Total 55 customer service job vacancies in gurugram

Job Summary: We are seeking a dedicated and enthusiastic Customer Support Executive to join our Customer Experience Department. The ideal candidate will have excellent communication skills, a customer-centric approach, and the ability to handle multiple channels of communication efficiently. You will play a crucial role in ensuring our users have a seamless and enjoyable experience with SpeakX.

Responsibilities:

1. Responding to Inbound & Outbound Communication:

   • Address and resolve customer inquiries promptly and effectively via email, chat, and social media.

2. Handling Queries Over WhatsApp:

   • Manage customer queries and concerns through WhatsApp, providing timely and accurate responses.

3. Responding to Users Over Call for Solving Queries:

   • Answer incoming calls and resolve customer issues with a professional and friendly demeanor.
   • Provide clear and concise information about SpeakX’s services, features, and subscription details.

4. Calling Users for Insights & Query Resolution:

   • Proactively reach out to users to gather feedback, understand their needs, and resolve any issues.
   • Conduct follow-up calls to ensure customer satisfaction and to provide additional assistance if needed.

The Integration Developer, Customer Technology provides technical expertise to Cielo’s Talent Acquisition technology consulting engagements. Architect and build extensible data acquisition and integration solutions to meet the functional and non-functional requirements for our clients by bringing solid expertise in designing and developing repeatable integration solutions. Source data from operational systems through extracts, integrations, and vendor APIs. As a hands-on technical resource, the Integration Developer, Tech Consulting will help design and build global analytics solutions to drive the next generation of recruiting.  

• Location Specifics: Remote (Candidates should be based in India)
• Specific Needs: At least 5 years of experience as Java and/or Python Development; experience in Workday, Snowflake, Apache are a plus
• Language Requirement: Native Language; English
• Position Setup: Remote
• Shift Schedule: Applicants should be open to work on a split shift (day or AM/ evening or PM)

Duties and Responsibilities:

• Work with business partners, architects, and other groups to identify technical and functional needs of analytical systems and determine priority of needs.
• Provide expertise in designing and developing repeatable integration solutions.
• Develop, test, implement, and document technical engineering solutions to assist business partners self-service analytic needs, client reporting, and data consumption requirements.
• Optimize data integration platform to provide optimal performance under increasing data volumes.
• Analyze, define, design, and document requirements for data, workflow, logical processes, and system environments.
• Work under broad direction and be fully accountable for own technical work, project responsibilities, and team deliverables.
• Receive assignments in the form of objectives. Establish milestones and team objectives. Work can be either a component of a larger team effort or an independent effort as required.
• Advise on the available standards, methods, tools, and applications relevant to Integrations and make correct choices from alternatives.
• Champion technology internally across clients, fostering knowledge and optimization of technology to raise the bar throughout the organization, with entrepreneurial spirting to build new solutions and drive organizational change.

Qualification:Bachelor's degree (mandatory)

Minimum 1+ years of experience in North American customer service as an Agent

Dutch and German must

Shift: 24/7, Rotational Shift/5 Days working // 2 Weekly Off

Cab facilities (under 20 to 25 km near the office)

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Job Description

The Client Services Manager (CSM) is responsible for leading a team of recruiters to deliver a best in class service to clients across one or more client accounts, building trust and strong relationships with key client contacts to achieve the talent acquisition partnership goals.

• Location Specifics: Gurgaon
• Specific Needs: In depth experience in Stakeholder Management, TA, Team handling, P&L
• Language Requirement: Native Language; English
• Position Setup: Hybrid (3 days from Client office)
• Shift Schedule: 9am to 6pm IST

Duties and Responsibilities:

Team Management

• Lead a high performing team to provide high quality services focused on exceeding the expectations of clients
• Set clear performance standards and goals for the team. Assess progress against goals and performance standards, proactively address gaps
• Provide leadership and coaching to direct reports
• Establish regular communications with direct reports through 1-1 meetings, team meetings with established agendas or other regular touch points. Provide in the moment feedback.
• Complete performance management processes, including providing feedback and proactively addressing gaps
• Provide leadership to the team by earning trust, motivating and inspiring great performance while fostering a positive inclusive environment that encourages collaboration and learning

