Total 17 job vacancies by FirstPort

Facilities Team Administrator
Location: Euston / Hybrid

Salary: £25,000

Hours: Monday - Friday 9 to 5

The Facilities Coordinator - will contribute to the efficient operation and effectiveness of all departments by providing a comprehensive and efficient service to external and internal clients in order that the business objectives of the department are meet.

Preferred Skills, Qualifications and Experience:

- Ability to work under pressure and meet tight deadlines whilst maintaining a high attention to detail.
- Good computer skills with knowledge of Microsoft office tools, including Excel and Outlook.
- Ability to communicate at all levels with strong customer service skills, whilst acting as a point of contact for facilities and other internal departments.
- Great team player with a can do attitude along with ability to work at times without supervision.
- Well-organised and skilled in effective time management.
- Ability to work in a very dynamic environment with changing priorities.

Key responsibilities will include:​

- Supporting facilities teams with administrative tasks.
- Data reporting
- Coordinate with internal business support teams
- Ensuring filing systems are maintained and kept up to date
- Arranging visitors fobs / keys for contractors ( liaise with offices to ensure keys are ready and available for any works to take place)
- Regularly checking and keeping update furniture asset list
- Coordinate minor office and equipment moves where required
- Providing support for all general department activities
- Escalate and update on outstanding work orders
- Maintain and update records of all contractors and suppliers
- Update servicing activities and planned maintenance records regularly
- Covering team members on annual leave
- Administer, process, and approve requisitioning of purchase orders and financial documents.

About The Company

Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Perks That Make a Difference:

Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.

External Job Advert
Jobrole: Property Manager
Location: Covering a portfolio mostly within Glasgow, with some travel to Dumfries and the West Coast
Hours: Monday to Friday 9am-5pm
Salary: From £32,400 per annum plus benefits

Who are we?
FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies. 

FirstPort is a member of The Property Institute (TPI) (formerly ARMA & IRPM), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS).  As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.

Main Responsibilities

- Lead a team of around 20 development managers developing a high performance culture
- Encourage and support your team coaching and guiding them through change with developmental impact. Actively work with them to enhance the customer experience for residents.
- Whilst managing a portfolio of properties you will undertake site management visits monthly in line with company guidelines.
- You will ensure thorough quality control inspections are carried out regarding employee performance, administrative records, development services, communal grounds,
- You will deal with technical issues and liaise with support departments when progressing major building works ensuring remedial actions are moved along in a timely manner and ensuring you mitigate and foresee any risks to service delivery.
- Ensure you keep accurate records, making sure you come prepared to contribute to meetings, 1-1s and complaints with thorough evidence and supporting documentation.
- Boost property finances and strive for healthy accounts by way of continuous review of cost analysis versus budget.
- Conduct regular reviews with customers to ensure a fully transparent approach to the property’s financial position, planning for future spending with minimal impact.

About you
As an experienced people manager, you will be an inspirational leader with who has lead teams to deliver operational excellence across a number of KPI’s. You will be energetic and enthusiastic with a leading and coaching mentality. An excellent and effective communicator with the ability to negotiate and influence with all customers and stakeholders which you demonstrate through your ability to connect with everyone you meet. Your verbal and written skills will be of a high standard. You will be commercial thinking and resolution focused with the ability to be flexible and creative in approach. You will also be able to work across functions to reach the best solutions for all challenges. Your ideal role will be a varied one, where you’re not stuck behind a desk all day; You enjoy working with people, driving performance, and ultimately delivering the highest level of service for
our residents.
The Benefits
Our customers deserve the best and the same applies to our people. We’ll provide you with all the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.
Ready to Apply?
Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions.

