Job Description:

Based on John Muir Health Nursing's Vision of being the innovative leader for the professional role of the registered nurse. Through evidence-based practices and relevant patient care models, the nursing culture will create a compassionate healing environment, ensure interdisciplinary collaboration and foster professional growth and satisfaction. The staff registered nurse (RN) is a licensed professional caregiver who assumes responsibility and
accountability for planning, delegating, and coordinating the nursing care of a group of patients during a designated time frame utilizing the John Muir Medical Center Standards of Care, ANA's Standards of Practice and Professional Performance, and the California Nurse Practice Act, Title 22, and Title 16. The RN coordinates and provides care through the therapeutic use of self, nursing process, and the environment and technology, in partnership and collaboration with interdisciplinary team members.

Education:

• Graduate of an Accredited School of Accredited School of Nursing Required

Experience:

• 6 Months Nursing - Labor and Delivery Required or

• Senior Preceptorship in Labor and Delivery within the last 18 months Required

* ADDITIONAL EXPERIENCE REQUIREMENTS *

• 3 years of Medical Acute Care nursing (inpatient setting) may be considered in-lieu of the senior preceptorship in L/D within the last 18 months or L/D experience

Certifications/Licensures:

• RN Registered Nursing - California Board of Nursing Required

• BLS Basic Life Support - American Heart Association Required

• ACLS Advanced Cardiac Life Support - American Heart Association Required prior to completion of orientation to the assigned area

• NRP Neonatal Resuscitation Program - American Heart Association Required prior to completion of orientation to the assigned area

• Specialty Certification Preferred

Skills:

• Strong written and verbal communication skills.

• Effectively motivates teams.

• Fetal Monitoring Competency within 3 months of hire required.

Work Shift:

12.0 - 19:00 - 08:00 No Waive (United States of America)

Pay Range:

$74.66 - $101.72

Hourly

Scheduled Weekly Hours:

36

Job Description:

Performs all duties associated with sterile processing activities. This requires an in-depth knowledge of surgical instrumentation, standard sterilization practices and methods as well as medical terminology. Responsible for maintaining high standards for decontamination, assembly, inspecting, wrapping, sterilization, and dispatch of surgical instruments and medical equipment for Surgical Services, affected Ambulatory departments, and/or all Ancillary Departments. Works in conjunction with the OR staff and other departments to provide timely sterile products, trays, case carts, and supplies. The SPD Tech maintains quality, consistency and continuous workflow between the OR or department/clinic and Sterile Processing while practicing above average customer service.

Experience:

• 1 year Experience in a Sterile Processing Department or a Certificate from an accredited - Sterile Processing School - Required​

Certifications/Licensures:

• CRCST (Certified Registered Central Service Technician) - HSPA - Required or

• CSPDT (Certified Sterile Processing and Distribution Technician) - CBSPD  - Required

Skills:

• Knowledgeable in sterile technique and the principles of aseptic practice - Required.

• Manual dexterity and mechanical aptitude - Required.

• Critical thinking regarding job safety measures.

• A high degree of organizational skills, ability to set priorities, manage multiple demands and the ability to complete tasks under strict time lines - Required.

Work Shift:

08.0 - 15:00 - 23:30 No Waive (United States of America)

Pay Range:

$31.93 - $39.51

Hourly

Scheduled Weekly Hours:

40

Job Description:

Prepares patients for procedures, assumes responsibility for patient needs during procedures. Performs procedures with accuracy and thoroughness in a timely manner, adhering to the protocols outlined in the department's procedure manual upon the order of a licensed independent practitioner for diagnostic interpretation by a radiologist.

Education:

• AMA Approved School of Radiologic Technology - Required

• Certificate Venipuncture - Required if performing CT or within 6 months of assuming position

Experience:

Additional Experience Requirements:

• Maintains and acquires CE units as required by the State/National agencies

• CT or ARRT-CT Required if performing for any new hire after July 31, 2019. New graduates and internal transfers will have 14 months to obtain. All other new hires into a CT Technologist role will have 6 months to obtain.

Certifications/Licensures:

• Radiologic Technologist - Certified (CRT) Current California - Required

• CRT Fluoroscopy - California Department of Public Health - Radiologic Health Branch – Required.  For new hires, the technologist must obtain a fluoroscopy permit within 6 months.

• BLS Basic Life Support - American Heart Association - Required

• Rad Techs - ARRT American Registry of Radiologic Technologists - Required

• CT Computed Tomography - ARRT American Registry of Radiologic Technologists - Required if performing CT.

Work Shift:

08.0 - Per Diem Days No Waive (United States of America)

Pay Range:

$57.50 - $77.49

Hourly

Scheduled Weekly Hours:

0

Job Description:

Based on John Muir Health Nursing's Vision of being the innovative leader for the professional role of the registered nurse. Through evidence-based practices and relevant patient care models, the nursing culture will create a compassionate healing environment, ensure interdisciplinary collaboration and foster professional growth and satisfaction. The staff registered nurse (RN) is a licensed professional caregiver who assumes responsibility and
accountability for planning, delegating, and coordinating the nursing care of a group of patients during a designated time frame utilizing the John Muir Medical Center Standards of Care, ANA's Standards of Practice and Professional Performance, and the California Nurse Practice Act, Title 22, and Title 16. The RN coordinates and provides care through the therapeutic use of self, nursing process, and the environment and technology, in partnership and collaboration with interdisciplinary team members.

