Total 225 customer service job vacancies in birmingham b7 4bn

Job Title: Service Manager - Mental Health & Addiction Unit
Salary: £40,000 (Starting Salary) increasing to £45,000 on successful registration
Location: Central Birmingham

I have a fantastic opportunity to join a leading provider in mental health, homelessness, and hostel accommodation as their new service manager. This is a new role that will oversee the management of a 40 bed Supported Living Complex Mental Health and Rehab unit.

Based in Birmingham City Centre, Monday to Friday Office based 8am to 4pm, 9am to 5pm. You will also oversee the On call but will very rarely be called to action.

The unit will work alongside the NHS and be responsible for hospital discharges of those with Mental Health and Addiction issues.

You will also be responsible for the following;

o Develop and implement strategic plans and operational objectives to drive the organisation`s mission and goals.

o Collaborate with senior management to develop long-term strategies for growth, sustainability, and community impact.

o Collaborate with Birmingham City Council & NHS England and other external agencies to develop lasting strategies for long-term growth and sustainability

o Monitor and evaluate operational performance, identifying areas for improvement and implementing strategies for optimisation.

o Ensure the quality of the physical environment and standards of services provided to citizens meet or exceed expectations.

o Oversee compliance with regulatory standards, policies, and procedures, maintaining accreditation and licensing requirements.

o Foster a culture of innovation and continuous improvement, encouraging staff to identify and implement creative solutions to enhance service delivery and resident experience.

o Liaise with citizens, local authorities, and other external bodies to build effective relationships, address community needs, and advocate for resources and support.

o Represent the organisation at community meetings, forums, and events, promoting collaboration and partnership.

o Effectively prepare and monitor budgets to ensure efficient use of resources while maintaining high standards of service quality and care.

o Identify cost-saving opportunities, revenue-generating initiatives, and sustainable financial practices to support organisational goals.

o Manage, schedule, and support staff to efficiently deliver person centred services, fostering a culture of teamwork, excellence, and professional growth.

o Provide leadership, mentoring and professional development opportunities to staff, promoting accountability, engagement, and job satisfaction.

o Implement systems and processes to streamline operations, improve quality, and enhance the citizen experience throughout the organisation.

o Monitor and analyse performance metrics, feedback, and outcomes to drive continuous improvement and achieve organisational excellence.

To be successful in this role you will need management experience in mental health CQC services, you will need to take registration for this service within the first 12 months, NVQ Level 5 in Leadership and Management and be a Driver.

CLICK APPLY TODAY for consideration.

Brook Street Social Care is acting as an Employment Agency in relation to this vacancy.

Assistant Service Manager - Motor Trade - Vehicles
Location: Birmingham
Salary: £30k basic OTE 38k
Hours: Full Time Monday to Friday 40 hours, Saturdays as required

We have an exciting opportunity which has arisen for an Assistant Service Manager to join our Large dealer group. Within this role you shall be responsible for overseeing the service department within the depot, providing support and assistance with the aid of the Workshop Controller.

This is a hands-on role ideal for someone with previous experience in managing people.

Fantastic benefits package that includes: Assistant Service Manager

• Enhanced holidays that increase with service
• Eligibility to join one of our car scheme
• Critical illness cover after 2 years and Life Assurance
• Free access to support 24 hours a day, 365 days a yea
• Enhanced paid maternity, paternity and adoption leave
• For some roles a company car and additional earning potential through commission or bonus.

Role: Assistant Service Manager

• Manage all Service Department procedures with the aid of Workshop Controller
• Fully support the Workshop Controller, in his daily routine and take control of any ongoing issues.
• Be available to give the Workshop Controller advice and assistance on technical matters
• Ensure service reception and workshop control manage planned events including MOT bookings, PMI's and services including workshop loading.
• Ensure T card's system is live and accurate, further to ensure scheduled bookings show up to two weeks in advance and confirmed both two weeks and two days in advance.
• Ensure the night shift work is confirmed two weeks, two days in advance and on day of booking, all parts for repairs and servicing are on the shelf and marked with the job No. Ensure that the work is prioritised and collection times noted in conjunction with the Workshop Controller.
• Manage and oversee the daily operation of service department, to include daily checks.
• Ensure that service reception has obtained starts up numbers for ALL work, including further updates for all additional work, job cards are opened accurately to include all driver defects, including instruction on collection times. Taking special note of all cash sale customers.
• Take full control of the WIP on a daily basis to ensure that every effort is made to ensure the WIP is kept under the KPI levels, questioning all old jobs to ensure prompt close down.
• Ensure warranty and R&M procedures are adhered to at all times, and correct authority is obtained from the manufacture or R&M provider before any work commences.
• Review all warranty jobs to ensure coded and fully compliant to the manufacture warranty standards before sending for costing.
• Ensure all outstanding campaigns are added to the job sheet on creation, with a copy of the campaign included in the job set. Ensure a second check is carried out for any outstanding campaigns on job completion
• Ensure all service paperwork is completed and available for the customer to view on r2c.
• Monitor in conjunction with the Workshop Controller that all job cards and paperwork is filled in correctly with the required information; jobs sheets completed with clear accurate defect repair information and split times on repairs carried out, parts listed, and sheets signed off.
• Dealing with customer queries and or complaints in a timely manner.
• Ensuring at the end of your shift each day there is a full hand over from you directly of any ongoing issues that need to be aware of.
• Provide quality reports on time and consistent with the current standards.
• Managing, coaching and motivating employees to ensure that targets and business objectives are met.
• Management of the service department budget.

