Total 17 job vacancies by Kwe-kintetsu World Express (s) Pte Ltd

The position is responsible for providing assistance to the Project Manager/Implementation Manager in Implementation and Internal and External Enhancement projects. They are required to work with various internal stakeholders (Department Managers, Operations Managers, Regional Account Managers) and external stakeholders (Customers) in order to on board and stabilise new businesses.

Job Key Roles and Responsibilities:

1. Plan, manage and execute implementation/on boarding of new businesses.
2. Support the Program/Project Manager on various Internal and External customer projects and initiatives by;

• Creating GANTT Charts in MS Excel
• Project Flow Diagrams
• Writing and developing Standard Operating Procedures (SOP)
• Conducting training with local branch offices
• Managing key progress meetings and providing regular updates to the project/implementation stakeholders
• Developing Report Automation
• Electronic Data Interchange (EDI) enhancement and deployment
• New EDI implementation with IT
• Process enhancement
• Create and review Work Instruction (WI) developed by other account teams
• Provide consultation and support on business aspects for Regional IT

Job Requirements:

• Min Diploma in Logistics/Supply Chain/Transportation/International Business and 2 years working experience in Freight Forwarding/Logistics Industry, Air/Ocean freight experience is a plus.
• Good command of written and spoken English, proficiency in other languages is a bonus as to liaise with other regional offices.
• Proficient in MS Office and Teams.
• Experience in at least one aspect of freight forwarding operations either Export or Import, with both experiences will be added advantage.
• Detail oriented and good time management.
• A good team player.
• Responsible and able to work remotely to deliver key task completed on time.

• Identify and prospect new business/clients via sales/cold-calling and sales activities.
• Generate new sales leads, contract negotiation and sales closure.
• Responsible for delivering expected sales revenue target and profitability.
• Attend to customers feedback/ complaints and follow up with high-quality after sales services.
• Act as the customers' main point of contact, by liaising closely with the relevant departments to ensure that their queries, problems, or issues are deal with appropriately.

Job Requirements:

• Min. 2 years of Sales / Business Development experiences across freight forwarding industry.
• Experience in Semicon, Hi-Tech, Chemical, FMCG/Consumer market will be considered with priority.
• Strong knowledge in Freight Forwarding (Air & Sea).
• Demonstrable track record of over-achieving sales target.
• Have relevant experiences on operation work in Air or Ocean operation department (good to have).
• Fast learner and passion in sales.
• Excellent knowledge of MS Office and good presentation skills.
• Working Locations is at Changi South.

Job Scope

• Manage day to day (Air freight & Sea freight) sales enquiries via phone, email
• Preparation of quotations and conducting close follow-up relevant to Sales matter
• Manage weekly, monthly data and reports
• Process debit / credit notes for smooth payment
• Provide supportive communication with customers and coordinate with worldwide colleagues
• Reaching to meet monthly target Key Performance Indicators (KPIs) revenue goals
• Work alongside with Outdoor Sales Team to develop Sales business opportunities
• Excellent oral communication and best approach customer service qualities when interacting with consumers

Job Requirements

• Written and oral communication in English
• Candidate maintaining a growth mindset and optimistic attitude
• Organized, meticulous and sense of urgency
• Effective communication and Interpersonal skills
• Exposure to customer service/ or sales support role is a plus
• Ability to cope independently and in a team player environment
• Candidates with no experience are welcome to apply
• General knowledge on excel format if any

• Takes bookings from customers for export & import cross-border trucking shipments
• Handles customer services, complaints and process paper documentation
• Coordinates customers' inquiries and requests
• Attends to problems and customers’ complaints
• Attends to delivery of goods as and when they arrived (import and export)
• Ensures that the cargoes are delivered according to customers’ requirements
• Updates receiving and delivery status of cargoes promptly in UFS
• Prepares road delivery reports for customers
• Liaise and coordinates with KWE overseas offices on cross-border delivery schedules
• Prepares invoices to customers
• Any other ad-hoc duties as assigned by the Management/Manager from time to time

Job Requirements

• 2 to 3 years of experience in cross-border operations, trucking and customs documentation and customer service
• min GCE ‘O’ Level
• Computer literacy, basic Microsoft office skills

