Total 2,212 Customer Service job vacancies in Caulfield South

Important Note: Successful candidate will be base at Bangsar South office at the moment. Please take note that we are expecting to relocate our office to Cheras Maluri area tentatively by January 2025.

Main Purpose of Job 

• The main purpose of a Unit Head is to lead and supervise Contact Centre Inbound Section.
• To lead the staff and operation into achieving a higher standard in accordance to the company vision, mission and direction.
• To build good reputation between the Unit and the external customer and to others internal department.

Principle responsibilities & duties 

• Directly report to Section Head of CCD on overall operation of Contact Centre.
• Review operation performance & provide new action/planning on a monthly & yearly basis.
• Ensure the operation is in compliance with internal policy and guidelines as well as BNM requirements.
• Ensure staff meet individual KRA and contribute to the department’s overall KRA.
• Manage, review and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of the Section.
• Develop and execute training module for credit assessment and look into staff training and development.
• Recruit, train & supervise subordinate in multitasking operation & flexible working hours/days.
• Report on operation performance.
• Identify operation constraint & possible action plan.
• Career development for staff.
• Feedback/Complaint management.

Job Requirements:

• Well verse in English & Bahasa Melayu.
• Diploma or Bachelors Degree in any related discipline.
• Minimum 5 years direct experience in Contact Centre operation with at least 3 years’ experience in Management level exposure.
• Preferable candidate from Financial Industry. 
• Good time management.
• Leadership characteristics and excellent interpersonal skills.
• Strong analytical skill and able to work under pressure.
• Manage to work with team environment.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

Responsibilities:

As a Functional & Support Consultant, you will be actively involved in:

• The complete development cycle for clients or projects: which involves solutioning, implementing, testing and development testing.
• Solution implementation for SAP or OpenText projects.
• The ability to analyse customer requirements and understand the solution, ensuring the overall consistency of the software to match the customer’s need should be your primary objectives.
• Share team commitments and the opportunity to contribute in solution design, development, testing or implementation phases.
• Perform software delivery tasks such as solution design, development, testing, and implementation)
• Solution presentation, user training and able to support post go live support.

Job Requirements:

• Candidate must possess at least Bachelor’s Degree in Computer Science/ Information Technology or Professional Qualification of any field
• 1 year Working experience in the IT or IT Project Delivery, IT Operation Support, or any relevant background.
• Hands on experience in user requirement specification and solution design document, SAP, ABAP, OpenText, JAVA or JavaScript will be added advantage
• Team-oriented: You are proud of team achievements and ready to support and in term, your team always have your back.
• Fluent in written and spoken English and Malay
• Outstanding inter-personal communication skill are essential

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance

職責：

作為功能和支援顧問，您將積極參與：

• 客戶或專案的完整開發週期：包括解決方案、實作、測試和開發測試。
• SAP 或 OpenText 專案的解決方案實施。
• 分析客戶需求和理解解決方案的能力，確保軟體的整體一致性以滿足客戶的需求應該是您的主要目標。
• 分享團隊承諾以及在解決方案設計、開發、測試或實施階段做出貢獻的機會。
• 執行軟體交付任務，例如解決方案設計、開發、測試和實施）
• 解決方案演示、使用者培訓並能夠提供上線後支援。

職位要求：

• 候選人必須至少擁有電腦科學/資訊技術學士學位或任何領域的專業資格
• 1 年 IT 或 IT 專案交付、IT 營運支援或任何相關背景的工作經驗。
• 具備使用者需求規格和解決方案設計文件、SAP、ABAP、OpenText、JAVA 或 JavaScript 的實務經驗將更具優勢
• 以團隊為導向：您為團隊的成就感到自豪，並準備好提供支持，在任期內，您的團隊始終是您的後盾。
• 英語和馬來語書面和口語流利
• 出色的人際溝通技巧至關重要

津貼和福利

• 津貼（旅費、交通費等）
• 醫療保險

Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Total Compensation | Pay (ihs.gov)

• Collaborate with providers, nurse, social services, ensuring health care maintenance is current on empaneled patients, conducts assessment, screening and interviews, patients clinical, psychosocial and functional status.
• Coordinates visits with assigned providers, conducting pre visit planning, proactively identifies and coordinates pt. care, interacts with the patient/family/caregiver and provider to discuss pt. care, participates in clinical initiatives to improve pt. health.
• Participate in department orientation, quality improvement programs, provides direct nursing care.
• Processing notifications and writing referrals as needed, documents efficiently and in timely manner, ensuring that there are no deficiencies.

• Ensures Family Child Care Program policies and procedures are in place and followed; recruits new providers to support the mission of the program.
• Performs a variety of duties in support of the Family Child Care Program to include background checks, management of resources, establishment and maintenance of a resource-lending program, accomplishment of required reports, creation and maintenance of necessary documentation and files, and carrying out of public relations tasks.
• Provides training to Family Child Care providers on business practices, supervision and accountability, child abuse, identifying, prevention, and reporting fire, safety, and health regulations, child nutrition etc.
• Performs a wide variety of administrative duties related to Family Child Care, Expanded Child Care, Missile Care, Home Community Care, Deployment Care, Subsidy, Extended Duty Care, 24/7 Child Care, Air Force Aid Society Child Care for PCS/Volunteers, Respite Care, etc.

Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Total Compensation | Pay (ihs.gov)

• Collaborate with providers, nurse, social services, ensuring health care maintenance is current on empaneled patients, conducts assessment, screening and interviews, patients clinical, psychosocial and functional status.
• Coordinates visits with assigned providers, conducting pre visit planning, proactively identifies and coordinates pt. care, interacts with the patient/family/caregiver and provider to discuss pt. care, participates in clinical initiatives to improve pt. health.
• Participate in department orientation, quality improvement programs, provides direct nursing care.
• Processing notifications and writing referrals as needed, documents efficiently and in timely manner, ensuring that there are no deficiencies.

• Responsible for overall management and direction of the Directorate, Morale Welfare and Recreation (DMWR) Support Division at a large garrison.
• Directs, develops, and administers plans and procedures; and implements regulations to ensure functions are carried out in accordance with governing laws, policies, regulations, and professional standards of service.
• Directs and develops finance and accounting operations through various services to include receipt of, distribution of, and accounting for NAF.
• Reviews and evaluates progress of program plans to determine whether overall objectives are being accomplished economically with reference to budget and manpower.
• Establishes and maintains internal control and audit procedures to ensure that personnel and funds are used in accordance with governing regulations.
• Serves as the garrison focal point for DMWR Support Management policies and practices.

Major duties include, but are not limited to the following:

• Able to anticipate and implement preventive patient care measures. This PACT is responsible for direct patient care on the PACT teams and facilitating the appropriate plan of care.
• Expected to manage patient care in an astute manner, which promotes positive patient outcomes including the areas of
• triage, telephone triage, and scheduled and unscheduled patients.
• Possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to their age-specific needs, providing care as considered necessary.
• Provides guidance to all caregivers and collaborates with the PACT Teamlet regarding the plan of care and educational requirements as indicated to
• support patient needs.
• Reports status of service needs and contributes to problem resolution and modification of processes as necessary.
• Other duties as assigned.

This position is located at an Air National Guard (ANG) Group Commander's Support Staff (CSS) unit. This is an Air National Guard (ANG) Dual Status Technician position requiring military membership, compatible military skill assignment, and classification. The primary purpose of the position is an Air Guard Technician enlisted position in the Group Commander's Support Staff (CSS). As such, the incumbent will administer and direct the Group Commander's Support Staff functions to ensure smooth day-to-day operations. Additionally, trains personnel in the accomplishment of tasks set forth herein.

Plans, organizes, and oversees the full complement of activities within the Group Commander's Support Staff (CSS). Manages personnel, unit training and administrative programs management as well as continuous improvement initiatives within the CSS. Oversees Group programs to facilitate the Group and squadron commander's vision. Keeps abreast of and briefs the Group and squadron senior ART(s)/Commander(s) regarding assigned program status; actual or potential problems and changes which could possibly affect the operation of the group and subordinate units. Recommends redirection of assets if necessary to achieve improved overall mission effectiveness. Responsible for the development of internal policies and procedures governing administration of CSS programs to include officer/enlisted promotions and demotions to include the reserve service commitments, inbound assignments/in processing, officer/enlisted performance reports, awards and decorations, reassignments (voluntary/involuntary), separations (voluntary/involuntary/officer resignations), retirements to include high year of tenure/mandatory separation date extensions, conditional releases, and inter- and intra-service transfers assignments for officer and enlisted personnel, Defense Travel System (DTS), Unit Drug Demand Reductions Program, Fit to Fight Program, Unit Security Program, Unit Self Inspection Program, Unit Health Program, and Publications, and Forms Program utilizing AFRIMS and all By-Law Programs. Manages administrative discharge and separation actions. Manages and provides guidance and technical expertise of various special programs to include Line of Duty, civilian appraisals and civilian timecards. Responsible for coordination with their respective Force Support Squadron on all matters related to Commander Support Staff (CSS) manning, training, and related issues. Provides advisory support services as they pertain to assigned programs or activities. Structures assignments to create effective and economical positions. Coordinates with other organization managers and customers as appropriate. Reviews organization mission, functions, and manning. Identifies requirements and initiates requests for additional resources including personnel, overtime, equipment, supplies, and space to ensure success in meeting goals and objectives. Provides advice to supervisor on significant issues and problems related to work accomplishment. Establishes metrics and analysis systems to ensure actions are timely and reviewed at critical points. Performs self-inspection and presents detailed and comprehensive report with any corrective action taken to supervisor. Follows-up to ensure complete and quality resolution of discrepancies. Thoroughly reviews operational programs practices and procedures for compliance with DoD, AF, AFRC and other agency regulations, directives and in order to make recommendations to improve internal programs and operations to supervisor.

Performs other duties as assigned.