The main purpose of this role is to provide energy advice to householders by telephone and email. You will be expected to provide information to help householders and clients access the appropriate support while maintaining accurate and detailed records of all interactions with clients.
Pay and conditions
• The role is fixed-contract (12 Months), full-time (37.5 hours per week). We will
consider application for a minimum of 22.5 hours per week.
• The salary for the role will be £23,465.
• You will be entitled to 25 days paid holiday (plus statutory holidays).
CSE offer a range of benefits including, subsidised bike purchase and Tech
Scheme, Life Assurance, Health Cash plan, retail discounts and discounted
breakdown cover and many more.
We will pay fees and expenses on relevant training courses.
Specific responsibilities:
An applicant appointed to the role will be expected to:
• To work on the advice line and/or other telephone advice projects making and
receiving calls from people who may need help with energy related issues.
• To record client details and use knowledge to assess help and support needed.
• To refer clients onto other support organisations in their area as appropriate.
• To identify energy improvements that can be made to clients’ properties and
refer to installers who can fit them.
• To help vulnerable clients make applications for grants and switch energy
tariffs where appropriate.
• To listen attentively to callers (some of whom may be in distress) and respond
to their needs in an empathetic way.
• To be familiar with and adhere to advice line protocol, processes and
procedures.
To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.
Essential attributes for this role include:
• Minimum Maths/English GSCE or equivalent.
• Experience of giving advice, customer service or helping others in some
capacity.
• Ability to respond to clients in a respectful and engaging manner.
• Ability to work in a team.
• Ability to maintain admin systems independently and accurately.
• Able to take responsibility for your own work and seek support where
necessary.
• Highly organised at managing time and workload.
• Skilled in use of MS office applications including Word, Excel and Outlook.
Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.
How to apply
To apply, please download and complete the application form available from our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.
The closing date for applications is 17:00 on Monday 18 November 2024.
Interviews are expected to take place Tuesday 26 November and Wednesday 27 November 2024, though this is subject to change.
If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
