of working in a care setting
• A good team player
• Good verbal and written communication skills
• Have a genuine desire to care for others

The successful Senior Support Worker will receive an excellent salary of £13.00 per hour and the annual salary is £24,336 per annum. This exciting position is a permanent full time role for 36 hours a week working through night shifts. In return for your hard work and commitment you will receive the following generous benefits:
• Pension scheme
• Comprehensive induction and paid training programme with career prospects
• Enhanced rates for bank holidays
• Recognition schemes (Employee of the Month and Company Care Awards)
• Paid breaks
• Uniform provided
• Refer a friend scheme
• Costs for an enhanced DBS
• Rewards for years of service

Reference ID: 6656
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

Talk to us - Jupiter Recruitment on WhatsApp
Our WhatsApp number is - 07856209032

Join Our Team as a Support Worker in Woodley, Reading!

Location: Woodley, Reading, RG5 (Just a 5 min drive from the Woodley Town Centre Shopping Precinct)
Pay Rate: £11.70 per hour (+ £50 per Sleep-In Shift)
Position: Full-Time (37.5 Hours Per Week)
Requirements: Full UK Manual Driver's License (essential)

Are you a friendly, outgoing individual who's passionate about making a difference? We're looking for someone with a great sense of humor, an adventurous spirit, and the enthusiasm to help people live life to the fullest! If this sounds like you, we'd love to have you on our team!

Who Will You Be Supporting?

In this active, friendly home, you'll support three fantastic gentlemen, each with their own unique interests and vibrant personalities:

- Gent 1 has Fragile X syndrome and enjoys exploring his hobbies. He's a big comic book fan and loves conventions, cinema trips, and football - he recently created a Tin Man sculpture for Halloween, and it's currently in the running for a prize!

- Gents 2 and 3 are more independent but love social activities. They're sociable, enjoy music, and regularly catch up at the Friday disco. Both attend a day center three times a week and are always up for new experiences, from bike rides to holidays and beyond.

These gentlemen are supported to maintain independence and build connections with their families, who are closely involved in their lives.

What Will You Be Doing?

As a Support Worker, you'll play a key role in enhancing the lives of these individuals, ensuring they have the opportunity to experience new activities and fulfill their goals. Responsibilities include:

- Empowering Independence: Provide active support to keep the gentlemen engaged, with some 1:1 support for the youngest resident.

- Daily Living Support: Assist with varying levels personal care, meal preparation, and medication as needed.

- Social Engagement: Whether it's helping them get to the day center, cheering them on at the Friday disco, or supporting them in exploring new hobbies, your proactive and social approach will make each day exciting and fulfilling.

- Building Relationships: You'll be a steady presence, working closely with their families and friends to keep them connected to their loved ones.

Shift Patterns:

- Day Shifts: 7am - 3:30pm

- Afternoon Shifts: 3:30pm - 10pm

- Sleep-In Shifts: 10pm - 7am (paid at hourly rate until 9:30am)

- Flexible rotas provided 4 weeks in advance to support a healthy work-life balance.

Why Choose Dimensions?

- Award-Winning Workplace: Recognized as one of the UK's best workplaces in the 'super large' category by the Great Place to Work Institute six years in a row.

- Generous Leave: 30 days annual leave pro rata with the option to buy and sell leave.

- Career Development: Access paid training and opportunities to further your career through funded accredited courses.

- Well-Being Focus: Benefit from our comprehensive well-being strategy and staff listening network.

- Values-Driven: Join a team that puts people with learning disabilities and their families at the heart of everything we do.

- Referral Bonus: Receive a £200 bonus if you refer a friend and they're successfully employed.

- Additional Perks: Enjoy the Bike to Work scheme and discounts on meals, shopping, entertainment, and gym memberships.

Other Important Information

- Immediate Reviews: Applications are reviewed upon receipt and interviews will continue until positions are filled.

- Equality Commitment: Gender is considered a genuine occupational requirement in accordance with paragraph 1 of Schedule 9 of the Equality Act 2010 where mentioned.

- DBS Disclosure: An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Dimensions.

- Inclusive Workforce: We welcome applications from everyone with the right to work in the UK and value diversity in our workforce.

- Disability Confident: We guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

- BSL Support: British Sign Language (BSL) translated videos are available for all of our recruitment communications.

Proud member of the Disability Confident employer scheme

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As a Support Worker, you will be working as part of a focused team in maintaining the personal care needs of our residents, respecting their dignity and promoting their independence at all times. You will also ensure that our care services are of a consistently high standard and help in caring for our residents, and undertake other general day-to-day activities in our home.

