Total 1,114 Customer Service job vacancies in Anywhere in the U.S. (remote job), United States

Note: This is a DETAIL/TEMPORARY appointment (not to exceed 120 days). Supervisor approval in writing is required before starting if selected and you will return to you position at the conclusion of the detail/temporary assignment.

This announcement will close on 11/18/2024. The initial application review cut-off for this job announcement is 50 applications. The first 50 applications received will be considered first. Applications received after the initial cut-off number (50 applications) may not receive consideration unless otherwise requested by management.

Duties

• Incumbent serves as a member of the VACO General Post Fund Review Committee which reviews and approves the distribution of available resources to the field facilities.
• Provides program and technical support to Central Office, regional offices and medical center directors to maintain a high level of program activity.
• Supervises research and special projects directed towards utilizing information and data from the system to maintain and expand the program.
• Develops, coordinates and evaluates the training program required to operate the program successfully.
• Identifies the training needs and develops appropriate training experiences; and determines to what extent training improves performance.
• Develops guidelines and resource material to support institutionalizing methods in which VA can receive and act on VSO resolutions and other Issues in an expeditious and organized fashion.
• Serves as the principal representative, staff advisor and points of contact with Veterans Service Officers (VSOs) for the Under Secretary for Health.
• Develops, administers and coordinates a variety of organizational and operational issues that impact the work of the Voluntary Service Office.
• Develops guidelines and resource material to support institutionalizing methods in which VA can receive and act on VSO resolutions and other Issues in an expeditious and organized fashion.
• Serves as a member of the VA Central Office (VACO) General Post Fund Review Committee, which reviews and approves the distribution of available resources to the field facilities.
• Provides program and technical support to VACO, regional offices and medical center directors to maintain a high level of program activity.
• Other duties as assigned.

Work Schedule: Monday-Friday, 7:30 am - 4:00 pm
Compressed/Flexible: May be available at management's discretion.
Virtual: This is not a virtual position.
Position Description/PD#: Director of Voluntary Service Program/PD009990
Relocation/Recruitment Incentives: Not authorized.
Critical Skills Incentive (CSI): Not approved.
Permanent Change of Station (PCS): Not authorized.

Starting at $143,737 Per Year (GS 15)

• Performs pre-award and post-award functions involving highly specialized procurements of significant importance to the agency. Requirements typically involve systems or programs such as those involving research, development and production of extensive, specialized equipment or systems; state-of-the-art Information technology products, equipment and/or services impacting customers throughout the nation and/or world; or similarly complex commodities and/or services integral to national defense or security.
• Performs procurement planning. Identifies those large-scale systems, components, equipment, and services to be acquired by contract. Develops procurement objectives and strategies in terms of competition and price range and constructs the contractual vehicle including use of pricing arrangements, subcontracting policy, set-aside policies and similar considerations. Prepares and maintains current acquisition plans, appropriate milestone charts, and related schedules.
• Serves as an advisor to program officials in procurement planning meetings, identifying the procurement objectives and methodologies to be used and assists in the preparation of statements of work and acquisition plans. Prepares determinations and findings and solicitation documents. Performs detailed analyses of all elements of cost in contractor proposals and makes competitive range determinations. Conducts pre-proposal conferences with prospective contractors to arrive at a clear understanding of what is required under the proposed contract. Obtains appropriate data from business and technical officials. Issues necessary modifications to clarify questions concerning such topics as specification changes, language ambiguities or clarification of contract clauses. As required by the lack of meaningful cost and price information, incumbent explores new or innovative contracting approaches to arrive at an equitable contractual arrangement.
• Plans a comprehensive negotiation strategy, coordinates strategy with others technical experts involved and leads negotiations which are conducted with contractors to develop the contract prices and terms. Awards the contract. Performs contract administration, including incremental funding, preparation of rate and cost adjustments, redirection of effort, coordination of time extensions, incorporation of change orders, issuance of stop work orders, issuance of cure notices or show cause letters, monitoring of Government property reporting, approval of progress payments, final payment and contract close out. Terminates contracts for the convenience of the Government or default by the contractor.

