Total 3 job vacancies by International Sos Singapore Pte. Ltd.

A. Overall Purpose Of The Job

The Chief Security Analyst (East) is the senior dedicated security Information & Analysis (I&A) leader responsible for directing and leading the security I&A team based in Asia. They will oversee the delivery of market-leading, audience-centric security I&A content, leveraging Global Threat Monitoring Centres for high-priority threat to life alerts and the Lead Analysts for North Asia, South Asia and Southeast Asia as well as Security Managers in Manila and Bangkok for long-term forecasting and analysis. They will collaborate with the Security Director, Assistance Asia to ensure assessments also inform internal operational planning and decision-making in both business-as-usual and crisis scenarios.

The Chief Security Analyst (East) will collaborate with the Security Director I&A and Assistance in Sydney to ensure situational awareness of high-priority threat to life security incidents globally during Sydney’s Global Threat Monitoring Centre operating hours, and effectively handing over with London’s Global Threat Monitoring Centre. Equally, the Chief Security Analyst (East) will ensure client and internal awareness of security events in Australia, New Zealand and Pacific and the corresponding outlook and advice by guiding the relevant Lead Security Analyst.

Beyond the regional remit, the Chief Security Analyst (East) will deliver I&A on key global issues, ensuring consistency of analysis and overall quality of delivery in collaboration with the Chief Security Analyst (West). The Chief Security Analyst (East) will have an interface with Security Director I&A in Dubai and the Senior Travel Risk Manager China to ensure the appropriate depth and breadth of coverage of client-centric security issues in the full eastern hemisphere region.

The Chief Security Analyst (East) oversees and manages key components of International SOS’ I&A capability to ensure continuous improvement and development in line with the Group’s strategic ambitions. This will include training security professionals in the eastern hemisphere; building best-in-class security analysis trainings and guidance briefings for junior and senior staff; owning, updating, maintaining, creating and disseminating security I&A Standard Operating Procedures; the implementation and continuous improvement of relevant global security I&A processes, as well as collaborating closely with the multimedia and editorial teams focused on providing a world-class, digital-first, audience-centric content proposition.

The Chief Security Analyst (East) closely collaborates with the relevant Content Services Business Unit leadership personnel from the Medical I&A, Content Operations, Research, Multimedia & Editorial teams, in both crisis and business as usual phases, ensuring the highest standards of security I&A service delivery. They will also support commercial engagements, including as an informed speaker for marketing and media opportunities, and support bespoke client consulting or managed service opportunities when possible.

Key Responsibilities

Core Client & Internal Support:

• Direct high-quality business as usual and crisis security I&A output, inclusive of analytical line, advice and outlook, in internal communication and across the full spectrum of client-facing deliverables.
• Deliver supervision and guidance to regional security I&A staff, including 24/7 escalation support. Participate in on call structure.
• Directly inform planning led by the Security Director, Assistance on regional operational preparedness. Oversee the Priority Information Requirements and I&A components of risk assessments for the deployment of Incident Management Team(s) to provide on-the-ground support to clients or regional assistance.
• Ensure implementation of the Global Quality Management Program across regional I&A output, and that all standards are met in internal documentation and process. Oversee professional feedback for deliverables relating to North America, building both I&A and risk management best practice in addition to subject matter knowledge of the region in the team.
• Collaborate with managers of Global Threat Monitoring Centres to ensure effective resource allocation between regional and global teams across all levels of the intelligence cycle, including direction, overseeing collection, processing, analysis and dissemination, personally leading where required.
• Collaborate with SDIA DXB and the Senior Travel Risk Manager China to ensure consistency and relevance of coverage of security issues, initiating changes and adjustments where appropriate. Provide ad hoc senior support to regions, such as leading the drafting and/or direction of major or cross-regional reports with a particular focus on China analysis.
• Collaborate with relevant senior stakeholders in the Aviation & Maritime, Medical I&A, Research, Multimedia and Editorial teams, in addition to global and regional security leadership to ensure excellent I&A output and operational planning, in addition to overall economy of effort and efficiency.
• Create and update the security I&A training suite and best practices for security I&A professionals with a focus on Lead Security Analysts and SDIAs.
• Own the updating, maintenance, and creation where needed, of security I&A Standard Operation Procedures (SOPs) and Global Reporting Thresholds, working with the Chief Security Analyst (West), Medical I&A professionals as well as the wider Content, Researcher & Editorial team. Owning the communication and cascading of these guidance documents and processes to the regional teams and troubleshooting where required.
• Identify opportunities for enhancement and improvement of I&A tools and knowledge management systems, supporting with the production of business cases as required.
• Represent Security I&A in internal forums/projects as part of the wider Content Services Business Unit priorities and projects.

