Total 44 job vacancies by North West Ambulance Service

Locations: We are recruiting for Call Handlers based at our Integrated Contact Centres (ICC) in Middlebrook in Bolton.


Salary: Band 3. Basic pay £24,071.00 rising to £25,674.00after two years. For potential earnings with shift enhancements/unsocial hour payments but not including overtime, a typical call handler on a basic salary of £24,336.00 who works approximately 25% of their hours as unsocial hours could expect to get paid in the region of £30,000.00 per annum, before tax and deductions.

Are you someone who thrives in high-pressure environments? Do you have a passion for being the first point of contact for those in need when they need us the most? Can you provide a voice of reassurance and support? If so, North West Ambulance is looking for individuals like you to make a real difference!

Join our team and take on a vital role as a call handler for North West Ambulance.

You will need experience of data input (Office 365) and a high standard of keyboard/typing skills. Experience of working in a call centre or customer service environment is desirable. We are looking for individuals who have a passion for providing excellent customer service. You will also have a flair for telephone communication and enjoy working in a role that is challenging as it is rewarding.



Call Handlers working in an integrated call centre will be the person managing a variety of calls from a wide range of different patients. Calls may range from people requiring general medical advice, emergency dental treatment or looking to arrange ambulance transport ahead of an appointment. The call handler gathers as much information as possible, where applicable, assess the call, and provide clear, correct advice that could potentially save a life, whilst remaining calm under pressure.

Handling a wide range of calls and thriving amid the challenges this presents, requires an outstanding amount of resilience and emotional strength as you will be supporting unwell and upset patients at their time of need. Your support will make a difference to lives and requires people who can be there for those that need it, sometimes in the face of adversity and trauma.

This is a highly pressurised environment where you may be in contact with people in extremely stressful situations; our callers can be upset, angry, anxious, or hysterical. People call the ambulance service for a variety of reasons, and you would need to be confident in dealing with a range of people in varying situations. You will be working in a fast-paced environment and must be able to adapt to change quickly and must be aware of the stresses of the role and what impact this may have on you as an individual, considering these points carefully before applying.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Successful candidates will have to deliver correct care advice and guidance to callers’ dependent upon the reason for the call. Full training will be given to the successful candidates and an excellent career structure is available for future career progression. A full range of shifts will need to be covered, including bank holidays, public holidays, weekends and may include working nights. If your shift falls on a bank holiday, it will form part of your working hours. This includes the Easter and the festive period. Due to the nature of the hours only applicants over the age of 18 can apply for this role.

We are currently looking for full-time call handlers. However hours considered will be 30+, Please note: full-time training for up to 10 weeks must be committed to.

Some examples start times are Monday to Friday from 16:00 hours and weekends from 08:00 hours. There is an expectation that candidates are flexible and available to accommodate working a number of set shifts per week including weekends.

It is recommended that you read the attached frequently asked questions explaining the training process which will also contain a sample shift pattern. Further information can also be provided at interview.

Please be aware that this role does not currently meet the criteria for Health & Care Worker sponsorship. Candidates requiring sponsorship may wish to review the eligibility criteria at gov.uk before applying.

Assessments Centres and interviews will take place on the weekend of 30th November 2024 at Middlebrook site. Candidates will only be invited to one site and will receive one interview and assessment therefore please ensure you apply for the correct location in which you would like to be based. Assessments will need to be passed before the candidates can progress to interview.

Full Time courses will run up to 10 weeks of training and will start on

06/01/2025 & 24/02/2025

It is a pre-requisite that candidates must successfully complete the training program, including all examinations.

Candidates must be able to attend full time training course, taking into consideration that there would be no annual leave allowed within these 7 weeks.

By joining the North West Ambulance Service, you will have the opportunity to develop your career but also contribute to the well-being of our community, make a positive impact and be the first voice someone can rely on during their time of need.

