Total 28 customer service job vacancies in uxbridge ub1 9rb

Service Delivery Manager

Salary: £38,256.00 per annum with an annual performance bonus and use of a company van plus Veolia benefits and pension

Hours: Monday to Friday, 40 hours per week 06:00am to 15:00pm

Location: Veolia Bromley, Central depot, Baths Road, BR2 9RB



When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.



We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.



What we can offer you;

• 25 days of annual leave
  
• Access to our company pension scheme
  
• Discounts on everything from groceries to well known retailers
  
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
  
• One paid days leave every year to volunteer and support your community
  
• Ongoing training and development opportunities, allowing you to reach your full potential
  

What you'll be doing;

• Using digital systems on a daily basis to manage services and people
  
• Ensure the budget is met and used to maximise productivity
  
• Manage the frontline collection service and supervise up to 60 employees
  
• Resolve customer complaints quickly and efficiently
  
• Reduce lost work hours due to sickness, accidents and injuries
  
• Manage fleet compliance including daily checks and ensure vehicles are compliant with the Road Transport Directive, Working Time Regulations and Waste Regulations
  
• Investigate safety incidents, underperformance and disciplinary incidents
  
• Develop and maintain relationships with internal and external stakeholders
  
• Manage staff usage and agency costs
  

• Manage people & assets to deliver efficient & profitable service
  
• Arrange site inspections
  

What we're looking for;

• Experience in training staff and delivering toolbox talks, e.g. manual handling trainer
  
• Strong people management and team leadership skills
  
• Stakeholder relationship management
  
• Driving Licence
  
• Waste and/or Fleet management experience
  
• Previous use of digital systems to manage services & people - Desirable
  
• IOSH Managing Safely/NEBOSH - Desirable
  
• Level 5 Leadership & Management or equivalent work experience, Transport CPC, COTC/CMS - Desirable
  

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

We therefore welcome and encourage all candidates who meet the minimum requirements to apply.

We are looking for experienced Plumber to join our clients Repairs Team based in Uxbridge

We are looking for someone to ensure an excellent repairs service to clients with an aim to complete all jobs on a first visit.

The post available is

Multi skilled tradesperson with plumbing as a core trade. Carrying out repairs and maintenance for properties in the area.

In order to apply you will have.


* excellent customer service skills
* Full UK Drivers Licence.
* Be reliable, thorough and able to meet deadlines
* Be self-motivated, assertive and confident

This post comes with use of a work van

The pay range for the role is £20.00 per hour LTD company rate. The PAYE equivalent is £17.05 per hour, inclusive of holiday.



If you have the skills mentioned above I am keen to speak to you to discuss the role in more detail.
Call me on the number below or replying to this advert to have a chat about the posts.

Service Care Solutions also offers a £250 referral bonus! So if you know anyone who would be perfect for this role and they are placed into work you receive £250 once they have worked a certain length of time.

To ensure that customers are provided with ad-hoc instructions and advice in the basic use of ICT hardware and software in accordance with standard operating procedures. To oversee the monitoring of application Interfaces, in accordance with agreed Service Desk management arrangements To communicate with external suppliers for software or hardware support To enable remote network access for staff following Standard Operating Procedures (SOPs), registering access using the Service Desk system To assist in maintaining the accuracy of the ICT Service Desk Database by following Standard Operating Procedures. To ensure that all breaches of system access, theft or loss of equipment are notified immediately to the ICT Security Manager and Information Governance Manager for investigation To assess staffs present or future computer or training needs, escalating to the appropriate team/department for assistance. To ensure that calls are prioritised and passed to the various support groups within the Department. To communicate information clearly and effectively to management relating to any issues that operationally affect the running of the department. To manage the physical and electronic security of the IT Office following Standard Operating Procedures. To ensure that Service Desk staff have sufficient information and training to assess the criticality of incidents and alert the on-call manager/engineer in the event of a system failure when working alone or out-of-hours. To contribute towards system and process development with the aim of improving service delivery & support which may involve IT projects or other Trust initiatives. To line manage the team of Service Desk Analysts managing performance on a regular basis and ensuring that appraisals and one-to-one meetings take place in accordance with Trust policy. Plan the delivery of operations to ensure that the agreed shift rota is sufficient to cover the demand from users. To identify the resourcing requirements of the Service Desk function and negotiate these with the Operations Manager and Associate Director of ICT. To develop key performance indicators and statistical information regarding activities of the Service Desk function in order to measure and monitor effective delivery To analyse and report on trends in respect of customer requirements and to develop and implement action plans to address these To recommend changes to standard operating policies and procedures in relation to the Service Desk To have a flexible approach to working hours. To view the main responsibility, please see the attached the Job Description and Person Specification

