Total 106 customer service job vacancies in wales

• Overtime additional earnings
• Full Time Workshop Based Role in Launceston
• Looking for Mechanically Minded Individuals

 

Your role will play a significant part in the company’s growth and overall success by delivering quality service to our customers whilst performing scheduled maintenance and safety & function checks.

 

 What you will do:

• Servicing and repair of material handling equipment – Help Crown build positive customer experiences
• Quote and rebuild to high standard a wide range of MHE 
• Operate at the cutting edge of the MHE industry with advanced access to our newest range and models 
• Join the leading forklift service business in Australia – Yes, that’s right, we are the largest forklift service provider in Australia
• Initial 8 Week onboarding and industry leading training program  
• Extensive history of staff retention and career development 
• Perform routine maintenance & complete service work – Reactive & Planned 
• Accurately maintain important service records of work performed by you

 

Are you looking for a progressive career change from another industry and want to learn new skills that have potential to earn competitive hourly rates with incentives and excellent potential for overtime? Then this is the role for you.

 

Why Crown Equipment?

• Join one of the biggest and still family owned forklift brands in the world and be paid one of the industry’s best rates of pay for service technicians 
• Looking to change career paths from other industry sectors like electrical, building sectors? Apply now! – Our training will help you transition your skills into the material handling industry!
• Industry leading induction period for complete preparation
• Uniforms,  jackets, hats, beanies and PPE are all supplied
• Fully equipped service vans or weekly tool allowances provided
• Full time role with regularly available overtime
• Earn additional money with our industry leading incentive programs
• Safety Recognition Program for safe work practices
• Ability to further your career and expand your profession into roles such as management, other internal roles or even engineering. 
• Specialised ongoing training from industry leading professionals 

 

Typical Crown Technician Tasks and Duties?

• Conduct customer-focused scheduled and ‘breakdown’ services.
• Record notes and file service records appropriately – be a part of the service team and provide high level customer service to help our customers’ solve their material handling needs.
• Access to industry-leading training and development and grade progression opportunities, including potential opportunities to train less experienced service technicians in more complex aspects of service and repair work in the field.
• Maintain up to date technical knowledge, including emerging technologies in automation and telematics. 
• Keep up to date with industry trends, new products and services.
• Partner with the Company and maximise additional sales and service across a dedicated customer base. 

How you can apply

Submit your Resume with details about your work experience and qualifications via the ‘Apply Now’ button.

Don't have a Resume and think you have the experience or qualifications to be successful for this role? Lets us write one for you! Call us on 0405 555 562 and we will go through your employment and education history with you.

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally. 

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

About the role:

Crown Equipment is seeking a highly motivated and detail-oriented Service Training Coordinator to join our Asia Pacific team.  In this key support role, you will be responsible for a variety of administrative tasks to ensure the efficient operation of our Service Training Team.  You’ll coordinate training schedules, manage records within the Learning Management System (LMS), support the preparation and delivery of training sessions, and govern our Service Induction program across the Asia Pacific region.  This is an exciting opportunity to contribute to our mission by helping our trainers deliver impactful and effective training experiences.

Duties and Responsibilities

·        Coordinate and schedule training sessions for service employees across the business.

·        Develop, update, and maintain training materials and resources to ensure they are current and effective.

·        Document procedures for the Service Training Department, with regular reviews to maintain accuracy and relevance.

·        Collaborate with Service Department managers to assess individual training needs and align them with available course offerings.

·        Manage training records, and databases, ensuring compliance with company policies and standards.

·        Serve as the primary administrator for the LMS, scheduling course offerings and reporting.

·        Oversee the Service Induction program, coordinating onboarding activities.

·        Support special projects as assigned by management.

 

Skills and Experience

·        Proven experience in training coordination or a similar role, ideally working with an LMS.

·        Exceptional written and oral communication skills.

·        Strong organisational and multitasking skills, with excellent attention to detail.

·        Proficiency in Windows, PowerPoint, Word, Excel, and SharePoint.

·        Training experience is preferred, with the ability to engage diverse audiences and adapt to a dynamic training environment.

·        A proactive, flexible attitude to adapt to changing business requirements.

·        Ability to work collaboratively within a team and communicate effectively with all levels of management.

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally. 

