Total 208 job vacancies by Resorts World At Sentosa Pte. Ltd.

This role provides strategic leadership and supports hotel operations aimed at the luxury segment.

Key Responsibilities:

• Inspire Excellence: Lead a high-performing team driven by a shared commitment to guest satisfaction and seamless luxury experiences, drawing from extensive experience in launching and managing luxury properties.
• Strategic Financial Stewardship: Utilize strong financial acumen to manage hotel business unit budgets, ensuring sustainable fiscal performance and exceeding targets while enhancing profitability across all operations.
• Innovative Operational Initiatives: Implement advanced technologies and best practices that optimize labor, reduce costs, and elevate guest experiences with personalized, memorable service, ensuring cost-saving and operational efficiencies.
• Elevate SOPs: Continuously refine and align SOPs with emerging industry trends, driving consistency and elevating service standards in every facet of the operation.
• People & Culture Development: Foster an engaging, inclusive workplace that encourages growth and professional development, building a track record of team retention and an empowered work culture.
• Market & Competitor Insight: Conduct regular market analysis to recommend strategies that expand the hotel’s business reach and enhance its competitive positioning in the luxury market.
• Data-Driven Decision Making: Use analytics and performance metrics to identify opportunities for growth, optimize revenue, and strengthen marketing efforts, focusing on brand development and revenue growth.
• Excellence in Quality Service Leadership: Establish and oversee luxury hospitality SOPs that benchmark against international standards, ensuring award-winning service quality and guest satisfaction.

Qualifications

• Bachelor’s degree in Hospitality Management or related field.
• Over 10 years in senior management within the luxury hotel industry, ideally with experience in launching or repositioning brands and proven operational successes.
• Strong expertise in hotel operations, revenue management, and financial stewardship, with demonstrated success in elevating 5-star service standards and driving strategic growth.
• Exceptional leadership, stakeholder management, and team development skills, with a focus on innovation and results in fast-paced, high-stakes environments.

Primary Responsibilities

• Be responsible for general office management, secretarial, and administrative support for the outlet and the Management
• Schedule meetings, coordinate appointments, arrange travel and take minutes for the management
• Update the personal files of the outlet's team members and help to maintain leave, public holidays, food hygiene certificates, confidential records, documents and databases
• Prepare weekly, monthly or any ad hoc reports for the management
• Prepare service purchase requisitions, service purchase order to vendors, guests chefs and submit relevant documents for tax clearance to IRAS in a timely manner
• Apply Work Pass Exemption for guest chefs visiting for consultant work, ensure the document preparation along with the recording and reimbursement for taxi fare
• Prepare purchase order documents via Peoplesoft
• Assist new team members with the casual labour onboarding process, e.g. uniform fitting, staff pass, door access, IGPOS access, etc.
• Prepare signage for operation hours, events, promotions, pillar flyers, price tags, etc.
• Upload and update event calendars, manual payment requisition records and SOP in a timely manner
• Assist and monitor cleaning contractor passes, attendance and performance

Requirements

• Minimum "O" level or its equivalent
• Minimum 2 years’ experience in Administrative work, preferably in the F&B industry
• Possess Computer skills in Word, Excel, PowerPoint, Outlook
• Positive attitude and ability to work in a dynamic environment
• Ability to speak Chinese to liaise with Chinese-speaking associates

The Assistant Director is responsible for shaping, driving, and delivering an integrated digital experience across all guest touchpoints (web, app, etc.) to achieve business goals. This role requires a commercially driven leader who understands that a seamless digital experience is key to driving business value.

Job Responsibilities

Strategic Planning

• Develop Digital Strategy and Roadmap: Create an integrated digital experience strategy and roadmap across various guest touchpoints (e.g., web, digital channels, app) to deliver business objectives.
• Drive Digital Innovation: Leverage emerging digital platforms, mobile technology, and advanced marketing technologies to enhance marketing capabilities and foster a culture of innovation.
• Cross-Functional Partnership: Collaborate with cross-functional teams to ensure the digital roadmap aligns with and achieves business goals.
• Data-Driven Insights: Utilize data-driven methodologies and tools to gather and analyze customer insights, thereby shaping marketing strategies and informing business decisions.

Digital Channel and Marketing Technology

• Platform Owner: Oversee the end-to-end management and profitability of customer-facing digital touchpoints, acting as the technical-integrator for cross-functional go-tomarket plans.
• Technology Stack Optimization: Evaluate, implement, and continuously optimize the marketing technology stack to achieve alignment with performance marketing KPIs and overall business goals.
• Channel Performance Management: Own and drive business performance across key channels, including web, mobile and app platforms.

