Total 25 job vacancies by Yayasan Mendaki

Job Summary

The job holder (2 years contract) reports to Director CDLT and is part of the management team that evaluates emerging pedagogy and technology related to education including implementing viable technological tools to enhance teaching and learning.

The job holder will work closely with both internal and external stakeholders to ensure that the curriculum and content development are developed successfully, and any learning technology adopted are with continuity through the provision of training, and the creation of self-help resources for users to enhance learning and good learner academic performance.

The job holder is expected to work from 8.30 am to 6.00 pm on weekdays and may be required to work over the weekends and Public Holidays to support MENDAKI’s events. Although the job holder is largely expected to work in an indoor environment, he is also expected to travel frequently for meetings.

Key Responsibility Areas

Curriculum Development

• Design and manage development of innovative, outcome-focused curriculum materials aligned with educational objectives and industry standards.
• Collaborate with subject matter experts to ensure curriculum content is current, engaging, and pedagogically sound.
• Recommend and integrate the learning technologies, including Learning Management Systems (“LMS”) and other educational tools, to enhance curriculum delivery and students’ engagement.
• Manage all instructional designs, employing evidence-based practices to create effective learning experiences.
• Manage the development of multi-media elements, including graphics, videos, and interactive components, to enhance instructional content with graphic and video developer.
• Stay abreast of emerging technologies and trends in educational technology to inform strategic decision-making and evaluate the pedagogical affordances.
• Manage storyboards and prototypes to outline the flow and structure of instructional content.
• Ensure curriculum designs are based on feedback and usability testing to enhance the learning experience.
• Make data-driven decisions to continuously improve curriculum content and delivery methods.
• Check that all multi-media elements are integrated seamlessly into the overall instructional design.
• Collaborate with cross-functional teams, including educators, technologists, and administrators, to ensure seamless integration of technology into the curriculum.

b. Curriculum Review & Evaluation

• Establish and enforce quality assurance processes for curriculum and instructional design, ensuring a high standard of excellence in educational content.
• Manage needs assessments to identify gaps in knowledge and skills and determine the most effective instructional strategies to address them.
• Conduct regular assessments and evaluations to measure the effectiveness of instructional materials and technology tools.
• Ensure that curriculum materials and learning technologies comply with relevant educational standards, regulations, and accreditation requirements.
• Collaborate with stakeholders to gather input and feedback for continuous improvement.
• Utilise data analytics to assess the impact of curriculum and learning technology on students’ learning outcomes.

c. Competency Development

• Develop and implement professional development programmes for educators and instructional designers, focusing on the effective use of learning technologies and best practices in instructional design.
• Communicate effectively with stakeholders, providing updates on curriculum development and learning technology initiatives.
• Conduct training sessions for educators and administrators on the effective use of learning technologies and newly developed curriculum materials.
• Mentor and guide instructional designers in the development of engaging and interactive instructional content.
• Participate in or lead special projects as required.

d. Team Management

• Effectively lead,motivate, and managethe staff underhis charge and foster a positive work environment.
• Delegate responsibilities, set performance indicators, and conduct performance evaluations to ensure the Team's success in meeting organisational objectives.
• Manage the budget for curriculum development and learning technology initiatives, optimising resources for maximum impact.

Requirements

• 8 - 10 years of related curriculum development, instructional design and learning development experience as well as learning technology.
• Experience with LMS and tools for learning (e.g.Articulate 360, Google Suite).
• Preferably had a master’s degree in MA (Instructional Design & Technology) or MEd (Learning Sciences & Technologies) or equivalent.
• Good understanding of youth, educationand working landscapes.
• Proficient knowledge of instructional design and current learning pedagogies and technologies.
• Strong interpersonal skills and the ability to manage stakeholders across different levels.
• Effective persuasive communication.
• Team leadership skills.
• Sound decision-making and problem-solving skills.
• Ability to multi-task.
• Strong projectmanagement skills.

Job Summary

The job holder (2-year contract) is part of the roving team that provides support to the departments that he/she is assigned to in its efforts to achieve their work plan targets. He/She is expected to work from 8:30 a.m. to 6:00 p.m. on weekdays and may be required to work on some weekends, after office hours, and public holidays to support organisation events as required.

Key Responsibility Areas

Strategic and Partnership Management

• Seek collaborations and partnerships with internal and external stakeholders.
• Identify platforms/ opportunities for the engagement of partners.
• Work with partners in implementing key programmes for the organisation.

Programme Development and Management

• Curate content in support of programme design.
• Adhere to the timeline for prompt programme delivery.
• Evaluate the effectiveness of programmes through the collection and analysis of feedback.
• Conduct reviews of programmes and recommend areas of improvement.

