Total 36 job vacancies by Furama Pte. Ltd.

Basic Function

Maintain accounts receivable ledger, follow up on credit card collections and process commissions. Issue invoices and credit notes to customers. Perform general cashier function and record keeping activities.

Job Descriptions

· Prepare credit card report summary and reconcile to collection.

· Monitor rooms commission and submit monthly report for Credit Manager's review and approval before submission to AP for payment processing.

· Issue invoices and credit to customers and follow up on billing enquiries.

· Prepare invoices for all rental and other disbursement for Credit Manager's review.

· Ensure compliance with hotel guest and city ledger accounts receivable procedures.

· Familiar with the hotel front desk cashiering and night audit procedures.

· Check each batch of accounting posting against the city ledger credit card and the batch control sheet.

· Prepare trade accounts receivable aged analysis.

· Assist in the preparation of correspondence in relation to disputed and questionable accounts, including any request for information.

· Compute and prepare travel agents and shipping commissions in accordance with the hotel procedures.

· Responsible for proper handling of daily cash and other receipts in different curries submitted by all cashiers and make regular bank deposits.

· Arrange for the buying and selling of foreign currencies and maintain foreign currency records as required under the Money Changer license.

· Prepare and submit various reports such as daily currency exchange report, daily general cashier’s report and banking summaries as well as posting to general ledger.

Job Requirement

· At least ACCA Level 2 or LCC Higher Diploma in Accounting graduate.

· Good knowledge in accounting is necessary.

· Able to work under pressure.

· Minimum 3 years of experience.

Job Description

• Perform all repair and maintenance works of the Hotel's lighting, power, heating, ventilation, air-conditioning, refrigeration, fire protection, kitchen, laundry and plumbing equipment.
• Carry out regular inspection, repair, overhaul and construction necessary to meet operating requirements and to achieve high standards of maintenance of the switchboard, electrical panels, motors, lighting and power equipment in the Hotel.
• Perform guestrooms and public areas repair and maintenance program as established by the Director of Engineer / Chief Engineer.
• Perform general maintenance of air-conditioning and refrigeration installation such as air handling units, fan coil units, package units and ventilation fans as established by the Director of Engineering / Chief Engineer.
• Carry out preventive and routine maintenance of kitchen and laundry installation, plumbing, drainage system including grease traps.
• Perform carpentry jobs such as repair of cabinets, desks, drawers and locksmith jobs.
• Perform painting and varnishing works on all building facilities, guest rooms and common areas.
• Check and record daily the operating conditions of plant and equipment in the Hotel according to the Daily Operation Checklists.
• Clean and maintain the swimming pool and associated pumping equipment. Check the quality of the pool water and ensure compliance to the regulations of Ministry of Environment.
• Perform lift rescue of trapped passengers in the event of lift breakdowns. Perform duties as a fire fighter in the event of fires in the Hotel.
• Ensure that fire and safety procedures are carried out at all times.
• Perform other duties as directed.

Job Requirements

Knowledge & Skills

Good Knowledge and Hands-On experience of engineering in the Hotel.

Education, Training & Qualifications

NTC-3 certificate or GCE 'O' level graduate.

Experience

Minimum 2 years of experience.