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology. 

About us:

CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities across ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

In this role, you support a broad team of staff responsible for the maintenance, repair and incident response of critical services and systems covering Electrical, Mechanical and Fire. This Service Technicians are the first to respond to alerts and alarms, assign the severity, prioritise the rectification and determine whether escalation is required to third party contractors.

You will proactively perform inspections to ensure all critical infrastructure is operating as designed and identify any possible risk to the infrastructure and buildings. The team assists with the monitoring of all contractors conducting critical work and ensures strict adherence to processes and procedures.

Other responsibilities include:

• Promptly responding to service requests and emergency faults.
• Conduct initial fault finding, determine causes, and implement remedies.
• Communicate repair timelines with internal teams for coordinated client communications.
• Perform critical switching to prevent disruptions in case of equipment failure.
• Ensure timely completion of planned maintenance, daily site reviews, and adherence to safety policies.

·         Enforces safe work practices, embraces CDC's values, provides leadership, and mentors junior staff.

About You: 

We are looking for a passionate person who has a trade or tertiary qualification in relevant fields (Electrical, Refrigeration, Mechanical, Mechatronics, Fire, Telecommunications).

• Proven experience/ exposure in trade or critical facilities.
• Prior experience in critical infrastructure environments with adherence to strict procedures.
• Experience operating Building Management Systems (BMS) or Energy Management Systems (EMS).
• Exposure to data centre equipment, including CRAC units, UPS, generators, and fire systems.
• Demonstrated skills in managing critical infrastructure, utilizing electronic monitoring systems, fault-finding, and contributing to process improvements.

 

Working Rights: 

Applicants who wish to apply for this position will need Australian Citizenship with ability to obtain and maintain an NV1 Security Clearance.

 

How to Apply: 

If you are looking for an opportunity to play a vital role in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.

We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success. We actively promote equality and strive to create a welcoming environment for all employees. We are dedicated to building a team that reflects the diversity of our community and encourages everyone to bring their authentic selves to work.

We are seeking a passionate and motivated individual to support the coordination of our mental health supported living services. In this important role, you will collaborate with the Team Leader to enhance service delivery, implement values-led, trauma-informed, and outcome-based service that prioritise the well-being of our Service users. If you are dedicated to creating impactful change and think you meet these criteria, we would love to hear from you!

We offer excellent terms and conditions including annual leave allowance that starts at 28 days plus bank holidays and additional days for long service (pro rata), and comprehensive training.

Please feel welcome to contact Andrew Wilcox (Team Leader) on 01792 940187 who will be happy to answer any questions you may have about this role.

Find more information and apply by clicking on the 'apply now' tab found on this job vacancy on our website current vacancies page: https://www.caredig.co.uk/work-for-us/current-vacancies/

Closing date: 13/11/24 at 12 noon

Interview date: 2/12/24

About Cars24

At Cars24, we don’t just embrace diversity—we celebrate and support it to create a stronger, more inclusive environment for our employees and customers.

CARS24 is a leading global e-commerce platform for used vehicles, with over US$1 billion in sales. Founded in India, where we are the largest player in the market—ten times the size of our nearest competitor—we have raised over US$400 million in funding and achieved a billion-dollar valuation. For 2024, our focus markets include Australia, Dubai, and Saudi Arabia.

Imagine an Amazon-like experience for cars, where you can search, purchase, secure financing, and schedule delivery—all online. Your car arrives at your doorstep, and you have the freedom to either love it or return it at no cost. Every vehicle undergoes a 300-point inspection and comes with a 3-month warranty. Because we own our cars, we stand behind their quality. Our top priority is to deliver an exceptional customer experience and make car buying a joyful and hassle-free process.

We are currently seeking a passionate and driven customer experience lead to join our team in Sydney. If you’re motivated to grow within an expanding international business and help us build our brand, we’d love to hear from you.

About the role

Are you passionate about creating exceptional customer experiences? Join our fast-growing team as we revolutionise how cars are bought and sold in Australia! We’re looking for individuals who genuinely put the customer first.

