Total 16 job vacancies by National Express

National Express are looking to recruit an experienced HR Coordinator to join the team, based at our Head Office in Digbeth. The successful candidate will assist the HR team with a variety of HR related activities and projects. To include daily maintenance of the HR Inbox, execution of transactional HR processes, resolving queries and providing excellent and proactive administration and coordination to deliver key elements of the UK People Strategy.

What you'll do:

• Monitor the HR Inbox responding to queries including re-directing and escalating to the rest of the HR team as appropriate in line with departmental SLAs. Assist in developing and signposting the People Portal for generic queries and forms
• Manage aspects of the new starter process, including issuing contracts and training bonds, conducting right to work checks, DBS checks and organisation of pre-employment medicals, setting up new starters on relevant HR systems and ensuring compliant personnel file created and maintained
• Generate HR correspondence for employee contract changes
• Lead and manage general HR administration processes such as maternity hampers, long service awards, benefits administration, reference requests and ad-hoc mail merges for key projects
• Manage aspects of the leaver process, including acknowledging resignations and retirements, and processing leavers on HR and other Systems. Coordinate destruction of electronic and paper personnel files in line with retention dates
• Provide information from the HR System to various stakeholders as requested
• Manage employee filing system ensuring all correspondence is loaded onto employee files and that all managers who have access to electronic employee files are trained on how to upload and maintain employee records in line with GDPR
• Work with the PA to HR Director to ensure relationships are maintained with key external suppliers in regards to raising purchase orders for supplies or services, passing invoices for processing and raising cheque requisitions
• Respond to Data Access Requests providing files and correspondence in a timely manner
• Work with the HR team in liaising with managers and employees in respect of Company policies on maternity, paternity, adoption and parental leave and ensuring all employment legislation is complied with and administration is completed in a timely manner
• Support annual and ad hoc HR activity including data preparation, correspondence and filing for pay reviews and Values Awards
• Support the wider HR team with administration for any restructure programmes or TUPE transfers
• Build and develop relationships with management from all locations within UK business

What you'll need:

• Good standard of general education. Educated to degree level or equivalent desirable but not essential
• Previous experience in an HR environment within an organisation that recognises Trade Unions and Staff Forums is highly desirable
• Previous experience in a busy Administration role is essential
• Can demonstrate employment law knowledge and legislative requirements
• Excellent organisational and planning skills with the ability to manage multiple projects at one time
• Can demonstrate excellent interpersonal skills
• Must be proactive and able to work on your own initiative
• Must be computer literate with a good working knowledge of Microsoft Office packages
• Approachable and reliable with a proven track record in delivering results and continuous improvements in processes and procedures

What we offer in return for your hard work and commitment...

• Free Bus & Coach travel for yourself
• Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner
• 50% discount for friends and family on full fares on our coach services
• Life Assurance
• Company pension
• Employee Assistance programme
• Private online GP service

National Express is proud to be a Disability Committed organisation. We therefore welcome applications from disabled candidates. Please let us know in your application if you have any accessibility needs.

We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.

Things to Note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

We have a fantastic full time opportunity for a Customer Service Advisor to join our team at Gatwick Coach Station.

The shifts for this onsite position will be 38 hours split into 12 hour shifts, Shifts will be 07:00 till 18:25 or 09:35 to 21:00.

Examples of shifts would include: 3 earlies, 3 lates 3 followed by 3 days off

The Customer Service Advisor role will put you in the centre of the hustle and bustle of a busy transport environment, selling tickets onsite at Gatwick, answering customer queries, guiding them to their location, and ensuring our high standards of health and safety are continually met.

Successful applications will be invited to attend an onsite assessment on Thursday 7th November.

What you'll do...

• Consistently deliver an excellent standard of customer service at all times taking a proactive and positive approach to ensure customer satisfaction
• Effectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption
• Proactively look for opportunities to up-sell National Express services and products
• Provide support and assistance to customers, colleagues and driver teams
• Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role
• Assist in the training and development of peers and promote DOH rules and maintain a safe working environment
• Ensure established safe working processes are adhered to at all times
• Promote a cohesive, empowered and engaged working environment

What you'll need...

