Total 5 fb tourism hospitality job vacancies in liverpool l3 5qa

Heeton UK operates a portfolio of Hilton, IHG, Accor and Heeton Concept branded hotels and a serviced office site

A fantastic opportunity for a Cluster Sales/Sales Executive to drive sales performance within their assigned hotel or hotel cluster, with a primary focus on the Corporate and Meetings & Events segments as directed by the Cluster Sales Manager. This is a pro-active sales role, responsible for managing an existing portfolio of Accounts and driving new business for themselves and their team in line with the hotel/s strategies and budgets. They will be specifically researching and targeting business in competitor hotels and venues both locally and nationally. Delivery of assigned KPIs through the setting of strategic and measurable sales actions, throughout the Cluster.

Why work for us:
We offer market-appropriate salary, bonus potential based on agreed objectives/targets plus access to our extensive benefits package, which includes:

• Service-based annual leave (increasing up to a maximum of 5 extra days)
• Employee & Friends/Family discounted rates at Heeton-operated hotels and Hilton GO
• Referral scheme
• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more
• Heeton is an expanding company which offers excellent career opportunities
• Exclusive access to the employee recognition & reward scheme - Heeton Rewards

What will you be doing?

• Develop an in-depth understanding of your hotels' local markets based on intelligence and knowledge of competitor activity and rates, resulting in increased revenue generation through focused sales activities for Local and National Accounts.
• Ensure we maintain and grow revenue and market share via existing and new customers, developing a network of contacts to help to cross sell the group
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and close agreements to maximise profits.
• Forecast and track key account metrics (e.g., monthly sales results and annual forecasts).
• Produce accurate and timely, weekly, monthly and annual reporting that meets the needs of Cluster Sales Manager and General Managers
• Complete and execute hotel sales plan, review and update in line with strategy and hotel business needs.
• Involvement in RFP’s both local and national ensuring all stakeholders are consulted during negotiations.
• Managing a portfolio of local accounts
• Achieve 8 face-to-face appointments per week.
• Using data and market research conduct telesales and campaigns to identify opportunities for hotels.
• Support the conversion of key business Group and M&E Enquiries.
• Maintain an up-to-date pipeline of target accounts.
• Attend any Hotel/brand Team Meetings, Sales Meetings, Blitzes and organising FAM (familiarisation trips for travel agents) as requested.
• Adhoc reporting as necessary, including data for Head Office.

What we need from you
To succeed in this role, you’ll need to be a proactive self-starter who is able to proactively drive business, maintain or grow market share from existing accounts and delivery of any potential new business. There will be a significant reliance on the individual to understand and analyse market data to identify opportunities for new business wins. In addition, the role requires:

• Effective selling skills.
• Excellent relationship-building skills.
• Ambitious and driven, with a desire to understand the hotel sector.
• Results-driven, self-motivated, flexible and resilient.
• Previous experience as a Sales Executive achieved within a UK market, with a good understanding of hotel business mix needs of transient and corporate business.
• Excellent communication, organisational skills, and negotiation skills with a good working knowledge of Microsoft Office (Word, Excel & PowerPoint) are essential.
• Experience of Delphi and reservations Systems (Cvent/OnQ) would be highly desirable.
  
• The ability to represent the hotels, brands and wider group in a compelling manner to influence new business acquisition.
• Numerate and the ability to identify opportunities.

Heeton is all about building a workplace for the future, we believe in equal opportunities and celebrate diversity. We are an inclusive workplace, where everyone is welcome, and everyone can be natural, and be the best versions of themselves.

We recognise that we are on a journey regarding diversity and inclusion and would welcome applications for candidates from underrepresented backgrounds.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

When guests enter one of our hotels, they walk into a genuinely memorable experience. As a Night receptionist/Auditor, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience through the night. You’ll also create a warm atmosphere that makes our guests feel at home in any location.