Starting at $103,409 Per Year (GS 13)

• The duties may include, but are not limited to:
• Provides expert advice for all pre-award and post-award functions and is involved with the planning and development of purchase and financial assistance programs and procedures.
• Determines both financial and technical responsibility of potential new vendors and assists those vendors through the process to become an approved vendor.
• Reviews and analyzes relevant production and price data and, where applicable, makes recommendations concerning the need for surplus removal purchase programs.
• Responsible for reviewing announcements, invitations to bid, requests for information, requests for proposals, and related contractual documents in the administration of contracts.
• Reviews, analyzes, and makes recommendations concerning various factors affecting ongoing purchase and other financial assistance operations.
• Works closely with minority business firms, small businesses, the Small Business Administration and the Office of Small and Disadvantaged Business Utilization.
• Recommends purchase and financial assistance programs relative to the full range of agricultural commodities.
• Examines Instrument and Notices of Assignment, invoices, claims, and other requests for payment for commodities provided to the Government.
• Develops procedures and overall contracting strategies to effectively accomplish unique acquisition programs including making independent decisions on complex problems.

Starting at $103,409 Per Year (GS 13)

Data Software Engineering and Security

• Serves as an expert data engineer and consultant, managing and directing multiple highly complex and innovative data engineering and information security projects and initiatives.
• Leverages data, programming, data visualization, and advanced analytic tools, skills, and techniques to support accomplishment of the organizational mission and facilitate the program’s adoption of data-driven information security, cybersecurity, and risk management approaches.
• Utilizes integrated development environment software for data engineering and visualization (e.g., R Studio, Visual Studio Code, Tableau, MicroStrategy), general purpose programming languages for statistical and data analysis (e.g., R, Python, Java, Scala), data structures, algorithms, and SQL (e.g., SQL, MySQL, PostgreSQL).
• Engineers data automations and processes (e.g., building, testing, and deploying code) using programming languages and other tools to minimize human error and improve data security, reliability, efficiency, and quality for program/customer agency missions, goals, and future planning.
• Uses relevant programming language(s) as well as its packages or libraries for various applications to organize, manipulate, reuse, and/or scale data and for associated secure engineering functions and processes used in program office data operations.

Customer Communications and Reporting

• Provides authoritative advice on data engineering and security methodologies, products and services, and related analyses in discussions with program office managers, supervisors, data consumers, and coworkers.
• Determines appropriate data tools or services with clients or customers to define project scopes, requirements, and deliverables.
• Implements and/or maintains data engineering quality assurance processes.

Data Security Support

• Supports emerging IT and information security initiatives including but not limited to DevSecOps (i.e., development, security, and operations), continuous integration and continuous delivery, and vulnerability management, ensuring new technologies are appropriately accounted for from a data engineering and security perspective.
• Provides technical expertise and advice on the restructuring and/or re-architecting of program data collection storage and approach to ensure maximum visibility into risk while minimizing data collection and storage engineering overhead.

Starting at $143,736 Per Year (GS 15)

• Duties are listed at the full performance GS-12 level
• Provides Regional advice and guidance to line and staff officers and other program managers in all aspects of the unit's grants and agreements to federal and non-federal agencies; state, local, and tribal governments; and other varying entities.
• Provides advice and guidance on the administrative aspects of partnership agreements including cooperative agreements, cost-share agreements, participating agreements, collection agreements, interagency agreements, and cooperative fire agreements.
• Exercises full and final authority to negotiate grants and agreements within the limits of delegated authority, reviews all reimbursement requests for appropriateness, and processes payments.
• Provides interpretation of laws and regulations concerning use of Federal funds and qualifying program expenditures. Determines appropriate legislative and program authority prior to execution of each grant or agreement.
• Develops instruments within the delegated authority, circularizes requests for proposals for grants and agreements, reviews and analyzes responses, and makes or recommends acceptance by higher authority as appropriate.
• Monitors and analyzes the effect of changes in laws, regulations and policies pertaining to grants and agreements, administration and management, and performance reporting.
• Plans and conducts annual meetings or workshops for agency personnel for maintaining partnership agreement and grant expertise
• Approves all official correspondence sent to partners, program personnel, and other interested parties relating to any specific case.
• Terminates grants and agreements as the situation dictates. Closes out grants and agreements within the established closeout procedures.

