Total 171 customer service job vacancies in essex cm1 1qh

Join Only Branded , an aspiring e-commerce company, as Customer Service Supervisor. We seek a dynamic and results-driven professional who has a passion for e-commerce and an experience of a working supervisor.

Responsibilities:

develops and implements policies and procedures to deal effectively with customer requirements and complaints
coordinates and controls the work of those within customer services departments
discusses customer responses with other managers with a view to improving the product or service provided;
plans and coordinates the operations of help and advisory services to provide support for customers and users.
communicate with the customers before sales, at the time of sales and after sales.
The candidate must have good knowledge of FBM (fulfilment by Merchant).
listing the product as merchant fulfilled
preparing orders and dispatch orders.
authorising returns
dealing with the returned products and customer services.
listing the product as FBA fulfilled
shipping goods to amazon both on pallets as well as in boxes.
reconciliation of received shipments.
We offer a competitive salary package, including base pay and performance-based incentives. Join our talented and passionate team within the dynamic e-comerce industry.

Kindly send your resume and a cover letter highlighting your experience and any achievements. We await your application and are eager to welcome you onboard.

Note: Only shortlisted candidates will be contacted for further steps.

Job Type: Full-time

Salary: £27,000.00-£27,500.00 per year

Benefits:

Employee discount
On-site parking
Schedule:

Monday to Friday
Work Location: In person

Job Advert

At Livity Life, part of Millbrook Healthcare Group, we’re leading the Technology Enabled Care (TEC) revolution. Using the most
innovative technology and cutting-edge digital tools. We deliver a transformational service that challenges norms and delivers the
very best care experience.  

We have an exciting opportunity for a Customer Service Coordinator & Warehouse Operative to join the team within our
Essex Technology Enabled Care (TEC) Service Centre based in Chelmsford. This is an excellent opportunity where you'll work as part
of an engaged and motivated team, for a company committed to reward and recognition for a job well done. Millbrook Healthcare
Group work in partnership with the local authority to supply TEC solutions to support people in their day-to-day life. This TEC
service provides the assessment of service users’ care technology needs all the way through to the installation, maintenance and
review of technology equipment. 

The Role:

* Assist and manage incoming calls and answering any customer queries
* Coordinating equipment orders to be delivered, installed and collected
* Order analysis by checking, identifying and reporting any errors made via online orders
* Providing telephone and email advice to clinical/social care staff to support effective TEC prescription
* General administration that supports daily activities and duties
* Assisting with selecting appropriate stock in the warehouse for technicians, ensuring stock is recorded and maintained,
* Working with people experiencing different vulnerabilities.



What are we looking for?

* Experience in a similar, busy and fast paced customer service environment
* Relevant telephone-based customer service experience is preferred
* Good attention to detail and accuracy
* Previous experience of administration, order processing and scheduling of workloads
* Professional and confident manner via telephone and email
* Previous stock management experience would be advantageous but is not essential
* Competent IT skills with Microsoft Office programmes and ability to learn new systems



What can we offer you?

* An annual salary of £25,352.70
* Monday to Friday 40 hours pw
* 33 days holiday (including bank holidays) plus optional 5 days unpaid
* Company Pension Scheme
* Life Assurance
* A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets



Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same.
Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever
possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you
may have and these can then be discussed in more detail if you are successful in your application.

 

Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core
company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part
of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop
a rewarding career along the way.



Care and respect for our colleagues and service users

Accountable and proud

Ready to learn and grow

Enhance our service users’ lives

Socially responsible, ethical and transparent

 

This role is working in a regulated activity and may be subject to a DBS disclosure, satisfactory references and Social Media
Screening.

SER are currently working alongside a Mental Health Service based in the Basildon, South Essex area who are currently seeking to appoint a Service Manager to join their team on a permanent contract. Therapeutic optimism is at the heart of all the work carried out by this Mental Health Service, believing all clients with mental health needs can achieve and make positive changes to their lives as they move along their pathway of recovery.

Position: South Essex Service Manager
Location: Basildon, South Essex
Contract: Permanent - 37.5hrs per week (Mon – Fri 09:00 – 17:00)
Salary: £38,934 pa
Closing Date: 10th November 2024
Short Listing: 11th November 2024
Interview: Face to Face interviews will take place week of 18th November 2024

About this role:
The Essex Services Manager will be responsible for running the High, Medium and Low Services and delivery of a first-class service in line with the support services offered. The post holder will work as a member of the Senior Management Team working closely with other Operational Managers, the Executive Team, Commissioners and External Strategic and Clinical Partners.