• English language skills
• Experience of front-line customer service in a fast paced environment
• Positive attitude to customer service and personal development
• Ability to work in a team or independently on your own initiative
• Good levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of time
• The ability to work shift patterns including weekends and bank holidays to meet business demands.

What we offer in return for your hard work and commitment…

• Free Bus & Coach travel for yourself
• Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner
• 50% discount for friends and family on full fares on our coach services
• A free smart comfortable uniform
• A company pension
• Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
• Private online GP service
• Exclusive benefits and savings from thousands of the UK's largest retailers and service providers
• Endless opportunities for progression within the business

National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community.

We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.

We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.

Things to Note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

Join us on the Journey...

National Express are recruiting a Project Manager to join us on a fixed term contract (9 months). The role will be based at our Head Office, on a hybrid basis. The successful candidate will play a crucial role in planning, executing, and closing UK Change projects successfully. You will collaborate with cross-functional teams, effectively communicate with stakeholders, and ensure on-time, within-budget project delivery aligned to a robust governance framework.

What you'll do:

• Execute a variety of projects from design and development through to implementation
• Work closely with stakeholders to define project goals and deliverables
• Develop comprehensive project plans outlining scope, objectives, timelines, and resource requirements
• Strategically manage resources and plans project lifecycle deployment
• Plan, schedule, monitor, and reports on overall progress and initiates corrective action, as appropriate, to ensure that project deliverables, milestones and goals are produced on time and within budget

What you'll need:

• PMP (Project Management Professional) Certification or equivalent preferred
• Bachelor’s Degree or higher in Business Change or Excellence, Technology or related field or equivalent experience
• Proven experience working as a Project Manager within large scale transformation / change projects
• Strong understanding of agile and waterfall project management methodologies and tools
• Understands the importance of potential Business/ Culture change in relation to driving through the change

What we offer in return for your hard work and commitment...

• Free Bus & Coach travel for yourself
• Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner
• 50% discount for friends and family on full fares on our coach services
• Life Assurance
• Company pension
• Employee Assistance programme
• Private online GP service

National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community.

We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.

We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.

Things to Note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

Join us on the Journey...

National Express are recruiting a Business Solutions Analyst to join us on a fixed term basis (9 months). The role will be based at our Head Office, on a hybrid basis. The successful candidate will develop and implement Business Change to ensure that services and systems are delivered in line with the overall business strategy. Carry out business analysis activities to support the delivery of key projects and systems development in line with the UK Strategy.

What you'll do:

• Assist the business in both preparing outline systems requirements as well as appropriate business case definitions
• Compile reviews and edits requirements, specifications, and business processes related to a proposed solution
• Generate solutions analyses such as gap analyses, business process modelling (As Is and To Be) and migration strategies
• Collaborate with the assigned Product Owner/Project Manager and business stakeholders, develops functional specifications and system design specifications for user & stakeholder engagement. Collaborating with offshore development teams to ensure requirements can be developed
• Assist in enforcement of project deadlines and schedules, manages resources in accordance with the schedule
• Ensure issues are identified, tracked, reported on and resolved in a timely manner

What you'll need:

• Ability to manage ambiguity, set a direction and works with the business to come to decisions
• Commercial and business awareness: can translate business requirements into IT activities and also has the ability to explain complex issues in terms which can be easily understood by business users
• Ability to work under pressure also actively identifies and uses key learning points from daily activities to increase effectiveness
• Excellent organisational, analytical, problem solving, planning, verbal and written skills, coupled with robust communication and facilitation acumen
• Experience working with suppliers and internal / external development teams through the development of applications
• Able to adopt both strategic and operational approaches with ease
• Good understanding of application / development concepts with a keen interest in customer centric user experience and user journeys

What we offer in return for your hard work and commitment...