Event Management

• Plan and manage the organisation of resources, manpower and collaterals for the successful delivery of events.

Financial Planning and Management

• Implement budget plans to manage resource allocations to the department’s programmes.
• Monitor budget outcomes to ensure proper utilisation and accounting of resources.

Outreach

• Work with the team and team lead to reach out to different segments of the community, including identifying and establishing contact with under-served segments.
• Support the planning, deployment and assessment of outreach efforts.
• Recommend suitable interventions to meet the needs of clients, which may not be limited to Yayasan MENDAKI’s programmes or national programmes, but all other solutions, such as enlisting the help of volunteers.
• Connect clients to resources and facilitate them in tapping on these resources.

Requirements

• 2 – 3 years of experience in programme management preferred.
• A degree in relevant fields is preferred.
• Good understanding of youth, education, and employment landscapes.
• Strong interpersonal skills and ability to manage stakeholders across different evels.
• Strong project management and time management skills
• Possesses strong leadership skills.
• Sound decision-making and problem-solving skills.
• Resourceful and takes initiative to effect change.
• Able to work under pressure to meet deadlines.
• Proficient in Microsoft Office applications

The Executive Officer (District Officer) performs strategic and operational academic support intervention activities. He/she facilitates the daily operations of the organisation's educational programmes, interventions and services by liaising with all relevant stakeholders, managing learner records and updating learning management systems. He/she consolidates the data collected and conducts data analysis for the compilation of data reporting. He/she assists with the creation of the desired learning environment and the management of logistics and equipment. He/she assists in the execution of marketing and promotional activities to support and enhance outreach and engagement.

He/she enjoys working in a team environment and interacts proactively with various internal and external stakeholders. He/she is eager to serve others, has excellent organisation and administrative skills and can adapt to using various systems and forms of technology. He/she typically works in an office environment, often interacts with digital systems, but can also be required to provide support at specific learning venues either on-site or online.

Key Responsibility Areas

Partnership Management

• Assists in identifying and networking with potential and existing partners for collaboration on the provision of resources as well as the delivery of products and initiatives
• Frequent contact with individuals/organisations outside of YM
• Provides advice to external partners
• Ensures quality and customer service
• Liaises at the appropriate level to ensure all products and initiatives are run at their optimal level and all issues rectified with the client and stakeholders to ensure continuity
• Maintains regular communication with partners in terms of providing feedback and status updates on products or initiatives being conducted in collaboration with them or the use of their premises

Product and Process Management

• Oversees the delivery and operations of the Perform in School team products and initiatives, namely the MENDAKI TuitionScheme and other academic support interventions
• Evaluates the effectiveness of the Performing School team programmes and initiatives through the collection and analysis of feedback
• Conducts reviews of products and recommends areas of improvement or adaptation to suit the needs of school-going children
• Implements initiatives and processes to drive the Education business
• Ensures prompt delivery of data, reports analysis
• Maintains the effective delivery of lessons by organising appropriate training sessions for deployed tutors or coaches
• Supports the analysis of the quality and outcomes of all products and initiatives conducted and recommends enhancements through accurate and timely reporting
• Delivers developmental programmes where necessary to enhance the quality of outcomes for products and initiatives delivered by the Perform in School team
• Practises sound financial prudence in procurement of items and services for all products and initiatives in the Perform in School team
• Adheres to processes and financial policies
• Checks for the legality of all actions related to day-to-day policies

People Management

• Identifies, shortlists, interviews and selects tutors from a certified pool
• Plans and executes deployment of tutors to various centres, according to pre-set guidelines
• Supervises a team of Head Tutors, Tutors and Centre Personnel (including Centre Supervisors, Liaison Officers and Caretakers)
• Demonstrates and role models a high-performance service culture amongst the tutors that nurtures and encourages service excellence, quality and empowerment
• Manages the allocation of appropriate resources and commitment of the personnel deployed to each centre to achieve the key outcomes for the team
• Makes efforts to ensure achievement of KPIs with team members

Requirements

• 1 – 3 years of relevant experience
• Experience in education operations settings will be an advantage
• Degree in Education, Business Administration or other related disciplines
• Good communication in English and Malay (verbal and written) with excellent interpersonal skills
• Must be strong in operations and motivated by such nature of work
• Driven, resourceful and proactive individual who is able to work independently, but a strong team player
• Sound decision-making and keen problem-solving skills
• Task-driven individual, with a strong sense of ownership
• Has a good ability to multi-task
• Proficient in Microsoft Office applications (Word, Excel, etc)
• Prior experience in teaching or in Education programme operations role is an advantage

Job Summary
The job holder (2-year contract) reports to the Manager and is responsible for the review and evaluation of programmes and initiatives under the School Ready, Growth Group to meet the organisation’s target by working closely with various stakeholders. The incumbent is responsible to:

i. Engage community stakeholders to build and deepen support to achieve greater impact among the children and parents served by the organisation and partner agencies.

ii. Engaging families to gather insights to facilitate evidence-based, data-driven decisions.

iii. Develop relevant documentation to support reviews and operations.

