Total 225 customer service job vacancies in birmingham b7 4bn

Job Title: People Advisor
Salary: £17.78 P/H PAYE (Inclusive of Holiday Pay) | £20.45 P/H LTD Umbrella
Hours: 40 Hours Per Week
Type: Temporary Ongoing
Location: Birmingham, B3
Start Date: ASAP
Work Pattern: Monday - Friday | 09:00am - 17:00pm | Hybrid (2 Days Per Week in Birmingham)

Join our client's People & Organisation Development Team to contribute towards building an inclusive, diverse, and supportive workplace that empowers every individual to reach their potential. This role is pivotal in ensuring that the organisation's values align with strategic goals, fostering an environment where everyone can thrive. You will deliver high-quality people advisory services across various business units and provide expert guidance at all stages of the employee lifecycle.

Key Duties and Responsibilities:

• Manage active cases related to absence management, performance improvement plans (PIPs), and disciplinary matters.
• Offer management support and advice to enhance people management practices and resolve conflicts.
• Contribute to the improvement of people-related policies, procedures, and processes.
• Deliver valuable feedback and support risk management and process improvements.
• Collaborate on employee risk assessments and consultation processes, including restructuring, TUPE, and health-related referrals.
• Support people projects, including enhancing policies and procedures and providing HR advisory services.

Qualifications and Experience:

• Proven experience in HR advisory, providing guidance and support to managers and colleagues.
• Solid HR generalist background with knowledge across the employee lifecycle.
• CIPD Level 5 qualification or equivalent practical experience.
• Strong understanding of UK employment law and HR best practices.
• Excellent communication, problem-solving, and relationship-building skills.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk

TSB Bank Plc


Job Title: Customer Service Consultant (Money Confidence Expert)Function: Branch BankingLocation: BirminghamHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems. 
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,160 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds up your right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
#LI-KS1

Can you help our customers make sure their voice is heard?

We are currently recruiting for Customer Engagement Officers to join our team at Platform Housing Group. You will have an opportunity to have a real impact and ensure our customers' voices are heard.

The Customer Engagement Officer will be responsible for enhancing, promoting and managing the involvement of customers in making decisions about their homes and communities, and co-designing the services offered by Platform Housing to put customers at the heart of everything we do.

We are currently recruiting for two fixed term contract roles, with one role due to end on 31st March 2025 and the other no later than April 2025.

What you can expect from the role

The Customer Engagement Officer will work with involved customers to help improve our services and use a range of communication tools to engage effectively with wider communities and external partners.

You will develop relationships with key service areas and departments to embed a customer centric approach, supporting colleagues to effectively engage customers. Key to the role is maintaining a consistent approach to logging customer engagement across the Group in a way that can evidence impact and value.

Part of the role will involve working with Customer panels to carry out reviews of the effectiveness and impact of the customer engagement initiatives and making recommendations for future development.

This is a home-based role with occasional travel to our offices for collaborative team working days. This would be approximately once or twice a month and would likely be in our Birmingham Business Park office. Working in our Worcester office or travel to events may also be required on occasion.

What we are looking for in you

Previous experience of working in a Customer or Community Engagement role.

Experience of facilitating customer engagement initiatives – including leading meetings, focus groups and community events.

Knowledge of the legal and regulatory framework relevant to Housing.

Experience of designing effective communication materials for customers.

An ability to communicate effectively with internal or external stakeholders.

Due to the nature of the role the successful applicant will have a DBS check carried out before commencing employment.

The successful applicant will also need to be able to drive and have access to a vehicle due to occasional need to travel to Platform sites.



Some of our great benefits include:

Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave   

Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave

Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts        

Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more      



Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)       

Learning and Development opportunities 

Salary sacrifice electric vehicle scheme and cycle to work scheme

Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers



Please note that we will be reviewing applications throughout the campaign and would therefore encourage early applications as this position may close earlier than the published closing date. 

If you would like to find out more about this opportunity, please contact recruitment@platformhg.com 

Proud member of the Disability Confident employer scheme

Our client based in Birmingham is currently recruiting for an Associate Director to join their team as soon as possible.

This is a full time, permanent role offering up to £75,000 per year + Package.

The main responsibilities of the role are to lead the Project Management Team in the Midlands. This includes managing the team, resource allocation, Clients and finances.

To lead the Project Management Team in the Midlands. This includes managing the team, resource allocation, Clients and finances. Work with the Lead for the Quantity Surveying Team in the Midlands to ensure delivery of the Midlands Business Plan objectives.

To provide consultancy services across a range of projects delivered by Identity Consult and be responsible for all aspects of service delivery from inception to completion. Support the North West Senior Director with planning and supporting of daily activities within the department. Management of team members to include training and mentoring and participating in business development functions.

Requirements:

• BSc or equivalent is essential in a construction related discipline
• Chartered with the RICS or equivalent
• Successful business record and excellent managerial performance
• A candidate not possessing the qualifications listed above but with a substantial and clearly established track record of success in a relevant field may also be considered

If interested please feel free to get in touch 0n 01772 208967 or via email at james.glover@servicecare.org.uk

Do you a HCA with experience working at an A&E Centre?

Are you capable of taking care of patients within an Urgent Treatment Centre?

Service Care Solutions are recruiting for a Healthcare Assistant (HCA) to support an Urgent Treatment Centre in Birmingham on a full-time, locum basis. The successful candidate will be able to perform all general duties expected of a HCA, undergoing health checks and caring for patients.

We have full-time shifts available, running 7 days a week, 12 hrs a day!

Location: Birmingham
Contract: Locum | Full-Time | 7am - 7pm OR 8am - 8pm

Pay:
Day: £12 p/h
Evening: £14 p/h
Night: £16 p/h

Required:
To be considered for this post, you need Primary Care experience, within the UK, having worked at an Urgent Treatment Centre or A&E department as a HCA. Applicants without these requirements will not be considered.

Benefits:

• Four weekly payroll runs
• £250 Welcome Bonus
• £250 training allowance
• Excellent pay rates
• Exceptional referral bonuses
• Specialists mental health consultants offering single point of contact
• Frequent notifications for upcoming opportunities via text and email
• Ltd & PAYE payment options available
• Nationwide provider of mental health staff to over 40 different NHS trusts offering mental health services and over 200 local authorities.
• FREE DBS disclosures provided via fast track online services
• FREE Occupational Health Check and Immunisations

At SCS, we believe in rewarding your loyalty and hard-work!

• £150 Agency Switch Bonus - If you're unhappy with your current agency or simply fancy a change, Service Care Solutions will give you £150 for bringing your current contract to us.
• £150 Welcome Bonus - We are offering a Welcome Bonus of £150, paid after completion of 150 hours in your new placement.
• £750 Referral Bonus - Simply refer your friend. If they get the role, we'll give you up to £750.

Email: eleanor.binns@servicecare.org.uk
Call: 01772 208963

JOB DESCRIPTION

The following job description sets out the duties which the gas service/breakdown engineer is to provide personally within the Company. The duties included for each job description are not exhaustive and further requirements may be added, flexibility in your job will be required.

JOB TITLE: MOBILE COMMERCIAL GAS SERVICE / BREAKDOWN ENGINEER / SUPERVISOR

PLACE OF EMPLOYMENT: Mobile Worker

You are required to travel to and work at various locations within Birmingham & Coventry as the Company shall reasonably require for the proper performance of your duties

SALARY: £40,000 - £43,000

HOURS: Monday - Friday 8:00am to 5:00pm (40 hours per week)

RESPONSIBLE TO: Directors

RECRUITMENT: This post is subject to a satisfactory DBS and reference checks

Summary of Duties:

Service and maintenance of gas appliances within both commercial and domestic properties.

Boiler fault finding experience within both commercial and domestic properties.

Main Duties:

Attend service and reactive breakdowns to fault find, diagnose and repair in a timely and cost effective manner.

Using knowledge and boiler fault finding experience to provide high levels first time fix and customer care.

To carry out the day to day responsive maintenance, service and repairs as instructed

To carry out servicing and safety checks on all heating systems and identify any necessary works required to ensure that the heating systems are in good order and comply to current gas/oil safety regulations

Attend to boiler/system breakdowns, inspect and identify all works required in order that the heating systems functioning correctly

To make immediate decisions as regards the repair requirements should the original job order not reflect the actual works required and to inform the relevant director

To inform the tenant (with reason) when it is not possible to complete a repair within the first visit and make mutually agreed arrangements to return to complete and inform the relevant director

To ensure that all items of tenant's furnishings are protected at all times.

Direct helpers engaged in assembly or installation of heating systems or components.

Liaise with management and or client to ensure all works are completed.

Ensure that all works and repairs are completed safely and in accordance with current codes and practices.

Abide by all client rules and regulations whilst on site (copy available upon request)

Ensure when purchasing materials, a 'best value and cost effective approach' is sought

To make sure that all training required to carry out the role is maintained and kept up to date.

To accurately complete all relevant documentation associated with the duties and ensure the prompt return to the office of all relevant information in relation to the daily tasks.

