What you can expect from usWe offer a competitive salary of £21,840.32 days annual leave plus bank holidays.Opportunity to furthe.....
What you can expect from us
We offer a competitive salary of £21,840.
32 days annual leave plus bank holidays.
Opportunity to further increase annual leave with service or through the holiday purchase scheme.
Immediate entry to our Pension scheme (matched contributions up to 10%).
A great flexible working environment, with a range of family friendly policies.
Simply Health cash plan with financial benefits and the option to extend to your family.
Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
Paid leave for absence including sickness, maternity, paternity, and adoption leave.
Access of up to £150 annually through the ‘Learning for life’ scheme.
Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
Develop your career with support and access to training and qualifications allowing you to develop your professional development to MRICS.
About the role
We are now recruiting an Apprentice Fire Safety Surveyor to support the effective management of Fire Risk Assessment and Fire action compliance across Onward in accordance with regulatory undertakings to ensure Onward is fully compliant and reduces any residual risk to customers, colleagues and third parties.
This is a home based role where there is no daily requirement to attend an office but it is expected that the successful candidates will attend the office when required for training, meetings and other team events.
Candidates will complete a Level 4 Fire Safety Inspector from Compass Training as part of the apprenticeship.
As part of this course you will complete a mixture of online and in person training usually taking place every Thursday.
Responsibilities:
Property Support
Assist in ensuring compliance with contract specifications, monitoring performance standards and minimising risk across a variety of workstreams.
Assist in undertaking completion checks at handover stage, following up on outstanding work items assessing all aspects of quality control and ensuring customers are delighted with the completed works.
Assist in ensuring Landlord compliance related certificates/reports are obtained in a timely manner for updating in Onwards management systems.
To work closely with the response repairs, compliance, and strategy teams to ensure properties are maintained to a high standard, works are programmed in a timely manner and that accurate completion documentation is received and recorded to ensure overall compliance and customer safety.
Data Management
Assist the Project leads to maintain up to date information relating to Fire Safety Compliance risk, including ensuring the operation and development of appropriate data management systems, accurately recording all testing, inspection, and remedial works.
Health and Safety
Assist the Project leads to ensure Health & Safety compliance with legislative requirements including CMD Regulations.
Partnership Working
Attend and contribute to contract meetings (Pre-start / Progress).
Attend joint site meetings and inspections with colleagues of tenanted properties to resolve customer complaints, record property condition and identify repair requirements and manage relevant works through to completion.
Customer Service
Support the team to record, maintain and resolve customer queries verbally and within Onwards Customer Relationship Module.
Skills, experience and potential
Essential:
Ability of working in a customer facing environment.
Ability to learn relevant IT packages including Word, Excel, databases and Teams.
Ability to manage data accurately and to demonstrate attention to detail.
Ability to manage a varied workload whilst achieving objectives.
Excellent problem solving and negotiation skills.
Ability to work both independently and as part of a team in order to achieve collective goals.
Excellent communication skills (both verbal and written).
A methodical approach to work, with sound organisational skills, within a team environment, but also an ability to work on your own.
Desirable:
An interest in a housing related field.
An interest in the housing / construction environment.
Qualifications
Essential:
Educated to GCSE level standard in Maths and English ( Level 9-4) or equivalent qualification/ experience.
Competent in the use of ICT in Microsoft applications. such as Word, Excel, Powerpoint etc.
Desirable:
Basic construction ONC/HNC qualification or equivalent.
Fire Safety/Landlord Compliance qualification or experience.
About Onward
Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across in 52 neighbourhoods across the region.
We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.
In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.
We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.
If candidates have any questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on HumanResourcesTeam@onward.co.uk and a member of the HR Team will be in touch.
Please note that we reserve the right to close the vacancy early prior to the closing date.
