Total 36 Others level Customer Service job vacancies in EC2M 5AG

Area Student Support & SEND Coordinator - Yorkshire Area Student Support & SEND Coordinator - Yorkshire Salary: £28,038 - £30,326 per annum Location: Yorkshire - Travel required between Leeds & Sheffield Education Job type: Full time/Permanent Hours: 40 hrs (plus 5 hours paid lunch breaks) Mon-Fri 8:30am - 4:30pm We are Nacro. We see your future, whatever the past. At Nacro we educate, nurture and transform lives, we are committed to employing outstanding professionals who really care about making a positive impact on society. We achieve this by offering a range of vocational and academic learning routes at our Education Centre's across the UK, which supports our learners in becoming independent, socially inclusive and economically active citizens, who can lead meaningful and prosperous lives. The Area Student Support & SEND Coordinator role is responsible for the key areas of Student Support including SEND and safeguarding across the two Education Centres and Supported Internship Programme in the region. This will include identifying students' needs and coordinating the planning and delivery of comprehensive student support. The role holder will develop and nurture relationships with internal stakeholders, external agencies, and support networks to ensure the provision of inclusive and personalised support for student with diverse needs and disabilities. They will also play a pivotal role in creating an inclusive learning environment that fosters equality, maximises engagement and achievement, and promotes positive student outcomes, progression and independence. This is a people management and delivery support role. You will be line managing a team of 5 Learning Support Assistants. There will also be the opportunity for hybrid working when not travelling to our centres
Essential Skills, Knowledge and Experience • In-depth knowledge of different types of learning needs and disabilities, assessment processes, and appropriate support strategies for students with diverse needs • Experience of working with students with SEND • Understanding of safeguarding policies and procedures, and the ability to apply these to ensure the safety and wellbeing of students, particularly, those who may be vulnerable or at risk. • Knowledge of the legal requirements and statutory guidance of the SEND Code of Practice; experience in contributing to annual EHCP review meetings. • Experience in developing and implementing support plans and for students with SEND, in collaboration with teaching staff and external agencies. • Knowledge of the Further Education and Skills sector and the related funding and regulatory frameworks Personal Attributes • A genuine passion for supporting students with diverse needs and disabilities, and a strong belief in the transformative power of education. • A collaborative mindset, fostering effective teamwork, and building strong relationships with colleagues, partners, students, families, support networks and external stakeholders. • The ability to communicate clearly and effectively both verbally and in writing, with a range of stakeholders, including students, parents and external partners. • The ability

Learning Support Assistant

Learning Support Assistant



Contract type- Permanent, Full Time

Hours - 40 hrs , (including 5 hours paid lunch)

Salary- £23,795 per annum

Location- Nacro Education Centre -Chatham

We are Nacro. We see your future, whatever the past.

We believe that everyone deserves a good education, a safe and secure place to live, the right to be heard, and the chance to start again, with support from someone on their side.

That's why our housing, education, justice and health and wellbeing services work alongside people to give them the support and skills they need to succeed. And it's why we fight for their voices to be heard and campaign together to create lasting change.

What do we offer?


Small class sizes.

Administration is included as part of the working week, so little need to take work home.

An alternative route to gaining teaching experience.

Learning and development - Nacro offers all staff the opportunity to develop within their role, and progress through the organisation, via different platforms, through the organisation.

Supportive, experienced staff on site, to assist with training, development, and mentoring.

A solid, achievable, demonstrable career path.


Who are we looking for?

We are in search of a Learning Support Assistant to join our Education Centre Based in Chatham. The role is to assist and support teaching staff delivering a broad spectrum of academic and vocational subject areas within the classroom and around the centre.

We are a supportive and friendly team, who work together to ensure quality of our provision, within the local community to support the needs of the locality.

What will I be doing as a Learning Support Assistant?

A Learning Support Assistant plays a critical role in creating a positive learning environment to support learners in achieve their goals. You will ensure that learners receive high quality support to enable them to make good progress from their starting points.

Duties include (but are not limited to):

Identify and maintain focus on achievement of desired outcomes for learners across all subject areas looking at a variety of progression destinations to ensure they are preparing for and participating in suitable opportunities.


Have a good understanding of all learners' needs, including LDD/SEND and supportive strategies that are included in the group profile and initial assessment.

