Total 29,274 it manager job vacancies in Islandwide

Key Responsibilities:

• Identify and develop new business opportunities within the healthcare industry.
• Build and maintain relationships with stakeholders in hospitals, clinics, and other healthcare facilities.
• Present and demonstrate IT solutions tailored for healthcare, including electronic health records (EHR), patient monitoring, and data management tools.
• Meet and exceed sales targets by actively managing the sales pipeline and closing deals.
• Collaborate with technical teams to ensure solutions meet client needs.
• Provide regular sales forecasts and performance reports to the Sales Manager.
• Stay updated on industry trends and competitive offerings to effectively position our products.

Qualifications:

• Bachelor’s degree in IT, Business, Healthcare, or related field (preferred).
• Proven IT sales experience, ideally in healthcare, or an IT technical background with an interest in sales.
• Knowledge of healthcare IT products, such as medical software, data security solutions, and patient management systems.
• Strong communication skills and the ability to translate technical solutions for healthcare professionals.
• Demonstrated success in achieving sales targets and managing client relationships.
• Willingness to travel within the region as needed.

Preferred Skills:

• Familiarity with healthcare regulations, data privacy laws, and industry challenges.
• Proficiency with CRM tools and sales tracking software.
• Quick to adapt to new technology and industry changes.

Benefits:

• Training will be provided
• Competitive base salary with a stable company bonus structure.
• Comprehensive health and wellness benefits.
• Opportunities for career growth and professional development.

For more details, kindly write to jessica@charmelisconsulting.com

EA License No.: 23S2046

KAH License No.: R1652932

• Position: MIS Senior IT Manager (MUST have Management Information Systems/ Strategy)
• Location: Changi Business park
• Working hours: 5 days work week; Monday to Friday: 9am - 6pm
• Salary (commensurate with experience): Basic up to $9,500 + Performance Bonus +
• Duration: Permanent
• Industry: Financial Technology (FinTech) Industry

Main Responsibilities:

• Work with stakeholders to identify business needs and requirements
• Develop and execute the MIS strategy that aligns with the organization’s goals
• Identify emerging technologies and trends to enhance our MIS capabilities
• Lead the design, implementation and maintenance of information systems as part of SDLC and data management practices
• Ensure the security, integrity and accessibility of data
• Write functional and technical documentation for applications and reporting solutions
• Perform system architecture design and code reviews to ensure high-quality code standards
• Establish data governance policies and procedures to ensure compliance and quality of data protection and privacy.
• Implement data analytics initiatives to support strategic planning and operational efficiency
• Drive continuous improvements and lead initiatives for system enhancement and process optimization
• Lead and mentor the team in defining project requirements, tracking, functional documentation and training materials
• Work with relevant stakeholders on user acceptance testing
• Facilitate workshops and training sessions to enhance data literacy across the organization
• Plan and conduct end-user training
• Evaluate and recommend technology investment, manage budget ensuring efficient allocation of resources
• Stay abreast of industry trends, emerging technologies and best practices

Requirements:

• Degree in Computer Science or its equivalent
• Minimum 8 years of experience in MIS with at least 5 years in a leadership role
• Prove track record in projection management and system implementation
• Strong understanding of database management, data analytics and information systems architecture
• Preferably with experience in POS or Retail industry
• Bilingual in English & Mandarin to liaise with associates who can only speak mandarin

Email to: Jane@searchpersonnel.com.sg or call me at: 6398 5689 for more information.

Like us on Facebook or Instagram (For Career tips and Job vacancies): www.facebook.com/search.personnel / https://www.instagram.com/search.personnel

Join us on Linkedin: www.linkedin.com/company/search-personnel-pte-ltd

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jane Chua

Associate Consulting Director (APAC)

License no: 13C6684

EA Personnel: R2197224

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

GENERAL DESCRIPTION

Candidate will a member of the Global IT Service Desk Team working in the Singapore Office. IT Service Desk Analyst provides support for day-to-day support for users in Singapore and Hong Kong. The candidate will provide basic incident resolution and service requests reported to the Global IT Service Desk.

