Total 20 job vacancies by Ten Group

Responsibilities:

• Perform front desk duties such as attending to patients’ registration, crowd control, answering phone calls for appointments, responding to questions, and assisting with doctors’ needs.
• Dispensary of medication.
• Handle TPA (Third-Party) Claims, Medisave Claims, Insurance Claims, and other documentations.
• Draft referral and reply letters to general practitioners (GPs).
• Follow doctor during procedures (scopes) and type reports based on findings.
• Oversee and establish inventory standards for medications, supplies, and equipment, including stock-taking and ordering.
• Guide new staff with the clinic duties.
• Other duties as assigned.

As an Engagement Specialist, you’ll play a key role as an ambassador for Ten Group, ensuring our APAC members receive the highest levels of service and personalized care. In this role, you’ll connect with members over the phone to enhance their experience, engage them in meaningful interactions, and support their journey with Ten by providing insights on service improvement. Through exceptional customer engagement, you'll help drive member satisfaction and profitability while identifying new ways to add value and efficiency.

If you’re passionate about providing extraordinary service and helping us shape the future of member engagement at Ten, we’d love to hear from you!

Key Responsibilities:

You’ll work collaboratively with the Outbound Engagement Team to achieve performance goals and maintain service excellence. Responsibilities include:

• Member Engagement: Initiate contact and build connections with members through:
1. Welcome Calls to new members, setting the foundation for exceptional service
2. Re-engagement Calls to lapsed members, reigniting their interest in Ten’s services
3. Onboarding and Follow-Up Calls to ensure members are fully integrated and informed
4. Special Occasion Calls to surprise and delight members on important days
• Service Improvement: Support and participate in service improvement initiatives, offering insights on member feedback and proposing new engagement strategies.
• Reporting & Insights: Use tools such as Tableau to track and report on key metrics. Share weekly team insights and performance metrics to encourage efficiency and high standards.
• Team Collaboration: Work closely with the APAC Service Improvement Project Lead to drive improvements in member satisfaction, business efficiency, and sustainability.
• Consistently deliver exceptional service to achieve or exceed Engagement Team targets, such as QA Scores and Member Satisfaction.

• Conduct thorough administrative tasks using TenMaid to support member calls.
• Provide ongoing feedback and ideas to shape future member engagement projects.
• Promote a positive, solutions-oriented environment, influencing team success and business impact.

We’re looking for someone who’s naturally engaging, resilient, and motivated by providing outstanding service. Ideal candidates will have:

• Language Skills: Business Fluent English
• Communication Excellence: Skilled in clear, empathetic, and solution-focused communication, adapting to internal and member-facing needs.
• Analytical Skills: Experience with MS Office, particularly Excel and PowerPoint; familiarity with Tableau or similar reporting tools is beneficial.
• Performance Mindset: A track record of high QA scores and NPS ratings, with a dedication to continuous improvement.
• Adaptability & Professionalism: Ability to thrive in a dynamic 24/7 business environment, managing time effectively and maintaining positivity under pressure.

Behavioral Expectations:

• Strong resilience and calmness under pressure
• Confidence in decision-making and proactive in problem-solving
• A genuine commitment to service excellence and a mindset focused on team and member success

Ten’s mission is to be the world’s most trusted leader in providing personalized services to individuals. As part of our team, you’ll embody this mission, taking pride in your work and celebrating both your own successes and those of your colleagues.

As an Engagement Specialist Lifestyle Manager, you’ll role model our core values - Member Focused, Trustworthy, and Pioneering - by approaching each day with a positive, solutions-oriented, and supportive mindset. You’ll set high standards for yourself, stay self-aware, and commit to continuous self-improvement.

In this role, you’ll demonstrate sound judgment in challenging situations, taking personal responsibility to ensure that issues are resolved effectively and with care.

Guidelines for Home Office:

• Located anywhere in Philippines
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be completed

Rewards designed around you:

Our people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development. All our employees also enjoy a range of benefits regardless of where they are based. Not only do we enjoy monthly Treats on Ten (on the tenth of each month!) but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.
One of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.

Who We Are

At Ten our goal is simple, to become the most trusted service business in the world.

Ten is a leading global lifestyle management business with presence in over 20+ offices globally and more than 1300+ employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.

As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video here.

Commitment to Diversity
We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes. ”

At Ten our goal is simple, to become the most trusted service business in the world.  

We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees.   

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

As a Talent Acquisition Manager, you are responsible for overseeing the recruitment process and developing strategies to attract, source and hire top talent. The role works closely with Hiring Managers to understand the company’s needs, create job adverts and develop effective recruitment campaigns that meet agreed company SLA’s. The role also ensures that the recruitment process is efficient, cost-effective and aligned with the Ten’s goals, values and standards. It also ensures compliance with applicable laws, regulations and company policies throughout the recruitment process.  

ESSENTIAL DUTIES & RESPONSIBILTIES

The information below is representative of the work performed in this position; however, it is not all-inclusive. Duties and responsibilities are subject to change based on business needs. Scope of role is defined outside of the job description.   

Talent attraction  

• In conjunction with Hiring Managers, develop and update internal job descriptions and job specifications for all new roles, establishing clear role requirements, skills and / or qualifications.  

• Create external job adverts that give a clear overview of both the company and the role the candidate is applying for.  

• Advertise all current vacancies using the most appropriate and suitable channels – this may include a mix of online job boards, social media, magazines, referrals, networking events and external organisations.  

• Proactively source candidates from various channels, maximising the use of online recruitment platforms, mainly LinkedIn, to headhunt for talent. 

• Utilise bulk advert purchases to reduce direct recruitment costs.  

• Establish and maintain relationships with external recruitment agencies and other partners to support the talent acquisition process. Negotiate competitive rates with external partners, including rebate periods for the first 3-6 months of employment.  

Recruitment campaigns  

• Keep track of all recruitment costs, clearly separating direct recruitment costs versus those of agencies and identifying cost saving opportunities.    

• Manage the vacancy sheet and Ten’s vacancy website, ensuring this is accurate and up-to-date at all times.   

• Work in conjunction with Hiring Managers, to create a recruitment plans for each vacancy, documented within the Role Brief form. This should identify the recruitment process to follow, clear timelines and owners for each stage of the process, and drafts of both prepared and live tasks that will be used to evaluate the required skills / behaviors for the role.  

• Evaluate and screen applications in the first two stages of Ten’s recruitment process (CV screening and phone interviews). 

