About the role

Availability Window Days From time To time Sun 08:00:00 18:00:00 Mon 08:00:00 12:00:00 Tue 18:00:00 22:00:00 Thu 18:00:00 22:00:00 Sat 09:00:00 19:00:00

Our Customer Delivery Driver rate of pay starts from £12.92 an hour; this increases to £14.05 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.

Customers are at the heart of everything we do.

As the face of Tesco out on the road, we deliver all the way from Lands’ End to John O’Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That’s why this role is about much more than just driving: it's about helping others and delivering great service, with a smile.

Its hands on, physical and full of variety. No two shifts are ever the same and our customer’s look for help in all kinds of different ways. For most of the day you’ll feel like your own boss, delivering to your customers but there is always a team of Managers and colleagues back at base ready to support you when you need them.

So whether you are looking for flexibility to suit your current lifestyle, job stability or an opportunity to change career direction everyone is welcome at Tesco.

You will be responsible for

Delivering your part of our customer shopping trip by:

• I ensure the van and trays I use are clean and kept tidy/organised.
• Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
• Ensuring trays are washed as part of the tray wash process.
• Loading the van as required, checking the van for roadworthiness.
• Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
• Taking care of products/deliveries as if they were my own.
• Explaining to the customer that they will not be charged any more for their substitutions.
• Delivering during the customers time slot.
• Calling the customer before arriving at their property if early.
• Calling the store/centre if running 30 or more minutes late.

You will need

• Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
• Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say ‘Thank you’.
• Acting quickly to respond to the changing needs of our customers and embracing change within my store.
• Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
• Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.
• A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

What’s in it for you

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life’s moments, big and small
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.
• Click here to read more about the benefits we have available for our colleagues

About us

Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.

It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.

We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.

But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.

We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

For more information about us please visit www.tescoplc.com

Proud member of the Disability Confident employer scheme

Job Title: Customer Fulfilment Centre Advisor
Salary: £13.47 P/H PAYE (Inclusive of Holiday Pay) | £16.94 P/H LTD Umbrella
Hours: 37 Hours Per Week
Type: Temporary Ongoing
Location: Reading, RG1

Join our client's Customer Fulfilment Centre as a vital part of our service delivery team. As a Customer Fulfilment Centre (CFC) Advisor, you'll provide excellent service across a variety of channels, ensuring that residents, businesses, and partners receive the best possible experience. If you're passionate about customer service, this is the role for you.

Key Duties and Responsibilities:

• Provide outstanding customer fulfilment services in compliance with relevant legislation and policies.
• Handle customer enquiries and casework across multiple channels such as phone, email, social media, and face-to-face.
• Log enquiries, process applications, and ensure accuracy in bookings and data management.
• Offer advice, guidance, and signposting to customers, partners, and businesses.
• Administer a variety of services, including regulatory, enforcement, safeguarding, and financial assessments.
• Develop a thorough working knowledge of service policies and legislative frameworks.
• Collaborate with stakeholders and continuously improve service delivery.

Qualifications and Experience:

• Educated to GCSE level or equivalent; NVQ Level 3/4 qualification (or working towards it) is advantageous.
• Experience in customer service environments, with strong administrative and communication skills.
• Proven ability to handle complex enquiries with professionalism, empathy, and tact.
• Strong IT skills, including the use of Microsoft Office 365 and multiple software systems.
• Ability to multi-task and manage time efficiently in a fast-paced environment.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk

Post Title: Customer Service Apprentice Hours: 37.5 hours per week Job Grade: Apprentice Location / Department: Working Well Centre Newtown Road Worcester Reports to: Occupational Health and Wellbeing Business Manager Hours of work: 37.5 hours per week (Mon. to Fri.) Includes study time to meet completion of Level 2 Customer Service Apprenticeship Accountable to: Head of Occupational Health and Wellbeing Services Key Working Relationships: Occupational health consultant, managers, nurses, physiotherapist, counsellors, personnel, trust employees, GP surgeries, outside contracted organisations Risk Assessment: Working with VDUs, some manual handling/repetitive tasks. Potential exposure to distressed and or verbally aggressive individuals. Job Purpose: The principal role is to provide reception, administration & clerical support in the co-ordination, provision and delivery of an effective, high quality occupational health and wellbeing service to to clients and customers of the Working Well Occupational Health service. Key Duties: Provide cover on reception, receiving clients and customers into the Working Well centre in a friendly and professional manner. To assist in the process of making, cancelling and rescheduling appointments. Take accurate messages (telephone, e-mail, written and retrieving from Voice Mail) for the Centre and action appropriately. Attend team briefings/training/meetings. Input key information onto the database Cority/ files for new employees. Actively update any changes on personnel details e.g. surname, addresses, job titles, manager details. To sort and distribute mail. To answer queries within own range of knowledge, using own initiative, signposting, and seeking assistance where required. Vision and Values: The Trust aims to provide local services for local people. It has developed its vision to reflect this commitment. To continue to be the major provider of acute/specialist services for the people of Worcestershire (and wider) with a strong reputation for providing outstanding, high quality, reliable, accessible and integrated healthcare for local people Driving this commitment are the Trust-wide signature behaviours: Do what we say we will do No Delays, every day We listen, we learn, we lead Work together, celebrate together Standard Clauses: The purpose of this post should remain constant, but the duties and responsibilities may vary over time within the overall role and level of the post. The post holder may from time to time be asked to undertake other reasonable duties. Any such changes will be made in discussion with the post holder in the light of service needs. Competence The post holder is responsible for limiting his / her actions to those which s/he feels competent to undertake. If the post holder has any doubts as to his or her competence during the course of his / her duties then s/he should immediately speak to their line manager or supervisor. Codes of conduct All employees of the Trust who are required to be registered with a professional body, to enable them to practise within their profession, are required to comply with their code of conduct and requirements of their professional registration. Those staff that are not required to be registered with a professional body are required to comply with the Trusts codes of conduct. Confidentiality The post holder must maintain confidentiality, security and integrity of information relating to patients, staff and other Health Service business. Records Management All employees of the Trust are legally responsible for all records that they gather, create or use as part of their work within the Trust (including patient, financial, personnel and administrative), whether paper or computer based. Allsuch records are considered public records and all employees have a legal duty of confidence to service users. Employees should consult their manager if they have any doubt as to the correct management of records with which they work. Health and Safety Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) and the Manual Handling Operations Regulations (1992) and all relevant Trust Health and Safety Policies and Guidance. This ensures that the agreed safety procedures are carried out to maintain a safe environment for employees, patients and visitors to the Trust. Infection Control Employees must accept personal responsibility and accountability for Infection Prevention and Control practice. Employees should ensure they are familiar with, and comply with, all relevant Infection Control policies for minimising the risk of avoidable Health Care Associated Infection. All Employees must undertake annual mandatory updates in Infection Control. Non Smoking Policy The Trusts approach to smoking is in line with the governments on-going initiatives for an eventual smoke-free environment. It aims to adhere to the Worcestershire Health Community Campaign to help Worcestershire stop smoking. A no smoking environment policy exists within all Trust premises including entrances and exits to hospital buildings and on other Trust property (with the exception of staff resident in staffresidences, as these are the homes of staff). In June 2014 a ban was implanted which meant staff, contractors and volunteers were no longer permitted to smoke in any of the hospital grounds, including car parks. Further to this, The Alexandra, Kidderminster and Worcestershire Royal Hospitals, have all become smoke free to all patients and visitors as of 17 June 2015. This means that, as well as staff, members of the public, patients and visitors are not allowed to smoke in any of the acute hospital grounds, including car parks. Risk Management It is a standard element of the role and responsibility of all employees of the Trust that they fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, taking appropriate actions, and reporting all incidents, near misses, and hazards promptly. It is a contractual obligation that all employees must co-operate with any investigations undertaken. Children and vulnerable adults You have a responsibility for promoting and safeguarding the welfare of the children / young people / vulnerable adults that you come into contact with or are responsible for in your job role and sphere of competence. Disclosure and Barring Service The Trust aims to promote equality of opportunity for all, with the right mix of talent, skills and potential. Criminal records will be taken into account for recruitment purposes, only when the conviction is relevant. As the Trust meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, all applicants who are offered employment will be subject to a criminal record check from the Disclosure and Barring Service before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, as well as convictions. Postholders may periodically be asked to undertake a re-check. The Trust is legally required to check all staff against the Disclosures and Barring Services Childrens and Vulnerable Adults barring lists if they engage in what is defined as Regulated Activity or Controlled Activity: Regulated Activity is defined as working closely with children or vulnerable adults, paid or unpaid, on a frequent or intensive basis. Controlled activity is work that provides opportunities for contact with children or vulnerable adults. Equality and Diversity The Trust promotes policies and practices that challenge discrimination, promote equality, respect individual needs, preferences and choices, and protects human rights. The Trust has a clear commitment to equality for all in employment practices based on an applicants ability, skills and aptitude for the post. A range of equality & diversity policy initiatives are in place and all successful applicants are expected to familiarise themselves with these. It is therefore the duty of every employee to comply with the detail and spirit of these policies and the law at all times. Any issues or concerns you have should be taken up with your manager or the human resource team as soon as possible. Dignity All employees must treat each person as an individual, offering a personalised service respecting peoples dignity and modesty at all times. Conflict of Interest The Trust is responsible for ensuring that the service provided for patients and its care meet the highest standard. Equally, it is responsible for ensuring that staff do not abuse their official position for personal gain or to benefit their family or friends. The Trusts Standing Orders require any member of staff to declare any interest, direct or indirect, with contracts involving the Trust. Staff are not allowed to further their private interests in the course of their NHS duties.