1-1. Overall Operations Supervision

• Supervise overall warehouse operations including SG local transportation from/to KWE warehouse(s)
• Establish and monitor the basic practice and implementation such as MHE pre-inspection, daily-walk-about in the respective work environment with the support from section leads below SLM
• Supervise and monitor WSH monthly reports and take a lead to close any negative findings.
• Receive an external or/and internal escalation upon any deviation or potential risk of deviation from the set KPIs.
• Provide the respective section leads with the relevant guidance and direction whereby how to adjust, correct, or upgrade daily operations.

1-2. Overall Operations Projects Supervision

• Delegate the respective task to the respective section leads by determining a schedule.
• Monitor the completion of respective project tasks.
• Receive any escalation from the section leads upon any potential delay or obstacles.
• Provide the respective section leads with the relevant advice and guidance for their clear understanding.
• Schedule and arrange any internal session for internal alignments in case of any potential issues, especially the severe ones.
• Properly and timely escalate the potential risks to the direct superior.

1-3. Operations Resource Planning

• Come up with operations manpower resource planning.
• Conduct recruitment interviews in case of additional manpower resources to bring into the operations team.
• Exercise any warning session(s) or termination session(s) related to the respective section leads.

1-4. Warehouse P/L Control

• Analyse monthly department P/L starting from sales revenue, direct cost, indirect cost up to gross profit with the direct superior.
• Come up with some proposals to improve our sales or/and cost for further discussion and finalisation with the direct superior.

Job Requirements:

• Minimum 3 to 5 years’ experience in a managerial position in 3PLWarehouse operations.
• Ability to multi-task in a fast paced environments
• Mature, self-motivated, and able to work independently.
• Ability to motivate & manage a dynamic service-oriented organization.
• Ability to support change in a fast-moving environments & coach organization
• Ability to use the technical skill, process discipline to build & develop service deliverables & capabilities.
• Able to speak, read and write English upon directly communicating with customers or / and appointed vendors.

Assist to lead & oversee the Finance & Accounting in Sout East Asia & Oceania (SEO) Region :-

• Financial management, accounting, budgeting, book-keeping and funds management.
• Month-end closing and Year-end closing with complete Financial Statement, Balance Sheet and Profit & Loss Statement.
• Timely and accurate reporting of Prompt Report and Monthly Report on a monthly basis.
• Timely and accurate reporting of Consolidation Package Report per every quarter-end.
• Timely and accurate reporting of accounts receivables as well as monitoring of accounts receivables collections.
• Liaises with all countries in SEO Region as to deadlines on monthly accounts closing, matching of revenue and costs.
• Maintains proper record of necessary accounts documents.
• Monthly performance analysis, budgeting, and month-end closing.
• Maintains Accounts Receivables, Accounts Payables, General Ledger and propose changes to UAS whenever necessary. Controls and book-keeping of receipts and payments. Maintains Chart of Accounts.
• Maintains control of Fixed Assets and Investments in SEO Region.
• Liaises with External Auditors and Tax Agents whenever necessary.
• Liaises with banks on foreign exchange, credit facilities, bank guarantees, remittances, funding and fund management.
• Organizes and consolidates half-yearly budgets for Income, Investment and Cash plan, from all SEO countries with provision of respective company’s targeted profits.
• Timely and accurate reporting of Budget on half-yearly basis and twice forecasts before 1st half-yearly closing and year-end closing.
• Consolidation of financial & accounting reports in Japanese Language for reporting Japan HQ.
• Legal matters, risk assessment and internal control

Job Requirements

• 12 - 15 years experience in accounting with at least 5 years experience in financial management
• Minimum degree in Accountancy.
• Strong analytical skills.
• Budgeting skills.
• Computer literate.

1. Budget and Financial Control

- Capture and analyse the monthly, quarterly and yearly financial performance from the department P/L.

- Compile projected revenue by respective customers by referring to the annual trends.

- Analyse respective direct and indirect costs based on the benchmarks on a monthly basis.

- Draft the CPEX planning with a budgetary quotation with a business background.