• Coordinate and organise the remaining stages of the agreed recruitment process, ensuring candidates are communicated to regularly and promptly, regardless of whether they are successful in their applications or not.  

• Create and share reports highlighting key recruitment metrics for each recruitment campaign, sharing learnings where applicable.  

Future talent pipeline  

• In conjunction with Senior Managers, determine and agree the current and future needs of the business, identifying critical and most at risk roles. 

• Identify the skills, experience and competencies required to fill the gap between where the business is today, compared to where it needs to be in the future.  

• Create a talent pipeline to fill any critical / at risk roles. Keep in regular contact with targeted candidates, building strong relationships and engagement with the business.    

Offers  

• Manage the end-to-end recruitment process, including the offer process, ensuring correct expectations are set in regards to job requirements (working hours, bonuses etc) and coordinating offer negotiations.  

• Work closely with the respective People Experience representative to ensure the smooth handover of offer details, and prompt start of the on-boarding process. 

Onboarding

• Prepare, send and collect all required contractual documents
• Conduct background screening checks as per Ten’s standards
• Be ultimately accountable for new starters to be correctly set up on all Ten systems before their first day (including equipment)
• Create a warm onboarding experience for new starters, with clear instructions and expectations set for their first few weeks at Ten
• Relevant reminders are set-up as part of the onboarding process

Others 

• Continuously research and stay updated on industry trends, best practices and new technologies in talent acquisition to improve the recruitment process and candidate experience.  

• Any other required ad-hoc recruitment activities.  

• Upkeep of FTE list for resource requirements 

BEHAVIORAL EXPECTATIONS:  

As Talent Acquisition Manager, you will be expected to role model the behaviors associated with our Ten Standards and our core business values of Member Focused, Trustworthy, and Pioneering. This means approaching your work every day with a positive, solution-oriented, and supportive attitude.  

You should be forward thinking and able to adapt your approach based on industry trends and company goals. You will be a clear and professional communicator and confidently articulate Ten’s values and culture to potential candidates. You have an eye for detail and have strong time management and prioritisation skills. You have demonstrated skill in identifying and solving challenges in the recruitment process and are able to analyse data to make data-driven decisions to optimise the recruitment process. You follow the highest ethical standards, ensuring the recruitment process is fair, transparent and compliant with all relevant laws and regulations.  

We encourage diverse philosophies, cultures and experiences. You play a key role in promoting this.  

We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs. 

SUPERVISORY RESPONSIBILITIES: 

No supervisory responsibilities. 

Guidelines for Home Office:

• Located anywhere in Malaysia
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be completed

EDUCATION/EXPERIENCE:   

Proven track record of success in recruitment. This includes experience in sourcing, screening, interviewing and hiring candidates, as well as managing the end-to-end recruitment process.  

ROLE SPECIFIC COMPETENCIES:  

• Fluent English. Mandarin/Cantonese - written and spoken will be an advantage
• A strong understanding of Ten’s industry and the specific skills and qualifications required for various roles  

• Knowledge and expertise in talent acquisition strategies, using applicant tracking systems (ATS) and various sourcing channels  

• Experience in ensuring compliance with applicable laws, regulations and company policies throughout the recruitment process  

• Ability to use Microsoft Office software and ATS to track, analyse and report on recruitment metrics 
• Ability to collaborate with business leaders to forecast hiring needs and align recruitment strategies with long-term business goals
• Strong communication skills to influence senior leadership, candidates, and recruitment teams across different regions
• Proficiency in implementing diversity and inclusion initiatives to attract a diverse talent pool.

Our people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• A competitive salary depending on experience
• Annual Internet Allowance: MYR 2,400
• Health & Life Insurance
• Remote work arrangement (T&Cs - within Malaysian borders)
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

To find out more about Ten, please watch this short video here.

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs. Ten has a commitment to supporting the delivery of Ten’s environmental, social, and governance goals, and promoting policy adherence.

"Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time."

Overview

At Ten our goal is simple, to become the most trusted service business in the world.  

We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees.   

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. Will you help take us there?  

As a Exclusive Member Relations Team Manager, you will focus on ever improving quality standards, be a role model in delivering World Class service and drive an eagerness to improve our understanding of each individual, their wants and needs with each interaction. Put simply, your team will be expert at building relationships and delivering what the members need, sometimes before they know they know that themselves. You will draw upon existing knowledge, seek out new or commons trends and build ability to connect with members quickly.

You will be required to keep a keen and intimate understanding of our service offering and the expertise of your colleagues to succeed in matching potential member needs and offering a rich, world class service to ongoing members. Bringing Ten’s service to life in a way that suits each unique individual will be key to ensuring that they’re gaining as much value as they can from their membership, and they grow into true advocates of our service. Going the extra mile is not just a requirement but a commitment to ensure the you/the team is delivering exceptional service that exceeds expectations. 

KEY RESPONSIBILTITIES

Team Management and Development

• Maintain key accountability for team performance, identifying and developing strengths and opportunities for improvements
• Actively participate in team meetings and team building activities, providing advice, technical expertise, training, and guidance for the team
• Conduct monthly appraisals and regular coaching and development sessions with the team, ensuring that the team is improving and feels developed
• Engage the team with support for business directives, strategy, and changes

Service Quality

• Drive World Class customer service focus, with the ability to encourage self-challenge and best practice knowledge sharing across the team
• Cultivate and maintain strong relationships with UHNWI clients, understanding their preferences and anticipating their needs to exceed expectations at every turn
• Understanding dissatisfaction, the drivers and how we can solve these, remove trends improve our offering long term.
• Ensure the team meet and exceed member deadlines and expectations
• Drive adherence to performance/servicing/quality improvement standards
• Ensuring escalations are minimised and handled so that we maintain low complaint incidents and improve member satisfaction within the team through coaching, feedback, recommendations for improvement
• Maintain a member centric environment in which the team operates and encourage individuals to strive for exceeding member’s expectations for every interaction
• Understand the needs of members to be able to motivate and assist the team
• Establish strategies for low users, high users and engage members that haven’t used our service for some time, seeking out roadblocks to their use and helping the member and/or Ten navigate these
• Support and encourage both positive and constructive feedback which invites change for the better in your colleagues, process, and procedures and drives learning and improvement which is continuous

Administration

• Seek out ways to improve our product and processes, to positively impact our people and members
• Ensure that our member payments are taken efficiently and on time
• Ensure you take personally, and drive in your team, a keen interest in self-development and improvement

EDUCATION/EXPERIENCE

Knowledge, Skills & Abilities

• Only Hindi speaking candidates who are CURRENTLY based in the India will be considered
• Must be fluent in native English and Hindi. Excellent written & oral communication is a MUST. Fluency in other languages, particularly is highly regarded, as a plus, but not mandatory. Please be prepared to take language test in any language you mention as a skill.
• Multiple years of team management experience, preferably within membership services or similar

• Must have experience in luxury lifestyle management or relevant experience as an executive assistant with responsibility for a demanding individual or family 
• Demonstrable experience of improving and developing teams
• Well-travelled and able to use your own experiences to inspire our members along side in-depth knowledge of luxury destinations worldwide.