Education:

• Graduate of an Accredited School of Accredited School of Nursing Required

Experience:

• 6 Months Nursing - Labor and Delivery Required or

• Senior Preceptorship in Labor and Delivery within the last 18 months Required

* ADDITIONAL EXPERIENCE REQUIREMENTS *

• 3 years of Medical Acute Care nursing (inpatient setting) may be considered in-lieu of the senior preceptorship in L/D within the last 18 months or L/D experience

Certifications/Licensures:

• RN Registered Nursing - California Board of Nursing Required

• BLS Basic Life Support - American Heart Association Required

• ACLS Advanced Cardiac Life Support - American Heart Association Required prior to completion of orientation to the assigned area

• NRP Neonatal Resuscitation Program - American Heart Association Required prior to completion of orientation to the assigned area

• Specialty Certification Preferred

Skills:

• Strong written and verbal communication skills.

• Effectively motivates teams.

• Fetal Monitoring Competency within 3 months of hire required.

Work Shift:

12.0 - 19:00 - 08:00 No Waive (United States of America)

Pay Range:

$74.66 - $101.72

Hourly

Scheduled Weekly Hours:

36

Job Summary

Clark County Public Health administers Nurse-Family Partnership programming and services in Clark and Cowlitz Counties. The service region for this 1.0 FTE posting is for Cowlitz County. The Nurse-Family Partnership nurse home visitor (NHV) is responsible for providing comprehensive nursing services to pregnant individuals and their families who are categorically eligible for the Nurse-Family Partnership Program. The NHV is responsible for maintaining the highest standards in clinical and public health nursing practice and adherence to the Nurse-Family Partnership model, policies, procedures, Visit-to-Visit Guidelines, and standards of Nurse-Family Partnership and of Clark County Public Health. This position receives specific direction and assignments from, and reports to, the Nurse Family Partnership Nurse Supervisor assigned to Cowlitz County.

The Public Health Nurse II classification emphasizes health promotion and prevention. Job tasks and activities may be focused on the individual-, community-, or the systems-level, depending on how the issue may best be addressed to improve health outcomes.
Nurse-Family Partnership Model Basics:
• Provides home visits to pregnant individuals and their families eligible for the Nurse-Family Partnership Program.
• Adheres to nursing process and the Nurse-Family Partnership model of home visitation.
• Carries a case load of 25 clients per 1.0FTE.

Administrative
• Supports Clark County Public Health and Nurse-Family Partnership standards, policies, procedures, Visit-to-Visit Guidelines.
• Participates in community coalitions in support of families as requested.
• Promotes public awareness of Nurse-Family Partnership and public health practice.
• Develops and maintains community relationships to support client referrals.
• Participates in weekly, one-hour reflective supervision with NFP supervisor.

Clinical
• Completes all required Nurse-Family Partnership Education.
• Attends and participates in dyadic assessment training.
• Develops therapeutic relationships, utilizes concepts of reflection and motivational interviewing with pregnant individuals and their families in a home visiting environment.
• Performs home visiting in accordance with the Nurse-Family Partnership model and Visit-to-Visit Guidelines
• Follows nursing process in implementing NFP model elements as part of nursing practice.
• Using specific program guidelines and tools, develop a working relationship with clients and their families, assess individual and family needs and promote goal setting and problem solving in six domains:
o Personal Health addresses clients' health maintenance practices, nutrition and exercise, substance use involving cigarettes, alcohol or illicit drugs, and mental health functioning.
o Environmental Health addresses adequacy of home, work, school, and neighborhood settings for pregnant individuals, birth and support parents, and infant health.
o Life Course Development focuses on clients' goals related to childbirth planning, completion of their education, and finding employment.
o Parenting Role addresses clients' acceptance of the birthing role and their acquisition of the knowledge and skills needed to promote the health and development of infants and toddlers.
o Family and Friends focuses on helping clients deal with relationship issues and enhance support for their own goals and management of child care.
o Health and Human Services addresses linking families with community services for which current family resources are not adequate.

• Provides education, support, and referral resources in assisting birthing and parenting individuals and their families in attaining their targeted goals.
• Consults and collaborates with other professionals involved in providing services to birthing persons and families.
• Evaluates client progress toward stated goals and Nurse-Family Partnership outcomes.
• Plans home visits in accordance with client goals and Nurse-Family Partnership outcomes.
• Actively engages in professional development to meet all Nurse-Family Partnership nurse home visitor competency requirements including nurse licensure education requirements for Oregon and Washington.
• Utilizes reflective practice.
• Schedules joint home visits with Nurse-Family Partnership nurse supervisor every four months.
• Attends and participates in case conferences.
• Attends and participates in team meetings.
• Participates in the review and analysis of NHV and team reports in alignment with NFP model elements and community need.
• Participates in quality improvement efforts.
• Maintains confidentiality.
• Documents appropriately.
• Ensures clients receive services in their preferred language, assuring accurate and complete communication between client and Public Health staff through use of interpreters and translated program materials as needed.
• Performs related duties as assigned or required.

Team Functions
• Understands, supports, and coaches others in the Nurse-Family Partnership vision, mission, and model.
• Represents the Nurse-Family Partnership vision, mission, and model in actions as well as verbally to both internal and external customers and colleagues.
• Assists in creating a positive work environment that promotes productivity, mentoring, teamwork, and cooperation.
• Elicits and considers differing viewpoints when analyzing issues.
• Recognizes accomplishments of team members.