• Free Bus & Coach travel for yourself
• Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner
• 50% discount for friends and family on full fares on our coach services
• Life Assurance
• Company pension
• Employee Assistance programme
• Private online GP service

National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community.

We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.

We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.

Things to Note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

We have fantastic opportunities at National Express in the South East for experienced PCV Drivers to join our welcoming and talented team based in Stansted as a Professional Airside Bus Driver.

Within the role you will be providing our customers with an outstanding level of service, whilst safely transporting and connecting them from their plane to the terminal building.

Unfortunately we are unable to offer sponsorship for this role.

What we offer in return for your hard work and commitment:

• £14.56 per hour
• Averaging a minimum of 43.87 hours per week, with the ability to work overtime.
• 15 days of annual leave plus bank holidays (Based on a 4 on 4 off rota pattern)
• Free Bus & Coach travel for yourself
• Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner
• 50% discount for friends and family on full fares on our coach services
• Free holiday parking at Stansted Airport
• A smart comfortable uniform
• A Company pension
• Life Assurance
• Private online GP service
• Exclusive benefits and savings from thousands of the UK's largest retailers and service providers
• Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
• An opportunity to take part in our Cycle to work scheme

What you'll need…

• A Valid UK PCV licence (Category D)
• An ability to acquire full airside security clearance (5 years checkable work history, DBS, General Security and Awareness training and the ability to pass the airside driving permit course)
• An ability to provide outstanding customer service
• A flexible approach to working 4 days on and 4 days off within a variable shift pattern.

All shifts over a 24 hour period are required to be worked.

Our extensive training and development programmes include:

• CPC and continuous training to ensure you keep your hard earned qualifications
• Free medicals as well as being paid for your time to undertake necessary medicals for CPC renewal
• In depth route learning and vehicle familiarisation before commencing duties solo
• Company specific training in defensive driving, disability awareness.

National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community.

We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.

Things to Note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

We have an exciting new opportunity to join us as a Team Leader as a major part of our new premier parking service at Dublin Airport.

Running a 24 hour service, shifts will be 03:00 am to 11:30 am, 11:00am to 19:30 and 19:00 to 03:30 am.

As a Team Leader you will be responsible for the day to day running of the valet parking team, as direct line management to our Drivers and Customer Service Advisors, providing direction and maintaining the efficient daily running of the service.

What you’ll need …

• Excellent people and communication skills with the ability to deal with people effectively and with ease
• Proven people management, inclusive of development training
• Ability to handle any minor mechanical issues with a car
• A Full valid UK/ EU car licence
• Experience of delivering excellent customer service in a fast paced working environment
• Basic computer literacy
• The ability to work shift patterns including weekends and bank holidays to meet business demands

What you’ll do …

• Direct line management of Drivers and Customer Service Advisors to provide direction of vehicle runs and duties throughout the day, completing preparatory work to the cars to ensure they are ready for departure for the Driver [such as de-icing]
• Responsible for directing drivers to their appropriate parking location in the Green Car Park to ensure all vehicles are moved efficiently throughout the day
• Responsible for vehicle key management including daily vehicle counts
• Management and driving of a runner vehicle, ensuring it is charged and readily equipped with petrol and diesel in the event this is required for customer vehicles

What we’ll offer you...

• €34,000 per annum [with a Night shift allowance]
• 23 days annual leave + Bank Holidays
• Company pension after 6 months service
• Life insurance
• Private online GP service
• Discretionary employee incentive bonus scheme
• Access to our Employee Assistance programme
• Employee discounts
• Free coach travel
• Private online GP service
• Endless opportunities for career progression within the business

We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.

Things to Note...

We are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

We have a fantastic full time opportunity for a Customer Service Advisor to join our team at Gatwick Coach Station.

The shifts for this onsite position will be 38 hours split into 12 hour shifts, Shifts will be 07:00 till 18:25 or 09:35 to 21:00.