Job Opportunity: Band 6 Perinatal Mental Health Nurse - Temporary (Agency)
Location: Worcester NHS
Must be a car driver

We are seeking an experienced Band 6 Perinatal Mental Health Nurse for a temporary agency contract within Worcester NHS. This role offers the chance to make a real impact on the care provided to women and families during the perinatal period.
Position Details:

• Contract Type: Temporary (Agency)
• Shift Pattern: 4 days per week (Monday to Friday)
• Pay: £27Ltd per hour (paid via an umbrella) £24.43 PAYE Inc, £21.80 PAYE exc

Key Responsibilities:

• Provide specialist mental health support to women during pregnancy and postnatal periods.
• Conduct assessments, develop care plans, and offer therapeutic interventions.
• Collaborate with a multidisciplinary team, including midwives and health visitors.
• Travel between various settings to deliver care (must be a car driver).
• Ensure adherence to NHS guidelines and safeguarding protocols.

Essential Requirements:

• Valid NMC registration.
• Experience in perinatal mental health nursing.
• Car driver (essential due to travel requirements).
• Strong communication and interpersonal skills.

Please also bear in mind our £250 referral fee bonus for any nurse you refer who we place in to work on a 3-month contract.

We also offer a £250 sign up bonus for any new nurses that register with our agency. This will be paid in your first pay packet.

The Benefits of Working with Service Care Solutions:

• DBS disclosures provided via fast track online services free of charge
• 3 weekly payroll runs
• £250 training allowance
• Excellent pay rates
• Specialist mental health consultants offering single point of contact
• Frequent notifications of upcoming opportunities via text and email
• Ltd and PAYE payment options available
• Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities

Ready to apply?
Send your CV to andrew.wiles@servicecare.org.uk.

Job Title: Band 6 Community Psychiatric Nurse (CPN) - CAMHS
Location: Telford NHS
Contract Type: Temporary agency Full Time (37.5 hours/week)
Hours: Monday-Friday, 9:00 am - 5:00 pm

Job Overview

Service Care Solutions is recruiting a dedicated Band 6 CPN for the CAMHS team in Telford, providing specialist mental health support to children and young people with complex and enduring emotional and mental health needs. This exciting opportunity is part of an initiative to enhance mental health services in Shropshire, Telford, and Wrekin, with options for relocation support and training.

Key Responsibilities

• Caseload Management: Conduct specialist assessments, create care plans, and evaluate treatment plans for young patients with mental health needs.
• Individualized Care: Develop, implement, and assess individualized care programs to support children and young people.
• Interventions: Deliver a variety of interventions aligned with care plans and pathway guidance, using outcome measures for evaluation.
• Communication & Reporting: Maintain clear verbal and written records on patient conditions and care, and contribute to the CAMHS multidisciplinary team.
• Service User Engagement: Foster involvement and participation from service users and carers, supporting a person-centered approach.
• Professional Competency: Adhere to the Code of Practice and maintain professional standards through ongoing development.

Requirements

• Registered mental health practitioner with experience in mental health services for children and young people
• Strong understanding of mental health issues affecting children and adolescents
• Excellent communication and networking skills, capable of building relationships with a multidisciplinary team and external professionals
• Competent in case management, assessment, and the delivery of therapeutic interventions

Please also bear in mind our £250 referral fee bonus for any nurse you refer who we place in to work on a 3-month contract.

We also offer a £250 sign up bonus for any new nurses that register with our agency. This will be paid in your first pay packet.

The Benefits of Working with Service Care Solutions:

• DBS disclosures provided via fast track online services free of charge
• 3 weekly payroll runs
• £250 training allowance
• Excellent pay rates
• Specialist mental health consultants offering single point of contact
• Frequent notifications of upcoming opportunities via text and email
• Ltd and PAYE payment options available
• Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities

Please send your CV to andrew.wiles@servicecare.org.uk

Contact Supervisor

Duration: Initially 3 months
Hours: 37 hours a week
Rate: £20 umbrella an hour (£16 PAYE an hour)

Reading Borough Council are looking for a Contact Supervisor to join their Supporting Families Team. As a Contact Supervisor you will:

• Supervise contact for children, parents and connected persons
• Be responsible for identifying and managing all risks associated with the job, escalating any issues of concern to the Assistant Team Manager/Team Manager
• Maintain accurate, comprehensive and up to date records of supervised contact undertaken with the family
• Develop and maintain professional working relationships with staff from internal and external agencies/organisations

Requirements

• A good general education (NVQ Level 3)
• Experience of working with children and young people in either a paid or voluntary capacity
• Experience of working with families/parents/carers

Service Care Solutions is recruiting for a Community Psychiatric Nurse (CPN) to work on a temporary contract with Worcester NHS.

