Total 29 job vacancies by Grand Imperial Hotel Pte. Limited

Job Summary:

Responsible for ensuring the smooth operation and maintenance of hotel facilities, systems, and equipment. Provide technical support and assistance to maintain high standards of guest satisfaction and safety.

Key Responsibilities:

• Perform routine inspections and maintenance tasks on hotel systems, equipment, and facilities.
• Conduct repairs and troubleshooting on electrical, plumbing, HVAC, and mechanical systems.
• Ensure prompt resolution of maintenance requests and work orders.
• Ensure compliance with hotel safety and security policies and procedures.
• Conduct regular safety inspections and report hazards or potential risks.
• Participate in emergency response procedures.
• Provide prompt and courteous assistance to guests with maintenance-related concerns.
• Ensure guest rooms and public areas are well-maintained and functional.
• Work closely with Housekeeping, Front Desk, and other departments to ensure seamless operations.
• Communicate maintenance schedules and updates to relevant teams.
• Maintain accurate records of maintenance activities, repairs, and inspections.
• Update and review maintenance schedules and procedures.
• Adhere to Hilton standards, regulations, and industry best practices.
• Ensure compliance with environmental and sustainability policies.

Requirements:

• Higher/Nitec in Electrical/Mechanical Engineering or related field.
• 2 years of experience in maintenance or engineering role, preferably in hospitality.
• Strong technical knowledge of electrical, plumbing, HVAC, and mechanical systems.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Flexibility to work varying shifts, including nights, weekends, and public holidays

We are seeking a diligent and detail-oriented Housekeeping Attendant to ensure the cleanliness and maintenance of our guest rooms, public areas, and guest services.

Key Responsibilities:

1. Follow instructions and supervision of designated housekeeping supervisory team.

2. Clean and maintain assigned rooms and areas according to hotel standards.

3. Clean and maintain station, pantry, trolley, equipment, and machines.

4. Demonstrate knowledge of cleaning procedures.

5. Properly store and handle cleaning chemicals.

6. Maintain cleaning tools and equipment after use.

Performance Standards:

- Meet Hilton's cleanliness and quality standards.

- Ensure timely completion of tasks.

- Maintain a safe and healthy work environment.

- Provide excellent guest service.

Requirements:

- Physical stamina to perform housekeeping duties.

- Attention to detail and organizational skills.

- Basic knowledge of cleaning procedures and chemicals.

- Ability to work effectively in a team.

About Us:

Hilton Garden Inn Singapore Serangoon is seeking a highly skilled and experienced Security Officer to join our team. As a Security Officer, you will play a critical role in ensuring the safety and security of our guests, team members, and hotel assets.

Job Summary:

We are looking for a diligent and proactive Security Officer to monitor and manage security operations, maintain a secure environment, and provide exceptional service to our guests.

Responsibilities:

- Monitor team member entrance and conduct regular bag searches

- Control goods pass-out procedure for legitimate items

- Manage contractor access and compliance with health and safety policies

- Check goods received outside office hours

- Maintain key management systems and CCTV monitoring

- Patrol hotel premises regularly

- Support evacuation procedures during emergencies

- Monitor suspicious packages and adhere to bomb/terror threat protocols

- Secure hotel facilities when not in use

- Maintain security logs, investigate incidents, and report maintenance/hazard issues

- Manage undesirable behavior professionally

Requirements:

- Min 2 years of security experience in a hotel or related industry

- Possess a valid Security Officer license in Singapore

- Excellent communication and interpersonal skills

- Ability to work independently and as part of a team

- Physical fitness and ability to respond to emergencies

- Familiarity with CCTV systems and security protocols

We are seeking an experienced and guest-focused Guest Services Supervisor/Manager to join our team at Hilton Garden Inn Singapore Serangoon. The successful candidate will oversee Front Office operations, ensuring exceptional service quality, maximizing room occupancy, and promoting hotel services.

