CUSTOMER SERVICE OFFICERS (ADMIN)

Bournemouth

Temporary reviewed March 2025 (Could lead to permanent role)

£12.18ph increasing to £12.44 per hour after 12 weeks

Mon to Fri 08.00am to 17.30pm

37 hours per week

Weekly Pay

Immediate start

Do you have previous admin experience?

Confident communicator seeking a diverse role?

Confident on the phones and using multiple software’s?

Our client is seeking CUSTOMER SERVICE OFFICERS (ADMIN) to join their team on a temporary on-going basis. For the right candidate the position could become permanent. This is a fast-paced office administration role. You will be required to multi-task accurately and be a team player. This is a telephone role where the successful candidates will be taking calls about Council Tax, Parking, Concessionary Travel (Bus Passes), Blue Badges, Homeless and General Enquiries.

Within your CV, you must show evidence of the following skills:

• College / University education level or previous experience of working in a fast-paced office environment.
• Strong working Knowledge of IT Systems – Windows based applications
• Good communication skills – Via telephone, email and word processing
• Ability to prioritise workload and pay attention to detail
• Accurate Data Input

Candidates must hold:

• Passport or Birth Certificate with proof of National Insurance

INTERESTED?

APPLY NOW BY CALLING 01305 239239 OR EMAIL CV TO Weymouth@citycentrerecruitment.co.uk STATING JOB TITLE IN SUBJECT LINE

In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.

City Centre Recruitment is an equal opportunities employer.

City Centre Recruitment is acting as an employment business in relation to CUSTOMER SERVICE OFFICERS (ADMIN)

#Citycentrerecruitment #Weymouthbranch #tempjob #recruitmentagency #seekingwork #Administration #Telephonerole #dataentry #Bournemouth #Dorset #immediatestart

INDWM

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post. As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare is working in partnership with The Princes Trust to support people getting into work, as part of this partnership, we are offering an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support please do contact dhc.wideningparticipation@nhs.net

We are seeking to recruit a customer service administrator to work within our busy Audiology Department in Boscombe, Bournemouth, Dorset.

This post is full time for 37.5 hours per week. The post holder may be required to work flexibly to meet the needs of the service

The main function of the Dorset Audiology Service is to provide NHS hearing aid services throughout Dorset. We are looking for someone with excellent customer service skills to join our friendly admin team.

Our administration team support our audiologists and we would welcome an enthusiastic person to join our expanding team. Our Audiology service is going through an exciting time as East and West Dorset Audiology integrate, to become one Dorset Audiology Service in 2024.

The function of the Audiology Service is to reduce disability due to deafness. We provide complex services for patients in balance, tinnitus, adults with learning difficulties, ENT and we have a full complement of paediatric audiology services.

As a customer services administrator, you will be well-motivated, flexible and a clear communicator.

Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.






To work as part of a busy team to provide quality and efficient audiology reception service.

Tasks will include -

Reception duties.

Supporting patient appointments.

To assist and direct visitors as required.

To provide patients with hearing aid accessories.

Supporting admin and clinical team members.

At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare is working in partnership with The Prince’s Trust to support people getting into work, as part of this partnership, we are offering an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support please do contactdhc.wideningparticipation@nhs.net


This advert closes on Wednesday 25 Sep 2024

Assistant Hospitality Service Manager – Front Office

Bournemouth Carlton Hotel, Signature Collection By Best Western

The Opportunity

As part of our front office management team, you will be the first contact for many of our guests that arrive at our hotels.

YOUR focus will be making sure the team is responsible for greeting our guests and ensuring their arrival experience is smooth and effectively managed. YOU will motivate the team through a positive and engaging culture to deliver exceptional hospitality service.

Our culture is all about our people, we want you to be you and we want you to let your personality shine through so you can engage in conversation with guests, making them feel welcome and most importantly making our guests smile.

Benefits

• Our enviable employee discounts on bedroom rates across our best western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• YOU will be passionate about hospitality that’s a given
• Experience in delivering exceptional customer service.
• YOU will have at least 12 months management experience of working within a busy hotel front office environment.
• Will have an authentic and passionate approach.
• The ability to create a positive culture within the team.
• Ability to drive and motivate teams with the ability to recognise and develop future stars.
• Strong communication skills

Hotel

With dramatic seafront views, nothing gets much better than Bournemouth Carlton Hotel, which is part of the Signature Collection By Best Western.

The hotel is right in the heart of town, so when you can tear your eyes away from the beautiful view, then we’re also walking distance to the town centre, to popular attractions such as Bournemouth Oceanarium, BH2 Leisure Complex and Bournemouth International Centre – a hotspot for major conferences and exhibitions.