Key Details:

• Hours: Monday to Friday, 9 AM - 5 PM.
• Pay Rate: £26.50 Ltd per hour (paid via an umbrella company).

Role Overview:
As a Community Psychiatric Nurse (CPN), you will be responsible for delivering high-quality mental health care and support to patients within the community. Your role will include:

• Conducting Assessments: Performing comprehensive mental health assessments to evaluate patient needs, risks, and appropriate interventions.
• Care Planning: Developing, implementing, and reviewing personalized care plans in collaboration with patients, their families, and other healthcare professionals.
• Care Coordination: Acting as the primary point of contact for patients, ensuring continuity of care and coordinating services across healthcare teams.
• Therapeutic Interventions: Delivering a range of therapeutic interventions to help manage symptoms, improve mental health, and promote recovery.
• Risk Management: Identifying and managing risks to ensure the safety and well-being of patients, particularly those in crisis.
• Multidisciplinary Collaboration: Working closely with doctors, psychologists, social workers, and other professionals to provide holistic, patient-centered care.
• Documentation & Reporting: Keeping accurate records of patient progress, treatment plans, and interventions, ensuring compliance with NHS standards and protocols.

This role requires a registered nurse with a valid NMC PIN and experience in mental health care, particularly in community settings.
If you are an experienced CPN seeking a rewarding temporary position, we encourage you to apply!
Please also bear in mind our £250 referral fee bonus for any nurse you refer who we place in to work on a 3-month contract.

We also offer a £250 sign up bonus for any new nurses that register with our agency. This will be paid in your first pay packet.

The Benefits of Working with Service Care Solutions:

• DBS disclosures provided via fast track online services free of charge
• 3 weekly payroll runs
• £250 training allowance
• Excellent pay rates
• Specialist mental health consultants offering single point of contact
• Frequent notifications of upcoming opportunities via text and email
• Ltd and PAYE payment options available
• Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities

Please send your CV to andrew.wiles@servicecare.org.uk

General Health Nurse - Permanent Role (£23/hour)
Service Care Solutions is recruiting a dedicated General Health Nurse for a permanent position with one of our esteemed private clients. In this role, you'll be responsible for delivering high-quality clinical care, supervising staff, and maintaining clinical standards within the home.

Rate £23

Location Malvern

Key Responsibilities:

• Deliver all clinical elements of care, ensuring high standards are met.
• Supervise and guide staff, working under the direction of the Clinical Lead.
• Actively ensure the medication and nursing needs of each resident are met.
• Promote individualised care and uphold statutory and regulatory standards.
• Prepare, review, and update resident care plans to ensure accuracy.
• Administer medication and maintain detailed records.
• Monitor care standards, ensuring staff perform to the best of their abilities.
• Facilitate GP visits as needed and implement any guidance provided.
• Report any incidents, concerns, or accidents to the Home Manager & Clinical Lead.
• Provide clear handovers with priorities for the upcoming shift.
• Offer ongoing clinical support to the team, ensuring they have the knowledge and skills to deliver exceptional care.

Shift Times:

• Days: 07:00 - 19:00
• Nights: 19:00 - 07:00

This is an exciting opportunity to join a supportive environment and make a positive impact on the lives of residents. If you're passionate about providing top-tier clinical care and meeting high standards, we'd love to hear from you!

Please send your CV to andrew.wiles@servicecare.org.uk

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Service Care Solutions are currently recruiting for a registered mental health nurse to work in NHS on a agency contract.

Location Worcestershire
Rate of pay
Day £21Ltd (paid via an umbrella)
Nights/Saturday £26Ltd
Sunday/Bank £31Ltd
Inside IR35
Monday-Sunday

Role

• Registered Mental Health Nurse Qualification.(RNMH & RNLD) or a student nurse nearing qualification
• On-going registration with the NMC
• Can demonstrate an understanding and knowledge base of mental health conditions and their treatments.
• Can demonstrate a working knowledge of physical health conditions and the complications that this can cause to patients experiencing mental ill health.
• Post Graduate experience or be a student nurse nearing qualification
• Experience of working within a multi-disciplinary team structure.
• Experience of assessing, planning, implementing and reviewing care needs.
• Excellent communication, listening, decision making and problem solving skills.
• Developed clinical nursing skills with a clear ability to understand new concepts and ideas in clinical practice.