Shift patterns shared with this Call Handler job advert are the current set of patterns that are required by NWAS. Please note that if you choose to apply for a course more than 3 months away, these patterns will be subject to change as they are frequently reviewed to ensure that staffing matches up with where we need people the most. If you are successful in obtaining a role as a Call Handler more than 3 months away, NWAS will contact you closer to your start date to confirm which patterns are available at that point in time to choose from to enable you to make any necessary plans around them.



“NWAS reserve the right to close this live advert earlier than the specified date, subject to a high volume of applications, therefore candidates are encouraged to submit their application at the earliest convenience to ensure contention.”




This advert closes on Thursday 14 Nov 2024

An exciting opportunity has arisen to become an integral member of the recently established Patient Advice and Liaison Service (PALs), working closely with the Resolution Team, managing a case load of concerns and enquiries from our patients and service users.

We are committed to providing the required knowledge and skills to either start or continue your development in this field of enquiries and assessment of concerns raised with our service.

The successful candidate should have a keen interest in improvement, and enabling positive change and feedback throughout all areas of the service that NWAS provides. We work closely with service lines throughout NWAS, inclusive of Paramedic Emergency service, Patient Transport Service and Integrated Contact Centres. We would therefore welcome candidates with experience or knowledge of the services that NWAS provides, and those who can build on these already strong relationships needed to enhance feedback and learning from concerns raised.

Communication, both verbal and written is a key element of the role, as is excellent customer service skills. The successful candidate should be confident in speaking on the telephone, and is a core function of this role.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Please ensure that you have read and understood the job description and person specification before applying.


This advert closes on Tuesday 12 Nov 2024

This role provides a high level, professional and confidential executive support function to the Director of Integrated Contact Centres, ensuring they are fully briefed and prepared for their respective activities in order to deliver their part of the corporate agenda as well as their responsibilities in respect of the NHS and any relationships or activities they may participate in across a local; regional or national footprint.

Outstanding interpersonal skills with a high degree of discretion and sensitivity are needed to interact with a range of people within the Trust at all management levels across all functions of the business and outside the Trust. Your level of business knowledge will enable you to make informed decisions in the absence of the Director.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Please ensure that you have fully read the job description and person specification before applying for this role.


This advert closes on Friday 25 Oct 2024

Education Planning Coordinator



Salary: Starting salary at £29,970.00 per annum



An exciting opportunity has arisen within the Learning Governance Team at the North West Ambulance Service for an Education Planning Coordinator. It is full-time role on a permanent basis (37.5 hours per week) and is based at the Trust Headquarters at Ladybridge Hall, Bolton and a future centralised education team base. The role offers the opportunity for agile working and there will be a requirement to be able to travel across the Trust footprint.



Why North West Ambulance Service?



We are an ambitious Ambulance Trust and pride ourselves on the difference we make to our people, our patients, and our communities.



We are committed to high quality work-based learning through education programmes, placements, traineeships, internships, volunteer schemes and apprenticeships.















Is this role for me?



If you consider yourself to befriendly, approachable, creative, energisedanddriven to make a differenceto people, then this role might be just what you are looking for!



The successful post holder will manage the education and learning teams training plans, including the oversight and allocation of training resources and receiving requests for learning interventions. The role will provide comprehensive project and administrative support to the Workforce Development Department and will also manage elements of projects, assisting with project planning, responding to information requests and other complex tasks.



What will I be doing?



As a valued member of the Learning Governance Team, you will find this to be a busy, varied, and fun role. Outstanding interpersonal skills with a high degree of discretion and sensitivity will be required to interact with a range of people across all functions of the organisation and outside the Trust.



Please refer to the Job Description for a full overview of duties.



Interviews will be held on 19/11/24.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Please ensure that you have read and understood the job description and person specification before applying.


This advert closes on Friday 1 Nov 2024

As an organisation, NWAS is aiming to migrate the majority of records to the Office 365 environment over the next three years. The PMO is acting as trail blazer in this work, having already started moving document management processes and procedures into Microsoft 365. Alongside this, the PMO are implementing a new Project Portfolio Management (PPM) Tool to become a digital led data driven PMO offering a single version of the truth for our project information.