Sales & Marketing Support, Consulting Delivery (<20%)

• Represent International SOS in relevant commercial engagements (key client meetings, marketing or media events, security industry associations or forums).
• Support the Sales and Marketing teams in the articulation of International SOS’ services and in providing senior professional expertise in client or public facing forums, including live and recorded webinars or media.
• Oversee delivery of bespoke I&A consulting (where capacity allows).

Leadership

• Deliver supervision and guidance to regional security I&A staff, including 24/7 escalation support. Participate in on call structure.
• Professional management of the Lead Security Analysts in Delhi and collaboration with relevant managers to ensure career development and succession planning for all Lead Security Analysts in the eastern hemisphere in line with International SOS leadership values.
• Build and maintain operational and commercial relationships across the International SOS business, key clients and third-party security I&A partners or vendors.

Required Skills and Knowledge (Brief description of technical knowledge or skills needed to perform the job)

• People management skills, ability to provide others with clear direction & feedback.
• Expert knowledge of and passion for the global political and security landscape
• Expert knowledge of how to run an all-source intelligence cycle
• Operational knowledge of risk management concepts
• Knowledge of quality management processes and methods as they relate to security I&A
• Inspiring leadership, engagement and relationship building skills
• A demonstrated motivator in a cross-cultural context
• Expert written communication, experience with OSINT tools and advanced analytical techniques
• Knowledge of commercial business processes in medium and large enterprises
• Knowledge of and interest in an audience-centric approach to content delivery is desirable
• Demonstrated ability to work productively with large and diverse teams in a cross-cultural and/or remote context
• Ability to manage multiple projects and meet deadlines

Required Competencies (Critical behaviours necessary to successfully perform the job)

• Deciding & Initiating Action. Makes prompt, clear decisions which may involve complex choices or considered risks; Escalates effectively; Takes responsibility for actions, projects and people; Takes initiative, acts with confidence and works under own direction; Initiates and generates effective activity, monitors progress and provides additional guidance
• Leading & Supervising. Provides others with a clear direction; Sets appropriate standards of behaviour; Delegates work appropriately and fairly; Motivates and empowers others; Provides staff with development opportunities and coaching; Responsible for recruitment of staff of a high calibre
• Relating & Networking . Establishes good relationships with clients, staff, third party providers and a network of security peers; Builds wide and effective networks of contacts inside and outside the organisation; Relates well to people at all levels; Manages conflict.
• Planning & Organising. Sets clearly defined objectives; Plans activities and projects well in advance and takes account of possible changing circumstances; Manages time effectively; Identifies and organises resources needed to accomplish tasks; Monitors performance against deadlines and milestones
• Formulating Strategies & Concepts. Works strategically to realise organisational goals; Sets and develops strategies from an operational and people perspective; Identifies and develops positive and compelling visions of the organisation’s future potential; Devises effective change initiatives; Analyses numerical data, verbal data and all other sources of information; and draws analytically sound conclusions
• Resilience. Works productively in a pressurised environment and escalates effectively; Leads by example in managing emotions effectively during difficult situations; Balances the demands of a work life and a personal life; can support effectively during a crisis and manage time for recovery; Maintains a positive outlook at work; Handles feedback well and learns from it