Client Management

• Showcase an extremely high level of understanding and becomes fully engrained in the client organization including building strong relationships with key stakeholders, organizational structure
• Partner with internal Cielo teams and client leaders to ensure successful implementation of new clients
• Develop recruiting metrics and analytics that provide insights and drive decision, including time to fill, aging, cost per hire, candidate and hiring leader satisfaction surveys, recruiter productivity, source of candidate and hire among others
• Directly works with Recruiters and hiring leaders to foster relationships and build trust
• Manage programs, events and campaigns to build candidate pipeline and drive recruiting strategy to meeting hiring goals
• Drive the team to develop comprehensive, strategic hiring strategies including passive candidate outreach, recruitment marketing plans and utilization of cutting-edge recruitment technologies
• Participate in client meetings, sharing updates and data. Discuss gaps in service delivery with proactive plans to address and remediate
• Support recruitment process needs of clients

Cielo Operational Excellence

• Leverage shared delivery resources effectively
• Maximize the use of Cielo resources to meet goals
• Responsible for Cielo-specific metric reports and P&L management
• Drive standardization, continuous improvement and consistency of processes and procedures
• Effectively work as part of the Cielo Client Services Management team to share best practices and drive organizational initiatives
• Additional duties as assigned

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Job description

Role & responsibilities

• To provide the best member experience to existing members by handling incoming calls on the inbound channel.
• Acquire nominations to support sales offices.
• To keep themselves updated with the ongoing changes related to the product knowledge.

Building Contacts

• To Provide members first call resolutions.
• To earn an impressive CSAT score as designed by the Accor Plus Management.
• Responsible for handling escalations within the defined TAT.

Main Complexity/Critical Issue in the job

• On call resolution should be attempted for all member's queries and concerns.
• The influence renewal rate for the members.

Location: Gurgaon (Hybrid: 3 days a week in-office)
Payroll: Aasaanjob
Position Type: Full-time

Role Overview:
As a Customer Support Executive, you will be responsible for providing outstanding support to our customers through voice and email. You will be the first point of contact for customer inquiries, ensuring their questions are answered efficiently and effectively.

Key Responsibilities:

• Respond to customer inquiries via voice and email in a timely and professional manner.
• Provide accurate information regarding products and services to enhance customer satisfaction.
• Troubleshoot and resolve customer issues, ensuring a smooth and pleasant experience.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve processes and customer support initiatives.
• Participate in training sessions to stay updated on product offerings and service standards.

Requirements:

•  Male candidates preferred.
• Must possess a personal laptop for work purposes.
• Availability to work 3 days a week in the ixigo office in Gurgaon.
• Flexibility to work in rotational shifts.
• Strong verbal and written communication skills in English.
• Hands-on experience with email and calling support.
• Customer-centric attitude with problem-solving skills.
• Previous experience in a customer support role is a plus.

If you are passionate about delivering excellent customer service and meet the above requirements, we would love to hear from you! Please apply with your resume and a brief cover letter detailing your relevant experience.

ixigo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Key Responsibilities :

- Lead the design, implementation, and customization of D365 CE solutions for Sales, Customer Service, and Field Service.

- Architect and develop advanced Power Platform solutions, including Power Apps, Power Automate, and Power BI.

- Engage with clients to understand their business processes and provide strategic recommendations.

- Oversee project delivery, ensuring solutions meet client requirements and are delivered on time.

- Mentor and guide junior consultants and technical teams.

- Conduct high-level training sessions and presentations for clients and stakeholders.

- Keep abreast of industry trends and advancements in D365 CE and Power Platform.

- Leverage Azure services for complex integrations and enhancements.

Qualifications            

- Bachelor's degree in computer science, Information Technology, or a related field.

