Total 47 job vacancies by Dynatrace

As a Senior Customer Success Engineer, you will be responsible for building and maintaining post-sales relationships with Dynatrace’s largest, most complex, and most valuable customers. A large percentage of the customers you engage with will be Enterprise customers from a Dynatrace spend perspective as well as some customers that are part of the Enterprise Success & Support program and have a mix of other dynatrace services involved. You will be a trusted strategic advisor, ensuring the successful deployment and adoption of all Dynatrace products. Customers hold CSE’s in high regard as experts and rely on you to guide them through ways of obtaining the most outstanding value from their Dynatrace solutions. You will align with customers' desired business outcomes, enable them on their existing products and services, and work with them to identify opportunities to expand into additional products and services, all while ensuring world-class customer experience, value, and satisfaction. 

As part of the account team, you will work closely with the entire account team to define the strategic roadmap for your customers, to allow retention, renewal, and expansion of their Dynatrace relationship, and serve as a liaison between the customer and the Dynatrace Support and Product Management teams.  

Responsibilities and Duties

• Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values
• Triage, diagnose, and provide solutions to most complex configuration issues with Dynatrace solutions and non-Dynatrace integrations
• Strategise on the overall technical objectives and long-term goals of the customer and their business and strategic objectives
• Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer’s footprint
• Be the customer’s advocate by knowing their goals and use cases, then suggesting process improvements, product adoption, configuration, and additional features to meet their requirements
• Provide web-based training to user groups to support organisational adoption
• Undertake discovery and education activities to identify opportunities for Dynatrace usage across organisational functions and processes
• Function as a frontline technical resource for “best practice” and informal customer questions
• Engage with Dynatrace customer support as a customer advocate to ensure speedy resolution of customer issues
• Engage with Dynatrace Product management as the customer advocate on product roadmap discussions
• Participate and prepare for Monthly and Quarterly Business Reviews with customers
• Maintain current functional and technical knowledge of Dynatrace products and services
• Help to document best practices in developing and using Dynatrace
• Provides insight, advice, and ‘street credibility’ with technical teams to understand technical issues and possible workarounds.
• Has deep understanding of customers’ infrastructure, architecture, and business/regulatory requirements to speed up resolution.

As a Senior Customer Success Engineer, you will be responsible for building and maintaining post-sales relationships with Dynatrace’s largest, most complex, and most valuable customers. A large percentage of the customers you engage with will be Enterprise customers from a Dynatrace spend perspective as well as some customers that are part of the Enterprise Success & Support program and have a mix of other dynatrace services involved. You will be a trusted strategic advisor, ensuring the successful deployment and adoption of all Dynatrace products. Customers hold CSE’s in high regard as experts and rely on you to guide them through ways of obtaining the most outstanding value from their Dynatrace solutions. You will align with customers' desired business outcomes, enable them on their existing products and services, and work with them to identify opportunities to expand into additional products and services, all while ensuring world-class customer experience, value, and satisfaction. 

As part of the account team, you will work closely with the entire account team to define the strategic roadmap for your customers, to allow retention, renewal, and expansion of their Dynatrace relationship, and serve as a liaison between the customer and the Dynatrace Support and Product Management teams.  

Responsibilities and Duties

• Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values
• Triage, diagnose, and provide solutions to most complex configuration issues with Dynatrace solutions and non-Dynatrace integrations
• Strategise on the overall technical objectives and long-term goals of the customer and their business and strategic objectives
• Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer’s footprint
• Be the customer’s advocate by knowing their goals and use cases, then suggesting process improvements, product adoption, configuration, and additional features to meet their requirements
• Provide web-based training to user groups to support organisational adoption
• Undertake discovery and education activities to identify opportunities for Dynatrace usage across organisational functions and processes
• Function as a frontline technical resource for “best practice” and informal customer questions
• Engage with Dynatrace customer support as a customer advocate to ensure speedy resolution of customer issues
• Engage with Dynatrace Product management as the customer advocate on product roadmap discussions
• Participate and prepare for Monthly and Quarterly Business Reviews with customers
• Maintain current functional and technical knowledge of Dynatrace products and services
• Help to document best practices in developing and using Dynatrace
• Provides insight, advice, and ‘street credibility’ with technical teams to understand technical issues and possible workarounds.
• Has deep understanding of customers’ infrastructure, architecture, and business/regulatory requirements to speed up resolution.