Required Work Experience (Brief description of the job-related experience needed to perform the job)

• Typically, more than 10 years’ experience in security I&A delivery, managing an all-source intelligence cycle, including deployed experience in hostile and/or challenging environments in military, government, NGO, journalism, academic or private sector roles.
• Extensive experience working on global security issues and themes in addition to relevant regional experience across multiple continents. Experience in assessing and forecasting extreme weather events and their impact desired.
• Extensive public speaking and training delivery experience
• Extensive experience in writing to c-suite, senior management, and decision-makers
• Extensive experience working successfully internationally and managing cross-culturally
• Crisis management experience
• Experience with OSINT tools and Structured Analytical Techniques
• Quality management experience
• Experience in complex security assistance operations

Required Qualifications (Brief description of the educational background needed to perform the job)

• Masters degree (or relevant professional training) in a field related to security intelligence, international politics, international relations or similar.

Required Languages (Brief description of the language skills needed to perform the job)

• Excellent spoken and written English language.
• Other regional language skills are highly desirable

Travel / Rotation Requirements (Brief description of any travel or rotation requirements)

• Regular business travel to Security Centres (Sydney, New Delhi, Dubai, Tokyo and other Assistance Centres) and attending conferences and meetings, to meet customers and partners and other global travel as required.
• Participate in on-call roster as required

OVERALL PURPOSE OF THE POSITION

Facilitate professional, high standard international health assistance services pertaining to international travelers and expatriates overseas for International SOS (Intl.SOS) clients globally. As a key member of the Assistance Team, leverage medical experience and professional knowledge to provide appropriate solutions to Intl. SOS members.

Medical Healthcare Coordination (Assistance)

• Receive calls from various international locations relating to requests for medical assistance abroad and ascertain the assistance requirements of Intl.SOS clients.
• Facilitate the provision of assistance through referral to accredited medical and technical providers at various international patient locations abroad.
• Collect as appropriate medical and other relevant health information from international sources and collate updates for Intl.SOS clients.
• Professionally communicate verbally and/or in writing to relevant parties/clients at various international locations the progress of medical assistance cases.
• Provide guidance regarding the operational planning and progress of international medical assistance cases.
• Assist to maintain the Intl.SOS medical transportation standards in facilitating the logistical arrangements of international medical transportations to and from overseas locations.
• Escalate as per protocol to the Medical Director Singapore or in his/her absence; the duty Medical Director and Corporate Assistance Department (CAD).

Client Support & Promotion

• Participate, under the direction of the Medical Director and General Manager/Marketing Manager in appropriate business development activities, explaining and promoting Intl.SOS’ services to prospective and existing clients.
• Assist in explaining International SOS medical services to prospective and existing clients as requested.

Network Partnership Development

• Collate information and conduct intermittent review of international medical providers to enhance the Intl.SOS network of medical providers and provide this to the Network Partnership department.

Training & Health Education

• Participate under the direction of the Medical Director and General Manager of Country and in consultation with the Marketing Manager in performing for Clients and potential Clients:
  • Health education and Health Promotion

SPECIFIC SUPERVISORY RESPONSIBILITIES

· Direct line management and leadership of a team of Healthcare Operations Manager to ensure all staff are appropriately developed and managed in a timely way. Set clear standards, plans and targets for the Healthcare Operations Executive to monitor their performance through regular supervision and identifying training needs as appropriate.

· To ensure a professional, customer and client focused service is consistently delivered by the operations teams.

· Oversee the allocation and progression of work for the Healthcare Operations Executive. This involves ensuring that cases are allocated to persons of appropriate capability and are processed within timeframes as per by Global Corporate standards.

· Act as a point of technical expertise and provide guidance and advice to the teams as and when required.

· Communicate with other Global Healthcare leaders to ensure best practices are shared and adopted.