Lettings Negotiator / Senior / Associate
Location: South Kensington

Hours: Monday - Friday 8:30am - 6pm (1 in 3 Saturdays 10am - 4pm)

Competitive Salary: £18,000 - £22,000 as a basic salary, with additional earning potential through our highly lucrative commission scheme

Travel or Car Allowance: Depending on your role, you will enjoy either a travel allowance (£2,500 PA) or a car allowance (£5,000 PA) to support your daily commute

We are currently recruiting for an exceptional Lettings Negotiator to join our successful team. We are looking for an individual who wants to stand out from the crowd, thrive on success and relish working in a competitive, professional environment. As home to some of the most successful estate agents in London, the successful candidate will work to exceptionally high standards and take pride in their success, but also the success of their team and the company as a whole.

Key Responsibilities:

As a Lettings Negotiator, you will play a pivotal role in connecting Landlords with eager Tenants, ensuring a seamless and rewarding experience for both parties.

Your main duties will include:


- Registering interest and arranging viewings: Be the catalyst in connecting potential tenants with their perfect property
- First-Class Customer Service: Delight Landlords and applicants alike with exceptional service, exceeding their expectations every step of the way
- Going the Extra Mile: Stand out by providing personalised attention and ensuring applicants needs are expertly managed
- Master of the Offer Process: Take charge of managing the offer process from start to finish, ensuring smooth negotiations and successful outcomes
- Target Driven: Embrace the challenge of setting and surpassing targets, leveraging your passion for delivering results

- Desired Attributes:

To thrive in this role, we are looking for individuals who possess the following qualities: - Approachable and Friendly: Your positive mind-set and friendly demeanour make you the go-to person for clients and colleagues alike
- Results-Oriented: You have a burning desire to achieve and exceed targets, always pushing yourself to new heights
- Strong Work Ethic: You bring unwavering dedication and a relentless drive to succeed, ensuring no stone is left unturned
- Team Player: You relish the opportunity to contribute positively to office life, both independently and as part of a cohesive team
- Attention to Detail: Your meticulous approach and exceptional eye for detail ensure that no important information goes unnoticed

About The Company

Chestertons: Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital. We are a highly-respected authority on London property and take pride in our reputation as an innovative and dynamic business.

Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Perks That Make a Difference:

Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.

Saturday Property Assistant – Sales and lettings
Chase Buchanan Estate Agency

Location: Hampton Hill
Hours: Saturday 09:30-16:30
Salary: £12.30 per hour

We're currently searching for an enthusiastic Saturday property assistant, The successful candidate will enjoy working with clients, customers and other stakeholders, providing excellent customer service at all times. You will enjoy a variety of work, including being one of the first point of contacts for anyone visiting the office, managing incoming calls and dealing with them in the appropriate manner. You must be confident, positive and a diligent person who takes personal pride in ensuring high standards are maintained at all times.
Main Duties

- Keeping track of keys passing in and out of the office, via the key log and RPS

- Booking viewings for negotiators in their absence

- Verifying identification from relevant parties

Attributes:

- Confident dealing with people

- Be approachable, helpful and project positivity!

- Take pride in their work

- Enjoy making a positive contribution to office life independently and as part of the team

- Exceptional attention to detail

- Must thrive on working at and delivering consistently high standards

About The Company
The first Chase Buchanan branch opened on York Street in Twickenham in 1994. Since then, we have opened 14 offices, and built an excellent reputation over the years establishing Chase Buchanan as a strong market leader with an extensive sales, lettings and concierge portfolio. Our branches and operational network span across South West London as well as the South West of England including Bristol, Bath and Plymouth.

Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Perks That Make a Difference:
Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.

Job role: Property Manager
Location: Covering a portfolio in and around North Norfolk, North Cambs and Peterborough
Hours: Monday to Friday 9am-5pm (35 hours per week)
Salary: £32,400 plus annual car allowance of £4,500
Interview details: First interviews will be held at our Luton office on 14th November 2024

The job role
As a Property Manager you will contribute to our vision of being the UK's favourite property manager by:

- Proving a high standard of performance within a team of individuals to create a welcoming, friendly, and courteous environment for our residents.
- Being passionate about delivering consistently high standards of customer service.
- Ensuring the buildings are well maintained for the landlord as our customer; and that as a business we can demonstrate full compliance with our statutory obligations and our own systems.