Reports to: Nurse/Senior Support Worker



This role could be for you if you have;

- A caring and patient nature.
- Excellent communication skills.
- The ability to work well under pressure.
- Previous experience as a carer is preferred, but not essential.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes to help you at every step.

** Event Support Administrator **

6 MONTHS CONTRACT TO START IN JAN 2025

Interviews: w/c 25th Nov 2024 & w/c 2nd Dec 2024

• Salary £27k-£30k
• Start Date: Jan 2025
• Based in Guildford, Surrey
• Hybrid Working: 2 days WFH, 3 days on office

Our client based in Guildford is seeking an experienced Event Support Administrator. This role will be offered on a 6 Month Contract to support the team with all pe-event activities for their upcoming UK Event in 2025. You will also have the opportunity to attend the 3-day live event with all expenses paid. You will support the Marketing Department & Customer Success Manager in all pre-event, operational and marketing planning preparation to maintain first class customer service.

Key duties:

• Managing and resolving exhibitor queries efficiently via email and telephone
• Ensuring deadlines are met (stand announcement forms, stand plans, exhibitor stand orders)
• Keeping the exhibitor manual up to date with important event information
• Creating visa letters for international exhibitors
• Support any remaining new exhibitor onboarding
• Data gathering & preparation for event preview and show guide
• Data collection for content programme
• Exhibitor Training & Support of the event app
• Tracking exhibitor marketing activity
• Pre-show team preparation including accommodation, parking, onsite schedule, badges, printing as required for sales & marketing
• Support Customer Success Manager with Sales Partner attendance & co-ordination

Requirements

• Excellent communication internally and externally
• Excellent relationship management with clients
• Excellent telephone manner
• Highly organised
• Good attention to detail
• Proficient in MS Office and use of CRM systems
• Team player

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

What's involved with this role:

Temporary Caseworker - Discretionary Financial Support Services

Reference no: Sunderland 2024 AGY 45

Pay Rate: £13.69 per hour PAYE

37 Monday – Friday, 08:30 - 17:15

This opening assignment is for 3 months

City: SUNDERLAND

Standard DBS disclosure & BPSS required

Carry out telephone assessment on application for support from: Household support Fund and/or Local welfare provision Crisis support.

Key Responsibilities:

Process claims for Discretionary Housing Payments (DHP) and Local Welfare Provision (LWP) applications for Crisis Support and Community Care Support
Comply with defined policies, DWP guidelines and Business Processes when making decisions on claims for DHP’s and LWP
Carry out excellent case management across a caseload of new and repeat customers including managing recall and customer support
Record data accurately on monitors for management information and to enable the completion of statistical reports and Government returns
Complete detailed and accurate case management files with relevant information and documents
Provide an excellent customer service in relation to enquiries and complaints within policies and procedures as well as offering advice and supporting information that will produce positive outcomes for customers
Work effectively with others to build excellent working relationships with Housing Associations/Landlords, Benefits service, Welfare Rights Service, First Tier Providers, Customer Service Network, Suppliers and DWP/HMRC
Work effectively within agreed processes policies and timeframes with third parties engaged in supporting LWP activity
Provide advice, guidance, knowledge and area of expertise to Casework Support Officers, Caseworkers and Managers

Qualifications:

Relevant qualifications

Knowledge:

Knowledge of, or experience:

Discretionary Housing Payments
Local Welfare provision – Crisis Support
Local Welfare provision – Community Care Support



Experience:

Experience of working with all Microsoft computer applications, especially, Teams, Word and Excel.

Skills & Abilities:

Able to use a PC to prepare documents, record information and input data.
Able to listen to assess requirements and be able to communicate effectively to share and obtain information and provide excellent customer service
Able to make decisions and reach conclusions while seeking and considering the views of others.
Able to adapt to changes in colleagues, settings and working environment and adapt behaviour to suit the situation or customer.
Able to work at a fast pace and see tasks through to completion, ensuring they are completed on time and to a high degree of accuracy.
Able to adapt to changes in colleagues, settings and working environment as well as changing working hours and working weekends.
Able to see tasks through to completion, ensuring they are completed on time or to deadlines and to a high degree of accuracy whilst also paying attention to detail.
Able to work with facts, figures and numerical data.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


***Qualification details and any other experience/skills relevant to the role to help support your application (and help us to help you!) – please give full details within your CV document.

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

Please feel free to apply to us directly via jobs@tclrec.com by quoting the job reference and exact job title.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.