Key Responsibilities:

• Oversee Front Office operations, ensuring seamless check-in/check-out experiences.
• Gather guest feedback, suggesting operational improvements.
• Resolve guest complaints efficiently, communicating solutions clearly.
• Recognize Hilton Honor guests, providing personalized experiences.
• Optimize room occupancy, using up-selling techniques to promote hotel services.
• Monitor Front Office team appearance, standards, and performance.
• Ensure team knowledge of hotel products, services, pricing, policies, and local area.
• Foster strong communication and collaboration with all hotel departments.
• Address performance issues, complying with Hilton policies.

What we need in you:

• Min 2 years of Front Office experience in a hospitality environment
• Strong communication and interpersonal skills
• Guest service expertise
• Time management and organizational skills
• Knowledge of hotel operations and systems (e.g., Hilton OnQ)

Job Summary:

Responsible for ensuring the smooth operation and maintenance of hotel facilities, systems, and equipment. Provide technical support and assistance to maintain high standards of guest satisfaction and safety.

Key Responsibilities:

• Perform routine inspections and maintenance tasks on hotel systems, equipment, and facilities.
• Conduct repairs and troubleshooting on electrical, plumbing, HVAC, and mechanical systems.
• Ensure prompt resolution of maintenance requests and work orders.
• Ensure compliance with hotel safety and security policies and procedures.
• Conduct regular safety inspections and report hazards or potential risks.
• Participate in emergency response procedures.
• Provide prompt and courteous assistance to guests with maintenance-related concerns.
• Ensure guest rooms and public areas are well-maintained and functional.
• Work closely with Housekeeping, Front Desk, and other departments to ensure seamless operations.
• Communicate maintenance schedules and updates to relevant teams.
• Maintain accurate records of maintenance activities, repairs, and inspections.
• Update and review maintenance schedules and procedures.
• Adhere to Hilton standards, regulations, and industry best practices.
• Ensure compliance with environmental and sustainability policies.

Requirements:

• Higher/Nitec in Electrical/Mechanical Engineering or related field.
• 2 years of experience in maintenance or engineering role, preferably in hospitality.
• Strong technical knowledge of electrical, plumbing, HVAC, and mechanical systems.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Flexibility to work varying shifts, including nights, weekends, and public holidays.

About Us:

Join our dynamic team at Hilton Garden Inn Singapore Serangoon, located in the heart of Singapore. We're seeking a Guest Service Executive to deliver exceptional customer experiences.

Job Summary:

Provide top-notch service to our guests, ensuring a memorable stay. Assist with guest inquiries, enhance customer satisfaction, and promote hotel services.

Responsibilities:

- Deliver high-quality service consistently

- Gather guest feedback and suggest operational improvements

- Resolve guest complaints efficiently

- Find solutions to problems and communicate effectively

- Maximize room occupancy with up-selling techniques

- Monitor Front Office team performance and service quality

- Maintain strong departmental relationships

- Assist in emergency handling and hotel operations

Requirements:

- 1+ year of hospitality experience

- Excellent communication and interpersonal skills

- Knowledge of hotel operations and systems

- Ability to work shifts, including weekends and holidays

About Us:

Hilton Garden Inn Singapore Serangoon is a vibrant and dynamic hotel seeking a highly motivated and Reservations Coordinator to join our team.

Job Summary:

Provide exceptional service to our guests, ensuring a memorable stay experience. Handle guest interactions, reservations, and resolve any issues promptly. Collaborate with colleagues to maximize room occupancy, promote hotel services, and maintain high standards of service quality.

• Provide exceptional customer service, ensuring high standards of personal presentation.
• Understand customer needs, delivering products and services that meet their expectations.
• Manage reservations from various sources (fax, phone, email) accurately in OnQ PM.
• Work with a sales-focused attitude, identifying opportunities to maximize revenue.
• Use suggestive selling and upselling techniques to increase revenue.
• Collaborate with other departments, ensuring professional and efficient communication.
• Promote Hilton Honors program and deliver loyalty benefits.

What do we need from you:

• 2 years of customer service experience
• Good computer skills (e.g., MS Office, property management systems)
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment

About Us:

Hilton Garden Inn Singapore Serangoon is seeking a highly skilled and experienced Security Officer to join our team. As a Security Officer, you will play a critical role in ensuring the safety and security of our guests, team members, and hotel assets.