About You
You are passionate about always providing excellent customer service and this will have been demonstrated through a proven track record. You will ideally already work within the property sector.
As an experienced people manager, you will be an inspirational leader with who has lead teams to deliver operational excellence across a number of KPI’s. You will be energetic and enthusiastic with a leading and coaching mentality.
An excellent and effective communicator with the ability to negotiate and influence with all customers and stakeholders which you demonstrate through your ability to connect with everyone you meet. Your verbal and written skills will be of a high standard.
You will be commercial thinking and resolution focused with the ability to be flexible and creative in approach. You will also be able to work across functions to reach the best solutions for all challenges.
Your ideal role will be a varied one, where you’re not stuck behind a desk all day; You enjoy working with people, driving performance, and ultimately delivering the highest level of service for our residents.
Main Responsibilities

- Set and lead by example, by championing the Company values, the Customer principles, and the Code of Business Conduct.
- Implement change, manage risks and impact and monitor results. Encourage innovation and continuous improvement from individuals.
- Provide professional advice and guidance to all customers and employees.
- Act as an ambassador for the business at all times, delivering an exceptional level of service to all our customers.
- Encourage and support your team coaching and guiding them through change with developmental impact. Actively work with them to enhance the customer experience for residents.
- Whilst managing a portfolio of properties you will undertake site management visits monthly in line with company guidelines.
- You will ensure thorough quality control inspections are carried out regarding employee performance, administrative records, development services, communal grounds,
- You will deal with technical issues and liaise with support departments when progressing major building works ensuring remedial actions are moved along in a timely manner and ensuring you mitigate and foresee any risks to service delivery.
- Ensure you keep accurate records, making sure you come prepared to contribute to meetings, 1-1s and complaints with thorough evidence and supporting documentation.
- Boost property finances and strive for healthy accounts by way of continuous review of cost analysis versus budget.
- Conduct regular reviews with customers to ensure a fully transparent approach to the property’s financial position, planning for future spending with minimal impact.

There will be considerable travel as part of this role. You will be expected to visit each of your developments contained within your portfolio every month, you must have a full UK driving licence.
Who are we?
FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies. 

FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS).  As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.
Why choose us?
By joining us,you will work with industry professionals who are committed to providing thehighest levels of customer service, as well as ensuring we put our peoplefirst.
The benefitsof working with us can include free parking, free fruit, discounted gymmembership, a true work-life balance and the opportunity of growth andprogression. In addition to the core benefits, we also offer a range ofexclusive discounts on extra benefits to help you and your family make the mostof your money, safeguard your future and look after your health.
We’re committed to promotingdiversity at FirstPort and recruit on merit. We are an inclusive employerthat prides itself in being so diverse.
What’s next?
To start your application for this role we will ask you to upload yourCV and answer a few questions.
Our recruiters will work with our managers to review your CV. Ifunsuccessful you will be notified. If you meet the criteria for the role, we’llbe in touch to arrange a short telephone interview and our shortlist ofcandidates will be invited to attend interviews with the hiring manager.

External Job Advert
Job Role: Visiting Development Manager (Ref 22830)
Location: Brighton, East Sussex
Salary: £21,858.20 per annum plus benefits
Job Sector: Retirement - Independent Living
Hours: Monday-Friday 9am-5pm (35 hours per week)
The job role

- Maintain a high profile around the development / office, ensure our residents are checked within our requirements.
- In the event of an emergency, call the appropriate response team or authorities.
- Carry out daily checks ensuring the building is safe and secure, keeping all communal areas, gardens and grounds clean and maintained through effective management of contractors.
- Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion.
- Encourage and support the formation of a Residents Association, and work with them to enhance the customer experience for residents.
- Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents.
- Build and maintain links with resident’s family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate.
- Maintain records in line with internal procedures, ensure all data is protected and kept secure at all times.
- Assist with sales listed with our partner company Retirement Homesearch, make new residents feel welcome and help them settle in; where possible being present to welcome them.
- Work across your local peer team of Development Managers for advice and day to day support and travel to team / company meetings on a monthly / annual basis

Skills & Experience

- Customer service - a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
- Communication - a natural communicator, with the ability to resolve issues and complaints effectively
- Health & Safety - an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations
- IT - able to operate Microsoft Office applications, and confident in learning new systems
- Administration - organised, methodical and experience of keeping accurate records
- Personal - an outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, pro-active, team oriented, and innovative.