Working within the NWAS PMO Centre of Excellence Team the post holder will be responsible for the management, configuration and optimization of the PMO digital environment, including but not limited to the Microsoft suite (SharePoint, Teams, OneDrive etc.). Building close relationships with our Digital Services, this role will ensure PMO digital configuration, management, and associated processes effectively align to the NWAS Microsoft 365 direction of travel and the PMO PPM Tool implementation.

As a PMO Digital Content Manager, collaborative efforts will be key to streamlining PMO processes, promoting user engagement and enriching the overall user experience for our digital environments. The PMO Digital Content Manager will serve as the go-to contact for specialist assistance with digital content and will manage the resolution of issues related to Microsoft services and content. Further responsibilities encompass user account management, migration of PPM data and ensuring adherence to data protection and security protocols. This role demands outstanding communication skills and a willingness to engage cooperatively with colleagues across the Trust.

The PMO Digital Content Manager will play an integral role in the roll-out and scale-up of the Microsoft migration project that the trust is implementing, along with PPM Tool implementation. The role will support the technical delivery of the migration, including building templates, communications and engagement materials, user engagement, and ensuring that the wider trust Microsoft infrastructure is aligned to the trust strategy, brand, and vision consistently. The role will play an important role in helping to shape the strategic direction and future infrastructure of Microsoft cloud-based information management and content creation in the organisation

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
• Communication and Relationship Responsibilities
• Analytical and Judgmental Responsibilities
• Planning and Organisational Responsibilities
• Financial and Information Resource Responsibilities
• Research and Audit Responsibilities
• Leadership, Management, Training and Supervision Responsibilities
• Corporate Responsibilities
• Safeguarding Children
• Safeguarding Adults

See detailed Job Description and Personal Specification


This advert closes on Wednesday 16 Oct 2024

We're currently looking for experienced qualified Emergency Medical Technicians to work out of our Cheshire and Merseyside North Sector (Liverpool). This is a permanent contract and hours will consist of shift work.

To assist in the delivery of high quality and effective pre-hospital clinical care and patient transportation, responding to 999 emergencies, inter-hospital transfers, urgent hospital admissions and other allocated patient interventions commensurate with the role and responsibilities.

To use advanced driving skills under blue light and normal traffic conditions to respond to and transport emergency and routine calls as required.

Working as a crew or solo, you will initiate appropriate care and effective treatment to patients in both hospital and pre-hospital environment, selecting and applying appropriate skills and equipment safely and within appropriate level of training, competency and scope of practice.

You must have an IHCD technician award, an Associate Ambulance Practitioner (AAP) qualification or equivalent with recent experience working in an ambulance technician or equivalent role in an NHS ambulance service to apply for this role.

Any person with a drink driving conviction in the last five years (whether or not spent) and/or more than 6 points on their licence will not be considered for the role.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Please ensure you read the Job description and Person Specification attached to the advert in full before applying.


This advert closes on Monday 21 Oct 2024

Patient Transport Service – Dispatcher/Planner - open to internal/external applicants, training will be given.

Location:

Broughton and Speke Control Centre.

Training:

Candidates will be invited to complete typing, memory and recall, attentional focus, and multi-tasking tests and, if successful, will be attend a formal interview on the day.

Assessment Centres will be held in Speke on Saturday 26th October 2024.

Successful applicants will need to commit to three weeks of training and annual leave will not be permitted during the training course. The course will commence onMonday 2nd December 2024 and will be held at Broughton Control Centre, followed by mentoring within your specified Control Centre.

Salary – NHS Agenda for Change, Band 4,£25,147plus unsocial hours payment.

Any offer of employment will be subject to references and DBS check

Are you calm, highly motivated and have a flair for multi-tasking? The North West Ambulance Service is recruiting Dispatchers for its Patient Transport Service (PTS) Control Centre in Broughton, Speke and Oldham. Working alongside our call handlers, you will be responsible for planning and dispatching non-emergency resources and communicating with our crews.