Requirements: Assistant Service Manager

• A background within the Light Vehicle aftersales sector is essential
• Experience working as a Service or Depot Manager, within a Main Dealer is essential.
• Must possess the ability to communication well with customer and colleagues across different department, both face-to-face and via email and telephone.
• Organised and methodical approach to problem solving with attention to detail.
• The ability to work under pressure.
• Ability to demonstrate your knowledge, skills and achievements in a successful retail and service management position
• Excellent commercial acumen, with superb communication skills and an ability to influence at levels within the business

INDAS

Octane reference: OC18496
Consultant: Billy Olivier
Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Head of Business, General Manager, Dealer Principal, General Sales Manager, New Car Sales Manager, Used Car Sales Manager, Dealership Accountant, Financial Controller, Aftersales Manager, Service Manager, Centre Manager, Sales Director, Operations Director, Regional Director, Bodyshop Director, Bodyshop Manager

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

Job Title: Service Manager - Mental Health & Addiction Unit
Salary: £40,000 (Starting Salary) increasing to £45,000 on successful registration
Location: Central Birmingham

I have a fantastic opportunity to join a leading provider in mental health, homelessness, and hostel accommodation as their new service manager. This is a new role that will oversee the management of a 40 bed Supported Living Complex Mental Health and Rehab unit.

Based in Birmingham City Centre, Monday to Friday Office based 8am to 4pm, 9am to 5pm. You will also oversee the On call but will very rarely be called to action.

The unit will work alongside the NHS and be responsible for hospital discharges of those with Mental Health and Addiction issues.

You will also be responsible for the following;

o Develop and implement strategic plans and operational objectives to drive the organisation`s mission and goals.

o Collaborate with senior management to develop long-term strategies for growth, sustainability, and community impact.

o Collaborate with Birmingham City Council & NHS England and other external agencies to develop lasting strategies for long-term growth and sustainability

o Monitor and evaluate operational performance, identifying areas for improvement and implementing strategies for optimisation.

o Ensure the quality of the physical environment and standards of services provided to citizens meet or exceed expectations.

o Oversee compliance with regulatory standards, policies, and procedures, maintaining accreditation and licensing requirements.

o Foster a culture of innovation and continuous improvement, encouraging staff to identify and implement creative solutions to enhance service delivery and resident experience.

o Liaise with citizens, local authorities, and other external bodies to build effective relationships, address community needs, and advocate for resources and support.

o Represent the organisation at community meetings, forums, and events, promoting collaboration and partnership.

o Effectively prepare and monitor budgets to ensure efficient use of resources while maintaining high standards of service quality and care.

o Identify cost-saving opportunities, revenue-generating initiatives, and sustainable financial practices to support organisational goals.

o Manage, schedule, and support staff to efficiently deliver person centred services, fostering a culture of teamwork, excellence, and professional growth.

o Provide leadership, mentoring and professional development opportunities to staff, promoting accountability, engagement, and job satisfaction.

o Implement systems and processes to streamline operations, improve quality, and enhance the citizen experience throughout the organisation.

o Monitor and analyse performance metrics, feedback, and outcomes to drive continuous improvement and achieve organisational excellence.

To be successful in this role you will need management experience in mental health CQC services, you will need to take registration for this service within the first 12 months, NVQ Level 5 in Leadership and Management and be a Driver.

CLICK APPLY TODAY for consideration.

Brook Street Social Care is acting as an Employment Agency in relation to this vacancy.

Service Care Solutions have an exciting opportunity for an experienced Gardener to work with a client we are working with in Birmingham.