Who are we?
FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland.With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.
FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.
Why choose us?
By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first.
The benefits of working with us can include discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
We’re committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse.
What’s next?
To start your application for this role we will ask you to upload your CV and answer a few questions.
Our recruiters will work with our managers to review your CV. If unsuccessful you will be notified. If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager.

External Job Advert
Job Role: Estate Manager (Ref 22811)
Location: Margate, Kent
Salary: £29,611.40 per annum plus benefits
Job Sector: Retirement – Assisted Living
Hours: Monday-Friday 9am- 5pm (35 hours per week)
The job role

- Maintain a high profile around the development / office, ensure our residents are checked within our requirements.
- In the event of an emergency, call the appropriate response team or authorities.
- Carry out daily checks ensuring the building is safe and secure, keeping all communal areas, gardens and grounds clean and maintained through effective management of contractors.
- Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion.
- Arrange cover for holidays and illness where necessary
- Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents.
- Build and maintain links with residents family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate.
- Maintain records in line with internal procedures, ensure all data is protected and kept secure at all times.
- Assist with sales listed with our partner company Retirement Homesearch, make new residents feel welcome and help them settle in; where possible being present to welcome them.
- Work across your local peer team of Estate Managers for advice and day to day support and travel to team / company meetings on a monthly / annual basis
- Complete your continuous professional development training and attend all training events/meetings as directed by your Area Manager and Human Resources.
- Recognise the needs of your team to deliver services appropriately, identifying areas for improvement, setting action plans aligned to the business strategy. Implementing change, manage risks and impact and monitor results. Encourage and promote your employees profile around the development, provide professional advice and guidance to all customers and employees. Encourage and support your team coaching and guiding them through change with developmental impact. Actively work with them to enhance the customer experience for residents.

Skills & Experience

- Customer service - a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
- Communication - a natural communicator, with the ability to resolve issues and complaints effectively
- Health & Safety - an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations
- IT - able to operate Microsoft Office applications, and confident in learning new systems
- Administration - organised, methodical and experience of keeping accurate records
- Personal - an outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, pro-active, team oriented, and innovative.

Who are we?
FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland.With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.
FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.
Why choose us?
By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first.
The benefits of working with us can include discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
We’re committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse.
What’s next?
To start your application for this role we will ask you to upload your CV and answer a few questions.
Our recruiters will work with our managers to review your CV. If unsuccessful you will be notified. If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager.

Lettings / Senior Negotiator
Company: Chase Buchanan
Salary: £25,000-£28,000 OTE £33,000
Location: Exeter
Hours: 9:00am-5:30pm and rotational Saturday 9:00am -4:00pm

Reporting to: Branch Manager

Close liaison with: Branch Manager, Listers, Associates, Other Lettings Negotiators
We are currently recruiting for an exceptional Lettings Negotiator or Senior Lettings Negotiator to join our successful team in Exeter. We are looking for an individual who wants to stand out from the crowd, thrive on success and relish working in a competitive, professional environment. As home to some of the most successful estate agents in London, the successful candidate will work to exceptionally high standards and take pride in their success, but also the success of their team and the company as a whole.

Key responsibilities:
As a Lettings Negotiator, you will play a pivotal role in connecting Landlords with eager Tenants, ensuring a seamless and rewarding experience for both parties.