• A strong understanding of UHNW expectations and demands within India.
• Proven ability to build and maintain strong relationships with clients, as well as with partners, vendors, and other stakeholders in the luxury lifestyle management, fostering trust and loyalty.
• Demonstrated professionalism and discretion when handling confidential information and interacting with high-profile clients are essential to maintain client privacy and trust.
• Understanding of and experience using a CRM system 
• Possess local expertise and familiar with GCC market 
• Can do attitude with strong understanding of Indian culture
• Flexible with different shift patterns 
• Exceptional verbal and written communication skills, combined with demonstrated problem solving ability 
• A deep sense of empathy and ability to connect with members quickly and building trust 
• Confidence in communicating with UHNW clients 
• A ‘can do, will do’ mindset, willing to get whatever is needed done 
• A high sense of ownership in everything you do, taking responsibility 
• Incredible ability to drive noticeably high member satisfaction 
• Analytical in approach, with a commercial understanding to service delivery 
• Additional but non-essential; potentially more mature, from a wealthy background themselves, could be wives of ex-pats etc 

Guidelines for Hybrid/Home Office option:

• Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement, with up to 60% Home Office possibility.
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be complete

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits:

• Offer flexible work arrangements including Hybrid work possibilities
• One (1) month paid Sabbatical after 5 years of Service, without tapping into annual leave
• Access to lots of great travel and entertainment discounts as our clients’ members would!
• Global Team, with diversity at its core.
• Possibility of growth within a dynamic and international company

Who We Are

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Coutts, Bank of America, Westpac and Royal Bank of Canada.

As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.

Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

Looking ahead, Ten's strategy revolves around four key areas:

• Deliver a world-class member experience
• Invest in technology
• Expand contracts with new and existing clients
• Establish a foothold in new markets by leveraging its market-leading service proposition

For more information, please watch Ten's Growth Engine Video https://tenlifestylegroup.com/investors/#growth-en...

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs.

“Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time.”

To complement our APAC team in India, we are looking for a Virtual Concierge in the area of Luxury Lifestyle Management.

If you have a proven luxury hospitality and/or Lifestyle Concierge background, with an excellent knowledge of the products and worldwide destinations associated with high-end travel and leisure, have outstanding sales and customer service skills and are enthusiastic and self-motivated to further your career with the best in luxury lifestyle management - Ten Lifestyle Group - want to hear from you!

We are looking for self-motivated, customer service-focused individuals who are passionate about providing the perfect concierge experience for our members every time - whether a short trip for business or a leisure holiday for the whole family. You will be able to build significant customer relationships, provide outstanding customer service, tap into your sales ability and excellent product knowledge.

Key Responsibilities

• Service our members in a polite and professional way at all times
• Design requests by telephone and email in English & Hindi mainly in the areas of restaurant/club reservations, gift organization, tickets (sports, culture), spa/fitness, yacht, flowers, transport, sightseeing for premium cardholders, considering all the needs of the customer
• To manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookings.
• Keep yourself up to date within all Lifestyle trends for the APAC market
• Active sale of promotions and exclusive events
• Proactively offer tailored lifestyle suggestions to your members to maximize the value they get from the service,
• Research the best options to meet exceed the lifestyle requirements of the member
• Approaching your work every day with a positive, solution-oriented, and supportive attitude

EDUCATION/EXPERIENCE

Knowledge, Skills & Abilities

If you have worked in Luxury Retail, Hotels and Resorts, Account Management, VIP Concierge, Luxury Travel - this could be an excellent career progression and an opportunity to work for a growing award-winning company.

• Only Hindi speaking candidates who are CURRENTLY based in the India will be considered
• Must be fluent in native English and Hindi. Excellent written & oral communication is a MUST. Fluency in other languages, particularly is highly regarded, as a plus, but not mandatory. Please be prepared to take language test in any language you mention as a skill.
• 2+ years experience in leisure orientated sector of business, hospitality, retail, leisure, Customer service, concierge or call center
• Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time
• Strong administration skills and be able to prioritized workloads to meet strict deadlines
• Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture
• Are service-oriented, flexible and able to work under pressure
• Have a positive attitude and identify with Ten Group values
• Value exceptional service and live by this motto
• Computer Literate: to a high level and proficient with all Microsoft Office programs (Outlook, Excel, Word, PowerPoint) ; additional software or CRM tools experience of advantage
• Flexibility : This position is a full-time 40-hrs per week role on a shift basis, The right candidate needs to be flexible in offering their services from Monday to Sunday, including Public Holidays.

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits:

• Offer flexible work arrangements including Hybrid work possibilities
• One (1) month paid Sabbatical after 5 years of Service, without tapping into annual leave
• Access to lots of great travel and entertainment discounts as our clients’ members would!
• Global Team, with diversity at its core.
• Possibility of growth within a dynamic and international company

Who We Are

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Coutts, Bank of America, Westpac and Royal Bank of Canada.

As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.

Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

Looking ahead, Ten's strategy revolves around four key areas:

• Deliver a world-class member experience
• Invest in technology
• Expand contracts with new and existing clients
• Establish a foothold in new markets by leveraging its market-leading service proposition

For more information, please watch Ten's Growth Engine Video https://tenlifestylegroup.com/investors/#growth-en...

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs.

“Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time.”

To complement our APAC team in Hong Kong, we are looking for a Mandarin & Cantonese-speaking Luxury Lifestyle Manager in the area of Luxury Lifestyle Management.

If you have a proven luxury hospitality and/or Lifestyle Concierge background, with an excellent knowledge of the products and worldwide destinations associated with high-end travel and leisure, have outstanding sales and customer service skills and are enthusiastic and self-motivated to further your career with the best in luxury lifestyle management - Ten Lifestyle Group - want to hear from you!

We are looking for self-motivated, customer service-focused individuals who are passionate about providing the perfect concierge experience for our members every time - whether a short trip for business or a leisure holiday for the whole family. You will be able to build significant customer relationships, provide outstanding customer service, tap into your sales ability and excellent product knowledge.