KEY FEATURES OF THE POSITION

• Provides Level 1 Phone support. Logs all incidents and service requests in Bank’s ticketing system (HP Service Manager).
• Uses the appropriate Incident Types and Service categories for logging incidents and Service Requests.
• Ensures end-to-end user experience and provides a single point-of-contact for the users.
• Take ownership of user problems, follow up the status of problems on behalf of the user, and communicate progress in a timely manner.
• To maintain a high degree of customer service for all support queries and adhere to all service management principles
• Escalate unresolved calls to the responsible support team.
• Engages other Service Desk resources or appropriate support teams to resolve incidents that are beyond the scope of their ability or responsibility.
• Develop knowledge of organization specific systems (e.g. CRM and internet Banking systems) and services to increasing ability to resolve requests on first contact.
• Mobile phone data roaming activation.
• Shift work arrangement

Regulatory Responsibilities &/OR Risk Management

• Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations

SKILLS REQUIREMENTS OF THE POSITION Personal and Social

• Meticulous and accurate in executing work assigned with a strong risk control approach
• Able to multi-task and work under time sensitive environment
• Team player with the capability to work independently
• Excellent inter-personal skills
• Compose in handling calls from users
• Clear and Concise in communication
• Ability to work in shifts

Professional and Technical

• Diploma Holder or Higher
• Minimum 5 years of experience in a IT Service Desk and/or Call Centre
• Minimum 2 years of experience of working for a financial institute
• Good knowledge of Ticketing system like HP Service Manager or similar tools will be an advantage
• Good knowledge of MS Office software applications, Macros and Visual Basic knowledge as well as an aptitude for technology
• Certification in ITIL v3 or v4 and have very good understanding of ITIL Framework and Service Desk process.

Regards,

Lini

Recruitment Consultant

R22108463

JOB DESCRIPTION

You will be part of the Managed Services team. Your responsibilities include technical administration, maintenance and troubleshooting. You are expected to work with our client to ensure IT Support Services are delivered based on agreed service level definition, much to the satisfaction of both customers & company. Managing customer’s expectation is part of your job scope, which required of you to work closely with external & internal project team members. You are expected to be a fast learner, to acquire technical implementation skill as and when needed due to business requirements. You need to have a strong analytical and problem-solving skill, so as to excel in supporting our customers.

KEY RESPONSIBILITIES

• Shall perform the following administration activities for storage and automate them to the extent possible:

• Storage Area Network

• Provide Installation, administration and maintenance support for Storage Area Network and Enterprise Backup.

• Health check and monitoring of the storage devices.

• Integrate the storage solution’s hardware and software into the customer’s operating environment and ensure full interoperability.

• Regularly update the firmware.

• Ensure comprehensive documentation of the storage solution is in place.

• Prepare test plan in consultation with the customer to ensure the solution can function fully.

• Enterprise Backup Administration and management of Symantec or Commvault backup environment.

• Backup job configuration and scheduling.

• Backup server performance tuning.

• Troubleshoot any backup related.

• Capacity planning for tape libraries and backup servers.

• Perform Disaster Recovery (DR) for all the critical systems and ensure successful rebuild of Production or DR servers after each DR should the need arise.

• Identify potential changes and system improvements for consideration and implementation (continuous improvements)

• Create, maintain and distribute reports of progress to Technical Operations Manager.

• Any other ad-hoc tasks assigned.

JOB REQUIREMENTS

• Minimum requirements the resource(s) personnel assigned must be a certified Storage (SAN) and/or Backup Administrator in administration and troubleshooting, in a 24×7 enterprise setting (inclusive of manual discovery or post actions from automatic alerts).

• He/she is/are expected to cover level 1 and level 2 storage related problems and must be an experienced administrator in the following technologies:

• Good knowledge of EMC, Hitachi, and Huawei storage systems

• At least 5 years of relevant working experience in infrastructure support is required for this position.

Soft Skills:

- Self-driven and must be effective in working both independently and in a team setting, with minimum supervision.

- Good problem solving and logic skills

- Good communication skills (verbal and written) in English

- Excellent customer management skills

Qualifications:

- Diploma or Bachelor degree in Computer Science, Engineering, Information Technology

or related discipline from a recognized institution.

- Information Technology Infrastructure Library (ITIL) foundation certification

Successful candidate will be stationed at either RWS Sentosa or Genting Centre, CBD.

**We regret to inform that only shortlisted candidates will be notified. Personal data collected will be used for recruitment purposes**

Responsibilities:

·Plan, execute, monitor and assist in the installation and ongoing support and maintenance of all hardware, software and networks in project delivery

·Conduct root cause analysis & implement pro-active measures

·Responsible for supporting operational systems satisfying contractual Service Level Agreement

·Perform and manage routine preventive maintenance and operational activities promptly and effectively

·Perform troubleshooting and fault rectification

·Provide up-to-date project documentation and reports

·Diagnose and rectify technical issues

·Perform standby duties if required

Requirements:

·Experience in Windows server OS, Unix/Linux OS & virtualization environment (VMware, HyperV etc.)

