Total 15 job vacancies by Heritage Soho Partners Pte. Ltd.

We are hiring an administrative person for scheduling repair and maintenance appointments with internal technicians and external vendors in ensuring the smooth operations of a hotel. Below are some of the key job scopes and responsibilities for this position:

Job Scopes and Responsibilities:

1. Scheduling and Coordination:

• Coordinate with external vendors and contractors to schedule repair and maintenance appointments for various hotel facilities and services.
• Liaise with hotel managers to understand their specific maintenance and repair needs.
• Maintain a comprehensive schedule to ensure that all maintenance tasks and regular services are completed in a timely manner.

2. Vendor Management:

• Communicate and negotiate with external vendors to secure service appointments and ensure that they meet the hotel's standards and requirements.
• Keep vendor contact information, contracts, and service agreements up-to-date.
• Monitor vendor performance and follow up on service quality and completion.

3. Procurement and Inventory Management:

• Manage the procurement of housekeeping supplies and equipment for the hotel.
• Maintain an inventory of supplies, and reorder as needed to ensure the continuous operation of the hotel.

4. Technician and Staff Scheduling:

• Plan daily schedules for in-house technicians, ensuring that they are assigned to the appropriate maintenance and repair tasks.
• Roster schedules for hotel staff, considering their availability and departmental needs.
• Handle scheduling conflicts and adjustments as they arise.

5. Documentation and Record-Keeping:

• Maintain accurate records of all maintenance and repair activities, vendor contracts, and service histories. Such as maintaining the repair and maintenance tracker to keep track of the services provided.
• Prepare reports on maintenance expenses, vendor performance, and overall repair and maintenance operations for management review.

6. Communication and Collaboration:

• Act as a point of contact between different hotel departments and external service providers, ensuring effective communication.
• Collaborate with various teams within the hotel to plan and execute maintenance and repair activities without disrupting guest services.

7. Problem Solving:

• Address and resolve scheduling conflicts, delays, and emergencies as they arise.
• Find alternative solutions when vendors are unavailable or if there are equipment or service issues.

8. Budget Management:

• Assist in managing the repair and maintenance budget by tracking expenses, negotiating cost-effective contracts, and optimizing resource allocation.

9. Compliance and Safety:

• Ensure that all maintenance and repair activities adhere to safety regulations and hotel policies.
• Stay up-to-date with relevant industry regulations and compliance standards.

10. Customer Service:

• Provide excellent customer service by ensuring that maintenance and repair activities are conducted efficiently, minimizing disruptions to guests.

11. Reporting:

• Prepare regular reports for management, detailing the status of maintenance and repair activities, vendor performance, and budget utilization.

12. General Administrative Support:

• Provide administrative assistance to various aspects of hotel operations as needed, such as handling correspondence, managing office supplies, and other administrative tasks.

Job Requirements:

• Pursuing at least a diploma in business administration or a related field
• 5 days work week.
• Ability to organise and coordinate work efficiently and to set priorities in a demanding work environment
• Strong verbal and written communication skills
• High levels of integrity
• Ability to work independently and as a productive member of a team
• Ability to work under pressure, take feedback constructively and meet deadlines

Position Overview:

As a Night Shift Executive Housekeeper you will be responsible for daily cleaning and overseeing the cleanliness of guest rooms assigned to you in accordance with our guidelines and SOPs. You will report directly to the Room and Building Operations Manager. Apart from cleaning, you will also perform audits of vacant rooms and buildings under management.

Key Responsibilities:

1. Cleaning and Stocktake

- Perform room cleaning and inspections as assigned.

- Maintain cleanliness according to Heritage Collection’s in-house standards.

- Promptly report any instances of lost or damaged linen, furniture, fixtures, equipment, or maintenance issues

- Assist with urgent guest requests regarding room maintenance during the night shift.

- Conduct linen inventory count

- Sort, tally, and record the quantity of clean and dirty linen

- Inspect laundry returned by our laundry vendor to confirm their cleanliness and usability condition.

- Fulfill any additional tasks as delegated.

2. Inspection and Maintenance:

- Conduct routine inspections of vacant guest rooms, public spaces, and other facilities to assess cleanliness, maintenance requirements, and adherence to brand standards.