We are looking for a candidate to fill a newly created position as an Enterprise Acquisition Account Executive. In this role, you will drive sales growth through targeted acquisition efforts across various industry segments.

It’s all about a “land and expand” approach amongst enterprise-grade organizations. As part of your responsibilities, you’ll oversee 3 to 5 existing customer accounts. Your focus will be on nurturing these relationships and expanding partnerships. Additionally, you’ll engage with 5 to 8 potential customers, introducing them to our offerings. After successfully converting prospects, you’ll have the chance to maintain those accounts and explore opportunities for upselling and cross selling our solutions. Additionally, you’ll benefit from mentorship provided by our award-winning leadership team. Collaborating closely with our high-performing sales professionals, SDRs, and partners, you’ll be on the path toward achieving ultimate success.

What you will be focusing on as an Enterprise Acquisition Account Executive

• Execute on territory plans to deliver maximum revenue potential within a pool of broad, regionally focused accounts.
• Collaborative pre-defined SE support based on region.
• 3-5 customers, 5-8 prospects, with 15 total accounts.
• Drive new logo customers, focusing on landing and expanding Dynatrace usage.
• Consult with Vice President and C-level executives to develop and implement an effective enterprise-wide strategy that maximizes the value delivered by Dynatrace; position Dynatrace relative to the competition.
• Generate velocity by establishing Dynatrace in new markets through product demonstrations, in-market events and account specific initiatives.
• Develop a contact network within named accounts and channel partners to ensure Dynatrace can be sold broadly and effectively.
• Work closely with Dynatrace functional areas such as sales engineering, marketing, legal, finance and other lines of business to develop and execute a solution strategy to meet customer business needs.
• Ensure your customers’ implementations are wildly successful.

We are looking to fill a newly created position as a Strategic Enterprise Account Executive to generate velocity and focus on enterprise sales across multiple segments in multiple industries.

As a Strategic Enterprise Account Executive at Dynatrace, you will work with the largest companies in the world to shape and lead Dynatrace’s Go To Market in the Fortune 100. You will manage 2-3 named accounts of existing customers along with 2-3 prospective accounts to identify an entry point to introduce Dynatrace. We are looking for you to bring knowledge and proven success operating in the technology space with an APM centric approach. This is an opportunity to leverage hyperscalers in a platform sale in the end-to-end observability and security space.

What you will be focusing on as a Strategic Enterprise Account Executive

• Execute on account plans to deliver maximum revenue potential within a pool of 2-3 Enterprise named accounts, with 2-3 prospects.
• Proactively manage and grow a portfolio of assigned Strategic Enterprise level clients.
• Designated SE support at a 1:1.5 ratio within region.
• 2-3 customers, 2-3 prospects, with 5 total accounts.
• Maintain accurate forecasts and report to the sales leader on the status of new and expansion opportunities, leveraging the MEDDPIC framework.
• Consult with Vice President and C-level executives to develop and implement an effective enterprise-wide strategy that maximizes the value delivered by Dynatrace; position Dynatrace relative to the competition.
• Generate velocity by establishing Dynatrace in new markets through product demonstrations, in-market events, and account specific initiatives.
• Develop a contact network within named accounts and channel partners to ensure Dynatrace can be sold broadly and effectively.
• Work closely with Dynatrace functional areas such as sales engineering, marketing, legal, finance and other lines of business to develop and execute a solution strategy to meet customer business needs.
• Ensure your customers’ implementations are wildly successful.

• Build a rewarding career in an innovative, fast paced & collaborative environment
• North Sydney location with the flexibility of a hybrid working environment
• Private health fund for you and your dependents

We are seeking a dynamic and self-motivated AP Coordinator to join our high-performing Finance team based in Sydney. This role is responsible for vendor invoice processing and payment, employee expense review and payments, monthly trend analysis as well as assisting with cash forecast and external audits.

The ideal candidate would have excellent analytical skills and a solid working knowledge of US GAAP and local GAAP.

