Total 37 job vacancies by Tsao Foundation

Key Summary

To support various routine finance functions within the Finance team. This is a Part-Time position for a 3 days work week.

Job Responsibilities:

• Handle accounts payable, review and post vendor invoices received in the system.
• Verify all supporting documents for vendor payments to ensure that it is properly authorized and in accordance with the Foundation’s policies and procedures.
• Allocate monthly Grab expenses to relevant cost centers.
• Liaise with internal staff and/or external vendors on payment matters.
• Perform monthly Accounts Receivables (AR) sub-systems reconciliation.
• Handle the issuance of tax-deductible receipts (TDR) to donors.
• Any ad-hoc duties assigned from time to time.
• Timely processing of vendor payments, ensuring all supporting documents are provided in the system.
• Grab transport expenses are allocated to relevant cost centers timely and accurately.
• Reconciliation of AR sub-systems is completed timely and accurately.
• TDRs are issued timely and accurately.
• Assigned ad-hoc duties are completed timely and accurately.

Requirement:

• Diploma in Accountancy or equivalent
• 1-2 Years' of accounting experience
• Proficiency in MS Office in particular Excel
• Good time management skills to meet deadlines and manage multiple priorities.
• Good communication skills
• Able to work under timeline pressure and managing multiple priorities
• Able to start at short notice

Salary range is indicative and will commensurate with qualification and experience.

We sincerely regret to inform that only shortlisted candidates will be notified.

Key Summary

Reporting to the Programme Manager, the Programme/ Healthcare Assistant is to provide support and assistance to clients on a daily basis, attending to their needs and ensuring the smooth operation of the centre.

Key Responsibilities

• Provide interactive activities to clients in the centre or in the client’s home.
• Assist the nurse in providing care for the clients.
• Assist PT and OT in the implementation of activities for clients at Centre during individual therapy sessions and group activities
• Provides personal care / assistance according to the individual needs (i.e. grooming, dressing, peri-care, showers, bathing, toileting, transferring, housekeeping, meal preparation/feeding, laundry, shopping) in the centre or in the client’s home.
• Provide blood pressure and blood sugar measurement and reading under supervision of nurse.
• Ensure that the medical records and supplies are properly maintained.
• Demonstrate and maintain environment safety and clean
• Other related duties as assigned.

Key Requirements

• WSQ Certificate in Healthcare Support (Therapy/ Nursing Care) or equivalent.
• Training/ Experience in therapy aid, nursing aid is an advantage.
• Able to work independently and as part of a multidisciplinary team.
• Preferably with experience in eldercare.
• Good working attitude.

We sincerely regret that only shortlisted candidates will be notified.

Summary:

Tsao Foundation is a nonprofit organization dedicated to improving the quality of life for senior citizens in the community. Our mission is to empower older adults to lead active, healthy, and fulfilling lives as they age. We provide a wide range of services and programs aimed at enhancing the well-being of seniors and fostering a supportive and inclusive community.

The Deputy Director CSA is a hands-on leadership role responsible to develop and implement of strategies, fostering of partnerships and collaborations, and integration of community development programmes to aid Tsao Foundation’s mission and values.

Requirements:

Strategy Development and Implementation:

• Develop and implement strategies designed to support the well-being of older adults within the community. This may include initiatives to improve healthcare access, physical activity, mental health, social inclusion, and life-long learning opportunities.
• Exploring innovative, entrepreneurial solutions to enhance service delivery and financial sustainability for the programmes. This could be by exploring new funding opportunities, developing new business models, or creating partnerships with other stakeholders.

Partnership and Collaboration:

• Works with local and regional organisations to promote and develop programs and services for older adults. This includes fostering partnerships with government entities, healthcare providers, non-profit organisations, and other relevant stakeholders.
• Strengthen existing partnerships and establish new partnerships to reach and engage with a wider range of community networks.

Building Integrated Service Model (ISM):

• Identifying integration challenges, demonstrating outcomes from a cumulated service model of CSA, and finding the right technology to integrate the various components.