·Strong troubleshooting skills and analytical mind with problem-solving aptitude

· Excellent written and verbal communication to convey technical ideas to both technical and non-technical audiences and contribute within a team environment

·Pro-active, dynamic and with good analytical/conceptual thinking

·Able to work independently as well as in a team and good interpersonal skills

·Good Working knowledge with VPN, firewall appliances would be an advantage

·Good working knowledge with routers, switches would be an advantage

·Good working knowledge in hardware like servers, storage area networks (SAN), network-attached storage (NAS) devices

•Experience in hardening of OS, system and network equipment

•Experience in Patch Management

•Good Knowledge of IT Infra services like Active Directory, DHCP, DNS, Exchange/Mail Service, Database, Web or App Server etc.

·Entry level candidates are welcome. Candidates with more/ complexity of experience will be considered for a senior role.

Only shortlisted candidates will be notified.

Please email a copy of your detailed resume to bianca@talentsis.com.sg for immediate processing.

(EA Reg No: 20C0312)

Responsibilities:

• Lead and manage a team of software professionals to meet project targets and quality objectives
• Responsible for managing the scrum process with the coordination of scrum team in Agile methodology
• Identify, track and communicate project progress, milestones, deliverables changes and dependencies within the schedule, costs, issues and risks
• Gather and document requirements for standard rollout and customisations
• Manage day to day project deliverables
• Lead and mentor members of the assigned project team
• Provide hands-on advice and coaching to members of the project team

Requirements:

• Diploma in Computer Science, Engineering or related field.
• Minimum 2 years of relevant working experience
• Excellent negotiation skill and time management skills.
• Has at least gone through 2 Software Development Life Cycle (SDLC)
• Experienced in Agile or Scrum methodology in project management
• Possesses Certified Scrum Master or an equivalent qualification will be added an advantage

Interested candidates who wish to apply for the advertised position, please email us an updated copy of your resume.
Email Address: it@talenttradersg.com

EA License No: 13C6305
Reg. No.: R1770654

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

We are looking for IT Project Manager to lead government ICT projects, ensuring timely, budget-compliant delivery, meeting business needs and IT governance, collaborating with stakeholders.

• Working Hours: Mon-Fri
• Working Location: Central, Singapore
• Salary Package: Up to $8800 (basic) + AWS
• Job Type: Contract (renewable)

Responsibilities

• Oversee the entire project lifecycle, from initiation to closure, ensuring adherence to project goals and deliverables.
• Develop detailed project plans, including scope, timeline, budget, and resource allocation.
• Engage with key stakeholders, including business users, project team members, and external vendors.
• Conduct regular project status meetings and provide updates to stakeholders.
• Address and manage stakeholder expectations, resolving conflicts and issues promptly.
• Ensure cohesive collaboration and effective team dynamics.
• Ensure that user needs and feedback are incorporated into project deliverables.
• Ensure that all project activities comply with IT governance frameworks and standards.
• Implement quality control processes to ensure high standards of deliverables.
• Monitor project budgets, ensuring that expenditures are within approved limits.
• Identify, analyze, and resolve project-related issues and challenges.
• Make informed decisions based on data analysis, project requirements, and stakeholder input.

Requirements:

• Degree or Diploma in Computer Science, Information Systems, Information/Infocomm Technology, Computer or Electronics Engineering, or a related discipline.
• Minimum of 5 years of experience in Project Management, experience participating in full software or product development cycles, preferably using Agile Methodology with past development experience.
• Strong analytical, conceptualization, and problem-solving skills.

Why Join Us:

• Innovative Environment: Work with leading-edge technologies in a dynamic team setting.
• Professional Growth: Opportunities for continuous learning and career development
• Impactful Work: Contribute to the digital transformation of public services.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data notrequired at this application stage.
• To withdraw consent, email dpo@scientecconsulting.com.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Elane Yap Theng Yu- R1989397

ScienTec Consulting Pte Ltd - 11C5781

Our client is a well-established MNC, market leader in the IT industry. Due to their current expansion plan, they are looking for a Presales Consultant to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities:

• Deliver pre-sales technical assistance for specific products to both customers and partners.
• Collaborate closely with the Sales team to develop and position solutions for market readiness and customer proposals.
• Analyze customer IT and business needs.
• Conduct/Provide cybersecurity strategic solution selling, product demonstrations, showcase cybersecurity solutions, and Proof of Concept (PoC).
• Work with solution vendors to develop business proposals, and respond to RFI/RFP requirements.
• Conduct in-house lab tests to validate proof-of-concept setups, network designs, and deployments for new products and features.
• Stay current on competitive solutions, products, and services in the market.
• Offer regular updates on new product developments to internal sales teams.
• All other adhoc duties as assigned.