Your main duties will include:

- Registering interest and arranging viewings: Be the catalyst in connecting potential tenants with their perfect property
- First-Class Customer Service: Delight Landlords and applicants alike with exceptional service, exceeding their expectations every step of the way
- Going the Extra Mile: Stand out by providing personalised attention and ensuring applicants needs are expertly managed
- Master of the Offer Process: Take charge of managing the offer process from start to finish, ensuring smooth negotiations and successful outcomes
- Target Driven: Embrace the challenge of setting and surpassing targets, leveraging your passion for delivering results

Desired attributes:
To thrive in this role, we are looking for individuals who possess the following qualities:

- Approachable and Friendly: Your positive mind-set and friendly demeanour make you the go-to person for clients and colleagues alike
- Results-Oriented: You have a burning desire to achieve and exceed targets, always pushing yourself to new heights
- Strong Work Ethic: You bring unwavering dedication and a relentless drive to succeed, ensuring no stone is left unturned
- Team Player: You relish the opportunity to contribute positively to office life, both independently and as part of a cohesive team
- Attention to Detail: Your meticulous approach and exceptional eye for detail ensure that no important information goes unnoticed

YOU MUST HAVE YOUR OWN CAR FOR WORK

About The Company
The first Chase Buchanan branch opened on York Street in Twickenham in 1994. Since then, we have opened 14 offices, and built an excellent reputation over the years establishing Chase Buchanan as a strong market leader with an extensive sales, lettings and concierge portfolio. Our branches and operational network span across South West London as well as the South West of England including Bristol, Bath and Plymouth.
Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Perks That Make a Difference:
Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.

Lettings Services Administrator
Hours: Monday to Friday 9am-5pm (Hybrid working once training completed)

Salary: £23,000 per annum
Reporting to: Lettings Services Team Leader
Main Purpose of Job: To participate in the delivery of high-quality administration within the lettings services team.
To carry out administrative tasks associated with the management of tenanted properties. The job holder will be passionate about service delivery and the role will involve extensive customer interactions working to continually evolve and improve our service in line with our customers' expectations.
Core tasks will include the following:

- Maintain an accurate database through the input and update of data on a timely basis and to carry out periodic data validation tests
- Customer contact - clients, tenants, leaseholders, agents and contractors
- Management of the referencing process
- Preparation of tenancy documentation
- Instruction and management of maintenance
- Rent reviews and notices
- Statutory compliance
- Deposit administration in line with current legislation
- Other ad hoc duties associated with tenancy management

Key Accountabilities
Attributes

- Trust - We are open and honest
- Respect - We seek an inclusive environment which promotes empathy and care for each other
- Integrity - We have strong and moral principles. We do as we say
- Innovation - We welcome change as a way to nurture a growth mindset
- Delivery - We work together to deliver the most effective solution in a timely manner

Communication

- Ensure all customer and client communication, whatever the form, is responded to in a timely fashion and in accordance with the company's customer service standards;
- To provide appropriate form of communication, at each interaction, depending on customer preferences and the matter at hand;
- To actively communicate with colleagues internally, across all departments, to provide a joined up group-wide customer experience.

Customer Experience

- To take individual ownership of the development of an exemplary customer service culture across the portfolio, considering each interaction from the customer's perspective.
- Take ownership of the customer experience through visible and accessible property management services with personal intervention.
- Build relationships with customers in order to manage expectations and where possible shape the services around the customer requirements.
- Seek to continually improve the customer service delivery and ratings thereof, reviewing, responding to, and learning lessons from feedback surveys, implementing change where possible & appropriate.

Our People

- Maximise training and development opportunities, to keep abreast of recent landlord and tenant legislation, safety regulations and the latest management practices engaging fully with development opportunities in order to reach potential and achieve career development.
- Support colleagues in specific areas of expertise to share best practice and support overall team development and knowledge.
- Adopt a flexible approach in the team so as to take on other such other duties as the Company or Lettings Services Team Leader may from time to time reasonably require.




About The Company
Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Perks That Make a Difference:

Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.

