Total 6 job vacancies by John Wiley & Sons Singapore Pte. Ltd.

About the role:

We are looking for an Account Manager to drive highest possible revenue and profits with clients across the defined territory, by developing solutions from across the Wiley portfolio of content whilst supporting our clients in achieving their promotional and educational objectives. The Account Manager will collaborate with local, regional and global sales and editorial teams to drive corporate revenue across key therapy/subject areas and with key local and global accounts. Also will need to cultivate strong relationships with clients and identify new business opportunities.

How you will make an impact:

Sales & Account Management

• Acts as a primary point of contact at Wiley for assigned territory

• Maintains regular contact (including virtual or face to face interactions with a defined client base in order to understand the client's marketing/educational objectives.

• Anticipates and understands customer/account needs, feedback and objections, and identifies and explains solutions, often in challenging or complex selling situations

• Uses a consultative selling approach to suggest appropriate solutions.

• Drive a solution-focused client strategy incorporating all revenue streams across both print and online channels

• Maintain accuracy of pipeline and customer insights in Salesforce and deliver accurate and timely forecasts for the territory

Develop & Implement Strategic Account Relationships

• Acquires new customers, builds, and maintains strong business relationships.

• Develop key networks, relationships with senior-executive level customers

• Identify and develop market-based partnerships to extend reach and drive revenue

• Work independently or lead teams to identify, pursue or manage accounts/opportunities with large size/strategic importance/risk of loss

• Represent Wiley at relevant conferences and events to develop potential business contacts.

Drive Account Growth

• Achieve forecasted revenue targets within the territory

• Drive the company strategy by leading business development to meet forecasted revenue targets

• Proactively develop and maintain client relationships through targeted business development and account management within the territory

• Understand emerging market trends and interdependencies impacting customers; leverage understanding to expand relationships

Develops Strong Internal Relationships

• Works with the Wiley Marketing, Project, Editorial, and PITCH team to understand the client's strategies and future direction, to form strategic proposals to their clients

• Liaise closely with Journal Publishing Managers and journal editors in developing and improving our offerings to corporate clients

• Oversee timelines and delivery deadlines with the Projects team and other production teams.

• Develops strong internal relationship management to recruit the required advocacy and support within and beyond the Corporate Sales team to drive business development

• Develops strong relationships with internal departments that are instrumental to delivering on our Corporate Sales objectives (e.g. Customer Success, Sales Operations, Finance, Credit Control)

• Develops and leads colleagues; acts as a role model for those with less experience

Corporate Responsibilities

• Follow all company policies and procedures

• Adhere to department procedures and Sarbanes-Oxley (SOX) workflow control processes, in respect to all work activities, as required for the position

• Use initiative in performing duties and continually review current work practices with a view to recommending efficiency improvements

• Follow company policy and guidelines that support the principles of equal employment and contribute towards a harassment-free work environment

• Follow workplace health and safety guidelines and instructions. Maintain a duty of care towards yourself and others.

What we are looking for:

• A minimum of 8 years working experience in sales and/or marketing.
• Experience in sales and/or marketing in the pharmaceutical, healthcare and or educational sector would be desirable.
• Knowledge and experience of medical information systems e.g. on-line databases, journals and publications, and journal information management would be desirable.
• Has a track record of exceeding financial goals successfully.
• Extensive experience within an industry that advocates for a structured sales approach.
• Broad experience/familiarity across a number of therapeutic areas or scientific disciplines.
• Knowledge of strategic intent and experience in evaluating and interpreting client's brief.
• Willingness to travel 50-60% of the time to visit clients and to attend annual sales conference

About the role:

Wiley’s Global Health Direct team helps pharmaceutical and medical equipment companies grow, by providing them with digital content, reach and technology. The team is part of the Corporate Solutions unit, and our services include online advertising, sponsored publications, educational websites and webinars, all based on the reach and authority of Wiley's scientific journal portfolio and society network.

Based on a growing demand for global educational programs from both health care professionals and pharma sponsors, we are further expanding our health sciences solutions.

To quickly respond to the changes in the market, this multi-disciplinary business unit, which will dedicate its time, knowledge and skills solely on delivering new business in sponsored digital programs for our global top tier pharmaceutical customers.

