Total 105 customer service job vacancies in kuala lumpur

Customer Service Representative - Join Our Digital Bank Project!

Are you ready to take your career to new heights? We invite you to be part of our groundbreaking digital bank project, where limitless opportunities await!

About Us: We’re not just a team; we’re a community of visionaries, innovators, and trailblazers. Collaborate closely with industry experts in a supportive environment that fosters creativity and exploration. Shape the future with us today!

Job Description: As a Customer Service Representative, you’ll play a crucial role in ensuring exceptional customer experiences. Here’s what you’ll do:

• Handle inbound/outbound enquiries, feedback and provide resolutions to end user and merchant over the phone or via emails relating to renowned product;  
• Provide accurate and efficient support work relating to the renowned products;  
• Ensure targets (customer satisfaction index, first call resolution, productivity) are met;  
• Obtain customer and merchant details to ensure all information are accurately and promptly keyed into database for transaction;  
• Actively promote and educate customers and merchant on the use of self-help and our digital services;  
• Generate interest in new products or services and connect customers and merchant with salesperson or small medium enterprise when required;  
• Ensure first call resolution and effective follow up with stakeholder for case closure in accordance to standard;  
• Collect and record customer and merchant feedback/information and share to Team Leader for proper escalation to appropriate departments for service / product improvement;  
• To assist Team Leaders and Supervisors in executing activities as planned in business and action plan;  
• To handle interaction in a professional manner and achieves quality standard and work with Team Leaders, Supervisors and Quality Assurance Executives on the strategy to improve quality standard that lead to excellent customer service; and  
• Able to diagnose technical problems and perform troubleshooting for end user and merchant.  

Requirements:  

• Candidate must possess at least SPM / Diploma / Advanced / Higher / Graduate Diploma or Bachelor's Degree in any fields or equivalent;  
• Fresh graduates and experienced candidate with a minimum of 1 year of working experience in call centre environment (Preferably in ecommerce sector and banking industry);  
• Moderate or Strong knowledge in Microsoft Office programs – proficiency in Microsoft Excel, Microsoft Word;  
• Excellent written and verbal communication skills in English, proficiency in other additional languages such as Malay, Cantonese or Mandarin will be an advantage;  
• Able to work under pressure;  
• Ability to work with cross-functional team to coordinate for desired output;  
• Excellent phone disposition;  
• Self-motivated, positive attitude and ability to manage multiple tasks in a fast-paced environment;  
• Passionate towards customer satisfaction;  
• Able to work on shift; and  
• Able to response customer with written communications, interact with customers to answer questions, solve problems, provide education, create awareness and maintain company’s reputation for high-quality service. 

Ready to embark on this thrilling adventure? Apply now:

https://seacapitalservices.wd3.myworkdayjobs.com/SEA_External/job/Customer-Service-Representative_JR00000065

Perks & Benefits

• EPF, Socso
• Allowance (travel, transportation, shift, meal, etc.)
• Nearby public transport
• Smart Casual dress code
• Free snacks / refreshment
• Medical insurance
• Open culture
• Personal development opportunities
• Flexi Benefits (Fitness, dental, childcare, traditional medical treatment etc)
• Insurance coverage
• Paid training and development

etc

JOB OVERVIEW

• This role provide property investment advice to clients after careful
• Reports to Head of Sales and Marketing/ Sales Manager

RESPONSIBILITIES & DUTIES

• Assisting clients to make sound property-purchasing decisions.
• Finding clients in need of consultancy services through cold-calling, advertising, and business presentations.
• Analyzing market trends and demographics to identify the most sought-after and profitable areas.
• Consulting with clients to identify their needs, preferences, and financial concerns.
• Maintaining an extensive database of all properties for sale.
• Supporting real estate agents
• Communicating with legal counsel to prepare sale and lease documents.

REQUIREMENTS

• SPM or High school diploma
• Bachelor's degree in Real Estate, Finance, Business Administration or related field is preferred.
• Proven experience in real estate.
• Strong negotiation skills.
• Excellent analytical skills.
• Effective communication skills.
• Exceptional customer service skills.