Research and Development Champion:

• Responsible for staying up to date with the latest research on ageing and incorporating relevant findings into their strategies and programs. Conducts regular assessments of the CSA's integrated programmes to determine their effectiveness and efficiency. This involves analysing program performance data, identifying areas for improvement, and implementing solutions to enhance program outcomes.

Community Outreach:

• Engage with the community, including older adults and their families, to understand their needs and preferences. Oversee campaigns to raise awareness about available resources and programs and gather feedback to inform future strategies.

Communication:

• Act as a representative of the organisation, liaising with the public, the media, and other organisations regarding CSA.

Budgeting and Resource Allocation:

• This role often includes the oversight of financial aspects of all programmes; including the preparation and management of budgets, fundraising, and ensuring the effective use of resources.

Requirements:

• Bachelor's degree in healthcare administration, business management, or related field; Master's degree preferred.
• Proven leadership experience in non-profit operations, preferably in the community care/ elder care sector.
• Strong passion and understanding of the community care/ eldercare regulations, clinical and industry best practices through international work.
• Excellent communication and interpersonal skills to interact effectively with staff, clients, and external stakeholders.
• Strategic thinker with the ability to translate vision and mission into actionable plans.
• Proficiency in financial management, budgeting, and resource allocation.
• Problem-solving skills with the ability to address challenges and drive strategies and initiative.
• Familiar with technology solutions and innovations in elder care services.
• Demonstrated commitment to diversity, equity, and inclusion in care delivery.

We sincerely regret that only shortlisted candidates will be notified.

Tsao Foundation is a leading community healthcare provider in Singapore dedicated to delivering care services to our diverse geriatric population. We are committed to upholding the highest standards of care and compliance to ensure the well-being of our patients and the community we serve.

Key Responsibilities:

• Spearhead the Active Ageing Centre (AAC)'s direction for cross-centre partnerships, delivery of services and community and stakeholder engagement
• Plan and develop strategic policies, procedures, standards and long-term plans to improve the quality of learning environments
• Run improvements on systems, processes, operations and risk management initiatives
• Drive the implementation of the recruitment strategies for Community for Successful Ageing (ComSA) Club and the seniors
• Lead and establish processes to improve curriculum, programmes and intiatives of the centre
• Propose and implement annual work and budget plans and prepare statistics reports
• Responsible for manpower plans, manage performance, training, development and mentorship programmes for staff
• Oversee student enrolment for the centre
• Analysing data trends, and providing inputs to senior management.
• Synthesize data and analysis into clear, concise monthly reports and presentations, highlighting key growth areas, challenges, and strategic opportunities to senior management.

Key Requirements:

• Must have - Master's in Gerontology with experience working with older persons.
• Degree in Social Work, Counseling OR Human Resources is preferred.
• Experience in geriatric case management is a preferred.
• Experience in social work, counseling will be a bonus.
• Penchant to engage with seniors in the community.
• Team player and able to collaborate with internal and external partners
• Excellent communication skills in English and Mandarin
• Ability to converse in Chinese dialects will be an added advantage
• Working location : Whampoa

Salary range is indicative and will commensurate with qualification and experience

We sincerely regret that only shortlisted candidates will be notified.

Tsao Foundation is a leading community healthcare provider in Singapore dedicated to delivering care services to our diverse geriatric population. We are committed to upholding the highest standards of care and compliance to ensure the well-being of our patients and the community we serve.

Key responsibilities:

• Maintain employee data by ensuring the accuracy of records in both HR systems and e-personal files
• Handle the application, termination, and renewal of work passes in a timely manner.
• Submit government surveys and ensure compliance with relevant reporting requirements.
• Ensure timely and accurate submissions of funding and grant applications and claims, including but not limited to parental leave claims, NSmen claims, etc.
• Collaborate with relevant stakeholders to update the Grants Operating Framework and Standard Operating Procedures (SOP).
• Process HR vendor invoices accurately and promptly.
• Support the implementation and execution of HR projects and programs that promote employee well-being and recognize employee achievements.
• Provide support throughout the employee lifecycle, including preboarding, onboarding, and offboarding processes.
• Payroll experience is beneficial but not mandatory, as training will be provided.
• Assist with other HR-related tasks as assigned.