Digital Analytics and Insights

• Data Advocacy: Champion the importance of data-driven insights within the organization, promoting a culture of data-driven decision-making.
• Cross- Functional Collaboration: Lead the analytics function to deliver actionable insights to cross-functional teams and business units to optimize digital channel functionalities, campaigns and marketing activities.
• Upskill Teams: Lead initiatives to upskill teams in data literacy and the application of data-driven strategies to enhance overall performance.

Team Management and Development

• Team Leadership: Build and lead a high-performing team, promoting a culture of continuous innovation, growth and learning.
• Mentorship and Support: Provide guidance, mentorship, and support to team members, encouraging personal and professional development.

Stakeholder Management

• Relationship Building: Cultivate and maintain strong relationships with both internal and external stakeholders, including key vendors and partners.
• Strategic Communication: Effectively communicate strategies, goals, and results to senior stakeholders, securing buy-in and navigating expectations to ensure alignment with KPIs and business objectives

Job Requirements

• Bachelor’s degree in Digital Marketing, eCommerce, Information Technology, or a related field; advanced degree preferred.
• Minimum of 12 years of relevant experience, with a proven track record in transformation management and the development of digital channel and marketing technology capabilities within a fast-paced and complex environment.
• Deep passion and expertise in digital and technology, with a strong understanding of digital channel technologies, digital marketing applications, CX/UX principles, SEO/SEM best practices, analytics platforms. Experience in Adobe Martech solutions (eg. AEM, Adobe Target, Adobe Journey Optimizer, Adobe Analytics) is a must.
• Familiarity with major social media platforms including regional platforms such as WeChat, Weibo, Douyin, RED, Line, Kakao.
• Exceptional leadership abilities with a demonstrated passion for building, inspiring, and nurturing high-performing teams.
• Strong communication, interpersonal, and collaboration skills, with a proven ability to foster teamwork and drive synergies across departments.
• Ability to thrive in a fast-paced, dynamic environment with strong agility and the capability to manage multiple projects and competing priorities.
• Proven experience in managing digital marketing strategies across multiple regions, with a deep understanding of regional market dynamics, consumer behaviors, and digital trends. Ability to tailor strategies to diverse markets while ensuring consistency in brand messaging and alignment with global objectives.

Primary Responsibilities

• Develop daily/monthly operational and financial reports, dashboard/matrix to keep track of departments’ productivity and financial performance.
• Monthly review of Transportation departments’ financial performance against historical results, forecasts, and budgets, and provide recommendations to reduce redundancy, improve efficiency and ensure financial targets are met.
• Timely review of accuracy of Transportation statistics required for weekly and monthly reporting purposes.
• Review departments’ billing and statistical recording processes and implement procedures to straighten any process inefficiencies and ensure billing and data records are timely, accurate and complete.
• Maintenance of daily and monthly operational data for statistical reporting.
• Involved in contract tender exercise for departments’ required products and services with Procurement and respective Operations teams and conduct detailed review of terms and clauses for contractual agreements.
• Support and review financial aspects of operational projects and initiatives which drive process improvements and guest satisfaction.
• Develop and review Standard Operating Procedures (SOPs) to ensure procedures are in line with Finance, Procurement and Compliance requirements.
• Review of Transportation departments’ contractual and purchase requisition listing to ensure timelines are complied with Procurement and Compliance requirements.
• Perform ad hoc and routine analyses supported with data and financial projections/impact as assigned by Management for strategy and operational decision-making purposes.
• Interpret and analyze business statistical data to support Operations teams with execution of process enhancement initiatives.
• Spearhead on the development and maintenance of annual operating and capital budgets and preparation of budget justifications for Transportation departments.
• Key liaison between Transportation and other internal stakeholders (Procurement, Compliance, Finance) to address questions relating to departments’ financial performance, reports and any relevant processes.

Requirements

• Degree in Accountancy, Finance or related with at least 5 years work experience in similar capacity related to business planning or financial analysis
• Strong analytical and problem-solving skills with attention to detail
• Excellent written and verbal communication skills and adept at managing stakeholders
• Strong collaboration skills, with an ability to work effectively in a team and with stakeholders from different functional areas.

Overview

We are seeking for a highly motivated and skilled Experience Development Manager to lead the design and implementation of innovative experiences that resonate with our diverse visitors – as part of our dynamic Brand Management team for S.E.A. Aquarium (S.E.A.A.) and Singapore Oceanarium (SGO), a first-class institution that champions marine education and protection, launching in 2025.