Key Responsibilities

• Service our members in a polite and professional way at all times
• Design requests by telephone and email in Mandarin, Cantonese and English mainly in the areas of restaurant/club reservations, gift organization, tickets (sports, culture), spa/fitness, yacht, flowers, transport, sightseeing for premium cardholders, considering all the needs of the customer
• To manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookings.
• Keep yourself up to date within all Lifestyle trends for the APAC market
• Active sale of promotions and exclusive events
• Proactively offer tailored lifestyle suggestions to your members to maximize the value they get from the service,
• Research the best options to meet exceed the lifestyle requirements of the member
• Approaching your work every day with a positive, solution-oriented, and supportive attitude

If you have worked in Luxury Retail, Hotels and Resorts, Account Management, VIP Concierge, Luxury Travel - this could be an excellent career progression and an opportunity to work for a growing award-winning company.

• You MUST have excellent language skills in professional English and Mandarin, and/or Cantonese, in written and spoken (HSK K- advanced level, HSK 5 or 6).
• 2+ years experience in leisure orientated sector of business, hospitality, retail, leisure, Customer service, concierge or call center
• Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time
• Strong administration skills and be able to prioritized workloads to meet strict deadlines
• Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture
• Are service-oriented, flexible and able to work under pressure
• Have a positive attitude and identify with Ten Group values
• Value exceptional service and live by this motto
• Computer Literate: to a high level and proficient with all Microsoft Office programs (Outlook, Excel, Word, PowerPoint) ; additional software or CRM tools experience of advantage
• Flexibility : This position is a full-time 40-hrs per week role on a shift basis, The right candidate needs to be flexible in offering their services between the hours of 07:00-23:00 local time, Monday to Sunday, including Public Holidays

Guidelines for Home Office :

• Located in Hong Kong
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be completed

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• A competitive salary depending on experience, plus performance-based bonus.
• Flexible Hybrid work arrangement (T&Cs apply)
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Who are we?

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Coutts, Bank of America, Westpac and Royal Bank of Canada.

As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.

Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

Looking ahead, Ten's strategy revolves around four key areas:

• Deliver a world-class member experience
• Invest in technology
• Expand contracts with new and existing clients
• Establish a foothold in new markets by leveraging its market-leading service proposition

For more information, please watch Ten's Growth Engine Video https://tenlifestylegroup.com/investors/#growth-en...

Commitment to Diversity

We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”

Overview of the Role:

We want to drive and develop our supplier relationships and partnerships to provide our members priority/guaranteed access to the world’s most popular live events, restaurants and luxury brands. To deliver unique access, key benefits and experiences for our members and relevant corporate clients across the world of Sport, Music, Theatre and the Arts plus other categories. Your role is to support the Global Proposition department in driving, managing and communicating new projects, workstreams and initiatives.

You will be responsible for overseeing a variety of global projects to ensure that the objectives are clearly defined and achieved within the time, budget and client requirements. You will take full accountability for the projects you manage, ensuring that you deliver on all the client, member and internal requirements and that these are communicated effectively to internal stakeholders.

As the Junior Programme Manager, you will shape and determine project governance and work cross-functionally with stakeholders of all levels to ensure the agreed project outputs are delivered. You will manage risks and blockers along the way and communicate project status at all intervals. You will also shape and communicate prioritisation of projects, ensuring that the most impactful projects and initiatives are delivered globally.

You will always think ahead, to develop and execute new strategies and processes to deliver significant impact on growth, product improvement and global team revenue. You will have the ability to drive and implement new innovations and changes with support and buy-in from Senior Stakeholders across the business. 

You will be innovative and creative with identifying solutions ensuring that you are playing an active part in developing our Global Proposition Strategy.

Key Responsibilities:

• To take full accountability for a series of global projects and end-to-end management, including launch, delivery, change management and reporting.
• Define each project’s scope and delivery and communicate these to stakeholders of all levels to ensure transparency across the team.
• To set measures and targets for new and existing projects that contribute to the overall business need and ensure theses are communicated to global stakeholders.
• To implement and communicate prioritisation and governance of global projects to ensure that the most impactful projects are delivered.
• Coordinate and lead project contributors to ensure that the projects are realised in an efficient and timely manner.
• Ensure the projects are adequately resourced and the team is trained and managed.
• To be fully accountable for project reporting, monthly MI and data analytics to measure the success of projects and programmes.
• To work with the Senior Partnerships Programme Manager/Head of Regions/Director to create a holistic strategy for improving efficiencies, member experience, project delivery and digital growth.
• Lead on global forums and meetings to communicate new initiatives, project developments and the roadmap.
• To be a beacon of best practice in your project management style at all times; to create and nurture a culture of success, professionalism, and mutual support when launching new projects.
• Role model’s Ten’s values and embeds them in the strategic and day to day management of projects and programmes. 

• Project management; being able to manage highly complex global projects with multi-stakeholders internally and externally  
• A clear thinker and self-starter that can drive outcomes on their own initiative 
• Able to drive cross-functional and varied projects whilst ensuring a consistent delivery 
• Ability to hold stakeholders and contributors responsible for their actions 
• Can successfully run and deliver multiple projects simultaneously  
• Analytical decision maker; using performance data and leadership skills to drive results  
• Can effectively communicate with stakeholders from all levels 
• Ability to initiate and lead on new business initiatives and proposal; ensuring these are aligned with the team’s key objectives  
• Can demonstrate experience of working within a customer-lead industry and strives to continuously deliver excellent customer service 
• Broad working knowledge of key brands and partners globally across various lifestyle industries (travel, retail, ticketing)  
• Proven track record of successful project management   
• Natural commercial drive; always seeking new opportunities and creativity with the partnerships, clients or internal stakeholders.  A natural networker who can develop and implement new initiatives to commercially impact the team and business   
• A passion for working in a business that places members and customer service at their core as well as commercial success 
• An analytical mindset, to use data to drive change  
• A natural communicator who always takes the time to keep their team and colleagues informed and up to date 
• Great people skills; you can demonstrate the ability to influence senior stakeholders and colleagues across teams and will be recognised as a supportive, effective and highly driven colleague. Having the ability to work effectively and professionally during period for high pressure 
• Project Management qualification preferred: PRINCE2 PMP or Agile 

• Strong MS Office skills, particularly in Excel, PPT, Word 

Our people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits regardless of where they are based. Not only do we enjoy monthly Treats on Ten (on the tenth of each month!) but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.

One of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.