Our client are a Housing Association, and based out of Birmingham, you will be working a 37 hour working week, carrying out the below duties:

• Undertaking gardening, garden clearance and/or grounds maintenance for a range of properties in accordance with service specification and works schedule
• Undertaking seasonal external maintenance work such as hard landscaping or fencing repairs
• Supporting the neighbourhoods team to manage our estates to the highest standards and to the satisfaction of customers
• Supporting the sustainability of neighbourhoods by maintaining high standards of presentation
• You need to deliver excellent services to customers and work to achieve performance targets and high levels of customer satisfaction

Responsibilities

• Work as part of a team delivering gardening services for properties and for other landlords, to agreed timescales and specifications. The gardening work includes grass cutting, clearance, planting, weeding and maintenance of shrub areas using appropriate hand tools and mechanical horticultural appliances
• Undertake external maintenance work such as slab repairs and fencing, within agreed timescales
• Make use of modern technology to support the delivery of the role on a mobile basis.
• Work proactively to present schemes to the best standards possible
• Be mindful of the opportunities for consistently delivering improved value for money supporting the Estate Services Manager
• Deliver excellent customer service, responding to customer enquiries positively and politely
• Work collaboratively with your team and with colleagues across the association
• Deliver and demonstrate the vision, values and behaviours of the organisation at all times
• Compile accurate and relevant performance or completion information when required for consideration by the team manager
• Work to achieve performance targets, identify any barriers to achieving these targets and agree remedial actions with the team leader
• Ensure that health and safety considerations are central to all work activities.
• Attend health and safety training or briefing as required and ensure that risk assessments are complied with at all times
• Ensure that personal protective equipment is used appropriately
• Make timely referrals and where there is a risk of significant harm, take immediate action in accordance with the Safeguarding Policy and Procedures and procedures of the relevant Local Safeguarding Board(s)
• Seek continuous improvement in the quality and delivery of services to customers including developing your own skills, knowledge and experience
• All work to be undertaken in line with policies and procedures
• Undertake any other duties commensurate with this post as reasonably requested by the Team Leader (Grounds Maintenance)

Requirements:

• Previous Ground Maintenance experience.
• Be able to work outside in all weathers.
• Physically fit due to ground conditions.
• Hold a Full UK Driving License

Working hours:

• Monday to Friday 7am till 3pm and be flexible to work alternate weekends.

For more information on this role, please contact Prakash on 01772 208967 or email prakash.panchani@servicecare.org.uk

DWP. Digital with Purpose.

• Do you want to earn as you learn?

• Do you like working with people?

• Are you a good communicator?

• Do you want to launch a career in Digital and Technology and become an expert with valuable IT Service Management skills?

If you do then please apply for this brilliant apprenticeship opportunity.

DWP is the UK's largest government department. We deliver services to over 22 million users -people who need support, and who receive benefits and pensions payments

Our DWP Digital teams use cutting edge tech solutions to reform how we deliver products and services, and how people interact with government, as part of a once-in-a-generation transformation programme.

We're recruiting for IT Service Management Apprentices to help us make this change happen.

This is a permanent job where you'll earn as you learn within a DWP team, receive mentoring and work towards your Digital Support Technician Apprenticeship qualification with Ofqual.

So, what does an IT Service Manager do in DWP Digital? 

If you want to launch a career in a practice where your skills are highly valued and in demand across the technology sector and beyond, this is a great place to start.

You'll be learning and using  key service management skills like:

• Reporting

• Incident management

• Change and problem management

• Management of services targets

• Stakeholder and supplier management

• Service Quality

• Customer satisfaction

How does the apprenticeship work?

As an apprentice you will learn about the techniques used by IT Service Managers and begin to support and contribute to core activities.

You will grow your skills and experience through working with experienced digital experts.

You'll also be helping us deliver products and services that will be used by millions of people, at key times in their lives. You'll be working on real stuff with the power to touch and improve millions of lives

You'll get:

• 20% of your working time to allow you to complete your apprenticeship within your working hours

• Support from your line manager, skills coach and the service management community, as well as fellow apprentices on the programme, so you will have plenty of sources of encouragement to help you succeed.

• You'll have a learning and development journey mapped across the duration of your apprenticeship

There's a lot to learn and do, so you need to be ready to be proactive, work hard and participate in the many opportunities you'll be given to showcase your skills.

It's an 18-month structured apprenticeship, and you'll have chance to work towards recognised certificates, via a recognised provider.

About you - what do you need to apply?

• You have a keen interest in learning and self-development

• You're enthusiastic when it comes to dealing with changes or new challenges

• You can work and communicate well with others

• You have an inquiring mindset - you're interested in finding out more about a situation or problem

• You can make decisions based on the available information and deliver good outcomes

• You will need to have both English and Maths at Grade C/ Level 4 or above at GCSE level or equivalent.

