Who are we?
Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Customer Communications Program Manager
Job Summary
Equinix is seeking a Customer Communications Manager to join our Global Customer Communications team. You will collaborate with creative and passionate people in an agile work environment while helping bridge the technical and business worlds for our customers. To do this successfully, it is essential that you can deliver complex communication programs that result in a positive customer experience.
Responsibilities
Content Creation/ Management:
Independently creates content targeting key audiences, copyediting as necessary
Develops compelling storylines and communication materials
Analyzes information to build captivating presentations and communication materials
Determines the "so what" for various communications
Communication Planning:
Tracks a master communications plan, taking the lead on various portions of the plan as needed
Proactively identifies potential roadblocks or conflicts and escalates as needed
Communication Platform Management:
Monitors, maintains and updates various communication platforms
Helps define requirements for definition and selection of new content-related technologies
May advise key stakeholders on using various platforms
Responds to platform issue escalations as needed
Stakeholder Management and Communication:
Develops relationships with key stakeholders throughout the company
Proactively communicates with internal departments (US, Asia Pacific and European counterparts) to ensure accurate information is used for content creation and project timelines
Project Management:
Coordinates and monitors projects from start to completion (e.g., sets deadlines, assigns responsibilities, monitors and summarizes progress of project, conducts meetings)
Responsible for a portion of project deliverables as assigned by more senior team members
Reporting and Metrics:
Designs, produces and distributes management reports on relevant metrics
Guides analyses of multiple data sources and advises on their relation to business-relevant themes
Analyzes and conveys meaningful recommendations based on survey data
Qualifications
Demonstrate an ability to think strategically, critically and creatively.
Passionate about delivering customer-centric, easy-to-understand communications.
Strong writing and editing expertise with a keen eye for brand style and tone.
Ability to build strong alignment and deep collaboration with different groups to achieve results.
Aptitude for project management and proactive problem-solving.
Team player who thrives in an agile and inclusive work environment.
Strong English capabilities, both written and verbal.
Bachelor’s degree and 5+ years of experience in communications or related field.
What we offer:
Employment in a stable company with an established position in the market.
Possibility to work within fast growing world’s 500 Fortune digital infrastructure company.
Challenging job in a dynamic, professional, international and multicultural environment.
Possibility to participate in company sponsored trainings package.
Employee Assistance Program – assess to free counselling legal and financial consultations and crisis intervention.
Paid employee referral program.
Opportunity to work in supportive, inclusive environment with People-Centric Culture.
Competitive salary and yearly bonus as well as a well-defined career path shaped to the individuals career focus & priorities.
Attractive benefits package: premium private medical care, life and accidence insurance, employee stock program, Multisport card, lunch passes, celebration bonus.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