Please also bear in mind our £250 referral fee bonus for any nurse you refer who we place in to work on a 3 month contract.

We also offer a £250 sign up bonus for any new nurses that register with our agency. This will be paid in your first pay packet.

The Benefits of working with Service Care Solutions:
- DBS disclosures provided via fast track online services free of charge
- 3 weekly payroll runs
- £250 training allowance
- Excellent pay rates
- Specialist mental health consultants offering single point of contact
- Frequent notifications of upcoming opportunities via text and email
- Ltd and PAYE payment options available
- Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities.

If the above sounds of interest please send your CV to andrew.wiles@servicecare.org.uk

One of the UK’s leading providers of housing, care and community services, Sanctuary Group employs around 13,000 people and manages more than 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.

Technology Service Desk Analyst

Worcester based with a balance of home and office working

£29,280 per year (pro rata)

35 hours per week

Temporary position for up to 6 months

We have an opportunity for a Technology Service Desk Analyst to join our Technology Service Desk based at our Head Office in Worcester. Joining a busy team you will provide a first line service for any technical support queries that our end users may have. We support a wide range of hardware and applications including Intune, Azure, Windows (7/10) and MS Office (all versions including 365). If you have a passion for giving high quality customer service whilst resolving queries this could be the role for you.

Your primary responsibility in this role will be dealing with tickets relating to our Next Generation Network Project. Troubleshooting any Network Issues and liaising with 3rd parties to ensure the appropriate information is gathered and a swift resolution is found.

The role of Technology Service Desk Analyst will include:

- Answering technical queries from our internal end users via a variety of methods
- Phone/Chat/Portal
- Logging and updating calls, documenting all troubleshooting and resolutions
- Striving to provide the best customer service possible, ensuring our users are kept up to date and expectations are met
- Working very closely with team members and other members of the Technology Team to resolve issues
- Recommending Service Improvements


Skills and experiences:

- Experience of working in a similar role providing technology customer support services, including using System Administrator tools and Active Directory
- NVQ3 in Customer Services or Administration
- Proven experience of prioritising work loads
- Excellent customer care and communication skills
- Working knowledge of SAP
- Working knowledge of Microsoft Office including Word, Excel and Outlook (all versions including 365) as well as Exchange Online, Azure/InTune, Active Directory, SDI and experience working within an ITSM system


Why work for us?
One of the UK’s leading providers of housing, care and commercial services, Sanctuary employs more than 14,000 people and manages over 116,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.

Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

- 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
- A pension scheme with matching employer contributions from Sanctuary up to set limits
- Life Assurance
- Employee Volunteering scheme
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Role salary is £26,982 with an additional policy allowance of £2,298 per annum (pro rata)


Closing Date: 27 August 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

Proud member of the Disability Confident employer scheme

This specialist role is designed specifically for the needs of pregnant women who are at a high risk of premature birth and will work in close collaboration with the Clinical Lead or preterm birth. This role will involve you working within the Preterm Birth service. This service is supported by the wider multidisciplinary team and care professionals, who are able to perform a cervical cerclage procedures within the Trust. The Specialist Midwife for Preterm Services will be part of the maternity multi-disciplinary team and offer support in providing expert knowledge supporting both staff, and women who are at risk of or have experienced a previous preterm birth and co-ordinating care planning. You will be required to support pregnant women and their families by ensuring that they are correctly monitored through cervical length scanning and facilitating treatment to try to prevent preterm birth within your scope of professional practice. You will lead on the implementation of Periprem and monitor compliance in Element 5 of Saving Babies Lives across perinatal services. In addition, you will be required to monitor referrals into the service which will include oversight of in-utero transfer requests into and out of the unit, ensuring that the administration and standards of the preterm birth service are appropriately met. The Specialist Midwife for Preterm Services will be part of the maternity multi-disciplinary team and offer support in providing expert knowledge supporting both staff, and women who are at risk of or have experienced a previous preterm birth and co-ordinating care planning.