Who We Are

Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video This is what we Do!

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”

Do you deliver exceptional customer service?

Do you have an eye for detail?

Are you passionate about travel?

Are you motivated by a challenging and fast paced environment?

Yes? Read on…

Working on the front line as a Travel Reservations Specialist, your ultimate goal is to deliver consistent and exceptional customer service to ensure our members have the best experience each time they contact TEN.

In this role you will be the primary contact for one of our top clients in the Asia/Pacific region. You will liaise directly with their customers to facilitate all of their ground transportation requirements. You will handle a high volume of calls as well as emails and engage with members to understand their requirements and complete the reservation process.

The ideal candidate will have:

• Excellent language skills in professional English
• Exceptional communication and interpersonal skills, maintaining a calm and professional manner at all times
• Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
• Initiative and creativity to best meet the needs of our members
• Ability to work independently, in a team and perform well with little supervision
• High adaptability to a dynamic changing environment
• Previous experience working in the travel industry as well as customer service, handling a high volume of calls would be an added advantage

• Flexibility : This position is a full-time 40-hrs per week role on a shift basis, The right candidate needs to be flexible in offering their services between the hours of 07:00-23:00 local time, Monday to Sunday, including Public Holidays

Guidelines for Home Office :

• Located anywhere in Philippines
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be completed

Rewards designed around you:

Our people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development. All our employees also enjoy a range of benefits regardless of where they are based. Not only do we enjoy monthly Treats on Ten (on the tenth of each month!) but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.
One of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.

Who We Are

At Ten our goal is simple, to become the most trusted service business in the world.

Ten is a leading global lifestyle management business with presence in over 20+ offices globally and more than 1300+ employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.

As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video here.

Commitment to Diversity
We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes. ”

世界に20拠点を構えるグローバル企業であなたらしく活躍してみませんか？

『TEN』は富裕層向けのコンシェルジュサービスを展開している会社です。

世界に誇る日本の「おもてなし」の心を体現し、弊社の成長に参画してくださる方を募集しております。

＜仕事内容＞

富裕層のお客様からさまざまなご依頼を電話やチャットにてお受けします。

依頼内容は---

　〇接待に最適なお店を予約したい

　〇予約困難な人気店をどうしても利用したい

　〇ゴルフ場を予約して

　〇京都旅行のおすすめの観光スポットとホテルを予約してほしい

　などなど、ニーズに合わせパーソナライズした対応を行っていきます

仕事の流れ

・電話でご依頼を承る

・ご依頼事項に関してお調べ・リサーチ

・ご提案事項をお客様にご報告

※ご希望にかなわない時は代替え案を用意するなどのご準備をするなどの対応も行います

＜研修＞

入社後は4週間ほどの研修を用意しておりますので、未経験でも安心してスタートいただけます。

研修では、グループの理念や、各種サービスの基礎、社内システムの操作方法、電話応対やマナーを学んでいただきます。

＜MUST＞

社会人経験1年以上

日常会話以上の英語力

＜WANT＞

• 接客経験や電話応対の経験
• 向上心をもって働くことのできる方
• 自発的に行動できる方
• 基本的なPCスキルをお持ちの方（OutlookやTeamsを使用いただきます）

＜こんな人歓迎＞

• SNSやグルメサイトから人気店を調べて食べに行くのが好きな方
• ワインなど何かの知識に関して誰にも負けませんという方

★コンシェルジュ未経験者も活躍中

★英語のスキルを活かしたい方（英語スキルは必須ではございません）

＜福利厚生＞

• 社会保険完備
• 産前・産後休暇、育児休暇制度
• 介護休暇制度
• リフレッシュルームのお菓子、ドリンク無料提供
• 勤続休暇制度

　　※5年、10年など会社に在籍している方には最長1カ月の休暇が取得可能

• リモートワーク導入中

＜勤務時間＞

入社後約1か月から2か月程度：9時-23時の9時間拘束（8時間勤務、1時間休憩）出社勤務

入社後約3か月以降：23時-7時の9時間拘束（7時間勤務、2時間休憩）フルリモート

世界に20拠点を構えるグローバル企業であなたらしく活躍してみませんか？

ロンドンに拠点を置く、外資系企業「TEN」は、富裕層向けのコンシェルジュサービスを展開しております。

2012年に設立された日本法人では、【クレジットカード会社の会員様】 や、【高級車のオーナー様】 に向けてサービスを提供します。

＜仕事内容＞

日本のメンバー サクセス マネージャーとして、下記を対応いただきます。

●苦情対応

●会員満足度の向上

こちらのポジションにはメンバーと直接話すことも含まれますが、主な目的は、様々な苦情管理を管理＆監督することです。

マネージャー、チームマネージャー、およびその他の関連する役割、およびそれらのスキルの向上

効果的な QA、コーチング、トレーニングを通じて従業員をサポートします。このポジションを通して、苦情が減少し、会員満足度が上がることを期待しております。

クライアント サービス チームの主要パートナーとして、下記役割も果たします。

●苦情に対して、円滑なクライアントとのコミュニケーションの担当

●クライアントに情報を提供し、円滑なコミュニケーションを維持すること

●きちんと情報を管理＆共有することが必要となります。

●Ten MAID に関するフィードバック、および Ten MAID の成功に関する企業への報告

●苦情管理

＜必須＞

社会人経験1年以上

＜こちらの経験があると尚良し＞

• 日本マーケットにおける苦情対応経験

• 苦情後のリピート利用率と顧客満足度管理

• チームを超えてエスカレーションされる苦情の割合を最小限に抑えること

• マネージャー経験

★英語のスキルを活かしたい方（英語スキルは必須ではございません）

＜福利厚生＞

• 社会保険完備
• 産前・産後休暇、育児休暇制度
• 介護休暇制度
• リフレッシュルームのお菓子、ドリンク無料提供
• 勤続休暇制度

　　※5年、10年など会社に在籍している方には最長1カ月の休暇が取得可能

• リモートワーク導入中（試用期間後、ハイブリッド勤務可能）

世界に20拠点を構えるグローバル企業であなたらしく活躍してみませんか？

『TEN』は富裕層向けのコンシェルジュサービスを展開している会社です。

世界に誇る日本の「おもてなし」の心を体現し、弊社の成長に参画してくださる方を募集しております。

＜仕事内容＞

採用されたスタッフへ新人研修としてビジネスに従事できる知識とスキルを身につけることを行います。

必要に応じてスタッフに合わせたコーチングとフィードバック セッションを提供し、品質を定期的に評価することで、最初の新人研修からチーム環境へのスムーズな移行ができるように、業務を遂行します。