• In this role, you will manage the entire post-sale and post-delivery experience, acting as the single point of contact for our customers. Your responsibilities will include handling documentation, finance clearances, registration, car handovers, and addressing any post-sale queries or issues.
• You’ll lead a small, dynamic team of two remote, customer-focused professionals who share your passion for delivering top-notch service. Together, you’ll ensure a seamless experience for every customer.
• You’ll manage customer feedback and reviews while working closely with key stakeholders to continuously enhance our service.

Responsibilities

• Be the face and voice of Cars24 for our customers, delivering an exceptional experience every time. With your warm attitude, outstanding communication skills, and professional demeanour, you’ll not only meet but exceed customer expectations—leaving them excited to share their Cars24 experience with others.
• Build strong trust with customers by being responsive, reliable, and proactive in resolving issues on the spot. No challenge is too big for you.
• Lead a small, motivated team of two (remote), who will support you in delivering top-tier service. 
• Collaborate closely with the customer operations team to ensure every car is perfectly prepared for delivery and that all necessary paperwork is completed seamlessly, with minimal hassle.
• You’ll also gain expertise in explaining car features to customers—don’t worry, we’ll provide all the training you need.
• As we grow, you’ll play a key role in shaping and refining customer-facing processes in this exciting new venture—we’re building the playbook together.
• Your success will be measured by one key factor: customer satisfaction.

• Exceptional communication skills.
• 3-4 years of customer service experience in a retail environment, where you consistently engaged with customers.
• A customer-first mindset—you take pride in being the customer's voice within the organisation, and nothing short of 100% satisfaction meets your standards.
• A collaborative team player, eager to break new ground and be part of a team that’s transforming the way cars are bought and sold in Australia.
• You understand the ups and downs of start-up life and are excited to join the journey, ready to take on tasks as needed.
• A self-starter who thrives in autonomy—you own your role, act with minimal direction, and have the tenacity to help take us from start-up to scale-up.
• A creative problem-solver, unafraid to work beyond the usual expectations and processes, always seeking solutions that enhance the customer experience.

• Competitive Salary
• Great Employee Benefits
• Career Progression
• Employee Assist Program
• Growth Opportunities: As a fast-growing business, we provide numerous opportunities for career advancement and personal development.
  

Exceptional Team & Network: You’ll be surrounded by amazing, like-minded people. We maintain high standards for everyone who joins our team, ensuring you’re part of a fun, energetic group with a "can-do" attitude.

The post holder will:

Demonstrate and role model high calibre leadership, championing best practice in workforce planning, building capability, talent management and diversity and equality. Whilst also developing the team’s technical expertise.
To provide advice to policy development, central projects, and activities to represent operational experience and expertise.
To ensure the performance, behaviours and attendance of assigned teams is proactively managed, reviewing performance on a regular basis and establishing an environment in which everyone can, and does, contribute effectively and that different perspectives are heard and channelled towards achieving the Agency’s objectives.
Role model and promote proactive leadership, embedding the necessary performance improvements and culture change across teams to ensure that all staff operate to the required policies and procedures, H&S standards and quality assurance levels.
Work closely with the Head of Plant and Bee Health and the Chief Plant Health & Seeds inspector to set delivery strategy and direction for the team and ensure all customer targets are met.
Working with Defra and Devolved Administration to develop PVS and GM legislation.
Meet and liaise with key partner organisations including the British Society of Plant Breeds, Agricultural Industries Federation, National Institute of Agricultural Botany, National Farmers Union regulations and developing legislation.
Lead GM and PVS related incident response roles as appropriate.
Lead APHA’s Plant health certification activities.
Maintain and develop the team’s quality standards.
Seek out and develop areas identified for potential change, driving efficiency and consistency where possible.
Play active role in the senior management team of Plant & Bee Health including providing cross cutting APHA G7 support and deputisation as required.
Play a leading role in the design, development and implementation of business reforms and policy initiatives, undertaking a key role in project teams and cultural change.