The Perinatal Pelvic Health Service (PPHS) Specialist Midwife will work with the PPHS Specialist Physiotherapist, Obstetric/Urogynaecology Leads for PPHS, the Directors of Midwifery and Local Maternity and Neonatal Services (LMNS). The role has been designed to support the transformation of maternity and physiotherapy care via the Perinatal Pelvic Health Project, to implement key elements of pelvic health innovation, care and transformation of services within the maternity setting across the Herefordshire & Worcestershire LMNS (Local Maternity & Neonatal Service). This will be delivered through a system wide approach across the Herefordshire & Worcestershire LMNS delivered through innovative projects, service re-design, education and training for staff and setting up Peer support and mentoring. The post holder will work with the PPHS Specialist Physiotherapist and Obstetric/Urogynaecology Leads for PPHS to undertake planning, co-ordinating, delivering and evaluating the service provided to patients with pelvic health conditions on a day-to-day basis, and work closely with and support other maternity teams working with pelvic health conditions throughout the Trust / Herefordshire & Worcestershire LMNS & ICS (Integrated Care System) ensuring effective cross boundary working which may include travelling to sites for the delivery of care within the Herefordshire and Worcestershire ICS. The Perinatal Pelvic Health Service (PPHS) Specialist Midwife will work with the PPHS Specialist Physiotherapist, Obstetric/Urogynaecology Leads for PPHS, the Directors of Midwifery and Local Maternity and Neonatal Services (LMNS). The role has been designed to support the transformation of maternity and physiotherapy care via the Perinatal Pelvic Health Project, to implement key elements of pelvic health innovation, care and transformation of services within the maternity setting across the Herefordshire & Worcestershire LMNS (Local Maternity & Neonatal Service). This will be delivered through a system wide approach across the Herefordshire & Worcestershire LMNS delivered through innovative projects, service re-design, education and training for staff and setting up Peer support and mentoring. The post holder will work with the PPHS Specialist Physiotherapist and Obstetric/Urogynaecology Leads for PPHS to undertake planning, co-ordinating, delivering and evaluating the service provided to patients with pelvic health conditions on a day-to-day basis, and work closely with and support other maternity teams working with pelvic health conditions throughout the Trust / Herefordshire & Worcestershire LMNS & ICS (Integrated Care System) ensuring effective cross boundary working which may include travelling to sites for the delivery of care within the Herefordshire and Worcestershire ICS. KEY RESPONSIBILITIES Professional/Clinical Leadership The aim of this role is to improve the standard of the pelvic health service across Herefordshire & Worcestershire. To provide professional visible leadership across all aspects of perinatal pelvic health. Support the Clinical Lead in improving services in line with National policies and where appropriate, take a lead role on the midwifery issues related to the implementation of national guidance applicable to sphere of responsibility To support and work with Teams across Maternity to develop a programme to facilitate the implementation of clinically based teaching to support better care in women with obstetric pelvic floor injury. The post holder will facilitate a programme aimed at equipping both midwives and obstetricians to increase their knowledge and competence in identifying women with obstetric pelvic floor injury, creating bespoke pelvic patient care plans and physiotherapist referrals. To develop and expand midwives competence in undertaking to promote education within maternity services to continue to improve intrapartum and postpartum perineal and bladder care and to support further reduction in rates of OASI Provide endoanal ultrasound scans for women with OASI and other non-pregnancy related bowel complications, as appropriate, providing feedback, recommendations and assurance to the patient and linking with other health care professionals as required. Provide and assist with the management of care for women with pregnancy related bladder problems. To continue to improve standards and quality of care in perineal and bladder care To work within an agreed job plan to meet service needs. To conduct holistic assessment and providing supervision and guidance to colleagues in skilled history taking, physical examination, observation and ordering, conducting and interpreting relevant tests and investigations. To work in collaboration with the multi professional team, contributing expert, evidence-based knowledge and skills to relevant aspects of the patients care and treatment To address patients risk factors and health promotion needs through comprehensive assessment of individuals for risk factors To build an environment of trust and rapport, enabling patient empowerment in their healthcare and acting as an advocate for the patient in treatment decisions and choices. To draw upon an appropriate range of multi-agency and inter-professional resources to ensure that patients receive appropriate services, making referrals to other professions and services as appropriate. To use effective communication and interpersonal skills to provide information, explanation and reassurance to patients. To maintain accurate and contemporaneous records of patients assessment, care and treatment. To implement and provide specialist evidence-based care for women with perineal trauma and pregnancy related bladder/bowel dysfunction, including the provision of endoanal ultrasound scans and counselling of results through the OASI one-stop service. To improve governance, patient safety and continuity of care in women with obstetric pelvic floor injury To promote education within maternity services to continue to improve intrapartum and postpartum perineal and bladder care and to support further reduction in rates of OASI. To work with our midwifery team in the development of a safety culture, in partnership with the matron for maternity services, consultant midwife, the education team, the clinical midwifery managers, obstetricians and develop creative new ways of learning. Provide on a regular basis both constructive and positive feedback and identify and disseminate learning from good outcomes. To work in collaboration with, and support the delivery suite co-ordinators, the senior midwives on the wards, community, and MLU, and obstetricians, to ensure safe birth outcomes. Act as a role model demonstrating clinical leadership and midwifery expertise. Ensure a high standard of compassionate clinical care and record keeping in accordance with Nursing and Midwifery Council, national legislation, and local standards. To monitor the standards of care and take appropriate actions when standards fall below expected levels. Continually evaluate and audit the practice of self and others at individual and systems levels, selecting and applying valid and reliable approaches and methods which are appropriate to needs and context, and acting on the findings Support the clinical Lead in ensuring that there is optimal utilisation of resources through effective use of physical and/or financial resources Staff Development Develop own and others knowledge and practice across professional and organisational boundaries. Ensure that midwives are aware of care pathways for women To ensure that a training and development plan, based on need, is produced and reviewed annually Abide by the The Code: Professional Standards of Practice and Behaviour for Nurses and Midwives (2015). As a registered midwife, you are personally accountable for your practice. Facilitate the development of other midwives within the area of responsibility ensuring appropriate succession planning arrangements are in place To support induction packs and orientation programmes that are in place for all new staff Strategic/Development Support the clinical Lead to ensure continuous development and improvement of perinatal pelvic health services Advising and contributing to Directorate service development plans, in order to promote new initiatives and plan Support the clinical lead or participate in the development of corporate and Directorate objectives/projects ensuring that the nursing resources available are targeted towards their achievement. Thus ensuring a progressive and pro-active culture of delivery and change Be involved in developing new service models/care pathways and promote good relations and effective communication across the system To actively participate in the development and delivery of the Trust Nursing Strategy to ensure a culture of pro-active interest, good communication and knowledge base of the Trust Strategy To strive towards constant quality improvements within the areas To participate in Trust projects/initiatives as appropriate Develop, sustain and evaluate partnership working with individuals, groups, communities and agencies Professional Responsibilities Ensure training and development needs detailed in your personal development plan are followed up and the effectiveness of the acquired training and development evaluated in terms of self, women and babies and maternity services Take responsibility for setting professional objectives and obtaining appropriate feedback through the appraisal process Participate in relevant local and national meetings to further develop expertise of self and other Maintain current active NMC registration, and act always in accordance with Trust Policies and procedures, NMC Code and other guiding documentation