Requirements:

• Diploma or Degree in Human Resources, Administrative / Business Studies, or a related field.
• Fresh graduates are welcome to apply.
• Proficiency in MS Office is required.
• Meticulous and deadline-oriented with strong attention to detail.
• Proficient with Microsoft Office applications for data analysis and presentations
• Good written and communications skills
• Good interpersonal and organisational skills
• Meticulous and with an analytical mind
• Responsible, independent and resourceful in a dynamic environment
• Ability to multi-task

We sincerely regret that only shortlisted candidates will be notified.

Tsao Foundation is a leading community healthcare provider in Singapore dedicated to delivering care services to our diverse geriatric population. We are committed to upholding the highest standards of care and compliance to ensure the well-being of our patients and the community we serve.

As a Physiotherapist, you play a crucial role in the healthcare team by addressing the physical challenges and limitations that often accompany ageing.

Your role is also to enhance the overall well-being and functional independence of elderly individuals and work to address the physical challenges and limitations that often accompany ageing.

Key Accountabilities & Responsibilities:

• Evaluate clincial history and conduct client assessment for the participant, including physical, impairment-based assessment and relevant outcome measures.
• Develop client centred and SMART goals, treatment plans and implement these plans for participants and caregivers.
• Provide appropriate physiotherapy interventions and client education based on assessment, including:
• Conduct functional mobility training

According to participant’s needs:

• Plan, conduct or supervise, and evaluate individual and group physical activity and exercise programmes, OR plan individual and group physical activity and exercise programmes for Programme Assistants [PA] and/or volunteers to conduct.
• Conduct education and training for caregivers.
• Conduct home therapy as required
• Assist in implementing new clinical services/ therapy.
• Participate in continuing education and research including delivering in-service training for staff and volunteers and participating in quality improvement initiatives.
• Maintain documentation of participant’s progress and outcomes of care.
• Other duties as directed by the HOP and/or Lead Therapist.

Education/Professional Qualifications:

• Registered with the Allied Health Professionals Council. (Full Registration)

Personal Attributes and Functional/Technical Competencies:

• Personal attributes: Empathy & compassion, effective communication, adaptability, cultural sensitivity, multidisciplinary teamwork, and professionalism.
• Competencies: Fall prevention, Pain management, Mobility & functional independence.
• Experience in geriatric patients is preferred.

Salary listed is indicative and will commensurate with experience and qualifications.

We sincerely regret that only shortlisted candidates will be notified.

ILC Singapore (ILC-S) is a Tsao Foundation initiative. It aims to promote the wellbeing of older people and contribute to national development through initiating research and forging collaborations which inform policy, facilitate policy-action translation and promote quality, effective practice in Singapore and the region.

Key Responsibilities

• Programme Development: Assist in the planning, organization, and execution of programme activities, including training sessions, and job placement events.
• Community Engagement: Engage with community organizations to identify and recruit participants into the programme.
• Employers Outreach: Outreach and account manage employers in specific geographical locations.
• Event Planning: Assist in the planning and coordination of programme events and activities.
• Research and Data Collection: Assist to run focus group discussions and surveys to gather information about the needs and barriers.
• Administrative Support: Provide administrative support for the programme.

Key Requirements

• Bachelor’s degree in social work, Development Studies, Business Administration, or a related field.
• Minimum of 2 years in program management, community development, or a related field.
• Fluent in English and Mandarin to facilitate comminucations with seniors.
• Proficiency in budget management and program evaluation.
• Empathy and commitment to improving the lives of seniors.
• Passion for working with and empowering workforce development.

This is a 2-year contract and salary range is indicative and will commensurate with qualification and experience.

We sincerely regret that only shortlisted candidates will be notified.

Job Summary

The Senior Social Work Care Manager is responsible in the implementation of care plans for clients to meet the Foundation’s mission and operational targets and providing interventions enabling the older person to live in optimal health.