Examples of shifts would include: 3 earlies, 3 lates 3 followed by 3 days off

The Customer Service Advisor role will put you in the centre of the hustle and bustle of a busy transport environment, selling tickets onsite at Gatwick, answering customer queries, guiding them to their location, and ensuring our high standards of health and safety are continually met.

Successful applications will be invited to attend an onsite assessment on Monday 2nd September

What you'll do...

• Consistently deliver an excellent standard of customer service at all times taking a proactive and positive approach to ensure customer satisfaction
• Effectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption
• Proactively look for opportunities to up-sell National Express services and products
• Provide support and assistance to customers, colleagues and driver teams
• Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role
• Assist in the training and development of peers and promote DOH rules and maintain a safe working environment
• Ensure established safe working processes are adhered to at all times
• Promote a cohesive, empowered and engaged working environment

What you'll need...

• English language skills
• Experience of front-line customer service in a fast paced environment
• Positive attitude to customer service and personal development
• Ability to work in a team or independently on your own initiative
• Good levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of time
• The ability to work shift patterns including weekends and bank holidays to meet business demands.

What we offer in return for your hard work and commitment…

• Free Bus & Coach travel for yourself
• Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner
• 50% discount for friends and family on full fares on our coach services
• A free smart comfortable uniform
• A company pension
• Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
• Private online GP service
• Exclusive benefits and savings from thousands of the UK's largest retailers and service providers
• Endless opportunities for progression within the business

National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community.

We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.

We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.

Things to Note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

We are currently recruiting for Airside Duty Managers to be based at Stansted City. In this role you will ensure the safe day to day operation of the airside offices, ensuring all KPIs are met and all SLA’s are adhered to whilst ensuring the stakeholders are informed.

Work pattern for this role is 4 days on and 4 days off, working a 12 hour shift from 8:00 to 20:00

What you'll do...

• Provide customer information and exceptional customer service at all times.
• Assist with passenger movements and ad hoc tasks as per the request of the Airport Duty manager.
• Maintain a good, safe driving record, operating with legal requirements such vehicle defect forms and driving regulations.
• Ensure all vehicle defects and accidents are reported in line with company procedure and that any necessary action/coaching is undertaken in a timely manner.
• Ensure the cleanliness of all vehicles is kept to a high standard during duties and that the fuelling guidelines are adhered to.
• Ensure high standards are maintained in line with National Express and MAG guidelines
• Carry out additional duties as requested by your Manager including weekly reporting

What you'll need...

• Must be able to provide a 5 years history for an enhanced security check
• Previous bus experience preferably in a car park setting and be able to hold an airside security pass and driving permit (training will be provided)
• Must hold a valid PCV Licence with no more than 3 penalty points
• Previous managerial/team leader experience covering HR processes
• Must be able to demonstrate an understanding of written and spoken English
• Ability to work without close supervision landside and airside where applicable
• Excellent people and communication skills with the ability to deal with people effectively and with ease with a clear focus on attendance and performance of all the driving team
• Experience of delivering excellent customer service in a fast paced working environment
• A proactive and flexible attitude

What we offer in return for your hard work and commitment...

• Free Bus & Coach travel for yourself
• Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner
• 50% discount for friends and family on full fares on our coach services
• Life Assurance
• Company pension
• Employee Assistance programme
• Private online GP service

National Express is proud to be a Disability Committed organisation. We therefore welcome applications from disabled candidates. Please let us know in your application if you have any accessibility needs.

We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.

Things to Note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

National Express has a great opportunity to join our internationally known company as a Mechanical Support!

As a fundamental member of the team your role will involve assisting with the repair of vehicles, ensuring regulations and company standards are continuously met.

We have 2 positions at Yardley Wood for enthusiastic and motivated individuals who have the ability to work on their own as well as part of a team.

The ideal candidates will have a mechanical interest, with previous mechanical repair experience, a PCV Driving Licence [although not essential], the drive to succeed and a passion to get stuck in working weekends as well as Weekday shifts.

What you'll do...