- Draft and analyze the whole year's budget planning.

- Come up with the future department planning with some projected P/L simulations.

2. Commercial Roles

- Attend the periodical meeting of our major customers (such as QBR) and presentations.

- Come up with a storyline to achieve the award of new business opportunities for any commercial deals with customers.

- Draft a high-level presentation material for commercial negotiation such as price revision or condition changes.

- Become the escalation point from our major customers as and when necessary and fully make our customer assured based on the professional and logical statement.

- Take a lead for RFI / RFP / RFQ from our potential customers.

- Coordinate the discussion among customers, external parties (ex; the relevant vendors) and internal parties.

- Create brand-new relationships with our new customers, vendors and partners.

- Liaise with the internal sales team not only from SG air freight team and sea freight team but also SEO Region and other countries.

Job Requirements

- At least 10 years relevant experience in 3PL industry.

- Warehouse operational background (under operations, customers services).

- Basic understanding and over 3 to 5 years experiences on KPI management and Continuous Improvement planning and execution.

- Skills to draft the proposal documents to customers and internal parties.

- Basic IT skill with Microsoft Office (Word, Excel, Power Point)

Working hours

• 5 Day work week; Working hours: 8:30am to 6:00pm
• Work on Public Holiday when required
• Overtime work when required

Job Scope

• Attend to customers’ inquiry
• Prepare and process Air Export booking request
• Arrange for collection of cargo at customers’ premise
• Provide booking confirmation and flight details to customers
• Mange customers’ expectations and complaints
• Correspond with overseas offices on shipment status and inquiries
• Verify invoices from vendor
• Prepare customers’ report

Job Requirements

• Must be familiar with Microsoft Word and Excel
• Must be able to work independently
• Must be able to converse in English fluently through email and phone
• Must possess a sense of urgency and responsibility in work
• Outgoing personality
• Willing to learn with good attitude
• Prior work experience in this industry is not required, but will be advantageous if have

Working hours

• 5 days work week, fix off on Sun and rostering off day on Sat, Tue, Wed or Thu
• Working hours: 8.30am to 6pm
• Overtime work when required
• Working Location: Changi Cargo Agents Megaplex 1

Job Scope

• To monitor closely assigned customers’ inbound shipments
• Work closely with respective overseas offices to monitor its uplift at point of export till its arrival
• Update customers promptly of delivery date and if any irregularity to inform them
• Maintain close communication with overseas offices, internal customers, authorized contractors and ground handling agents to track closely its arrival and customs clearance
• Other ad-hoc duties as assigned by his/her immediate superior and/or manager

Job Requirements

• Must be familiar with Microsoft Word and Excel
• Must be able to work independently
• Must be able to converse in English fluently through email and phone
• Must possess a sense of urgency and responsibility in work
• Outgoing personality
• Willing to learn with good attitude
• Prior work experience in this industry is not required, but will be advantageous if have

• Perform data processing and transactions on WMS (warehouse management system or customer’s system.
• Communicate with our customers via both email and phone calls.
• Verify the billing summaries to customers with operational documents.
• Keep any operational documents properly.
• Liaise with operation team members to arrange any inbound / outbound activities within a set timeline.
• Coordinate with forwarders/transporter for the shipment arrival and departure.
• Managing transportation time and delivery process.
• Immediate reporting to direct superior upon any irregularities.

Job Requirements

• 2 to 3 years of experience as a warehouse Customer Service Officer under any global LSP companies.
• Basic knowledge / experiences on warehouse management system and documentation.
• Able to speak, read and write English upon directly communicating with customers or / and appointed vendors.
• Experience with Documentation such as checklists, temperature / RH reports.
• Able to compile KPI reports periodically.
• Able to verify the billing reports to our customers as well as service agreements.
• 5.5 days work week (Saturday half day)
• Workplace is at Jurong West area

1. Budget and Financial Control

- Capture and analyse the monthly, quarterly and yearly financial performance from the department P/L.

- Compile projected revenue by respective customers by referring to the annual trends.

- Analyse respective direct and indirect costs based on the benchmarks on a monthly basis.