The role holder will assist the Head of Programme and Clinical Head from the Care Management Service department to carry out administrative work in the delivery of social services to our senior clients and caregivers. He/she shall utilise the system for processing information and statistics, conduct home visits and render assistance in financial assessment procedures.

Key Responsibilities

• To be responsible as the assessor, facilitator, and advocate for the clients’ interest, to meet operational targets of the Foundation and the funding authorities.
• To be responsible for the social work assessment and care planning.
• Work with the interdisciplinary team input to strategize and implementation care management interventions to meet the team and client care needs. Update and evaluate the progress in timely manner before discharging clients to the longer-term stakeholders in the community as per funder’s requirement.
• To initiates and participates in quality improvement and evidence-based projects and implements quality improvement activities within their own area of work. The staff also contributes to the planning of client/ caregiver education, groupwork and programmes.
• To provides supervision to ACM, interns and contributes to continuing professional development activities for the ACM or peers.

Key Requirements

• Post Graduate Diplomq in Social Work
• Degree in Social Work or other relevant disciplines
• State registered social worker, registered with the Singapore Association with Social Worker is preferred
• Has at least minimum 4-5 years working experience.
• Professional certification or diploma in counselling is preferred
• Courses on care management is preferred.

Relevant Experience

• Working experience and enjoys working with older people.
• Work as case management or care coordination will be added advantage.
• A good team player, positive and have empathic skills
• Possive Good IT knowledge and skills
• Penchant for working with the elderly and conducting home visits.
• Fluent in English, Mandarin and 1 local dialect as ther role is require to communicate varies languages with senior person.

Salary listed is indicative and will be commensurate with experience and qualification.

We sincerely regret that only shortlisted candidates will be notified.

Key Summary

Reporting to the Programme Manager, the role holder is to provide support and assistance to clients on a daily basis, attending to their needs and ensuring the smooth operation of the centre.

Key Responsibilities

1. Assist PT and OT in the implementation of activities for participants at Centre during individual therapy sessions and group activities.
2. Provides personal care/escort assistance according to the individual needs (i.e. toileting, diaper change, transferring)
3. Maintain good housekeeping and cleanliness of the vehicle
4. Assist the multidisciplinary team with regards to the client’s care plan.
5. Responsible for transporting our Day Care Centre elderly clients to and from home, centre, outings, programmes or scheduled appointments on a daily basis.
6. Other related duties as assigned.

Key Requirements

• Possess a valid Class 3 vocational driving license with minimum 3 years of driving experience (car/minivan) and a good driving track record.
• Knowledge and experience in therapy aid, nursing aid and eldercare will be an added advantage.
• Compassionate and caring with a penchant for working with the elderly.
• Physically fit and good working attitude
• Possess sound judgement and is physically fit and healthy.
• Good communication skills in English and Mandarin with a good understanding of local Chinese dialects would be highly preferred as you will be required to handle elderly within the community.

We sincerely regret to inform that only shortlisted candidates will be notified.

Tsao Foundation is a leading community healthcare provider in Singapore dedicated to delivering care services to our diverse geriatric population. We are committed to upholding the highest standards of care and compliance to ensure the well-being of our patients and the community we serve.

Job Summary

The primary role of the Manager is to implement the HR strategy and to drive efficiencies in human capital management for the Foundation.

Key responsibilities

• Manage HR operations.
• Act as a HR Business Partner, advisor and enabler on HR policies and procedures.
• Manage compliance, funding and reporting requirements.
• Ensure regular HR activities are well executed.
• Lead in HR projects and events as required.

Requirements:

• Degree in Human Resource Management or equivalent
• Generalist with more than 10 years’ experience in HR operations and at least 3-5 years’ experience in a consultancy / lead role
• Working experience in compensation and benefits management
• Hands-on experience in HRMS - Frontier an advantage
• Highly analytical and very number-savvy
• Experience in heathcare / social service sector

About Us

Tsao Foundation is a leading community healthcare provider in Singapore dedicated to delivering care services to our diverse geriatric population. We are committed to upholding the highest standards of care and compliance to ensure the well-being of our patients and the community we serve.