Post Title: Customer Service Apprentice Hours: 37.5 hours per week Job Grade: Apprentice Location / Department: Working Well Centre Newtown Road Worcester Reports to: Occupational Health and Wellbeing Business Manager Hours of work: 37.5 hours per week (Mon. to Fri.) Includes study time to meet completion of Level 2 Customer Service Apprenticeship Accountable to: Head of Occupational Health and Wellbeing Services Key Working Relationships: Occupational health consultant, managers, nurses, physiotherapist, counsellors, personnel, trust employees, GP surgeries, outside contracted organisations Risk Assessment: Working with VDUs, some manual handling/repetitive tasks. Potential exposure to distressed and or verbally aggressive individuals. Job Purpose: The principal role is to provide reception, administration & clerical support in the co-ordination, provision and delivery of an effective, high quality occupational health and wellbeing service to to clients and customers of the Working Well Occupational Health service. Key Duties: Provide cover on reception, receiving clients and customers into the Working Well centre in a friendly and professional manner. To assist in the process of making, cancelling and rescheduling appointments. Take accurate messages (telephone, e-mail, written and retrieving from Voice Mail) for the Centre and action appropriately. Attend team briefings/training/meetings. Input key information onto the database Cority/ files for new employees. Actively update any changes on personnel details e.g. surname, addresses, job titles, manager details. To sort and distribute mail. To answer queries within own range of knowledge, using own initiative, signposting, and seeking assistance where required. Vision and Values: The Trust aims to provide local services for local people. It has developed its vision to reflect this commitment. To continue to be the major provider of acute/specialist services for the people of Worcestershire (and wider) with a strong reputation for providing outstanding, high quality, reliable, accessible and integrated healthcare for local people Driving this commitment are the Trust-wide signature behaviours: Do what we say we will do No Delays, every day We listen, we learn, we lead Work together, celebrate together Standard Clauses: The purpose of this post should remain constant, but the duties and responsibilities may vary over time within the overall role and level of the post. The post holder may from time to time be asked to undertake other reasonable duties. Any such changes will be made in discussion with the post holder in the light of service needs. Competence The post holder is responsible for limiting his / her actions to those which s/he feels competent to undertake. If the post holder has any doubts as to his or her competence during the course of his / her duties then s/he should immediately speak to their line manager or supervisor. Codes of conduct All employees of the Trust who are required to be registered with a professional body, to enable them to practise within their profession, are required to comply with their code of conduct and requirements of their professional registration. Those staff that are not required to be registered with a professional body are required to comply with the Trusts codes of conduct. Confidentiality The post holder must maintain confidentiality, security and integrity of information relating to patients, staff and other Health Service business. Records Management All employees of the Trust are legally responsible for all records that they gather, create or use as part of their work within the Trust (including patient, financial, personnel and administrative), whether paper or computer based. Allsuch records are considered public records and all employees have a legal duty of confidence to service users. Employees should consult their manager if they have any doubt as to the correct management of records with which they work. Health and Safety Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) and the Manual Handling Operations Regulations (1992) and all relevant Trust Health and Safety Policies and Guidance. This ensures that the agreed safety procedures are carried out to maintain a safe environment for employees, patients and visitors to the Trust. Infection Control Employees must accept personal responsibility and accountability for Infection Prevention and Control practice. Employees should ensure they are familiar with, and comply with, all relevant Infection Control policies for minimising the risk of avoidable Health Care Associated Infection. All Employees must undertake annual mandatory updates in Infection Control. Non Smoking Policy The Trusts approach to smoking is in line with the governments on-going initiatives for an eventual smoke-free environment. It aims to adhere to the Worcestershire Health Community Campaign to help Worcestershire stop smoking. A no smoking environment policy exists within all Trust premises including entrances and exits to hospital