The team member will take on the role of an experience design expert, leading the development of content for touchpoints within the SGO visitor journey.

Key Responsibilities

Experience Development

• Oversee the development and implementation of innovative and inclusive exhibition strategies that engage diverse audiences.
• Lead the planning and development of all visitor touchpoints that enhance the brand experience and strengthen brand affinity, ensuring they align with SGO’s goals and objectives. Visitor touchpoints include and are not limited to onsite platforms, seasonal curated events, exhibitions, brand activations, SGO website and mobile app
• Collaborate with in-house design and education teams and external designers/ consultants to create engaging, informative and impactful guest experiences.
• Manage external creative agencies and vendors to ensure the delivery of high-quality experiences, aligning with project goals, timelines, and budget requirements, while fostering collaboration and driving innovative solutions.
• Keep abreast of new and emerging marketing and experiential trends across attractions and entertainment industries with a focus on marine conservation and ocean protection.

Content Development

• Work closely with various internal teams to plan, identify and curate a pipeline of marine science, research and conservation-led content and translate them into compelling relatable brand stories to promote ocean literacy and amplify SGO’s continuous efforts in education, research and conservation.
• Review and provide brand counsel on content creation related to marine science across different teams in SGO.
• Be the subject matter expert on accurately interpreting scientific concepts and scholarly information in engaging content that is appropriate for the SGO brand, tone of voice and target demographic.
• Ensure all content is accessible, inclusive and suitable for a diverse audience.

Project Management

• Responsible for driving multiple project timelines and deliverables to ensure timely production of high-quality content for various touchpoints in SGO.
• Drive collaboration and provide support to cross-functional teams to achieve business objectives.
• Create and maintain comprehensive project documentation.

This role will report to the Assistant Director of the Brand Management team.

Requirements

• Degree from a recognised university; in Communications, Environmental Studies, Life Sciences, or any other relevant discipline.
• Minimum 5 years of relevant experience in experience design, visitor engagement, event planning, or a similar role.
• Passion for education, sustainability, and creating experiences that inspire action.
• Excellent communication and collaboration skills, with a creative mindset and problem-solving ability.
• Strong collaborator and able to work across various internal teams and external partners.
• Strong leadership and project management skills, with the ability to manage multiple projects and meet deadlines.
• Excellent writing skills required to write compelling and insightful content, preferably with expertise in science communication.
• Able to thrive in a fast-paced and dynamic work environment.
• Proficiency in MS Office (PowerPoint, Word, Excel).
• Knowledge in Adobe Creative Suite (e.g. Photoshop, Illustrator, etc.) is a plus.

Primary Responsibilities:

• Project Coordination: Actively monitor and manage ongoing F&B projects to ensure adherence to timelines, budgets, and quality standards.
• Stakeholder Communication: Serve as the primary liaison for internal and external stakeholders, facilitating effective project execution and maintaining strong relationships with designers, contractors, and vendors.
• Quality Assurance: Conduct regular site inspections and quality checks to guarantee that all work aligns with project specifications and meets high quality standards.
• Team Communication: Ensure effective and clear communication across project teams and with stakeholders, organizing and documenting meetings, and ensuring follow-up on action items.
• Project Planning Support: Assist in developing detailed project plans, including timelines, budgeting, and resource allocation, to ensure project success.
• Tendering Process Assistance: Support the tendering process by preparing documents, evaluating bids, and assisting in the selection of contractors/vendors.
• Documentation: Maintain comprehensive documentation throughout all project stages, ensuring all project details are accurately recorded and accessible.
• Financial Management: Manage sourcing requests, capital expenditure requests, and purchase orders as necessary to support project execution.

Requirements:

• 1-2 years of experience in project management, with a preference for experience in the F&B or hospitality sectors.
• Familiarity with F&B operations, customer experience, and up-to-date on the latest dining trends and technologies.
• Proficiency in Microsoft Office Suite and design software such as SketchUp and CAD.
• Excellent analytical, problem-solving, and critical thinking skills. Strong interpersonal and presentation skills, with the ability to operate independently in a fast-paced environment.