The job holder is expected to work from 8:30 a.m. to 6:00 p.m. on weekdays. The job holder is largely expected to work in an office environment. On occasion, the job holder may need to work outside official hours on weekends to support the running of events.

Key Responsibility Areas

Programme Development and Management

• Execute the delivery and operations of programmes and initiatives in School Ready such as KelasMateMatika.
• Attend to the operational issues in executive the programmes and initiatives
• Collate relevant data to improve the programme delivery

Planning and Management

• Write and edit Concept Paper to support events, programmes and operations reviews.
• Engage and consult relevant parties and organisations to identify programme’s needs.
  Design process and procedures for database management
• Adhere to timeline for prompt programme delivery.

Knowledge and Research

• Execute periodic environmental scan to keep abreast with what’s happening in the education landscape for trend and programme analysis.
• Provide insights and expertise to the Deputy Director, Team Lead, concerning relevant issues.
• Research / scan for new programmes and developments in relevant areas.

Strategic Partnership Management

• Seek collaborations and partnerships with internal and external stakeholders
• Identify platforms/ opportunities for the engagement of partners.
• Build rapport and build strong relationship with sponsors and partners.
• Execute workplans with partners for reviews and evaluation

Financial Management/ Efficiency

• Prepare and monitor budget plans to manage resource allocations for programmes and initiatives.
• Ensure the financial procedures are adhered to in the appropriate sourcing and engagement of services and providers.
• Oversee funds and payments in accordance to financial procedures.

Requirements

• At least 3-5 years of relevant working experience in early childhood or social service sector.
• Minimum a Degree in Early Childhood, Psychology or related discipline is preferred.
• Able to work independently and in teams.
• Confident and has a good working attitude.
• Good written and verbal communication skills.
• Excellent organisational and time management skills with the ability to work with various stakeholders in a fast-paced environment.
• Strong IT literacy and ability to work proficiently with Microsoft Word, Excel and Powerpoint.

The jobholder supports the organisation in a range of communication activities such as media relations, event staffing, marketing and projects. The jobholder must be comfortable in providing communication consult, lead media relations, and publicity efforts for events.

The jobholder must ensure consistent messaging and communication of MENDAKI’s image and position to internal and external stakeholders. This includes crafting communication materials, pitching human-interest stories and profiles as well as to facilitate media queries.

Lastly, the jobholder must manage interview requests and provide staffing for spokesperson(s) including but not limited to political office holders, members of parliament, MENDAKI leadership team, beneficiaries, volunteers and participants.

Key Responsibility Areas

Media Relations

• Develop and implement communication activities to increase the publicity of MENDAKI's events, programmes and services
• This includes but not limited to develop media angle, key messages/narratives, draft communication materials such as media release and information sheet, as well as to facilitate interviews, and track coverage
• Ensure consistent messaging and communication
• Support the organisation’s media relations with various media partners including government agencies across different media agencies and channels
• Profiling human-interest stories through media pitching
• Work with departments to prepare communication materials such as
  administrative programme, speeches and/or talking points, social media posts, media releases, identify human-interest stories
• Lead media officer to support MENDAKI departments such as School Ready, HR and IT

Communication Projects

• Support editorial collaboration with media partners
• Support publicity efforts for digital projects with government agencies

Requirements

• Degree in Business, Marketing or Mass Communication
• 2 years of relevant experience in public and/or media relations
• Good written, verbal, analytical and interpersonal skills
• Meticulous with attention to details
• Strong digital marketing communication and social media
• Ability to manage multiple projects within tight timelines
• Proficiency in Microsoft Applications

Job Summary

The job holder (2-year contract) is part of the roving team that provides support to the departments that he/she is assigned to in its efforts to achieve their work plan targets. He/She is expected to work from 8:30 a.m. to 6:00 p.m. on weekdays and may be required to work on some weekends, after office hours, and public holidays to support organisation events as required.

Key Responsibility Areas

Strategic and Partnership Management

• Seek collaborations and partnerships with internal and external stakeholders.
• Identify platforms/ opportunities for the engagement of partners.
• Work with partners in implementing key programmes for the organisation.