The property has 76 bedrooms including 16 family bedrooms, including 16 sea view bedrooms. The hotel also has 18 one- and two-bedroom timeshare apartments. Event rooms for wedding parties up to 200, with private gardens and terrace.

The Grill menu is bursting full of feel-good comfort foods, healthy and gluten-sensitive options

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff* UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust *In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row. UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust. Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

A Vacancy at University College London Hospitals NHS Foundation Trust.


An exciting opportunity has arisen to join the Gastrointestinal Divisional Team as the Service Improvement and Governance Manager. The post holder will provide a leading role in the management and implementation of the quality and safety agenda within the division, with a particular focus on complaints management, service improvement, inquests and claims, incidents and risks, patient and public involvement.

This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24/25 pay scales are implemented you will be paid under the 23/24 pay scales and any backpay will be adjusted accordingly. Further information can be found at https://www.nhsemployers.org/articles/pay-scales-202425

We are looking for self-motivated, organised, enthusiastic individuals with excellent communication skills and a drive and energy to improve patient experience.

This position would ideally suit a candidate with a proven track record in service improvement initiatives in operational management or clinical governance framework. In addition to project management skills, you will need to be able to deliver change, lead through influence and rethink established practice.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.


We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

• National Hospital for Neurology and Neurosurgery

• Royal National ENT and Eastman Dental Hospitals

• University College Hospital Grafton Way Building

• Royal London Hospital for Integrated Medicine

• University College Hospital Macmillan Cancer Centre

• The Hospital for Tropical Diseases

• University College Hospital at Westmoreland Street


We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological,gastrointestinaland oral disease. It has world class support services including critical care, imaging, nuclearmedicineand pathology.


We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.


For the full Person Specification and more informationregardingthe main responsibilities of this role, please refer to the attached Job Description.


Come and bea part of the best NHS trust in England to work for, according to our staff*


UCLH top trust to work at in England – for the second year running! : University College London Hospitals NHS Foundation Trust


*In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.


UCLH top trust to work at in England – for the second yearrunning!University College London Hospitals NHS Foundation Trust.


Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.



This advert closes on Monday 2 Sep 2024

Proud member of the Disability Confident employer scheme

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Visits to the Hospitals General enquiries about the job or for an informal discussion about this post should be directed to clinical leads for general paediatrics - Dr.Sarah Eisen (sarah.eisen @nhs.net) and Dr Christina Petropoulos (c.petropoulos@nhs.net), and adolescent consultants Dr.Terry Segal, Clinical Lead for Speciality Paediatrics (terry.segal@nhs.net), Dr Joanna Begent( j.begent@nhs.net). Short-listed candidates are encouraged to visit the hospital before being interviewed by the Appointments Committee. By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers. UCLH NHS Trust received a good overall inspection from the CQC in September 2018. The report concluded good well-led leadership. Patients and their families were treated and cared for with compassion, patience and respect. Feedback from patients about their experience of care was consistently positive. There was a positive and friendly culture. Staff told us that they were proud to work for the trust and were well supported by their colleagues. To read the full report please go to: https://www.cqc.org.uk/provider/RRV/reports CQC report in full To comply with the Trusts Safeguarding Children and Adults policies, procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults This will require you to: Ensure you are familiar with and comply with the London Child Protection Procedures and protocols for promoting and safeguarding the welfare of children and young people. Ensure you are familiar and comply with the London Multi Agency Safeguarding Vulnerable Adults Pan London Procedures. Ensure you are familiar and comply with local protocols and systems for information sharing. Know the appropriate contact numbers and required reporting lines. Participate in required training and supervision. Comply with required professional boundaries and codes of conduct UCLH is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment. Come and be a part of the best NHS trust in England to work for, according to our staff* UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust *In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row. UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust. Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

Assistant Hospitality Service Manager – F&B

Bournemouth Carlton Hotel, Signature Collection By Best Western

The Opportunity

Being part of our management team at this hotel is special, you will be directing an amazing team of talented hospitality experts in delivering high-class food and beverage experiences at this hotel.

YOU will help in overseeing the restaurant, bar, in-room dining, conferencing, and events at the hotel. How you manage your team is paramount, our people are individuals, so it should be natural for you to lead and provide the F&B hospitality team with clear direction.

As you are at the start of your hospitality managerial career, we will help develop YOU, in how you can be instrumental in driving revenue growth, management of the F&B budget with accurate forecasting, as well as the management of the labour payroll.