研修実施（スキーム研修・システム研修含む）（50％）
• スキーム研修の実施

• システムトレーニングの実施 (TenMAID および Genesys を含む)

• レーニングの実施

• 基礎専門研修のサポート（専門チームによる最新のプロセスを提供）

• 新しいスキーム立ち上げトレーニングのサポート

• 新入社員向けトレーニング後に必要に応じて追加の特別トレーニング セッションを実施し、学習を強化します。

• リクエストに応じてトレーニング資料を作成および更新できる能力（日本語と英語の両方）

• 日本で展開する前のグローバルトレーニング資料の翻訳（英語から日本語）

• グローバルTDチームと共有するためのトレーニングレポートの翻訳（日本語から英語）

• グローバル TD ミーティングに出席し、他の APAC および EMEA のトレーナーと協力してトレンドを収集し、ビジネス要件に合わせたトレーニング ソリューションを設計します。

Ten での最初の 8 週間に新規参入者にトレーニング サポートを提供する (30%)

• 日本事業に入社する新入社員のオンボーディングトレーニングをサポートし、TEN に入社してから最初の 8 週間のサポートを提供します。

• 評価を実施し、新規スターターとの定期的なチェックインセッションを実施して、関連するフィードバックを提供し、習慣とパフォーマンスの変化を促進します。

• すべての新規参入者がプロセスの変更について最新の状態にあり、優れたメンバー満足度につながるサービスを理解していることを確認します。

• トレーニング記録を管理し、トレーニングの結果を関係者、特に新入社員ラインマネージャーとピープルエクスペリエンスチームに伝達します。

• トレーニング中に新しい人をチームに紹介し、該当する場合、専門トレーニング/シャドーイング、および屋外遠足 (例: ホテル サファリ/ダイニング サファリ) などのチームの学習と絆を深める活動を促進します。

• オンボーディング トレーニングの完了後、チーム リーダーへの新しいスターターの引き継ぎを完了し、各新しいスターターについてメモを作成し、必要に応じてトレーニング チームや他のマネージャーとフィードバックを共有します。

LM Sharepointの管理(10%)

• SharePoint 上で LM ナレッジ ベースを作成および管理し、LM が自分の役割で実行する必要があるすべてのプロセスにアクセスできるようにします。

• アップロードされるプロセスについて運用担当者が定期的に相談を受け、そのプロセスに同意するようにする

• 世界中のトレーナーと協力して、可能な限り世界的に足並みをそろえながらも、必要に応じて地域性を維持する

＜研修＞

入社後は4週間ほどの研修を用意しておりますので、未経験でも安心してスタートいただけます。

研修では、グループの理念や、各種サービスの基礎、社内システムの操作方法、電話応対やマナーを学んでいただきます。

＜MUST＞

社会人経験1年以上

＜WANT＞

• 日本語と英語でのコミュニケーション - クライアント、経営陣、ビジネスパートナーと効果的にコミュニケーションを図るための優れた口頭および書面コミュニケーションスキル（電話および電子メールコミュニケーション）を備えた、自信と説得力のあるコミュニケーションスタイル

• 裁量 – 会社の機密事項や機密事項を処理する能力 • 常識 - 常識的な理解を適用して、詳細ではあるが関与のない書面または口頭の指示を実行する能力 • 責任感 - 自分の行為に対して責任を負う、または責任を負う能力

• 独立性 - 最小限の監督の下で独立して作業し、自発的に取り組む能力 • 詳細志向 - プロジェクトやタスクの細部に注意を払う能力 • 時間管理 - 利用可能な時間を活用して、指定された期限内に仕事を整理し完了する能力

• 正確さ - 作業を正確かつ徹底的に実行する能力

• コンピュータ能力 - MS Office、CRM ツール、インターネットに関する優れたコンピュータ スキル

＜福利厚生＞

• 社会保険完備
• 産前・産後休暇、育児休暇制度
• 介護休暇制度
• リフレッシュルームのお菓子、ドリンク無料提供
• 勤続休暇制度

　　※5年、10年など会社に在籍している方には最長1カ月の休暇が取得可能

We want to drive and develop our supplier relationships and partnerships to provide our members priority/guaranteed access to the world’s most popular live events, restaurants and luxury brands. To deliver unique access, key benefits and experiences for our members and relevant corporate clients across the world of Sport, Music, Theatre and the Arts plus other categories. Your role is to grow revenue for the business and delight members through positive NPS results and feedback. As well as fulfil contractual obligations for client exclusive benefit programmes.

Your role as Senior Partnership Manager, will ensure that you are working with other key stakeholders both within live entertainment proposition and with the wider teams in general; Ensuring that together as a team proposition are delivering and meeting business expectations by achieving key metrics.

You will share your work across other departments and offices, ensuring they have an excellent knowledge of our partnerships and are making the most effective use of them.

As an industry lead, your knowledge and passion to motivate and drive performance of lifestyle managers, operational teams and the platform should consistently be shared. You (and in turn the lifestyle management team(s)) should always be up to date with current market trends, what competitors are delivering, what our members are obtaining access to, unique market leading partnerships and eager to develop entertainment knowledge, based on growth of Ten and corporate clients.

The mentality of the successful candidate must be “if you build it, they will come” rather than seeing the development of our proposition programme as “chicken and egg”. They will also need to be passionate about learning and widening commercial skills into other sectors. You will think ahead to develop and execute new strategies and processes ensuring growth of relationships leading to enhanced team revenues and member experiences. You to have the ability to drive and implement new innovations and changes with support and buy in from senior stakeholders across the business. 

Who we’re looking for

An experienced, dynamic and reliable individual that is looking to grow their experience within the business and take on line management responsibility. Most importantly you’ll be passionate about people, and helping them to perform to the best of their ability.

Who We Are

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Coutts, Bank of America, Westpac and Royal Bank of Canada.

As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.

Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

Looking ahead, Ten's strategy revolves around four key areas:

• Deliver a world-class member experience
• Invest in technology
• Expand contracts with new and existing clients
• Establish a foothold in new markets by leveraging its market-leading service proposition

For more information, please watch Ten's Growth Engine Video https://tenlifestylegroup.com/investors/#growth-en...