External Job Advert
Job Role: Visiting Development Manager (Ref 2378)
Location: Evesham, Worcestershire
Salary: From £21,858.20 per annum plus benefits
Job Sector: Retirement - Independent Living
Hours: Monday-Friday 9am-5pm (35 hours per week)
The job role

- Maintain a high profile around the development / office, ensure our residents are checked within our requirements.
- In the event of an emergency, call the appropriate response team or authorities.
- Carry out daily checks ensuring the building is safe and secure, keeping all communal areas, gardens and grounds clean and maintained through effective management of contractors.
- Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion.
- Encourage and support the formation of a Residents Association, and work with them to enhance the customer experience for residents.
- Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents.
- Build and maintain links with resident’s family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate.
- Maintain records in line with internal procedures, ensure all data is protected and kept secure at all times.
- Assist with sales listed with our partner company Retirement Homesearch, make new residents feel welcome and help them settle in; where possible being present to welcome them.
- Work across your local peer team of Development Managers for advice and day to day support and travel to team / company meetings on a monthly / annual basis

Skills & Experience

- Customer service - a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
- Communication - a natural communicator, with the ability to resolve issues and complaints effectively
- Health & Safety - an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations
- IT - able to operate Microsoft Office applications, and confident in learning new systems
- Administration - organised, methodical and experience of keeping accurate records
- Personal - an outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, pro-active, team oriented, and innovative.

Who are we?
FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland.With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.
FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.
Why choose us?
By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first.
The benefits of working with us can include discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
We’re committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse.
What’s next?
To start your application for this role we will ask you to upload your CV and answer a few questions.
Our recruiters will work with our managers to review your CV. If unsuccessful you will be notified. If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager.

External Job Advert
Job Role: Visiting Development Manager (Ref 2536)
Location: Brighton, East Sussex
Salary: £21,858.20 per annum plus benefits
Job Sector: Retirement - Independent Living
Hours: Monday-Friday 9am-5pm (35 hours per week)
The job role

- Maintain a high profile around the development / office, ensure our residents are checked within our requirements.
- In the event of an emergency, call the appropriate response team or authorities.
- Carry out daily checks ensuring the building is safe and secure, keeping all communal areas, gardens and grounds clean and maintained through effective management of contractors.
- Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion.
- Encourage and support the formation of a Residents Association, and work with them to enhance the customer experience for residents.
- Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents.
- Build and maintain links with resident’s family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate.
- Maintain records in line with internal procedures, ensure all data is protected and kept secure at all times.
- Assist with sales listed with our partner company Retirement Homesearch, make new residents feel welcome and help them settle in; where possible being present to welcome them.
- Work across your local peer team of Development Managers for advice and day to day support and travel to team / company meetings on a monthly / annual basis

Skills & Experience

- Customer service - a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
- Communication - a natural communicator, with the ability to resolve issues and complaints effectively
- Health & Safety - an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations
- IT - able to operate Microsoft Office applications, and confident in learning new systems
- Administration - organised, methodical and experience of keeping accurate records
- Personal - an outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, pro-active, team oriented, and innovative.

Who are we?
FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland.With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.
FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.
Why choose us?
By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first.
The benefits of working with us can include discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
We’re committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse.
What’s next?
To start your application for this role we will ask you to upload your CV and answer a few questions.
Our recruiters will work with our managers to review your CV. If unsuccessful you will be notified. If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager.

External Job Advert
Job Role: Residential Development Manager (Ref 2429)
Location: Lytham St Annes, Lancashire
Salary: £21,002.80 per annum plus rent-free accommodation included
Job Sector: Retirement - Independent Living
Hours: Monday to Friday 9am-5pm (35 hours per week)
The job role

- This is a live in position with rent-free accommodation provided.
- Maintain a high profile around the development / office, ensure our residents are checked within our requirements.
- In the event of an emergency, call the appropriate response team or authorities.
- Carry out daily checks ensuring the building is safe and secure, keeping all communal areas, gardens and grounds clean and maintained through effective management of contractors.
- Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion.
- Encourage and support the formation of a Residents Association, and work with them to enhance the customer experience for residents.
- Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents.
- Build and maintain links with resident’s family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate.
- Maintain records in line with internal procedures, ensure all data is protected and kept secure at all times.
- Assist with sales listed with our partner company Retirement Homesearch, make new residents feel welcome and help them settle in; where possible being present to welcome them.
- Work across your local peer team of Development Managers for advice and day to day support and travel to team / company meetings on a monthly / annual basis

Skills & Experience

- Customer service - a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
- Communication - a natural communicator, with the ability to resolve issues and complaints effectively
- Health & Safety - an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations
- IT - able to operate Microsoft Office applications, and confident in learning new systems
- Administration - organised, methodical and experience of keeping accurate records
- Personal - an outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, pro-active, team oriented, and innovative.