Service Care Solutions are working with a reputable non profit provider who deliver crucial support to individuals that are suffering with substance misuse issues, starting in the late 70's originally offering accommodation solutions to recently released prisoners they are now recognised as a nationwide provider that help thousands of service users on a daily basis within the community, what they hope to achieve in the future is to continue to make a positive difference in people's lives with Recovery Practitioners and clincial staff.

Organisational Values:

• Believing In People
• Being Open
• Being Compassionate
• Being Bold and Making a Difference.

The Ideal Recovery Practitioner:

• A solid understanding of substance misuse issues.
• Excellent communication and IT skills.
• Proactive and independent work ethic.
• Knowledge of mental health interventions and services.
• Strong interpersonal skills for collaborative work.

Expectations of the Recovery Practitioner:

• Opiate Substitute Treatment.
• Managing a caseload.
• Taking part in MDTs.
• 1:1 work

Compliance Requirements:

• Enhanced Child And Adults DBS (Within 12 Months/Update Service Registered)
• Valid Right to Work
• Most Recent Employment References

About Service Care Solutions Recruitment Agency & How to Apply:

Originally forming in 2005 Service Care Solutions is a UK based recruitment agency consisting of various specialist divisions, SCS started their first recruitment support within substance misuse over 18 years ago so their unique consultants know exactly which type of staff to look for in the sector and recognize potential and talent in Recovery Practitioners that others may miss.

Service Care Solutions can facilitate processing of new DBS's free of charge for any candidate who meets the above requirements and is engaging with our compliance procedure.

If you would like to be part of our exceptional Recovery Practitioner candidate base and apply for the above role please contact Vinny Kerrigan on 01772 208963 or email your CV directly to vincent.kerrigan@servicecare.org.uk

Unfortunately due to the high traffic of candidates that apply for our roles we can only endeavour to respond to candidates that have relevant experience for this role!

The Benefits of Service Care Solutions:
* Four weekly payroll runs
* £250 training allowance
* Excellent pay rates
* Exceptional referral bonuses
* Specialist Substance Misuse consultants offering single point of contact
* Frequent notifications for upcoming opportunities via text and email
* Ltd and PAYE payment options available
* Nationwide provider of substance misuse staff to over 40 different NHS trusts offering substance misuse services and over 200 local authorities.
* DBS disclosures provided via fast track online services free of charge.

The Hillingdon Hospital NHS Foundation Trust

Senior Service Manager

We have an exciting opportunity for a Senior Service Manager to join our team within the Planned Care Division at The Hillingdon Hospitals NHS Foundation Trust.

This post offers an excellent opportunity for a compassionate, enthusiastic and highly organised individual who will support the team in responding to the changing needs of our local population. You will be self- motivated, able to work independently and will possess excellent interpersonal skills that you will be able to use effectively to develop the services within your portfolio. In return you will receive full support to deliver your quality and operational objectives.

Main duties of the job

You will work alongside clinical and non-clinical staff as a key member of the Service Management Team within the Planned Care Division.

You will be responsible for the operational management of the services within your portfolio, namely Maternity & Gynaecology, providing excellent leadership to drive change and improve care, developing new ways of working to support effective and efficient service provision. You will lead the delivery of NHS constitutional access standards for services within your portfolio and will support the leadership team to deliver the National Maternity standards.

This role includes participation in the silver on-call rota for the Trust for which training will be provided.