Job Purpose

This role will be in charge of the account payables function of the foundation including but not limited to:

(a) processing of payment in Finance System – Microsoft BC

(b) processing of staff e-claims in HR system – eFrontier

(c) preparation and posting of AP journals for payments (d) processing of payment batches etc.

This role will be supported in the interim with a Finance Executive for 9 months while payment process is under

review and changes to the process and manpower support may take place at the end of the 9 months.

Job responsiblities

• Overall in charge that the account payables are properly processed, authorized and paid in accordance with the Foundation’s policies and procedures.
• Liaise with internal staff and/or external vendors on payment matters.
• Perform monthly Accounts Payables (AP) schedules, bank reconciliations relating to payments, ad hoc reporting such as surveys etc as required.
• Ensure that all payments are posted timely and recorded correctly in the financial statements of the organization in accordance with the financial reporting standards.
• Liaise with auditors (both internal and external) on payment related review and queries.
• All account payables related matters
• Any ad-hoc duties assigned from time to time.
• Monthly payment cycle will be processed and ad hoc payments might be required from time to time. This role will need to be able to determine under what request will ad hoc run be required etc.
• Primarily contact person for all the users in the organization with BC access and will also be dealing with finance team.
• In addition this role will need to deal with auditors and vendors including accounting system support team.

Educational Qualifications

• Diploma in Accountancy or equivalent
• 1-2 Years' of accounting experience
• Proficiency in MS Office in particular Excel
• Good time management skills to meet deadlines, able to work under pressure and manage multiple priorities.
• Eye for detail and merticulous
• Good communication skills
• Team player
• Able to start at short notice
• Relevant Experience with Microsoft – Business Central system will be an added advantage
• Experience working in a charitable organization will be an added advantage

We sincerely regret that only shortlisted candidates will be notified.

Job Purpose

The Staff Nurse is responsible to provide nursing services to Hua Mei Clinic patients to meet Foundation’s mission and operational targets, in accordance with the standards of care and service protocols established by the Foundation and the community.

Key Responsiblities

1. Clinical responsibilities:

• To be competent in doing and able to guide a junior Staff Nurse in the responsibilities of a Staff Nurse (as outlined in the JD of a Clinic Nurse) namely assessments, triage of acute health problems, health education, clear and empathic communication with patients/family/interdisciplinary teams.
• Assess, facilitate and advocate for the patient’s interests to the patient/ family/ within the Clinic team or other colleagues involved in the care of the patient.
• Work with the Dr to empower the patient and/or caregiver in health improvement and disease management.
• Encourage the patient/caregiver to comply with nationally recommended vaccinations, SFL screening and components of care like diabetic retinal photography and diabetic foot screening.
• To be competent in diabetic foot screening for patients who prefer to be screened at the Clinic.
• To strategize, implement and follow up on the care plan agreed on by the Clinic team and the patient/family.
• Facilitate medication compliance and management (patient or caregiver), and recognition of potential adverse side effects.
• Facilitate and manage the transition of care across care settings (internal and external).
• To initiate and participate in quality improvement projects and implement activities that improve patient safety, increase job efficiency, and minimize waste within her area of work and similarly contribute to the same outside of HMC.
• Cover the case load of EPICC nurse as required to ensure continuity of care.
• Perform documentation relating to patient care accurately and in a timely manner.
• Keep abreast of new knowledge and skills to provide quality care to patients.

2. Administrative responsibilities:

• As HMC does not have a pharmacist, the SN will be responsible to maintain the Clinic inventory i.e source for needed drugs and vaccines requested by Doctors and ensure procurement is at a competitive price.
• To ensure minimal drug wastage during purchase.
• To ensure physical and CMS stock count matches and is up to date. To comply with quarterly and annual stock checks and audit.
• Source for and procure medical equipment e.g medication refrigerator when a replacement is needed.
• The Clinic had been managing the PPE inventory for the CSA clinical services and keeping track of the models of N95 mask required (through regular mask fitting for new and existing staff). The Clinic maintains the Hepatitis B register for CSA clinical staff. The Clinic also coordinates the annual Influenza vaccination drive for staff. Until these duties are taken over by another department, the SN in the Clinic will be in charge.
• Collate (monthly) orders for medication needed by EPICC and HMMC, assist in procurement from NTFH and arrange for courier delivery.
• Collate orders for medical consumables needed by EPICC and HMMC, source for supplies and assist in procurement.
• Supervise and assist the clinic administrative executive during billing, data submission, making referrals base on of the new requirements under Healthier SG.