• And you can't hold an existing qualification at the same or higher level in a similar subject

• You will also need to be able to pass Security Check (SC) Clearance for this role. You'll need a minimum of 3 years (ideally 5) continuous residence in the UK in order for us to start these checks.

The apprenticeship is designed to give you the required learning and qualifications become a IT Service Manager professional. You don't need any previous Service Management qualifications or experience.

Details. Wages. Perks.

Location: You'll join us in a brilliant DWP digital hub in your choice of Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield.

We also have all the tech and tools we need to work flexibly, including hybrid working with some time in the office and some time at home.

Pay: We'll pay you £29,500 a year, plus a brilliant civil service pension with employer contributions worth over 28.98% worth over £8,500 a year.

Holidays: And a generous leave package starting at 24 days and rising to 26 days after one year (plus all the usual public holidays, and the ability to take up to 3 days flexi leave a month).

Our benefits package is built around your work-life balance and includes:

• Flexible working and family friendly policies

• Volunteering and charitable giving

• Discounts and savings on shopping, fun days out and more

• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference

• Sports and social activities

• Professional development, coaching, mentoring and career progression opportunities.

• Bring your authentic self to work with 'I can be me in DWP'

• Work in an organisation with awards for Best Place to Work in Digital, and the Women in Tech award for best Public Sector Employer

CLICK APPLY for more information and to start your application on Civil Service Jobs.

Service Care Solutions are recruiting for a Band 3 Pharmacy Assistant Dispenser, to work an Temporary contract in the NHS in Birmingham.

Location Birmingham
Full Time
Between Monday-Friday
Band 3 pay rate (paid via Umbrella)

Role Specifics
To dispense medicines to inpatients, community and day cases, provide technical support to ward based clinical pharmacy technicians, and provide medicines topping up services to designated wards throughout the Trust. To carry out reception duties include dealing with nurses, patients and carers attending the department.

Please also bear in mind our £250 referral fee bonus for any nurse you refer who we place in to work on a 3 month contract.

The Benefits of working with Service Care Solutions:
- DBS disclosures provided via fast track online services free of charge
- 3 weekly payroll runs
- £250 training allowance
- Excellent pay rates
- Specialist mental health consultants offering single point of contact
- Frequent notifications of upcoming opportunities via text and email
- Ltd and PAYE payment options available
- Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities

If this role sounds of interested please send your CV to andrew.wiles@servicecare.org.uk

About The Company

My client, a leading and established manufacturing business based in the West Midlands, are currently looking to recruit experienced and Apprentice trained Mechanical Maintenance Fitters at both a Fitter and Senior Fitter level. Reporting to the Mechanical Engineering Manager, this is an excellent opportunity to join a highly skilled Mechanical Engineering Team.

Please Note - It is essential candidates are educated to RQF, NVQ or City & Guilds Level 3 in a practical Mechanical Engineering discipline.

Shift Pattern - Monday to Friday Days - 40 Hours Week

Fitter - £30,000 to £36,000

Senior Fitter - £33,000 to £40,000

Mechanical Shift Fitter - Responsibilities

• Mechanical preventative and reactive maintenance work in an industrial environment working on equipment such as gearboxes, pumps, mechanical seals, pipework etc.
• Mechanical plant installation and modification work
• Operation of a boiler, waste solvent incineration and emissions abatement plant
• Statutory inspections - pressure testing, plant integrity and commissioning work
• The use of Computerised Maintenance Management Systems
• The ability to use and interpret equipment drawings, manuals and other technical information to assist with all works
• Work in accordance with the company safe systems of work and permit to work systems

Mechanical Shift Fitter - Requirements

• Educated to a minimum RQF, NVQ or City & Guilds level 3 in a Mechanical Fitting / Engineering Discipline, ideally holding a recognised Mechanical Apprenticeship
• Previous Experience / Training with MEWP's, Abrasive Wheels, and Confined Spaces
• Previous experience within Industrial Manufacturing environments is highly desirable, as would experience of process-based, high hazard manufacturing
• Previous experience of operating / working within a COMAH registered site would be preferred

Are you a Speech and Language Therapist seeking a new challenge? Do you have experience treating children with a range of conditions?

Service Care Solutions are currently partnering with Birmingham Community Healthcare NHS Foundation Trust to recruit a Band 6/7 Speech and Language Therapist on a Locum basis. The post holder will provide support to children with eating, drinking and swallowing needs.