- Identify and document any maintenance issues, such as broken fixtures, faulty equipment, or areas needing repairs.

- Prioritize and coordinate maintenance tasks with relevant departments to ensure prompt resolution.

3. Ad Hoc Duties:

- Follow strict SOPs to assist guests who may did not bring their keycards or retrieve their mobile key

- Respond to emergency situations (for example false alarm fire alarms) following established procedures and protocols.

4. Communication and Collaboration:

- Communicate pertinent information to the day shift team for a smooth transition of operations.

- Collaborate with the day shift housekeeping department to manage room inventory, ensuring accurate status and availability.

5. Physical fitness

- You are required to move between buildings at night to perform your tasks and attend to guests requests. You must be fit and like being on the go.

Qualifications and Skills:

- Diploma or equivalent in a relevant field

- Previous experience in a hotel housekeeping or night duty role is preferred.

- Excellent interpersonal and communication skills to provide exceptional customer service and collaborate with team members.

- Ability to handle multiple tasks and prioritize responsibilities

- Strong problem-solving and decision-making abilities.

- Knowledge of hotel operations, policies, and industry standards.

- Ability to work overnight shifts, weekends, and holidays as required.

About Us:

Heritage Collection is a boutique hospitality group based in Singapore with a global footprint (properties in Singapore and New York). We have experienced tremendous growth since 2011 and we currently manage a portfolio exceeding 25 properties across Singapore and New York (hericoll.com).

We specialize in blending historic architecture with modern luxuries so that our guests experience the heritage of the city.

Passion drives what we do here at Heritage Collection and what we are most passionate about is helping our guests discover a sense of place in the city they are visiting.

Job Description:

We are currently looking for a self-motivated and ethical individual with a passion for finance, to take on the role of an Accountant.

Key responsibilities:

- You will first learn to prepare full set of accounts including variance analysis and cashflow for month end and year end closing.

- Prepare Budget and Forecast for quarter closing

- Prepare timely payments to suppliers and ensure invoices are duly authorised in accordance to company policies

- Perform other financial operations such as petty cash management, bank reconciliation, checking of expense claims

- Work closely with other functions (Project Team) to ensure timely payments and resolve any billing discrepancies

- Ensure compliance with the relevant accounting standards

- Liaise with tax agents and regulatory agents to ensure full compliance with the respective laws and regulations

- Other Ad-Hoc analysis/reporting

Requirements:

- Degree in Accountancy / ACCA Level 3 or equivalent

- Prior exposure to Xero is an added advantage

- Candidate with short notice period or immediate availability would have an advantage

Application Process:

Qualified applicants should submit their resume, cover letter, educational transcripts, professional certifications and expected salary. 2 Rounds of Interview/Test & In-office Assessment.

Only Singapore-based candidates need apply. Shortlisted candidates will be notified.

Work Arrangement

Office is in Telok Ayer.

Heritage Collection is a boutique hospitality group based in Singapore with a global footprint (properties in Singapore and New York). We have experienced tremendous growth since 2011 and we currently manage a portfolio exceeding 25 properties across Singapore and New York.

We are currently looking for a self-motivated individual with an outgoing personality and passion in customer service, to take on the role of Guest Experience Executive

Your Main Job Scope:

- Build and enhance the Heritage brand with your bright and happy personality so as to attract new tenants and retain existing ones.

- (After proper training) Take charge of a sector and move between buildings to handle check-ins and check-outs - you must be fit and like being on the go! You can clock as many as 30k steps in a day!

- Develop and maintain positive relations with guests via regular and proactive communication. You will be expected to ask guests to provide you written feedback on your performance.

- Provide feedback on our self check-in system and work with vendors when there are updates.

- Manage guest complaints and work to resolve them or provide feedback to Management

- Report room issues in a timely manner - you will work with our in-house technicians or outside vendors to address building maintenance concerns.