Main Duties:
• Work with the CEO, Head of Operations and Regional Manager in maintaining the high standards connected with strategic planning and development, supervision, delivery and administration of the service;
• Lead on assessment and support plan delivery in line with the Care Programme Approach;
• Promote and develop good practice and best value for the service through leadership and act as a positive role model in relation to personal and professional conduct.
• Develop and maintain links with external agencies in order to ensure effective service for all.
• Develop and manage all aspects of these services within the services good practice policies and guidelines.
• Manage data collection by staff re. Outcomes and Recovery STAR, report writing, policies, planning, budget management as part of the Senior Management Team;
• Flexibility in working hours required in a High, Medium and Low, 7 days a week service.

Essential Requirements:
• Good level of maths and written English
• Experience in supervising/line managing staff with an awareness of good practice in staff supervision or recent completion of an appropriate training programme.
• Good standard of office administrative practices and procedures
• Ability to work with the Multi-Disciplinary Team to identify support needs of service users and ensure that these are communicated to the wider staff team
• Ability to plan, manage and prioritise a high workload to meet deadliness
• Excellent communication skills – written and oral and negotiation skills

Applying for a role with this Service will open the door to joining an organisation that has been awarded, at excellence level, the Healthy Workplace Charter 2019 and retained its Mindful Employer Status for a further two years 2024 – 2026.

This Mental Health Service cares passionately about all aspects of their staff’s working life. This spans from how workers feel about their duties and providing them with meaningful work, giving their employees a voice in accepting and utilising feedback, to their working environment ensuring quality and safety of the physical environments for all, and finally a leadership team with a focus on its people.

If you would like to join this amazing team, please send your CV along with a cover letter.

This post is subject to the requirements of a six-month probationary period and satisfactory pre right to work checks.

Gas Engineer Domestic Service and Breakdown
40k salary, Typical earnings 50k.
VW van, large company benefits
Based in IP or CO or SS areas
Interview and start ASAP

Domestic Gas Engineers required for large housing maintenance specialist with lots of work on separate patches in Essex. Suitable candidates must be competent with breakdown and servicing on all domestic gas boilers.

There is a requirement for all of the engineers in the team to cover callout. This is 1 day per week, every week and rolling ( including weekend days). Out of hours are 24hr, however after 10pm will only be for major water leaks. These are paid at £40 incomplete and £50 for completions. Overtime works at 1.5 hour rate travel to job and time to complete. There are also opportunities for training and development.

Suitable Gas engineers must hold domestic ACS qualifications for CENWAT, CCN, CKR, HTR. Qualifications in OFTEC or LPG are also desired but not essential.

Please apply online with your updated CV

Your new company
My client provides integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities they serve. Their services include responsive repairs, void refurbishments, compliance services and planned maintenance works.
Your new role
They are currently looking for two Customer Service Advisors to join their Basildon contract. You'll be responsible for liaising with clients, subcontractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure their contractual Service Level Agreements are met, and no false promises are given. You'll liaise with supervisory teams and the regional buyers to ensure materials / equipment is ready for use at the agreed appointment times.Using their MSi system, you'll actively schedule available operatives and subcontractors for jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers' confidence.
What you'll need to succeed
Candidates will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal. With excellent customer service skills, you'll have previous experience within the repair and maintenance sector, or a trade-based background, with good problem-solving skills.
What you'll get in return

• Profit Share Discretionary Annual Bonus Scheme
• 26 Days Holiday & Bank Hols
• Enhanced Pension Plan
• Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Children's Home Manager

Service care Solution are currently recruiting for a Children's Home Manager in Witham.

As the Residential Children's Home Manager, your primary responsibility is to oversee the

effective operation and management of our residential children's home, prioritising the

needs of vulnerable children and young people.

Main Responsibilities

As a Children's Home Manager, you will be responsible for:

• Overall Management: Responsible for the overall management and smooth running of the residential children's home, ensuring that it operates in line with regulatory standards, organisational policies, and best practices.
• Staff Leadership and Supervision: Lead and supervise a team of residential support workers, ensuring they are well-trained, motivated, and equipped to provide high-quality care and support to children and young people in the home.
• Care Planning and Implementation: Develop and implement individual care plans for each child or young person in the home in consultation with relevant stakeholders such as social workers, parents, and guardians. Ensure that care plans are regularly reviewed and updated to meet changing needs.
• Safeguarding and Child Protection: Maintain a safe and secure home environment for children and young people, always adhering to safeguarding policies and procedures. Act promptly and appropriately to address any safeguarding concerns or incidents that may arise

Requirements:

• Enhanced DBS
• Experience in a similar role
• Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services; or equivalent; or preparedness to work towards the same
• 5 years of experience working with children in a residential care environment in the last five years and at least one year as a registered manager.
• Full UK Driving Licence

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay

If you are interested in the Children's Home Manager role, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

Our vision is A Southend Where All Children Achieve Success. By joining Southend City Council as a Social Worker, you will be key in making our vision a reality for all children. You will be joining a service where we demonstrate with pride that:

• All paths lead back to the child.
• We spend time getting to know each child and their story.
• We do what we say we're going to do.
• We work with the whole family.
• No matter what, we aim to make things better.