Customer Service:

Job Description:

• We are looking for candidates who are passionate towards serving clients.
• Provide top notch front line of support for customers and ensuring optimal product and service satisfaction.
• Manage inbound and outbound calls by providing optimum service to customers.
• Manage and schedule office and staff appointments on calendar by calls, messages and emails.
• To act as liaison between customers and sales team to handle both pre-sales and post sales service function.
• Manage inbound and outbound couriers (parcels and documents).
• Monitor and ensure the facilities within the office are in good condition, manage office supplies.
• To undertake any other job assigned by management from time to time.

Invoice Processing:

Job Description:

• Preparation of quotations, sales invoices and receipts for clients.
• Manage database of customer sales order and invoicing records.
• To assist with preparation and filing of client’s reports, update sales reports
• Follow up on outstanding payments.

Perks & Benefits

• Nearby public transport
• Central location
• Open culture

JOB OVERVIEW

• This role provide property investment advice to clients after careful
• Reports to Head of Sales and Marketing/ Sales Manager

RESPONSIBILITIES & DUTIES

• Assisting clients to make sound property-purchasing decisions.
• Finding clients in need of consultancy services through cold-calling, advertising, and business presentations.
• Analyzing market trends and demographics to identify the most sought-after and profitable areas.
• Consulting with clients to identify their needs, preferences, and financial concerns.
• Maintaining an extensive database of all properties for sale.
• Supporting real estate agents
• Communicating with legal counsel to prepare sale and lease documents.

REQUIREMENTS

• SPM or High school diploma
• Bachelor's degree in Real Estate, Finance, Business Administration or related field is preferred.
• Proven experience in real estate.
• Strong negotiation skills.
• Excellent analytical skills.
• Effective communication skills.
• Exceptional customer service skills.

Responsibilities

• Perform off/onsite equipment services such as installation, maintenance and optimization of equipment performance.
• Ensure task assigned are completed within the time frame given and achieving the results to the customer satisfaction.
• Ensure service and repair rendered are in accordance to standard set and highest quality expected.
• Able to work independently and a team player whenever required.
• Provide feedback on product quality and technical support function for continuous improvement.
• Able to communicate efficiently and with good interpersonal skills. Cultivate and develop positive working relationships with customers, suppliers, contractors and company personnel.
• Provide necessary solution or advice to customer on technical issue and problem raised.
• To report, update and keep proper records of all service and repair in accordance to the company standard documentation system.
• Able to travel outstation and with valid driving licence.

REQUIRED SKILLS AND QUALIFICATIONS

• Bachelor’s degree in E&E, Mechatronic or related field
• Various position, experience and fresh graduate candidates are encouraged to apply
• Good interpersonal, communication and leadership skills
• Experiences in utilities, IOT and automation industries an advantage.
• Excellent communication, problem-solving, and analytical skills
• Working knowledge of relevant software and application

Perks & Benefits

• Medical
• EPF
• Sosco

Job description

• Assist customers by providing product information and answering questions.
• Handle cash, credit card, and check transactions accurately using POS systems.
• Record all incoming cash and cheque, issue receipts, record all transactions for final reconciliation in the Accounts departments.
• Maintain a clean and organized cashier station.
• To perform any other job assignments/duties as may be required by management from time to time.
• Support Operation Team and Admin staff with clerical tasks during their peak hours.

Requirements

• Candidate must possess at least a SPM/STPM/ Diploma's in Business Administration, Account or equivalent.
• Familiarity with electronic equipment such as cash register and POS.
• Strong communication and interpersonal skills to effectively assist customers.
• Excellent problem-solving abilities with keen attention to detail.
• Able to provide prompt delivery, meticulous and multi-tasking.

