Total 420 Customer Service job vacancies in Barrow-in-Furness, LA14 4LF

As a Contract Specialist, you will:

• Receive procurement requests and determine type of requirement.
• Conduct research to determine the nature and adequacy of Government specifications, market conditions, ability of industry to modify existing goods or services, and delivery requirements.
• Prepare requests for quotations, requests for proposals or invitation for bids after completing all Treasury and Government required and necessary acquisition planning documentation and research.
• Evaluate bids, offers, or quotes to determine responsiveness and compliance with regulations, adequacy in meeting the Government's needs

Starting at $72,553 Per Year (GS 11)

• The duties may include, but are not limited to:
• Involved with the planning and development of purchase and financial assistance programs and procedures for carrying out the purchasing of commodity products.
• Determines both financial and technical responsibility of potential new vendors, and assists those vendors through the process to become an approved vendor.
• Reviews and analyzes relevant production and price data, and makes recommendations concerning the need for surplus removal purchase programs.
• Responsible for preparing accurate announcements, invitations to bid, requests for information, requests for proposals, and related contractual documents.
• Performs detailed analysis of bids received using processes and procedures designed to ensure the most advantageous awards for USDA nutrition assistance programs.
• Reviews, analyzes, and makes recommendations concerning various factors affecting ongoing purchase and other financial assistance operations.
• Ensures that the provisions of Sections 8 and 15 of the Small Business Act, as amended by PL 95-507 and the provisions of Executive Order 12138 are implemented in the procurement activities.
• Seeks and develops a sound relationship with contractors, industry organizations, and other interested parties.
• Examines Instrument and Notices of Assignment, invoices, claims, and other requests for payment for commodities provided to the Government.

Starting at $86,962 Per Year (GS 12)

**This position is being announced concurrently under Delegated Examining Plan (DE) procedures. Please review vacancy announcement number IHS-25-PX-12596444-DE; for eligibility requirements. NOTE: Applicants must apply separately for each announcement in order to be considered.**

• Primary duties are providing oversight and subject matter expertise for healthcare information systems, which can include consultation with facilities throughout the area on supported systems. The oversight includes implementation, maintenance, training and technical support of supported healthcare information systems used in the hospital, ambulatory care and public health settings.
• Support functions and coordinate activities to support other supported systems that integrate with the electronic medical record system to include the master patient index, health information exchange, and personal health record.
• Lead clinical decision support coordination; configuration, implementation, change management and support adherence to all applicable policies, procedures, and standards.
• Deliver and oversee technical support for internal and external customers, providers, community organizations, and other stakeholders.
• Monitors and supports efforts of informatics workflows and processes.
• Plan, develop or acquire, implement, maintain, and evaluate health information systems that are integrated with existing information technology systems across the continuum of care, including clinical, consumer, and public health domains, while addressing security,privacy, and safety considerations.
• Build support and create alignment for informatics best practices; lead health informatics initiatives and innovation through collaboration and stakeholder engagement across organizations and systems.

Starting at $88,520 Per Year (GS 13)

**This position is being announced concurrently under Excepted Service Examining Plan/Merit Promotion Plan (ESEP/MPP) procedures. Please review vacancy announcement number IHS-25-PX-12596448-ESEP/MP; for eligibility requirements. NOTE: Applicants must apply separately for each announcement in order to be considered.**

• Primary duties are providing oversight and subject matter expertise for healthcare information systems, which can include consultation with facilities throughout the area on supported systems. The oversight includes implementation, maintenance, training and technical support of supported healthcare information systems used in the hospital, ambulatory care and public health settings.
• Support functions and coordinate activities to support other supported systems that integrate with the electronic medical record system to include the master patient index, health information exchange, and personal health record.
• Lead clinical decision support coordination; configuration, implementation, change management and support adherence to all applicable policies, procedures, and standards.
• Deliver and oversee technical support for internal and external customers, providers, community organizations, and other stakeholders.
• Monitors and supports efforts of informatics workflows and processes.
• Plan, develop or acquire, implement, maintain, and evaluate health information systems that are integrated with existing information technology systems across the continuum of care, including clinical, consumer, and public health domains, while addressing security, privacy, and safety considerations.
• Build support and create alignment for informatics best practices; lead health informatics initiatives and innovation through collaboration and stakeholder engagement across organizations and systems.