You will provide support to work to the highest standard using our model of practice, Restorative Practice, to deliver the vision. You will access a professional social work development offer that has been designed by social workers, whatever stage you are at in your career. You will be given regular restorative supervision and separate supervision focusing on development and evidencing your SWE registration. We want everyone to take the lead in an area of interest for your team, and you will explore this with your line manager.

Your new role

Southend City Council's Fostering Recruitment Team are looking to appoint a permanent, full-time, Social Worker to recruit, train, assess, supervise and support Foster Carers in their role of looking after children and young people.

Cases are capped at 6 Form F.

Ensuing the highest professional standards and a good overall knowledge of relevant children's and fostering legislation, regulations and practice methods. Providing a supportive and efficient service to children, young people, their families and fostering families, ensuring that the needs of children and their parents and carers are professionally assessed.

You will be investigating, evaluating and analysing information on cases, demonstrating clarity of assessment, reliability of information, evidence in conclusions and realistic action plans. As well as this, you will be required to develop practice which takes a holistic view of the individual, locating them in their immediate and extended social circles and having full regard to their overall development needs.

The position is hybrid working, and you will be expected to be on site a minimum of 2 days a week. There will be a face-to-face team meeting every other week on a Tuesday.

If you're interested in this role please email your CV to Delanie.heyes@servicecare.org.uk or call 01772 208964

AMHP Senior Social Worker

Permanent, Full Time

£45,217 to £54,395 per annum

Location: Affiliated with North/Mid AMHP Hub and Essex wide as required.

This role involves working a condensed week (37 hours per week across 4 weekdays). The successful postholder will be expected to be office based from either the Colchester or Basildon office.

Exciting opportunities have arisen to join Essex County Council's (ECC) fast paced, dynamic and supportive dedicated Approved Mental Health Service (AMHP) Service.

Operating within ECC as a hub and spoke model, the AMHP Service is transforming, and posts have become available as we expand the core aspect of the daytime service. The transformation of the service is from one centralised AMHP 'hub' to two.

The Service takes referral 9-5 Monday to Friday and is supported by the Essex Emergency Duty Service outside of these times.

The Role

The Approved Mental Health Professional Service has a unique position in ensuring compliance with the statutory functions imposed upon the Local Authority by the Mental Health Act. The service will be responsible for delivering the AMHP rota. The service will undertake statutory assessments, triaging initial enquiries in line with statutory duties.

As a Senior Social Worker you will be passionate and experienced in demonstrating expert and effective practice in complex situations often in pressurised environments. You will be able to manage workloads and support colleagues with complex cases, with an ability to mitigate high levels of risk. You will work collaboratively with statutory and non-statutory/voluntary agencies ensuring a joined-up approach.

You will have significant experience of social work, modelling good practice, triaging mental health act referrals, prioritising responses, giving direction to others and providing expert advice and guidance.

please email your CV to Delanie.heyes@servicecare.org.uk or call 01772 208964

As a Food Service Assistant at Merville Barracks, Circular Road South, Colchester, You're a real people person with excellent communication skills, Mainly customer facing, You'll interact with our clients and colleagues every day, improving quality of life for all that you meet.

What you’ll do:

• Clean and sanitize equipment and workstations
• Support any enquiries or requests within the food and beverage areas
• Serve and replenish food from counters and break down stations at the end of meal periods
• Interact with customers in the serving, retail, and dining areas

What you bring:

• Positive attitude, professionalism and respect for others
• Basic food-handling skills
• No previous experience required

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A death in Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied

Ready to be part of something greater? Apply today!

Package Description

• 35 hours per week
• 5 over 7 Shifts between 0600 and 2030hrs
• £11.44 per hour
• Free Car parking

Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is Colchester, CO2 7UT

About The Company

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Job title: Executive Assistant
Location: Braintree CM77 (2 days in the Office)
Start Date: ASAP
Contract Type: 4-6 weeks temporary
Weekly Hours: 35 hours per week

Job Purpose

The Executive Assistant role is a 4-6 week temporary position focused on providing high-level administrative and secretarial support to senior management. This includes managing executive schedules, preparing important documents, organising meetings, and handling confidential information with discretion. The position requires someone who can work efficiently under pressure, ensure smooth daily operations, and support decision-making processes through effective communication and coordination

Job Role :

• Supporting the executive team to ensure company goals and objectives are met and operations run smoothly.
• Providing administrative and secretarial support to the Executive Management Team.
• Preparing and managing documents, reports, and meeting minutes confidentially and efficiently.
• Managing executives' diaries, scheduling meetings, and ensuring all necessary documentation is available for those meetings.
• Organising meetings, taking minutes, and distributing papers.
• Conducting research and collating information for meetings and decision-making processes.
• Maintaining professional relationships with colleagues, board members, and stakeholders.
• Keeping up-to-date with relevant legislation and best practices.
• Participating in learning and development activities.
• Seeking value for money in all duties and ensuring proper support across the organisation.