Starting at $72,553 Per Year (GS 11-12)

• Provide technical expertise to accomplish analysis of options and development of the design for advanced and complex IT systems on projects which typically involve analyses of systems with high visibility or widespread impact within the agency.
• Perform business and systems analysis, analyze information to determine, recommend, and plan development of new systems or modification of existing applications or systems.
• Support integration of new software by developing interfaces with existing systems and databases.
• Design, develop, and modify software systems, using analysis and models to predict and measure outcomes and consequences of design.
• Develop, maintain, and publish internal standard operating procedures relating to such items as data location, system access, system change procedures, and database design.
• Prepare written reports, correspondence, and documents internal and external to the organization to convey plans, policies, status, and results.

Starting at $86,962 Per Year (GS 12)

• You will be expected to remotely supervise HR Specialists and HR Assistants.
• As a working supervisor, you will be expected to train, coach, and develop HR Staff to draft, post, evaluate applicants, issue certificates, and onboard new hires for both delegated examining and merit promotion.
• This position plans and tracks high volume of work to be accomplished, sets workload priorities and deadlines, and makes assignments based on capability and expertise.
• You will carry out first-level supervisory duties in accordance with all regulatory requirements in areas such as diversity; equal employment opportunity (EEO); merit systems principles; safety and occupational health; performance management; ethics, conduct and discipline; and hiring reform.

Starting at $103,409 Per Year (GS 13)

This position has job functions that must be executed within specific geographic locations. The official duty station is a federal facility, leased space, or an alternative worksite (typically the employee’s home) within the specified geographic area. Although you must reside and perform the job functions in the specific geographic location, it will not require you to report to the agency worksite on a regular and recurring basis.

Starting at $103,409 Per Year (GS 13)

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf


DUTIES:
Medical Support Assistants provide administrative support to our clinical colleagues in the care of our Nation's Veterans. Our mission is to provide efficient and effective healthcare services by promoting and enabling the delivery of timely, accurate, accessible health care. VA is committed to cultivating a dedicated workforce of highly skilled employees who understand, believe in and take pride in VA's mission. MSAs are essential to the success of this mission and may be assigned to many areas (service lines) of the medical center that have a need.

GS-5: This is the full performance level MSA position. The MSA is responsible for scheduling appointments in accordance with national scheduling guidelines, including interpreting and verifying provider orders. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and pre-authorization requirements for specific coverage.

Work Schedule: Monday - Friday 0730-1600 or 0800-1630 (PST); compressed tours available.
Compressed/Flexible:Available
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary and regular salary increases
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior Federal civil-service or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not Available
Remote: This is a 100% Remote position.
Functional Statement #: 0000

Starting at $49,533 Per Year (GS 5)

Are you passionate about improving care standards and empowering care workers with the skills they need? Are you an experienced social care professional with training qualifications?

Staffordshire County Council is seeking a dedicated and skilled Training Facilitator to join our team and enhance the quality of social care across the county.

In this role, you will work flexibly across various care settings, locations, and providers to develop and deliver training programs that ensure care is provided in accordance with current standards.

​This is a fixed term post for 2 years.

Main Responsibilities

As a Training Facilitator, you will:

• Develop and deliver comprehensive training programs tailored to diverse settings and audiences.
• Ensure compliance with current standards by staying updated on changes in regulations and best practices.
• Create bespoke training programs and deliver recognised programs such as Oliver McGowan.
• Provide advice, guidance, and support to care providers to promote and achieve best practices.
• Participate in quality assurance activities including evaluation and self-assessment to drive continuous improvement.

The Ideal Candidate
What You Will Bring:

• A proven track record in developing and delivering training programs to adult learners.
• Relevant work experience within a social care provider setting.
• Sound knowledge and understanding of the needs of people with learning disabilities, autism, and complex care needs.
• Ability to work effectively under pressure and prioritize workloads.
• Excellent communication skills to engage with staff at all levels and build effective relationships with stakeholders and other professionals.

What You Will Have:

• A Level 3 qualification in training and/or assessment.
• Strong interpersonal and networking skills.
• Proficiency in information and communication technology.
• Demonstrable literacy and numeracy skills.
• Ability to travel independently across the county as required.

Applications close 11 December. We will be shortlisting candidates on an ongoing basis and may contact you for an interview prior to applications closing.

The interview process will include a short micro-teaching session delivered by each candidate.

We reserve the right to close the advert prior to the 11 December.

Please contact Kelly Gray for more information or an informal chat about the role at kelly.gray1@staffordshire.gov.uk

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.