Job Responsibilities

• Perform cashiering duties
• Account for all commodities and financial instruments at the cashier counter
• Ensure strictest compliance within regulatory requirements, established policies and standard operating procedures

The Environmental Analyst is an integral member of the Veterinary Care & Environmental Health department and is responsible for carrying out habitats water sample collection, routine and non-routine water quality analysis, soil, run-off and rainwater bacteriology and air quality surveys. The information gathered is reviewed by various business units to ensure a healthy environment optimal for the animal’s wellbeing, and a safe environment for our staff and guests.

Job Responsibilities

• Collect water samples and perform daily physicochemical analyses from the oceanarium habitats.
• Collect soil, rain and run-off samples and perform physicochemical and microbiology analyses.
• Perform air quality analysis during haze periods.
• Ensure that all instruments, equipment, laboratory fixtures, glassware and general laboratory ware in the Environmental Health laboratory are properly maintained to manufacturer specifications for optimal performance.
• Assist in preparing monthly inventory reports on supplies and reagents.
• Prepare and report all results accurately and in timely manner ensuring all necessary team members are informed.
• Always maintain a clean and organized work environment.
• Assist in clinical diagnostic laboratory analysis.
• Assist in medicines preparation.

Job Requirements

• Adhere to work policies.
• Use of Windows-based MS Office programs including but not limited to word processing (MS Word), spreadsheet (MS Excel), and presentations (MS PowerPoint).
• Familiar with basic laboratory instrumentation purpose and operation.
• Demonstrative ability to perform all analysis.
• Think critically to assess, interpret and report anomalies of data.
• Must be able to work as a team player in a dynamic work environment.
• Possess good communication and interpersonal skills.
• Comfortable and willing to work with animals.
• Able to swim and comfortable working in an aquatic environment.
• Maintain confidentiality of RWS animals’ health information at all times.

Responsibilities

• Welcome the guest at the entrance and assist to lead guest to their table.
• Recommend and take order on food and beverage to the guest
• Assist in decanting of the wine and provide wine services.
• Process the food orders and operating a cash register, replenishment of stocks, cleaning the restaurant and completing other assigned tasks.
• Interact with guests; provide warm and memorable guest experience, ensure all guest receive prompt and excellent standard of service
• Ensure that all purchases are processed through proper procedures

Requirements

• Preferably 1 year experience in customer service
• Good interpersonal and communication skills with cheerful personality
• Able to perform shift, including weekend and public holiday

The Director (Attraction Projects) is responsible for leading the comprehensive development of major attraction projects at Resorts World Sentosa, focusing on show and ride components. This role involves managing all aspects from planning and budgeting to design, construction, and commissioning, ensuring projects are completed on time, within budget, and meet quality and guest experience standards.

Key Responsibilities:

• The Project Director (Attraction Projects) will manage a team of creative, technical, and managerial professionals, overseeing strategic decisions and cross-functional collaboration to achieve project objectives.
• Contractor & Specialist Management: Oversee the selection, contracting, and performance of contractors, vendors, and fabricators. Ensure alignment with project objectives, quality standards, and timelines while managing all external communications and deliverables.
• Team Leadership: Build and lead a multidisciplinary team of Creative Directors, Engineers, Designers, and Project Managers. Provide mentorship and foster a collaborative environment to ensure effective project delivery.
• Creative & Design Management: Manage the creative and design processes, working with internal teams and external consultants to ensure all design phases meet creative goals, budget, and schedule.
• Budget & Schedule Oversight: Ensure projects remain within approved budgets and schedules. Provide regular updates and maintain comprehensive documentation for senior management.
• Compliance & Safety: Ensure adherence to all environmental, health, and safety regulations throughout the project lifecycle.

Qualifications:

• Education: Bachelor's degree in Architecture, Engineering, Construction Management, or a related field is preferred
• Experience: At least 12 years of experience in managing large-scale projects in theme parks, entertainment, hospitality, with proven skills in managing complex teams, budgets, and timelines. This role requires a strategic leader with a strong track record in delivering large-scale projects from concept to completion.

Job Description

1. Responsible for project implementation, installation and commissioning of RWS’ surveillance systems.
2. Provide on-site testing and troubleshooting.
3. Perform both preventive and corrective maintenance.
4. Maintain spares and perform other workshop activities.
5. Ensure camera installations and relocations are conducted in a timely manner to ensure that the demands of the Casino Department are met as per the approved surveillance plans.
6. Ensure RWS’ surveillance systems are monitored and maintained in a good and compliant condition to ensure zero downtime.
7. Abide by the Surveillance policies and procedures.
8. Strictly adhere to the Department’s Code of Ethics and Confidentiality, and conduct duties in a professional, responsible and compliant manner at all times.