- 6-7 years of experience with D365 CE (Sales, Customer Service, Field Service) and Power Platform.

- Expertise in Power Apps, Power Automate, and Power BI.

- Strong leadership and project management skills.

- Excellent analytical and problem-solving abilities.

- Superior communication and client-facing skills.

- Advanced expertise in development languages such as C#, JavaScript, and SQL.

- Microsoft certifications in D365 CE and Power Platform.

- Knowledge in Copilot and Oriented Tech Stack.

Preferred Skills

- Experience in Call Center Management Business Lines.

- Proven track record of successful project delivery and client satisfaction.

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Education Desired :

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Digital transformation has turned traditional business models on their heads.
Business leaders look to companies that can offer technology-enabled
solutions to drive their processes and value chains. Cint is a leader in the
market research industry’s current transformation from traditional to online
and digital methodologies. The company’s industry-leading SaaS platform
technology enables businesses to quickly and effectively access audiences
and data for online market research and insights.

The Opportunity

Cint’s SaaS business, Cint Marketplace, is looking for an Analyst to join our
Customer Success Operations team. The Customer Success Operations team
provides software support for our Customer Success Team as well as guides
our customers to technical resolutions.
Ideal candidates have a passion for team collaboration, customer
satisfaction, and problem-solving.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Job Summary:

We are looking for a highly experienced Senior Customer Success Manager to drive customer satisfaction, retention, and growth. This role requires a strong background in managing enterprise-level B2B clients, developing customer strategies, and collaborating cross-functionally to ensure clients maximize the value of our platform. You will be the key advocate for customers, ensuring they achieve their business objectives while fostering long-term relationships.

Key Responsibilities:

• Client Onboarding and Success Management: Lead the onboarding process, ensuring a smooth transition from sales to implementation and setting customers up for success.

• Revenue-Driven: Track record of achieving upsell, cross-sell, and revenue growth targets in SaaS environments.

• Customer-Focused: Experience managing high-profile customers and driving success through relationship-building and problem-solving.

• Tech-Savvy: Strong understanding of SaaS products and ability to explain technical concepts to non-technical users.

• Problem Solving: Proactive, results-oriented mindset with strong decision-making skills.

• Communication Skills: Excellent written and verbal communication, with an ability to manage expectations across stakeholders.

• Collaboration: Comfortable working cross-functionally with sales, product, and technical teams to ensure seamless service delivery.

• Team Leadership:
  Mentor and lead a team of Customer Success Managers (CSMs) to foster best practices, ensuring a consistent and top-notch customer experience.

About us

The Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian Peninsula, where we are redefining the world of luxury. We seek to challenge the norms and build a sustainable company that is loved and admired, and inspires the modern-day luxury consumer.

Our aim is to unlock and curate the most valuable and exclusive closets from around the world.

What do we offer?

A young, dynamic and forward-thinking environment

Fast paced and very short decision times for changes

A canvas for you to truly excel

99% of uptime on sunshine

About the role

Customer Service associate will represent not just the customer service department but The Luxury Closet as a whole. In this key role, you will exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the greatest selection of luxury products and services with the world’s best customer experience.

Responsibilities

The CS Associate will be responsible and accountable (but not limited) to the following roles and responsibilities:-

• Managing all channels of Customer interaction, email, chat, phone

• Identifying and assessing customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Build sustainable relationships and engage customers by taking the extra mile and becoming a Consultant; help Customers make a decision and generate revenue for the Company

• Aim at converting general inquiries into a sale

• Aspire to bring customer delight in each and every interaction

• Provide accurate, valid, and complete information by using the right methods/tools

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts, and file documents where applicable

• Follow communication procedures, guidelines, and policies

• Maintain positive and professional interaction with all the departments associated with the Customer Service department

• 1-3 years of Customer Service Experience in a BPO/ Hospitality or Luxury Retail.
• Preferable candidate from Gurgaon.
• Excellent English communication.
• Should be comfortable with 6 days workweek, rotational shifts, rotational week off.