Job Description

• To perform all functions related to the Executive Floor operation and guest relations to create and upkeep a pleasant experience for guests by rendering warm and personalized services at all times.
• Assign rooms for VIPs, EC guests and preferred corporate guests and liaise with Front Desk for efficient control of rooms.
• To perform check-in/check-out duties at the Reception.
• Attend to all guests’ enquiries and requests on hotel facilities / services, tourist information / tours, self-service launderette, photocopy service, foreign currencies, provision shop, community workshops and so on.
• Check and ensure all assigned rooms are prepared according to the Hotel’s standard and all necessary amenities and guest supplies are properly extended. Greet and welcome guests upon arrival and bid farewell upon departure especially in the lobby and at the main entrance.
• Carry out pre-arrival activities which includes, but not limit to, preparing welcome letters for VIPs and Executive Club guests, issuing meal and welcome drink coupons, efficient room assignment, charge Non-Refundable Deposit bookings, check correspondences are attached accordingly.
• Escort guests for check-in at the reception counter or check-in VIPs or preferred corporate guests in room.
• Highlight the main perks to guests and promote in-house facilities.
• Ensure smooth operations during the breakfast and cocktail hours which include the following:
• - Liaise with F&B Department to ensure that breakfast and bar are ready for Executive Club usage before the operational hours and all set up is done according to the Hotel’s established standard.
• - Provide services and attention to Executive Club guests during the operational hours.
• - Liaise with F&B Department for clearing the chafing dishes and other equipment.
• - Ensure that the cleanliness of the Executive Club Lounge is properly maintained.
• - Ensure all crockery, cutlery and napkins on the dining tables are properly set up based on the established standard at all times.
• Maintain, order and collect stock of F&B items for operation.
• Prepare room inspection report, daily duties / operation report and daily log books.
• Attend to guest’s enquiries and requests which may include flight confirmation and tour arrangement.
• Show rooms to potential guests.
• Gather important information of guests like birthdays, anniversary or others to create, maintain or update Guest History.
• Ensure that all problems or complaints are handled quickly, efficiently and courteously. Attend to guest’s needs personally whenever possible.
• Make courtesy calls to In-House guests daily for guest relations’ purpose and submit records accordingly.
• Obtain feedback and suggestion from guests for follow up.
• Be familiar with all emergency procedures and hotel policies.
• Report physical defects and hazards found in Hotel premises to Duty Manager.
• Perform daily due-out, extension of stay, late checkout, no-show, room and rate change based on established procedures.
• Show and sell rooms to potential guests, such as walk-in guests, and take room reservations, up-sell rooms and other products whenever possible.
• Carry out transactions, while adhering to hotel’s accounting and controlling procedure, in different modes of payment such as cash, credit/charged card, corporate account, vouchers, and post transactions accurately to ensure accountability of guest’s expenses. Prepare documents accordingly.
• Ensure that luggage of all guests is properly taken care of upon check-in and check-out.
• Count and balance cash float and perform proper handling of cash based on the established procedure.
• Handle all incoming & outgoing calls accordance to the Hotel’s standard.
• Perform other duties which may be assigned from time to time.

Job Requirements

Knowledge and Skills

i. Thorough knowledge of the Hotel, premises, surrounding areas and tourist spots.

ii. Familiarity with travel agents and VIP background information.

iii. General understanding of the Front Office and Housekeeping operations in regard to guest accommodation.

iv. Ability to communicate freely with guests. Ability to entertain and accommodate any specific needs raised by guests.

v. Ability to receive and handle all guests courteously and sincerely.

Education, Training Qualifications

GCE 'N' / ‘O’ Level

Experience

Minimum 2 years of experience in customer service

Job Description

• Assist the Chief Engineer / Assistant Chief Engineer in supervising, co-ordinating and directing the activities of the Engineering staff and in administration of the Engineering Department.
• Assist the Chief Engineer / Assistant Chief Engineer in implementing maintenance and repair of all machinery, equipment, apparatus and fixtures and preventive maintenance programs in the Hotel.
• Assist Chief Engineer / Assistant Chief Engineer in preparing the work schedules of all Engineering staff including their shifts, days off and annual leave.
• Assist the Chief Engineer / Assistant Chief Engineer in the training of staff according to establish procedures and standards.
• Submit daily activities report on operations, repair, maintenance and special projects. Keep accurate records of machine breakdowns, repairs and operating costs.
• Log down all activities including service breakdowns that occur during his shift and submit report to the Director of Engineering/ Chief Engineer.
• Check and follow up on out-of-order rooms to be released soonest possible.
• Supervise and train staff in their work and conduct daily briefings to all staff on the shift.
• Organise special and irregular engineering repairs or projects.
• Prepare list of replacement parts to be ordered for the Assistant Chief Engineer.
• Prepare list of replacement parts to be ordered for the Chief Engineer / Assistant Chief Engineer.
• Ensure that fire and safety procedures are carried out at all times.
• Be fully familiar with the Emergency Procedures as established by the Hotel.
• Perform other duties as directed.