The Senior Service Manager will have lead responsibility for the day-to-day management of all operational issues within a defined clinical service. They will have to ensure the effective delivery of services to patients in accordance with agreed objectives, targets, quality standards, controls and resource constraints. The post holder will be expected to support
the services in the delivery of Trust objectives and ensuring national targets are achieved.

The post holder will be involved within the Maternity service's quadrumvirate leadership team through collaborating and engaging on all quality, workforce & operational aspects within the service.

The post holder will support the Divisional Director of Operations with the delivery of the Trust strategy and will ensure service changes meet internal and external expectations and standards.

The post holder will need to understand the business requirements and implement plans for service improvement using modernisation techniques and involve patients to ensure
changes order to services meet patients’ expectations as well as ensuring the required capacity to meet key clinical performance targets.

Participation in the silver on-call rota for the Trust.

The Hillingdon Hospitals NHS Foundation Trust is the only acute hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust’s services at
Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics.

The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this – particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities,
community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitals
provide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital.

We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.

Please refer to the attached job description for the responsibilities of a Senior Service Manager - Maternity & Gynaecology


This advert closes on Wednesday 4 Sep 2024

About the role

Availability Window Days From time To time Sun 18:00:00 22:00:00 Tue 09:00:00 19:00:00 Wed 09:00:00 19:00:00 Sat 09:00:00 19:00:00

Our Customer Delivery Driver rate of pay starts from £12.92 an hour; this increases to £14.05 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.

Customers are at the heart of everything we do.

As the face of Tesco out on the road, we deliver all the way from Lands’ End to John O’Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That’s why this role is about much more than just driving: it's about helping others and delivering great service, with a smile.

Its hands on, physical and full of variety. No two shifts are ever the same and our customer’s look for help in all kinds of different ways. For most of the day you’ll feel like your own boss, delivering to your customers but there is always a team of Managers and colleagues back at base ready to support you when you need them.

So whether you are looking for flexibility to suit your current lifestyle, job stability or an opportunity to change career direction everyone is welcome at Tesco.

You will be responsible for

Delivering your part of our customer shopping trip by:

• I ensure the van and trays I use are clean and kept tidy/organised.
• Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
• Ensuring trays are washed as part of the tray wash process.
• Loading the van as required, checking the van for roadworthiness.
• Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
• Taking care of products/deliveries as if they were my own.
• Explaining to the customer that they will not be charged any more for their substitutions.
• Delivering during the customers time slot.
• Calling the customer before arriving at their property if early.
• Calling the store/centre if running 30 or more minutes late.

You will need

• Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
• Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say ‘Thank you’.
• Acting quickly to respond to the changing needs of our customers and embracing change within my store.
• Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
• Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.
• A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

What’s in it for you

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life’s moments, big and small
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.
• Click here to read more about the benefits we have available for our colleagues

About us

Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.

It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.

We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.

But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.

We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

For more information about us please visit www.tescoplc.com

Proud member of the Disability Confident employer scheme

Job Description

Deputy Home Manager (Children's Service)

Salary: £38,000 - £43,000

Overview

We are seeking a passionate and dedicated Deputy Home Manager to join our client's residential team. As a Deputy Home Manager, you will play a crucial role in supporting the Home Manager and overseeing the day-to-day operations of this children's service. This is a fantastic opportunity to make a real difference in the lives of young people and contribute to their well-being and development.

Qualifications

• Proven track record within a residential children's home, with management experience
• Level 4 Leadership and Management for Residential Childcare (or equivalent)
• Excellent communication and interpersonal abilities
• A clear understanding of child protection and safeguarding procedures

Benefits:

• A competitive salary
• Enhanced disclosure cost coverage
• Comprehensive induction and commitment to ongoing training
• 25 days annual leave plus bank holidays
• Online benefits and cashback rewards
• Cycle to work scheme
• SMART Childcare Vouchers
• SMART Pension option