Actively engage and motivate learners in decisions that affect them whilst supporting the delivery of tailored programmes that cater for the specific needs, interests, and abilities of each individual learner

Provide feedback to teaching staff on progress of learners, against targets set, including qualifications and pastoral support needs.

Develop relationships and liaise with appropriate external agencies in support of learner's needs and work collaboratively in a multi-agency setting as required.


Requirements for this role:


Previous experience in supporting young people in an education setting is desirable

Experience of working with LLDD students with a SEN is desirable.

L2 English & Maths is essential.

An Enhanced with Barred Lists DBS check is essential.


We are looking for the following skills/attribute:

Housing Support Worker


Job Type: Permanent Full -Time

Salary: £24,962 Per Annum (Base salary £23,962 + £1,000 Unsociable Hours) - this role is also eligible for a one-off retention payment of £1000 upon successfully completing 9 months service*

*The quoted figure is a full-time equivalent value, which will be pro-rated for part-time staff - subject to qualifying eligibility of service and not being under notice at the qualifying date

Full -Time: Working hours are 8 hours per day, shift patterns and flexibility will be discussed during the interview. (The provision of the contract is between 08:00 and 22:00

Location: Bedford,Luton& Watford

Candidates are required to have a full driving licence and access to a vehicle for the purposes of undertaking the requirements of this role.

Making a difference

The Community Accommodation with Support, tier 2 (CAS-2) contract is a high-profile commission direct from the Ministry of Justice. Operating in every region across England and Wales. CAS-2 provide accommodation, support to low and medium risk offenders that are eligible for a home detention curfew or bail that would otherwise be held in prison because they do not have accommodation in the community. It is currently Nacro's largest single contract and is set to grow by 60% over the next 18 months!

What will you be doing:

In this role no two days are ever the same and you will have the opportunity to make an impact and a difference for our service users and wider communities. Managing your diary to meet the requirements of the role, you'll meet with service users, discuss support needs and how we can help them to meet their objectives; complete Support and Safety Plans, work with Community Probation Practitioners and court staff to best support our service users. You'll also need to be able to help our service users with applying for Housing Benefit and paying rent etc. All of our properties require to meet the 'Decent Homes Standard' and to do that you'll need great attention to detail to ensure that our homes are clean, tidy and all repairs are reported and actioned, so they are readily available for our service user to move into.

People who love this role are:


Resilient - doesn't take the events of the day home with them, undertakes activity to care for own wellbeing.

Curious - will ask questions to understand before finding solutions or signposting.

Emotionally intelligent - Perceptive to human behaviour, instinctively knows when something isn't right.

Has a level of self-confidence and knows own limitations. Positive outlook - enthusiastic and willing to learning.

Warm personality, smiles and gives appropriate eye contact, demonstrates.

Demonstrates team working and supports peers. Combines efforts with others.

Personal values match those of Nacro.


What are we looking for:


Genuine interest in people - wants to interact with people through different methods (phone, email, face to face) and can change their own communication style to meet the needs of the audience and situation. Listening, asking questions to confirm understanding, clear and concise, doesn't always accept the status quo. Uses common sense to help make decisions

Customer Service Specialist

£28,000 - £32,000 plus 10% bonus

Core hours: Monday to Friday 9am to 6pm

Hybrid 3 days working in office

Additional: Saturday working via rota 9am to 6pm once a month and its paid time and a half

Work with the best of the best

Fantastic perks and benefits

We're seeking fresh, driven talent for a global Tech Insurance firm who are growing their customer service function. In this pivotal role, you'll be the lifeline connecting with their customers through various communication channels, including phone, email, and live chat. You will be working with highly skilled and trained Customer Service Specialists and the business working towards the vision of being the best car insurance provider, using their best-in-class technology and a customer-centric approach to disrupt the market.

Come work for a community made up of talented and ambitious individuals.