Job Summary:

We are looking for a diligent and proactive Security Officer to monitor and manage security operations, maintain a secure environment, and provide exceptional service to our guests.

Responsibilities:

- Monitor team member entrance and conduct regular bag searches

- Control goods pass-out procedure for legitimate items

- Manage contractor access and compliance with health and safety policies

- Check goods received outside office hours

- Maintain key management systems and CCTV monitoring

- Patrol hotel premises regularly

- Support evacuation procedures during emergencies

- Monitor suspicious packages and adhere to bomb/terror threat protocols

- Secure hotel facilities when not in use

- Maintain security logs, investigate incidents, and report maintenance/hazard issues

- Manage undesirable behavior professionally

Requirements:

- Min 2 years of security experience in a hotel or related industry

- Possess a valid Security Officer license in Singapore

- Excellent communication and interpersonal skills

- Ability to work independently and as part of a team

- Physical fitness and ability to respond to emergencies

- Familiarity with CCTV systems and security protocols

· Assist to maintain the proper accounts payable procedures throughout the hotel in accordance to the hotel standards

· Ensure that all invoices and charges are properly certified, approved, recorded and paid

· Prepare timely and accurate allocation of all expenses and charges for posting

· Maintain tracking system for prepaid expenses and deferred charges

· Prepare reconciliation of accruals, prepayments, deferred charges and other balance sheet items

· Maintain accurate and orderly filing system for all contracts, leases, accounting documents and correspondence

· Update the summary listing of these contracts and the respective due dates thereof. Ensure timely renewal of contracts and licenses

· Maintain accurate files on all authorized purchase orders according to accounting procedures

· Post journal entries & accrual into accounting system

· Posts payments from guests, companies, credit card and travel agents to their accounts

· Raise invoices, debit and credit notes when required

· Conduct cash count check

· Prepare Daily High Balance Report

· Follow up of outstanding House & Group Accounts on OnQ

· Check Advance Deposit Monthly Summary

· Perform control checks as mandated by Hilton’s policies and procedures and SOX requirements

· Carry out any other reasonable duties and responsibilities as assigned by Finance Manager

Assist fellow team members and other departments wherever necessary to maintain positive working relationships

This position is a temporary coverage for a duration of 4 months

We are seeking a diligent and detail-oriented Housekeeping Attendant to ensure the cleanliness and maintenance of our guest rooms, public areas, and guest services.

Key Responsibilities:

1. Follow instructions and supervision of designated housekeeping supervisory team.

2. Clean and maintain assigned rooms and areas according to hotel standards.

3. Clean and maintain station, pantry, trolley, equipment, and machines.

4. Demonstrate knowledge of cleaning procedures.

5. Properly store and handle cleaning chemicals.

6. Maintain cleaning tools and equipment after use.

Performance Standards:

- Meet Hilton's cleanliness and quality standards.

- Ensure timely completion of tasks.

- Maintain a safe and healthy work environment.

- Provide excellent guest service.

Requirements:

- Ability to follow instructions and supervision.

- Physical stamina to perform housekeeping duties.

- Attention to detail and organizational skills.

- Basic knowledge of cleaning procedures and chemicals.

- Ability to work effectively in a team.

· Source and procure goods and services in accordance with the Hilton’s procurement policy

· Negotiate contracts and prices with suppliers to achieve best value for the hotel

· Build and maintain relationships with suppliers to ensure consistent supply and quality

· Conduct market research to identify new suppliers and opportunities

· Analyse and compare prices, quality, and services offered by different suppliers

· Prepare and process purchase orders, invoices, and payments

· Maintain accurate records of purchases, receipts, and payments

· Collaborate with other departments to ensure procurement needs are met

· Ensure compliance with hotel policies, procedures, and legal requirements

· Identify opportunities for cost savings and process improvements

· Assist in hotel operations when required.