Starting at $88,520 Per Year (GS 13)

• Senior project manager with responsibility for overall project management of prospectus level or equally complex or precedent setting projects. Leads the development of the most major, politically sensitive and complex project plans including methodology, resource requirements, timelines, priorities and budget impact. Directs and performs budget planning. Establishes evaluation criteria and measurements to assess projects. Prepares timelines for project completion, implementing a system for review, control, and reporting on project status.
• Ensures that projects delivered meet agreed to customer requirements. Manages all aspects of the of the project's finances. Ensures the latest trends and state of the art technologies in facility design, construction, alterations, space management, contracting, negotiations, and knowledge management are applied. Independently develops innovative solutions to address unanticipated project complications.
• Ensures the completion of project documents and makes certain they are uploaded into all necessary systems of record in order to track established performance metrics and historical trends. Conducts and documents lessons learned analysis.
• Negotiates and coordinates project plans, budget objectives and schedules with customer agencies to establish and/or manage customer expectations. Informs customer officials of project status and any requirements for additional agency initiated action.
• Works with stakeholders and key leadership in various Federal agencies, State and local governments, non-profits, community organizations, special interest groups, and environmentalists. Maintains and/or oversees continuous contact with Federal, State and local officials, and the media (in coordination with Public Affairs) with regard to project issues and status. Briefs key leadership on costs, impact, feasibility, alternatives, issues, recommendations and status of project development and implementation.
• Leads and facilitates the efforts and expertise of a wide range of disciplines. Serves as a mentor for team members and others.
• Directs the acquisition and management of large numbers and types of contracts supporting all aspects of leasing and/or Federal construction projects. Monitors progress and evaluates performance against contract requirements.
• Prepares or assists the Contracting Officer and/or the COR in the preparation of statements of work, determinations, findings and solicitation documents.
• Negotiates the business transaction with customer agencies, including utilization rates and financial obligations; develops complex, accurate requests for funding and tracks financial obligations and expenses throughout the planning, execution and close-out of projects.

Starting at $103,409 Per Year (GS 13)

The initial application review cut-off for this job announcement is 100 applications. The first 100 applications received will be considered first. Applications received after the initial cut-off number (100 applications) may not receive consideration unless otherwise requested by management. If management requests additional certificates, applicants will continue to be reviewed in groups of 100 in the order they applied.

Duties include, but are not limited to:

Receives telephone calls from veterans, their family members and/or legal representatives concerning general information, directory assistance and complaint resolution. The services provided involve a broad range of topics that directly impact all three administrations with Veterans Affairs. The representative must ask clarifying and probing questions to capture the root cause of the customer's needs and ensure that the primary issue of the customer is identified as well as determine any other concerns or issues that may or may not be related.

Controls the conversation, in a courteous, empathetic, tactful, and respectful manner, to ensure that the caller's inquiry is resolved timely. Prepares well-defined and detailed case notes to effectively communicate the customer's needs and to increase the efficiency of a suitable resolution.

• Determines the appropriate VA services to meet the specific needs of customers.
• Establishes and maintains effective communication and working relationships across the full spectrum of Veterans Affairs.
• Interprets case resolution and feedback from various VA agencies for the customer.
• Triages cases that need immediate attention and alerts key stakeholders as needed.
• Maintains professionalism and controls the call while working under pressure when handling abusive, life-threatening or otherwise difficult calls.
• Asks appropriate and probing questions to identify complex or vague requests for VA services.
• Accurately records details of calls and other service requests in a limited time frame.
• Utilizes a multi-screen computer system including a Customer Relationship Management (CRM) application, phone system, headset, facsimile machine and other office equipment.
• Identifies calls which must be referred to Veterans Crisis Line, Homeless Center, Department of Homeland Security Emergency Operations Center, White House Secret Service or to any higher-level VA staff.
• Respect the right of privacy and maintain confidentiality of callers.
• Simultaneously perform numerous customer service related duties while remaining focused on the needs of the customer.
• Demonstrates strong interpersonal skills by effectively listening, empathizing and speaking with the customer to cultivate a rapport and trustworthy relationship.
• Determines most appropriate action or identifies alternative in resolving issue(s) interpretation and analysis of information contained within the knowledge management platform and several other resources.
• Utilizes resources through VA websites, Knowledge articles and wide variety of other applicable resources as needed
• Communicates with internal and external key contributors through Microsoft Outlook, Skype messaging system, Chatter groups located in the Customer Relationship Management system.
• Appropriately uses the Workforce Management System to listen to call recordings and enter exceptions to provide details of work-related activities.
• Responds to unusual questions or when reasonable attempts to satisfy an irate caller have been unsuccessful with limited or no assistance.