The Control Centres dispatches ambulances seven days per week. It is essential that applicants are flexible and able to commit to working a rota pattern, which will include late shifts, weekend shifts and bank holidays, including religious festivals.

The Control Centres are fast paced environments and excellent typing speeds are an essential requirement. Successful applicants will have very good communication skills and be able to maintain a calm and professional manner when working under pressure in a fast paced and challenging environment. No previous medical knowledge is needed and a full training package will be provided

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Please read the attached detailed job description, person specification and main responsibilities regarding assessments and training location before submitting your application.


This advert closes on Tuesday 8 Oct 2024

As part of our commitment to Outstanding Education in Driver Training, we are looking to recruit Fully Qualified L4DERADI Driving Instructors (Educators) to our exceptional dynamic Driver Training Team.

Position: Bank(A Bank worker is defined as an individual undertaking work for the Trust on a casual or ad hoc basis when mutually agreed at the organisation’s request without any commitment on the individual to any fixed number of hours).

Location:Locations throughout North West Ambulance Service region.

Driver Education & Training is delivered across all five geographical areas of NWAS which are.
• Cumbria
• Lancashire
• Merseyside
• Cheshire
• Greater Manchester

Band: Band 6(Plus 12%Paid in lieu of any accrued but untaken holiday at the end of each assignment) Hourly Paid

Are you ready to join our exceptional driver training team at NWAS then we would like to hear from you. We are looking for fully qualified L4DERADI (Diploma in Emergency Response Ambulance Driving Instructor). Successful applicants will be responsible for the delivery of driver education and training across all regions of the North West Ambulance Service.

The unique role will require the successful applicants to deliver driver education and training, including High Speed Driving Regulations check tests, Emergency Response Driving, Rapid Response Vehicle and Patent Transport Service driver training (Approved Driving Instructor qualified required) across all respective areas. It is expected that for effective delivery, the role will include some work activity outside of normal working hours. The role will also include supporting the delivery of all types of driver training and assessment within the education and training field, from new staff inductions to external training.

Applications are invited from candidates that meet the following criteria:
• Existing L4DERADI qualified Emergency Response Driving Instructors, who may, or may not hold a valid DVSA Approved Driving Instructor (ADI) qualification.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Candidates would possess a recognised training/teaching a Certificate in Education & Training (CET) or equivalent e.g Cert. Ed/CTTLS and a Certificate in Assessing Vocational Assessment (CAVA) or equivalent e.g. D32 & D33 or A1.

All applicants must possess a valid and current UK driving licence, including C1 entitlement, for a minimum of 3 years; a maximum of 3 penalty points is permitted.

Applicants should be able to demonstrate a high level of communication and organisational skills. Individuals must also be willing to take a flexible approach to their work patterns to meet training demands.

All applicants must ensure they meet the personal specification before applying.


This advert closes on Monday 23 Sep 2024

HR Manager – Integrated Contract Centres

Permanent Full Time Position



North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed. Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.



We are looking to recruit a forward-thinkingHR professionalwho thrives working in a fast-paced, high-pressured environment and who can adapt quickly to changing priorities.

This role leads a HR advisory team who work together to support our colleagues within the integrated contract centre division (ICC) - this includes the 999 and 111 call centres across our trust.



Assessments and professional discussions will be held beginning to Mid October.

The successful candidate should have noticeable experience already gained at senior HR advisor/manager level can experience in managing the day-to-day operations of a HR function which provides advice and support on a range of t matters which include; employee relations, organisational change, performance management, recruitment and employee experience and cultural.



This role will involve working in collaboration with internal and external partners so strong interpersonal communication skills are essential. Alongside this you will possess a strong working knowledge of UK employment law and have a solution focused, positive, and pragmatic approach that supports our teams to deliver their best.



The ideal candidate will be self-motivated and complement our experienced and talented team and be willing to travel to any of the trusts sites within the north west area which covers the regions of Cumbria, Lancashire, Greater Manchester, Merseyside, Cheshire.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Please ensure that you have read the full Job Description and Person Specification before applying for this role.