· Assist with overseeing of the Front Office operation to ensure high quality of service provided

· Seek guest’s feedback and suggest operational improvements

· Deal with guests’ complaints quickly and efficiently

· Find suitable solutions to any problems that may arise and communicate issues to managers and colleagues in a constructive and clear manner

· Ensure regular and VIP guests are recognised

· Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

· Monitor the appearance, standards, and performance of the Front Office team members with an emphasis on training and teamwork

· Ensure team members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices

· Maintain sound communication and working relationships with all hotel departments

· Monitor staffing levels to meet business demands

· Manage team member performance issues in compliance with company policies and procedures

· Assist in the managing, training and developing of the Front Office team

· Act in accordance with policies and procedures when working with front of house equipment and property management systems

· Manage desk, resolve guest concerns, and handle emergencies and other challenges that may occur during the assigned shift

Assist in hotel operations when required

· Provide high quality service to guests consistently

· Assist guests with their luggage(s) upon arrival and on departure

· Seek guest’s feedback and suggest operational improvements

· Deal with guests’ complaints quickly and efficiently as first point of contact and record daily incident

· Find suitable solutions to any problems that may arise and communicate issues to shift team leader and manager in a constructive and clear manner

· Responds to guest

· Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

· Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on service quality and teamwork

· Maintain sound communication and working relationships with all hotel departments

· Handle guests’ mails/e-mails, messages, and answering phone calls

· Act in accordance with policies and procedures when working with front of house equipment and property management systems

· Follow guidance of shift team leader in the handling of emergencies and other challenges that may occur during the assigned shift

· Maintain the cleanliness, neat and being well-groom appearance at all times during on duty

Assist in hotel operations when required

· To assist and monitor food stocks as well as stock movement

· To understand daily departmental costs and how they influence profit and loss results

· To ensure minimum kitchen wastage

· To follow the cleaning schedules for the kitchen and clean the section and other areas as directed

· To ensure stock is controlled and rotated

· To ensure that mis en place is completed

· To exceed guest expectations of great service by providing and maintaining the highest level of professionalism

· To provide a positive workspace through the use of effective communication skills with in the culinary department and all other hotel departments

· Practice to minimize food wastage

· Continually strive to improve food preparation and presentations

· Ensure the cleanliness and maintenance of all work areas, utensils, and equipment

· Support a safe working environment by ensuring all team members are working in compliance with health and safety regulations

· Provide a positive workspace through the use of effective communication skills within all hotel departments

· To ensure consistently high guest satisfaction of these products through established procedures and guest contact, including the motivation of team members to the highest degree, such that company profit ratios and control procedures are met

· Attend and contribute to all meetings as required

· Provide and maintain a courteous and professional service at all times

· Handle guest and team members enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up

· Knowledgeable in statutory legislation in team members and industrial relations, understanding and strictly adhering to rules and regulations established in the Team members handbook and the hotels policies concerning fire, hygiene and health & safety

· Ensure high standards of personal presentation and grooming

· Exercise responsible management and behavior at all times and positively representing the hotel and Hilton

· Respond to requests to undertake any reasonable tasks and secondary duties and to changes as required

Assist in hotel operations when required

· Monitor and manage activity at team member entrance

· Conduct regular searches of bags, etc. carried by team members and report discrepancies or violations immediately

· Control goods pass out procedure for any items purchased, loaned, or otherwise legitimately obtained

· Maintain system that monitors contractors working in the hotel in accordance with company health and safety policies

· Responsible for checking goods received outside of office hours

· Maintain system that records the issuance and receipt of departmental keys

· Operate, check and monitor the CCTV system for irregularities

· Patrol the hotel on a regular basis and are recorded

· Support evacuation of the hotel during emergency situations

· Monitor suspicious packages and be aware of bomb and terror threat procedures

· Ensure hotel facilities remain secure and locked when not in use

· Maintain the security log book and incident reports and to investigate all allegations of theft, criminal damage and other incidents

· Manage undesirable behaviour in a professional manner, intervening and defusing potential altercations

· Report any maintenance or hazard issues to the respective departments accordingly

· Adhere to all Health and Safety regulations

Assist in hotel operations when required