- Coordinate with guests for their weekly housekeeping

- Regularly inspect rooms (during housekeeping days) and common areas to ensure a high level of maintenance and proactively highlight issues that need to be addressed

- Analyze current SOPs and make recommendations to the Management to improve operating efficiency

- Manage supplies like paper goods and cleaning products

- Work with external vendors like laundry service providers to ensure operations are not disrupted

Requirements and Qualifications:

- At least a Diploma in hospitality preferred (Certified true copies of certificates must be presented)

- At least 1 year of experience in Hospitality work

- Shift Work, Off on Weekday or Weekend.

- 1-2 years of property management experience preferred.

- Demonstrated proficiency with Microsoft Office like Excel and Google suite of products like Google Mail, Sheets and Calendar.

- Ability to organize and coordinate work efficiently and to set priorities in a demanding work environment.

- Strong verbal and written communication skills.

- Strong interpersonal skills.

- High levels of integrity

- Ability to work independently and as a productive member of a team.

- Ability to work under pressure and meet deadlines.

- Willing to work on 6-day work week, weekend duties, work on public holiday and answer texts (eg guests complaints and enquiries) outside of normal office hours.

Hospitality Technology and Processes Executive

About us:

Heritage Collection is a homegrown boutique hotel management group which started in 2011. Living up to our namesake, we are dedicated to preserving Singapore’s rich history and culture by making our heritage districts relevant for future generations. For us, relevance is achieved by a pragmatic balance of heritage conservation and innovation.

About this role:

We are seeking a highly motivated Hospitality Technology and Processes Executive to join our team. You do not need to have a background in hospitality but you must at least be interested to learn about the industry. The ideal candidate is someone who is interested in innovation and using technology to help our hotel deliver exceptional guest experiences. If you are a forward-thinker, detail-oriented, and thrive in a fast-paced environment, we want to hear from you!

Your Key Responsibilities:

- Assess, optimize, and implement technology solutions to enhance the guest experience, streamline operations, and improve efficiency within the hospitality industry.

- Analyze existing processes and workflows and identify areas for improvement or automation.

- Collaborate with cross-functional teams to design, develop, and implement innovative solutions, including software and hardware, that support the company's objectives.

- Stay updated on industry trends, emerging technologies, and best practices to ensure the company remains competitive and at the forefront of hospitality technology.

- Train staff on new technology implementations and ensure smooth adoption across all levels of the organization.

- Manage relationships with technology vendors and service providers, negotiating contracts, and ensuring service level agreements are met.

- Lead and participate in the testing, validation, and quality assurance of technology solutions to guarantee they meet the company's standards.

- Maintain detailed records, reports, and documentation related to technology projects and processes.

- Monitor technology-related issues that arise and work with external vendors to achieve a rapid resolution to minimize disruptions.

- Provide regular updates and reports to senior management on the status of technology projects and processes.

Qualifications you need to possess:

- Bachelor's degree in Engineering, Information Technology, or a related field from a recognized university.

- Experience with or willingness to learn about hospitality technology, operations, and processes is an added bonus.

- Ability to learn our hotel’s Property Management Systems (PMS) and other industry- specific software.

- Excellent project management skills with the ability to lead and execute projects.

- Exceptional analytical and problem-solving abilities.

- Ability to present ideas in a systematic and logical manner.

- Ability to work in a fast-paced, team-oriented environment.

Beyond your qualifications, we are looking for:

- Someone with high levels of motivation with even higher levels of integrity.

- Someone who is hungry to learn and humble enough to accept feedback.

- Someone who is resilient when faced with setbacks and challengers.

- Someone who is not looking for work-life balance but work-life integration because you are doing something you are passionate about.

- Someone who believes that their past journey through life and school can be made relevant with a role in our company.

- Someone who embraces change because our company believes that “change is the only constant” in the pursuit of excellence and innovation.

Only shortlisted candidates will be contacted.

Position Overview:

As a Executive Supervisor Housekeeper you will be responsible for daily cleaning and overseeing the cleanliness of guest rooms assigned to you in accordance with our guidelines and SOPs. You will report directly to the Room and Building Operations Manager. Apart from cleaning, you will also perform audits of vacant rooms and buildings under management.

Key Responsibilities:

1. Cleaning and Stocktake

- Perform room cleaning and inspections as assigned.