Essential Criteria:

Have good technical knowledge of UK and EU legislation relating to Plant Variety and Genetic Modification activities.
Have an understanding of domestic and international plant certification and marketing, plus expertise in the regulations around the marketing and licencing of Genetically modified organisms.
A background in Plant health and Horticultural marketing regulations would be desirable.
Knowledge of wider Plant health.
Excellent communication skills both written and oral.
Experience of project, staff and financial management.
Evidence of reviewing and presenting complex information under short deadlines.
Experience on implementing Continuous Improvement principles.
Experience of working with key stakeholders and policy customers.
Job holder must be prepared to travel to be with PVS colleagues who are principally Cambridge based and to York where APHA’s GMI is located.
Frequent travel may be required to other locations including possibly overseas.
A valid full driving licence (manual, or automatic) and independent access to a car is necessary.
Other corporate duties linked to wider APHA strategy may also be required as necessary in response to outbreak management or other corporate activities to deliver APHA or Service Delivery priorities.

Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

About the role
Due to a sharp increase in new high-end Print Production products, we are looking to fill a Field Service Technician position to join our NSW Print Production team, providing outstanding service and support to our valuable customer base.

The successful candidate will be responsible for the installation and support of Colour and B&W print equipment and ancillary products with associated software & services solutions.

As a member of the NSW Service Team, you will ensure customer satisfaction through on-site Corrective and Preventative maintenance on customer equipment. This role works within a team of dedicated technicians and reports directly to the Service Delivery Manager.

Previous experience in the Print Production industry is highly desirable and will be looked upon favourably, although not essential for the right candidate in a similar industry looking to start their career in a hands-on technical role with fantastic learning and development opportunities.

Ideal Candidate

To be qualified for this position, ideally, your background and skills will comprise of the following:

• Your strong technical aptitude, troubleshooting skills and professional approach, as well as a positive attitude in dealing with customers, are essential attributes for this role.
• A keen desire to learn and apply new skills will be encouraged in the Konica Minolta environment that fosters continuous employee development.
• Applicants must possess a strong mechanical/electrical aptitude, along with excellent communication and interpersonal skills.
• A proven track record of excellent customer service, ensuring to go above and beyond
• Ability to work autonomously, whilst keeping in contact with your team to ensure workload is consistent and transparent.
  

Essential requirements for this role:

• Demonstrated experience a similar role and/or network, IT and technical knowledge/understanding
• Strong verbal and written communication skills
• Strong customer service skills
• Excellent organisation and time management skills
• Driver’s License and Working with Children Check
• Current Australian working rights are essential (Visa sponsorship is not available).

As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.

What can KM offer you?
You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities.

Equal Opportunities
We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability.
If you are require any adjustments/assistance during the recruitment process please reach out to careers@konicaminolta.com.au

Join our Team and thrive in an environment built on strong Collaboration, continuous Learning and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

HMPPS in Wales:

Preventing victims by changing lives
HMPPS in Wales works in an integrated way to keep communities in Wales safer and to give the people we work with the opportunity to change their lives. We commission and provide offender management services in the community and in custody to deliver the orders of the courts and support rehabilitation. Our aim is to deliver outstanding, seamless offender management services in Wales that protect the public, reduce reoffending, deliver value for money and support our partners.

The Welsh Language Scheme
Welsh Language skills for this post are desirable.

HMPPS yng Nghymru:

Atal pobl rhag dod yn ddioddefwyr trwy newid bywydau
Mae HMPPS yng Nghymru yn gweithio mewn ffordd integredig i gadw cymunedau yng Nghymru yn fwy diogel, a rhoi cyfle i’r pobol rydym yn gweithio â hwy i newid eu bywydau. Rydym yn comisiynu a darparu gwasanaethau rheoli troseddwyr yn y gymuned a’r carchar i weithredu gorchmynion y llysoedd a chefnogi adsefydlu. Ein nod yw darparu gwasanaethau rheoli troseddwyr ardderchog ac esmwyth yng Nghymru sy’n gwarchod y cyhoedd, lleihau aildroseddu, cynnig gwerth am arian a chefnogi ein partneriaid.

Y Cynllun Iaith Gymraeg
Mae sgiliau iaith Gymraeg yn ddymunol ar gyfer y swydd hon.

Overview of the job

This is a management role within the National Probation Service (NPS).

The job holder will be responsible for managing an Approved Premises (AP). They will manage the practice of AP staff within the designated site and ensure the effective

management of risk posed by resident offenders.

Summary

The jobholder will manage the efficient and effective operation of the AP. They will supervise AP staff to ensure compliance with NPS strategy for use of AP. They will create and maintain a safe environment ensuring the safety of staff, residents, the public and the premises. They will offer support and cover to other teams/functions during periods of absence.