Da y-to-Day

• Assisting the Home Manager in the day-to-day operations of the children's service
• Providing leadership and support to the care staff
• Ensuring compliance with regulatory requirements and quality standards
• Participating in the recruitment and training of staff
• Building positive relationships with the young people and their families
• Contributing to the development and implementation of care plans
• Taking an active role in promoting diversity, equality and inclusion within the service
• Collaborating with external agencies and professionals to support the well-being of the young people
• Participating in the on-call rota and providing cover in the absence of the Home Manager

Reference: WILL79009/MW

INDNUR

Please see attached JD&PS for full details of duties and responsibilities. To undertake a multi factorial falls prevention Therapy assessment ie a multi-factorial risk assessment incorporating a home hazard assessment and addressing the patients fear of falls) as an autonomous practitioner, interpret results appropriately, use clinical reasoning skills and knowledge of evidence based practice, in relation to the individuals clinical and psycho-social issues to determine treatment options, recommending the best course of action. To seek support and engage in regular clinical supervision and joint working with Senior team members as an opportunity for development. To engage in the Trust wide preceptorship programme To educate patients and carers regarding falls prevention and how to access local preventative services To identify patients who are frail and undertake a comprehensive geriatric assessment within your competency when indicated. To provide comprehensive falls prevention interventions to patients in the community, making use of assessment and treatment facilities where appropriate. To be responsible for a clinical caseload working within multi-disciplinary teams, sharing care appropriately ensuring clients and carers receive optimum level of therapy and holistic care within available resources. To work cross-professionally with physiotherapy and Occupational therapy colleagues and discuss outcomes with multidisciplinary team members. Participate in offering Falls prevention exercise and education groups with registered colleagues or rehab support workers. Identify patients who benefit from onward referral to other services or the Falls Service Consultant clinic and undertaking these referrals in a timely manner.

A Vacancy at The Hillingdon Hospitals NHS Foundation Trust.


The post holder is an experienced clinical pharmacist with knowledge, highly developed management, and leadership skills, who will support the Principal Pharmacist in managing the Pharmacy service provision across the Trust and lead the medicines optimisation agenda to medical elderly care, frailty and rehabilitation wards and departments.

Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.

We are currently in the process of redeveloping the hospital to provide a new state-of-the-art hospital for the residents of Hillingdon, and beyond, which supports the very best in delivery of healthcare and will be fit for our future.
We have over 3,500 members of staff that are proud to care for nearly half a million people across the Borough of Hillingdon, with a vision to be an outstanding provider of healthcare - our mission is to provide high quality, safe and compassionate care, improving the health and wellbeing of the people we serve.

Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.


This advert closes on Friday 16 Aug 2024

Job Summary1. To provide an effective, responsive, user-friendly customer focused Service Desk facility and technical support service to all IT users in the Trust. 2. Assists the Technical Operations Manager with routine office functions 3. Allocate help-desk calls requiring further assistance to the appropriate IT Service Desk Engineer, including providing the engineer with all available relevant information on the problem. Main Tasks and Responsibilities To respond promptly, efficiently and courteously to all user-requests for technical advice and assistance; To ensure that all calls are properly documented in the Service Desk management systems: To provide "talk-through" solutions by telephone to users, where appropriate; To rectify basic user faults at first contact including renewing account passwords To follow-up on calls where there is no evidence of satisfactory progress to resolution, to seek explanations for any delay and to report all delays to the Technical Operations Manager; To ensure that the departmental laptop and projector are properly booked out and returned in a working manner Works towards set KPIs, tasks and objectives In the event of sickness or annual leave, provide adhoc cover for the IT Service Desk Engineers To undertake and provide as and when required basic management reports and surveys To undertake and complete requests for shared area access Escalate any trends or any impacts on services to the Technical Operations Manager To liaise with external application support providers and other NHS Trusts ie. East & North Herts, Royal Free and West Herts Additional Information Confidentiality The postholder is required not to disclose such information, particularly that relating to patients and staff.All employees are subject to the Data Protection Act 1998 and must not only maintain strict confidentiality in respect of patient and staff records, but the accuracy and integrity of the information contained within. The postholder must not at any time use personal data held by the Trust for any unauthorised purpose or disclosure such as data to a third party. You must not make any disclosure to any unauthorised person or use any confidential information relating to the business affairs of the Trusts, unless expressly authorised to do so by the Trust. Health and SafetyThe post holder must co-operate with management in discharging responsibilities under the Health and Safety at Work Act 1974 and take reasonable care for his or her own health and safety, and that of others. The postholder must also ensure the agreed safety procedures are carried out to maintain a safe environment for patients, employees and visitors. Equal OpportunitiesThe postholder is required at all times to carry out responsibilities with due regard to the Trusts Equal Opportunities Policy and to ensure that staff receive equal treatment throughout their employment with theTrust. Risk ManagementAll staff have a responsibility to report all clinical and non-clinical accidents or incidents promptly and when requested to, co-operate with any investigation undertaken. Conflict of InterestsYou may not without the consent of the Trust engage in any outside employment and in accordance with the Trusts Conflict of Interest Policy you must declare to your manager all private interests, which could potentially result in personal gain as a consequence of your employment position in the Trust. Interests that might appear to be in conflict should also be declared. In addition the NHS Code of Conduct and Standards of Business conduct for NHS Staff (HSG 93/5) required you to declare all situations where you or a close relative or associate has a controlling interest in a business (such as a private company, public organisation or other NHS voluntary organisation), or in any activity which may compete for any NHS contracts to supply goods or services to the Trust. You must therefore register such interests with the Trust, either on appointment or subsequently whenever such interests are gained. You should not engage in such interests without the written consent of the Trust, which will not be unreasonably withheld. It is your responsibility to ensure that you are not placed in a position, which may give rise to a conflict between your private patients interest and your NHS duties. Infection ControlIt is the responsibility of all staff to recognise their role in maintaining a safe environment for patients, visitors and staff to minimise the risk of avoidable Healthcare Associated Infection. Employees are responsible for ensuring that they are fully aware of the Trusts Infection Prevention and Control policies and the post holder will undertake infection control training on an annual basis. Code of Conduct for Professional Group All staff are required to work in accordance with their professional groups code of conduct (eg NMC, GMC,DoH Code of Conduct for Senior Managers).

To provide an effective, responsive, user-friendly customer focused Service Desk facility and technical support service to all IT users in the Trust.

Assists the Technical Operations Manager with routine office functions

Allocate help-desk calls requiring further assistance to the appropriate IT Service Desk Engineer, including providing the engineer with all available relevant information on the problem.

Please note: Working pattern is Mon-Fri 9am-5pm

no remote working, expected to work at THH and MVH.

Closing date may be subject to change and can close earlier.
• To respond promptly, efficiently and courteously to all user-requests for technical advice and assistance;
• To ensure that all calls are properly documented in the Service Desk management systems;
• To provide "talk-through" solutions by telephone to users, where appropriate;
• To rectify basic user faults at first contact including renewing account passwords
• To follow-up on calls where there is no evidence of satisfactory progress to resolution, to seek explanations for any delay and to report all delays to the Technical Operations Manager;
• To ensure that the departmental laptop and projector are properly booked out and returned in a working manner
• Works towards set KPI’s, tasks and objectives
• In the event of sickness or annual leave, provide adhoc cover for the IT Service Desk Engineers
• To undertake and provide as and when required basic management reports and surveys
• To undertake and complete requests for shared area access
Escalate any trends or any impacts on services to the Technical Operations Manager
• To liaise with external application support providers and other NHS Trusts ie. East & North Herts, Royal Free and West Herts

The Hillingdon Hospitals NHS Foundation Trust is the only acute hospital in the London Borough of Hillingdon and offers a wide range of services, including accident and emergency, inpatient care, day surgery, outpatient clinics, and maternity services. The Trust's services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit, and outpatient clinics.

The safety and well-being of our patients and staff is paramount and we are making urgent improvements to address this - particularly in infection prevention and control. We are making progress by working in partnership with local GPs, charities, community services, academic partners, our local authority, neighbouring hospitals, and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are focused on ensuring that our hospitals provide high quality, safe, and compassionate care, while we drive forward with the building of the new Hillingdon Hospital.

We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.