Requirements:

• Minimum diploma in IT / Cybersecurity or other related field of studies.
• Minimum 1 years’ relevant experience.
• Knowledge on Security Service Edge product is a bonus.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Job Description

• Industry/ Organization Type: Security System Service Provider
• Position Title: Project Engineer (IT)
• Working Location: East (Nearest MRT: Tai Seng)
• Working Hours: 5 days (Monday-Friday, 9 am to 6 pm)
• Salary Package: Up to SGD 3500 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Set up equipment for various systems and conduct testing and commissioning.
• Install electronic systems, including cabling and storage devices.
• Perform troubleshooting, repairs, and preventative maintenance on electronic systems.
• Manage projects and follow up with clients.
• Provide onsite support to diagnose and resolve technical issues.

APPLY NOW!!!

• Min. Diploma in IT or Engineering field
• Min. 1 year of working experience in Project Management or related field
• Familiar with Windows, Word, PowerPoint, Excel, and Access

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66287 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

[Job ID: 402716]

Responsibilities :

• Play as Project Manager (Project Management Office) or Delivery Lead on banking system development or implementation projects
• Manage the progress and milestone, promote and control the issue & To-do, organize the progress report and report to client’s management & also manage the cost and human resource
• Communicate closely with clients, business & IT related members. Organize teams and lead until the project ends
• Manage client’s expectations to maintain the company’s impressions at a positive level

Requirements :

• Min 3 years' experience in IT project management or Delivery Lead
• Banking Operation or Systems knowledge/experiences
• Proficient in Japanese to liaise with Japanese Headquarter

[ADVANTAGE]

• Knowledge/experience in banking system development or implementation projects.
• Cheerful with strong communication skills, works well within a team
• Self motivated and enthusiastic, adept at working with diverse teams
• Detail oriented, organized, process focused
• Strong analytical skills for addressing complex business issues.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Chay Yoke Ting Vanessa (Xie Ruoting)
EA Personnel Registration Number: R23115805
EA License No.: 07C5771

We are seeking an experienced IT Manager (Operations) to lead our cloud infrastructure operations, ensuring the reliability, scalability, and security of our AWS-based environments.

In this role, you will manage day-to-day cloud operations, monitor system performance, and collaborate with cross-functional teams to optimize cloud resources. You will also drive continuous improvement initiatives and ensure the successful deployment and maintenance of cloud services.

• Working Hours: Mon-Fri
• Working Location: Central
• Salary Package: Up to $9,000 (basic) + AWS

The ideal candidate will have a deep understanding of AWS architecture, cloud operations best practices, and experience managing cloud environments for high-availability and mission-critical applications. Strong leadership and problem-solving skills are essential, as you will oversee a team and manage complex cloud infrastructure.

Responsibilities:

• Lead and manage the cloud operations team, ensuring 24/7 availability and optimal performance of AWS cloud environments.
• Oversee daily cloud operations, including monitoring, incident management, troubleshooting, and performance tuning.
• Implement and maintain best practices for AWS cloud architecture, security, scalability, and disaster recovery.
• Collaborate with development, DevOps, and security teams to ensure seamless integration and deployment of cloud services.
• Manage cost optimization strategies to ensure efficient use of AWS resources.
• Drive continuous improvement initiatives to enhance operational efficiency and reduce downtime.
• Ensure compliance with cloud security policies and manage the implementation of security controls.
• Serve as the escalation point for critical cloud infrastructure issues, leading incident response efforts and communication with stakeholders.
• Conduct capacity planning and ensure cloud infrastructure can scale to meet business demands.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in cloud operations, with a focus on AWS.
• In-depth knowledge of AWS services, including EC2, S3, RDS, Lambda, VPC, and CloudWatch.
• Experience with monitoring and automation tools (e.g., CloudFormation, Terraform, Ansible) to manage cloud environments.
• Strong understanding of cloud security, networking, and high-availability best practices.
• AWS certifications (AWS Certified Solutions Architect, AWS Certified DevOps Engineer, etc.) are preferred.