Who are we?
FirstPort is the UK’s leading residential property service provider, caring for 330,000homes in England, Wales and Scotland, across 5,800 developments. With over four decades of experience and 3,300 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.
FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, it has been awarded the British Safety Council’s prestigious Sword of Honour, is an accredited Safe Agent and belongs to The Property Ombudsman. FirstPort has also been named as one of the UK’s Top Employers by the Top Employers’ Institute for the last five consecutive years.
Why choose us?
By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first.
In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
We’re committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse.
What’s next?
To start your application for this role we will ask you to upload your CV and answer a few questions.
Our recruiters will work with our managers to review your CV. If unsuccessful you will be notified. If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager.

External Job Advert
Job Role: Relief Development Manager (Ref 2715)
Location: Chelmsford, Braintree, Witham, Bishop Stortford Area - Also the ability to support north Essex and South Suffolk
Salary: £12.19 per hour plus benefits
Job Sector: Retirement - Independent Living
Hours: Flexible working, covering various sites as required
The job role

- Maintain a high profile around the development / office, ensure our residents are checked within our requirements.
- In the event of an emergency, call the appropriate response team or authorities.
- Carry out daily checks ensuring the building is safe and secure, keeping all communal areas, gardens and grounds clean and maintained through effective management of contractors.
- Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion.
- Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents.
- Build and maintain links with residents family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate.
- Maintain records in line with internal procedures, ensure all data is protected and kept secure at all times.
- To ensure that the development diary is completed and to leave accurate and comprehensive handover notes for the permanent House Manager outlining any occurrences and actions taken.
- Assist with sales listed with our partner company Retirement Homesearch, make new residents feel welcome and help them settle in; where possible being present to welcome them.
- Work across your local peer team of Development Managers for advice and day to day support and travel to team / company meetings on a monthly / annual basis.

Skills & Experience

- Customer service - a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
- Communication - a natural communicator, with the ability to resolve issues and complaints effectively
- Health & Safety - an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations
- IT - able to operate Microsoft Office applications, and confident in learning new systems
- Administration - organised, methodical and experience of keeping accurate records
- Personal - an outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, pro-active, team oriented, and innovative.

Who are we?
FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies. 

FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS).  As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.
Why choose us?
By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first.
The benefits of working with us can include discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
We’re committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse.
What’s next?
To start your application for this role we will ask you to upload your CV and answer a few questions.
Our recruiters will work with our managers to review your CV. If unsuccessful you will be notified. If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager.

Job Role: Visiting Development Manager (Ref 1877)
Location: Balsall Common, Coventry
Salary: £20,820.80 per annum plus benefits
Job Sector: Retirement - Independent Living
Hours: Monday to Friday 9am-5pm (35 hours per week)

The job role

- Maintain a high profile around the development / office, ensure our residents are checked within our requirements.
- In the event of an emergency, call the appropriate response team or authorities.
- Carry out daily checks ensuring the building is safe and secure, keeping all communal areas, gardens and grounds clean and maintained through effective management of contractors.
- Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion.
- Encourage and support the formation of a Residents Association, and work with them to enhance the customer experience for residents.
- Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents.
- Build and maintain links with resident’s family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate.
- Maintain records in line with internal procedures, ensure all data is protected and kept secure at all times.
- Assist with sales listed with our partner company Retirement Homesearch, make new residents feel welcome and help them settle in; where possible being present to welcome them.
- Work across your local peer team of Development Managers for advice and day to day support and travel to team / company meetings on a monthly / annual basis

Skills & Experience

- Customer service - a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
- Communication - a natural communicator, with the ability to resolve issues and complaints effectively
- Health & Safety - an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations
- IT - able to operate Microsoft Office applications, and confident in learning new systems
- Administration - organised, methodical and experience of keeping accurate records
- Personal - an outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, pro-active, team oriented, and innovative.