Programme Development and Management

• Curate content in support of programme design.
• Adhere to the timeline for prompt programme delivery.
• Evaluate the effectiveness of programmes through the collection and analysis of feedback.
• Conduct reviews of programmes and recommend areas of improvement.

Event Management

• Plan and manage the organisation of resources, manpower and collaterals for the successful delivery of events.

Financial Planning and Management

• Implement budget plans to manage resource allocations to the department’s programmes.
• Monitor budget outcomes to ensure proper utilisation and accounting of resources.

Outreach

• Work with the team and team lead to reach out to different segments of the community, including identifying and establishing contact with under-served segments.
• Support the planning, deployment and assessment of outreach efforts.
• Recommend suitable interventions to meet the needs of clients, which may not be limited to Yayasan MENDAKI’s programmes or national programmes, but all other solutions, such as enlisting the help of volunteers.
• Connect clients to resources and facilitate them in tapping on these resources.

Requirements

• 2 – 3 years of experience in programme management preferred.
• A degree in relevant fields is preferred.
• Good understanding of youth, education, and employment landscapes.
• Strong interpersonal skills and ability to manage stakeholders across different levels.
• Strong project management and time management skills
• Possess strong leadership skills.
• Sound decision-making and problem-solving skills.
• Resourceful and takes initiative to effect change.
• Able to work under pressure to meet deadlines.
• Proficient in Microsoft Office applications

Job Summary

The job holder (2 year contract) heads the PEO and reports to DCE. The job holder is responsible for working closely with the various agencies under M3 and their respective Programme Managers to implement appropriate evaluation framework for the respective M3 programmes to assess the effectiveness of M3 programmes in closing the socio-economic gaps in the Malay/Muslim community across the M3 five Focus Areas (marriage, parenthood and early childhood development, vulnerable individuals, youth mentoring, employment and employability and healthy lifestyle). The job holder is supported by a Programme Evaluation Executive Officer and works closely with the MENDAKI Research and Design Team in performing these responsibilities.

Key Responsibility Areas

• Developing and recommending suitable evaluation frameworks and processes (such as but not limited to MENDAKI RE-AIM Framework) to the Programme Managers for the impact assessment of the M3 programmes under their purview.
• Building the capacity of the Programme Managers of M3 agencies by conducting training or linking them up to relevant courses to equip them with necessary skills and knowledge to conduct programme evaluation effectively.
• Working closely with the M3 agencies to track the outcome of the M3 programmes under their purview, identify gaps to refine current programmes and recommend next steps (e.g. scale up effective programme or discontinue ineffective programmes).
• Taking the lead in conducting the evaluation of M3 programmes under the purview of MENDAKI and liaising with the Programme Managers on this.
• Coordinating the programme evaluation efforts of the M3 agencies by drawing up the workplan and timeline for the completion of the programme evaluation by the respective M3 agencies and sharing of the findings at relevant platforms including M3 Steering Committee chaired by Minister-In-Charge of Muslim Affairs.
• Providing updates to Community Relations and Engagement Division (CRED) of Ministry of Culture, Community and Youth (MCCY) every six month on the status of the M3 programme evaluation efforts and submitting an annual progress report to account for the Reinvestment Funding expenses.
• Coordinating with the Programme Managers to present the programme evaluation progress updates, findings and recommendations to the relevant platforms based on the agreed schedule.

Requirements

• Degree in Social Sciences, Education or Applied Science (Statistics) is preferred.
• At least six years working experience with two years in supervisory position.
• Competent in qualitative and quantitative research and/or evaluation techniques, including the use of relevant analytical tools. Formal qualifications in data science, analytics or statistics are welcomed.
• Comfortable with ambiguity and an ability to sense-make situations.
• Strong ability to engage with different stakeholders and work across agencies.
• Strong writing and presentation skills
• Familiarity with Malay/Muslim community work is a bonus.

Job Summary

The job holder (2 years contract) is responsible for ensuring the efficient planning, execution and evaluation of Human Resource Development functions.

The job holder is largely expected to work in an office environment from 8.30 am to 6.00 pm on weekdays and may also be required to travel out of the office for meetings. On occasion, the jobholder may need to work outside official hours on weekends to support in the running of events.

Key Responsibility Areas

Learning & Development

1. Administer and assist in the planning of the overall total company training plan.
2. Coordinate the administrative and logistical arrangements in both internal and external training programmes for staff.
3. Update and maintain overall record of staff training and information-sharing platforms and share monthly/quarterly updates with HODs.
4. Provide administrative support for the organisation’s scholarships and training awards for staff.
5. Facilitate in coordinating training utilising Personal Development Training (PDT) fund and administer reimbursements for this fund.
6. Provide administrative support in the collaborations/partnerships with partners at the national level for staff learning and capacity-building.