In line with NPS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

The AP Manager will be expected to participate in an out-of-hours standby duty rota.

Proud member of the Disability Confident employer scheme

HMPPS in Wales:

Preventing victims by changing lives
HMPPS in Wales works in an integrated way to keep communities in Wales safer and to give the people we work with the opportunity to change their lives. We commission and provide offender management services in the community and in custody to deliver the orders of the courts and support rehabilitation. Our aim is to deliver outstanding, seamless offender management services in Wales that protect the public, reduce reoffending, deliver value for money and support our partners.

The Welsh Language Scheme
Welsh Language skills for this post are desirable.

HMPPS yng Nghymru:

Atal pobl rhag dod yn ddioddefwyr trwy newid bywydau
Mae HMPPS yng Nghymru yn gweithio mewn ffordd integredig i gadw cymunedau yng Nghymru yn fwy diogel, a rhoi cyfle i’r pobol rydym yn gweithio â hwy i newid eu bywydau. Rydym yn comisiynu a darparu gwasanaethau rheoli troseddwyr yn y gymuned a’r carchar i weithredu gorchmynion y llysoedd a chefnogi adsefydlu. Ein nod yw darparu gwasanaethau rheoli troseddwyr ardderchog ac esmwyth yng Nghymru sy’n gwarchod y cyhoedd, lleihau aildroseddu, cynnig gwerth am arian a chefnogi ein partneriaid.

Y Cynllun Iaith Gymraeg
Mae sgiliau iaith Gymraeg yn ddymunol ar gyfer y swydd hon.

Overview of the job

This is an administrative job within the Probation Service.

Summary

The job holder will provide administrative support within the Probation Service (PS), ensuring that staff and people on probation are supported through efficient processes, maintaining administration systems within specified timescales in order to promote the achievement of team and Divisional objectives.

In line with PS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.

This role may involve some out of hours work.
The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

Proud member of the Disability Confident employer scheme

About Ofload and our mission 

Join Ofload and become part of a fast-growing technology leader reshaping Australia's logistics landscape. Ranked #2 in The Australian Financial Review BOSS Best Places to Work List in the Transport and Construction category, we're not just a team; we're a community of mission-driven professionals dedicated to eliminating waste in road freight. 

Here, every day is an opportunity to collaborate with diverse experts, solve challenging problems, and make a tangible impact on the environment and the industry.

About the role:

Reporting to the Customer Service Manager, you will lead a small team responsible for providing hypercare to our high risk customers. You will support and guide your team to help equip everyone with the tools to be successful. You will also attend Customer meetings, understand expectations and create / manage an execution plan. This is a hands on role, responding to our customers and working to a fast resolution.

What you’ll do:

• Create and maintain training documentation for both customers and staff
• Conduct regular training sessions with your team, along with QA audits
• Proficient in excel and reporting
• Use data to guide your decisions and actions
• Ensure service standards are met, such as SLA and CSAT - focusing on continuously improving our offering to customer
• Monitor workload and make sure this is evenly distributed
• Escalations - you will be great at de-escalating a situation and committed to getting a fast resolution
• Collaborate and engage with key stakeholders to achieve the best outcomes for the customer

Qualifications and Skills:

• You are a strong and confident leader, who works for their team
• Customer Obsessed - Leading by the front, with a sense of urgency
• You challenge the status quo and are solution focused
• Exceptional time management and organisational skills, able to prioritise and delegate tasks
• Strong communicator, who is able to listen, adapt and communicate effectively
• Driven and adaptable

At Ofload we prioritise impact, aptitude and passion, so we’d encourage you to apply if you do not meet all the above criteria.

Ofload: Drive Your Career Forward in a Community Committed to Innovation and Sustainability

Join Ofload and become part of a fast-growing technology leader reshaping Australia's logistics landscape. Ranked #2 in The Australian Financial Review BOSS Best Places to Work List in the Transport and Construction category, we're not just a team; we're a community of mission-driven professionals dedicated to eliminating waste in road freight.

Here, every day is an opportunity to collaborate with diverse experts, solve challenging problems, and make a tangible impact on the environment and the industry.