Job Requirement

• Meet Casino Regulatory Authority's statutory requirement of minimum 21 years of age
• Diploma/Higher NITEC/NITEC from a recognized training institute.
• Must be able to work rotating shifts, including weekends and public holidays
• Technical knowledge or experience in electrical/electronic work. IT Network knowledge would be an added advantage.
• Experience in CCTV or card access system. Fresh graduate with no prior experience is welcome to apply.

Job Responsibilities

• Facilitate Educational Tours, Public Programmes and Learning Journeys to allow Guests to have an in-depth learning experience, and provide insightful information about animals and habitats in the aquarium. This can include programmes conducted in Mandarin.
• Facilitate overnight camps to share fun facts and information about animals in a fun and interactive manner to engage and educate our Guests. This can include overnight camps conducted in Mandarin.
• Interact with Guests to share information on sustainability and conservational matters, and emphasize the importance of taking care of the environment.
• Contribute ideas to new learning journeys that are being developed.
• Assist in packing of logistical items for all Tours, Programmes and Learning Journeys to ensure smooth execution of all our programmes.
• Provide exceptional Guest services by observing safety protocol and upholding service standards.

Job Requirements

• GCE O/A Levels, Diploma and above, in any discipline.
• Passion in serving Guests.
• Good communication and customer service skills.
• Experience in engaging children and students (guiding, tutoring, teaching, etc) will be an advantage.
• As some programmes may be conducted in Mandarin, fluency in the Mandarin language will be an advantage.
• Passionate about marine animals and environment. Knowledge/background in Marine Biology or marine animals would be useful.
• Confident interacting with large groups of people regarding topics related to marine animals and environment.
• Friendly and approachable.
• Willingness to learn new things.

Job Responsibilities

• Perform animal husbandry and complete underwater tasks for assigned animals to the highest standard
• Prepare and deliver daily diets and nutritional requirements to animals under care
• Assist in animal medical procedures and transfer of animals between locations
• Maintain cleanliness of exhibits
• Perform general maintenance of aquariums and exhibits, repair tools and equipment
• Observation and data recording of animal behavior
• Daily siphoning of debris /waste and cleaning of acrylic panels in exhibits

Job Requirements

• Diploma or Degree in Marine Science, Aquaculture, Biological or Life Sciences
• Scuba diving certification of Open Water Dive and above preferred.
• Candidates with no scuba diving certification may also apply. Training and certification will be provided.
• Confident to work in an aquatic environment
• Passionate about working with animals
• Passion for environmental sustainability and conservation
• Able to perform shift work, including weekends and public holidays

Key Responsibilities:

• Maintain, and repair all audio, visual, and lighting (AVL) systems and associated parts.
• Perform AVL systems testing and troubleshooting technical issues.
• Plan and execute maintenance and improvement works.
• Onsite troubleshooting and preparing technical findings and reports for management review
• Monitor spare inventory and recommend replacement quantity

Requirements:

• Nitec/ Diploma in Audio/ Lighting/ Electrical Engineering or related field of studies
• 1-2 years of hands-on experience in show-entertainment devices Audio-Visual/ Video and Lighting technologies, preferably with AVLC system integration experience. Candidates with no prior experience but with a keen interest in developing their technical skills will be considered.
• Ability to perform shift work (day or night) and weekends/public holidays and work-at-heights.
• Basic computer skills (MS office).
• Knowledge in show controller such as Medialon, and Alcorn Mcbride. QSYS DSPs & Lighting controllers, its peripherals, and multiple types of Audio and Video configurations/ devices would be an advantage.
• Know-how in PC/ Server troubleshooting and Networking and some knowledge in PLC would be an advantage.
• Basic computer skills (MS office).

Primary Responsibilities:

• Ensure smooth traffic flow and monitor carpark occupancy.
• Execute carpark enforcement duties, include handling of penalties for non-compliance.
• Provide transport-related services including reservation of carpark lot, verification and directing of event vehicle, buggy shuttle service, displaying of event signage, closure of lanes/ ramps, etc.
• Attend to guest enquiries, timely incident reporting, prompt emergency response, tabulate valet data, queue management of taxi, public and staff bus and coach bay operations.
• Provide assistance to our guests, include changing of punctured tyre, jumpstart of vehicle, carpark redemption and ensure smooth exit from the carpark.

Requirements:

• Minimum GCE ‘O’ Level
• Able to perform shift work, including weekends and public holidays
• Possess multi-tasking and time management skills
• Knowledge and experience in problem solving