- Draft the CPEX planning with a budgetary quotation with a business background.

- Draft and analyze the whole year's budget planning.

- Come up with the future department planning with some projected P/L simulations.

2. Commercial Roles

- Attend the periodical meeting of our major customers (such as QBR) and presentations.

- Come up with a storyline to achieve the award of new business opportunities for any commercial deals with customers.

- Draft a high-level presentation material for commercial negotiation such as price revision or condition changes.

- Become the escalation point from our major customers as and when necessary and fully make our customer assured based on the professional and logical statement.

- Take a lead for RFI / RFP / RFQ from our potential customers.

- Coordinate the discussion among customers, external parties (ex; the relevant vendors) and internal parties.

- Create brand-new relationships with our new customers, vendors and partners.

- Liaise with the internal sales team not only from SG air freight team and sea freight team but also SEO Region and other countries.

Job Requirements

- At least 10 years relevant experience in 3PL industry.

- Warehouse operational background (under operations, customers services).

- Basic understanding and over 3 to 5 years experiences on KPI management and Continuous Improvement planning and execution.

- Skills to draft the proposal documents to customers and internal parties.

- Basic IT skill with Microsoft Office (Word, Excel, Power Point)

General Description:

This position is responsible for effective handling of tenders from customers and aligning opportunities with the company's strategic objectives.

Key Roles and Responsibilities:

• Work closely with global and regional account management team to lead and support the preparation and submission of tenders for global and strategic clients.
• Analyse tender specifications and coordinate with countries mainly in the APAC region for accurate and timely responses.
• Coordinate with multiple stakeholders including local offices and central procurement teams to ensure high quality and competitive offers.
• Develop a project plan and time schedule for adequate pricing analysis, internal review and evaluation in-line with the global tender management process.
• Maintain records of tenders in internal reports and tender document management system
• Leading/Involvement in meeting with cross region stakeholder to give advice or provide analysis from TM perspective to achieve corporate goal
• Other functional and administrative support from time to time, as required

Skills Required:

• Advanced MS-Excel is mandatory (Application of Excel functions such as VLOOKUP,INDEX-MATCH, CONCATENATE, PIVOT etc.)
• Ability to utilise software efficiently e.g. Ariba/Jagger/etc.
• Fast-thinker, Problem solver and strong aptitude for numbers
• Good interpersonal skills and understanding of cultural diversity
• Must be fluent in spoken and written English. Ability to speak Mandarin would be an advantage.
• Ability to multitask and perform under pressure

Qualifications & Experience:

• Diploma in SCM/Logistics/Business Administration or other related fields preferred
• 2-3 years experience in the freight forwarding/logistics industry

Job Duties

1. Business Plan management.

• Develops regional management goals and objectives towards growth of products in line with corporate direction.
• Designing and implementing business plans and strategies towards achieving and profit objectives, including efficient cost management.
• Suggest and propose appropriate resources to conduct and complete its business activities.
• Annual and Half-yearly Business Planning.
• Monitor and manage the monthly, quarterly and yearly regional performance according to set targets and KPIs.

2. Regional Sales & Marketing

• Provides leadership in management of sales, marketing and account management, fostering a team-based culture.
• Sets clear targets for the growth and development of the product.
• Oversees business activities relating to the product.
• Close monitoring of product performance against set targets and objectives and to take countermeasures for improvement when needed.
• Ensures full compliance in various areas of operations, including the use of management tools such as CRM, and managing risks.
• Conducts periodic market studies to fully understand the prevailing market conditions affecting business, and drives sales activities in accordance with the market realities.
• Leads in-country project solutions design included data gathering and analysis, optimization, process improvements and reengineering, costing.
• Provides marketing information in support of sales activities.
• Periodical review of existing products and explore new products which can contribute to business enhancement.
• Provides promotional material at periodic intervals for product development, especially new services or solutions.
• Periodic analysis of business results, and provides improved support if necessary.
• Coordinate Business Developments, Campaigns, and Pipeline activities.
• Support and assist in ad hoc business projects.
• New service development, if any.