Job Specification

Knowledge & Skills

Good knowledge in building services and engineering systems in the Hotel.

Hands-On experience in tackling engineering problems and provide guidance to the technicians.

Education, Training & Qualifications

Diploma or ITC or NTC-2 Certificate.

Experience

Minimum 4 years of experience.

Job Description

• Assist the Director of Engineering / Chief Engineer in supervising, co-ordinating and directing the activities of the Engineering staff and in overall administration of the Engineering Department.
• Assist the Director of Engineering / Chief Engineer in implementing maintenance and repair of all machinery, equipment, apparatus and fixtures and preventive maintenance programs in the Hotel.
• Assist the Director of Engineering / Chief Engineer in the training of staff according to establish procedures and standards.
• Prepare the working schedules of all Engineering staff including their shifts, days off and annual leave.
• Submit daily activities report on operations, repair, maintenance and special projects. Keep accurate records of machine breakdowns, repairs and operating costs.
• Monitor engineering logs, utility data and the operating efficiency of
• power and plant. Take necessary corrective measures if efficiency is below standard and inform the Director of Engineering / Chief Engineer accordingly. Log daily energy consumption and perform energy audit.
• Ensure the implementation of control procedures in Engineering storeroom. Check and verify all deliveries and control the issuing of engineering supplies and tools.
• Assist the Director of Engineering / Chief Engineer in planning and
• implementing industrial, occupational and fire safety programs and ensure that fire and safety rules and regulations are complied with.
• Prepare all electrical billings for the hotel concessionaires.
• In-charge of equipment and supplies inventory. Conduct monthly stock counts and submit report to the Director of Engineering / Chief Engineer.
• Implement preventive maintenance programs on guest rooms, public areas and kitchen installations.
• Prepare cost estimates for job orders to be performed by Engineering staff or outside contractor.
• Take charge of the department in the absence of the Director of Engineering / Chief Engineer.
• Check daily on the engineering and services installations to ensure smooth operation in the Hotel.
• Supervise all the staff in their works and resolve any problems encountered expeditiously.
• Ensure that all works are carried out according to the department's procedures and policies.
• Check and ensure that Maintenance Orders for maintenance and repair works requested by other departments are efficiently and expeditiously carried out.
• Be fully familiar with Emergency Procedures as established by the Hotel.
• Perform other duties as directed.

Job Requirements

Knowledge & Skills

Sound knowledge in building services and engineering systems in the Hotel.

Hands-On experience in tackling engineering problems without much guidance required.

Education, Training & Qualifications

Diploma graduate.

Experience

Minimum 5 years experience.

Responsible for directs sales solicitation on behalf of the hotel through the strategic implementation of effective sales activities.

Responsibility and Authority

• Increase or exceed all established sales goals.
• Assist the Director of Sales in managing group sales team activities.
• Identify and qualify of potential new corporate accounts.
• Maintain regular sales call patterns in areas/markets designated and servicing of contact through telemarketing, correspondence or personal sales visit.
• Conduct site inspection and entertainment for potential / existing accounts.
• Be familiar with the hotel's competitors and their activities.
• Servicing of in-house guests through entertainment or courtesy call to establish rapport with these guests and also to gather feedback on their stay and any other information, which would lead to repeat stay.
• Follow up with all clients before and after functions / corporate meetings so as to obtain feedback and ensure repeat business.
• Established and maintain an up-to-date level of communications with Director of Sales on a constant basis in addition to the Weekly Sales Call Plan Report.
• Makes constructive suggestions on special rates plan or sales promotion revision to meet the competition, increase bookings, improve sales efforts and servicing.
• Attends the sales meetings, revenue meetings and participates actively with relevant information of sales activities & etc.

BASIC FUNCTION

Handles telephone enquiries for F&B. Typing and filing of documents. Taking down of all reservations for banquet. Work closely in liaison with Catering Sales Department, Banquet Department and F&B outlets.

Responsible for all secretariat duties for F&B Department, including all administrative duties for Food and Beverage as well as Kitchen Department.