Communication
• Maintains clear, effective, open, honest communication with both internal and external customers and colleagues.
• Creates, maintains, and supports a safe environment for open discussion.
• Maintains confidentiality.
• Seeks and responds appropriately to feedback.

Professional Development
• Accurately assesses own learning needs and develops strategies to meet them.
• Motivated to utilize computer technology for distance learning.
• Stays informed of current health care and nurse practice developments to provide safe, quality home visiting services.
• Establishes and records progress toward annual goals.
• Participates in training related to Electronic Medical Record systems and use of field-based technology, laptop computers and “smart” phones.
• Must successfully complete basic emergency management/incident management courses and participate in public health emergency response trainings as requested.
• Must be able to respond to public health emergencies or exercises, except while on scheduled vacation or other leave. In addition, leaves may be cancelled under public health emergencies. May be called upon to be on site at a public health event, outbreak, emergency, or intervention.

Organizational responsibilities include understanding and promoting Clark County Public Health’s mission; providing courteous, respectful, efficient customer service to all department clients; honoring diversity of all department employees and constituents; participating in department training; and striving for personal excellence in public health work.

This position has the option of a remote/hybrid work schedule possibility. However, the candidate selected must reside in OR or WA. No Exceptions.

Qualifications

Education and Experience: 

·         BSN required. 

·         Current Washington state RN license in good standing required. 

·         Oregon state RN license required within four months of hire. 

·         Current CPR required. 

·         Two years recent experience in maternal-child health, public health, home visiting, or mental/behavioral nursing preferred. 

·         Home visiting experience preferred. 

·         Bilingual language proficiency preferred.  

·         Excellent written and verbal communication skills 

·         Basic computer skills – Microsoft Teams, Zoom, EMR charting experience, Excel, calendaring, Outlook. 

·         Valid WA or Oregon driver’s license and insured automobile required. 

·         Ability to travel by air to Denver, CO for face-to-face NFP education sessions. 

Knowledge of:

·         Core functions, competencies, and essential services of public health 

·         Life-course theory as it relates to the impact of Adverse Childhood Experiences (ACEs) and application of trauma-informed care principles. 

·         Washington and Oregon State Nurse Practice Acts. Interviewing and counseling techniques including motivational interviewing. 

·         Local services and referral processes. 

·         The impact of systemic and institutional racism and discrimination (including discrimination based on race, ethnicity, sex, mental or physical ability, religion, gender, gender expression, gender identity, veteran status, and martial status) on socioeconomic status, access to care, housing status, behavior, attitudes, and values related to health. 

·         The role and importance of cultural, social, and behavioral factors in determining the delivery of public health services. 

·         Cultural humility practices; awareness and importance of honoring cultural differences. 

 

Ability to:

·         Recognize professional and personal areas for growth and the ability to self-reflect. 

·         Examine personal beliefs and values, knowledge of cultural differences when building relationships with clients, peers, and the community.  

·         Express ideas effectively both orally and in writing and maintain accurate client records. 

·         Effectively use a computer, Microsoft Office software, email, internet, and cell phone to accomplish job functions. 

·         Coordinate services with multiple providers and service organizations. 

·         Accept feedback and make changes as appropriate. 

·         Develop a shared plan of care and build self-efficacy of individuals and families. 

·         Organize and prioritize multiple program functions. 

·         Use independent nurse judgment. 

·         Work courteously and tactfully with challenging or upset clients and work collaboratively and cooperatively with co-workers and the public. 

·         Seek consultation or collaboration when appropriate. 

·         Practice within the scope of nursing licensure. 

·         Maintain valid Washington and Oregon registered professional nurse licenses. 

·         Obtain a valid Washington or Oregon driver’s license and show proof of auto insurance. 

·         Provide documentation of immune status to vaccine preventable diseases, and/or participate in the employee immunity program (which involves using accrued vacation leave during outbreak response if not fully immunized). 

·         Understand, recognize, and address systems of oppression and behaviors that perpetuate discrimination, unconscious and/or individual/personal bias, privilege, power, stereotypes, and stigma. 

 

Other Requirements: 

·         Must protect the privacy and security of protected health information as defined in State and Federal law. 

·         Must adhere to OSHA/WISHA guidelines, including but not limited to timely completion of mandatory trainings. 

·         Must have access to reliable transportation. 

 

Selection Process:

Resumes and other documents must be attached together in the 'Resume Upload' section of the application.  Multiple files are allowed, but all applicant attachments must be uploaded simultaneously, as there is no way to edit or append uploaded materials after submitting the application.

Application Review (Pass/ Fail) - An online application is required.  Attaching a resume does not substitute for a completed application; incomplete applications will not pass the application review.  Candidates deemed most qualified will be invited to participate in the remainder of the selection process.

Practical Exam (Pass/Fail) - This recruitment may require a practical exam which will be job related and may include, but not limited to, the qualifications outlined in the job announcement.  Candidates deemed most qualified will be invited to participate in the remainder of the selection process.

Oral Interview - The interview will be job related and may include, not limited to, the qualifications outlined in the job announcement.  Top candidate(s) will continue in the process.

Employment references will be conducted for the final candidates and may include verification of education

Examples of Duties

Duties may include but are not limited to the following:

·         Carry 30 pounds of paper, equipment, materials, etc. 

·         Drive a car, fly as a passenger in a plane, or other misc. travel as required. 

·         Bend, lift, walk, and use equipment in the performance of duties. 

·         May be exposed to clients or members of the public, including individuals or small groups with potential for violent or aggressive behavior. 