Proud member of the Disability Confident employer scheme

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... Click here to view more detail / apply for Child and Youth Support Worker

• Receives and routes incoming and outgoing materials such as controlled or routine correspondence, reports, memoranda, and other forms of written communication.
• Performs office automation duties to prepare documents such as correspondence, forms, and reports, which may include technical material, graphs, and charts.
• Performs a wide variety of administrative tasks associated with maintaining and supporting the work of the organization.

Starting at $33,878 Per Year (GS 5-6)

 Identity Fraud Analysis and Investigations

• Performs highly complex information technology (IT) work primarily involving design, development, testing, and evaluation of information security/cybersecurity activities (e.g., identity fraud investigations; analysis of identity fraud data, detection, investigation, mitigation, and threat reduction controls) throughout the development life cycle and testing, implementation, deployment, and maintenance of identity fraud related information security, information assurance, and cloud infrastructure hardware and software. 
• Serves as an authoritative subject matter expert on identity fraud analysis and investigations, managing and leading multiple highly complex and innovative cybersecurity projects and initiatives to improve Login.gov’s overall ability to detect, analyze, investigate, mitigate, investigate, and prevent identity fraud. 
• Provides technical expertise in cybersecurity and identity fraud analysis/analytics and investigations to support, consult with, or advise other government agencies with respect to Login.gov’s identity fraud analysis, analytics, and investigations practices and tooling.

Project Experience

• Plans, develops, and executes large scale identity fraud related cybersecurity and fraud investigations projects that transform the manner in which work is accomplished. Determines the size, skills, and roles necessary for teams to deliver products and identifies appropriate team members. 
• Provides expert technical advice, leadership, and direction on all assigned identity fraud analysis and investigations related initiatives for the improvement of associated Login.gov program operations. Determines project objectives, sets priorities, and identifies opportunities for improvements in fraud data analysis and identity fraud investigation practices.

Technical Expertise

• Provides technical expertise  in the design, development, and deployment of identity fraud related cybersecurity and cloud-based data analytics solutions leveraging current and emergent technologies and best practices. Mentors team members, as necessary, evaluates and improves team practices, and establishes and/or ensures compliance with standards.
• Plans, develops, and executes large scale identity fraud related cybersecurity and cloud-based data analytics projects that transform the manner in which work is accomplished. 

Relationship Management

• Serves as a liaison establishing and maintaining mutual understanding and cooperation with high-ranking stakeholders within TTS and other agencies to convey information regarding identity fraud related cybersecurity and cloud-based data analytics and fraud investigations activities, policies and goals; clarify investigatory and other related operations and procedures; and interpret directives as needed.

Starting at $122,198 Per Year (GS 14)

• Direct the assembly and dissemination of automated systems and related procedures for assigned programs administered by the Division as well as by other FSA staffs and USDA agencies as assigned.
• Review and evaluate program activities in the field, prepare appropriate reports, and develop recommendations to correct deficiencies or improve operations.
• Establish and maintain relationships with producers, the trade, and other related groups, both domestic and international, and other divisions and offices of FSA to obtain policy and program recommendations.
• Provide direction and assistance to State offices with respect to assigned program operations and procedures.
• Provide national focal point for handling requests for interpretations, changes, and modifications for the Tree Assistance Program (TAP)and the Organic Certification Cost Share Program (OCCSP)
• Analyze audit and investigation reports pertaining to assigned programs, draft responses, and take corrective action as necessary
• Assist in the assembly and dissemination of automated systems and related procedures for assigned programs administered by the Division as well as by other FSA staffs and USDA agencies as assigned.

Starting at $103,409 Per Year (GS 13)

• Prepare, research, execute or secure the execution of appropriate documents or instruments to complete the lease review and approval process such as title insurance, deeds, appraisals, environmental documents, etc.
• Serve as the Headquarters 105(l) program subject matter expert (SME) for the leasing of health care facility space through execution of P.L. 93-638, Section 105(l) leases between the HQ and tribes and tribal organizations (T/TO).
• Maintain the lease documents that support the requested action. Property types include hospitals, health centers, housing, storage, office space, and other healthcare related space.
• Consult with tribes on all aspects of the section 105(l) leasing such as when tribes want to change the use of buildings, propose new space or expand existing facilities.
• Assist with the management a program budget of approximately $300 million with the budget to significantly increase as new lease proposals are submitted.

Starting at $86,962 Per Year (GS 12)