buildings and on other Trust property (with the exception of staff resident in staffresidences, as these are the homes of staff). In June 2014 a ban was implanted which meant staff, contractors and volunteers were no longer permitted to smoke in any of the hospital grounds, including car parks. Further to this, The Alexandra, Kidderminster and Worcestershire Royal Hospitals, have all become smoke free to all patients and visitors as of 17 June 2015. This means that, as well as staff, members of the public, patients and visitors are not allowed to smoke in any of the acute hospital grounds, including car parks. Risk Management It is a standard element of the role and responsibility of all employees of the Trust that they fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, taking appropriate actions, and reporting all incidents, near misses, and hazards promptly. It is a contractual obligation that all employees must co-operate with any investigations undertaken. Children and vulnerable adults You have a responsibility for promoting and safeguarding the welfare of the children / young people / vulnerable adults that you come into contact with or are responsible for in your job role and sphere of competence. Disclosure and Barring Service The Trust aims to promote equality of opportunity for all, with the right mix of talent, skills and potential. Criminal records will be taken into account for recruitment purposes, only when the conviction is relevant. As the Trust meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, all applicants who are offered employment will be subject to a criminal record check from the Disclosure and Barring Service before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, as well as convictions. Postholders may periodically be asked to undertake a re-check. The Trust is legally required to check all staff against the Disclosures and Barring Services Childrens and Vulnerable Adults barring lists if they engage in what is defined as Regulated Activity or Controlled Activity: Regulated Activity is defined as working closely with children or vulnerable adults, paid or unpaid, on a frequent or intensive basis. Controlled activity is work that provides opportunities for contact with children or vulnerable adults. Equality and Diversity The Trust promotes policies and practices that challenge discrimination, promote equality, respect individual needs, preferences and choices, and protects human rights. The Trust has a clear commitment to equality for all in employment practices based on an applicants ability, skills and aptitude for the post. A range of equality & diversity policy initiatives are in place and all successful applicants are expected to familiarise themselves with these. It is therefore the duty of every employee to comply with the detail and spirit of these policies and the law at all times. Any issues or concerns you have should be taken up with your manager or the human resource team as soon as possible. Dignity All employees must treat each person as an individual, offering a personalised service respecting peoples dignity and modesty at all times. Conflict of Interest The Trust is responsible for ensuring that the service provided for patients and its care meet the highest standard. Equally, it is responsible for ensuring that staff do not abuse their official position for personal gain or to benefit their family or friends. The Trusts Standing Orders require any member of staff to declare any interest, direct or indirect, with contracts involving the Trust. Staff are not allowed to further their private interests in the course of their NHS duties.

Special Guardianship Social Worker

Duration: Initially 3 months
Location: Reading
Rate: £42 umbrella an hour

About the Role

The Special Guardianship Social Worker will be responsible for providing support to Special Guardians in Reading. The role will involve phone calls and visits to Special Guardians, review and development of Special Guardianship Support Plans, referrals to Adoption and Special Guardianship Support Fund, liaison with internal and external service providers, and attendance at multi-agency meetings for children living in Special Guardianship arrangements.

Key Responsibilities

• Provide support to Special Guardians in Reading
• Review and development of Special Guardianship Support Plans
• Referrals to Adoption and Special Guardianship Support Fund
• Liaison with internal and external service providers
• Attendance at multi-agency meetings for children living in Special Guardianship arrangements

Requirements

• Experience in Family and Friends Foster Care and/or Special Guardianship Support
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Strong organisational and time management skills
• Ability to work under pressure and meet deadlines

Qualifications

• Qualified Social Worker (QSW)
• Registered with Social Work England

How to Apply

If you are interested in this Special Guardianship Social Worker role, please apply now with your CV