JOB RESPONSIBILITY

1. Receive and handle efficiently all inquiries concerning F&B business

2. Typing and sending out quotations for the Banquet Sales Manager.

3. Attend and take minutes if required for F&B related meetings

4. Typing daily event/weekly list.

5. Filing quotations, correspondences, memos, reports etc.

6. Perform typing activities eg. Monthly statistics, reports and menu etc.

7. Answering telephone enquiries and taking down messages.

8. Liaise closely with the Catering Sales Manager and Food and Beverage Director.

9. Requisition of stationery.

10. Keep a record of all banquet transaction/ correspondences.

11. Upkeep the maintenance/ cleanliness of personal computer/ word processor and office fixtures.

12. Maintain an updated record of all banquet reservations/ bookings.

13. Update/ check all banquet reservations/ bookings that are tentatively booked and follow-up with the person’s concerned.

14. Typing of Banquet weekly/ monthly forecast.

15. To assist in conducting site inspections in the absence of the Catering Sales Managers.

16. Perform any related tasks or duties as and when assigned by the Banquet Sales Manager and the Food and Beverage Director.

17. Report any complaints, problems and deviations to the Catering Sales Managers immediately.

He/She is responsible to perform all functions related to the Front Office Operation and guest relations to create and upkeep a pleasant experience for guests by rendering warm and personalized services at all times. He/She must also welcome and assist guests on the first level lobby in providing a personalized service with a warm and friendly manner..

Duties & Responsibilities

· Attend to all guests’ enquiries and requests on hotel facilities / services, tourist information / tours, self-service launderette, photocopy service, foreign currencies, retail shop, community workshops and so on.

· Carry out pre-arrival activities which includes, but not limit to, preparing welcome letters for VIPs and Executive Club guests, issuing meal and welcome drink coupons, efficient room assignment, charge Non-Refundable Deposit bookings, check correspondences are attached accordingly.

· Check and ensure all assigned rooms are prepared according to the Hotel’s standard and all necessary amenities and guest supplies are properly extended.

· Greet and welcome guests upon arrival and bid farewell upon departure especially in the lobby and at the main entrance.

· Escort guest to reception counter, perform check-in and check-out or in-room check-in for VIPs. Explain the necessary guest’s entitlements and promote in-house facilities.

· Perform daily due-out, extension of stay, late checkout, no-show, room and rate change based on established procedures.

· Show and sell rooms to potential guests, such as walk-in guests, and take room reservations, up-sell rooms and other products whenever possible.

· Carry out transactions, while adhering to hotel’s accounting and controlling procedure, in different modes of payment such as cash, credit/charged card, corporate account, vouchers, and post transactions accurately to ensure accountability of guest’s expenses. Prepare documents accordingly.

· Issue keycards and related vouchers (e.g. carpark coupons, complimentary drink vouchers) based on the established procedures.

Job Description

• Assist Chief Engineer in supervising, coordinating and directing the activities of the Engineering staff and in administration of the Engineering Department.
• Assist Chief Engineer in overseeing facade project and implementing maintenance and repair of all machinery, equipment, apparatus and fixtures and preventive maintenance programs in the Hotel.
• Assist Chief Engineer in preparing and update the work schedules of all Engineering staff including their shifts, days off, medical leave and annual leave.
• Submit daily activities report on operations, repair, maintenance and special projects. Keep accurate records of machine breakdowns, repairs and operating costs.
• Assist Chief Engineer to up-date & follow up on submission of PUB WEMP, Lift PTO and Government application & submission.
• Check and follow up on out-of-order rooms to be released soonest possible.
• Prepare list of replacement parts to be ordered and conduct inventory up-date.
• Assist Chief engineer in Fire Safety training including ERP, SCDF
• Annual CERT team Audit inspection and Fire Cert Inspection.
• Ensure that fire and safety procedures are carried out at all times.
• Be fully familiar with the Emergency Procedures as established by the Hotel.
• Ensure and comply with all the rules, regulations and policies of the Department and the Hotel.
• Perform other duties as directed.