Specifically, you will take care of:

• Providing customers with outstanding levels of service over the telephone and through online channels
• Becoming a product knowledge specialist
• Supporting new and existing customers with any queries they may have, ensuring to keep customer satisfaction high
• Ensuring any customer escalations are handled swiftly
• Being on hand to help customers with any payment queries
• Working closely with all team members.
• Guiding customers through policy purchases
• Providing insights on supplementary coverage options
• Tailoring products to meet individual needs;
• Ensuring accurate data entry and document verification;
• Advising on post-sale modifications;
• Exploring cross-selling opportunities
• Once you have been embedded within the customer fulfilment team, you will also be working on projects to help take us to the next level

You must have the following experience;

• Contact centre/call centre experience
• Live chat/Webchat experience - Zendesk desirable
• Email management/customer support
• Banking/Finance/Insurance experience preferable and a good understanding and knowledge of the FCA
• Working in a fast paced, agile environment
• Degree educated
• Positive attitude
• Strong written and verbal communication
• Professional and be a brand ambassador
• Motivated, driven and have a entrepreneurial style

PACKAGE

• £28,000 - £32,000
• Overtime allowance (includes Saturday and bank holidays as part of a team rota)
• 10% performance related bonus (paid on annual basis)
• 25 days annual leave
• WFH days (3 days in office)
• Pension
• Vitality healthcare insurance

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Lead Learning Support Assistant- Totten College

Lead Learning Support Assistant



Job type: Full time

Contract Type: Permanent

Salary: £26,983 per annum

Hours: 37 hours per week

Location: Totton College

We are Nacro. We see your future, whatever the past.

We believe that everyone deserves a good education, a safe and secure place to live, the right to be heard, and the chance to start again, with support from someone on their side.

That's why our housing, education, justice and health and wellbeing services work alongside people to give them the support and skills they need to succeed. And it's why we fight for their voices to be heard and campaign together to create lasting change.

What do we offer?


Small class sizes.

Administration is included as part of the working week, so little need to take work home.

An alternative route to gaining teaching experience.

Learning and development - Nacro offers all staff the opportunity to develop within their role, and progress through the organisation, via different platforms, through the organisation.

Supportive, experienced staff on site, to assist with training, development, and mentoring.

A solid, achievable, demonstrable career path.


We are in search of a Lead Learning Support Assistant who will manage a team of 6-10 LSAs in our Pathways department. The post will be line managed by Head of SEND Support or Deputy Head of SEND Support.

Duties and responsibilities include but are not limited to:

• Devise and deliver enrichment activities which reflect individuals needs and abilities and providing opportunities for social independence and personal development in line with EHCP outcomes.

• Alongside other Senior TAs/LSAs, deploy Learning Support/Teaching Assistants Teams to ensure individual learners receive high quality support and safe staffing levels are maintained

• Preparation and delivery of lessons, under the guidance of teacher and cover planned lessons in the absence of the teacher

• Promote Totton College's provision through liaison and open activities and prepare prospective learners through transition activities.

• Assist in the delivery of all accredited and non-accredited qualifications and support the practical and theoretical elements of the courses offered through the Study Programme and support learners social and development needs throughout the college day.

• Assist teaching staff in providing group and 1-2-1 support to ensure learners achieve their EHCP outcomes and meet academic targets.

The successful candidate will have:


Previous experience of working in post 16 education, ideally in a support role.



Some understanding of EHCPs and the annual review and consultation process



Experience working with students with ADHD, ASD, anxiety and SEMH



Strong communication, teamwork, organisational and leadership skills



be able to manage and prioritise time well


Qualifications


English and maths: level 2 or above O

Join us as a Marketing Lead within our Customer Migration Programme

• For a strategic and creative thinker, this is a valuable opportunity to develop your communication and leadership skills
• You’ll be leading a team in supporting the creation of customer communications and activity, including mandatory communication, to support a strategically important customer migration programme
• Joining a collaborative and influential team in a fast moving environment, you can expect lots of variety and great visibility for you and your work

What you'll do

This role will see you representing our Marketing function in key stakeholder discussions as a trusted adviser. You'll be developing relationships with key stakeholders across the the customer migration programme and with the wider delivery teams. You’ll need to develop customer communication strategies that balance customer needs with priorities of the business, making sure that our regulatory requirements are met through effective planning and prioritisation.

As well as this, you’ll be:

• Understanding the priorities, aspirations and migration plan commitments of the customer migration programme in order to turn them into strategies and measurable goals
• Delivering against the communications and marketing brief, at all stages of the communication development
• Working with our strategic partners to make sure our activity reflects leading thinking and best practices
• Making sure all communications, especially regulatory/mandatory ones, are in customer language and optimise the customer’s experience

The skills you'll need

We're looking for someone with strong customer communications experience in designing strategies and tailoring approaches for different customer groups. Along with great networking and influencing skills, you'll need a proven ability to build relationships with senior leaders and work collaboratively on complex customer migration initiatives that add value and support customer, business and regulatory priorities.