• Manage service duties through bus allocations, changeovers and garage plans
• Carry out routine services including oil changes quickly and efficiently to manufacturer’s and specialist standards
• Conduct road wheel change
• Repair minor defects as needed
• Ensure all documentation is maintained according to Company procedures
• Maintain good housekeeping and conform to Safety, Health, Environment and Fire Regulations

We offer a wide range of benefits such as...

• Company pension
• 21 days annual leave and Bank holidays
• Free Bus & Coach travel for yourself
• Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner
• 50% discount for friends and family on full fares on our coach services
• Exclusive benefits and savings from thousands of the UK's largest retailers and service providers
• Free access to our award winning Health Bus; providing free and accessible health checks
• Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
• Endless opportunities to progress and undertake further qualifications and training

National Express is proud to be a Disability Committed organisation. We therefore welcome applications from disabled candidates. Please let us know in your application if you have any accessibility needs.

Things to Note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

National Express has a great opportunity to join our internationally known company as a Mechanical Support!

As a fundamental member of the team your role will involve assisting with the repair of vehicles, ensuring regulations and company standards are continuously met.

We have 5 positions at Coventry for enthusiastic and motivated individuals who have the ability to work on their own as well as part of a team.

The ideal candidates will have a mechanical interest, with previous mechanical repair experience, a PCV Driving Licence [although not essential], the drive to succeed and a passion to get stuck in working weekends as well as Weekday shifts.

What you'll do...

• Manage service duties through bus allocations, changeovers and garage plans
• Carry out routine services including oil changes quickly and efficiently to manufacturer’s and specialist standards
• Conduct road wheel change
• Repair minor defects as needed
• Ensure all documentation is maintained according to Company procedures
• Maintain good housekeeping and conform to Safety, Health, Environment and Fire Regulations

We offer a wide range of benefits such as...

• Company pension
• 21 days annual leave and Bank holidays
• Free Bus & Coach travel for yourself
• Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner
• 50% discount for friends and family on full fares on our coach services
• Exclusive benefits and savings from thousands of the UK's largest retailers and service providers
• Free access to our award winning Health Bus; providing free and accessible health checks
• Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
• Endless opportunities to progress and undertake further qualifications and training

National Express is proud to be a Disability Committed organisation. We therefore welcome applications from disabled candidates. Please let us know in your application if you have any accessibility needs.

Things to Note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

National Express has a great opportunity to join our internationally known company as a Mechanical Support!

As a fundamental member of the team your role will involve assisting with the repair of vehicles, ensuring regulations and company standards are continuously met.

We have 3 positions at Acocks Green for enthusiastic and motivated individuals who have the ability to work on their own as well as part of a team.

The ideal candidates will have a mechanical interest, with previous mechanical repair experience, a PCV Driving Licence [although not essential], the drive to succeed and a passion to get stuck in working weekends as well as Weekday shifts.

What you'll do...

• Manage service duties through bus allocations, changeovers and garage plans
• Carry out routine services including oil changes quickly and efficiently to manufacturer’s and specialist standards
• Conduct road wheel change
• Repair minor defects as needed
• Ensure all documentation is maintained according to Company procedures
• Maintain good housekeeping and conform to Safety, Health, Environment and Fire Regulations

We offer a wide range of benefits such as...

• Company pension
• 21 days annual leave and Bank holidays
• Free Bus & Coach travel for yourself
• Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner
• 50% discount for friends and family on full fares on our coach services
• Exclusive benefits and savings from thousands of the UK's largest retailers and service providers
• Free access to our award winning Health Bus; providing free and accessible health checks
• Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
• Endless opportunities to progress and undertake further qualifications and training

National Express is proud to be a Disability Committed organisation. We therefore welcome applications from disabled candidates. Please let us know in your application if you have any accessibility needs.

Things to Note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

We have a fantastic full time opportunity for a Customer Service Advisor to join our team at Bournemouth Coach Station.

The shifts for this onsite position in Bournemouth will be 38 hours , working and 5 days from 7 (weekends included)

Shifts will be between 08:00 to 17:30 Tuesday to Thursday and 08:00 to 18:00 Friday to Monday.