Work Schedule: Full-time (day shift), 8 hour tours varying between 7:00 a.m. - 7:00 p.m. EST ; Weekends and Holidays included.
Compressed/Flexible: Not Available
Telework: Not Applicable, this is a remote position.
Remote: This is a remote position
Position Description/PD#: 19445A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

Starting at $44,117 Per Year (GS 6)

Do you have the commitment and positive values to make a difference to the lives of people living in our Vale House supported living service in Barrow in Furness?

Our Supported Living Service in Barrow provides person-centred support to four adults who have learning disabilities, some of whom are on the autistic spectrum and have complex needs.

We are looking for calm, resourceful and energetic individuals who are well motivated, hardworking and keen to join our friendly team. You will provide person-centred care and support to tenants to take part in all aspects of everyday life and to enjoy a wide range of activities. You will have skills in positive communication and engagement and will be able to demonstrate unconditional positive regard for the young people we support. You will have the maturity to be able to work within a positive behaviour support framework, to accept responsibility and to grow in confidence as a skilled practitioner. You must be able to follow agreed guidelines and to work positively within a consistent, mutually supportive team ethos.

You will have the opportunity to undertake the responsible role of being a Key Worker/Co-worker. This will enable you to plan alongside members of the person’s circle of support to enable individuals to be happy, healthy and to be successful in achieving their wishes and aspirations. Our Person centred planning meetings and processes are co-produced with the people we support and their families to promote a unified approach. Together we set meaningful and aspirational goals which Key Workers have a particular responsibility to work towards. This will provide you with a great experience to enable you to develop skills which can underpin a successful career in adult social care.

You must be willing to actively embrace all aspects of the role including support with personal care and domestic tasks as well as community activities such as walking, swimming and going to the gym. The ability to support people who can express their needs though challenging behaviour at times is essential. Prior experience in this field of work is beneficial, although not a substitute for an engaging, creative and person centred approach. We will value the personal skills and interests you bring to the role and to the lives of service users, such as sports, walking and outdoor pursuits, creative arts, music and cooking; to name but a few!

This role offers unique and challenging opportunities bringing great job satisfaction to those who are looking to make a positive difference to the lives of others. We provide relevant training including accredited health and social care diplomas through our own training academy. You will be required to work in a flexible manner on a rota which includes evenings, weekends and sleep-ins. In addition to opportunities for personal and career development we offer good conditions of service and a supportive, hands-on management culture.

This is a role which can be enjoyed by people who are committed to making a positive difference, including experienced care workers, graduates and people looking for a stimulating career path into social care. You can chose to be paid on a weekly or monthly basis.

Being a car driver and car owner (or access to a vehicle) is preferred, but not essential for this role.



Vacancy Reference Number: 71865

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.




Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS.




We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.




We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme.

The major duties of the Administrative Officer position include, but are not limited to, the following:

• Supervise a team to ensure administrative services of the business office is successful.
• Responsible for keeping the organization's revenues and spending in balance.
• Oversee the successful formulation, implementation, tracking and close-out of all interagency agreements, contracts, and task agreements.
• Participate on the management team and ensures all administrative services to managers and program staff are implemented.
• Facilitate studies to explore solutions to operations challenges. Develop and manage standard operating procedures and ensure compliance.

Starting at $103,409 Per Year (GS 13)

• Develop and apply statistical theories, methods, and techniques to analyze and interpret data, providing insights and recommendations to support data-driven decision and policy making processes within the organization.
• Design and implement data collection and processing methods, ensuring data quality, accuracy, and relevance to research objectives.
• Design, implement and maintain data pipelines to transform raw data into a common data model, annotate data and metadata with controlled vocabulary terms (indexing), and convert data to graph format.
• Contribute to the development of new methodologies and approaches in the field of semantic technology by sharing knowledge and expertise with colleagues.
• Adhere to ethical guidelines and maintain data confidentiality, ensuring the responsible conduct of research and compliance with applicable laws, regulations, and policies.

Starting at $72,553 Per Year (GS 11-12)

• Conduct complex analytical studies that are of special interest to specific functional activities or programs, and participate in unusual, controversial and sometimes highly sensitive aspects of the program/system.
• Serves as the focal point and facilitates requirements gathering sessions, including requirements envisioning; and assists the product owner in managing requirement dependencies with other product teams.
• Prepares and/or conducts briefings for higher level management to explain the specific analysis of subject matter, as well as to provide recommendations or action plans and provide guidance and/or direction for implementation.