Job Specifications

Knowledge & Skills

Knowledge of engineering services in the Hotel.

Education, Training & Qualifications

Graduate Diploma or Degree in the relevant field.

Experience

Minimum 3 years of experience.

Basic Function

Responsible for the operations of the Banqueting Section for the Hotel. Liaises with the various senior staff of the Hotel on Banquet functions and coordinates with the client on special requirements for the Banquet functions. Supervises and organizes the Banqueting staff and ensure that all client requirements are met. Oversees all Banquet functions and follow-up on Banquet Sales leads.

Responsibility and Authority

1. Leadership

i. Responsible for the planning, organizing and control of Banquet Functions held within the Hotel. He also

directs all aspects of the Banqueting functions within the Banqueting section.

ii. Provides functional assistance and direction to the Banquet operations.

iii. Coordinates Banquet functions and activities with other Sectional Managers/Department Heads to ensure

the smooth flow of the functions.

iv. Attends and supervises all functions that are held within and outside the Hotel.

v. Briefs Banqueting staffs on the requirements and handles any complaints that are directed to him, settling

them in a professional and expeditious manner.

vi. Motivates employees.

vii. Coaches, counsels, disciplines employees.

viii. Participates in selection of staff

ix. Conducts performance appraisals

x. Training and Development

2. Administration

i. Studies the event order and establishes the manpower requirement and solicits the services of part-time

service staff.

ii. Checks on billing and ensures that such bills are acknowledged by the client concerned.

iii. Attends the daily F&B briefing chaired by the Director of Food and Beverage.

iv. Controls and analyses on an on-going basis, the quality of food, beverage and service, guest satisfaction,

operating costs, sanitation, cleanliness and hygiene.

v. Supervises and coordinates, in liaison with the Director of F&B, Catering Sales Manager and the Executive

Chef on the event setups and beverage arrangement

vi. Coordinate with AV team for all AV needs for the events.

vii. Coordinates with Purchasing Manager for special purchase requirements relating to the Banqueting

Department.

3. Hygiene and Sanitation

i. Monitors grooming & appearance standards of employees and the restaurant.

ii. To maintain the cleanliness & hygiene standards of the department.

iii. Set standards and communicates to staff.

iv. Checks on the grooming to ensure that staff are properly attired.

v. Conducts individual counseling if required.

4. Furama Philosophy

i. Practice the five core values in day to day interaction.

ii. Emphasis on Five Core values:

5. Environment Awareness

i. To reduce waste supplies and materially reusing

ii. Recycle when possible

iii. Conserve water and energy

iv. Maintain Clean surrounding

6. Miscellaneous

i. To take on any other tasks or projects that may be assigned by the management from time to time.

ii. Be familiar with the emergency procedures of the Hotel.

iii. Observe and comply with all the rules, regulations and policies established by the Hotel.

Job Descriptions

-Responsible for all administrative works of the F&B department and assist the F&B Manager in his daily tasks.

-Establish and maintain appropriate filing system

-Handle all telephone, fax correspondence and emails enquiries.

-Ensure proper and efficient distribution of inter-departmental and external mail.

-Participate in F&B Meetings and other communications in the hotel.

Job Requirements

-Minimum 1 year of experience in F&B/Sales related coordination work. Preferably with hospitality related experience.

-Fluent written and spoken English in liasing with clients.

1.0 Basic Function

• Perform the issuing of clean linens and uniforms and receiving of soiled linens and uniforms and all laundry functions as directed by the laundry / linen keeper.

2.0 Responsibility and Authority

• Report to duty on time and in uniforms.
• Count and record individual items, identify special process requiring extraordinary treatment such as hand spotting, mending, stain removing.
• Sort articles of clothing and linen by kind, colour and degree of soil into separated loads, ensuring that no trash e.g. paper, plastic, metals, foodstuff etc in clothing and linen to be loaded into washer.
• Clean, mark and classify items for dry cleaning.
• Keep the work areas clean and tidy at all times.
• Handle the issuing and receiving of linens and uniforms on a basis of one for one.
• Perform other duties as directed.

