Working within our Household Energy Services (HES) team, this role is for those people who would like to learn how to give energy advice to householders.
The ideal candidate will be able to provide strong customer service while working within agreed boundaries. There is also an important administrative element to the role so accuracy and attention to detail are key.
You will working primarily on our telephone advice projects making outbound calls. In particular, you'll give energy advice to vulnerable National Grid and OVO customers.
Pay and conditions
• The role is full-time (37.5 hours per week).
• The salary for the role will be £22455 (starting salary will depend on skills and experience).
• You will be entitled to 25 days paid holiday (plus statutory holidays).
CSE offer a range of benefits including salary sacrifice childcare vouchers, subsidised bike purchase and Tech Scheme.
Specific responsibilities:
• To work on the advice line and other telephone advice projects making and
receiving calls from people who may need help with energy related issues.
• To record client details and use own knowledge to assess help and support
needed.
• To refer clients onto other support organisations in their area as appropriate.
• To identify energy improvements that can be made to clients’ properties and refer
to installers who can fit them.
• To help vulnerable clients make applications for grants and switch energy tariffs
where appropriate.
• To listen attentively to callers (some of whom may be in distress) and respond to
their needs in an empathetic way.
• To be familiar with and adhere to advice line protocol, processes and procedures.
Essential attributes for this role include:
• Maths/English GCSE or Equivalent (minimum).
• Experience of giving advice, customer service or helping others in some
capacity.
• The ability to respond to clients in a respectful and engaging manner.
• The ability to communicate effectively with people verbally and in writing.
• The ability to maintain admin systems independently and accurately.
• The ability to manage your time and workload.
• Skilled in use of MS office applications including Word, Excel and Outlook.
Please note, the list above is an overview of the skills required for this role. To see the full list of essential and desirable skills, please see the supporting documents available to download from our website.
How to apply
To apply, please use the application form available on our website. Your application should demonstrate how your skills and experience relate to the person specification on the job description. CVs and cover letters will not considered as part of this application process.
If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