This advert closes on Wednesday 18 Sep 2024

Patient Transport Service – Dispatcher/Planner - open to internal/external applicants, training will be given.

Location:

Broughton, Speke and Oldham Control Centre.

Training:

Candidates will be invited to complete typing, memory and recall, attentional focus, and multi-tasking tests and, if successful, will be attend a formal interview on the day.

Assessment Centres will be held in Speke on Saturday 21 September 2024.

Successful applicants will need to commit to three weeks of training and annual leave will not be permitted during the training course. The course will commence onMonday 11 November 2024 and will be held at Broughton Control Centre, followed by mentoring within your specified Control Centre.

Salary – NHS Agenda for Change, Band 4,£25,147plus unsocial hours payment.

Any offer of employment will be subject to references and DBS check

Are you calm, highly motivated and have a flair for multi-tasking? The North West Ambulance Service is recruiting Dispatchers for its Patient Transport Service (PTS) Control Centre in Broughton, Speke and Oldham. Working alongside our call handlers, you will be responsible for planning and dispatching non-emergency resources and communicating with our crews.

The Control Centres dispatches ambulances seven days per week. It is essential that applicants are flexible and able to commit to working a rota pattern, which will include late shifts, weekend shifts and bank holidays, including religious festivals.

The Control Centres are fast paced environments and excellent typing speeds are an essential requirement. Successful applicants will have very good communication skills and be able to maintain a calm and professional manner when working under pressure in a fast paced and challenging environment. No previous medical knowledge is needed and a full training package will be provided

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Please read the attached detailed job description, person specification and main responsibilities regarding assessments and training location before submitting your application.


This advert closes on Wednesday 11 Sep 2024

Specialist Practitioner Mental Health
Are you a registered Mental Health Nurse
Looking for a new challenge?
NOW is a great time to join the North West Ambulance Service (NWAS)
NHS Trust.
As a Trust, we are leading and shaping the evolution of how we manage
patients in the North West. A key element of our transformation is the
ts, provided by our clinical
team.

As a registered Mental Health Nurse we will train you to use advanced
telephone triage skills and make clinical decisions; thus providing patients
with appropriate care pathways which may not necessarily be transport to a
treatment facility.
NWAS is passionate about providing the best for its staff through a clear and
supportive career framework and there will be on-going professional support
and opportunities for successful applicants.
This role will allow the post holder to contribute to the development of the
wider Urgent Care agenda within the Trust by supporting the development of
Urgent Care Services, care pathways and clinical triage systems. The post
holder will also be involved in the delivery of clinical supervision and
mentorship to peers.
The Post is available at our Emergency Operations Centres at Parkway
(Manchester) or Estuary Point (Liverpool).

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Please ensure that you have fully read the job description and person specification before applying for this role.


This advert closes on Monday 2 Sep 2024

EOC Dispatcher - open to external applicants, training will be given.

Location:

Greater Manchester area.

Please read the attached detailed job description, person specification and main responsibilities regarding assessments and training location before submitting your application.

Are you calm, highly motivated and have a flair for multi-tasking? The North West Ambulance Service is recruiting Dispatchers for its Emergency Operations Centre in Greater Manchester. Working alongside 999 call handlers, you will be responsible for dispatching emergency resources and communicating via radio with our paramedics and other emergency responders.

The Emergency Operations Centres receive emergency calls and dispatch ambulances 24 hours per day, seven days per week. It is essential that applicants are flexible and able to commit to working a rota pattern, which will include night shifts, weekend shifts and bank holidays, including religious festivals.

The Emergency Operations Centres are fast paced environments and excellent typing speeds are an essential requirement. Successful applicants will have very good communication skills and be able to maintain a calm and professional manner when working under pressure. No previous medical knowledge is needed and a full training package will be provided

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Successful applicants will need to commit to four weeks of training and annual leave will not be permitted during the training course. The course will commence onMonday 6 January 2025at the Emergency Operations Centre in Manchester.