Who are we?
FirstPort is the UK’s leading residential property service provider, caring for 330,000homes in England, Wales and Scotland, across 5,800 developments. With over four decades of experience and 3,300 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.
FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, it has been awarded the British Safety Council’s prestigious Sword of Honour, is an accredited Safe Agent and belongs to The Property Ombudsman. FirstPort has also been named as one of the UK’s Top Employers by the Top Employers’ Institute for the last five consecutive years.
Why choose us?
By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first.
The benefits of working with us can include discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
We’re committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse.
Our Values
Trust – We keep our promises. We are open and honest.
Respect – We seek an inclusive environment which promotes empathy and care for each other.
Integrity – We have strong moral principles. We do as we say.
Innovation – We welcome change as a way to nurture a growth mindset.
Delivery – We work together to deliver the most effective solution in a timely manner.
What’s next?
To start your application for this role we will ask you to upload your CV and answer a few questions.
Our recruiters will work with our managers to review your CV. If unsuccessful you will be notified. If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager.

Job Role: People Advisor
Location: Remote – Hybrid - Birmingham, West Midlands
Job Sector: Human Resources
Hours: 35 per week
Salary: Up to £35,000 depending on experience, plus a car allowance

The job role
As a People Advisor you will contribute to our vision of being UK’s leading property manager by:

- Providing an exceptional HR/ER service to our teams, coaching and supporting line managers to develop high performing teams and deliver a high-quality customer experience to internal and external customers
- Ensuring that our employees have a great experience which is engaging, well managed and frustration-free

This role reports to the Head of People Partnering and has no direct reports.
Main Responsibilities

- Deliver a high standard of employee relations support and case management to teams, including coaching and guidance with disciplinary, grievance, performance management, re-structures, absence, occupational health, exit interviews, TUPE, and providing legislative updates
- Supporting the Head of People Partnering on various projects as appropriate

- As required, work with the People Partnering team to support to line managers on a variety of areas including, employee on-boarding, ongoing personal development, talent, and succession planning, change and improvement programmes across the business, employee engagement.
Through coaching and training, ensure your client group understand HR policies & procedures and our employee proposition - Identify and suggest opportunities to drive the impact, value and credibility of the People function, continually striving to improve.
- Ensure strong focus and understanding of people metrics, both in respect of reporting and insight

Skills and Experience

- Demonstrable experience of managing complex employee relations cases and coaching line managers
- Demonstrable experience of TUPE legislation (in/out) consultation and due diligence
- Confident, articulate communicator – both orally and in writing; able to build relationships with all employees, from site based colleagues to senior management
- Excellent organisational skills; able to manage numerous responsibilities at once
- A strong attention to detail and focus on data accuracy
- Experience of HRIS Systems - iTrent would be advantageous
- Proficient with Microsoft Office - Excel, PowerPoint, Word

Who are we?
FirstPort is the UK’s leading residential property service provider, caring for 330,000 homes in England, Wales and Scotland, across 5,800 developments. With over four decades of experience and 3,300 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.
FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, it has been awarded the British Safety Council’s prestigious Sword of Honour, is an accredited Safe Agent and belongs to The Property Ombudsman. FirstPort has also been named as one of the UK’s Top Employers by the Top Employers’ Institute for the last five consecutive years.
Why choose us?
By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first.
The benefits of working with us can include free parking, free fruit, discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
We’re committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse.
What’s next?
To start your application for this role we will ask you to upload your CV and answer a few questions.
Our recruiters will work with our managers to review your CV. If unsuccessful you will be notified. If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager.