Total 242 transportation logistics job vacancies in birmingham west midlands b2 5af

Sea Logistics Operational Care Specialist | United Kingdom | JR2407_0079

We currently have a fantastic opportunity to join our Sea Logistics team as Import Operational Care Specialist at our Birmingham Branch. This role is vital to ensuring the smooth coordination of customer shipments and the accurate, timely update of key milestones within our operational system. Be a part of our mission to deliver excellence in logistics and customer care.

YOUR ROLE

As an Import Operational Care Specialist, you will be an integral part of our Operational Care Centre (OCC). You will handle the timely processing of tasks using Business Process Automation (BPA) to ensure that sales quotations are correctly linked to shipments, and that costing and gross profit (GP) are accurately managed. Your primary responsibilities will include coordinating customer shipments, ensuring that key milestones are accurately and promptly updated in the operational system, and maintaining seamless communication with Customer Care Specialists within the Customer Care Locations (CCL). You will play a critical role in managing the flow of information between various teams and external stakeholders to ensure operational efficiency and compliance with our high standards.

YOUR RESPONSIBILITIES

• Ensure carrier contract retrieval into cost entry and add manual accruals as required.
• Ensure accurate gross profit for all contracted freight and UK charges.
• Maximise gross profit on every shipment by ensuring correct profit share and sales quotation is linked on every shipment file.
• Investigate and resolve issues related to schedule changes, routing discrepancies, and missing shipment statuses and notify the respective parties in case of issues.
• Monitor and address discrepancies with carrier invoices, escalating, as necessary.
• Raise freight and additional charge invoices to our customers.
• Serve as a key contact for the services within your scope.
• Engage in regular communication with Customer Care Locations, other OCC departments, Kuehne + Nagel offices overseas, and suppliers, building strong relationships.

YOUR SKILLS AND EXPERIENCES

• Experience in either freight forwarding or transport planning preferably with the focus on sea freight.
• Experience in Import Operations is advantageous.
• Experience in processing data and task based work is advantageous.
• Ability to understand and execute new processes.
• Excellent knowledge of MS office features, especially excel.
• Understand & respect the company confidentiality and compliance regulations (Code of Conduct).
• Strong affinity with required customer quality standards.
• Understanding of Incoterms, shipment types and methods.
• Very good time management skills with the ability to set priorities, fulfil critical tasks in time and keep to deadlines.

GOOD REASON TO JOIN

If you would like to become a valued member of our team then we will also make sure that you're rewarded for your commitment and expertise. We are offering a competitive salary with discretionary bonus and 25 days holiday plus bank holidays, life assurance and private health insurance. You will also have the opportunity to join the contributory Kuehne + Nagel pension plan and benefit from our Route 2 Rewards scheme which offers discounts and savings on a wide range of high street or internet goods and services.

ABOUT KUEHNE+NAGEL

With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.

CONTACT

Paulina Kazmierczak
paulina.kazmierczak@kuehne-nagel.com

National Road Logistics Business Development Manager | United Kingdom | JR2405_0066

The Road Logistics Business Development Manager is responsible for new business sales and the development of customers within the road logistics business unit.

YOUR ROLE

You will be allocated a specific sales area and tasked with identifying and generating a pipeline of customers moving volumes between the UK and EU. The primary function is to sell the core products of the road logistics business unit, ensuring the development and maintenance of revenues from both new and existing businesses as agreed upon with line management. This position is open in one of our offices located in Dartford or Bristol and requires mobility within these areas.

YOUR RESPONSIBILITIES

• Identify and generate new business opportunities for the road logistics business unit.
• Manage and maintain target customer lists and a pipeline for clients spending £100,000+ annually on road movements.
• Handle RFI and RFQ management using Kuehne + Nagel's Tender Management Methodology.
• Share knowledge and ensure team engagement with product activities.
• Collaborate to develop new traffic and product services with other business units.
• Report on success, pipeline, and lost opportunities regularly.
• Monitor competition and market trends to stay updated.

YOUR SKILLS AND EXPERIENCES

• Experience in logistics and senior sales positions required.
• Knowledge of the EU road logistics market.
• Proficiency in MS Office (Excel, PowerPoint, Word).
• Strong commercial acumen.
• Excellent verbal and written communication skills.
• High attention to detail.
• Ability to interpret and analyze complex data.
• Effective influencing and negotiating abilities.

GOOD REASON TO JOIN

ABOUT KUEHNE+NAGEL

With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.

CONTACT

Paulina Kazmierczak
paulina.kazmierczak@kuehne-nagel.com

ABOUT KUEHNE+NAGEL

With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.

Sea Logistics Intermodal Key Account Specialist | United Kingdom | req117446

"Ready to chart a course for a long-term career with a global logistics leader? Join our Sea Logistics team in Aston and become part of our ongoing success story!"

YOUR ROLE

We are looking for a Sea Logistics Intermodal Key Account Specialist for our office in Birmingham. You will work with the Intermodal team based in Aston, with a focus on operational planning of UK container transport requirements, utilizing the most cost-efficient routing whilst ensuring we deliver excellent service to one of our Key Accounts.

YOUR RESPONSIBILITIES

• Planning of import moves for key accounts utilizing TOPS operating system.
• Working closely with haulage providers to ensure transport plan is achievable and executed to customers' requirements.
• To be the first point of contact for customers and transport providers.
• Maintain proactive communications with customers both written, verbal and face to face.
• Collate data and produce daily operational reports.
• Ensure that the required levels of operational service are maintained.
• Ensure that completed transport orders are correctly rated and aligned to customer and supplier's agreements, ensuring that any additional costs have been captured and verified as correct.
• Prioritize and action on email correspondences promptly.

GOOD REASON TO JOIN

If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory Kuehne + Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.

YOUR SKILLS AND EXPERIENCES

• Showcase your strong communication skills that bridge gaps and build connections.
• Navigate language effortlessly with native or C1 English proficiency.
• Excel expert, turning numbers into insights

About the role

We are seeking a highly motivated and experienced Senior Sales Support Executive to join our team. This role will provide advanced support to the sales team, ensuring seamless operations and exceptional customer service. The ideal candidate will act as a pivotal link between various departments, manage customer inquiries, and contribute to the achievement of sales targets.

What you will be doing

• Sales Support Coordination: Assist sales representatives in preparing quotations, proposals, and presentations. Ensure all SOPs are updated and communicated to the relevant customers. Follow-up quotation requests from customers and track conversion success. Identify process improvement opportunities and work with Sales manager to implement them.
• Business Implementation: Participate in new or adjusted projects’ implementation, following-up with internal and external stakeholders on milestones and targets to achieve. Proactively share innovative ideas to improve current processes in place and mapping opportunities to achieve success.
• Customer Relationship Management: Maintain and update customer information in the CRM system. Handle customer inquiries and resolve issues promptly to ensure high levels of customer satisfaction. Escalate topics to Sales Manager to remove blockers and update the customers accordingly.
• Order Processing: Oversee the order processing cycle from receipt of the order to delivery, ensuring compliance with company policies and customer requirements. Work closely with Operations to understand bottlenecks and propose short and long-term fixes.
• Reporting and Analysis: Generate weekly/monthly sales reports and analytics to track performance metrics. Provide insights and recommendations to improve sales processes. Understand the customers’ needs in terms of reporting and align with IT teams to tailor the solution.
• Cross-functional Collaboration: Work closely with the operations, finance, IT and logistics teams to ensure coordinated efforts in meeting customer needs and achieving sales objectives.
• Market Research: Conduct market research to identify new business opportunities and support the sales team in strategic planning. Share market updates and news with the relevant customers.

The successful candidate

Essential

• Bachelor’s degree in business administration, Marketing, Logistics, or a related field.
• Experience: Minimum of 3 years of experience in sales support, preferably within the logistics or transportation industry.
• Strong understanding of sales processes and customer service principles.
• Excellent communication and interpersonal skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Analytical and problem-solving abilities.
• Ability to multitask and manage time effectively in a fast-paced environment.

Desirable

• Detail-oriented and highly organized.
• Proactive and able to work independently.
• Team player with a positive attitude and strong work ethic.

This is the occasion you have been waiting for!

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE- No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

Hourly Rate of £12.50 per hour (full time, 39 hours/week)

Please note this is primarily a nights position, but days may be required according to business needs

Please note the role will be predominantly night shifts, with some day shifts as per business demands.

A WORLD OF REWARDS

• Target Based quarterly bonus
• Free, healthy and high quality meals when on duty
• Discounted Membership to the on-site LivingWell Health Club
• Grow your Career! Your next position could be as a Conference and Banqueting Operations Manager.
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• Discounted dental and health cover
• High street discounts: with Perks at Work
• Free car park
• Subsidised Taxi between 12am and 7am
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Guest Experience Day: 1 night stay with breakfast and dinner
• Modern and inclusive Team Member’s areas

The Conference and Banqueting Logistics Supervisor will provide the Porters department in Conference and Events with the leadership required to maximize guest satisfaction at optimal productivity levels, whilst ensuring all meeting rooms, common hotel areas as well as C&E storages and its associated areas are set according to the business requirement, in a high standard of tidiness, cleanness in safe and secure environment.

You enjoy supervising and delivering events smoothly and efficiently, dealing with guests’ queries and complaints. You will work closely with the management team, deputising in their absence, and working towards creating memorable experiences for our guests and colleagues.

Are you an ambitious Conference and Banqueting professional, looking to develop your leadership skills and passionate about guiding your team to success? Do you have excellent communication, coaching, and problem solving skills? Then this is the job for you!

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

#LI-ZS2

Proud member of the Disability Confident employer scheme

Operations are the heartbeat of our service - ensuring our Operations team is levels ahead of the general market in terms of their quality control and speed of work - as businesses depend on the Operations team to drive productivity 24/7/365. As the Warehouse & Logistics Manager, you will be our subject-matter-expert in managing all aspects of our operations, focusing on inbound and outbound logistics, processing, warehouse management, and overall supply chain efficiency. 

We are seeking talented individuals with a proven track record in operations management, excellent leadership skills, and a strategic mindset to drive continuous improvement and operational excellence. You will manage a team of 30+ and will report to our CEO of Indonesia.

• Manage Processing Operations: Balance attention to detail with swift execution, solve problems efficiently, and collaborate with other departments.
• Oversee Inbound and Outbound Logistics: Manage and optimize transportation, ensure timely deliveries, and monitor costs.
• Warehouse Management: Coordinate warehouse activities, optimize space utilization, and ensure compliance with safety standards.
• Ensure Operational Efficiency: Develop strategies to improve efficiency, analyze data for improvements, and foster a culture of continuous improvement.
• Team Leadership and Development: Lead, mentor, and motivate the team, set goals, and promote a positive work environment.
• Compliance and Safety: Ensure regulatory compliance, enforce safety procedures, and conduct inspections to maintain safety standards.
   

APPRENTICESHIP - Sea Logistics Operational Care Specialist (Starting 23rd September 2024) | Birmingham | req117215

Are you looking for a challenging and rewarding career in the logistics and freight forwarding industry? Look no further! We are currently seeking a motivated and enthusiastic individual to join our National Imports Operational Care Centre in Birmingham. As a member of our team, you will have the opportunity to work with some of the best in the business and gain valuable insights into the industry.

YOUR ROLE

The Operational Care Specialist Apprentice will be part of a team within the Operational Care Centre (OCC) responsible for ensuring efficient and effective operations, focusing on providing outstanding care and service to our clients. The role oversees the importation process of goods into the country and will involve coordinating with various stakeholders, ensuring compliance with trade regulations, and optimising the efficiency of the import logistics process. This is not just another job, it's an exciting opportunity to be a part of something big and make a real difference. So, if you are ready to take your career to the next level and work with some of the best in the business, then we want to hear from you!

YOUR RESPONSIBILITIES

Our Apprenticeship is a 24 month programme, combining practical on-the-job training with study towards the Business Administration Level 3 apprenticeship. You will work within a successful team while learning everything you need to know whilst supported by your peers, your managers, and the apprenticeship team within Kuehne+Nagel.

You'll be learning how to…

• Aligning with our Customer Care Teams to meet and exceed our Customer's requirements
• Coordinate the end-to-end import process from shipment initiation to delivery
• Maintain accurate and comprehensive records of all import documentation.
• Liaise with suppliers, freight forwarders and custom brokers to track shipments and resolve any issues that arise during the import process.
• Address and resolve any issues related to import shipments, such as delays, damages, or compliance concerns.
• Provide excellent customer service by ensuring clear communication and prompt responses to inquiries related to import shipments.

YOUR SKILLS AND EXPERIENCES

• The minimum entry requirement for this apprenticeship is Five GCSEs at grades 3 - 9 / A*-D including Maths & English)
• Our company values candidates who are passionate about providing excellent customer service, have a strong work ethic, and are able to communicate effectively with others. Good planning and organization skills is important and you will need the ability to multitask and be a self-starter.
• Previous use of Microsoft Outlook and Excel is beneficial.
• Please be aware that this vacancy does not meet the minimum requirements for visa sponsorship and for apprenticeship funding, candidates must have been resident in the EEA for at least the last 3 years.
• This is an entry level training position. If you are already qualified or experienced in this area of work, this is unlikely to be the position for you. However, we would welcome your application for one of our other vacancies which can be found at https://jobs.kuehne-nagel.com/uk/en

Key Information:
Apprenticeship Contract:Fixed Term - 2 years
Working hours: 8:30am-5:00pm, including 1 hour lunch.
Place of work: outline. Will be expected onsite full time until performance expectations met & initial training completed. If approved, opportunity to work from home 2 days a week is available.

Recruitment Process:
Step 1: Applications will be reviewed on a rolling basis.
Step 2: Shortlisted candidates will be invited to complete a telephone screening call with a member of our Resourcing team. This is a great opportunity to find out more abut the business and for us to understand why you are interested in this apprenticeship and what you feel you can bring to the role.
Step 3: A final shortlist of candidates will be invited to an interview onsite with two members of the hiring team
Step 4: All candidates will receive telephone feedback after their interviews and if offered will be invited to return to the office for a further site tour and to provide right to work documentation.

GOOD REASON TO JOIN

We are thrilled to offer you a chance to join our amazing group of apprentices. You can expect a competitive starting salary of £15,500 in year one with an increase after 12 months, and a great bonus once you have completed your apprenticeship. But that's not all! You will also receive attractive benefits and an Apprentice NUS discount card. We understand that starting a new job can be daunting, but don't worry! You will be supported throughout your journey by a network of mentors, line managers and previous apprentices. They will help you achieve your qualifications and progress along your apprenticeship journey. Don't miss out on this fantastic opportunity! Apply now and take the first step towards a bright future.

ABOUT KUEHNE+NAGEL

With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.

CONTACT

UK Future Talent
uk.futuretalent@kuehne-nagel.com

Customer Care Specialist Sea Logistics | United Kingdom | JR2405_0026

Are you looking for a career in a freight forwarding and want to work for the world's number 1 sea freight forwarder? Then we have an excellent opportunity at our Birmingham Branch to join our International Supply Chain team as a customer care specialist.