During the first week of the training course, candidates will complete observations of the various roles within the Greater Manchester Emergency Operations Centre.

The training package will involve a variety of daytime and late shifts.

Salary – NHS Agenda for Change, Band 4,£25,147plus unsocial hours payment.

Assessment Centres will be held in Manchester on Saturday 28 September 2024.

Candidates will be invited to complete typing, memory and recall, attentional focus, and multi-tasking tests and, if successful, will be attend a formal interview on the day.


This advert closes on Sunday 1 Sep 2024

Locations: We are recruiting for Call Handlers based at our Integrated Contact Centres (ICC) across the North West. Candidates should only apply to one site to avoid duplication.

This advert is for our Broughton, Preston site.

Salary: Band 3. Basic pay £22,816 rising to £24,336 after two years. For potential earnings with shift enhancements/unsocial hour payments but not including overtime, a typical call handler on a basic salary of £24,336 who works approximately 25% of their hours as unsocial hours could expect to get paid in the region of £30,000 per annum, before tax and deductions.

Are you someone who thrives in high-pressure environments? Do you have a passion for being the first point of contact for those in need when they need us the most? Can you provide a voice of reassurance and support? If so, North West Ambulance is looking for individuals like you to make a real difference!

Join our team and take on a vital role as a call handler for North West Ambulance.

You will need experience of data input (Office 365) and a high standard of keyboard/typing skills. Experience of working in a call centre or customer service environment is desirable. We are looking for individuals who have a passion for providing excellent customer service. You will also have a flair for telephone communication and enjoy working in a role that is challenging as it is rewarding.

Call Handlers working in an integrated call centre will be the person managing a variety of calls from a wide range of different patients. Calls may range from people requiring general medical advice, emergency dental treatment or looking to arrange ambulance transport ahead of an appointment. The call handler gathers as much information as possible, where applicable, assess the call, and provide clear, correct advice that could potentially save a life, whilst remaining calm under pressure.

Handling a wide range of calls and thriving amid the challenges this presents, requires an outstanding amount of resilience and emotional strength as you will be supporting unwell and upset patients at their time of need. Your support will make a difference to lives and requires people who can be there for those that need it, sometimes in the face of adversity and trauma.

This is a highly pressurised environment where you may be in contact with people in extremely stressful situations; our callers can be upset, angry, anxious, or hysterical. People call the ambulance service for a variety of reasons, and you would need to be confident in dealing with a range of people in varying situations. You will be working in a fast-paced environment and must be able to adapt to change quickly and must be aware of the stresses of the role and what impact this may have on you as an individual, considering these points carefully before applying.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Successful candidates will have to deliver correct care advice and guidance to callers’ dependent upon the reason for the call. Full training will be given to the successful candidates and an excellent career structure is available for future career progression. A full range of shifts will need to be covered, including bank holidays, public holidays, weekends and may include working nights. If your shift falls on a bank holiday, it will form part of your working hours. This includes the Easter and the festive period. Due to the nature of the hours only applicants over the age of 18 can apply for this role.

We are currently looking for full-time call handlers. Some examples start times are Monday to Friday from 16:00 hours and weekends from 08:00 hours. There is an expectation that candidates are flexible and available to accommodate working a number of set shifts per week including weekends.

It is recommended that you read the attached frequently asked questions explaining the training process which will also contain a sample shift pattern. Further information and available shift patterns may be provided at interview.

Assessment Centre and interview will take place weekend of 24th August 2024. Candidates will only be invited to one site and will receive one interview and assessment therefore please ensure you apply for the correct location in which you would like to be based. Assessments will need to be passed before the candidates can progress to interview.

Course Dates - October 14th 2024

The course is run on a Full Time basis 37.5 hours per week up to 10 weeks from the given start date. Training consist's of classroom sessions for the first 6 weeks running Mon-Fri 08:00-16:00, followed by mentoring for the remaining 4 week’s in which your shift patterns will vary.