Where a Company vehicle is provided, ensure that it is used in accordance with the Company's current policies and procedures

Ensure that all company property, i.e. motor vehicle, uniform, tools etc… are operated safely, kept clean and in good order and tested when required to maintain the safe working of all heating systems

Actively take a proactive approach in finding and quoting additional works, should it be required.

Carry out site audits, vehicle audits, post work inspections, quotations and engineers meetings

Adhere to the Company policies and procedures, handbook and Health & Safety.

PERSON SPECIFICATION:

Essential:

• Recognised gas apprenticeship and Commercial gas certificates ACS - CCN1, CENWAT, HTR1, CKR1, CDGA1, CIGA1, TPCP1, TPCP1A
• Gas experience within the commercial sector e.g. Analysing, fault finding, service, repair and maintenance on gas/heating installations and appliances.
• Working knowledge of test equipment including an electrical multi-meter
• Flexible approach:

due to travel aspect, this is a mobile position that will involve travelling to

multiple sites across the West & East Midlands as well as some wider travel as required.

due to customer demands, the ability to work additional hours over and above contracted hours if and when required, where overtime would be payable.

• Be part of the emergency call out team on a rota basis
• To promote a positive and professional attitude to all customers and staff.
• Self- motivated and able to work under own initiative as well as within a team.
• Willing to undertake further training/development within the post as required.
• The ability to communicate effectively with tenants and other members of the public.
• Full UK Driving Licence
• Basic IT Skills
• Must have had or willing to have both vaccinations

Please call or send CV to apply

IDN1

Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust. When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable). Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

Please see attached the Job Description and Personal Specification for full details and main responsibilities.

Service Care Solutions have an exciting opportunity for an experienced Gardener to work with a client we are working with in Birmingham.

Our client are a Housing Association, and based out of Birmingham, you will be working a 37 hour working week, carrying out the below duties:

• Undertaking gardening, garden clearance and/or grounds maintenance for a range of properties in accordance with service specification and works schedule
• Undertaking seasonal external maintenance work such as hard landscaping or fencing repairs
• Supporting the neighbourhoods team to manage our estates to the highest standards and to the satisfaction of customers
• Supporting the sustainability of neighbourhoods by maintaining high standards of presentation
• You need to deliver excellent services to customers and work to achieve performance targets and high levels of customer satisfaction

Responsibilities

• Work as part of a team delivering gardening services for properties and for other landlords, to agreed timescales and specifications. The gardening work includes grass cutting, clearance, planting, weeding and maintenance of shrub areas using appropriate hand tools and mechanical horticultural appliances
• Undertake external maintenance work such as slab repairs and fencing, within agreed timescales
• Make use of modern technology to support the delivery of the role on a mobile basis.
• Work proactively to present schemes to the best standards possible
• Be mindful of the opportunities for consistently delivering improved value for money supporting the Estate Services Manager
• Deliver excellent customer service, responding to customer enquiries positively and politely
• Work collaboratively with your team and with colleagues across the association
• Deliver and demonstrate the vision, values and behaviours of the organisation at all times
• Compile accurate and relevant performance or completion information when required for consideration by the team manager
• Work to achieve performance targets, identify any barriers to achieving these targets and agree remedial actions with the team leader
• Ensure that health and safety considerations are central to all work activities.
• Attend health and safety training or briefing as required and ensure that risk assessments are complied with at all times
• Ensure that personal protective equipment is used appropriately
• Make timely referrals and where there is a risk of significant harm, take immediate action in accordance with the Safeguarding Policy and Procedures and procedures of the relevant Local Safeguarding Board(s)
• Seek continuous improvement in the quality and delivery of services to customers including developing your own skills, knowledge and experience
• All work to be undertaken in line with policies and procedures
• Undertake any other duties commensurate with this post as reasonably requested by the Team Leader (Grounds Maintenance)

Requirements:

• Previous Ground Maintenance experience.
• Be able to work outside in all weathers.
• Physically fit due to ground conditions.
• Hold a Full UK Driving License

Working hours:

• Monday to Friday 7am till 3pm and be flexible to work alternate weekends.