3. Others

• Compiles various business performance report from respective companies.
• Reviews and analyzes the result of the various performance report.
• Compiles and updates corporate profile data.
• Prepares data analysis tool to support country management.

Requirements

• A University Degree or Professional Qualification.
• 10 to 15 years of experience, with at least 5 years in management position with profit and loss responsibility.
• Good analytical skills and a proven ability in new business development.
• Strong leadership and motivator, and the ability to build, lead and motivate a dynamic team.

Job Duties

1. Business Plan management.

• Develops regional management goals and objectives towards growth of products in line with corporate direction.
• Designing and implementing business plans and strategies towards achieving and profit objectives, including efficient cost management.
• Suggest and propose appropriate resources to conduct and complete its business activities.
• Annual and Half-yearly Business Planning.
• Monitor and manage the monthly, quarterly and yearly regional performance according to set targets and KPIs.

2. Regional Sales & Marketing

• Provides leadership in management of sales, marketing and account management, fostering a team-based culture.
• Sets clear targets for the growth and development of the product.
• Oversees business activities relating to the product.
• Close monitoring of product performance against set targets and objectives and to take countermeasures for improvement when needed.
• Ensures full compliance in various areas of operations, including the use of management tools such as CRM, and managing risks.
• Conducts periodic market studies to fully understand the prevailing market conditions affecting business, and drives sales activities in accordance with the market realities.
• Leads in-country project solutions design included data gathering and analysis, optimization, process improvements and reengineering, costing.
• Provides marketing information in support of sales activities.
• Periodical review of existing products and explore new products which can contribute to business enhancement.
• Provides promotional material at periodic intervals for product development, especially new services or solutions.
• Periodic analysis of business results, and provides improved support if necessary.
• Coordinate Business Developments, Campaigns, and Pipeline activities.
• Support and assist in ad hoc business projects.
• New service development, if any.

3. Others

• Compiles various business performance report from respective companies.
• Reviews and analyzes the result of the various performance report.
• Compiles and updates corporate profile data.
• Prepares data analysis tool to support country management.

Requirements

• A University Degree or Professional Qualification.
• 10 to 15 years of experience, with at least 5 years in management position with profit and loss responsibility.
• Good analytical skills and a proven ability in new business development.
• Strong leadership and motivator, and the ability to build, lead and motivate a dynamic team.

• Lead and Manage Customer Service Team (~ 15 to 20 members) under Assistant Customer Service Manager.
• Initiate and Manage Continuous Improvement Activities.
• Support data processing and analysis on inventory data / transaction data.
• To prepare relevant documents and participate in customer audit with operation team and quality team.
• To receive any escalations from existing customers; Conduct second-level fire-fighting upon receiving any complaints.
• Compile the relevant specification with operation team for any purchasing / sourcing.
• Communicate and liaise with procurement team for any operational supply, equipment.
• Assist Customer service Manager overseeing the operations under customer service functions.
• Attend to customer’s enquiries & complaints when required.
• Ensuring the smooth operation & cooperation with the team members.
• Monitoring customer service members, coordination & improvements.
• Participating/executing in costs reduction exercise so as to achieve cost optimisation for Customers and the Organisation.
• Identify/Engagement in new system implementation to actualise functions for each process. (Productivity improvement).
• Attend and facilitate customer monthly meetings.
• Prepare meeting minutes and verify KPI report before presenting in monthly meeting with customer.
• Verify the billing summaries prepared by the Customer service officer.
• Verify the billing reports to our customers as well as service agreements.
• Keep any operational documents properly.
• Immediate reporting to direct superior upon any irregularities

Job Requirements:

• Proven experience in Customer Service or a customer facing role within a B2B.
• Analysis of customer requirements and discussion with the internal team.
• Mature, self-motivated and able to work independently.
• With 3 to 5 years experience as a warehouse customer service Executive under any global LSP companies.
• Basic knowledge / experiences on warehouse management systems and documentation.
• Able to speak, read and write English upon directly communicating with customers or / and appointed vendors.
• Experience on Documentation such as checklists, temperature / RH reports.
• Able to compile KPI reports periodically.
• Able to verify the billing reports to our customers as well as service agreements.