Band 6/7 Speech and Language Therapist
Contract: 3 Months (Likely Extension)

Pay: £25-£30 P/H LTD (+ £250 Sign up bonus)

Location: Community role based in Moseley

Hours: Monday - Friday, 08:30-16:30 / 09:00-17:00 (22.5 - 37.5 hours per week)

Key Responsibilities:

As a Band 6 or 7 Speech and Language Therapist (SLT) specialising in Children's Dysphagia with Birmingham Community Healthcare NHS Foundation Trust, you will:

1. Assessment and Intervention:

• Assess children with dysphagia to determine needs and create intervention plans.
• Deliver therapy sessions in homes, clinics, and special schools, including via video consultations.

• Work with parents, caregivers, teachers, and healthcare professionals to ensure comprehensive care.
• Participate in team meetings and case discussions.

• Train and support parents, caregivers, and school staff in managing dysphagia.
• Contribute to training programmes for healthcare professionals.

• Maintain accurate patient records and use templates for letters and reports.

• Keep updated with paediatric dysphagia research and participate in CPD activities.

• Follow established pathways and protocols.

Essential Criteria:

• HCPC Registered Speech and Language Therapist
• Relevant post graduate qualification in paediatric dysphagia
• Previous experience working with Children and Young people

Benefits

• Four weekly payroll runs
• £250 training allowance
• Excellent pay rates
• Exceptional referral bonuses
• Specialists mental health consultants offering single point of contact
• Frequent notifications for upcoming opportunities via text and email
• Ltd & PAYE payment options available
• Nationwide provider of mental health staff to over 40 different NHS trusts offering mental health services and over 200 local authorities.
• FREE DBS disclosures provided via fast track online services
• FREE Occupational Health Check and Immunisations

Are you happy with your current agency? At SCS, we believe in rewarding your loyalty and hard-work!

• £150 Agency Switch Bonus - If you're unhappy with your current agency or simply fancy a change, Service Care Solutions will give you £150 for bringing your current contract to us.

• £250 Welcome Bonus - We are offering a Welcome Bonus of £250, paid after completion of 150 hours in your new placement.

• Up to £750 Referral Bonus - Simply refer your friend. If they get the role, we'll give you up to £750.

Job Title: Service Manager - Mental Health & Addiction Unit
Salary: £40,000 (Starting Salary)
Location: Central Birmingham

I currently have a fantastic opportunity to join a leading provider in mental health, homelessness, and hostel accommodation as their new service manager. This is a new role that will oversee the management of a 40 bed Supported Living Complex Mental Health and Rehab unit.

Based in Birmingham City Centre, Monday to Friday Office based 8am to 4pm, 9am to 5pm. You will also oversee the On call but will very rarely be called to action.

The unit will work alongside the NHS and be responsible for hospital discharges of those with Mental Health and Addiction issues.

You will also be responsible for the following;

o Develop and implement strategic plans and operational objectives to drive the organisation's mission and goals.
o Collaborate with senior management to develop long-term strategies for growth, sustainability, and community impact.
o Collaborate with Birmingham City Council & NHS England and other external agencies to develop lasting strategies for long-term growth and sustainability
o Monitor and evaluate operational performance, identifying areas for improvement and implementing strategies for optimisation.
o Ensure the quality of the physical environment and standards of services provided to citizens meet or exceed expectations.
o Oversee compliance with regulatory standards, policies, and procedures, maintaining accreditation and licensing requirements.
o Foster a culture of innovation and continuous improvement, encouraging staff to identify and implement creative solutions to enhance service delivery and resident experience.
o Liaise with citizens, local authorities, and other external bodies to build effective relationships, address community needs, and advocate for resources and support.
o Represent the organisation at community meetings, forums, and events, promoting collaboration and partnership.
o Effectively prepare and monitor budgets to ensure efficient use of resources while maintaining high standards of service quality and care.
o Identify cost-saving opportunities, revenue-generating initiatives, and sustainable financial practices to support organizational goals.
o Manage, schedule, and support staff to efficiently deliver citizen-centric services, fostering a culture of teamwork, excellence, and professional growth.
o Provide leadership, mentorship, and professional development opportunities to staff, promoting accountability, engagement, and job satisfaction.
o Implement systems and processes to streamline operations, improve quality, and enhance the citizen experience throughout the organisation.
o Monitor and analyse performance metrics, feedback, and outcomes to drive continuous improvement and achieve organizational excellence.

To be successful in this role you will need management experience in mental health CQC services, you will need to take registration for this service within the first 12 months, NVQ Level 5 in Leadership and Management and be a Driver.

CLICK APPLY TODAY! To be shortlisted or Call our Birmingham Care Office and speak to Carina.

Brook Street Social Care is acting as an Employment Agency in relation to this vacancy.

Proud member of the Disability Confident employer scheme