HR Management System (HRMS)

1. As the Administrator managing the Learning Management System (LMS) in the HRMS.
2. Ensuring the smooth execution of the training modules for course application, updating of staff’s individual learning plans, course directory, updating and maintaining the job-families’ competencies.
3. Maintaining and updating the training reports generated from the system and ensuring the up-to-date information (training courses, training hours, training cost, etc.) in the training module.
4. Assist the staff in the fault finding in using the training modules.
5. Manage the overall training feedback reports and analysis of data from the HRMS.

Organisational Culture & Engagement

1. Facilitate and organize monthly communication and engagement platforms for staff namely Staff Dialogues and Lunchtime Talk sessions.
2. Facilitate and organize the on-boarding programmes for new staff.
3. Conduct and evaluate the organization culture through the employee engagement surveys.
4. Organise programmes in the promotion of Work-life Balance among staff.

Other Duties

1. Facilitate and administer staff’s participation and representation in national events eg. National Orange Ribbon Celebrations, Community Engagement Games Day, etc
2. Any other duties as directed and assigned by the Reporting Officer.

Requirements

• Diploma in Human Resource Development or any related subject is preferred;
• At least one to three years' relevant professional experience.
• Good understanding of Singapore labor and employment laws
• Ability to work on own initiative with minimum supervision
• Good oral and written communication skills in English
• Adheres to MENDAKI’s values, which are: Integrity, Quality, Teamwork, Commitment and Innovation

This job description covers the main tasks and conveys the spirit of the sort of tasks that are anticipated proactively from staff. Other tasks may be assigned as necessary according to organizational needs.

Job Summary
The job holder (2 year contract) supports the organisation in overseeing the management of human resource (HR) in the organisation. The job holder is responsible for the efficient planning, execution and evaluation of the Learning & Development and Organisational Culture & Engagement functions of HR.

The job holder is largely expected to work in an office environment from 8.30 am to 6.00 pm on weekdays and may also be required to travel out of the office for meetings. On occasion, the jobholder may need to work outside official hours on weekends to support in the running of events

Key Responsibility Areas

Learning & Development

1. Develop organisational learning and development strategies and plans based on the organisation’s current and future business to improve overall workforce capabilities for current and future roles, and to promote lifelong learning.
2. Recommend and implement innovative and creative learning and development channels and technology to engage learners and increase the effectiveness of learning and development interventions based on the needs of the organisation.
3. Conduct learning needs analysis to assess staff current capabilities and areas of development to deliver the organisation’s strategy and future plans.
4. Manage the organisation’s annual total training plan and analyse data and gaps gathered from the individual staff learning roadmaps
5. Equip supervisors and line managers with the skills and tools to mentor, train and provide job coaching.
6. Identify, design, develop, and execute appropriate broad-based learning and development programmes for workforce development based on the needs of the organisation.
7. Engage and work with partners at the national level to identify possible collaborations for staff learning and capacity-building.
8. Oversee and facilitate local and overseas attachment programmes and study trips.
9. Evaluate, recommend, and administer the sponsorship of programmes through the organisation’s training awards to support the talent development of staff.
10. Engage and work with Institutes of Higher Learning and national agencies to identify and administer student and professional attachments to the organisation to build pipeline for talent acquisition.
11. Manage the budget for learning and development and prioritise spending to invest on the strategic capabilities of the organisation.

Organisational Culture & Engagement

1. Plan and design the employee engagement strategy, and measurement tool by recommending employee engagement drivers that have high impact on driving workforce performance.
2. Plan and execute the communication and engagement sessions using appropriate channels/tools for the targeted audience for knowledge-sharing and capacity-building.
3. Develop communication material/information kits for the HR programmes/ activities to convey desired messages clearly and effectively to the targeted audience.
4. Design, conduct and analyse the organisation’s culture through the employee engagement surveys and recommend corrective or improvement actions.
5. Facilitate action planning discussions with stakeholders to identify corrective or improvement actions and resources to implement the action plans.
6. Oversee and facilitate the onboarding process for new staff to ensure the sharing of organisational and functional knowledge to familiarize them with the organisational culture.

Other Duties

1. Identify and submit relevant applications for national organisational awards.
2. Source and obtain national funding or any other available funding for staff development in line with national initiatives.
3. Maintain management guidelines by preparing, updating, and recommending HR learning and development policies.
4. Plan and coordinate meetings as the secretariat for HR Committee meetings.
5. Manage reporting staff to effectively train, evaluate, motivate, delegate and monitor their progress.
6. Any other duties as directed and assigned by the CEO.