Candidate Requirements

• Proven experience as an Executive Assistant reporting directly to senior management.
• Secretarial experience including minute-taking and diary management.
• Experience producing complex reports and presentations for executive teams, boards, or committees.
• Teamwork experience, especially in supporting senior managers with high-level tasks.
• Advanced proficiency in Microsoft Office and the ability to learn firm-specific software.
• Strong organisational and time management skills, with the ability to work efficiently under pressure.
• Ability to handle sensitive and confidential information with tact and diplomacy.
• Strong interpersonal, communication, and customer service skills.
• Ability to manage multiple tasks and maintain a high standard of work, with attention to detail.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk

Commissioning Manager

Service care Solution are currently recruiting for a Commissioning Manager in Essex.

The Commissioning Manager will work across a range of programmes from universal to specialist levels of need, supported by an experienced team of senior and lead commissioning officers. At current primary focus is that of children and young people's placements which is demanding and requires innovation.

Pay rate - £35.80 PAYE per hour / £45 ltd (umbrella)

Main Responsibilities

As a Commissioning Manager, you will be responsible for:

• Work in complex situations, dealing with complex problems
• Managing senior and lead commissioning officers and collaborating across all functions of the organisations as well as external partners
• Oversee all aspects of the commissioning process from needs assessment, co-production to procurement and/or service redesign

Requirements:

• Educated to degree level or equivalent by experience.
• Knowledge and proficient experience of the commissioning cycle together with mastery of programme and project management.
• Enhanced DBS

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll services twice a week

If you are interested in the Commissioning Manager role, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

Service Care Legal are seeking an experienced Housing Lawyer to join an Essex-based local authority on a 3-month ongoing assignment. You will handle a broad range of housing and litigation matters, with office cover required two days a week and court attendance.

ROLE: Housing Lawyer
LOCATION: Essex
RATE: £40 to £50 per hour (LTD)
CONTRACT: 3 month ongoing Assignment

Key Responsibilities:

• Draft Claim Forms & Particulars of Claim and represent the Council in possession hearings.
• Handle Housing Disrepair claims, Homelessness cases, and Warrants of Eviction.
• Provide legal support on ASB (Anti-Social Behaviour) cases and breaches of injunctions.
• Assist with general litigation work as needed.
• Work collaboratively within the legal team.

Requirements:

• Qualified Solicitor, legal Executive or Barrister with a current practising certificate in England & Wales
• Proven experience and sound knowledge of Housing Law and litigation.
• Ability to handle possession matters, ASB cases, and other housing-related disputes.
• Desirable: Background in a local authority.

If this Housing Lawyer role sounds like an opportunity of interest, please feel free to reach out to Lloyd Stanley on 01772 208969 , or email Lloyd.stanley@servicecare.org.uk. We also welcome referrals for this position, where a successful recommendation would be worth £250.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Housing Project Worker
Southend on Sea
£28,770
Permanent
Full time
Are you passionate about supporting vulnerable women with complex needs? We're looking for Female Housing Project Workers to join a local Housing Association and help empower women to rebuild their lives. This role is protected under the Equality Act 2010, which allows a Women's Housing Shelter to seek female-only workers if it is an "occupational requirement" to safeguard privacy, dignity, or well-being. This ensures the shelter can meet the specific needs of its service users while remaining legally compliant.
THE ROLE
As a Housing Project Worker, you will provide tailored support and advice to women facing multiple disadvantages, using a trauma-informed and gender-specific approach.

• Deliver personalised housing support to women with complex needs
• Advocate for residents to ensure access to essential services
• Maintain a psychologically informed environment for recovery
• Develop risk management plans for each resident
• Collaborate with multi-agency teams to provide holistic support
• Assist women in securing welfare benefits and legal rights
• Ensure safety, health, and wellbeing in HARP properties

THE CANDIDATE
You will have at least 2 years of experience in a similar role and the ability to work with individuals who have experienced homelessness

• NVQ Level 3 in Health and Social Care (Adults) or equivalent
• Knowledge of regulatory requirements for homelessness support
• Experience working with complex needs and anti-social behaviour
• Ability to remain calm and effective in challenging situations
• Strong communication and partnership-working skills

HOW TO APPLY
To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call on 01772208966 to discuss further