- Maintain cleanliness according to Heritage Collection’s in-house standards.

- Promptly report any instances of lost or damaged linen, furniture, fixtures, equipment, or maintenance issues

- Assist with urgent guest requests regarding room maintenance during the night shift.

- Conduct linen inventory count

- Sort, tally, and record the quantity of clean and dirty linen

- Inspect laundry returned by our laundry vendor to confirm their cleanliness and usability condition.

- Fulfill any additional tasks as delegated.

2. Inspection and Maintenance:

- Conduct routine inspections of vacant guest rooms, public spaces, and other facilities to assess cleanliness, maintenance requirements, and adherence to brand standards.

- Identify and document any maintenance issues, such as broken fixtures, faulty equipment, or areas needing repairs.

- Prioritize and coordinate maintenance tasks with relevant departments to ensure prompt resolution.

3. Ad Hoc Duties:

- Follow strict SOPs to assist guests who may did not bring their keycards or retrieve their mobile key

- Respond to emergency situations (for example false alarm fire alarms) following established procedures and protocols.

4. Communication and Collaboration:

- Communicate pertinent information to the day shift team for a smooth transition of operations.

- Collaborate with the day shift housekeeping department to manage room inventory, ensuring accurate status and availability.

5. Physical fitness

- You are required to move between buildings at night to perform your tasks and attend to guests requests. You must be fit and like being on the go.

Qualifications and Skills:

- Diploma or equivalent in a relevant field

- Previous experience in a hotel housekeeping or night duty role is preferred.

- Excellent interpersonal and communication skills to provide exceptional customer service and collaborate with team members.

- Ability to handle multiple tasks and prioritize responsibilities

- Strong problem-solving and decision-making abilities.

- Knowledge of hotel operations, policies, and industry standards.

- Ability to work overnight shifts, weekends, and holidays as required.

Hospitality Technology and Processes Executive

About us:

Heritage Collection is a homegrown boutique hotel management group which started in 2011. Living up to our namesake, we are dedicated to preserving Singapore’s rich history and culture by making our heritage districts relevant for future generations. For us, relevance is achieved by a pragmatic balance of heritage conservation and innovation.

About this role:

We are seeking a highly motivated Hospitality Technology and Processes Executive to join our team. You do not need to have a background in hospitality but you must at least be interested to learn about the industry. The ideal candidate is someone who is interested in innovation and using technology to help our hotel deliver exceptional guest experiences. If you are a forward-thinker, detail-oriented, and thrive in a fast-paced environment, we want to hear from you!

Your Key Responsibilities:

- Assess, optimize, and implement technology solutions to enhance the guest experience, streamline operations, and improve efficiency within the hospitality industry.

- Analyze existing processes and workflows and identify areas for improvement or automation.

- Collaborate with cross-functional teams to design, develop, and implement innovative solutions, including software and hardware, that support the company's objectives.

- Stay updated on industry trends, emerging technologies, and best practices to ensure the company remains competitive and at the forefront of hospitality technology.

- Train staff on new technology implementations and ensure smooth adoption across all levels of the organization.

- Manage relationships with technology vendors and service providers, negotiating contracts, and ensuring service level agreements are met.

- Lead and participate in the testing, validation, and quality assurance of technology solutions to guarantee they meet the company's standards.

- Maintain detailed records, reports, and documentation related to technology projects and processes.

- Monitor technology-related issues that arise and work with external vendors to achieve a rapid resolution to minimize disruptions.

- Provide regular updates and reports to senior management on the status of technology projects and processes.

Qualifications you need to possess:

- Bachelor's degree in Engineering, Information Technology, or a related field from a recognized university.

- Experience with or willingness to learn about hospitality technology, operations, and processes is an added bonus.

- Ability to learn our hotel’s Property Management Systems (PMS) and other industry- specific software.

- Excellent project management skills with the ability to lead and execute projects.

- Exceptional analytical and problem-solving abilities.

- Ability to present ideas in a systematic and logical manner.

- Ability to work in a fast-paced, team-oriented environment.

Beyond your qualifications, we are looking for:

- Someone with high levels of motivation with even higher levels of integrity.