Salary Grade

Local 335.11A

Salary Range

$36.00 - $51.56- per hour

Close Date

Open Until Filled

Recruiter

Irene Catherine Chrest

Email:

Irene.Chrest@clark.wa.gov

Equal Opportunity Employer

Clark County is an equal opportunity employer committed to providing equal opportunity in employment, access, and delivery of all county services. Clark County’s Equal Employment Opportunity Plan is available at http://www.clark.wa.gov/human-resources/documents.

Employee Benefits and additional compensation

Clark County provides regular full-time and part-time employees with a comprehensive benefits package which includes medical, vision and dental insurance, paid leave, flexible spending accounts, life insurance and long-term disability, retirement, and deferred compensation.  Some types of employees in some positions and bargaining units might have different benefits and additional compensation.  More specific benefit information for the different bargaining units can be found at https://clark.wa.gov/human-resources/employee-benefits. Also please refer to the specific bargaining unit contract for additional compensation at https://clark.wa.gov/human-resources/documents.

Retirement Information

All Clark County employees must participate in a WASHINGTON STATE RETIREMENT SYSTEM PLAN (PERS, PSERS or LEOFF).Employee contributions begin the first day of work. Current contribution rates vary by plan but could range from 5% to 15% of gross pay, depending on the plan choice. 
 

For additional information, check out the Department of Retirement Systems' web site here: http://www.drs.wa.gov/

If you are in need of ADA/Section 504 assistance for accommodations, please contact Human Resources at (564) 397-2456; Relay (800) 833-6388.

Job Summary

The Deputy Health Officer participates in and provides leadership across a wide range of public health activities through the regional health officer program. The primary purpose of the position is to provide consultation, public health and clinical leadership and technical direction to Clark County Public Health and as needed, several other regional local health departments in Washington State. This is an appointed position with major responsibility for control and prevention of communicable disease, chronic disease and environmental exposures, planning for and response to public health emergencies; and providing oversight in the development of all clinical policies, procedures, and standing orders. The Deputy Health Officer serves the Clark County Public Health Department, and as needed, the Health Departments for Pacific County, Skamania County and Wahkiakum County, as needed, as a member of the Pacific, Skamania and Wahkiakum County Public Health Departments’ senior management teams. The Deputy Health Officer plays a critical role in department activities through relationships with key entities within the region, particularly the local medical communities; local Boards of Health; local, state and federal public health partners; the media; and the public. Additionally, the Deputy Health Officer is required to help identify priorities and emerging trends and communicate health data and information in a variety of settings. The Deputy Health Officer will also interact with clinical staff, providing clinical consultation and direction for Infectious Disease Program case management and/or investigations; ongoing clinical mentorship to TB case managers; and clear direction to TB case managers when developing plans of care.

Our department values our community’s diversity and seeks ways to promote equity and inclusion within the organization and with the public. Our department also encourages applications from candidates with knowledge, ability and experience working with a broad range of individuals and communities with diverse racial, ethnic, and socio-economic backgrounds.

This is a full-time non-represented exempt position.

This position has the option of a remote/hybrid work schedule possibility. However, the candidate selected must reside in OR or WA. No Exceptions.

Qualifications

Education and Experience:

The position requires the possession of or ability to obtain a license to practice medicine and surgery or osteopathic medicine and surgery in the state of Washington plus a Master’s degree in Public Health or equivalent degree, and three years of increasingly responsible experience in public health, epidemiology, preventive medicine, or a related area.  The degree must have been conferred by an institution of higher education and have National Recognition of Accrediting Agencies by the U.S. Secretary of Education, and official transcripts will be required at the time of hire.  Persons with three years of experience who do not possess a Master of Public Health or equivalent can qualify for a provisional term, subject to public health in-service orientation and periodic personal review by the Secretary of Health or his or her designee.  Any satisfactory equivalent combination of experience and training which ensures the ability to perform the work may be substituted for up to one year of the required experience.  Course work and training in public health administration, public administration or a related field is desirable, but not required.

A valid driver’s license is required.  Finalists for the position must submit a current Abstract of Driving Record and submit to a criminal background check as required by RCW 43.43.830.

The ideal candidate will have the following strengths:

• Ability to exercise independent judgment and delegate responsibility
• Ability to work independently or as part of a team
• Ability to communicate effectively with stakeholders and policymakers
• Ability to understand, interpret and apply public health law and regulations

Examples of Duties

Duties may include but are not limited to the following:

• Determines appropriate action including initiating disease prevention and infection control.
• Provides technical assistance and direction in surveillance activities and on unusual or particularly sensitive cases.
• Designs and performs studies of potential threats to public health and presents findings and recommendations to the Department Directors and Boards of Health.
• Writes, reviews, and/or revises standing orders and protocols for Departments’ nursing staff.
• Provides clinical advice to department nursing staff.
• Encourages department staff professional development, technical competence, high morale and good public relations.
• Enforces public health statutes, rules and regulations of the State Board of Health and State Department of Health and local health rules, regulations and ordinances. Emphasis is on communicable disease control and environmental health.
• Participates in the development of policies and programs to implement community health promotion and prevention priorities.
• Plans for and provides in-service training and evaluates continuing education needs of Department professional staff.
• In consultation with the Health Officer, provides medical direction during public health emergencies; assures public is protected from diseases; assures isolation, quarantine and other control measures are ordered and implemented in accordance with statutes and administrative code.
• Participates in the Infectious Disease Advisory Committee for community physicians, nurses, infection control practitioners, Health Department staff and other providers for the purpose of enhancing surveillance of communicable disease and optimizing timely response.
• Coordinates debriefing of communicable disease response between environmental health specialists and communicable disease/epidemiology team.