You’ll also need:

• Budget management experience
• Knowledge of CCA Consumer Duty principles and FCA rules and regulations
• A high level of drive and a personal commitment to success
• Strong experience leading a team in the pursuit of shared objectives
• Experience of contributing to business discussions that drive decisions
• Knowledge and application of customer communication strategies, targeting and practices

Join us as a Business Analyst

• Take on a critical high profile role in the Operations Centre of Excellence, defining and realising fantastic solutions, processes, benefits and new opportunities
• You’ll be delivering the five year strategic vision for Operations, transforming the operational capability across the bank and helping us to shape the future of our operations by delivering pan-bank innovative solutions
• It’s a great chance to hit the ground running and make a tangible impact on the bank’s operational capability as you work in a vibrant, forward looking team

What you'll do

In your new role, you’ll be managing the analysis of complex cross franchise and pan group requirements, while capturing, validating and documenting business and system requirements and making sure that they are in line with key strategic principles and the Operations strategy.

In the course of your work, you’ll work closely with key stakeholders across the business to create, shape, define and own pan-operations and individual franchise opportunities. You’ll build, manage and maintain positive working relationship with stakeholders at different levels of hierarchy and third party suppliers across multiple franchises and functions.

You’ll also:

• Create and maintain documentation, as well as support controls and quality assurance for key stakeholders and suppliers
• Identify upstream failure demand in processes and propose remediation to prevent flow of work into operations
• Trace and link business requirements to future state design and communicate business needs into technical requirements
• Create and execute test scenarios and test scripts at various stages of the project in order to validate the solution design
• Facilitate user acceptance testing and support business users in executing the user acceptance testing

The skills you'll need

You’ll need to hold an appropriate business analyst certification, such as BAX, CPRE and CBAP. You should be comfortable working with ambiguity and have the ability to pay keen attention to detail and drive progress at pace.

It’ll be ideal if you have experience of working with large scale automation or AI and strategies that are tangible and grounded, as will be a background in business design and experience of Agile processes and ceremonies.

You’ll also need:

• Experience of applying business analysis tools and techniques to include the use of a wide range of data such as Operational, Technology, Finance and HR to support problem solving and decision making
• Experience of delivering change within a banking operations team driving measurable business outcomes
• The drive to understand emerging technical capabilities and how these might be leveraged by Operations
• The ability to engage and communicate with multiple stakeholders at senior level across the bank
• An analytical mindset, with strong organisational skills and the ability to prioritise your work
• Critical thinking skills, enabling you to cut through complexity, and make sound decisions and recommendations that are carefully balanced against risk

Join us as a Data Analyst

• Take on a new challenge in the Operations Centre of Excellence where you’ll manage the analysis of complex bank, franchise and function data to identify business issues and opportunities
• You’ll support the five year strategic vision for Operations and help us transform the operational capability across the bank
• This is a hands on role in which you'll hone your data analysis expertise and gain valuable experience in a dynamic area of our business

What you'll do

As a Data Analyst, you'll play a key role in supporting the delivery of high quality business solutions. You’ll be performing data extraction, storage, manipulation, processing and analysis, alongside developing and performing standard queries to ensure data quality and identify data inconsistencies and missing data.

We’ll look to you to provide high quality analytical input to help develop and implement innovative processes and resolve problems across the bank.

Day-to-day, you’ll be:

• Collecting, profiling and mapping appropriate data to use in defining new solutions for operations as well as for ongoing data activities
• Managing our Operations Analysis tool to include quarterly data refreshes
• Interpreting customer needs and turning them into functional or data requirements and process models
• Building and maintaining collaborative partnerships with key business stakeholders

The skills you'll need

We’re looking for someone with experience of using data analysis tools and delivering data analysis in an operations function. It’ll be ideal if you have experience of producing data visualisation for senior leaders enabled by great presentational skills to support delivery to key stakeholders.

We’ll also look for:

• An in-depth understanding of the interrelationships of data and multiple data domains and familiarity working with a broad range of data such as Operational, Technology, Finance and HR
• Significant experience with Tableau Explorer and familiarity with Snowflake and Power BI
• The ability to organise and analyse data to create business insights, present the outputs to business and interpret data sets to answer questions and solve problems
• Excellent communication and interpersonal skills and experience of engaging senior stakeholders

Join us as a Business Design & Solutions Lead

• This is a high profile role in the Operations Centre of Excellence that will see you supporting the ongoing definition of the bank wide Operations strategy alongside key business stakeholders
• We’ll look to you to define and mobilise key components of the Operations strategy in partnership with senior Operations leaders and key supporting functions such as Technology and D&A
• You'll have a real opportunity to add value and deliver lasting results in this role, while building meaningful relationships with a wide variety of stakeholders

What you'll do

As a Business Design & Solutions Lead, you’ll play a leading role in driving innovation across Operations and identifying and designing new opportunities that will allow us to execute and deliver on the five year strategic vision for Operations. You’ll make sure that all solutions align to the bank’s strategy and the franchise and functions’ five year plans.

You’ll create, shape, define and own pan-operations and individual franchise opportunities that support delivery of the Operations five year strategic plan and develop the associated business case, securing sign-off and approval of the same from all major stakeholders.

More specifically, you’ll:

• Work closely with key stakeholders across the business to create, shape, define and own pan-operations and individual franchise opportunities
• Make sure that all designs are compliant with all the appropriate governance and policies and in line with the bank’s risk management appetite
• Manage the programme design and associated working groups and project teams to provide strategic direction and leadership
• Understand the impact and associated risks that other programmes may have and manage any associated dependencies

The skills you'll need

To thrive in this role, you’ll need a background in business design and have experience of delivering strategic programmes that support a business strategy and its growth agenda. You’ll have a track record of designing and delivering end-to-end innovative designs and solutions within Operations. You’ll be a trusted partner to senior stakeholders and have the ability to influence them with your ideas and concepts and secure the buy-in of all key decision makers.

In addition, you’ll need to be resilient, creative and free thinking and be prepared to challenge status quo and the conventional ways of doing things. You’ll be comfortable in analysing data and operating in an environment with ambiguity and have sound decision making skills.

You’ll also demonstrate:

• Experience developing compelling strategies that are tangible and grounded
• Experience of working with senior stakeholders in the design, shaping and mobilisation of innovative solutions in an operational construct
• Familiarity with multiple data sources and the ability to leverage those data sources to create insight and inform, both strategy and execution
• Excellent stakeholder management and collaboration skills
• Critical thinking skills, enabling you to cut through complexity, and make sound decisions and recommendations that are carefully balanced against risk

Join us as a Project Manager

• Join the Operations Centre of Excellence in a high profile and influential role that will deliver the five year strategic vision for Operations and transform the operational capability across the bank
• You’ll play a key role in driving change across Operations, and we’ll look to you to deliver goals on time, within budget and to the highest quality
• Hone your existing project management skills with excellent exposure at senior level and advance your career in this exciting, fast paced role in an innovative and inclusive team

What you'll do

In your new role, you’ll lead a work initiative, preparing, managing and providing reporting on all project plans, controls and resource plans. You’ll make sure that activities are in place to adequately prepare the business and engage all the appropriate stakeholders effectively to enable change to be implemented and handed over.

Additionally, you’ll be building and maintaining a positive working relationship with senior stakeholders across multiple franchises, domains and functions and at different levels of hierarchy and as part of this you’ll be required to produce executive level presentations. As well as this, you may lead a team of external suppliers, working closely with supply chain services for the appropriate supplier selection from our framework.

You’ll also be:

• Empowering and leading a team, often in multiple geographies, through the project lifecycle
• Identifying, tracking, managing and mitigating any project risks, assumptions, issues and dependencies
• Leading and defining project documentation and making sure that the solution clearly supports and is aligned to our strategic goals
• Tracking and reporting project costs and making sure that the project is completed in allotted budgets
• Making sure that all project deliverables satisfy the requirements and that they adhere to the agreed governance framework
• Shaping business cases or benefits realisation and securing funding via investment processes
• Addressing policy and control shortfalls and audit findings and implementing strategic solutions in response

The skills you'll need

You’ll need to hold an appropriate project management qualification, as well as have experience in change management. You’ll need experience of delivering change within a banking Operations team driving measurable business outcomes. You should be comfortable working with ambiguity and have the ability to pay keen attention to detail and a drive to understand emerging technical capabilities and how these might be leveraged by Operations.

It'll be ideal if you have experience of Agile processes and ceremonies as will be a familiarity with Model Risk governance.

You’ll also need:

• Experience of driving large scale automation or AI with a drive to understand emerging technical capabilities and how these might be leveraged by Operations
• Experience of analysing a broad range of data such as Operational, Technology, Finance and HR to support problem solving and decision making
• Strong organisational skills and the ability to produce executive level presentations
• Excellent interpersonal and collaborative skills with the ability to engage and communicate with multiple stakeholders at senior level across the bank
• Critical thinking skills, enabling you to cut through complexity, and make sound decisions and recommendations that are carefully balanced against risk

Learning Support Assistant

Contract type- Permanent

Hours- Full-time, 08.30am to 4.30pm

Salary- £23,795 per annum

Location- Nacro Education Centre -Bolton

We are Nacro. We see your future, whatever the past.

We believe that everyone deserves a good education, a safe and secure place to live, the right to be heard, and the chance to start again, with support from someone on their side.

That's why our housing, education, justice and health and wellbeing services work alongside people to give them the support and skills they need to succeed. And it's why we fight for their voices to be heard and campaign together to create lasting change.

What do we offer?


Small class sizes.

Administration is included as part of the working week, so little need to take work home.

An alternative route to gaining teaching experience.

Learning and development - Nacro offers all staff the opportunity to develop within their role, and progress through the organisation, via different platforms, through the organisation.

Supportive, experienced staff on site, to assist with training, development, and mentoring.

A solid, achievable, demonstrable career path.


Who are we looking for?

We are in search of a Learning Support Assistant to join our Education Centre Based in Bolton. The role is to assist and support teaching staff delivering a broad spectrum of academic and vocational subject areas within the classroom and around the centre.

We are a supportive and friendly team, who work together to ensure quality of our provision, within the local community to support the needs of the locality.

What will I be doing as a Learning Support Assistant?

A Learning Support Assistant plays a critical role in creating a positive learning environment to support learners in achieve their goals. You will ensure that learners receive high quality support to enable them to make good progress from their starting points.

Duties include (but are not limited to):


Identify and maintain focus on achievement of desired outcomes for learners across all subject areas looking at a variety of progression destinations to ensure they are preparing for and participating in suitable opportunities.

Have a good understanding of all learners' needs, including LDD/SEND and supportive strategies that are included in the group profile and initial assessment.

Actively engage and motivate learners in decisions that affect them whilst supporting the delivery of tailored programmes that cater for the specific needs, interests, and abilities of each individual learner

Provide feedback to teaching staff on progress of learners, against targets set, including qualifications and pastoral support needs.

Develop relationships and liaise with appropriate external agencies in support of learner's needs and work collaboratively in a multi-agency setting as required.


Requirements for this role:


Previous experience in supporting young people in an education setting is desirable.