Benefits

• Our enviable employee discounts on bedroom rates across our best western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• YOU will be passionate about hospitality that’s a given
• YOU will have at least 12 months management experience of working within a busy food and beverage environment.
• Will have an authentic and passionate approach.
• The ability to create a positive culture within the team.
• Ability to drive and motivate teams with the ability to recognise and develop future stars.
• Strong communication skills

Hotel

With dramatic seafront views, nothing gets much better than Bournemouth Carlton Hotel, which is part of the Signature Collection By Best Western.

The hotel is right in the heart of town, so when you can tear your eyes away from the beautiful view, then we’re also walking distance to the town centre, to popular attractions such as Bournemouth Oceanarium, BH2 Leisure Complex and Bournemouth International Centre – a hotspot for major conferences and exhibitions.

The property has 76 bedrooms including 16 family bedrooms, including 16 sea view bedrooms. The hotel also has 18 one- and two-bedroom timeshare apartments. Event rooms for wedding parties up to 200, with private gardens and terrace.

The Grill menu is bursting full of feel-good comfort foods, healthy and gluten-sensitive options

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff* UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust *In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row. UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust. Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

Customer Relationship Manager - Europcar

Main purpose of the role:

This is an opportunity to play a pivotal part in the management of our most prestigious client base.
You will be based in our Leicester HQ office.
Working with the Corporate Services Manager you will manage a dedicated customer service team
to ensure the performance delivered is the best in the industry. The customers you will be supporting
are amongst the most prestigious in our company therefore we are looking for an outstanding
candidate who strives for excellence in everything they do for this high profile role.
The role encompasses team and performance management, customer service, complaint resolution,
continuous process improvement as well as developing the best working relationships at all levels
within the client base.
You will also have regular face to face exposure with clients supporting our Account Director team at
the monthly business meetings as well as supporting in delivering new projects and initiatives.

Main duties of the role:

● Manage the In-house site as defined by the Company ensuring appropriate business
solutions are reviewed, agreed, maintained and enhanced to benefit the client and the
● Company.
● To effectively manage the team to deliver and maintain the highest level of on site
reservations and rental management services in accordance with KPI
● To motivate, support and empower the In-house team to achieve all aspects of key
performance targets
● Continuously review all processes to ensure we are operating most effectively in support of
our clients requirements
● Continuously explore and promote the most efficient and effective working processes to help
meet the client and customers to improve the Company's profitability, customer service and
demonstrate continuous improvement
● Develop and maintain strong working relationships with client contacts in order to gain a
greater understanding of their business objectives
● Prepare and present regular weekly and monthly reports on In-house service level
performance
● Full ownership and timely management of any escalated complaints from initial investigation
through to successful resolution, along with any corrective actions.
Team Management:
● To ensure all In-house procedures and processes are documented and reviewed regularly
highlighting further improvements to Customer Service delivery, process efficiencies
● Carry out recruitment and selection for all In-house vacancies and responsible for the
training and induction of all new starters
● Responsible for the performance and management of In-house staff, to exceed In-house KPI
targets to ensure we deliver the highest standards of customer service
● To develop and empower staff to undertake increased levels of responsibility
● To ensure staff understand and adhere to the Company Operating and Quality Procedures.
● Monitor the telephony stats and targets, ongoing review of call handling and ensure agents
are working to the agreed telephony SLA's
● Send updates on daily performance stats and progress to the team throughout the day
● Ensure up to date knowledge of Europcar Group UK strategy is shared with the In-house
team
● Carry out any other reasonable duties or ad hoc tasks as requested by Corporate Services
Manager
● Complete regular quality checks on work completed by your team

Key skills and attributes required

● To maintain a high quality of customer experience, recognising Europcar Group Strategy and
Objectives
● To follow all operational procedures and working instructions applicable to the job
● Ensure all KPIs, both individual and team based, are accepted and managed within the
agreed SLA
● Ensure any system issues / contract discrepancies are brought to the attention of the
Corporate Services Manager
● Ensure that a professional and courteous image is portrayed at all times, both personally and
in attitude and appearance in the work area
● Good knowledge of the car rental industry would be advantageous but not essential,
however, demonstrating the ability to manage a dedicated team with 'client centricity' is
essential

What we can offer you:

• Competitive Salary
• Starting on 6 weeks holiday (including bank holidays), increasing with length of service
• Free on site car parking
• Pension and a lfe insurance scheme
• Enhanced Maternity Leave (subject to service and earning qualifications)
• Discounted car hire rates across our network
• 20% discount on EE mobile phone contracts
• Discounted hotel rates through the Accor Group after 12 months service*
• Cycle2Work
• Free annual eye tests
• Confidential legal and support service through BUPA
• Career progression and development

Why choose Europcar?

Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.

If you believe you have what it takes to become a successful Customer Relationship Manager within Europcar, then please apply today!

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff* UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust *In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row. UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust. Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

UCLH is seeking a skilled individual to join their IT Service Delivery Management team in Digital Health Care. As a Service Delivery Analyst, you will ensure the delivery and continuity of digital and technology services across the Trust, working with the Head of Service and Vendor Management, other members of the Senior managers, and our outsourced suppliers 24/7, 365 days a year.

UCLH provides acute and specialist services to a diverse local population and to patients from across England and Wales. The successful applicant will play a key role in providing IT service management to ensure the delivery and continual improvement of digital and technology-related services, along with the personal development of staff. This will include reviewing and updating procedures.



As the IT Service Delivery Analyst, you will assist with proactively managing the contract obligations from an operational and service perspective, ensuring that suppliers deliver to state Service Level Agreements (SLAs) and holding them accountable if performance does not meet expectations.

Moreover, the role has further responsibilities in quality, such as assuring and approving ongoing changes to the systems infrastructure and services, and owning and driving service processes. Service Delivery Analysts must always maintain a customer perspective of the service.

The successful applicant must demonstrate the ability to identify service delivery issues, manage service management plans with the Trust’s needs, and be aware of Managed IT Service provision. Service improvement and performance management are critical activities for the team. If you have the required skills and experience, we encourage you to apply for this exciting opportunity.



University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.  


We provide first-class acute and specialist services across eight sites:  

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street


We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological,gastrointestinaland oral disease. It has world class support services including critical care, imaging, nuclearmedicineand pathology. 


We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.


For the full Person Specification and more informationregardingthe main responsibilities of this role, please refer to the attached Job Description.


Come and bea part of the best NHS trust in England to work for, according to our staff*


UCLH top trust to work at in England – for the second year running! : University College London Hospitals NHS Foundation Trust


*In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.


UCLH top trust to work at in England – for the second yearrunning!University College London Hospitals NHS Foundation Trust.


Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.



This advert closes on Tuesday 16 Jul 2024

Proud member of the Disability Confident employer scheme

For further inforamtion relating to this position please refer to the attached job description and specification If you would like to discuss this opportunity further please call Karen Shaw who would be happy to talk to you about the team and the position in more detail. Karen Shaw 07870847929

Job Title: Senior Marketing Manager
Salary: £200 Per Day
Hours: 37 Hours Per Week
Type: Temporary Ongoing
Location: Bournemouth, BH1
Start Date: ASAP
Work Pattern: Monday - Friday | 09:00am - 17:00pm | Hybrid Working

We are looking for a dynamic Senior Marketing Manager to join our client's team and lead their commercial marketing efforts. In this role, you will develop and deliver strategic marketing initiatives that enhance brand awareness, drive customer acquisition and retention, and generate income across various services. You will work closely with senior colleagues to align marketing outcomes with organizational goals and manage a team of marketing professionals to meet ambitious targets.
Key Duties and Responsibilities:

• Develop and implement a comprehensive marketing strategy in collaboration with the Head of Commercial Marketing.
• Provide strategic marketing leadership and advice for income generation, recruitment, awareness campaigns, and behaviour change initiatives.
• Lead and mentor a team of marketing professionals to achieve marketing goals and objectives.
• Oversee the creation and execution of marketing plans to meet organizational income targets and statutory service outcomes.
• Manage forecasting and KPI tracking for marketing campaigns and channels.
• Conduct soft market testing, tendering, and contract management for advertising contracts.
• Identify new income growth opportunities and stay updated on sector developments affecting service delivery.
• Foster relationships with internal teams (Creative Services, Communications, Web, Research, Insight, Procurement, and Policy) for integrated campaign development.
• Promote the use of data and business intelligence in marketing decision-making.
• Ensure compliance with relevant legislation and best-practice guidelines.

Requirements:

• Relevant degree or equivalent experience.
• Advanced professional qualification (e.g., CIM) is desirable.
• Experience in strategic marketing and integrated campaign management.
• Proven track record of effective people, change, and stakeholder management.
• Experience in media planning, buying, and using various marketing channels (web, social media, email marketing, video, print, etc.).
• Expertise in contract management, creative media buying, and marketing agency management.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff* UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust *In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row. UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust. Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.