YOUR ROLE

We are currently recruiting a Customer Care Specialist to join our International Supply chain management department, who will be responsible for daily direct interaction with our internal and external customers, proactive customer service in a timely and professional fashion, problem solving, customer follow up, interaction with our sales colleagues. And equally as important, ensuring that our Operational Care Centres (OCC's) have all of the necessary information (including systematic information) to be able to execute on our customer behalf. The Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel, as well as documenting and investigating any deviations from the expected level of service provided. All of these activities are to be executed via Kuehne + Nagel Customer Care system. This is a full-time position in our office at Birmingham.

YOUR RESPONSIBILITIES

• Ensure all requests carried out to the pre-set service levels and standard procedures, in a timely manner, in line with the KPI requirements;
• Focus on improving customer satisfaction by delivering high quality services to be evidenced via our customer feedback tool;
• Ensure service excellence by leveraging a high level of forwarding and market knowledge;
• Monitor customer shipments in order to provide proactive updates to customers and to problem solve (by collaborating with other stakeholders) in anticipation of a customer complaint;
• Document, investigate and conduct root cause analysis on any deviations using Kuehne+Nagel systems;
• Manage tasks through Business Process Automation tools (BPA) and all related features such as task tags;
• Inclusion and transfer of customer requirements into the Kuehne+Nagel systems (including sold rates and other agreements) so that Operational Care Centres (OCCs) are clearly informed about deliverables;
• Field complaint calls and provide problem resolution in alignment with stakeholders.

YOUR SKILLS AND EXPERIENCES

• Strong customer service orientation and able to communicate effectively;
• Demonstrate excellent organisational skills and strong interpersonal skills as well problem solving skills;
• Ability to work on own initiative and as part of a team - achieve deadlines and be a teamplayer;
• Experience in either freight forwarding or transport planning with key focus on Sea Logistics - minimum 2 years of workexperience (recent graduates in a logistic studies are also welcome);
• Excellent knowledge of MS office features, especially excel;
• Ability to cope with change and embrace new technologies, demonstrate adaptability to change.
  
  #LI-SD2

GOOD REASON TO JOIN

If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.

ABOUT KUEHNE+NAGEL

With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.

CONTACT

Sigrid De Roy
+31 6 25 73 70 15

Internal Account Manager - Road Logistics | Birmingham | req116786

Exciting opportunity to join our Road Logistics Sales Team based in Aston managing and developing an existing portfolio of customer accounts!

YOUR ROLE

With our diverse service portfolio, we continue to provide innovative solutions to the market through our customer focus and proximity. Our continued dedication to quality and operational excellence enables us to exceed customer expectations and ensure sustainable profitability, creating a business environment which enables our employees to prosper. To support our continued commitment to our customers we are currently recruiting for an Internal Account Manager to join our hugely successful market leading International Road Logistics team based in Aston, Birmingham. As an Internal Road Logistics Account Manager you will be responsible for managing, maintaining and growing existing accounts. As part of your role you will have a designated size of portfolio in which you will have responsibility for managing against designated targets and ensuring maximum customer satisfaction

YOUR RESPONSIBILITIES

• ...
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YOUR SKILLS AND EXPERIENCES

• Sound understanding of Freight Forwarding with strong technical forwarding knowledge and customer focus.
• Demonstrate an ability to negotiate and influence others both internally and externally. 
• An understanding of how to influence the profitability from a customer. 
• Have a strong attention to detail and accuracy 
• Have customer Service experience   
• Have proven experience of stakeholder management and networking to achieve results 
• Experience of working/managing existing customer portfolios/pipeline
• Strong ability to convince and communicate

GOOD REASON TO JOIN

This role offers ambitious candidates a superb opportunity to support our existing KN infrastructure within the region. We are offering a competitive salary, target related bonus scheme and life assurance. You can join the contributory KN pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organisation.

ABOUT KUEHNE+NAGEL

With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.

CONTACT

Leanne Turner
leanne.turner@kuehne-nagel.com