About Northern Beaches Hospital Northern Beaches Hospital provides world-class, Level 5 delineation services for both public and private patients......
About Northern Beaches Hospital Northern Beaches Hospital provides world-class, Level 5 delineation services for both public and private patients. The hospital features 486 beds, 50-bed Emergency Department, 20-bed general and cardiothoracic ICU, 14 state-of-the-art theatres including cardiac catheter labs, world-class education centre, doctors lounge and excellent staff facilities including café and car parking. You will feel supported via our OneHealthscope rewards program which gives you access to a range of wellness benefits, employee assistance programs, as well as heavily discounted onsite secure parking and access to Fitness Passport! About the Role If you are passionate about delivering excellent customer service this is the role for you! An exciting opportunity exists for a highly motivated staff to become a Health Information Services Officer an join our Medicolegal section of the Health Information Service team. As a Health Information Services Officer your responsibilities will include:
Handling complex enquiries and requests to provide timely assistance and responses via telephone, fax, email and paper.
Provide clear spoken and written communication while dealing with enquiries from lawyers, doctors, patients, relatives, insurance companies, Police, Coroner, Forensic Medicine and many other professional and public persons.
Supporting excellent customer service with the provision of electronic and paper health information to internal and external clients in a legal, accurate and professional manner.
Maintaining departmental processes including completion of medicolegal Excel spreadsheets, folders of downloaded documents, creation of medical record files using multiple electronic systems, and excelling in the use of Adobe tools.
Application and understanding of Privacy legislation, medical terminology and hospital policies and procedures.
Organising and completing medicolegal paperwork with accuracy and attention to detail.
Participating in performance improvement activities
Assist the department where required in other areas, such as with reception duties
Essential Criteria:
Demonstrated experience working in a fast moving department or office, with customer service skills and with the responsibility of maintaining patient or client records and associated documentation.
Demonstrated computer literacy and keyboard skills, touch typing a bonus, including knowledge of online patient/client administration systems, email systems and Microsoft 365.
Demonstrated skills in accessing, updating and downloading data from computer based information systems, eg electronic medical records.
Demonstrated high standard of organisational skills, including ability to prioritise and achieve deadlines with exceptional attention to detail and ability to spot inconsistencies or errors
Understanding of data confidentiality and compliance with relevant legislation.
Ability to work well as part of a team, have a flexible attitude, be able to communicate on many levels, with the ability to follow instructions and ask for assistance if required.
Demonstrated experience of good telephone manner and ability to deal with difficult or challenging personalities, while maintaining a professional and calm attitude.
If you meet all of the above criteria and have a special interest in working for an organisation that delivers outstanding care and service to patients and stakeholders, please apply using the 'Apply for job' button. If you are successful in the role, you will receive a salary based on your years of relevant experience against the current Healthscope and NSW Health Professionals and Support Services Agreement, a salary ranging from $33.74 - $34.86 per hour. Application Enquiries: Astiness Bazos, Chief Health Information Manager (02) 9105 6201 Our commitment to quality and safety for our patients, staff and visitors is our highest priority. Applicants will be required to provide a current (12 months or less) National Police check and a NSW Working with Children's Check, prior to appointment and persons in patient contact roles will be required to provide proof of immunity to specified infectious diseases prior to commencement. Please click here to apply.