ALD
1

Job Ref: Sunderland 2024 AGY 45


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

Celebrating 30 Years – Extra Care Manager at PROGRESS HOUSING GROUPJoin Our Legacy of Change and Community For three decades, Progress Housing Group has been more than a housing provider; we've been a catalyst for positive change. As we celebrate our 30th anniversary, we reflect on the countless lives we've impacted—providing safe homes and supporting independence. We're proud of our journey, standing by our communities through every season of life. Our dedicated team of 900 colleagues is the heartbeat of our service, delivering high-quality homes and related services that make a real difference to tens of thousands of people. Together, we are committed to making a positive difference every day. Why Join Progress Housing Group? Pride in Our Purpose: Be part of a team where your work is valued, purposeful, and contributes to our legacy of progress.Empowering Work Environment: Thrive in a culture that inspires you to be your best.Recognised Employer Excellence: With a Glassdoor rating of 4.2, our commitment to our employees is clear.Teamwork and Trust: Our staff survey results speak volumes about the supportive and collaborative environment we cultivate. Your Role as Extra Care Manager: In this pivotal year, as an Extra Care Manager, you will play a vital role in delivering and managing the Group’s first purpose built Extra Care scheme. As the scheme is scheduled for handover in early Summer 2025 you will have an exciting opportunity to shape the delivery of the extra care offer and key services at the scheme. Following handover, you will ensure that the scheme is managed to the highest possible standards and our Tenant’s feel supported and valued. Join us in our mission to cultivate thriving communities where every Tenant feels truly at home. This is a full time position working 36.25 per week between the hours of 08:30am to 04:30pm or 09:00am to 05:00pm Monday to Friday on a permanent contract. What You Will Bring: An experience of managing services that ensure the health, safety and wellbeing of customers.An ability to develop and manage relationships with partner organisations.Able to work with minimal supervision and be self-motivatedYou will be highly organised and able to effectively manage competing priorities.Experience of leading, developing and motivating a team. What We Offer: A competitive salary of £39,247 - £40,632 in recognition of your skill and dedication.A Full time contract with 36.25 hours to provide stability and security.A role within an established organization celebrating 30 years of community building. Be Part of Our Next Chapter: As we honour our past and look forward to the future, we invite you to bring your talents to Progress Housing Group. Apply now to join us in continuing to make a significant impact in the lives of many. Application Closing Date 13th November 2024: Interview Date 21st November 2024: Progress Housing Group is an equal opportunity employer. We are committed to diversity and inclusion, welcoming applicants from all backgrounds to join our team.

Please refer to the Job Description for full details. Successful candidates will work under the direction and supervision of professional staff, help to implement the safe care of patients in the Day Surgery unit and Theatre complex. Key duties will be to: - Assist patients with personal care and hygiene needs. - Assist in skin and pressure area care. Under the supervision of registered nurses/nursing associates, ensure patients are helped to mobilise and/or move position to promote comfort and protect skin integrity - Utilise appropriate moving and handling aids to reduce the risk of injury to the patients, others and themselves. - Ad-hoc tasks as may be required from time to time at the instruction of qualified staff but within your limitations and guidelines including collecting patients and theatre cleaning. - Communicate effectively with all members of the Main Theatre, recovery and Anaesthetics Team. - Ensure documentation is completed correctly, including Surrey Safe Care Peri-operative tracking, Integrated Care Pathway (ICP) including WHO Checklists. - Assist with the tidiness and promoting cleanliness of all patient areas, including equipment rooms and storerooms, and take appropriate care of furniture and equipment. Ensure beds and equipment are properly cleaned between patient use as per IPC guidelines

Successful candidates will work under the direction and supervision of professional staff, help to implement the safe care of patients in the Day Surgery unit and Theatre complex. Assist patients with personal care and hygiene needs. Assist in skin and pressure area care. Under the supervision of registered nurses/nursing associates, ensure patients are helped to mobilise and/or move position to promote comfort and protect skin integrity Utilise appropriate moving and handling aids to reduce the risk of injury to the patients, others and themselves. Ad-hoc tasks as may be required from time to time at the instruction of qualified staff but within your limitations and guidelines including collecting patients and theatre cleaning. Communicate effectively with all members of the Main Theatre, recovery and Anaesthetics Team. Ensure documentation is completed correctly, including Surrey Safe Care Peri-operative tracking, Integrated Care Pathway (ICP) including WHO Checklists. Assist with the tidiness and promoting cleanliness of all patient areas, including equipment rooms and storerooms, and take appropriate care of furniture and equipment. Ensure beds and equipment are properly cleaned between patient use as per IPC guidelines

** Event Support Administrator **

6 MONTHS CONTRACT TO START IN JAN 2025

Interviews: w/c 25th Nov 2024 & w/c 2nd Dec 2024

• Salary £27k-£30k
• Start Date: Jan 2025
• Based in Guildford, Surrey
• Hybrid Working: 2 days WFH, 3 days on office

Our client based in Guildford is seeking an experienced Event Support Administrator. This role will be offered on a 6 Month Contract to support the team with all pe-event activities for their upcoming UK Event in 2025. You will also have the opportunity to attend the 3-day live event with all expenses paid. You will support the Marketing Department & Customer Success Manager in all pre-event, operational and marketing planning preparation to maintain first class customer service.