If you are passionate about cloud technologies and want to lead a high-performing cloud operations team in a fast-paced environment, we encourage you to apply!

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data not required at this application stage.
• To withdraw consent, email dpo@scientecconsulting.com.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Elane Yap Theng Yu- R1989397

ScienTec Consulting Pte Ltd - 11C5781

Key Responsibilities:

• Analyze financial data and trends to provide actionable insights for decision-making.
• Prepare and maintain accurate and timely financial reports for management review.
• Assist in the preparation of annual budgets and quarterly forecasts.
• Conduct variance analysis and explain deviations from budgeted or forecasted amounts.
• Collaborate with Service Delivery Managers to gather relevant financial data and provide financial advice and support.
• Monitor and analyze financial performance against key performance indicators (KPIs) to ensure alignment with financial goals.
• Support the month-end, quarter-end, and year-end closing processes.
• Ensure compliance with financial regulations and company policies during financial analysis and reporting.
• Prepare ad hoc reports and perform financial analysis as required by management to address specific inquiries or projects.

Qualifications:

• Proven experience in financial analysis, budgeting, forecasting, and variance analysis.
• Strong knowledge of financial regulations and reporting standards.
• Proficiency in financial software and tools such as Excel, ERP systems, and data visualization tools.
• Excellent analytical skills with attention to detail and accuracy.
• Strong communication skills with the ability to collaborate with cross-functional teams.

To apply, simply click the "Apply" button or send your updated profile to recruit@percept-solutions.com

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/to stay informed about new opportunities and events.

Note: This is a contract role (renewable subject to work performance)

Work Schedule: This position requires availability for a rotating 24x7 shift schedule, including nights, weekends, and holidays.

Location: To be discussed during interview

Salary: up to S$3,600 + S$180 Fixed Shift Allowance

Job Overview:

• We are looking for a dedicated and motivated IT Operations Specialist to join our team. This role involves working on a 24x7 shift rotation to ensure the continuous monitoring, support, and maintenance of our IT infrastructure. The ideal candidate should have a strong technical foundation, excellent problem-solving abilities, and be comfortable working in a dynamic and fast-paced environment.

Key Responsibilities (SDC Associate Engineer):

• Consistently monitor the performance and availability of IT systems, including servers, networks, and applications. Provide first-level troubleshooting and support for any issues that arise.
• Respond promptly to IT incidents, following established procedures and escalation protocols. Document incidents and resolutions in the incident management system.
• Perform routine maintenance tasks such as software updates, patch management, and system backups to ensure the integrity and security of IT systems.
• Execute daily operational tasks, including system health checks, log reviews, and performance monitoring, ensuring all tasks are completed within the defined SLAs.
• Maintain clear and effective communication with IT teams, stakeholders, and end-users, providing timely updates on incidents and operational activities.
• Ensure adherence to company policies and regulatory requirements, conducting IT operations securely and in compliance with industry standards.

Job Requirements:

• Bachelor’s Degree/ Polytechnic Diploma in Computer Science, Information Technology, or a related field.
• At least 1 year of experience in IT Infrastructure Operations or Support (LAN/WAN/Systems/Cloud).
• Proficiency in operating systems such as Windows and Linux, network protocols, VMware, and IT infrastructure. Experience with monitoring tools and incident management systems is advantageous.
• Strong critical thinking, problem-solving skills, and a passion for information security.

Brandon Lim | EA Registration No: R21102894

EPS Consultants Pte Ltd| 95C5630

JOB DESCRIPTION

1. IT end-user computing devices and software requirements shall include deploying, maintaining, managing, supporting, troubleshooting, installing and configuring of notebooks / laptops, printers, desktop PCs, monitors, tablets, anti-malware software, operating systems, business software applications (MS Office, MS Office 365 applications, Adobe Acrobat and etc.), client machines network connectivity and etc

2. IT managed service requirements shall include managing IT incidences, IT service requests, IT problems, IT change requests, IT configuration and IT reporting

3. Manage and resolve customer helpdesk servers, LAN/WAN, cabling, video conferencing, backups, offsite backups, switches, firewalls and ensure 24x7 availability

4. Troubleshoot PC, gadgets, network, servers and provide solutions to resolve such failures on both immediate and long-term basis