Responsibilities:

• Vendor invoices recording and payment
• Review employee expenses and process payments
• Communicate with employees on expense in compliance to travel policy
• Communicate with vendors and internal stakeholders in accordance to the accounts payable process
• Prepare schedules, and reconciliations for month-end closing in accordance with corporate deadlines
• Analyse and research monthly trend analysis, account fluctuations and assist with providing explanation for significant or unusual changes in balances
• Participate in the preparation and review of monthly reports/analyses for Management
• Prepare and analyse key metrics for the Cash Forecasting process
• Assist with annual external audit complying with GAAP requirements
• Complete local statutory compliance requirements
• Assist with special projects and other ad-hoc duties as assigned

This role will be based in Tokyo, Japan.

We’re looking to fill a newly created position as an Enterprise Expansion Account Executive. In this role, you will focus on new revenue sales across a dedicated named account list of enterprise customers.

This is a “land and expand” opportunity amongst enterprise organizations. As part of your responsibilities, you will manage about 25 existing customer accounts, and your focus will be nurturing and expanding partnerships with these clients. Additionally, you may have the opportunities with few potential customers, introducing them to our offerings.

You’ll benefit from mentorship provided by our award-winning leadership team and collaborate closely with our high-performing sales professionals, SDRs, and partners on the path toward achieving ultimate success.

What you will be focusing on as an Enterprise Expansion Account Executive

• Execute on account plans to deliver maximum revenue potential within a pool of broad, regionally focused accounts.
• Work with existing customers to retain and expand Dynatrace usage.
• Consult with Vice President and C-level executives to develop and implement an effective enterprise-wide strategy that maximizes the value delivered by Dynatrace; position Dynatrace relative to the competition.
• Generate velocity by establishing Dynatrace in new and existing markets through product demonstrations, in-market events, and account specific initiatives.
• Develop a contact network within named accounts and channel partners to ensure Dynatrace can be sold broadly and effectively.
• Work closely and co-sell with Dynatrace functional areas such as sales engineering, marketing, legal, finance and other lines of business to develop and execute a solution strategy to meet customer business needs.
• Ensure your customers’ implementations are wildly successful.

Join our mission to revolutionize observability with answer-driven automation powered by the Dynatrace Automation Engine. Our advanced Workflow Automation Platform empowers organizations to overcome cloud management challenges, unlock the full potential of their cloud strategy, and reduce manual effort by putting answers into action.

This role is key to advancing our core automation capabilities by developing new features and improvements using Python, React, and TypeScript.

If you are passionate about automation and development, this is your chance for an exciting challenge in a fantastic team.

• Collaborate with cross-functional teams to design, develop, and maintain features of our core automation platform
• Write clean, maintainable, and efficient code
• Participate in code reviews and provide constructive feedback to improve the codebase 
• Ensure high performance and reliability for our full-stack applications by identifying, diagnosing, and resolving issues
• Intensive cooperation with local and international development teams

We are looking to fill a newly created position as a Strategic Enterprise Account Executive to generate velocity and focus on enterprise sales across multiple segments in multiple industries.

As a Strategic Enterprise Account Executive at Dynatrace, you will work with the largest companies in the world to shape and lead Dynatrace’s Go To Market in the Fortune 100. You will manage 2-3 named accounts of existing customers along with 2-3 prospective accounts to identify an entry point to introduce Dynatrace. We are looking for you to bring knowledge and proven success operating in the technology space with an APM centric approach. This is an opportunity to leverage hyperscalers in a platform sale in the end-to-end observability and security space.

What you will be focusing on as a Strategic Enterprise Account Executive

• Execute on account plans to deliver maximum revenue potential within a pool of 2-3 Enterprise named accounts, with 2-3 prospects.
• Proactively manage and grow a portfolio of assigned Strategic Enterprise level clients.
• Designated SE support at a 1:1.5 ratio within region.
• 2-3 customers, 2-3 prospects, with 5 total accounts.
• Maintain accurate forecasts and report to the sales leader on the status of new and expansion opportunities, leveraging the MEDDPIC framework.
• Consult with Vice President and C-level executives to develop and implement an effective enterprise-wide strategy that maximizes the value delivered by Dynatrace; position Dynatrace relative to the competition.
• Generate velocity by establishing Dynatrace in new markets through product demonstrations, in-market events, and account specific initiatives.
• Develop a contact network within named accounts and channel partners to ensure Dynatrace can be sold broadly and effectively.
• Work closely with Dynatrace functional areas such as sales engineering, marketing, legal, finance and other lines of business to develop and execute a solution strategy to meet customer business needs.
• Ensure your customers’ implementations are wildly successful.