Key Responsibilities

• To take full accountability for all partnerships and contracts secured by you that fall within your market across all genres. Develop clear strategies to ensure we have best in market offers, inventory (e.g. Ticket allocations) commission agreements in place (where not detrimental to access), and proposition materials (e.g. Social Media assets)
• To support Lifestyle Managers within Australia and APAC (or those using APAC suppliers) to maintain relationships with partners to ensure we are nurturing an ongoing sustainable relationship for future growth
• To monitor performance of partnered suppliers and ensure they are delivering a consistently high-quality service; driving improvements to member satisfaction/NPS and efficiencies
• Monitor redemption, data analytics and demand of live events and ticketing genres to ensure it’s resonating with the member base. Based on this continued understanding make improvements to the strategy by member group (or client) and region ensuring we have relationships in place which are driving engagement, acquisition, loyalty and revenue 
• Work closely with the Global Proposition Director, Content and Marketing department ensuring all offers and events have maximum exposure to members
• To be continuously aware of competitors and what they are delivering to ensure we are always one step ahead in the market
• To work closely with the relevant operational teams across the business to ensure you are fully aware of all best practice to ensure we are consistently improving processes
• To work with the relevant stakeholders across the business to create a holistic strategy for approaching vendors. To ensure teams across the business are kept fully up to date with changes and new processes implemented
• To drive efficiency within entertainment teams (or entertainment requests) by continuously developing and improving processes; sharing successes and implementing processes learnt from other regions
• Propose and implement new strategies, campaigns and to positively impact on member satisfaction/NPS, corporate revenue and efficiencies 
• Contribute to wider strategic goal, and offer procurement for the global team or for wider region with support from your Director
• Work with Client Services and Regional Business Development Managers with all client related matters; supporting on new business proposals
• Be available to lead, maintain and support on any established client and member relationships

We are looking for someone who is:

• Experience in procuring and maintaining Live Entertainment relationships (across multiple levels e.g. Promoters, Ticketing Platforms, venues eg), benefits and offers, contract management and negotiation.
• Has experience in, but not essential: Broad working knowledge of key brands and partners globally across various lifestyle industries (retail, dining)
• Ability to initiate and lead on new business initiatives and proposal; ensuring these are aligned with the Live Entertainment and general proposition key objectives
• People management skills; having the ability to motivate and drive performance in others (whether line reports or colleagues). Effectively communicating and motivating people to ensure you are always obtaining the best results.
• Can demonstrate experience of working within a customer-led industry and strives to continuously deliver excellent customer service.
• Project management; being able to manage highly complex global projects with multi-stakeholders internally and externally
• Account management; to interact with Senior stakeholders building trust and loyalty, ensuring you deliver on all requirement agreed, point of escalation and present new business initiatives
• Able to create and drive strategy within the Live Entertainment sector, using performance data, industry knowledge and leadership skills to make analytical decisions.
• Ability to use Excel and Powerpoint to an independent, competent, professional level
• Experience in marketing and use of social media to drive promotion and usage of assets and proposition negotiated
• To be a beacon of best practice in your leadership style at all times, to create and nurture a culture of success, professionalism
• Proven track record of negotiating and procuring relationships offers or events; or managing a sales/negotiation team  
• Natural commercial drive and innovation, always seeking new opportunities and creativity with the partnerships, clients or internal stakeholders.  A natural networker who can develop and implement new initiatives to commercially impact the team and business 
• A passion for working in a business that places members and customer service at their core as well as commercial success
• A passion for motivating and developing people
• A natural communicator who always takes the time to keep their team and colleagues informed and up to date, always considers the best way to tailor communication to different individuals rather than robotically forwarding emails and reports
• Great people management skills; you can demonstrate the ability to influence and persuade senior stakeholders and colleagues in other departments, and will be recognised as a supportive and effective colleague particularly during busy or high-pressure periods for the business

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits:

• A competitive salary will be offered depending on experience
• Offer flexible work arrangements including Hybrid work possibilities
• Annual Leave of 25 days per annum and an additional 3 extra days of annual leave in the third year
• One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Lucrative Ten Loyalty Rewards program
• Remote Working Holidays - Travel and Work for up to 4 weeks per year!
• Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Possibility of growth within a dynamic and international company

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs.

“Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time.”

Overview

We are looking for someone that can create a systematic ETL approach to plan and maintain data architecture while keeping it aligned with business requirements. Additional to this, support the data team in improving the process to store optimized datasets, the analytics team in building the data pipelines for the Tableau and support Scientist in creating the datasets for Machine Learning and predictive models.

Who We Are

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Coutts, Bank of America, Westpac and Royal Bank of Canada.

As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.

Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

Looking ahead, Ten's strategy revolves around four key areas:

• Deliver a world-class member experience
• Invest in technology
• Expand contracts with new and existing clients
• Establish a foothold in new markets by leveraging its market-leading service proposition

For more information, please watch Ten's Growth Engine Video https://tenlifestylegroup.com/investors/#growth-en...

Core Responsibilities

• Putting together large, intricate data sets to satisfy both functional and non-functional business needs.
• Determining, creating, and implementing internal process improvements, such as redesigning infrastructure for increased scalability, improving data delivery, and automating manual procedures.
• Building necessary infrastructure using Cloud based and SQL technologies. This will enable effective data extraction, transformation, and loading from a variety of data sources.
• Reformulating existing frameworks to maximize their functioning.
• Building analytical tools that make use of the data flow and offer a practical understanding of crucial company performance indicators like operational effectiveness and customer acquisition.
• Helping stakeholders, including the Analytics, Preposition, Operations and executive teams, with technical data difficulties.
• Working on data-related technical challenges while collaborating with stakeholders to support their data infrastructure needs.
• Remaining up-to-date with developments in technology and industry norms can help you to produce higher-quality results.

• Bachelor's degree in computer science, software or computer engineering or a related field.

• Must have 5-7 years of professional experience as a Data Engineer or similar role
• Experience in building ETL process on SQL and cloud-based technologies.
• Experience working with Azure, AWS Redshift, SQL, Snowflake etc.
• Proficiency in SQL and Python
• Experience with cloud-based data technologies such as AWS or GCP
• Knowledge of data modeling and database design principles
• Excellent problem-solving and troubleshooting skills
• Strong communication and collaboration abilities

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits:

• Offer flexible work arrangements including Hybrid work possibilities
• One (1) month paid Sabbatical after 5 years of Service, without tapping into annual leave
• Access to lots of great travel and entertainment discounts as our clients’ members would!
• Global Team, with diversity at its core.
• Possibility of growth within a dynamic and international company

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs. Ten has a commitment to supporting the delivery of Ten’s environmental, social, and governance goals, and promoting policy adherence.

"Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time."