Key duties:

• Managing and resolving exhibitor queries efficiently via email and telephone
• Ensuring deadlines are met (stand announcement forms, stand plans, exhibitor stand orders)
• Keeping the exhibitor manual up to date with important event information
• Creating visa letters for international exhibitors
• Support any remaining new exhibitor onboarding
• Data gathering & preparation for event preview and show guide
• Data collection for content programme
• Exhibitor Training & Support of the event app
• Tracking exhibitor marketing activity
• Pre-show team preparation including accommodation, parking, onsite schedule, badges, printing as required for sales & marketing
• Support Customer Success Manager with Sales Partner attendance & co-ordination

Requirements

• Excellent communication internally and externally
• Excellent relationship management with clients
• Excellent telephone manner
• Highly organised
• Good attention to detail
• Proficient in MS Office and use of CRM systems
• Team player

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Customer Support / Admin Support Roles

Multiple roles from Entry level to Experienced

Immediate Start

£25k-£35k dep on exp

Based local to Guildford, Surrey

We are currently recruiting for a number of Customer Service and Admin support roles in and around the Guildford area.

Would suit either recent Graduates or someone with some office based experience in administration/customer services.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

An excellent job opportunity has arisen for a motivated Support Worker to work in an amazing nursing home based in the Ipswich area. You will be working for one of UK’s leading health care providers

This nursing home specialises in general & dementia nursing, residential and respite care for the elderly. The home is currently rated as ‘Good' by CQC

**To be considered for this position you must have an NVQ Level 2 in Health & Social Care or equivalent**

As a Support Worker your key duties include:
• Be an essential part of the team, promoting the well-being and providing the highest quality of care to residents
• Assist with daily tasks, inclusive of all personal care assistance from supporting with personal hygiene, through to days out and companionship
• Encourage independence, well-being and supporting vulnerable individuals with their daily routines and activities
• Ensure accurate record keeping at all times

The following skills and experience would be preferred and beneficial for the role:
• Have a genuine desire to care for others,
• A good team player
• Good verbal and written communication skills

The successful Support Worker will receive an excellent salary of £12.00 per hour and the annual salary is £22,464 per annum. This exciting position is a permanent full time role for 36 hours a week working on days. In return for your hard work and commitment you will receive the following generous benefits:
• Accommodation available on site (low monthly rates)
• Pension scheme
• Comprehensive induction and paid training programme with career prospects
• Enhanced rates for bank holidays
• Recognition schemes (Employee of the Month and company’s Care Awards)
• Paid breaks
• Uniform provided
• Refer a friend scheme
• Costs for an enhanced DBS
• Rewards for years of service

Reference ID: 4114
To apply for this fantastic job role, please call on 01216380567 or send your CV to contact@jupiterrecruitment.co.uk

Talk to us - Jupiter Recruitment on WhatsApp
Our WhatsApp number is - 07856209032

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As a Support Worker, you will be working as part of a focused team in maintaining the personal care needs of our residents, respecting their dignity and promoting their independence at all times. You will also ensure that our care services are of a consistently high standard and help in caring for our residents, and undertake other general day-to-day activities in our home.

Reports to: Nurse/Senior Support Worker



This role could be for you if you have;

- A caring and patient nature.
- Excellent communication skills.
- The ability to work well under pressure.
- Previous experience as a carer is preferred, but not essential.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes to help you at every step.

Are you passionate about making a difference in the lives of children and young people?

Join Newcross Healthcare as a Residential Support Worker in Kington and be part of a supportive team that provides life-changing care and support to young people.

What we offer:

• £13.00 to £15.60 per hour
• This is a temporary to permanent position, once you have booked 487.5 hours of work through Newcross, you will be transferred across to the client as a permanent employee
• Work in a highly rewarding environment with young people, helping them re-enter education and develop important life skills

Your day-to-day responsibilities:

You will be providing support to children and young people in full-time residential care with learning disabilities and complex needs.