As an Ofload team member, you'll enjoy:

• Ownership and Reward: Become a co-owner through our Employee Share Option Plan and celebrate shared success as our company grows.
• Empowerment and Growth: Thrive in a fast-paced, supportive atmosphere that values innovation, learning, and personal growth. With opportunities to tackle significant industry challenges, you're empowered to achieve great things.
• Flexibility and Wellbeing: Balance your life with hybrid work arrangements, including remote work options and additional leave for volunteering, celebrations, and personal milestones.
• Community and Connection: Experience a family-like atmosphere where respect, support, and camaraderie are part of everyday life. Join us for team retreats, enjoy weekly team breakfasts and after-work drinks, and participate in a culture that celebrates diversity and open communication.

Join Ofload and be a part of a visionary company where your work drives real change, and your growth is limitless.

Recruiting now for summer 2024!!!

Remit are proud to be partnered with Euro Commercials to deliver their HGV Technician apprenticeships.

What you’ll be learning.
A Heavy Vehicle Service Technician will inspect, maintain, and repair large vehicles weighing 3.5 tonnes and over such as HGV's and buses.
• Servicing – carrying out inspections.
• Maintenance – general and preventative maintenance.
• Repairing – repairing/replacing parts.
• Diagnostics – diagnosing faults in the onboard systems.

You will gain a full understanding of the importance of 6-week checks, Operators (O) licence’s and legal obligations and as a technician apprentice, you will receive training to the manufacturer and DVSAs standard.

Training delivery.
In this programme, all aspects of heavy vehicle technology are embedded in this dedicated programme and involves a mix of academic learning and on-the-job training.
• Practical learning in the workplace, shadowing your mentor and carrying out the work while being supervised.
• Online studies, completing workbooks and job cards, attending online sessions and virtual classes with your Development Coach, all done during your working day.
• Attending block release to the Automotive Training Academy in Coventry every 2 months. All costs of your hotel food and accommodation plus all travel arrangements are covered by Euro Commercials

What you’ll achieve.
On successfully completing the Daimler Apprentice Programme, you will gain national qualifications recognised throughout the automotive industry:
• Heavy Vehicle Maintenance & Repair Level 2
• Functional Skills level 1 in English & maths which is the equivalent of a GCSE 3/D (if required)Training to be Provided

Training is delivered in the workplace and on block release to Remit’s Automotive Academy in Coventry or Livingston. There are a total of 16 x 1 week blocks over the 32 month programme. The costs of hotel accommodation, food and travel are met by the employer and there will be no cost to you.

You will also receive 1-2-1 support from your Development Coach to help you achieve:
• NVQ in Heavy Vehicle Technician Level 2
• Essential Skills in English and maths (if required).

As a Field Service Technician, you'll be the go-to expert for our customers, ensuring their needs are met with excellence. This role requires some travel and a commitment to our core values. Your responsibilities will include: 

• A Mechanical trade and relevant qualifications/licenses 

• Type-A or Type-B Gas fitting qualifications are desirable with training to be provided to the right candidate 

• You will have demonstrated maintenance experience in an industrial environment, knowledge of systems common to a continuous processing plant 

• Remedial skills of mechanical, electrical and steam plant equipment 

• You will need a Manual Car Licence 

• White Card Construction Licence  

• Understanding of welding competencies and principles desirable 

With well laid out strategies and plans, we continue to grow and looking for a full time Boiler Field Service Engineer/Technician to assist in delivering exceptional services to our clients. 

 

The Field Service Engineer/Technician will be responsible for supporting customer needs with excellent customer service, while maintaining company values. Functions of the role will include. 

 

Boiler and related system installation, maintenance and repairs 

• Mechanical installation of new systems 

• Plumbing experience is desirable 

• Troubleshooting experience of mechanical or water/steam based systems 

• Periodic Servicing & Breakdown  

• Competitive Salary: Based on experience. 

• Comprehensive Benefits: Uniform, phone, and company service vehicle provided. 

• Sustainability & Innovation: Join a forward-thinking business that focuses on sustainability and constantly pushes the boundaries. 

• Growth & Development: We invest in the ongoing growth and development of our people by fostering strong relationships and providing continuous learning opportunities. 

• If you're excited about making a difference and growing with us, we'd love to hear from you. Apply now and be a part of our innovative and dynamic team!