• Works with staff in responding to medical questions concerning outbreaks of communicable disease.

Salary Grade

M2.501

Salary Range

$12,555.00 - $18,205.00- per month

Close Date

Open Until Filled

Recruiter

Irene Catherine Chrest

Email:

Irene.Chrest@clark.wa.gov

Equal Opportunity Employer

Clark County is an equal opportunity employer committed to providing equal opportunity in employment, access, and delivery of all county services. Clark County’s Equal Employment Opportunity Plan is available at http://www.clark.wa.gov/human-resources/documents.

Employee Benefits and additional compensation

Clark County provides regular full-time and part-time employees with a comprehensive benefits package which includes medical, vision and dental insurance, paid leave, flexible spending accounts, life insurance and long-term disability, retirement, and deferred compensation.  Some types of employees in some positions and bargaining units might have different benefits and additional compensation.  More specific benefit information for the different bargaining units can be found at https://clark.wa.gov/human-resources/employee-benefits. Also please refer to the specific bargaining unit contract for additional compensation at https://clark.wa.gov/human-resources/documents.

Retirement Information

All Clark County employees must participate in a WASHINGTON STATE RETIREMENT SYSTEM PLAN (PERS, PSERS or LEOFF).Employee contributions begin the first day of work. Current contribution rates vary by plan but could range from 5% to 15% of gross pay, depending on the plan choice. 
 

For additional information, check out the Department of Retirement Systems' web site here: http://www.drs.wa.gov/

If you are in need of ADA/Section 504 assistance for accommodations, please contact Human Resources at (564) 397-2456; Relay (800) 833-6388.

Building Location:

Business Service Center

Department:

47190 Pre-Service Authorization

Job Description:

Conducts Managed Care Programs in conjunction with third party administrators’ health care agreements. Works collaboratively with and provides clinical expertise and leadership to Access Coordinators to perform all aspects of managed care, including the referral, prior authorization/precertification processes, using and revising Essentia Health’s established policies and procedures for managed care activities. Performs complex care coordination and referral management. Works collaboratively with the Essenita Health customer service personnel to provide efficient service for insurance issue resolution and smooth operations. Works collaboratively with clinical areas and business services both internally and externally. Supports efforts and participates with the Supervisor of Contracting & Payor Relations and the Health Plans Medical Directors regarding health care initiatives and compliance issues for health plans.

Education Qualifications:

Educational Requirements:

Licensure/Certification Qualifications:

Certification/Licensure Required:

• Current nursing licensure in state(s) of employment

FTE:

1

Possible Remote/Hybrid Option:

Remote

Shift Rotation:

Day Rotation (United States of America)

Shift Start Time:

0800

Shift End Time:

1630

Weekends:

No

Holidays:

No

Call Obligation:

No

Union:

Union Posting Deadline:

Building Location:

Fargo Distribution Serv Center

Department:

46100 Patient Financial SVCS

Job Description:

This position is responsible for resolving a high volume of accounts for services provided by Essentia Health in a virtual call center environment. Representative acts as the primary contact or liaison for patients to discuss outstanding self-pay balances, billing and insurance questions, and is expected to provide timely resolution for all types of inquiries. Provides efficient and accurate support for insurance, coding, registration, financial assistance and other billing related issues to help resolve patient financial responsibility. In addition, this position performs account analysis to evaluate, develop and implement an action plan to educate guarantors and help resolve their financial responsibilities. This could include conducting follow-up on delinquent accounts, collection of self-pay balances, payment negotiation, and assisting patients with programs to help with their medical bills. Position may also handle incoming patient mail with potential for producing written correspondence in response to these inquires. Qualified candidates will demonstrate a customer service orientation which consistently aims at exceeding patient expectations and contributes positively to the greater working environment. This position requires exceptional customer service skills including de-escalation, payment negotiation, and patient education. Utilizing a variety of office equipment including computer and software applications, printer, FAX, multi-line telephone, and billing systems are required. This position also requires excellent written and verbal communication skills and the ability to multi-task.

Education Qualifications:

Required Qualifications:

• Experience with handling cash payments, self-pay collections and exceptional customer service skills.
• Knowledge of utilizing office equipment such as computers, software applications, printer, FAX, copier, and billing programs

Preferred Qualifications:

• Experience in customer service, call center and/or collections

Licensure/Certification Qualifications:

n/a

FTE:

1

Possible Remote/Hybrid Option:

Remote

Shift Rotation:

Day Rotation (United States of America)

Shift Start Time:

8:00 AM

Shift End Time:

5:00 PM

Weekends:

N/A

Holidays:

No

Call Obligation:

No

Union:

Union Posting Deadline:

Position: Member Support Level 1

Reports to: Call Center Manager

Department: Call Center Operations

Compensation: $12.00 - $14.00 per hour

Purpose: Serves as an advocate to our members, guests and prospective members. Provides accurate information regarding company products, policies, and practices to both internal and external customers while delivering +1 customer service.

Duties and Responsibilities:

• Handle inbound phone calls, answering questions/concerns by internal and external customers regarding the Planet Fitness brand while delivering +1 customer service. Inbound calls include:

• Membership Questions

• Billing Questions

• General Planet Fitness Inquires.

• Answer detailed questions regarding member’s agreement and company policies while delivering +1 customer service.

