Total 4 job vacancies by Office of Human Resources Management

As a Chief Learning Officer, you will perform the following duties:

• Direct and manage corporate learning and development programs for all of GSA. Ensure that long-range learning initiatives are aligned with GSA’s mission, strategic goals, and priorities. Provide leadership and direction for enterprise-wide training and development programs, which includes managing and developing all virtual/on-line training programs as well as overseeing the operation of GSA’s learning management system.

• Design, develop, and deliver service-wide training programs and initiatives to meet a wide range of employee development needs, ranging from technical Federal Acquisition Service and Public Building Service subjects to administrative, support, customer service and senior-level leadership and organizational effectiveness courses.

• Conduct training needs assessments and provides feedback mechanisms, for survey data and evidence on managing results. Conduct surveys to determine training needs required by organizations to meet long- and short-range goals. Monitor organizational implementation and updating of plans. Develop programs and design courses to meet common and special developmental needs of GSA Central Office Services and Staff Offices and the regions.

• Forge relationships with key external learning organizations, including universities, colleges, learning solutions providers, and other educational entities to ensure the effective exchange and dissemination of professional and technical information. Identify and incorporate best practices from industry and government into the learning and development strategy and ensure application of latest developments in training practices, methods (to include blended and social learning), delivery, equipment, devices and aids in GSA training and career programs.

• Supervise and direct the work of a staff of professional and support personnel. Carry out human capital responsibilities to ensure productivity and efficient use of resources. Organize and plan staff work assignments on an annual basis. Recommend priority program goals, objectives, and action plans to the Director, Human Capital Strategic Planning, Policy and Training Division.

As a Human Resources Specialist, you will perform the following duties:

• Serve as an employee relations expert and provide substantial management advisory services in very complex employee relations matters. Determine methods for fact-finding; interpret a variety of guidelines; resolve conflicts in the facts or the guidelines as necessary; and determine the best method to present findings and recommendations to management when providing advice and assistance.
• Apply and interpret appropriate employee relations principles, guidelines, regulations and statutes for identifying the problems which are often complicated by conflicting information, management indecision or indifference or lack of precedent, providing alternative courses of action within the framework of these principles, guidelines, laws and regulations. Devise solutions to problems, which are presented to management after comprehensive study analysis in a professional manner, citing the facts and basis for conclusions. Reviews and recommends appropriate action on complex and controversial employee relations issues.
• Coordinate adverse actions with the Office of General Counsel to ensure cases that can be appealed to a third party forum. Research regulations, third-party decisions (such as MSPB, EEOC, FLRA decisions) and case files to prepare agency position or rebuttals on hearings and record appeals. Address complex issues and questions pertaining to hours of work, and the leave administration program.
• Provide advice and guidance to managers related to all phases of the performance management process. Assist management in developing critical elements and performance plans and in carrying out the performance management responsibilities. 
• Provide direction and on-the-job training, as well as technical guidance and assistance, to lower-graded ER/LR Specialists in the branch. Advise management on the administration of the provisions of negotiated agreements. Advise managers/supervisors as to items that require negotiation with the union as a result of a change of working conditions and/or personnel policies or practices.
• Consult with agency officials to assure proposed policies are consistent with existing provisions of negotiated labor contracts. Advise managers of their responsibilities under the various steps of negotiated grievance procedures which includes researching and providing advice pertaining to complex clauses. Advise managers/supervisors of their responsibilities under the various steps of administrative grievance procedures.

As a Human Resources Specialist, you will perform the following duties:

• Provide information and data for managerial reports on personnel actions; compile data for personnel and statistical reporting.
• Serve as liaison with system users and assure timely and accurate implementation and processing of actions and production of reports.
• Identify automation support needs and develop ways to meet these needs. Provide advice and assistance to users, document system operations, train users (Processing and Personnel Records Management (PPRM) staff, clients, and their staff members), perform quality assurance checks of the database, identify and correct database problems, and troubleshoot functional problems.
• Assist with system problems and devising solutions, advise users on temporary procedures to be employed in processing actions. Monitor progress and follow-up to ensure action is taken and preventive measures are in place.
• Provide training for user personnel on HR Links for the PPRM and regional personnel. Provide and assist with the development of user job aids to improve friendliness of the HR Links system.
• Serve as liaison with IBM in improving the quality and timeliness of HR Links.

This announcement is open to ICTAP/CTAP, VEOA and Military Spouses ONLY. 

As a Human Resources Specialist, you will perform the following duties:

Duties at the GS-07 Grade Level

• Resolve technical problems related to processing a wide variety of personnel and payroll actions through a variety of Human Resources Information Systems. Process personnel actions and benefit documents to ensure that processing is in conformance with Office of Personnel Management and GSA regulations and procedures.
• Facilitate, track and monitor requests for future system requirements and enhancements for modules within the system. Maintain current on the development status and functional capabilities of HR Links and other systems to eliminate or minimize duplication of functions. Coordinate with respective functional subject matter expert to analyze and interpret the request and impact on current processes and procedures.
• Routinely monitor system entries to assess operational status. Coordinate with respective facilities to provide additional training and/or instruction when concerns are identified.
• Maintain a log utilizing Google Docs which includes information on the date, the nature and origin of end user request and the date and nature of resolution.
• Provide technical advice to staff and serviced organization officials to ensure timely implementation of new subsystems and/or enhancements to existing system. Respond to customer inquiries via telephone, email, and personal contact.

Duties at the GS-09 Grade Level

• Process personnel actions and benefit documents to ensure that processing is in conformance with Office of Personnel Management and GSA regulations and procedures. Resolve technical problems related to processing a wide variety of personnel and payroll actions through a variety of Human Resources Information Systems.
• Facilitate, track and monitor requests for future system requirements and enhancements for a modules within the system. Maintain current on the development status and functional capabilities of HR Links and other systems to eliminate or minimize duplication of functions. Coordinate with respective functional subject matter expert to analyze and interpret the request and impact on current processes and procedures. Conduct extensive research including reviewing personnel action history, error messages, system requirements and capabilities, interface between HR Links, PAR systems, and other Human Resources Information Systems (HRIS) relevant factors to identify the cause of problems and to develop workable solutions. Provide information and coordinates with Payroll, information technology staffs, and users to resolve problems. Take appropriate corrective actions and explains to users the source of problems and the steps required to resolve the problem.
• Provide nationwide help desk services for GSA Nationwide employees. Provide technical advice to staff and serviced organization officials to ensure timely implementation of new subsystems and/or enhancements to existing system. Evaluate problems, trends, and patterns and determines the need for user training, application modifications, or other solutions to resolve wide-spread problems. Provide feedback to management along with recommendations for improvements. Provide customer training and on-site assistance as needed.
• Respond to customer inquiries via telephone, email, and personal contact. Maintain a log utilizing Google Docs which includes information on the date, the nature and origin of end user request and the date and nature of resolution.

This position has job functions that must be executed within specific geographic locations. The official duty station is a federal facility, leased space, or an alternative worksite (typically the employee’s home) within the specified geographic area. Although you must reside and perform the job functions in the specific geographic location, it will not require you to report to the agency worksite on a regular and recurring basis.