Qualifications

• Singapore Nursing Board registered Nurse
• Professional Certificate /Specialist Diploma /Advanced Diploma in Community Gerontological Nursing is an added advantage.

Other Information

• Minimum 3 years working experience in a clinic setting.
• Good clinical knowledge and skill
• IT proficient
• Independent team player with a penchant for working with the elderly
• Bilingual in 2 and more local dialects you will be required to interact with local elder person in the work environment.

Tsao Foundation is a leading community healthcare provider in Singapore dedicated to delivering care services to our diverse geriatric population. We are committed to upholding the highest standards of care and compliance to ensure the well-being of our patients and the community we serve.

The role

The Staff Nurses collaborates closely with the doctor and social worker to provide home-based nursing service to the frail and home bound elders to meet the Foundation’s mission and operational targets, in accordance with the standards of care and service protocols established by the Foundation and the community.

Key Responsibilities

• Conduct comprehensive nursing assessment regularly to senior clients.
• Able to triage client condition and respond in a timely manner to address the issue.
• Be part of the interdisciplinary team to develop and implement client’s care plan.
• Work with the doctor to empower the patient and/ or caregiver in health improvement and disease management.
• Evaluate outcome interventions and revise care plans as needed
• Manage and monitor client’s medical and nursing needs as required.
• Maintain documentation of client’s progress and outcomes of care provision.
• Assist Doctor in charge and perform nursing procedures as needed.
• Assess and provide appropriate education and training for clients, caregivers and team members.
• Carry out necessary administrative duties in line with internal and external agency guidelines and SOPs.

Key Requirements

• Professional Certificate/Specialist Diploma/Advanced Diploma in Nursing, preferably with training in gerontological nursing.
• State registered with the Singapore Nursing Board (SNB) and possess a valid Practising Certificate in Singapore.
• Preferably 2-3 years working experience in the social services or community care sector.
• Extensive clinical knowledge and skills.
• Flexible, energetic and able to multi-task.
• IT proficient
• Independent team player with a penchant for working with the elderly and caregivers.
• Bilingual in 2 or more local dialects as this role is required to interact with local elder person in the work environment.

Salary is indicative and commensurates with qualification and experience.

We sincerely regret that only shortlisted candidates will be notified.

The Staff Nurses collaborates closely with the doctor and social worker to provide home-based nursing service to the frail and home bound elders to meet the Foundation’s mission and operational targets, in accordance with the standards of care and service protocols established by the Foundation and the community.

Key Responsibilities

• Conduct home visits and perform comprehensive nursing assessment regularly to homebound frail elders
• Able to triage client condition and respond in a timely manner to address the issue
• Be part of the interdisciplinary team to develop and implement client’s care plan
• Explain care goals and care plans to client and caregivers to gain active participation from them
• Evaluate outcome interventions and revise care plans as needed
• Manage and monitor client’s medical and nursing needs as required
• Maintain documentation of client’s progress and outcomes of care provision
• Assist Doctor in charge and perform nursing procedures as needed
• Assess and provide appropriate education and training for clients, caregivers and team members
• Carry out necessary administrative duties in line with internal and external agency guidelines and SOPs

Key Requirements

• Professional Certificate/Specialist Diploma/Advanced Diploma in Nursing, preferably with training in gerontological nursing.
• State registered with the Singapore Nursing Board (SNB) and possess a valid Practising Certificate in Singapore
• Preferably 2-3 years working experience in the social services or eldercare sector.
• Extensive clinical knowledge and skills
• Penchant for working with the elderly and caregivers
• Flexible, energetic and able to multi-task
• Team player with competent communication and interpersonal skills
• Bilingual in 2 or more local dialects as you will be required to communicate with elder person within the community.