As a Customer Service Advisor you will use your customer service experience to deliver exceptional service to our customers in line with our vision and values.

Successful applications will be invited to attend an onsite interview on either Monday 8th July or Wednesday 10th July.

What you'll do...

• Consistently deliver an excellent standard of customer service at all times taking a proactive and positive approach to ensure customer satisfaction
• Effectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption
• Proactively look for opportunities to up-sell National Express services and products
• Provide support and assistance to customers, colleagues and driver teams
• Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role
• Assist in the training and development of peers and promote DOH rules and maintain a safe working environment
• Ensure established safe working processes are adhered to at all times
• Promote a cohesive, empowered and engaged working environment

What you'll need...

• English language skills
• Experience of front-line customer service in a fast paced environment
• Positive attitude to customer service and personal development
• Ability to work in a team or independently on your own initiative
• Good levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of time
• The ability to work shift patterns including weekends and bank holidays to meet business demands.

What we offer in return for your hard work and commitment…

• Free Coach travel for yourself
• Complimentary coach travel for a Nominated Person
• 50% discount for friends and family on full fares on our coach services
• A free smart comfortable uniform
• A company pension
• Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
• Private online GP service
• Exclusive benefits and savings from thousands of the UK's largest retailers and service providers
• Endless opportunities for progression within the business

National Express is proud to be a Disability Committed organisation. We therefore welcome applications from disabled candidates. Please let us know in your application if you have any accessibility needs.

We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.

Things to Note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

We aim to provide excellence in all that we do for Dublin Express customers and to keep everyone safe. If we can’t do something safely, we don’t do it. To do this we need the best people and strive to create an environment that motivates and develops our team.

This onsite roll has a rolling Shift pattern, working Monday – Sunday (40 hours per week)

The Customer Service Advisor role will put you in the centre of the hustle and bustle of a busy transport environment, selling tickets in and around Dublin airport and city, answering customer queries, guiding them to their location, and ensuring our high standards of health and safety are continually met.

It's the perfect environment for someone energetic, safety-focused, and customer service driven as well as always ready to go the extra mile to deliver exceptional service to our customers.

What we’re looking for...

• Proactive: you can proactively deliver exceptional customer service to all Dublin Express customers
• Comprehensive: you can quickly gain a comprehensive understanding of our services and products, so you can provide detailed travel and ticket information to customers
• Ambassadors: you can act as a brand ambassador for the business at all times. When you are wearing our uniform you are the face of our brand
• Empowered: we trust and encourage you to use your initiative to resolve customer problems, ensuring a positive outcome is achieved
• Collaborator: you are confident working with colleagues across the business to act as the voice of the customer, championing common issues, helping the business to improve

What you'll do...

• Deliver an excellent standard of customer service at all times, taking a proactive and positive approach to ensure customer satisfaction
• Sell tickets and add-on products to customers, and provide them with guidance and information as required
• Use a proactive approach to make travel arrangements for our customers in the event of delays or service disruption
• Effectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption
• Assisting drivers with boarding and helping with customer luggage
• Manage coach movements within the station and exceed our Health & Safety standards

What we’ll offer you...

• Base Salary: €29,027 per annum
• 23 days annual leave + Bank Holidays
• Company pension after 6 months service
• Life insurance
• Private online GP service
• Discretionary employee incentive bonus scheme
• Access to our Employee Assistance programme
• Employee discounts
• Free coach travel
• Private online GP service
• Endless opportunities for career progression within the business

Things to Note...

We are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

Join us on the journey...

We are currently recruiting for an Engineer to be based at our Luton site. In this role you will proactively keep the fleet of vehicles maintained to National Express standard, organise the team and keep the garage legal with health and safety being a key part of the role

What you'll do...

