About the Role
Base Location: Cardiff, Reading or Perth - this is a hybrid role working two days a week from the office within these locations.
Salary: £28,072 - £32,605 + a range of other benefits to support your family, finances and wellbeing.
Working Pattern: Permanent | Full Time | Flexible First options available - this is a hybrid role working two days a week in the office.
What is the Role?
Working as a Customer Service Advisor within our Collections team you will operate in a fast moving, customer contact centre environment. This role will be predominantly a telephony-based role where you will be on the phone speaking with our customers to resolve outstanding account balances. You will manage your own portfolio of customers while working alongside the wider collections team.
As part of your role you will:
- Ensure our customers receive the highest levels of service through the delivery of exceptional customer service.
- You will be adaptive in your approach, proactively managing your customers and maintain high levels of service while meeting KPIs and targets.
- Being a customer facing role, youll be great at establishing and nourishing positive working relationships with stakeholders both internal and external to the business.
What do I need?
To be considered for this role, we would love you to have:
- Excellent communication and negotiating skills.
- Customer Service experience.
- Experience of Inbound Telephony would be advantageous but not required.
About our Business
The race to net zero is intensifying for businesses of all sizes. Sustainable decisions made today can meet customers' changing needs for tomorrow and bring long-term success for businesses. Part of SSE plc, the UK and Ireland's largest renewable electricity generator, SSE Energy Solutions is different as all its renewable electricity is sourced from SSE's own UK wind and hydro assets.
In addition to providing gas and electricity to businesses across the UK, SSE Energy Solutions invests in, builds and connects localised flexible infrastructure to drive the long-term performance of energy assets. SSE Energy Solutions works with its customers to deliver financially robust plans to bring flexibility and diversity to their energy infrastructure - the low-carbon solutions they need to succeed in the race to net zero.
Whats in it for you?
An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.
As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE to find out more.
Next Steps
All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.
If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Lynsey on 01738 340426.
Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.