Expe

Learning Support Assistant- Boston- The Haven Contract type - Permanent/ Full Time Hours - 40 hours per week ( + 5 hours paid lunch) We are Nacro. We see your future, whatever the past.
We believe that everyone deserves a good education, a safe and secure place to live, the right to be heard, and the chance to start again, with support from someone on their side. That’s why our housing, education, justice and health and wellbeing services work alongside people to give them the support and skills they need to succeed. And it’s why we fight for their voices to be heard and campaign together to create lasting change. With 11 intimate community-based Education centres across England, we take an individualized approach to helping young people overcome challenges and realize their potential. Our small classes and flexible learning models meet students where they are. In addition, our collaborative team supports learners holistically while you focus on instruction and your development within Nacro. Moreover, with less emphasis on rigid scheduling and marking, you can find a healthy work-life balance. What do we offer? • Small class sizes. • An alternative route to gaining teaching experience. • Administration is included as part of the working week, so little need to take work home. • BHSF health cash plan which offers benefits on different levels of cover. • Season Ticket loans - If you use public transport to commute to and from work. • Reimbursement of eye tests - claim the cost of a sight test back from Nacro every two years. • Learning and development - Nacro offers all staff the opportunity to develop within their role, and progress through the organisation, via different platforms, through the organisation. • Supportive, experienced staff on site, to assist with training, development, and mentoring. • A solid, achievable, demonstrable career path. Who are we looking for? We are in search of a Learning Support Assistant to join our Education Centre based in Boston. The Boston centre has an experienced team of staff who support their learners along their education journey to be able to achieve their qualifications, as well as enriching their courses with trips, work experiences, careers advice set in an inclusive environment. What will I be doing as a Learning Support Assistant? This role is to support the learners identified with SEN within the centre, in lessons as well as support needs in communal areas. Working alongside the staff team to ensure an inclusive approach is taken for the learners to be able to achieve. Duties include (but are not limited to): • Identify and maintain focus on achievement of desired outcomes for learners across all subject areas looking at a variety of progression destinations to ensure they are preparing for and participating in suitable opportunities. • Have a good understanding of all learners’ needs, including LDD/SEND and supportive strategies that are included in the group profile and initial assessment. • Actively engage and motivate learners in decisions that affect them whilst supporting the delivery of tailored programmes that cater for the specific needs, interests, and abilities of each individual learner • Provide feedback to teaching staff on progress of learners, against targets set, including qualifications and pastoral support needs. • Develop relationships and liaise with appropriate external agencies in support of learner’s needs and work collaboratively in a multi-agency setting as required. Requirements for this role: • Experience of working with LLDD students with a SEN is essential. • L2 English & Maths is essential. • An Enhanced with Barred Lists DBS check is essential. • Relevant qualifications around supporting learning or SEN students is desirable. We are looking for the following skills/attributes: • Excellent organisational and planning skills - Organise work to meet targets and deadlines effectively. • ICT skills - a working knowledge of Office 365 and the ability to adapt to different computer systems. • Ability to work as part of the wider team. • Communicating to a high standard at all levels, both verbally and in writing. • Calm and objective when faced with problems and challenges. What are the next steps? Please click on the ‘Apply now’ button to apply online. **Please be advised that, depending on application numbers, the advert will close before the closing date mentioned. Therefore, we recommend submitting applications as early as possible. Interviews will commence from 7th October**

Join us at NatWest Boxed as a Product Manager for the Customer and Enablers team.

We’re looking for someone to lead and be accountable for the success and outcomes of the banking as a service enablers team.

• You’ll be managing Product Owners and Business Analysts to maximise the impact of features that are developed working in partnership with Engineering Managers
• This is an opportunity for you to make your mark on the future of our NatWest Boxed Banking-as-a-Service proposition

What you'll do

We’re looking for a true leader who wants to take full ownership of their role. You’ll develop a vision for the direction of your Mission team to build all customer services, platform migration services and execution, and POS lending enabling services.

You’ll also be:

• Managing and coaching a team of Product Owners and Business Analysts to maximise the impact of features that are developed
• Working with wider teams to successfully execute a platform migration onto the services built within this domain
• Championing product ways of working in your teams and the wider organisation as part of the end-to-end product lifecycle, with time spent appropriately across discovery, delivery and measuring performance to enable us to be API first in everything we do
• Helping to foster a culture of experimentation and iteration in Natwest Boxed
• Ensuring that work is appropriately scoped, estimated delivery goals are understood and progress against goals is clearly communicated to business stakeholders

The skills you'll need

You’ll already be a capable and experienced Product leader with knowledge of how to drive customer value, meet deadlines on budget, and with the ability to demonstrate strategic talents. Your communication skills need to be excellent and you’ll have a commitment to succeed in everything you do.

You’ll also be expected to have:

• Strong product leadership, with some in financial services, core banking or microservices platforms
• Experience of building reusable microservices to scale across a number of consumers and user cases
• High attention to detail and a proven ability to manage multiple, competing priorities
• Experience leading successful consumer products from concept to adoption, with experience in all stages of the product life cycle

CareTech is a person-centred Care Company, which provides quality of care to adults. We enable adults with complex needs to make their own life choices, and to develop confidence and independence to live, learn, thrive and engage, building a better future.

We are looking for a Care Team Leader to work within our growing Supported living team.