1.0 Basic Function

• Clean rooms on whatever floors or rooms assigned to him/her by his/her supervisor and to run errands on guest supplies which are required for the convenience and comfort of the guests.

2.0 Responsibility and Authority

• Report to duty on time and in uniform for daily assignments.
• Collect cleaning/guest supplies and proceed to assigned areas.
• Follow instructions of the supervisor as to:

1. Personal grooming and cleanliness.
2. Daily room report concerning:

• Damage or missing articles from guest rooms.
• Changes in guest room equipment.
• Lighting fixtures or switches out-of-order.
• Plumbing fixtures out-of-order.
• Changes in guest room equipment.
• Unauthorized birds, animals, vermin or termites.
• Suspicious or unusual guest conduct.
• Guest illness.
• Guest rooms which the attendant is unable to gain access.
• 'Do Not Disturb' or 'Double locked' rooms
• Lost and Found items.
• Laundry and valet services.

• Check the trolleys are properly packed with linens, guest supplies and equipment before starting.
• Check vacant rooms and give a quick dusting over.
• Ensure that guest rooms are done in time and up to the standards required and make reference to the standard checklist.
• Clean fridge in every check out and occupied rooms.
• Ensure that rubbish bags are removed from rooms to service lift lobby for disposal.
• Take care of linen, supplies and equipment.
• Follow par stock of linen and supplies set up by the Executive Housekeeper.
• At the end of the day, clean the corridor in assigned area, dust walls along the corridors and window. Public staircases must be clear of all rubbish and kept clean.
• Clean and tidy trolleys, stack up linens and guest supplies for the following day. Clean out dirty rags/cleaning cloths and give to laundry for washing and collect clean one. Empty vacuum cleaner daily and make sure it is clean.
• Perform other duties as directed.

Basic Function

Assist the Assistant Chief Engineer/Chief Engineer in supervising, co-ordination and directing the activities of the Engineering staff and in administration of the Engineering Department.

Responsibility and Authority

1 Assist the Assistant Chief Engineer/Chief Engineer in implementing maintenance and repair of all machinery, equipment, apparatus and fixtures and preventive maintenance programs in the Hotel.

2 Assist Assistant Chief Engineer/Chief Engineer in preparing the work schedules of all Engineering staff including their shifts, days off and annual leave.

3 Assist the Assistant Chief Engineer/Chief Engineer in the training of staff according to establish procedures and standards.

4 Submit daily activities report on operations, repair, maintenance and special projects. Keep accurate records of machine breakdowns, repairs and operating costs.

5 Log down all activities including service breakdowns that occur during his shift and submit report to the Chief Engineer.

6 Ensure that all Engineering areas are kept clean & tidy.

7 Conduct daily briefings to all staff on the staff.

8 Check and follow up on out-of-order rooms to be released soonest possible.

9 Check on assigned preventive maintenance rooms to ensure job is carried out accordingly.

10 Supervise and train staff in their work.

11 Organise special and irregular engineering repairs or projects.

12 To assist the Assistant Chief Engineer/Chief Engineer on the preparation & execution of adhoc Maintenance & Capex projects.

13 To prepare the list of replacement parts to be ordered for the Assistant Chief Engineer.

14 Work in close co-ordination with all other departments.

15 Ensure that all staff comply with the rules, regulations and policies established by the department and the Hotel.

16 Ensure that fire and safety procedures are carried out at all times.

17 Be fully familiar with the emergency Procedures as established by the Hotel.

18 Perform other duties as directed.

1.1 Oversee the overall update of the General Ledgers and other functions with emphasis on timely production of monthly financial statements and other related reports.

1.2 Ensuring the effectiveness of the internal control system of the Hotel relating payments. Ensures compliance with policies and procedures of the Hotel and financial reporting standards.

1.3 Oversee the monthly and yearly closing of the Back-Office System with reconciliation duly done against any variances with the subsidiary ledger balances.

1.4 Ensure that all statutory requirements pertaining to GST and CESS are strictly adhered to with emphasis on payment of all dues and submission of returns by the due dates.