Starting at $103,409 Per Year (GS 13)

• Serves as the FAS authority on contract matters related to highly specialized procurements of significant importance to the agency. Oversees and leads pre-award, award and post award functions.
• Serves as contracting officer with authority to award and sign advertised and/or negotiated contracts within the dollar amounts assigned by the Director or prescribed under delegated authorities from the FAS Commissioner. Performs the full gamut of acquisition functions (e.g., conduct market research, sign acquisition plans and reviews, review offers, award contracts, administer contracts, terminate contracts) as necessary.
• Operates as a senior acquisition expert in analyzing and evaluating procurement policies and practices. Initiates, develops and recommends new/revised procurement procedures and guidelines impacting a large number of acquisition professionals. Works with the Division Director to monitor and evaluate the Branch's procurement programs. Recommends modifications or alternate methods to accomplish program objectives.
• Directs the work of the associates as a first level supervisor. Manages the branch contracting workload and the assignment and distribution of work and resources. Ensures proper allocation of resources and workload to accomplish FAS program objectives.

Starting at $122,198 Per Year (GS 14)

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf


Duties:

• Supervise and evaluate a team of patient support staff.
• Resolve complex issues to ensure patient needs are met.
• Recommend improvements by evaluating new products, systems, and equipment.
• Identify training needs and provide staff development.
• Make final hiring and performance-related decisions, including disciplinary actions.
• Collaborate with various departments to meet Veterans' care needs.
• Manage data tracking and reporting for senior management.
• Route clinical questions and escalate cases as necessary.
• Schedule appointments efficiently using multiple systems.
• Provide information on VA programs and services.
• Deliver high-quality customer service, resolving complaints effectively.
• Maintain confidentiality and ensure secure handling of sensitive information.
• Adapt communication to meet the needs of diverse Veteran populations.
• Follow environmental policies and ensure compliance with applicable regulations.

Work Schedule: Monday - Friday, 8:00am - 4:30pm, or 7:30 - 4:00pm
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Remote: This is a remote position.
Virtual: This is not a virtual position.
Functional Statement #: 000000
Permanent Change of Station (PCS): Not Authorized

Starting at $54,472 Per Year (GS 7)

• Creates marketing materials including graphical and visual results for easier consumption of complex business operational and research data.
• Develops, coordinates, and facilitates communication strategies for marketing initiatives to increase customer and contractor awareness of the PSHC  programs.
• Crafts messages to communicate complex information into understandable language, uses graphic design software to design and execute computer generated visual materials such as visual aids, illustrations, summaries, graphs, charts, informatics, change management projects, and produces other required artifacts to include analytic storytelling, 1-pagers, and presentations.
• Provides technical expertise and advice on communication within the scope of how information is perceived, exchanged, visualized, and consumed.
• Develops, implements, and measures the effectiveness of PSHC marketing and visual communications efforts and integration into the organization’s evolving business and stakeholder needs.

Starting at $103,409 Per Year (GS 13)

Duties include, but are not limited to:

• Provide specialized and expert administrative patient support while working collaboratively in an inter-professional coordinated care delivery model.
• Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
• Work collaboratively with VISN programs, services, and inter-professional coordinated care team members to provide access to care and meet the need of Veterans via various available contact modalities to include but not limited to telephone calls, secure messaging, chat, text messaging and video.
• The AMSA is responsible for answering telephones, secure messaging and chat messages, relaying messages to appropriate staff inside or outside of the VISN CCC, scheduling appointments, interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
• Maintain effective and efficient communication with the patient, inter-professional care delivery teams and VA medical centers.
• Scheduling, canceling, re-scheduling patient appointments; entering no-show information; monitoring appointment requests for multiple electronic sources; monitoring outpatient appointments in areas of responsibility.
• Gathering and obtaining medical information from patients; processing medication refill request.
• Reviewing electronic health record, obtaining medical records, participating in huddles with other MSAs and/or VISN CCC staff to determine the daily needs of the VISN CCC.
• Verifying and updating demographics when contacted by patients.
• Manage patient systems to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists; informs inter-professional team members about shared patients.
• Provide information and resolution to Veterans' requests within scope, uses administrative judgement to escalate symptomatic concerns to clinicians with the VISN CCC or directs the contact to the appropriate discipline within the CCC or department for resolution.
• Provide accurate detail of organizational information to Veterans regarding the different services the VA offers.
• Provide high-quality customer service to Veterans and their families/caregivers.
• Communicate tactfully and effectively to challenging customers who may be threatening, abusive, or distraught.

Work Schedule: Full-time; Varying shifts 24/7 Operations
Virtual: This is a virtual position Open to VHA Employees Only
Functional Statement #: 524320
Financial Disclosure Report: Not required

Starting at $44,117 Per Year (GS 6)

Starting at $103,409 Per Year (GS 13)