A key purpose of the job is to act as a role model, to staff ,so that they are encouraged to understand the people we are supporting, take pride in providing the practical and emotional care that enables the individual service users to lead a good quality of life.

We refer to this as Extraordinary Days, Every Day.

*£500 Recommend A Friend Bonus

Our service supports people with autism, learning disabilities, mental health illness and neurological conditions up and down the UK. We want people to live as independently as possible and to continue to offer that outstanding level of support we need people like you to join us and help to improve the lives of our service users. You will be responsible for enriching people’s lives, enjoy having a positive impact on their wellbeing and take pride in knowing you are a part of something bigger.

Key Skills

12 Months Experience in a Caring environment
To supervise the day to day delivery of care, to ensure service user needs are met and manage service in absence of Manager.
To be responsible for the care, welfare and safety of service users and health and safety of staff.
Coordinate the service and participate in reviews, reassessing the changing of person centred support plans to ensure they are up to date and in line with individuals needs.
Undertake regular supervisions with staff.
Act as a skills coach for staff and chair regular team meetings.
To participate when required in the recruitment of staff within an equal opportunities framework.
Health & Social Care Level 3 Qualification
Good communication skills, allowing you to engage & interact with our Service Users
Ability to keep calm under pressure
Confidence to work alone and also be part of a team (family)
Passionate about making a difference to someone else life
Good written skills

Company Values

Friendly, passionate and caring nature
Positive, pleasant and approachable
Empowering others to develop and live fulfilling lives
Person Centred, allowing our children to explore & utilise their own strengths
Innovative, by using or showing new methods and ideas

Rewards & Benefits

*£500 Recommend A Friend Bonus
*Blue Light Card
Up to 28 Days Holiday
Full induction programme to Care Certificate Standards
Dedicated learning & development programmes
We provide free training to achieve qualification in Social Care
Access to a wide range of free online courses for all staff on a variety of topics for self-development of your career
Free DBS Check
Stakeholder Pension
Free Employee Assistance Programme
Annual Employee Awards Evening
Employee Recognition Schemes
Career progression within the company
CareTech Foundation – Opportunity to apply for family and friend’s grants

Successful candidates will be required to complete an enhanced DBS disclosure prior to commencement of employment, the disclosure expense will be met by the employer.

If you have not heard from us within 14 days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

*T&C’s paid following the successful completion of a 6-month probation period

Stoke-on-Trent - Care Team Leader [SYS-12142]

Support Worker

Batley at our Batley Foyer Supported Service

Permanent, full-time, working on a rota

£12 per hour (£23,464 per annum) plus great benefits including Health Cash Plan

Home, a place where you belong

Want to be part of a team that really cares and empowers you to help change a customer’s life for the better? As our Support Worker, you’ll be at the heart of supporting our customers who have complex needs to develop their skills to live more independently in the community. You’ll make a big difference each day as you help our customers achieve their hopes and aspirations. Amazing we know!

Typical day as our Support Worker

• Assisting customers with practical, daily living tasks to develop their independence, helping them to achieve the goals, aspirations and outcomes documented in their support plans.


• Supporting our customers aged 16 to 24.


• Helping customers with daily living activities such as making meals, shopping, budgeting, maintaining their tenancy and moving onto independent accommodation if they are able.


• Carrying out risk assessments, support planning, goal setting and regular reviews.


• Cuppas, chats and catch ups. There’s no rushing from one customer to the next here! Plenty of time to work together with colleagues too.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the Top Ten Great Places to Work in the UK!

You bring

• Passion to support our customers to live their best life, working together with an eye for detail


• Experience of caring for others, you may have worked in care before or have experience of caring for others such as family members or children


• The ability to work on your own initiative, remain calm under pressure and have a resilient approach


• Recognise every customer is different and you’re able to adopt a flexible, personal approach, listening to customers to understand their needs

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review

Our team

Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!

Job details

• Working on a rota basis, (we’re open to discussing other shift patterns with you)


• Where we’re flexible with you, we do need to meet the needs of our customers. That may mean adapting your start or finishing times on occasion.


• Able to use technology to update support plans, complete online learning and to collaborate with colleagues.


• You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!


• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.


• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.


• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!


• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.


• Learn more about our benefits on our website.

Find out more

Click APPLY NOW to see our Support Worker Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk .

Proud member of the Disability Confident employer scheme