For more information on this role, please contact Prakash on 01772 208967 or email prakash.panchani@servicecare.org.uk

Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust. When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable). Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

1. To be accountable for all aspects of work and to prioritise work accordingly using own initiative both independently and as part of the team, with and without direct supervision. 2. Able to assist with organising the inputting of all patient referrals and data onto the Community Patient Administration system within the team. This involves providing support to colleagues, problem solving any issues, contacting IT when there are unresolved issues with the system etc. 3. To be aware of levels of responsibility and accountability within the team, the support of peers and senior staff and be guided by the policies and procedures within the trust. 4. Assist with booking patients into designated clinics/venues and rearranging appointments. This involves allocation of appropriate clinics to individual members of the Specialist team, allocation of venues and rooms and ensuring that no clinics/rooms are double or over booked. 5. Have a good level of interpersonal skills with the ability to communicate effectively and appropriately (verbally and written) with patients, carers, the public, health care professionals, senior medical consultants, and senior managers. 6. Able to communicate and exchange sensitive information with diplomacy and discretion and have the ability to show tact or empathy when dealing with patients, relatives and carers when required. 7. Have a good understanding of medical terminology when receiving and forwarding on messages or referrals to team members, ensuring that messages are accurate and legible and passed on in a timely manner. 8. Be responsible for the distribution of internal and external mail to the relevant destinations, redirecting mail whenever necessary and ensuring that internal post is ready for collection at appropriate times throughout each day. 9. Able to provide administrative support for meetings to include citywide meetings as and when required. This includes assisting with preparing and distributing agendas, and preparing minutes, preparation of papers and co-ordinating follow up of actions. 10. Be responsible and accountable for all aspects of own work by regularly participating in a six-monthly review and a yearly PDR / appraisal to identify further improvements and developments and share evidence of life-long learning. 11. Able to act in a professional manner exercising discretion and maintaining confidentiality, with the ability to promote Specialist Services and the organisation at all times. 12. Able to be a resource of information to all staff within the team, offering full support and guidance with any issues e.g., IT, Community Patient Administration System data base and any administration skills. Is aware of own level of responsibility and accountability within the team and is able to take guidance and support from the trusts policies and procedures and human resource department. 13. Able to identify, document and report any risks or incidences within the team using the appropriate trust policies and processes and will report all immediate risks or incidences to Senior Administrator, Service Clinical Operational Manager. 14. Is aware of and prepared for any exposure to hazards within the work environment and will take all the necessary precautions as guided by the trusts policies and procedures. 15. Able to support the trusts mission statement, core values and business plan to facilitate the management and excellence in all aspects of its establishment. Able to suggest and identify any areas for future service development within the service and able to work alongside all team members to implement the areas for improvement. 16. Able to assist the team with all aspects of inputting data and information onto the Community Patient Administration System data base system and any other systems required, maintaining accuracy and efficiency at all times and adhering to the trusts policy and procedure for guidance 17. Able to assist with collating information relating to the delivery of national performance targets that may be required. 18. Able to assist with collecting data and information for the Specialist service that is required for audit purposes, clinical governance, and quality assurance. Able to ensure that departmental activity statistics are collected within the agreed time scales and that reports are produced, and information can be disseminated as necessary by senior staff. 19. Order stock and nonstock items if required ensuring the appropriate budget code is used. Check delivery of orders and any shortages, incorrect damaged goods are brought to the attention of the Senior Administrator and procurement. Obtain authorisation for the payment of invoices when goods have been delivered if required. 20. Monitor stock control of stationery, ensuring optimum levels are maintained for normal use, without over or under provisions and relevant stock for the team. 21. Report to line manager/s when persistent quality issues occur and document accordingly using guidance from the trust policies and procedures. 22. Able to answer non-clinical queries from patients, health professionals and external agencies relating to services provided by the Specialist team and signpost on any queries that require information. 23. Have an understanding and working knowledge of both local and national voluntary organisations to signpost patients, relatives and carers to other services.

• Do you have a passion for supporting Children and Younger People?
• Are you looking for a role where you can make a real difference?
• Are you experienced in providing therapeutic and trauma-informed practice?

Service Care Solutions are pleased to present an exciting opportunity working in partnership with our established client to recruit an experienced Psychologist in the Midlands area. Our client are a specialist nationwide provider of residential services, supporting Children and Younger People with a range of Social and Communication difficulties including Mental Health conditions and Trauma, Learning Difficulties and other complex conditions.

The successful candidate will provide support Younger People with varied Learning Disabilities including ADHD, ASD, as well as Developmental Trauma, Neuro-developmental Conditions and Special Educational Needs. This opportunity is perfectly suited to a Psychologist with a keen passion for children's mental health, creating caring environments with innovative, trauma responsive and therapeutic support.

