Total 4 customer service job vacancies in Information Technology category in kuala lumpur

Job Responsibilities:

• To provide remote IT support on copier related issues via phone, live chat and email.
• Responding in a timely manner to service issues and requests.
• Providing technical support across the company (in person or over the phone)
• To diagnose and troubleshoot LAN/WAN network operating system, software and hardware.
• To configure and install drivers into PCs, Laptops, Smartphones to support copier printer, scanner function & scan to email function.
• To identify and resolve copier printer scanner issues on Window 10, Mac Operating Systems.

Job Requirements:

• Diploma / Advanced Diploma in IT
• Good communication skills
• Good knowledge and experience in general IT infrastructure, desktop / network management
• Multi-task efficiency
• Preferably at least 1 year of working experience in IT support

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Central location
• Medical insurance
• Open culture

工作職責：

• 透過電話、即時聊天和電子郵件就影印機相關問題提供遠端 IT 支援。
• 及時回應服務問題和請求。
• 為整個公司提供技術支援（親自或透過電話）
• 對 LAN/WAN 網路作業系統、軟體和硬體進行診斷和故障排除。
• 配置和安裝驅動程式到個人電腦、筆記型電腦、智慧型手機中，以支援影印機印表機、掃描器功能和掃描到電子郵件功能。
• 識別並解決 Window 10、Mac 作業系統上的影印機印表機掃描器問題。

工作要求：

• 資訊科技文憑/高級文憑
• 良好的溝通能力
• 在一般 IT 基礎設施、桌面/網路管理方面擁有良好的知識和經驗
• 多工效率
• 最好有至少 1 年 IT 支援工作經驗

津貼和福利

• 津貼（旅費、交通費等）
• 中心位置
• 醫療保險
• 開放文化

Requirements

• To ensure confidentiality, integrity and availability of information assets in the company are protected.
• To report promptly any breach of law, regulation, the company’s code of conduct or other company policies and guidelines.
• To administer and enforce IT Security Policies, Procedures, Standards and Processes to all IT systems and networks.
• Responsible for on-going risk assessment for IT Infrastructure, System & Process.
• Compliance with regulatory standards, practices and guidelines (e.g. ISO27001, PCIDSS, BNM RMiT).
• To ensure proper IT system provisioning to live environment.
• Consult on effectiveness of corrective actions pertaining to closure of audit findings.
• Responsible for incident and problem analysis to ensure countermeasure is implemented to prevent reoccurrence.
• Conduct security awareness training to promote awareness in the organization.
• Support IT audit tasks (Internal Audit and External Audit).
• To promote environmental preservation awareness and to participate in Aeon environmental activities.
• To report promptly any breach of law, regulation, the company’s code of conduct or other company policies and guidelines.
• To ensure adequacy of licenses based on company growth.
• To review IT assets: NDA, software licenses and service maintenance agreement with proper tracking.
• Involve in the development and implementation of security program to raise the level of IT security awareness within ITG department.

Responsibility

• Degree in Computer Science, Information Technology, Information System or any related fields.
• Familiar with standards and requirements such as ISO27001 and that of financial authorities (e.g. ISMS, PCIDSS, RMiT & etc.) will be an added advantage.
• Preferable 1 to 3 years of IT risk or compliance exposure in service provider, vendor or financial institution.
• Good communication skills, both verbal and written.
• Excellent data collection and analysis skills.
• Strong attention to detail.
• Good report writing for progress update or incident reporting.

Perks & Benefits

• Nearby public transport
• Central location
• Medical insurance
• Personal leave
• Personal development opportunities

• Responsible for the Technology Risk Management function for ACSM in managing technology risk and enhancing technology resilience.
• To oversight the current and emerging technology risk, cyber risk and security which could potentially impact the ACSM’s risk profile.
• To ensure information assets and technologies are adequately protected.
• Identify and report on technology risk including security breaches, to initiates correction action and regulatory requirements.
• Facilitate independent technology risk assessment which has been assigned by CISO.
• Act as coordinator and point-of-contact in cyber risk management activities (i.e. cyber risk identification, prevention, detection and recovery)
• Responsible for staying abreast of the latest cyber security practices, technologies, incidents and emerging threat.
• Oversee incident response planning, as well as the investigation of cyber security breaches, and assists with disciplinary and legal matters associated with the breaches as necessary.
• Participate in development and implementation of the appropriate and effective controls to mitigate identified threats and risks.
• Create and maintain and IT risk register to ensure that all identified Technology risk factors are accounted for.
• Participate in IT project and initiatives to bring pro-active risk management focus into solutions.
• Assists in the research, development, communication, maintaining and working with the operational unit on the enforcement of IT security architecture, policies, procedures, solution and standards with the IT division.
• Conduct the ACSM awareness initiatives in relation to cyber risk and technology risk.

Job Requirement :

• Minimum degree in computer science or equivalent technical academic.
• Be appropriate certified in security domain.
• Have a minimum of three years of experience in IT Risk management and information Technology.

Perks & Benefits

• Nearby public transport
• Medical insurance
• Personal leave