How you will make an impact:

• Project management of large web projects, including the creation of various multimedia content.
• Post-sale client management.
• Long-term collaboration with cross-functional internal project stakeholders, including sales, business development, marketing and editorial.
• Support of planning, pitch and client proposal activities.
• Staying abreast of the latest trends in content, project management and online platforms.

What we are looking for:

• Bachelor’s degree in related field
• Have project management experience, in healthcare industry would be preferred
• Have web projects experience
• Excellent in client management
• Commercially focused
• A self-starter, highly organised
• Thrives under pressure

About the role:

We are looking for Senior Tax Specialist to join our APAC tax team, based in Singapore.

Main duties and responsibilities include:

• Providing tax compliance services for the APAC region including the filing of tax returns for Wiley entities covering both direct and indirect taxes (e.g. corporate income tax, withholding tax, VAT/GST and transfer pricing);
• Working with the respective appointed tax agents and tax service providers in the APAC region, as well as the regional controllership teams; and
• Supporting the Global tax team in servicing the various Wiley stakeholders.

How you will make an impact:

• Providing tax compliance services for the APAC region covering both direct and indirect taxes (e.g. corporate income tax, withholding tax, VAT/GST and transfer pricing)
• Managing all tax filing deadlines for the APAC region
• Preparing/reviewing tax returns, including dealing with tax audits/queries, and articulating the tax risks and opportunities
• Ensuring that there is proper reporting, compliance and documentation for tax purposes
• Working with the respective appointed tax agents and tax service providers in the APAC region, as well as the regional controllership teams
• Managing external tax agents and tax service providers to ensure timely and accurate deliverables, including reviewing their work
• Ensuring that all tax filing deadlines for the APAC region are met and complied with
• Dealing with tax inquiries and assist in resolution of tax issues with the Tax Authorities where required
• Working with the regional controllership teams on tax matters
• Supporting the Global tax team in tax risk management and servicing the various Wiley stakeholders
• Monitoring changes in tax laws or administrative practice and analyse implications, including staying up to date on various tax developments; and effectively applying tax knowledge relevant to Wiley business operations
• Assisting in improving tax processes that create efficiencies by developing or implementing best practices on tax compliance initiatives
• Assisting in developing tax sharing content and conduct tax sharing sessions to internal stakeholders within the Wiley Group
• Participating in other ad-hoc projects where required

We are looking for people who:

• Degree in Accountancy/ACCA/CPA or equivalent
• Minimum 2-3 years of relevant experience, with working background in an MNC environment or Accounting firm.
• Familiar with tax laws and tax treaties within the APAC region.
• Familiarity with US MNC environment is a plus.
• Knowledge of SAP would be desirable.
• Familiarity with accounting standards a plus.
• Strong numeracy skill, including being meticulous with keen attention to details.
• Conversant with Microsoft Word, Excel and PowerPoint.
• Able to work under reasonable pressure and meet tight deadlines; Keen eye for details; Hands-on team player with the ability to multi-task.
• Fluency and good command of English.

About the role:

Manage and retain institutions in the “strategic” customer base in SEAHK

1. Grows and Expands Account Relationships: Identifies key account stakeholders and implements strategies to grow and expand those relationships
2. Analyzes Account Health & Mitigates Risks: Analyzes usage data to understand customer health and trends; Leverages data to proactively identify and mitigate issues
3. Services Accounts & Defends Revenue: Manages relationships with key stakeholders and responds to customer issues or questions in a prompt and effective manner
4. Completes In-Depth Customer Research: Leverages various sources to research customers and their needs; Seeks out market insights and trends; Uses research to tailor outreach and plan for customer meetings
5. Acts as a Collections Advisor: Identifies collections gaps and recommends journal/non-journal products to improve research and teaching outcomes
6. Manages Opportunity Pipeline: Follows Wiley sales processes and opportunity management approach; Captures efforts in a common and consistent way in CRM
7. Influences Through Value-Selling Behaviors: Influences customers with a value-driven approach throughout the sales process; In written and verbal communications and in presentations
8. Excels at Team Collaboration: Exhibits strong collaboration and teamwork to impact common account revenue goals.