5. Ensure Backups and Restorations are successful and properly done on a daily basis

6. Assess, review and recommend existing IT infrastructure for potential weaknesses and propose and implement solution or mitigation process

7. Monitor and trend network and system utilization and apply the information towards improving infrastructure availability, resilience and security

8. Set up VIP’s gadgets, internet, troubleshoot issues request in a timely manner and ensure that they can receive their emails on their mobile and other devices

9. Operate and manage the overall Server, Storage, Applications, Disaster Recovery and Security Infrastructure Operations at customer premises or cloud

10. Implement plans of IT measures, IT policy, IT Processes and Audit Compliance

11. Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance on day-to-day basis

12. Reviews of the existing information and systems landscape across The Group, and proactively implement infrastructure and system improvements to enhance business benefits and reduce business risks

13. Rack mounting, OS installation and PC cloning

14. Manage Software Licenses, hardware and software inventories, asset tagging and cable patching a labelling to the network ports (both at the network equipment and EUC device end)

15. Perform Vendor Management and submit monthly fix asset end-to-end

16. Other ad-hoc tasks as assigned by management

JOB QUALIFICATION

1. Minimum Diploma or Bachelor degree in Computer or IT-related field

2. Strong technical knowledge in Troubleshooting of PC, Network and Server related problems

3. Familiar with Windows Servers Active Directory domain services administration, troubleshooting, health check and fine-tuning

4. Experience in Implementing and Maintaining Backup Solutions

5. Resourceful Engineer who knows how to solve problems independently using online and offline resources

6. Good analytical and problem-solving skills

7. Able to communicate well with end-users & have strong sense of responsibility

8. Good sense of ownership to customers’ reported issues and track them through resolution and bring to closure of ticket raised

9. Liaise with product manufacturers for problem escalation and resolution

10. Good communication and Interpersonal Skills in English and Mandarin

JOB DESCRIPTION

1. IT end-user computing devices and software requirements shall include deploying, maintaining, managing, supporting, troubleshooting, installing and configuring of notebooks / laptops, printers, desktop PCs, monitors, tablets, anti-malware software, operating systems, business software applications (MS Office, MS Office 365 applications, Adobe Acrobat and etc.), client machines network connectivity and etc

2. IT managed service requirements shall include managing IT incidences, IT service requests, IT problems, IT change requests, IT configuration and IT reporting

3. Manage and resolve customer helpdesk servers, LAN/WAN, cabling, video conferencing, backups, offsite backups, switches, firewalls and ensure 24x7 availability

4. Troubleshoot PC, gadgets, network, servers and provide solutions to resolve such failures on both immediate and long-term basis

5. Ensure Backups and Restorations are successful and properly done on a daily basis

6. Assess, review and recommend existing IT infrastructure for potential weaknesses and propose and implement solution or mitigation process

7. Monitor and trend network and system utilization and apply the information towards improving infrastructure availability, resilience and security

8. Set up VIP’s gadgets, internet, troubleshoot issues request in a timely manner and ensure that they can receive their emails on their mobile and other devices

9. Operate and manage the overall Server, Storage, Applications, Disaster Recovery and Security Infrastructure Operations at customer premises or cloud

10. Implement plans of IT measures, IT policy, IT Processes and Audit Compliance

11. Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance on day-to-day basis

12. Reviews of the existing information and systems landscape across The Group, and proactively implement infrastructure and system improvements to enhance business benefits and reduce business risks

13. Rack mounting, OS installation and PC cloning

14. Manage Software Licenses, hardware and software inventories, asset tagging and cable patching a labelling to the network ports (both at the network equipment and EUC device end)

15. Perform Vendor Management and submit monthly fix asset end-to-end

16. Other ad-hoc tasks as assigned by management

JOB QUALIFICATION

1. Minimum Diploma or Bachelor degree in Computer or IT-related field

2. Strong technical knowledge in Troubleshooting of PC, Network and Server related problems

3. Familiar with Windows Servers Active Directory domain services administration, troubleshooting, health check and fine-tuning

4. Experience in Implementing and Maintaining Backup Solutions

5. Resourceful Engineer who knows how to solve problems independently using online and offline resources

6. Good analytical and problem-solving skills

7. Able to communicate well with end-users & have strong sense of responsibility

8. Good sense of ownership to customers’ reported issues and track them through resolution and bring to closure of ticket raised

9. Liaise with product manufacturers for problem escalation and resolution

10. Good communication and Interpersonal Skills in English and Mandarin