- Someone who is hungry to learn and humble enough to accept feedback.

- Someone who is resilient when faced with setbacks and challengers.

- Someone who is not looking for work-life balance but work-life integration because you are doing something you are passionate about.

- Someone who believes that their past journey through life and school can be made relevant with a role in our company.

- Someone who embraces change because our company believes that “change is the only constant” in the pursuit of excellence and innovation.

Only shortlisted candidates will be contacted.

About Us:

Heritage Collection is a boutique hospitality group based in Singapore with a global footprint (properties in Singapore and New York). We have experienced tremendous growth since 2011 and we currently manage a portfolio exceeding 25 properties across Singapore and New York (hericoll.com).

We specialize in blending historic architecture with modern luxuries so that our guests experience the heritage of the city.

Passion drives what we do here at Heritage Collection and what we are most passionate about is helping our guests discover a sense of place in the city they are visiting.

Job Description:

We are currently looking for a self-motivated and ethical individual with a passion for finance, to take on the role of an Accountant.

Key responsibilities:

- Handle full set of accounts including variance analysis and cashflow for month end and year end closing.

- Handle Budget and Forecast for quarter closing

- Monitor timely payments to suppliers and ensure invoices are duly authorised in accordance to company policies

- Handle other financial operations such as petty cash management, bank reconciliation, checking of expense claims

- Work closely with other functions (Project Team) to ensure timely payments and resolve any billing discrepancies

- Ensure compliance with the relevant accounting standards

- Liaise with tax agents and regulatory agents to ensure full compliance with the respective laws and regulations

- Other Ad-Hoc analysis/reporting

Requirements:

- Degree in Accountancy / ACCA Level 3 or equivalent

- Prior exposure to Xero is an added advantage

- Candidate with short notice period or immediate availability would have an advantage

Application Process:

Qualified applicants should submit their resume, cover letter, educational transcripts, professional certifications and expected salary. 2 Rounds of Interview/Test & In-office Assessment.

Only Singapore-based candidates need apply. Shortlisted candidates will be notified.

Work Arrangement

Office is in Telok Ayer.

About Us:

Heritage Collection is a boutique hospitality group based in Singapore with a global footprint (properties in Singapore and New York). We have experienced tremendous growth since 2011 and we currently manage a portfolio exceeding 25 properties across Singapore and New York (hericoll.com).

We specialize in blending historic architecture with modern luxuries so that our guests experience the heritage of the city.

Passion drives what we do here at Heritage Collection and what we are most passionate about is helping our guests discover a sense of place in the city they are visiting.

Job Description:

We are currently looking for a self-motivated and ethical individual with a passion for finance, to take on the role of an Accountant.

Key responsibilities:

- You will first learn to prepare full set of accounts including variance analysis and cashflow for month end and year end closing.

- Prepare Budget and Forecast for quarter closing

- Prepare timely payments to suppliers and ensure invoices are duly authorised in accordance to company policies

- Perform other financial operations such as petty cash management, bank reconciliation, checking of expense claims

- Work closely with other functions (Project Team) to ensure timely payments and resolve any billing discrepancies

- Ensure compliance with the relevant accounting standards

- Liaise with tax agents and regulatory agents to ensure full compliance with the respective laws and regulations

- Other Ad-Hoc analysis/reporting

Requirements:

- Degree in Accountancy / ACCA Level 3 or equivalent

- Prior exposure to Xero is an added advantage

- Candidate with short notice period or immediate availability would have an advantage

Application Process:

Qualified applicants should submit their resume, cover letter, educational transcripts, professional certifications and expected salary. 2 Rounds of Interview/Test & In-office Assessment.

Only Singapore-based candidates need apply. Shortlisted candidates will be notified.

Work Arrangement

Office is in Telok Ayer.

Position Overview:

As a Executive Supervisor Housekeeper you will be responsible for daily cleaning and overseeing the cleanliness of guest rooms assigned to you in accordance with our guidelines and SOPs. You will report directly to the Room and Building Operations Manager. Apart from cleaning, you will also perform audits of vacant rooms and buildings under management.