How you will make an impact:

• Manages a portfolio of institutional accounts, and consortia, in a pod structure with SAM (Strategic Account Manager), CSM (Customer Success Manager), and SC (Sales Coordinator) teamwork.
• Manages and renews TA (Transformational Agreement) paperwork and compliance requirements annually (or, as needed) with institutions.
• Manages and renews journal and non-journal products in the “strategic” customer base.
• Identifies and manages non-journal cross-sell leads based on institutional-level collections needs.
• Works with the CSM to drive success in the management of existing TA customers.

We are looking for people who:

• undergraduate degree
• 3+ years of experience in the publishing industry
• Strong email/written communication skills
• Experience selling and managing academic research subscriptions, and products.
• Experience working in a highly collaborative team environment.

Reporting to the Head of Researcher Marketing, the Author Marketing Manager has the overall responsibility for managing the development and deployment of all marketing activity related to the engagement of authors. Working with the Head of Researcher Marketing, the role holder will be responsible for creating the strategic vision for Hindawi’s author, as well as achieving annual marketing objectives and KPIs through the implementation of integrated, multi-channel marketing campaigns (across email, search, social, recommendation engines, print, etc.)

Marketing strategy and activity:

● Develop and implement objectives-driven global marketing strategies to improve positioning, awareness and impact with authors - with the ultimate aim of increasing engagement and submissions

● Create and carry out marketing plans and activity to drive submissions and enhance the author experience

● Where necessary, implement different marketing approaches for different geographical regions to ensure the best outcomes possible

● Collaborate with the Research Engagement Manager teams on product positioning and campaign requirements

● Working with the Email Manager and Paid Media Manager to set up and maintain a program of relevant automated multi-channel marketing campaigns to drive return authorship

● Work with the other Marketing Managers to ensure successful engagement with and development of all Hindawi customers and users

● Where required, ensure that marketing insights and customer needs are clearly represented at the creation and development planning stages of relevant new products

Design and communication:

● Work closely with the Visual Design team to create and implement consistent and impactful visual identities for all marketing campaigns and collateral

● Where relevant, collaborate with the Brand Marketing Manager on activity related to the wider community and in utilising company-wide materials for researcher-focussed campaigns

Reporting and market understanding:

● Ensure consistent and useful measuring and reporting of all marketing activity (working closely with the Data & Operations team)

● Work with the Senior Data Analyst to develop a strong understanding of our authors to help us best serve them

● Monitor competitor activity to feed into overall market intelligence

Qualifications & experience:

The role holder has a strong work ethic with the ability to handle multiple priorities and respond quickly to changing requirements. The role holder always keeps key objectives and targets in mind when developing strategies, plans and activities. International marketing experience is an essential requirement for the role and solid evidence and experience of multi-channel and integrated marketing skills is required. An understanding of Open Science and wider publishing and research landscape, and the elements and actors within it, is also desirable. The role holder is an eminently reliable team player that responds well to a varied workload and plays a pivotal role in serving our customers and developing our journal products.

This is a unique opportunity to join a dynamic Wiley team and deliver growth impact for Learning in Asia.

This Senior Manager / Manager role is responsible for proactively leading and driving new Enterprise customers acquisition activities, including generating, nurturing, and converting customer leads via direct sales and marketing channel, distribution partnership, and business model innovation. You will be an integral part of the sales team, planning and driving activities that lead to faster new customer growth.

You will be part of the management team and play a critical role in driving regional expansion and growth and enabling omni-channel strategy through the planning and deployment of business strategy in Asia.

How you will make an impact:

• Plan, drive and grow sales of Wiley Learning Enterprise collection
• Work with existing sales team to uncover new Enterprise opportunities and convert them into new customers
• Drive field engagement and customer needs gatherings to improve business offering and models
• Drive customers and stakeholders’ relationship
• Track results and pipeline to provide management team with updates on performance Vs targets

We are looking for people who:

• Education to degree level or equivalent
• Proven tracked record on winning new Enterprise business and customers
• Skilled in new leads generation, nurturing and conversion sales process, Enterprise level stakeholders’ engagement, needs gathering and selling
• Competent in achieving Enterprise sales growth results, solving problems, and collaborating across teams
• Ability to define actions needed by the team, create an environment of optimism and creativity and seek and deliver the right outcomes by solving problems
• Skilled in English written and content communication