We are seeking a passionate, motivated and resourceful Account Manager to join the Client Services team, responsible for developing and managing the relationship of key corporate accounts and ensure the existing contract is successful and grows in revenue and profitability through successful and deep relationship with the clients and close monitoring and management of the local team.

The role will also be a key support to the operations in the region. This will be a key role to ensure that central functions such as Quality Assurance, Training, MAID development, content generation and management, and the Ten culture are adopted as best practice in the region.

Who are we?

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Coutts, Bank of America, Westpac and Royal Bank of Canada.

As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.

Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

Looking ahead, Ten's strategy revolves around four key areas:

• Deliver a world-class member experience
• Invest in technology
• Expand contracts with new and existing clients
• Establish a foothold in new markets by leveraging its market-leading service proposition

For more information, please watch Ten's Growth Engine Video https://tenlifestylegroup.com/investors/#growth-en...

Key responsibilities

Relationship Management / Business Partnerships

• Build strong and trusted relationships at all levels with our key account client organisations, from board level to account managers, operational teams and customer facing staff.
• Act as the primary relationship owner for your assigned portfolio of top tier client accounts. 
• Develop and nurture business partnerships to secure a long term growth.
• Ensure that we over deliver on our contractual commitments to maintain client loyalty and be a key influence within the clients business for strategic decisions connected to their customer engagement and retention goals.
• Identify leads for contract growth opportunities with the aim of always being one step ahead of the client in recognising where Ten can make a contribution to their aims.

Day to Day Account Management

• Manage any day-to-day queries/issues with the Client promptly.
• Intervene in any member satisfaction issues to ensure they are solved quickly and to minimise any damage at the account level.
• Work closely with the operational team to ensure they are clear on the evolving requirements and service levels of all corporate accounts.
• Provide accurate management information reports on time accompanied by a positive commentary reinforcing the value of the service, and run effective monthly review meetings and Quarterly Business Reviews.
• Ensure invoices are well managed, allowing for payment to be made on time and according to the contract schedule.
• Support the RFP process for contract renewal.

Business Analysis

• Undertake data and analysis of our offering to competently manage each corporate account, ensuring we optimise the service and have strategies in place to drive the key metrics of each account.
• To quickly understand and analyse data relating to new accounts and their operational delivery requirements in order to translate findings clearly and concisely to colleagues.
• Suggest solutions and improvements to manage highlighted issues through data analysis, and manage the implementation of solutions across the business and with the client organisation.

Marketing Management

• Develop and implement profitable and appropriate marketing programmes within your accounts to drive engagement.
• Work collaboratively with key departments such as Content and Propositions to design strategies to grow our digital footprint, embracing technology and enabling Ten to deliver the best possible service.
• Identify opportunities to grow the size and value of the contract, and to follow through on these, setting an example which other team members follow.

We are looking for:

• Client facing experience across regional markets
• Managerial experience across senior stakeholders
• Excellent communication abilities and presentation skills (includes business writing expertise, delivering PowerPoint presentations and negotiation skills)
• A highly numeric mind and a love of data
• Ability to work under pressure and to tight deadlines
• Great commerciality
• Relationship building with proven success in developing and maintaining long-term business relationships with key clients

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• A competitive salary depending on experience, plus performance-based bonus.
• Remote work arrangement (T&Cs - within Malaysian borders)
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Commitment to Diversity

We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes. ”

Embark on a journey with us! We have an exciting opportunity to join our Global Travel teams as a Tailormade & Luxury Travel Consultant. In this role, you will be responsible for planning and booking luxury journeys and experiential holidays all over the globe for our members, who are the most valuable customers of the world’s leading private banks, luxury brands and premium financial services.

With your exceptional customer service skills, passion for travel and excellent research ability, you will help ensure we become the foremost choice for our members tailormade and luxury travel requests. You will have a great knowledge of the luxury travel market and be able to create, deliver and convert unique, high value itineraries into bookings.

Who We Are

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Coutts, Bank of America, Westpac and Royal Bank of Canada.

As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.

Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

Looking ahead, Ten's strategy revolves around four key areas:

• Deliver a world-class member experience
• Invest in technology
• Expand contracts with new and existing clients
• Establish a foothold in new markets by leveraging its market-leading service proposition

For more information, please watch Ten's Growth Engine Video https://tenlifestylegroup.com/investors/#growth-en...

Our ideal candidate is someone who:

• Is a true globe-trotter with strong experience and knowledge in several destinations
• Is a customer service champion, passionate about creating long lasting relationships with clients and going the extra mile to deliver the perfect experience every time.

Responsibilities

• Create and book bespoke luxury itineraries for our members
• Creation of high quality, bespoke itineraries for our high value members from the initial planning stage to the post booking and welcome home. Including flights, hotels, villas, rental cars, railways, round trips, package deals, cruises, private jets, yachts, transfers, excursions, activities, and VIP ground services
• Take comprehensive travel briefs via the phone or video consultations
• Commercially knowledgeable and able to ensure itineraries are both high quality and accurately and competitively priced so members receive the best possible value
• Preparation of tailor-made offers and travel documents, preparation of travel itineraries, obtaining visas and general admin.

Contribute to the expansion of our tailormade travel proposition

• Actively suggest ideas for destination guides or other editorial productions, and for offers/members benefits which the Editorial and Commercial teams can develop.
• Helping to maintain and build new relationships with hoteliers, airlines, Destination Management Companies, and tour operators. Thus, ensuring continuous growth of our travel service, by collaborating with the global travel team and ensuring your region is developing
• Engage with the member to promote Ten’s other services which include dining, attractions and guides relevant to the travel request
• Support overall business SLA’s and objectives

• Minimum of 3 years' experience within the Travel Industry, preferably within the luxury market
• Experience with DMCs is an advantage
• Experience of using a varied supplier base, including hotels, airlines, DMCs, and tour operators
• An understanding of booking terms and conditions / cancellation policies
• Well-travelled with a good international understanding of different destinations
• Experience with Amadeus or other GDS system is preferred, but not essential
• Proven track record of travel sales performance and the ability to be proactive rather than reactive
• Knowledge of industry regulations and operating licenses such as IATA, ATOL

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits:

• A competitive salary will be offered depending on experience
• Offer flexible work arrangements including Hybrid work possibilities
• Annual Leave of 25 days per annum and an additional 3 extra days of annual leave in the third year
• One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc.)
• Lucrative Ten Loyalty Rewards program
• Remote Working Holidays - Travel and Work for up to 4 weeks per year!
• Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Possibility of growth within a dynamic and international company

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs.

“Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time.”