We offer:

• 5-Days week
• Annual Trip
• Increment & Bonus
• Outstanding career development opportunity
• Group PA & Hospitalization Scheme

Job description

• Assist customers by providing product information and answering questions.
• Handle cash, credit card, and check transactions accurately using POS systems.
• Record all incoming cash and cheque, issue receipts, record all transactions for final reconciliation in the Accounts departments.
• Maintain a clean and organized cashier station.
• To perform any other job assignments/duties as may be required by management from time to time.
• Support Operation Team and Admin staff with clerical tasks during their peak hours.

Requirements

• Candidate must possess at least a SPM/STPM/ Diploma's in Business Administration, Account or equivalent.
• Familiarity with electronic equipment such as cash register and POS.
• Strong communication and interpersonal skills to effectively assist customers.
• Excellent problem-solving abilities with keen attention to detail.
• Able to provide prompt delivery, meticulous and multi-tasking.

We offer:

• 5-Days week
• Annual Trip
• Increment & Bonus
• Outstanding career development opportunity
• Group PA & Hospitalization Scheme

Roles Responsibilities:

Manage calls, live chat enquiries.

Key in all inquiries into system.

Simple daily activity report.

Data entry & data verification upon client's ad hoc project.

Requirements:

SPM holder (Fresh Grade are welcome).

At least 1 year of call centre experience. Call Centre Agent from retail background is preferred.

Good communication skill in English and Bahasa Malaysia.

Good attitude, interpersonal skill and customer service skill.

Willing to work on shift hours and has own transport to travel.

Must work on Saturday, Sunday and public holiday.

prefer can start work immediately

Contact : 017-2766177 (HR Department) for interview appointment or walk in interview

Perks & Benefits

• Nearby public transport
• Medical insurance

工作概述

• 該角色在仔細考慮後為客戶提供房地產投資建議
• 向銷售和行銷主管/銷售經理報告

責任和義務

• 協助客戶做出明智的房產購買決策。
• 透過推銷、廣告和業務簡報尋找需要諮詢服務的客戶。
• 分析市場趨勢和人口統計數據，以確定最受歡迎和最有利可圖的領域。
• 與客戶協商以確定他們的需求、偏好和財務問題。
• 維護所有待售房產的廣泛資料庫。
• 支援房地產經紀人
• 與法律顧問溝通準備銷售和租賃文件。

要求

• SPM 或高中文憑
• 擁有房地產、金融、工商管理或相關領域學士學位者優先。
• 擁有豐富的房地產經驗。
• 較強的談判能力。
• 優秀的分析能力。
• 有效的溝通技巧。
• 卓越的客戶服務技能。

Main Purpose of Job

1. To develop operation/training planning, providing strategy planning for improvement, product good customer service and possess stability of manpower management.
2. To provide guidance to the staffs in achieving customer satisfaction and provide professional customer support.
3. To develop and arrange a systematic training program on annual basis, with a comprehensive learning material i.e. training modules, e-learning, questionnaire, etc.
4. To assist Head of Department on any operation related matter.
5. To ensure all staffs are adhere to operation procedures, processes, guidelines, and any regulatory requirement.

Principle responsibilities & duties

1. To ensure staffs are adhere with company’s internal policies and guidelines as well as BNM and any regulatory requirements.
2. To manage unit / section activities and supervise day-to-day operations i.e inbound calling performance, customer complaint handling and training progress.
3. To assess staff calling and operation knowledge, provide coaching or training to all staffs under Credit Management Group and recommend staff skill development.
4. To increase customer service standard, ensure resolution of customer complaint and training issue within stipulated timeframe.
5. To evaluate the effectiveness of training conducted and propose the counter measure of training program.
6. To coordinate with HR career fair interview arrangement to fit with CMG needs.
7. To relief other Section Head on operation support related matter to ensure operation running smoothly, if required.
8. To undertake any Management new direction and involve in project or any task list assigned by Management.