· Encourage positive and productive working relationships between the medical teams and partner teams (Operations, Quality, Training, Assistance) as well as with relevant partner teams outside of the AC.

· Participate in ad-hoc projects, taking the lead where appropriate.

OPERATIONS TEAMS

· To work with the Assistance Operations managers, Regional and Global Medical Directors and Director of Nursing to ensure a seamless service in aspects of both medical and operational excellence, promoting positive working relationships and communication between the operational and medical teams.

· Regular review (min 6 monthly) of each of the operations platforms staffing models to ensure they best strategically support caseload. Under the guidance of the MD's and RMD, adjust staffing models to support case and quality standards. These activities will be undertaken to ensure regular review of headcount against case activity, contractual needs, business growth and staff attrition.

· Working together with the respective General Managers and HR business partners ensure appropriate line management support is in place for annual leave, illness concerns, performance management and professional development as well as providing recommendations for headcount based on these parameters.

· Key decision maker for nursing recruitment initiatives to ensure the right staff are hired for the right roles. Able to support other areas of business as required.

STAFF SUPPORT AND DEVELOPMENT

· Key accountability for ensuring that respective teams are given sufficient support to enable them to actively focus on their personal and professional development. This will include regular motivational and developmental feedback with the provision of objectives to maximize staff performance

· Ensure that any incidences of staff under-performance are identified and acted upon expediently. This will include escalation to the MD and RMD, feedback to the staff member, implementation of performance improvement plan (PIP) if needed and appropriate training and support.

· Maintain appropriate documentation of any actions taken regarding specific individual performance and address any disciplinary or grievance matters in accordance with International SOS's policies and procedures.

· Ensuring staff attendance at medical team meetings and daily transmissions/handovers and to search for new ideas for training and staff motivation.

· Encourage staff participation in additional projects within the Assistance/Support Centres.

· Overall accountability for the Mentoring programme for new starters and the on boarding process for new team members.

· Ensure staff are familiar with all relevant International SOS policies and procedures and that policies and procedures are followed at all times.

CASE MANAGEMENT AND ESCALATION

· Work with the MD's and RMD to drive efficiency and the provision of professional, customer focussed medical assistance to beneficiaries as per contractual requirements.

· Ability to provide case direction, support and guidance across to the Healthcare Operations Executive.

· Ensure that case management escalation occurs as per International SOS protocols, and that their teams are delivering effective case management to members.

· Flexibility to provide case load support and expertise whilst managing own workload.

· Ensure that the MD's and RMD are fully updated on any important issues and potentially problematic situations, both related to case management and to staffing concerns.

QUALITY AND TRAINING

· Strategic direction and strong interface with LDQ to regularly review material and deliverables for the nursing teams. Identification of trends and analysis to determine required support.

· To use initiative to implement ways of improving quality and efficiency in a proactive way.

· Overall accountability for the training and induction of the operations team along with the MD's and RMD.

· Ownership and direction for all operations led projects across the Healthcare Operations platforms.

· Work with the MD's and RMD to oversee all quality initiatives, and to work together to ensure clinical governance is maintained.

· Participate in the service recovery process for those cases where Intl.SOS quality measures were not maintained or based on feedback from external sources.

· Oversee site survey assignments for the operations team.

MEDICAL TRANSPORTATION STANDARDS (MTS)

· Ownership for the Medical Transportation Standards in conjunction with the MD and RMD.

· Accountability for compliance against the annual MTS audit and any air ambulance accreditations required for air ambulance activities in conjunction with the MD and RMD.

· Accountability for a qualified and up to date medical escort team suitable for deployment.

CLIENT AND STAKEHOLDER INTERFACE

· Strong links with International SOS clients to foster positive working relationships and assist with service recovery as required.

PROFESSIONAL LINKS

· Professional lead for the nursing platform ensuring that all Healthcare Operations staff keep up to date with governance and regulation pertaining to professional registration.