• Maintain vehicles to comply with National Express standards and ensure that all records are maintained correctly
• Organise fuelling, cleaning etc for all the fleet daily
• Repair vehicles to Company and Statutory standards
• All necessary checking, testing, MOT, Loler, and tax are all kept up to date
• Keep all fleet on the road
• Plan and supervise daily activities
• Maintain the highest possible standards regarding health and safety and fire safety
• Keep control of stock levels
• Ensure all documents are completed and maintained to National Express' quality procedures and standards
• Travel around the South East fleet to repair and maintain vehicles depending on the most urgent need

What you'll need...

• Vehicle engineering experience required
• Previous and proven coach engineering experience would be beneficial
• Numerate & literate
• A proactive ‘want to help’ attitude.
• Excellent organisational skills.
• Excellent people and communication skills with the ability to deal with people effectively and with ease.
• Experience within the bus/coach industry desirable but not essential

What we offer in return for your hard work and commitment...

• Free Bus & Coach travel for yourself
• Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner
• 50% discount for friends and family on full fares on our coach services
• Company pension
• Private online GP service
• Life assurance
• Paid annual leave
• Employee Assistance programme
• Variety of deals and discounts available through NX online portal
• Endless opportunities for progression within the business!

National Express is proud to be a Disability Committed organisation. We therefore welcome applications from disabled candidates. Please let us know in your application if you have any accessibility needs.

We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.

Things to Note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

Mobico Group is a multinational, growing, FTSE 250 business spanning 11 countries and a variety of different modes of transport, including bus, coach and rail.

The Financial Consolidation and Reporting Accountant will be based within the Group Finance team; currently a team of 8 based in the Group’s global HQ in Birmingham city centre. The team work very closely with other Group functions including FP&A, Tax, Treasury and Internal Audit.

The successful candidate will be a key member of the Group Finance team and responsible for consolidated financial reporting. They will be supporting the monthly consolidation process to enable accurate and timely reporting to the Board. They will assist with the preparation of the Group’s annual and interim financial statements and will liaise with divisional finance teams to ensure a smooth month-end process.

Mobico Group are committed to flexible working and supporting employees to have the right work life balance. This is a hybrid working opportunity with a balance of home and office-based working.

What you'll do...

• Support the consolidation of over 100 trading entities and preparation of monthly management accounts
• Review of inter-company reconciliation and elimination of group balances, and co-ordinating with relevant teams to clear intercompany mismatches during the month end close process
• Key point of contact for queries and requests related to the group’s consolidation system
• Administration of the group’s consolidation system - making amendments to load mappings, metadata, rules, forms reports, and security
• Perform analytical reviews and validation work
• Assist with half yearly reporting - preparation of consolidated financial statements
• Play a key role in the annual audit process and the production of annual statutory accounts
• Responsibility of a small number of subsidiary statutory entities
• Quarterly review of fixed assets across the Group
• Review IFRS 16 lease reporting and administration of the system
• Ad-hoc analysis of financial data in the system
• Assist with ad-hoc projects e.g. supporting divisions on technical accounting matters

This is a superb opportunity to join a growing business and within a high performing team. Excellent development opportunities exist for the right candidate; either within the Group Finance team or within the wider team of finance professionals across the Group.

What you'll need...

• Qualified Accountant (ACA or ACCA ) with experience of working in a large organisation.
• Experience with consolidation systems (OneStream or similar) is ideal
• Experience of consolidation/ working in a multi entity environment (either in industry or as clients)
• Excellent communication skills
• Strong analytical and problem-solving skills
• Professionalism - group accountants deal with key business stakeholders
• Deadline driven - working to strict monthly reporting, budget and forecast deadlines
• Good at Excel, Word and PowerPoint
• Experience with IFRS

What we offer in return for your hard work and commitment...

• Free Bus & Coach travel for yourself
• Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner
• 50% discount for friends and family on full fares on our coach services
• Company pension
• Employee Assistance programme
• Private online GP service
• Life Assurance

National Express is proud to be a Disability Committed organisation. We therefore welcome applications from disabled candidates. Please let us know in your application if you have any accessibility needs.

We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.

Things to Note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.