Key Responsibilities:

1. Cleaning and Stocktake

- Perform room cleaning and inspections as assigned.

- Maintain cleanliness according to Heritage Collection’s in-house standards.

- Promptly report any instances of lost or damaged linen, furniture, fixtures, equipment, or maintenance issues

- Assist with urgent guest requests regarding room maintenance during the night shift.

- Conduct linen inventory count

- Sort, tally, and record the quantity of clean and dirty linen

- Inspect laundry returned by our laundry vendor to confirm their cleanliness and usability condition.

- Fulfill any additional tasks as delegated.

2. Inspection and Maintenance:

- Conduct routine inspections of vacant guest rooms, public spaces, and other facilities to assess cleanliness, maintenance requirements, and adherence to brand standards.

- Identify and document any maintenance issues, such as broken fixtures, faulty equipment, or areas needing repairs.

- Prioritize and coordinate maintenance tasks with relevant departments to ensure prompt resolution.

3. Ad Hoc Duties:

- Follow strict SOPs to assist guests who may did not bring their keycards or retrieve their mobile key

- Respond to emergency situations (for example false alarm fire alarms) following established procedures and protocols.

4. Communication and Collaboration:

- Communicate pertinent information to the day shift team for a smooth transition of operations.

- Collaborate with the day shift housekeeping department to manage room inventory, ensuring accurate status and availability.

5. Physical fitness

- You are required to move between buildings at night to perform your tasks and attend to guests requests. You must be fit and like being on the go.

Qualifications and Skills:

- Diploma or equivalent in a relevant field

- Previous experience in a hotel housekeeping or night duty role is preferred.

- Excellent interpersonal and communication skills to provide exceptional customer service and collaborate with team members.

- Ability to handle multiple tasks and prioritize responsibilities

- Strong problem-solving and decision-making abilities.

- Knowledge of hotel operations, policies, and industry standards.

- Ability to work overnight shifts, weekends, and holidays as required.

Position Overview:

As a Night Shift Executive Housekeeper you will be responsible for daily cleaning and overseeing the cleanliness of guest rooms assigned to you in accordance with our guidelines and SOPs. You will report directly to the Room and Building Operations Manager. Apart from cleaning, you will also perform audits of vacant rooms and buildings under management.

Key Responsibilities:

1. Cleaning and Stocktake

- Perform room cleaning and inspections as assigned.

- Maintain cleanliness according to Heritage Collection’s in-house standards.

- Promptly report any instances of lost or damaged linen, furniture, fixtures, equipment, or maintenance issues

- Assist with urgent guest requests regarding room maintenance during the night shift.

- Conduct linen inventory count

- Sort, tally, and record the quantity of clean and dirty linen

- Inspect laundry returned by our laundry vendor to confirm their cleanliness and usability condition.

- Fulfill any additional tasks as delegated.

2. Inspection and Maintenance:

- Conduct routine inspections of vacant guest rooms, public spaces, and other facilities to assess cleanliness, maintenance requirements, and adherence to brand standards.

- Identify and document any maintenance issues, such as broken fixtures, faulty equipment, or areas needing repairs.

- Prioritize and coordinate maintenance tasks with relevant departments to ensure prompt resolution.

3. Ad Hoc Duties:

- Follow strict SOPs to assist guests who may did not bring their keycards or retrieve their mobile key

- Respond to emergency situations (for example false alarm fire alarms) following established procedures and protocols.

4. Communication and Collaboration:

- Communicate pertinent information to the day shift team for a smooth transition of operations.

- Collaborate with the day shift housekeeping department to manage room inventory, ensuring accurate status and availability.

5. Physical fitness

- You are required to move between buildings at night to perform your tasks and attend to guests requests. You must be fit and like being on the go.

Qualifications and Skills:

- Diploma or equivalent in a relevant field

- Previous experience in a hotel housekeeping or night duty role is preferred.

- Excellent interpersonal and communication skills to provide exceptional customer service and collaborate with team members.

- Ability to handle multiple tasks and prioritize responsibilities

- Strong problem-solving and decision-making abilities.

- Knowledge of hotel operations, policies, and industry standards.

- Ability to work overnight shifts, weekends, and holidays as required.