Your day-to-day

• Be the warm welcome that kicks off a memorable guest experience
• Take and manage guest bookings, and up-selling opportunities and tell them about ways to improve their stay
• Serve food and drinks in the bar and restaurant
• Start every stay right by swiftly checking guests following Brand Standards
• Running night audits and the ability to run shifts on your own
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
• May involve some lone-working
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Stay safe all the time. Following our safety procedures, you will report all incidents and wear any protective gear needed
• Ensure all transactions as posted to rooms correctly and all payments follow the Heeton standard operating procedures.
• Take pride in your appearance and place as a brand ambassador
• Help support the team in setting up and serving breakfast

Jump into other ad-hoc duties when your colleagues need your help

What we need from you

• Excellent customer service skills
• Hospitality experience advantageous
• Must speak fluent English
• Flexibility - this is a night shift-based role

Why you should apply

• Exclusive access to the employee recognition & reward scheme - Heeton Rewards
• Service-based annual leave (increasing up to a maximum of 5 extra days)
• Employee & Friends/Family discounted rates at Heeton-operated hotels and IHG employee travel Programme
• Life Assurance, Income Protection and Employee Assistance Programme
• Referral scheme
• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
• Heeton is an expanding company which offers excellent career, training and development opportunities
• Fantastic career potential with one of the UK's fast-growing hotel operators
• Retention bonus on completion of 3 and 6-month service

A convenient central Manchester hotel with excellent transport links is a short walk from Manchester city centre. The M60 and M62 motorways are both close by, and Manchester Airport is only 10 miles away. Nearby Manchester Piccadilly station has direct trains to London.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process

Would you like to work for a company that gives you:

• £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards your hard work by offering you the below team benefits when you join us:

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities – “Hotel specific”
• Stays in our hotels at discounted prices or
• Even free stays in our hotels as one of our rewards & recognition incentives,
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements
• Pension enrolment

Does the below sound like you?

• Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring and enjoys working as part of a team
• Ambitious and hard working
• Good organisational / time management skills. – Right people in the right places at the right time
• Experience of managing people and developing people,
• Previous experience of managing a department and Profit and Loss margins
• Able to lead from the front and have strong, interpersonal and communication skills
• Resilient, creativity, able multitask and can work under pressure
• Ability to work morning, afternoon/evening, and weekends
• Passion for food and able to deliver exceptional customer experiences all the time
• Is the Restaurant Manager role for you for you, do you have you the skill set and experience to take on this role? Then what’s stopping you?

Klarent Hospitality are recruiting for a Breakfast Manager

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

The Role:

As the Breakfast Manager you are responsible for managing operations of breakfast service to deliver an excellent guest experience.

• Ensure that the departments team maintain exceptional levels of customer service
• Ensure the teamwork within the compliance of brand standards
• Recruit, manage, train and develop the team in product service, knowledge , and all legal requirements
• Manage and support your team in managing guest queries in a timely and efficient manner
• Work within budgeted guidelines in relation to equipment and payroll
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Work closely with the breakfast chefs and kitchen team to ensure service standards
• Accountable for monthly stock takes
• Incentivise team members to maximize sales and revenue
• Carry out annual and mid-year appraisals with team members under your responsibility
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Ensure communication meetings are conducted and post-meeting minutes generated
• Be environmentally aware
• Assist other departments wherever necessary and maintain good working relationships

As breakfast manager you will ensure that team are in Health & Safety expectation and comply with hotel security, fire regulations and all health and safety legislation with the company policies and procedures.

At Cycas Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.

Staybridge Suites ensure every space features a sense of community, comfort and convenience. With a brand ethos of From Home-to-Home, guests feel like they are at home while on the road. Staybridge Suites operate with fewer colleagues than some of the other IHG brands, so staff need to be naturals when it comes to multi-tasking. Here, you need to be friendly, smart, welcoming and professional – focused on getting the basics right, each and every time.

If you have an inner drive to love what you do – and do it well - and you strive to provide the best hotel experience so your guests can pursue their personal & professional passion, then please read on as you’re somebody we want within our team.