• Facilitate needed updates to members’ accounts up to and including cancel request with the mindset of saving the membership through asking questions and overcoming objections.

• Strive for first call resolution and follow through with a sense of urgency.

• Maintain department inboxes and other items as designated by call center leadership, and ensure items are completed within Excel Fitness standards. 

• May participate in training of call new center employees.

• Help oversee the cleanliness of the call center.

• Perform additional duties as assigned

Qualifications:

• Minimum six (6) months of previous Call Center experience preferred.

• HS diploma or equivalent required and must be at least 18 years old.

• Successful completion of the Call Center training program within 90 days of hire required.

• Proven ability to efficiently utilize system applications to assist with all member inquiries, process member account transactions and provide research and resolution for member concerns.

• Proficient verbal and written skills to effectively communicate.

• Proficiency in Microsoft Office, CRM systems and other related applications.

• Ability to exercise excellent judgement and guide others clearly and effectively.

• Courtesy, tact and diplomacy are essential elements of this position when working with internal and external customers.

• Punctuality, reliability, patience, and a strong willingness to go above and beyond.

Benefits & Perks:

• Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay

• Every Team Player receives a FREE Planet Fitness Black Card Membership

• Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources

• PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players

Other Details:

• Supervisory Responsibility: There are no supervisory responsibilities for this role.

• Work Environment: This job operates in a professional office environment. This role regularly uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; sit, talk and hear; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

• Position Type/Expected Hours of Work: This is a nonexempt position. A nonexempt employee is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA. The anticipated work schedule for this position will be set during normal Call Center hours of operation and determined by business need. Full-Time employees are ones that regularly work at least 30 hours per week. Part-Time employees are ones that regularly work 29 hours per week or less. Availability of Full-Time and Part-Time positions are dependent on business need.

• Travel: No travel is expected for this position.

• EEO Statement: Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.

• Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Building Location:

Fargo Distribution Serv Center

Department:

46100 Patient Financial SVCS

Job Description:

Responsible for managing and resolving high volumes of accounts for services provided by Essentia Health. Acts as the primary contact or liaison for patients to discuss outstanding statements and resolve inquiries in a timely manner. Provides efficient and accurate support for insurance, coding, registration, financial assistance and other billing related issues to resolve outstanding patient accounts. Provides financial assistance via face-to-face communication and over the telephone using automated phone technology. Performs routine account analysis to evaluate, develop and implement action plans with patients to resolve financial responsibilities. Position requires follow-up with delinquent accounts and payment plans, collection of patient accounts, and may include telephone contact or follow-up on collections with letters. Position may handle incoming patient mail with the potential to respond to inquiries via written communication.

Education Qualifications:

Required Qualifications:

• Experience with handling cash payments, self-pay collections and exceptional customer service skills.
• Knowledge of utilizing office equipment such as computers, software applications, printer, FAX, copier, and billing programs

Preferred Qualifications:

• Experience in customer service, call center and/or collections

Licensure/Certification Qualifications:

FTE:

1

Possible Remote/Hybrid Option:

Remote

Shift Rotation:

Day Rotation (United States of America)

Shift Start Time:

8:00 AM

Shift End Time:

5:00 PM

Weekends:

N/A

Holidays:

No

Call Obligation:

No

Union:

Union Posting Deadline:

Position: Sub

Reports to: General Manager (GM)/ Assistant Manager (AM) / Shift Lead

Department: Operations

Purpose: Help promote our Judgement Free Zone, by representing our core values and adhering to our business drivers during each scheduled shift. 

Duties and Responsibilities:

• Perform to your best abilities during your assigned work shift.

• Monitor and maintain club cleanliness and atmosphere.

• Ensure that all proper training has been completed in order to operate safely and efficiently.

• Conduct regular audits to ensure the store is presentable and holding up to Excel Standard.

• Perform club inspections, complete assigned cleaning or associated tasks along with re-inspecting said tasks.

• Process and Review Daily Club Activity Paperwork and file in appropriate folders.

• Audit and Balance Cash Drawers on a daily basis.

• Update and Review Daily Club Reports and complete any corresponding Data Entry Documents

• Maintain and clean the Front entrance to provide customers with a clean, presentable, and welcoming environment

• Adhere to company’s policies and guidelines and address any minor infractions.

• Provide a safe and secure environment for all members

• Communicate with members and a create a high level of customer service.

• Stocking all retail and promotional items for following shift.

• Perform daily club inspections, complete assigned cleaning sections.

• Understand and adhere to company standards, audit daily paperwork, and help resolve any day-to-day customer issues.

• Audit club inventory and communicate with GM, AM and Shift Lead on recommendations of inventory orders.

• Staying up to date on all required certifications and training courses.

• Communicating with, promoting, touring, and assisting prospects and potential members

• Assisting General Manager and Assistant Manager with club promotions, training, and implementation of any operational strategies

• Ensuring Facility complies with all state and federal laws and insurance requirements

• Operating and Assisting applicable members with use of Tanning, hydro, and Total Body Enhancement Equipment and making sure all applicable paperwork and procedures are adhered to.

Qualifications:

• Must be at least 18 years of age or older.

• HS diploma or equivalent required.

• Familiar with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements

• Great communication skills with internal and external customers.

• Must be team oriented, motivated and well organized.

Benefits & Perks:

• Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay

• Every Team Player receives a FREE Planet Fitness Black Card Membership

• Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources

• PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players

Other Details:

• Work Environment: This job operates in a fitness club environment and routinely uses standard office equipment such as computers, photocopiers, fax machines and phones. The noise level in the club environment may be loud on a regular basis.

• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move objects up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

• Position Type/Expected Hours of Work: This is a part-time, non-exempt position. A non-exempt employee is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA. Days and hours of work can be expected to be between 1-29 hours a week. Club hours vary per location.  This position may work outside of normal business hours to include evenings and weekends as needed. These hours are subject to change at any time dependent on business needs.

• EEO Statement: Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices

• Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description:

Behavioral Crisis Center Technician

Independence, Missouri

Saturday & Sunday Overnight (7pm-7am)

*Shift differential (additional pay) included*
 

You will be working at the new Burrell Rapid Access Unit in Independence, Missouri, which provides the following community services:

• A 23-hour assessment, observation, stabilization, and treatment service for adults with an acute psychiatric and/or substance use disorder;
• 24/7 staffing by a multidisciplinary team of psychiatrists, nurse practitioners, nurses, licensed mental health professionals, mental health technicians, peer support specialists, and support staff.
• Care coordination and integration with public health officials and health system partners for appropriate follow-up care in the community.

About the Behavioral Crisis Center Technician Role:

• Provide general direction for all clients. 
• Implement guidelines, procedures and program rules accurately and consistently.
• Provide direction to clients in maintaining their living and sleeping areas in a neat and sanitary manner.
• Encourage individuals to develop positive relationships within the program, with both staff and other clients.
• Provide supervision, as needed, during mealtime to ensure clients have a safe and sanitary eating area and meals are carried out in an orderly fashion.
• Complete appropriate paperwork for admissions, transfers and/or discharge.
• Responsible for documenting treatment plan interventions, participating in daily activities.
• Develop and write treatment plans.
• Monitor and/or facilitate group activities as designated by supervisor engaging with clients during group activities, and providing intervention as needed for clients to obtain maximum benefit from participation.
• Responsible for maintaining facility cleanliness by completing designated facility tasks.
• Observe, record and communicate clients’ behaviors, strengths, progress, areas of difficulty and needs in a timely manner, utilizing established mechanisms and program formats.

Qualifications:

• High School Diploma or GED
• Must be at least 21 years of age
• Preferred but not required- Experience and/or degree in Human Services field (Case Management, Social Work, Crisis Support, Substance Abuse Counselor, etc)

What we offer:

Great pay, benefits, and a culture like no other.

Career Advancement Opportunities

A Burrell career is incredibly rewarding! You can make a difference in changing and even saving lives.

Burrell’s dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected in all of our content and across all of our agency.  Diversity is more than a commitment at Burrell—it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other fascinating characteristics that make us different.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Burrell is a Smoke and Tobacco Free Workplace.

Building Location:

Building B - St Marys Medical Center

Department:

46160 Registration

Job Description:

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.

This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.

Education Qualifications:

Key Responsibilities:

Preferred Qualifications:

• Previous Patient Access Representative or Patient Scheduler experience

• Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date

Licensure/Certification Qualifications:

No certification/licensure required. 

FTE:

1

Possible Remote/Hybrid Option:

Shift Rotation:

Day/Eve/Night Rotation (United States of America)

Shift Start Time:

0500,0530,0700,0800,0830,1130,1330,1330,1500,1700,2300

Shift End Time:

0130,,0730,1330,1400,1530,1700,2000

Weekends:

Yes

Holidays:

Yes

Call Obligation:

No

Union:

SMMC USWA (SMUMS)

Union Posting Deadline:

03/20/2024 11pm

The Director, Supply Chain Design and Execution – Medical Distribution will report to the VP, Supply Chain Flow and Strategy – Medical Distribution. This position leads the Supply Chain Design and Execution team; focused on ensuring our distribution network can support future growth while driving best-in-class service at an optimal cost across the U.S. Medical supply chain. With approximately $1 Billion in U.S. supply chain costs, this individual will partner with Operations and Commercial teams and use data-driven analysis, strategic thinking, initiative ideation & prioritization, and project management skills to identify current supply chain capacity and capability gaps and deploy solutions to improve end-to-end flow of product through the supply chain.  This individual must have experience driving end-to-end solutions and managing analytical teams in one or more critical supply chain functions (e.g., transportation, distribution, replenishment, network design, Capital planning, deployment, etc.).  Ideal candidate will also have experience across different industries, allowing him/her to draw upon and implement best practices. Must be a detail-oriented self-starter with the ability to lead multiple strategic projects as well as a team of highly talented Data Scientists, Business Analysts, and Project Managers.

Key duties and responsibilities may include but are not limited to: developing short and long range distribution network design strategy, capital planning and deployment, service level improvement, velocity / cycle time improvement, supplier and customer JPIs, cost optimization, and KPI/metric development. Must possess excellent communication skills to effectively interact with multiple levels and functions within the broader organization. Periodic travel in support of project implementation and customer visits may be required.

We are currently recruiting on one opening that can be located near a Medical Distribution Center.