Heritage Collection is a boutique hospitality group based in Singapore with a global footprint (properties in Singapore and New York). We have experienced tremendous growth since 2011 and we currently manage a portfolio exceeding 25 properties across Singapore and New York.

We are currently looking for a self-motivated individual with an outgoing personality and passion in customer service, to take on the role of Guest Experience Executive

Your Main Job Scope:

- Build and enhance the Heritage brand with your bright and happy personality so as to attract new tenants and retain existing ones.

- (After proper training) Take charge of a sector and move between buildings to handle check-ins and check-outs - you must be fit and like being on the go! You can clock as many as 30k steps in a day!

- Develop and maintain positive relations with guests via regular and proactive communication. You will be expected to ask guests to provide you written feedback on your performance.

- Provide feedback on our self check-in system and work with vendors when there are updates.

- Manage guest complaints and work to resolve them or provide feedback to Management

- Report room issues in a timely manner - you will work with our in-house technicians or outside vendors to address building maintenance concerns.

- Coordinate with guests for their weekly housekeeping

- Regularly inspect rooms (during housekeeping days) and common areas to ensure a high level of maintenance and proactively highlight issues that need to be addressed

- Analyze current SOPs and make recommendations to the Management to improve operating efficiency

- Manage supplies like paper goods and cleaning products

- Work with external vendors like laundry service providers to ensure operations are not disrupted

Requirements and Qualifications:

- At least a Diploma in hospitality preferred (Certified true copies of certificates must be presented)

- At least 1 year of experience in Hospitality work

- Shift Work, Off on Weekday or Weekend.

- 1-2 years of property management experience preferred.

- Demonstrated proficiency with Microsoft Office like Excel and Google suite of products like Google Mail, Sheets and Calendar.

- Ability to organize and coordinate work efficiently and to set priorities in a demanding work environment.

- Strong verbal and written communication skills.

- Strong interpersonal skills.

- High levels of integrity

- Ability to work independently and as a productive member of a team.

- Ability to work under pressure and meet deadlines.

- Willing to work on 6-day work week, weekend duties, work on public holiday and answer texts (eg guests complaints and enquiries) outside of normal office hours.

Heritage Collection is a boutique hospitality group based in Singapore with a global footprint (properties in Singapore and New York). We have experienced tremendous growth since 2011 and we currently manage a portfolio exceeding 25 properties across Singapore and New York.

We are currently looking for a self-motivated individual with an outgoing personality and passion in customer service, to take on the role of Guest Experience Executive

Your Main Job Scope:

- Build and enhance the Heritage brand with your bright and happy personality so as to attract new tenants and retain existing ones.

- (After proper training) Take charge of a sector and move between buildings to handle check-ins and check-outs - you must be fit and like being on the go! You can clock as many as 30k steps in a day!

- Develop and maintain positive relations with guests via regular and proactive communication. You will be expected to ask guests to provide you written feedback on your performance.

- Provide feedback on our self check-in system and work with vendors when there are updates.

- Manage guest complaints and work to resolve them or provide feedback to Management

- Report room issues in a timely manner - you will work with our in-house technicians or outside vendors to address building maintenance concerns.

- Coordinate with guests for their weekly housekeeping

- Regularly inspect rooms (during housekeeping days) and common areas to ensure a high level of maintenance and proactively highlight issues that need to be addressed

- Analyze current SOPs and make recommendations to the Management to improve operating efficiency

- Manage supplies like paper goods and cleaning products

- Work with external vendors like laundry service providers to ensure operations are not disrupted

Requirements and Qualifications:

- At least a Diploma in hospitality preferred (Certified true copies of certificates must be presented)

- At least 1 year of experience in Hospitality work

- Shift Work, Off on Weekday or Weekend.

- 1-2 years of property management experience preferred.

- Demonstrated proficiency with Microsoft Office like Excel and Google suite of products like Google Mail, Sheets and Calendar.

- Ability to organize and coordinate work efficiently and to set priorities in a demanding work environment.

- Strong verbal and written communication skills.

- Strong interpersonal skills.

- High levels of integrity

- Ability to work independently and as a productive member of a team.