Job requirement

1. Diploma or Degree holder or professional qualification in relevant disciplines.
2. Minimum 8 years working experience in customer service, training and collection in general or any related field.
3. Relevant exposures and knowledge of credit management or operations of banking / financial institutions is preferred.
4. Good PC skills and proficient in MS Office applications.
5. Good negotiation, communication and writing skills in both English and Bahasa Malaysia.
6. Possess strong leadership abilities, proactive, analytical, listening, persuasion and problem-solving skills.
7. Excellent planning and execution, time management and ability make decision in critical situation.
8. Knowledge of collection, Malaysia Law, Bank Negara collection related guidelines and banking / financial institutions operation.
9. Detail-oriented with excellent organization and multitasking skills.
10. Knowledgeable in Project Management especially related to digitalization is an added advantage

Perks & Benefits

• Central location
• Casual dress code
• Medical insurance
• Personal leave

Responsibility

• Greet and welcome customers.
• To check, prepare, and serve according to customer specifications or orders.
• Maintain an in-depth knowledge of the menu, including ingredients, preparation methods, and wine pairings.
• Set up and maintain dining areas, including table settings and cleanliness according to restaurant standards.
• Clears, cleans, and sanitizes tables and workstations.
• Maintain restaurant’s cleanliness
• Cleans and sanitizes dishes, utensils, pots, and other containers and returns to the appropriate location in the kitchen area.
• To get reviews from customers after meals.
• Performs other related duties as assigned.
• Monitor and address guest needs throughout their dining experience to ensure satisfaction.
• Collaborate with kitchen and bar staff to ensure seamless service and address any issues promptly.
• Handle guest inquiries and resolve any concerns with a positive and solutions-oriented approach.
• Adhere to all health and safety regulations, including proper food handling and sanitation practices.

Requirements:

• Ability to read and follow instructions
• Understanding of proper food handling
• Willing to learn and Hardworking
• Previous experience in fine dining or upscale restaurant service preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Knowledge of fine dining etiquette and service standards.
• Professional and neat appearance.

Benefits

• Meal provided
• Opportunities for promotion
• Professional development
• Attendance Allowance

Additional Benefits

• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Annual Leave
• Allowance Provided
• 5 Working Days
• Training Provided

WE ARE HIRING! LET'S GROW TOGETHER!

Welcome to Taka Group. We are excited to announce that job vacancy is now open for our Branch in Setapak, Kuala Lumpur. Salary range based on experience from RM1,500-RM3,000. Send your resume now & come join our team! Let's grow, breakthrough, innovate and realize our dream together!

1. Required experienced or no experience employee with set of skill in bakery, pastries industry.
2. Able to commit to job with minimum supervision.
3. Take customers order, baking cake & achieve target.
4. Make sure the cleanliness of work areas & equipment.
5. Others job description can ask us directly once u submitted us your resumes.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Free snacks / Happy hours/Meal allowance
• Personal leave
• Paid training and development
• Medical claim

Service Technician (Lubrication Solutions)

Job Responsibilities:

• Perform in-house and site services such as serves customers by installing, repairing and servicing systems and products.
• Analysing work orders and planning daily and weekly travel schedule.
• Tie workflow to schedule, manage all on site installation, repair, and maintenance tasks as well as follow all company’s filed procedures and protocols.
• Establishes service by studying system requirements and gathering the necessary components and parts for completing the installation and performing acceptance tests.
• Completing timely and detailed service reports for installation and repairing works.
• Carry out periodic inspection and repair of system and equipment.
• Accomplishes operations and organization mission by completing related results as and when assigned by Superior.