Requirements

• Degree in HR, Business Administration or equivalent.
• At least two to three years of experience in HR Learning & Development functions.
• Institute for Human Resource Professionals (IHRP) certification will be an advantage.
• Good knowledge of Singapore employment laws and regulations.
• High level of organisational skills with an ability to work well under pressure. Able to work independently with integrity under minimal supervision and collaboratively within and across teams.
• Resourceful, independent and meticulous.
• Good interpersonal skills and ability to manage stakeholders across different levels.
• Good analytical skills with positive attitude to take on challenges/responsibilities.

Job Summary

The Care Advisor (2-year contract) supports the Manager (Team Lead) to spearhead Yayasan MENDAKI’s push towards last-mile service delivery (LMSD) to better meet the needs of the Malay/Muslim community. Yayasan MENDAKI is embarking on a strategic client-centric initiative to achieve the next bound of service delivery, by proactively reaching out to families to understand their needs, care for them and partner with them in their journey of lifelong learning.

Key Responsibility Areas

Outreach - Implement new outreach methods and channels within the boundary of the

satellite centre.

• Work with the team and team lead to reach out to different segments of the community, including identifying and establishing contact with under-served segments
• Support the planning, deployment and assessment of outreach efforts

Care - Experiment with innovative client-centric approaches.

• Work with the team and team lead to pilot different ways to assess the needs of clients, including testing and refining them over time.
• Recommend suitable interventions to meet the needs of clients, which may not be limited to Yayasan MENDAKI’s programmes or national programmes, but all other solutions, such as enlisting the help of volunteers.
• Think outside the box when partnering with the client in problem-solving to meet his/her needs.
• Connect clients to resources and facilitate them in tapping on these resources.
• Advocate for clients at both the individual and macro level, based on ground sensing of the service delivery gaps through our engagements.

Stakeholder Management - Develop good working relationships with local stakeholders under his/her jurisdiction. This includes working with the M3 partners of MUIS and MESRA as well as government and social service agencies in the neighbourhood under his/her jurisdiction.

• Maintain a repository of resources available to meet clients’ needs.
• Develop an effective and efficient process to collaborate with stakeholders.

Administrative - Work with the team in the smooth running of satellite centre operations.

• Collate satellite centre activity data, including activities run in the vicinity or M3@Town, to provide progress updates to management
• Monitor the use and maintenance of satellite centre space and equipment;
• Collaborate with internal departments and partners for utilisation of satellite centre or partner’s premises

In achieving the above, the Care Advisor will work with the team under the direct and close guidance of the Team Lead and with the support of the relevant support departments.

Requirements

• A “dare to try” attitude! This is a new phase in our service delivery journey, and we must be prepared to fail, learn from it and try again.
• A growth mindset. We are all learning from one another, including the senior management team.
• Adaptability to change. As this is not a long-established function, be prepared to quickly evolve as we better understand the needs of our clients.
• Excellent organisational, interpersonal and communication skills.
• Able to work independently and in teams.
• Ability to problem-solve – understand the root causes and recommend targeted

Job Summary

The Officer (2-year contract) supports the organisation in implementing effective organisational development initiatives such as strategic planning, knowledge and data management, and governance practices.

The incumbent is expected to work between 8:30 a.m. to 6:00 p.m. on

weekdays. He/she is largely expected to work in an indoor environment, although he/she may be required to travel out of the office to attend events and meetings.

Key Responsibility Areas

Strategic Planning and Management

• Manage the strategic planning for the organisation
• Support the exploration, development and implementation of initiatives towards organisational excellence
• Manage the introduction and sustained use of techniques and methods which support an outcome-based approach to performance

Knowledge Management

• Facilitate the integration of information, knowledge, systems, and processes across the organisation
• Champion a knowledge-sharing culture within the organisation
• Support the Corporate Secretariat for internal management meetings

Compliance and Risk Management

• Manager governance and risk management policies and procedures within the organisation

Requirements

• At least 3 years of experience in organisational development preferred
• Degree in Business Administration, Business Management, or other relevant disciplines
• Strong interpersonal skills and ability to manage stakeholders across different levels
• Strong project management and time management skills
• Sound decision-making and problem-solving skills
• Resourceful and takes initiative to effect change

The job holder processes applications, manage appeals, reply to emails, answer phone calls and perform other administrative duties related to the applications for Tertiary Tuition Fee Subsidy (TTFS) & Study Loans.