Job Purpose: Psychologist

Salary: £63,000 per annum + £250 Welcome Bonus, paid via Service Care Solutions

Location: Birmingham, West Midlands

Working Hours: Monday to Friday, 08:30-16:30 (flexible hours available)

Contract: Full-time - 37.5 Hours | Part-time hours available

The post holder will work as part of the Multidisciplinary Team to engage, encourage and inspire the Younger People to be themselves.
Key Responsibilities:

• Provide specialist psychological support to teams within the designated region.
• Develop a comprehensive understanding of the clinical model and promote therapeutic practices in the designated region.
• Conduct a variety of psychological interventions, using suitable methods, models, and tools to ensure therapeutically informed care.
• Offer specialist psychological input on children referred to guide operational teams in making appropriate placement decisions.
• Carry out psychological risk assessments and provide advice on risk management for relevant children to practice teams.

Essential

• Psychology Qualification
• Professional Registration (HCPC)

• Substantial experience working with Children & Younger People

Benefits

• £250 Welcome Bonus, paid via Service Care Solutions
• 28 Days Annual Leave inc. Bank Holidays
• Option for Sabbatical
• Flexible Working Hours / Hybrid Working
• Fully Funded Training and CPD
• Enhanced Maternity and Paternity Pay
• Worker Benefits Platform inc. Wellness and High Street Discounts
• Eligibility for Blue Lights Card
• Pension Contribution Scheme
• Free Meals
• Length of Service Awards

Are you happy with your current agency? At Service Care Solutions, we believe in rewarding your passion and commitment!

• £250 Welcome Bonus - We are offering a Welcome Bonus of £250, paid after completion of four weeks in your new placement.

• Refer a Friend (Earn up to £750 per Referral) - Simply refer your friend. If they get the role, we'll give you up to £750 per Referral.

JOB TITLE: COMMERCIAL AIR CON SERVICE / BREAKDOWN ENGINEER

PLACE OF EMPLOYMENT: Mobile Worker

You are required to travel to and work at various locations within the Birmingham, duduley, Coventry area as the Company shall reasonably require for the proper performance of your duties

SALARY: £45,000

HOURS: Monday - Friday 8:00am to 5:00pm (40 hours per week)

RESPONSIBLE TO: Directors

RECRUITMENT: This post is subject to a satisfactory DBS and reference checks

Summary of Duties:

Service and maintenance of air con appliances within both commercial and domestic properties.

Air conditioning/electrical fault finding experience within both commercial and domestic properties.

Main Duties:

Attend service and reactive breakdowns to fault find, diagnose and repair in a timely and cost effective manner.

Using knowledge and air conditioning fault finding experience to provide high levels first time fix and customer care.

To carry out the day to day responsive maintenance, service and repairs as instructed

To carry out servicing and safety checks on all air con systems

To make immediate decisions as regards the repair requirements should the original job order not reflect the actual works required and to inform the relevant director

To inform the customer (with reason) when it is not possible to complete a repair within the first visit and make mutually agreed arrangements to return to complete and inform the relevant director

Direct helpers engaged in assembly or installation of air con systems or components.

Liaise with management and or client to ensure all works are completed.

Ensure that all works and repairs are completed safely and in accordance with current codes and practices.

Abide by all client rules and regulations whilst on site (copy available upon request)

Ensure when purchasing materials, a 'best value and cost effective approach' is sought

To make sure that all training required to carry out the role is maintained and kept up to date.

To accurately complete all relevant documentation associated with the duties and ensure the prompt return to the office of all relevant information in relation to the daily tasks.

Where a Company vehicle is provided, ensure that it is used in accordance with the Company's current policies and procedures

Ensure that all company property, i.e. motor vehicle, uniform, tools etc… are operated safely, kept clean and in good order and tested when required to maintain the safe working of all heating systems

Actively take a proactive approach in finding and quoting additional works, should it be required.

Carry out site audits, vehicle audits, post work inspections, quotations and engineers meetings

Adhere to the Company policies and procedures, handbook and Health & Safety.

PERSON SPECIFICATION:

Essential:

• Recognised air conditioning apprenticeship and Commercial experience Air conditioning experience within the commercial sector e.g, fault finding, service, repair and maintenance on air condition installations and appliances.
• Working knowledge of test equipment including an electrical multi-meter
• Flexible approach:

due to travel aspect, this is a mobile position that will involve travelling to multiple sites across the West & East Midlands as well as some wider travel as required.

due to customer demands, the ability to work additional hours over and above contracted hours if and when required, where overtime would be payable.

• Be part of the emergency call out team on a rota basis
• To promote a positive and professional attitude to all customers and staff.
• Self- motivated and able to work under own initiative as well as within a team.
• Willing to undertake further training/development within the post as required.
• The ability to communicate effectively with tenants and other members of the public.
• Full UK Driving Licence
• Basic IT Skills
• Must have had or willing to have both vaccinations

Please call or send a CV to apply

IDN1

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.