Job Summary
1. To provide an effective, responsive, user-friendly customer focused Service Desk facility and technical support service to all IT users in the Trust.

2. Assists the Technical Operations Manager with routine office functions

3. Allocate help-desk calls requiring further assistance to the appropriate IT Service Desk Engineer, including providing the engineer with all available relevant information on the problem.

Main Tasks and Responsibilities
 To respond promptly, efficiently and courteously to all user-requests for technical advice and assistance;


 To ensure that all calls are properly documented in the Service Desk management systems:


 To provide "talk-through" solutions by telephone to users, where appropriate;


 To rectify basic user faults at first contact including renewing account passwords


 To follow-up on calls where there is no evidence of satisfactory progress to resolution, to seek explanations for any delay and to report all delays to the Technical Operations Manager;


 To ensure that the departmental laptop and projector are properly booked out and returned in a working manner

 Works towards set KPI’s, tasks and objectives

 In the event of sickness or annual leave, provide adhoc cover for the IT Service Desk Engineers

 To undertake and provide as and when required basic management reports and surveys

 To undertake and complete requests for shared area access

 Escalate any trends or any impacts on services to the Technical Operations Manager

 To liaise with external application support providers and other NHS Trusts ie. East & North Herts, Royal Free and West Herts

Additional Information

Confidentiality

The postholder is required not to disclose such information, particularly that relating to patients and staff.
All employees are subject to the Data Protection Act 1998 and must not only maintain strict confidentiality in respect of patient and staff records, but the accuracy and integrity of the information contained within. The postholder must not at any time use personal data held by the Trust for any unauthorised purpose or disclosure such as data to a third party. You must not make any disclosure to any unauthorised person or use any confidential information relating to the business affairs of the Trusts, unless expressly authorised to do so by the Trust.

Health and Safety
The post holder must co-operate with management in discharging responsibilities under the Health and Safety at Work Act 1974 and take reasonable care for his or her own health and safety, and that of others. The postholder must also ensure the agreed safety procedures are carried out to maintain a safe environment for patients, employees and visitors.

Equal Opportunities
The postholder is required at all times to carry out responsibilities with due regard to the Trust’s Equal Opportunities Policy and to ensure that staff receive equal treatment throughout their employment with the
Trust.


Risk Management
All staff have a responsibility to report all clinical and non-clinical accidents or incidents promptly and when requested to, co-operate with any investigation undertaken.

Conflict of Interests
You may not without the consent of the Trust engage in any outside employment and in accordance with the Trust’s Conflict of Interest Policy you must declare to your manager all private interests, which could potentially result in personal gain as a consequence of your employment position in the Trust. Interests that might appear to be in conflict should also be declared.

In addition the NHS Code of Conduct and Standards of Business conduct for NHS Staff (HSG 93/5) required you to declare all situations where you or a close relative or associate has a controlling interest in a business (such as a private company, public organisation or other NHS voluntary organisation), or in any activity which may compete for any NHS contracts to supply goods or services to the Trust. You must therefore register such interests with the Trust, either on appointment or subsequently whenever such interests are gained. You should not engage in such interests without the written consent of the Trust, which will not be unreasonably withheld. It is your responsibility to ensure that you are not placed in a position, which may give rise to a conflict between your private patient’s interest and your NHS duties.

Infection Control
It is the responsibility of all staff to recognise their role in maintaining a safe environment for patients, visitors and staff to minimise the risk of avoidable Healthcare Associated Infection.

Employees are responsible for ensuring that they are fully aware of the Trust’s Infection Prevention and Control policies and the post holder will undertake infection control training on an annual basis.


Code of Conduct for Professional Group

All staff are required to work in accordance with their professional group’s code of conduct (eg NMC, GMC,
DoH Code of Conduct for Senior Managers).


This advert closes on Monday 5 Aug 2024

Attendance Support Team Manager

Duration: Initially 3 months
Hours: 36 hours a week
Rate: £320 umbrella a day

Job Description

London Borough of Hillingdon are seeking an experienced Attendance Support Team Manager to provide operational leadership to the Attendance Support team and make a critical contribution to fulfilling the Council's statutory duties in addressing poor school attendance (Education Act 1996 Section 444). T school attendance across the borough.