Key Responsibility Areas

• The job holder will work together with the team to process TTFS/Study Loan applications within 5-7 weeks from the submission date.
• Assess if applicants meet the eligibility criteria of TTFS/Study Loans and recommend the subsidy level for approval.
• Manage appeals for students with special circumstances or who do not meet the eligibility criteria.
• Process payments to IHLs (TTFS) and disbursements for Study Loans.
• Contact applicants via email and phone calls regarding pending documents.
• Attend to queries through emails, incoming calls and loan signings where required.
• Work closely with other departments where cross-referral of application is needed.
• Dissemination of marketing collaterals to TTFS/Study Loan recipients via email.

Requirements

• Familiar with and able to use IT systems and processes accurately, timely and confidently.
• Minimum diploma qualifications. Other qualifications with working experience can be considered
• Has good knowledge of Microsoft Word and Excel.
• Able to understand Standard Operating Procedures (SOP) and apply the guidelines, workflow and other instructions to the tasks on hand.
• good interpersonal and communication skills to communicate with clients through phone calls, emails and face-to-face.
• Able to work both independently and be a team player to deliver prompt service.

Job Summary

The job holder (2-year contract) reports to the Deputy Director and is responsible for the execution of programmes and initiatives under the School Ready, Growth Group to meet the organisation’s target by working closely with various stakeholders. Key areas of the role:

• Engaging community stakeholders to build and deepen support to achieve greater impact among the children and parents served by the organisation and partner agencies.
• Engaging families who require additional support and connecting them to national initiatives/programmes.
• Develop and administer programmes for the targeted Malay/Muslim parents as well as children in response to meeting the needs of the community.

The job holder is expected to work from 8:30 am to 6:00 pm on weekdays. The job holder is largely expected to work in an office environment. On occasion, the jobholder may need to work outside official hours on weekends to support the running of programmes/events.

Key Responsibility Areas

Knowledge and Research

1) Conduct a periodic environmental scan to keep abreast of what’s happening in the education landscape for trend and programme analysis.

2) Provide insights and expertise concerning relevant issues.

3) Research/scan for new programmes and developments in relevant areas.

4) Adapt existing programmes as required.

5) Research training options for professional development.

6) Curate and create content in support of programme design.

Strategic and Partnership Management

1) Lead Engagements and strengthen partnerships with key stakeholders

2) Identify platforms/opportunities for engagement of partners.

3) Track learning needs and coordinate educational support for families.

Programme and Event Management

1) Plan and implement programmes and events

2) Lead the organisation of resources, and conduct marketing and outreach to potential participants.

3) Engage families and connect them to national initiatives/programmes.

4) Evaluate the effectiveness of programmes through the collection and analysis of feedback

5) Prepare scripts/ texts for communication and publicity materials.

Data Evaluation & Implementation

1) Collect and analyse information and data for reports including annual reports, Committee of Supply debate, etc.

2) Mine and synthesize data from multiple sources for programme evaluation by using a suitable evaluation framework (such as RE-AIM)

3) Track outcomes, conduct a review of programmes identify gaps to refine programmes/services and recommend next steps.

Financial Planning and Management

1) Assist in the department’s forecasting and budgeting activities.

2) Implement budget plans to manage resource allocations to the department’s programmes

3) Ensure the financial procedures are adhered to in the appropriate sourcing and procurement methods and engagement of services and providers.

4) Monitor budget outcomes to ensure proper utilisation in accordance with financial procedures

5) Oversee funds and payments in accordance with financial procedures

Requirements

• At least 2-3 years of relevant working experience in the early childhood or social service sector.
• A degree in Early Childhood, Psychology or a related discipline is preferred.
• Able to work independently and in teams.
• Confident and has a good working attitude.
• Good written and verbal communication skills.
• Excellent organisational and time management skills with the ability to work with various stakeholders in a fast-paced environment.
• Strong IT literacy and ability to work proficiently with Microsoft Word, Excel and PowerPoint.

Job Summary

The job holder (2-Year Contract) supports the Future Ready department in its efforts to help youth in post-secondary education become resilient and future-ready. The job holder is responsible for the planning, implementation and evaluation of the department’s mentoring programmes and initiatives and supports the Youth Mentoring Office to achieve the outcomes of FA3.

The job holder is expected to work from 8:30 a.m. to 6:00 p.m. on weekdays and may be required to work over weekends, weeknights and public holidays to support organisation events. Although the jobholder is largely expected to work in an indoor environment, he/she is also expected to travel where necessary for meetings and activities.