YOUR CORE PURPOSE WILL BE:


To ensure the smooth and efficient running of the hotel to the satisfaction of all guests needs
The night audit is completed to fulfil all audit and statistical information requirements for the hotel
To ensure the security of hotel guests and hotel as a whole and to provide services for hotel guests.
Carry out the minimum of 2 security checks at regular intervals with special emphasis on security, fire and safety
Check hotel guests in and out, and assist with luggage when required
Serve food and liquor to company standards
Ensure all revenue is correctly charged and monies are securely kept
To ensure the total cash takings balance with the Opera settlements report and the receipt sheet and to complete the banking according to the correct procedure
Operate the hotel switchboard and deal with all internal and external calls, according to procedure
Order and deliver guest’s newspapers and correct charging and controls
Action early morning calls at the time specified and to the standards laid down
The preparation of Room Service orders and service to the rooms when required
Cleaning of areas as requested, removal of all trays from public areas, bedroom corridors as necessary
To have a thorough knowledge of and adherence to the law with regards to the following company regulations
The preparation of hot food
Undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position


WHAT YOU SHOULD BRING:


You must be available to work between the hours of 11pm and 7am with a flexible approach to nights worked as the role will include weekends.
Desire and ability to learn
Strong communication skills
Ability to work alone for periods of time during the night shift due to size of building
Ability to organise self and multi - task
Flexible and adaptable
Attention to detail



Customer focused / can-do attitude
Understand the Hotel / Company standards, products and services


WHAT WE OFFER:


Great team spirit according to our slogan ‘It’s not over until we get a smile’.
40 hour/week
EXCELLENT COMPANY BENEFITS:
Competitive salary and package
Exclusive employee discounted rate to IHG and Cycas hotels
Continuous paid training and development opportunities
Free healthcare plan


Cycas Hospitality is a gift for any hospitality professional. Over the past 14 years we’ve created an innovative hotel management company. We have been amongst Caterer's Top 30 Best Places to Work in Hospitality in the last consecutive 4 years.

This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

Please apply in writing by email attaching your CV along with your current salary and notice period.

***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***

As Operations Manager, you’ll keep our hotel running smoothly, make sure everything is working well and all our guests are safe and comfortable. You’ll maximise financial returns, drive the development of people, create and maintain a memorable guest experience, execute brand standards, and build awareness of the hotel and brand in the local community. You may act as the General Manager in his/her absence.

Why work for us:

We offer market-appropriate salary plus access to our extensive benefits package, which includes:

• Exclusive access to the employee recognition & reward scheme - Heeton Rewards
• Service-based annual leave (increasing up to a maximum of 5 extra days)
• Employee & Friends/Family discounted rates at Heeton-operated hotels
• Referral scheme
• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
• Heeton is an expanding company which offers excellent career, training and development opportunities
• Fantastic career potential with one of the UK's fast-growing hotel operators
• Retention bonus on completion of 3 and 6-month service

What we need from you

• Previous management experience as an Operations Manager of a mid-market branded hotel.
• High level of IT proficiency
• Excellent leadership, interpersonal and communication skills
• High level of commercial awareness and sales capabilities
• Experience in managing people and developing people
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

What you will be doing

People

• Direct everyday activities, plan and assign work ensuring you always have the right staffing numbers
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance
• Train team members to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently
• Recommend or initiate any HR-related actions where needed
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management

Responsible Business

• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements.
• Maintain relations with outside contacts
• Act as public relations representative to raise awareness of the hotel and brand in the local community
• Drive team member involvement in community organisations, activities and businesses
• Develop and carry out action plans to be environmentally conscious and take steps to reduce the hotel’s carbon footprint
• Perform other duties as assigned. May also serve as the manager on duty

Guest Experience

• Interact with guests and outside contacts including, current and potential clients, government officials, travel industry representatives, suppliers, competitor’s local community members
• Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities

Financial

• Support the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability
• Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty

A convenient central Manchester hotel with excellent transport links is a short walk from Manchester city centre. The M60 and M62 motorways are both close by, and Manchester Airport is only 10 miles away. Nearby Manchester Piccadilly station has direct trains to London.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process