- Ability to work under pressure and meet deadlines.

- Willing to work on 6-day work week, weekend duties, work on public holiday and answer texts (eg guests complaints and enquiries) outside of normal office hours.

About Us:

Heritage Collection is a boutique hospitality group based in Singapore with a global footprint (properties in Singapore and New York). We have experienced tremendous growth since 2011 and we currently manage a portfolio exceeding 25 properties across Singapore and New York (hericoll.com).

We specialize in blending historic architecture with modern luxuries so that our guests experience the heritage of the city.

Passion drives what we do here at Heritage Collection and what we are most passionate about is helping our guests discover a sense of place in the city they are visiting.

Job Description:

We are currently looking for a self-motivated and ethical individual with a passion for finance, to take on the role of an Accountant.

Key responsibilities:

- You will first learn to prepare full set of accounts including variance analysis and cashflow for month end and year end closing.

- Prepare Budget and Forecast for quarter closing

- Prepare timely payments to suppliers and ensure invoices are duly authorised in accordance to company policies

- Perform other financial operations such as petty cash management, bank reconciliation, checking of expense claims

- Work closely with other functions (Project Team) to ensure timely payments and resolve any billing discrepancies

- Ensure compliance with the relevant accounting standards

- Liaise with tax agents and regulatory agents to ensure full compliance with the respective laws and regulations

- Other Ad-Hoc analysis/reporting

Requirements:

- Degree in Accountancy / ACCA Level 3 or equivalent

- Prior exposure to Xero is an added advantage

- Candidate with short notice period or immediate availability would have an advantage

Application Process:

Qualified applicants should submit their resume, cover letter, educational transcripts, professional certifications and expected salary. 2 Rounds of Interview/Test & In-office Assessment.

Only Singapore-based candidates need apply. Shortlisted candidates will be notified.

Work Arrangement

Office is in Telok Ayer.

Position Overview:

As a Executive Supervisor Housekeeper you will be responsible for daily cleaning and overseeing the cleanliness of guest rooms assigned to you in accordance with our guidelines and SOPs. You will report directly to the Room and Building Operations Manager. Apart from cleaning, you will also perform audits of vacant rooms and buildings under management.

Key Responsibilities:

1. Cleaning and Stocktake

- Perform room cleaning and inspections as assigned.

- Maintain cleanliness according to Heritage Collection’s in-house standards.

- Promptly report any instances of lost or damaged linen, furniture, fixtures, equipment, or maintenance issues

- Assist with urgent guest requests regarding room maintenance during the night shift.

- Conduct linen inventory count

- Sort, tally, and record the quantity of clean and dirty linen

- Inspect laundry returned by our laundry vendor to confirm their cleanliness and usability condition.

- Fulfill any additional tasks as delegated.

2. Inspection and Maintenance:

- Conduct routine inspections of vacant guest rooms, public spaces, and other facilities to assess cleanliness, maintenance requirements, and adherence to brand standards.

- Identify and document any maintenance issues, such as broken fixtures, faulty equipment, or areas needing repairs.

- Prioritize and coordinate maintenance tasks with relevant departments to ensure prompt resolution.

3. Ad Hoc Duties:

- Follow strict SOPs to assist guests who may did not bring their keycards or retrieve their mobile key

- Respond to emergency situations (for example false alarm fire alarms) following established procedures and protocols.

4. Communication and Collaboration:

- Communicate pertinent information to the day shift team for a smooth transition of operations.

- Collaborate with the day shift housekeeping department to manage room inventory, ensuring accurate status and availability.

5. Physical fitness

- You are required to move between buildings at night to perform your tasks and attend to guests requests. You must be fit and like being on the go.

Qualifications and Skills:

- Diploma or equivalent in a relevant field

- Previous experience in a hotel housekeeping or night duty role is preferred.

- Excellent interpersonal and communication skills to provide exceptional customer service and collaborate with team members.

- Ability to handle multiple tasks and prioritize responsibilities

- Strong problem-solving and decision-making abilities.

- Knowledge of hotel operations, policies, and industry standards.

- Ability to work overnight shifts, weekends, and holidays as required.