(No part time hours available, you must be able to commit to the full time training for the full 10 weeks as of the course start date, no leave is allowed during the training time)


It is a pre-requisite that candidates must successfully complete the training program, including all examinations.

By joining the North West Ambulance Service, you will have the opportunity to develop your career but also contribute to the well-being of our community, make a positive impact and be the first voice someone can rely on during their time of need.


This advert closes on Wednesday 21 Aug 2024

HR Manager – Integrated Contract Centres

Permanent Full Time Position



North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed. Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.



We are looking to recruit a forward-thinkingHR professionalwho thrives working in a fast-paced, high-pressured environment and who can adapt quickly to changing priorities.

This role leads a HR advisory team who work together to support our colleagues within the integrated contract centre division (ICC) - this includes the 999 and 111 call centres across our trust.



Assessments and professional discussions will be held w/c 19.08.2024.

The successful candidate should have noticeable experience already gained at senior HR advisor/manager level can experience in managing the day-to-day operations of a HR function which provides advice and support on a range of t matters which include; employee relations, organisational change, performance management, recruitment and employee experience and cultural.



This role will involve working in collaboration with internal and external partners so strong interpersonal communication skills are essential. Alongside this you will possess a strong working knowledge of UK employment law and have a solution focused, positive, and pragmatic approach that supports our teams to deliver their best.



The ideal candidate will be self-motivated and complement our experienced and talented team and be willing to travel to any of the trusts sites within the north west area which covers the regions of Cumbria, Lancashire, Greater Manchester, Merseyside, Cheshire.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Please ensure that you have read the full Job Description and Person Specification before applying for this role.


This advert closes on Thursday 1 Aug 2024

Paramedic Learning Facilitator

Band 7 (Section 2 USH)

Permanent

Location:Sector based roles and post holders will be expected to work across their Sector, with base station agreed on appointment.



The first Paramedic Learning Facilitators have commenced in role, and we are now recruiting to the remaining five posts for the following sectors,

· Cheshire & Mersey Area

o North sector

o South sector

o West sector

· Greater Manchester Area

o Central sector

o West sector



NWAS has developed this exciting new role to help achieve the best possible learning experiences for learners and mentors/practice educators within PES Operations. This role will suit individuals with a strong background in supporting learners and a passion for improving learner experiences.



Each PES sector will gain valuable support from a Paramedic Learning Facilitator, who will report to the Sector Manager and work as an integral part of the Sector management team, supporting, evaluating and improving the learner and mentor/practice educator experience within the Sector. The post holder will report on learner experiences, using data, analysing learner experiences and activities and provide assurance of quality and develop action plans to enable the delivery of consistent and highly valued learner programmes in the Sector.

Paramedic Learning Facilitators will spend 70% of their time working operational shifts with identified learners on a double crewed ambulance (DCA). The role will not follow a fixed rota and will have the flexibility to determine the required working pattern to meet the needs of learners, recognising that different sectors may develop different operating models. They will work closely with rostering teams and the sector management team to plan shifts with learners. The remaining 30% of time (non-operational) will be protected to support individual and sector-based learning activities, working in partnership with the local sector and workforce development teams.



Suitable candidates will be qualified to degree level as a paramedic and will have experience of supporting learners as a practice educator/mentor and have completed a relevant mentoring learner module. Ideally candidates will hold/be working towards relevant teaching/learning qualifications at the point of application, but for the right candidates these will be provided following appointment.



Applications will be shortlisted against the relevant criteria in the person specification for this role and it is important that candidates can describe their experience in supporting a range of learners in the practice environment and the impact on those learners.



North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Previous applicants can apply.



Please ensure that you have read the full Job Description and Person Specification before applying for this role.



To ensure that we invest in developing a nurturing, positive and thriving culture, it is important to us to recruit individuals who demonstrate the right behaviours. As part of this recruitment process, if you are successfully shortlisted, you will be invited to take part in a Be Think Do Assessment Centre. This may include completion of a situational judgement assessment, completion of group and individual activities, followed by a professional discussion.


This advert closes on Sunday 11 Aug 2024