• Maintain accurate records and contribute to team meetings for staff development and communication
• Provide care and support to young people, helping them engage in education and social activities
• Assist with day-to-day tasks such as cooking, cleaning, and organising social activities

What we’re looking for:

• Either an NVQ Level 2 or 3 Diploma for the Children and Young People's Workforce or substantial prior experiene of supporting children and young people in residential care
• A minimum 12 months of experience in a residential setting working with children and young people

Why Newcross Healthcare?

You’ll be joining a team that is committed to providing the highest quality of care. Whether it’s helping a young person achieve their personal potential or growing our reputation for outstanding care, your work will have a meaningful impact.

Apply now and help shape the future of young people with Newcross Healthcare!

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As a Senior Support Worker, you will be working as part of the care team, recognise and facilitate the daily needs of residents, conduct formal supervisions and appraisals, as well as, contributing to care planning and coaching support workers. With an emphasis on high quality, the purpose of the role is to maintain the personal care needs of residents, respecting the dignity of the individual and promoting independence.

Reports to: Home Manager/Deputy Manager/Nurse



This role could be for you if have,

- Previous experience in a senior care role.
- Strong communication and leadership skills.
- Good organisational skills and ability to prioritise workload.
- Ability to work effectively as part of a team.
- Empathetic and caring nature.



Qualifications

- You will have, or be working towards, NVQ3 in Health & Social Care.



What will you get from the role?

You’ll have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You’ll have plenty of opportunities to learn and develop your skills, and we have the procedures and processes to help you at every step.

Job Description

We are seeking an organised and proactive Personal Assistant to join our friendly team. Your role will be to support the Director of SWRAC and SLT (Senior Leadership Team) providing efficient and effective administration support, enabling the Director & SLT to undertake their roles with maximum effectiveness. The ability to work in a team, excellent communication skills, along with the ability to manage multiple tasks efficiently are key in this new exciting position.

Key Responsibilities:
• Administrative Support:
o Provide administrative support to the Director, including managing their schedule, travel arrangements, and correspondence.
o Act as the first point of contact for the Director, handling inquiries, requests, and external communication on their behalf.
o Prepare and edit presentations, reports, and meeting materials as needed.
o Draft and manage emails, letters, and other forms of communication on behalf of the Director.
o Manage the Directors calendar, scheduling meetings, appointments, and coordinating with internal teams and external stakeholders.
o Organise and coordinate internal and external meetings, including board meetings, and SMT meetings taking detailed meeting minutes, recording actions and following up.
o Distribute above minutes inviting comments and updating and send out for all to agree and sign.
o Arrange and booking external meeting venues including catering
o Organise staff training - booking trainers/catering etc.
o Plan board meeting dates and sending out to all.
o Attending HR meetings, taking minutes and recording outcomes
o General assistance to Director, Central Services Manager and the Delivery and QA Head
o Being part of the interview panel - interviewing potential new candidates - after completion of safer recruitment training.
• Project Management:
o Assist in the management of special projects and initiatives, ensuring deadlines and deliverables are met.
o Conduct research and compile reports on various topics as required.
• Confidentiality and Discretion:
o Handle sensitive information with the utmost confidentiality.
o Maintain a high level of professionalism in all interactions.
• Office Management:
o Liaise with internal departments and external partners to ensure smooth day-to-day operations.
o Manage expenses, including processing invoices and managing budgets.
o Manage office supplies, liaise with IT support and service providers to address office needs or maintenance issues.
o Ensure timely and accurate communication between the Director and various internal and external stakeholders.
o Contribute to the positive promotion and marketing of SWRAC in the local and wider community.


Skills and Qualifications:
• Proven experience as a Personal Assistant or Executive Assistant, preferably supporting executives or senior management.
• Excellent interpersonal and communications skills including the ability to relate well to people on all levels with sensitivity, tact and diplomacy.
• Strong organisational skills with the ability to multitask and prioritize work effectively.
• High level of discretion and confidentiality.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.
• Ability to work independently with minimal supervision and as part of a team.
• Strong problem-solving skills and attention to detail.
• Ability to remain calm under pressure and meet tight deadlines.
• Previous experience working in Education or related fields is preferred but not essential.
• Commitment to safeguarding and promoting the welfare of children and vulnerable adults.

Reporting to Central Services Manager

Working with:
Advisory Board
Director
Central Services Manger
Delivery and QA Head
SMT
HR

Based at Merley House, but travel to other centres – Dorchester, Boscombe and Winton will be required plus fairly occasional trips to our 2 Liverpool centres.