Salary is indicative and commensurates with qualification and experience.

We sincerely regret that only shortlisted candidates will be notified.

Reporting to the Director, the Assistant Director leads a team in planning and operationalizing programs, including marketing for the Hua Mei Training Academy under Tsao Foundation. He/she will engage various stakeholders including faculty/trainers for effective delivery of offerings; end users for appropriate application of knowledge learnt; development team through regular portfolio viability review exercise which will eventually lead towards implementable business opportunities.

The Assistant Director will be the driver for establishing rapport and building strong relationship with key partners for advocacy purposes and participating in other continuous improvement projects for business sustainable growth and development to serve the ultimate stakeholders relevantly and timely.

Responsibilities:

Business Development / Marketing

• Develop new training business, partnership and collaborations
• Manage revenue portfolio of $3 million annually, as per set by the Organization for Training Academy on a year to year basis according to market review
• Market new and existing programs, plan and manage attachment programs from external institutions
• Participate in networking, sharing and collaboration with professional teams from various sectors to identify and develop new training needs and initiatives
• Work with Director to reinforce the Training Academy’s branding through marketing and delivering consistent quality programs

Programme Management

• Lead the operations of the Training Academy to ensure compliance with government funding requirements such as SSG, AIC, C3A, NSA and CPE guidelines and any other government bodies.
• Lead and manage the Organisation’s academic programmes (e.g. nursing, gerontology, counselling etc.), corporate workshops and community talks
• Ensure the smooth operations of end-to-end programme execution and delivery from planning course schedule, recruit, execution to graduation
• Coordinate with trainers or lecturers to contribute their creative, professional expertise, talents and skills to deliver quality and relevant training courses

Operations

• Preparation and consolidation of reports based on internal (Management) and external (CPE, SSG, AIC, NSA, Funding Projects) requirement.
• Familiar with TPGateway platform and TMS.
• Manage appeal process, grievances and complaints
• Manage Audit process from government bodies e.g. CPE, SSG, AIC, NSA
• Plan and develop appropriate systems and procedures for the effective administration of programs
• Oversee the calendar of training activities and ensure smooth admin and delivery of programs
• Oversee the co-ordination of training logistics and placement activities for programs through interface with clients, training partners and trainers to ensure operational requirements of the Organisation and clients are met
• Participate in strategic planning and facilitate planning sessions through providing the team with pertinent information and analysis
• Recommend appropriate marketing strategies to meet operational goals and participate in planning and implementing marketing plans
• Assist the Director with budget development and draft application and proposals for submission to funding authorities to maximize grants
• Establish good relations with government and statutory board and corporate clients to promote programs
• Confer with clients on their training requirements; to review and provide feedback to fine- tune course curriculum together with Development team
• Responsible for proper documentation of contracts with clients and trainers and ensure timely and accurate maintenance of statistical records & reports
• Ensure current and accurate maintenance of client database, training catalogue, email alert on relevant websites and other social media platforms, etc.
• Oversee the organization of resource materials such as training manuals, reference library, evaluation procedures, training materials and aids, publicity materials etc.
• Promote and recommend quality service standards with a view to continuous improvement, and participate in improvement projects
• Organise and participate in activities or outreach projects - internal or joint, that promotes the Organisation’s cause and mission

People Management

• Provide leadership to teams, and develop them through staff engagement, providing learning and coaching.
• Develop and maintain a culture that facilitates effective performance of staff through clearly established individual responsibilities and objectives.
• Establish key performance indicators to assess and regulate performance so that objectives are met.
• Responsible for selection, professional development and performance evaluation of staff, bearing in mind, recognition and career progression, as and when appropriate to be addressed.
• Ensure compliance to HR policies and guidelines.

Requirements:

• Degree in Business/Marketing or related eg. Learning and Development
• Minimum 5-7 years of working experience in an educational institution
• Experience and good knowledge in WSQ programmes
• Experience in liaising with government agencies
• Competent in business development and communication skills
• Have good knowledge of learning and development for adult learners.