Juruteknik Pemasangan, Membaiki dan Servis Sistem Pelinciran / Alatan Mesin:

• Pengetahuan mengenai proses dan kaedah penyelenggaraan, pemasangan dan memperbaiki pelbagai jenis alatan mesin / sistem yang berkaitan.
• Melaksanakan tugas penyelenggaraan dan perkhidmatan teknikal termasuk memasang, membaiki, melakukan pengujian dan pentauliahan, pemeriksaan sistem pelinciran automatik atau produk syarikat.
• Bekerja mengikut jadual waktu kerja / projek yang dirancangkan dan menguruskan semua pemasangan, pembaikan, penyelenggaraan dan pemeriksaan sistem di tapak kerja di seluruh nagara.
• Melaksanakan tugas mengikuti arahan penyelia dan spesifikasi yang ditetapkan.
• Memastikan alat / bahan keperluan kerja disediakan dan sentiasa mengikuti manual pemasangan.
• Kemahiran mengenal pasti punca masalah teknikal alatan mesin / sistem dan menyelesaikannya dengan tepat.
• Mengesyorkan produk / sistem yang sesuai dan penambahbaikan kepada pengguna.
• Menulis laporan harian, laporan kerja pemasangan dan sebarang perkhidmatan yang telah dilaksanakan.
• Mematuhi semua prosedur dan protokol syarikat.

Requirements:

• Possess certificate or diploma in engineering with basic mechanical, industrial or electrical repairs knowledge or equivalent.
• English and Bahasa Malaysia literacy. Able to speak and write simple English for reporting purpose.
• Proven field service experience or knowledgeable in technical support works will be added advantage.
• Ability to work shifts and willing to travel outstation is required.
• Interpersonal skills, result driven, positive working attitude, self-motivated.

Keperluan Kerja:

- Min. SPM / Sijil kemahiran, diploma dalam bidang Mekanikal / Kejuruteraan atau setaraf.

- Graduan baru digalakkan untuk memohon.

- Pengalaman bekerja dalam bidang mekanikal adalah satu kelebihan.

- Keadaan dan kekuatan fizikal yang baik.

- Kesediaan untuk bekerja lebih masa.

- Mampu menjalankan tugas ke luar kawasan (Outstation).

Perks & Benefits

• Travel allowance.
• Medical insurance - GHS & GPA.
• Personal development opportunities.

• Assist in the preparation of risk-based annual internal audit plan and monthly audit planning schedule for the Head Office & ISO Audit Section. 
• Plan and lead the audit teams in the conduct of operational, financial & ISO internal audit reviews according to the approved annual audit plan to assess effectiveness and efficiency of the operational & financial control and ISO Management System in the Company.
• Undertake audit planning and fieldwork independently, prepare audit report and develop practical and value added recommendations to address the root causes of issues and to improve operational efficiency.
• Monitor and conduct follow-up reviews to ensure agreed improvement plans are timely implemented and timely closure of audit findings.
• Undertake any assignments / ad-hoc projects assigned by the Operation Audit Department Head or the Head of Internal Audit Division.

Job Requirements :

• Bachelor’s Degree or professional qualification in related field such as auditing, banking, accounting, finance, business studies or other relevant field.
• A minimum of 5 years of working experience in internal audit / compliance with exposures in leading audit teams in the conduct of operational and financial audit, and preferably with prior exposures in banking / financial services industry.
• Strong analytical, communication skills and good command of English and report writing skills.
• A good team player with high level of integrity, initiatives, and good interpersonal and people management skills.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

Job Responsibilities:

• Company driver for Top Management, guests and designated persons to their destination as directed.
• To provide secure and timely driving services to transport passengers and goods.
• Driving in prudent to ensure that passengers and vehicles are safe and comply with all applicable laws on road safety.
• Maintain the vehicle condition in good condition at all time and complete scheduled inspections. Maintain the service and appearance of the vehicle. Always report for any damage and repaired immediately.
• Perform any other duties as assigned by the supervisor including assist with dispatch of office documents, pick up office purchases, meeting room re-arrangement for various meeting/events and etc.
• Perform any other duties as assigned by supervisor.

Job Requirement

• Minimum SPM holder.
• Minimum 2 years driving experience as driver with valid driving license.
• Good knowledge of area roads and neighborhood.
• Physically healthy - good health and eyesight condition.
• Good discipline on punctuality , patience and well groomed.
• Willing to travel outstation, work overtime or weekend when required.

Perks & Benefits

• Nearby public transport
• Medical insurance
• Personal leave