Responsibilities

• Work strategically with schools, Social Care, Fostering, SEND (Special Educational Needs and Disabilities Team), YOS (Youth Offending Service) & other agencies to ensure that process and practice across services support Hillingdons children with school attendance.
• Lead, develop and deliver programmes of practice development for the Attendance Support team and a programme of training and engagement for attendance leads in schools.
• Provide management oversight of officers.
• Take the lead for monitoring and tracking attendance for all children in Hillingdon.

Requirements

• Professional qualification in related field e.g. education, youth work
• Evidence of relevant CPD
• Ability to undertake occasional evening and weekend work, including residential weekends
• Full UK driving license and use of own vehicle
• Experience leading, managing and delivering evidence-based interventions with children, young people and their families

How to Apply

If you are interested in this Attendance Support Team Manager position, please apply with your CV. We look forward to hearing from you.

Field Service Engineer
£32,916 to £37,304 depending on experience

London allowance of up to £6,500 per annum

Three incredible brands. One brilliant team. Join us as a Field Service Engineer for the most competitive benefits package in the industry, autonomy over your work and the satisfaction of helping customers in need.

As a Field Service Engineer, you'll be visiting customers in their homes across Uxbridge and the surrounding areas, and fixing any appliance issues to get them up and running again. Managing your time through the day, you'll keep customers and colleagues updated on your progress and keep on top of the stock levels in your van day by day.

A full, valid driving licence is required. For upselling our products you'll be rewarded with bonus incentives on the products you sell. You'll be organised, have strong communication skills, and be dedicated to finding the best outcome for the customer.

Ideally, we'd like experience as a White Goods Engineer. But what we really need is self-motivation and strong technical and customer service skills. Our City and Guilds-assured in-house training and support has been designed to get you ready to deliver brilliant service to our customers.

Industry-leading benefits

• £32,916 per annum starting salary if you're a Field Service Engineer who does not have White Goods/ Domestic Appliance experience. You'll have the opportunity to earn £37,916 once you're fully trained and meet the minimum requirements
• £37,916 per annum starting salary if you have a minimum of 6 months recent White Goods Engineering experience
• London allowance of up to £6,500 per annum
• Bonus potential of up to £2,500 per annum
• Enhanced rate over time
• Up to 6% pension contribution
• Brilliant staff discounts on products and a range of retailers, entertainment, and days out

The ability to lift & manoeuvre heavy objects, work in restricted spaces, regularly engage hand dexterity and colour vision are considered central requirements. Offers of employment are subject to testing to ensure that candidates are able to comply with the basic health and safety requirements of the role; this includes being able to distinguish between live, neutral and earth wires.

With the strength of our brands behind you, a culture of high-performance that motivates you and the freedom to drive your career your way, our shared ambition will inspire you and delight every customer. Our future. In your hands. Apply now.

Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria. We reserve the right to close this role prior to the advertised closing date should a suitable applicant be found.

With the strength of our brands behind you, a culture of high-performance that motivates you and the freedom to drive your career your way, our shared ambition will inspire you and delight every customer. Our future. In your hands. Apply now.

Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria. We reserve the right to close this role prior to the advertised closing date should a suitable applicant be found

Time Critical Service Delivery Agent - Quick Logistics | United Kingdom | req114804

As a Time Critical Service Delivery Agent, you'll be at the forefront of providing top-notch customer service and logistics support.

YOUR ROLE

This role demands precision and dedication to ensure procedures are followed seamlessly. Answering calls with a professional touch, taking client orders with expertise, and keeping clients informed on every detail, you'll be the linchpin in maintaining and enhancing customer satisfaction. Navigate through the complexities of international logistics, build lasting client relationships, and demonstrate a "can do" attitude. Join us in shaping the future of aerospace logistics, where each day brings new challenges and opportunities!

