Customer Relations Executive
Contract
Junior Executive
3 weeks ago
Job Description:Execute and manage the full Vacant Possession (VP) processes from the preparation (before VP) to key collection.Brief the customers on.....
Job Description:
- Execute and manage the full Vacant Possession (VP) processes from the preparation (before VP) to key collection.
- Brief the customers on the handover process including the registration of customers in the Handover Vacant Possession (VP) Apps, handover over of property, checklist, and the handover kit.
- Managing customers expectation after vacant possession
- To attend and monitor all customers enquiries via phone calls, emails, walk-ins and solve within stipulated amount of time
- Ensure all records, data, and information are recorded and filed up to date.
- Follow-up with relevant parties i.e. project management team, COW, contractor, consultant, etc. on product issues
- Acknowledging and resolving customer complaints.
- To contact customers on solution via phone calls or emails after investigation
- Update and maintain good recording and tracking system to ensure complaints are closed within stipulated time frame
- To attend weekly defect progress meeting
- To attend joint inspection with customers
- Perform any other adhoc assignments/ tasks/ duties as assigned by superior.
Job Requirement:
- Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in Business Studies / Administration / Management,Property Development / Real Estate Management
- Preferably at least 2 year of related working experience.
- Preferably Executive specializing in Customer Service or equivalent.
- Good communication skills in English,Malay language for both spoken and written
- 1 undefined positions available
LBS Bina Group Berhad (“LBS”), is a Malaysian public-listed company, and recognized developer with a vision for building and inspiring delightful spaces, is a renowned township developer that has amassed numerous awards through their various developments. By placing people at the heart of their approach, LBS has been building and shaping the nation’s landscape for over 30 years while continuing to meet the market demands for quality and affordable homes. The continued success of LBS is attributed to the leadership of Executive Chairman, Tan Sri Lim Hock San. In recognition of his leadership, Tan Sri Lim was named as the Property Man of the Year by Malaysia Property Award (formerly known as FIABCI Malaysia Property Awards of Distinction or FIABCI Malaysia Awards of Distinction) in 2018, which is the gold standard for developers in the real estate industry. Further recognition received was the “Oscar Award” in the property fraternity. The award was in recognition of Tan Sri Lim’s perseverance and resilience over time within the industry, excellent demonstration of strong leadership, deep industry knowledge and impeccable values of integrity and responsibility. To date, LBS with vast land banks spread across Malaysia, will continue to grow in stature and strength, through replicating successful townships such as Bandar Saujana Putra to other parts of Selangor including KITA @ Cybersouth in Dengkil, LBS Alam Perdana in Bandar Puncak Alam and so on. Beyond property development, LBS is also venturing into retail management, hospitality and tourism.