Accountabilities

• Provides thought leadership, informs supply chain strategy, and leads network design and capital deployment functions
• Identifies and removes friction points throughout the Medical supply chain, while driving new capabilities that allow for over-achievement of customer expectations and business objectives
• Design end-to-end supply chain product flow concepts that, where applicable, leverage the broader Cardinal Health volume, systems, scale, and partnerships, while providing the Medical Segment with consistently higher levels of service
• Multi-echelon capacity and throughput planning that optimizes service level and cost, given building capacities, product availability, labor/staffing schedule, transportation, customer delivery schedules, etc.
• Works to identify and unlock capacity and throughput constraints across the supply chain through short-term projects/initiatives and medium-term investments
• Leads 3-5 year capacity, capability, and capital strategy planning and deployment – ensuring Medical distribution can meet future demand, with optimized efficiencies across the value chain
• Present recommendations to address capability gaps and various supply chain constraints that will impact supply chain execution – developing and coordinating mitigation / resolution steps
• Leverages LEAN/Six Sigma concepts to reduce process waste and drives end-to-end cost reductions and process efficiencies
• Champions innovation, simplification, and standardization of current solution offerings, operating procedures, methodologies, and processes
   

Qualifications

• 12-15 years of proven supply chain experience across multiple industries and functions preferred
• 5-7 years of experience leading both analytical and operations teams preferred
• Experience leading development of large scale, 3-5 year strategy – communicating across key stakeholders and gaining buy-in
• LEAN/Six Sigma Black Belt certification preferred
• Working knowledge of Llamasoft suite of modeling tools preferred
• Ability to navigate a matrixed work environment, partnering with stakeholders across various functions to deliver operational and financial commitments
• Strong project and change management skills in order to manage multiple projects and resources in a remote, dynamic and highly changing environment
• Excellent communications and presentation skills while interacting with all levels of internal and external stakeholders
• Travel expectations: 25%

Anticipated salary range: $132,600 - $205,000

Bonus eligible: Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 04/12/2024 *if interested in opportunity, please submit application as soon as possible.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

SUMMARY

The Data Analytics Developer provides Tableau Dashboard Development support to the Department of Health and Human Services (HHS), National Institutes of Health (NIH) Department of Informatics. Provides informatics guidance to organizational leadership related to information management practices, workflows, requirements gathering and analytics.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following. 

Works with computers and networks to assist the Department of Informatics with the flow of data in Healthcare Analytics.

Develops SQL database queries, SSRS reports, Tableau Reports/Views and Dashboards, as well as automated emails to meet organizational requirements. 

Tableau Server Management: Creation and Maintenance of Users, Groups, Schedules, Data Sources and Data Extracts.

Performs Software/System Design.

Performs System Documentation/Knowledge Management.

Maintains strong working relationships with team members and stakeholders.

Utilizes depth of reporting and tool specific expertise to recommend leading edge solutions. 

Works with key stakeholders to elicit business requirements, design validation, and user acceptance testing.

Troubleshoots incidents surrounding supported solutions.

Acts as a resource in the interpretation and use of data generated and utilized by users.

Ensures the information provided is consistent, timely and accurate.

Monitors quality assurance efforts.

Other duties may be assigned.

Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output.  

  

Responsible for aiding in own self-development by being available and receptive to all training made available by the company. 

  

Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and co-workers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions as the best of own ability. 

CNI CORE COMPETENCIES

Responsible for the integration of CNI Core Competencies into daily functions, including commitment to integrity, knowledge/quality of work, supporting financial goals of the company, initiative/motivation, cooperation/relationships, problem analysis/discretion, accomplishing goals through organization, positive oral/written communication skills, leadership abilities, commitment to Affirmative Action, reliability/dependability, flexibility and ownership/accountability of actions taken.

COMPLIANCE

Promotes and encourages a culture of compliance with all applicable rules (federal, state, local, Federal Acquisition Regulations, Code of Federal Regulations, Prime Contract requirements, etc.) for themselves and the company as a whole. Fosters an environment in which they will report any violations or reasonably suspected violation of CNI policy, FAR, and/or CFR and are comfortable discussing the myriad compliance, conflict, FAR, CFR, etc. issues that arise during the performance of a government contract.  

EDUCATION/EXPERIENCE

Bachelor's degree and a minimum of five (5) years’ relevant experience, or equivalent combination of education/experience. One (1) year of healthcare analysis experience is required.

CERTIFICATES/LICENSES/REGISTRATION

JOB SPECIFIC KNOWLEDGE/SKILLS/ABILITIES

Operational knowledge and understanding of business analysis techniques and methodologies with ability to research and accurately interpret data, negate biases and measure future scenarios against current state.

Ability to conduct functional requirements analysis for information systems.

Excellent research and analytical skills with ability to identify problems, determine accuracy / relevance of information, evaluate alternatives and make recommendations.

Solid business strategy and leadership skills relevant to carrying out day-to-day responsibilities.

Excellent computer skills with proficiency using Microsoft Office (i.e., Word, Excel, Access, PowerPoint, etc.).

Basic computer graphics skills, including charts and graphs created in Excel, Visio, Power Point, or similar tool.

Excellent verbal and written communications skills with ability to compose meaningful reports and to present research / information with clarity.

Ability to employ a collaborative, customer service approach and

Ability to maintain confidentiality of sensitive information.

Exceptional organizational skills with ability to manage multiple projects and priorities and to meet specified deadlines.

Ability to appropriately raise issues and concerns for resolution.

Ability to interact and communicate with all levels of staff, including executive management.

Ability to effectively work both independently and in a team environment for the successful achievement of goals.

LANGUAGE SKILLS

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

REASONING ABILITY

Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT 

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

• The pay range for this role is $80K to $87K per annum, with the final offer amount dependent on location, skillset, and experience.

• CNI offers a comprehensive benefits package that includes:

• Medical
• Dental
• Vision
• 401(k)
• STD/LTD/AD&D
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Training and Development Opportunities

#INDCNI

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!