Key Responsibility Areas

Strategic and Partnership Management

• Keep abreast of education and youth issues and trends in the community.
• Work with schools and partners to ensure a coordinated and effective approach to youth outreach and engagement.
• Support the department in representing the organisation in joint committees (such as M3Town) and contribute to nationwide initiatives.
• Support the department in identifying and networking with potential and existing community partners
• Assist in secretarial duties for M3 FA3 and training and development of mentors.

Programme Development and Management

• Plan and implement mentoring programmes for secondary and tertiary students.
• Manage databases of mentors and mentees enrolled on the programmes.
• Lead the organisation of resources, manpower and collaterals for the successful delivery of programmes.
• Evaluate the effectiveness of programmes through the collection and analysis of feedback.
• Conduct reviews of programmes and recommend areas of improvement or adaptation to suit the needs of youth.

Financial Planning and Management

• Assist in the department’s forecasting and budgeting activities.
• Implement budget plans to manage resource allocations to the department’s programmes.
• Monitor budget outcomes to ensure proper utilisation and accounting of resources.

Administrative

• Update and generate departmental progress reports for updates to the management.

Requirements

• 2 – 3 years of experience in programme management or youth engagement preferred. Senior EO role can be considered for candidates with longer work experience.
• A diploma in relevant fields is preferred.
• Good understanding of youth, education, and employment landscapes.
• Strong interpersonal skills and ability to manage stakeholders across different levels.
• Able to communicate persuasively.
• Able to engage with youths.
• Team leadership skills.
• Sound decision-making and problem-solving skills.

The Manager/Senior Manager (2 year contract) supports Engagement Group’s Director/Deputy Director to spearhead Yayasan MENDAKI's (MENDAKI)’s push towards last-mile service delivery to better meet the needs of the Malay/Muslim community. MENDAKI is embarking on a strategic client-centric initiative to achieve the next bound of service delivery, by proactively reaching out to families to understand their needs, care for them, and partner with them in their journey of lifelong learning.

Key Responsibility Areas
Outreach

Develop and implement outreach to members of the community, including families who may be in need of services, to stakeholders/partners.

1. Identify partners/stakeholders and various segments of the community for community outreach efforts and engagement.
2. Identify strategies of outreach engagement to effectively reach out to different segments of the community
3. Plan, deploy and assess outreach efforts within the satellite centres under his/her charge.

Care

Supervise and guide the team in the conduct of care management of families, through the completion of holistic assessments of the family’s needs and delivery of targeted interventions.

1. Facilitate case discussion platforms and supervise staff in conducting holistic assessments of clients and their family members, identifying areas of needs and intervention.
2. Guide staff in partnering with the client in problem-solving and developing care plans to meet his/her needs.
3. Coach staff in identifying and implementing suitable interventions (in collaboration with other agencies known to the family, where available) to meet the needs of clients.
4. Direct staff to potential resources that could be tapped on for client’s needs.
5. Identify and curate new resources that could help serve the needs of clients.
6. Advocate for clients at both the individual and macro level.
7. Provide casework supervision to staff to ensure that their casework is meeting the needs of the clients and the staff’s mental and psychological well-being is supported.

Stakeholder Management

Develop and foster good working relationships with partners/ stakeholders. This includes M3 partners of MUIS and MESRA, as well as government and social service agencies.

1. Develop a framework of collaboration with partners/ stakeholders in client engagement, referrals and/or co-management of cases.
2. Develop good networks with partners and stakeholders, in order to build collaborative partnerships in meeting needs of clients.

Leadership

Lead the team in the satellite centre/youth space.

1. Develop the team in the centres under his/her charge to achieve its full potential, including coaching them on the necessary skills in support of their personal and professional development.
2. Provide a conducive and dynamic environment for the team under his/her charge.
3. Manage the resources of the team, including workforce planning and finances.
4. Work closely with the Human Resource team to build the competencies of staff under his/her charge in the satellite centres.

Requirements

• Degree in Social Work/ Psychology or other related degrees. Minimum 5 years of experience in case management, community outreach and/or partnership management. Knowledge of the social service sector is a benefit.
• Minimum 3 years in a leadership capacity.
• A “dare to try” attitude! Managing cases of clients may require innovative ideas, so as to create change. Staff must not be afraid to experiment and try new ways.
• A growth mindset. Staff would need to be open to learn new methods and learn from one another.
• Adaptability to change. Be prepared to quickly adapt and evolve to better understand the needs of clients and meet new trends.
• Excellent organisational, interpersonal and communication skills.
• Proficient in team management, process innovation and re-engineering
• Ability to problem-solve – understand the root causes and recommend targeted solutions.