Total 6 Contract job vacancies in Bandar Sunway

一、廣泛的功能

• 負責確保品質和規格符合標準。

二.主要職責

1、原料及包裝進貨檢驗

2. 負責在生產線放行前檢查產品接觸區域

3、負責實驗室設備的校準與檢定。

4. 進行實驗室分析和線上檢驗，包括CCP和OPRP監控，並確保產品符合規格。

5.負責來料及產成品的放行

6.負責生產區域溫度監控。

7. 對預稱量的成分進行驗證。

8.負責扣留不符合食品安全及品質要求的產品。

9. 進行產品保質期研究。

10. 參與害蟲防治計劃。

三．教育、技能和經驗

1. 食品科技/食品科學文憑/學位

2.應屆畢業生或至少1年食品製造經驗

3.應屆畢業生也可考慮（提供訓練）

4. 男女

5. 懂電腦。

6. 良好的各個層面的溝通能力。

7.能夠承受工作壓力。

津貼和福利

• 休閒著裝要求
• 醫療保險

I. BROAD FUNCTION

• Responsible in ensuring the quality and specifications are within the standards.

II. PRINCIPAL RESPONSIBLITIES

1. Perform inspection upon receiving raw material and packaging

2. Responsible for inspecting the product contact zone prior to release the line for production

3. Responsible for lab equipment calibration and verification.

4. Perform lab analysis and online inspection, including CCP and OPRP monitoring and ensure product meets the specifications.

5. Responsible for releasing incoming material and finished goods

6. Responsible for monitoring temperature in the production area.

7. Perform verification for pre-weighted ingredients.

8. Responsible for holding product that does not meet food safety and quality requirement.

9. Conduct product shelf life study.

10. Involve in Pest control program.

III. EDUCATION, SKILLS AND EXPERIENCE

1. Diploma/Degree in Food Technology/Food Science

2. Fresh graduate or minimum 1 year of experience in Food Manufacturing

3. Fresh Graduates can be considered(Training will be provided)

4. Male and Female

5. Computer Literate.

6. Good communication skills at all levels.

7. Able to work under pressure.

Perks & Benefits

• Casual dress code
• Medical insurance

Key Responsibilities:

• Efficient Client Support:
  • Provide timely, accurate responses to client inquiries via hotline, email, and live chat.
  • Maintain professionalism and empathy in every interaction, delivering world-class service.
• Complaint Management & Resolution:
  • Investigate and resolve customer complaints by coordinating with internal teams.
  • Proactively escalate critical issues and keep clients informed throughout the resolution process.
• Customer Feedback & Advocacy:
  • Gather and analyze customer feedback to identify trends and pain points.
  • Act as a vital link between clients and our business, suggesting improvements to senior management.
• Enhancing Customer Satisfaction & Loyalty:
  • Develop and implement strategies to boost customer satisfaction through personalized engagement and educational resources.
  • Cultivate strong relationships by anticipating client needs and offering tailored support.

Requirements:

• Experience: Minimum of 2 years in client servicing and account management, preferably in payment services or eCommerce marketplaces.
• Industry Knowledge: Strong understanding of payment processing, online marketplaces, and related regulatory environments.
• Results-Driven: Focus on achieving business targets and delivering measurable results through effective customer relationship management.
• Customer-Centric: Consistently strive to exceed expectations and drive customer loyalty.
• Communication Skills: Excellent verbal and written communication abilities in English; capacity to convey complex information clearly and concisely.
• Relationship Building: Proven ability to establish and nurture strong rapport with clients, building trust and fostering long-term partnerships.
• Adaptability: Demonstrated adaptability to changing circumstances and eagerness to learn new skills and technologies in a rapidly evolving industry.
• Problem-Solving: Responsible and proactive approach to problem-solving; resilience in challenging situations with a commitment to innovative solutions.
• Education: Tertiary education or higher in a relevant field (Business Administration, Finance, Marketing, etc.).
• Language Proficiency: Strictly looking for a Mandarin speaker with good English proficiency.

Benefits:

1. Annual Leave: 12 days (<5 years); 16 days (>5 years)
2. Medical Leave: 14 days (<2 years); 18 days (2-5 years); 22 days (>5 years)
3. Hospitalization Leave: 60 days
4. Maternity / Paternity Leave: 98 / 7 days per confinement
5. Outpatient (Normal GP): Unlimited
6. Outpatient (Specialist)
7. Hospitalization & Surgical
8. Group Term Life / PA Insurance

主要職責：

• 高效率的客戶支援：
  • 透過熱線、電子郵件和即時聊天，及時、準確地回覆客戶的詢問。
  • 在每次互動中保持專業和同理心，提供世界一流的服務。
• 投訴管理與解決：
  • 透過與內部團隊協調來調查並解決客戶投訴。
  • 主動回報關鍵問題並在整個解決過程中隨時向客戶通報情況。
• 客戶回饋與宣傳：
  • 收集並分析客戶回饋，以確定趨勢和痛點。
  • 作為客戶和我們業務之間的重要紐帶，為高階管理層提出改進建議。
• 提高客戶滿意度和忠誠度：
  • 制定並實施策略，透過個人化參與和教育資源來提高客戶滿意度。
  • 透過預測客戶需求並提供量身定制的支援來培養牢固的關係。

要求：

• 經驗：至少 2 年客戶服務和帳戶管理經驗，最好是在支付服務或電子商務市場。
• 產業知識：對支付處理、線上市場和相關監管環境有深入的了解。
• 結果驅動：專注於透過有效的客戶關係管理實現業務目標並提供可衡量的結果。
• 以客戶為中心：不斷努力超越期望並提高客戶忠誠度。
• 溝通能力：優秀的英語口頭和書面溝通能力；清晰、簡潔地傳達複雜訊息的能力。
• 建立關係：具備與客戶建立和培養牢固關係、建立信任和培養長期合作關係的能力。
• 適應能力：表現出對不斷變化的環境的適應能力，以及在快速發展的行業中學習新技能和技術的渴望。
• 解決問題：負責任且積極主動地解決問題；在充滿挑戰的情況下保持韌性，並致力於創新解決方案。
• 教育背景：相關領域的高等教育或更高學歷（工商管理、金融、行銷等）。
• 語言能力：嚴格尋找能說普通話且英語能力良好的人。

1. 福利待遇：年假：12天（<5年）； 16 天（>5 年）
2. 病假：14天（<2年）； 18天（2-5年）； 22 天（>5 年）
3. 住院假：60天
4. 產假/陪產假：每次生產 98 天 / 7 天
5. 門診（一般全科醫生）：無限制
6. 門診（專科）
7. 住院及手術
8. 團體定期壽險/PA 保險

Job Scope

• Handle Inbound call for customer inquiries.
• Assist customer in trouble shooting the sim card problem & related devices.
• cross-selling when the customer asks on products or promotion package.

24/7 hour rotational shift

5 days work 2 days off

9 hours shift 1 hour break (included)

Benefits

• shift allowance
• OT allowance
• Employee phone rebate plan (up to RM200)
• cross selling incentive (KPI)

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport

工作範圍

• 處理客戶詢問的來電。
• 協助客戶解決 SIM 卡問題及相關設備的問題。
• 當顧客詢問產品或促銷套餐時進行交叉銷售。

24/7小時輪班制

工作5天休息2天

9 小時輪班 1 小時休息（含）

好處

• 輪班津貼
• 加班津貼
• 員工電話回饋計畫（高達 RM200）
• 交叉銷售激勵（KPI）

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通