YOUR RESPONSIBILITIES

• Responding in a timely and professional manner to time sensitive shipping requests
• Familiarising yourself with all special services we can offer to ensure customers are given all options available
• Establishing the best transport solution (Express Air, Hand carry or Road)
• Completing customs checks
• Taking booking details, arranging collections/deliveries
• Providing quotations and gaining 3rd party costings
• Tracing and tracking of all shipments and keeping customers up to date proactively (which includes flight and customs delays, proof of deliveries, charges, resolutions, etc)
• Demonstrating a "can do" attitude and show that you are prepared to go the extra mile for the customer
  
  

YOUR SKILLS AND EXPERIENCES

• Extensive experience within the Airfreight industry, specifically dealing with time sensitive shipments
• Outstanding customer service, influencing and consultative skills
• Ability to work in a high-pressured environment
• Excellent written and verbal communication and negotiation skills in English
• Confident in using computer applications
• Good at establishing working relationships and developing personal contacts
• Good analytical and commercial awareness
• Self-motivated with good judgment and decision making qualities #LI-KP1

GOOD REASON TO JOIN

If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition, and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.

ABOUT KUEHNE+NAGEL

With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.

CONTACT

Kinga Petersen
0049304036371403

A Vacancy at Central and North West London NHS Foundation Trust.


Band 8a Lead Nurse for District Nursing and Guided Care Matrons

To work in collaboration with partner organisations providing strong operational nurse leadership to the District Nurse (DN), Guided Care Matrons as part ofthe Care Connection Team (CCT) to ensure the delivery of high standards of patient centred nursing care for the residents of Hillingdon.

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

Due to staff career progressionan opportunity has arisen for a 1 year secondment to co-lead the Hillingdon District Nurse and Care Connection Teams (CCT) . Alongside three other leads, you will be responsible for the leadership, management and development of the District Nurse Service and the Guided Care Matrons and Care Co-ordinators within the Care Connection Teams (CCT).

The District Nurse Teams provide community-based care to housebound, people over 18 years old that require nursing input. They also support ambulant patients that require complex wound dressings in community-based clinics.

The Care Connection Teams are part of the Hillingdon Health Care Partnership (HHCP) . They proactively support people over 18 years old that have long term conditions and are at risk of hospital admission. The Care Connection Teams are aligned to neighbourhoods, based in GP practices. They are a team comprised of Guided Care matrons, GP’s, Care Co-ordinators, Pharmacists, Health and Well-being Officers and Mental Health Nurses.

Interview Date: TBC at Beaufort House, Floor 3, Cricket Field Road, Uxbridge, UB8 1QG

Interview’s will consist of Q&A,

The successful candidate will join a friendly, experienced, supportive team of Service Leads. You will be one of a team of four Service Leads based at Beaufort House in Uxbridge for a 1 year secondment.

Service Leads are encouraged to be innovative and committed to service improvements including playing an active role in change management.

CNWL offers a wide array of training and professional opportunities and actively works to be a support staff to be well at work, offering robust staff health & well being services.

You will be responsible for ensuring all aspects of the day to day operational delivery of the District Nurse Service& Guided Care/Care Co-ordinator element of the CCT’s. You will be expected to be visible, providing clinical support when necessary. You will be working alongside senior management, commissioners, the CCG and multi-agency providers, families and carers.

You will be expected to work closely with managers from partner organisations to line manage the Guided Care Matrons and Care Co-ordinators to meet CCT targets. You will need to be forward thinking and able to provide integrated leadership. This role requires excellent leadership, organisational, time management and communication skills. This role provides an opportunity to play an integral role in shaping community services for the future.

The successful candidate's main duties will be:
• Act as a role model- demonstrating CNWL core values
• Day to day operational management of the District Nurse, Guided Care Matron and Care Co-ordinators.
• Act as a point of escalation
• Manage the service to consistently meet targets and KPI's
• Over see the service budgets
• Manage quality Governance to provide a safe effective service
• Promote innovation
• Engage with Patients, relatives and carers to ensure services meet their needs
• Support the Adult Services Manager


This advert closes on Wednesday 3 Jul 2024

Proud member of the Disability Confident employer scheme