• A great opportunity for someone with outbound SDR experience
• This role would be on a hybrid work model.

We are looking for engaging, curious, collaborative, results-driven and customer-obsessed Sales Development Representative’s (SDR) to join the village. At Dynatrace our SDR’s are a critical part of our go-to-market team and as our first interaction point with future customers, they collaborate closely with marketing and our Account Executives to inform and identify and qualify opportunity across our key account.

You will be a self-starter who can work autonomously, are tech savvy, curious, motivated to learn and work with others, and have a strong passion to over-achieve. 

• Build revenue pipeline by setting introductory meetings with target influencers and key decision makers
• Conduct proactive research on accounts using Google, LinkedIn, Lusha and other tools you will be provided.
• Profile assigned accounts by developing an understanding of the accounts’ business and technology challenges, opportunities, drivers, and market positioning.
• Drive outbound ‘named account’ prospecting to generate new logo business opportunities, call into senior IT management and liaise with C-Level and senior IT management contacts.
• Educate prospective customers on the value of Dynatrace enterprise solutions and qualify opportunities with business potential.
• Support prospect and community awareness and education of Dynatrace solutions and trends across social media channels.
• Follow up on inbound enquiries and leads generated through our APAC marketing campaigns and provide feedback to marketing on the quality of these leads and prospects.
• Perform analysis on CRM (Salesforce) to track activities, attend weekly territory forecast meetings and update team on progress of identified activities.
• Meet and exceed your defined target of qualified opportunities per quarter.

Dynatraceにおける役割

当社では、積極的で好奇心旺盛、協力的、結果志向で顧客に夢中な営業開発担当者（SDR）を募集しています。SDRは市場参入チームの重要な一員であり、将来の顧客との最初の接点として、マーケティングやアカウントエグゼクティブと密接に連携し、主要アカウントでの顧客開拓を行い、パイプライン生成に寄与します。

自発的に働くことができ、技術に精通し、好奇心旺盛で学ぶ意欲があり、他の人と協力して働くことができ、成果を上げることに強い情熱を持っている方を求めています。

職務の詳細：

· 目標となる影響力のあるペルソナや意思決定者との初回ミーティングを設定し、営業パイプラインを構築する。

· Google、6sense、LinkedInなどの提供されるツールを駆使してアカウントに関する事前調査を行う。

· 対象アカウントのビジネスやテクノロジーに関する課題、機会、市場での立ち位置をよく理解し、割り当てられたアカウントのPOV作成を行う。

· 新規顧客ビジネスの機会を創出するため、フォーカスアカウントの開拓を推進しIT管理者に働きかけ、経営幹部およびシニアIT管理者と連絡を取り合う。

· Dynatraceのエンタープライズソリューションの価値を見込み顧客に伝え、ビジネスチャンスがあるかどうかを判断する。

· 各種のソーシャルメディアを通じてDynatraceのソリューションやトレンドについて見込み顧客やコミュニティの認知を広げ、詳細を伝える。

· ソーシャルメディアチャンネルを通じて、Dynatraceソリューションとトレンドに関する見込み顧客およびコミュニティの認知度と教育をサポートする。

· CRM（Salesforce）上で分析を行い、日々の活動を追跡し、効率を改善する。

· 自身の月間目標件数を達成・超過する。

We are looking for engaging, curious, collaborative, results-driven and customer-obsessed Sales Development Representative’s (SDR) to join the village. At Dynatrace our SDR’s are a critical part of our go-to-market team and as our first interaction point with future customers, they collaborate closely with marketing and our Account Executives to inform and identify and qualify opportunity across our key account. This role is based in Bangkok, Thailand. 

You will be a self-starter who can work autonomously, are tech savvy, curious, motivated to learn and work with others, and have a strong passion to over-achieve. 

• Build revenue pipeline by setting introductory meetings with target influencers and key decision makers
• Conduct proactive research on accounts using Google, LinkedIn, Lusha and other tools you will be provided.
• Profile assigned accounts by developing an understanding of the accounts’ business and technology challenges, opportunities, drivers, and market positioning.
• Drive outbound ‘named account’ prospecting to generate new logo business opportunities, call into senior IT management and liaise with C-Level and senior IT management contacts.
• Educate prospective customers on the value of Dynatrace enterprise solutions and qualify opportunities with business potential.
• Support prospect and community awareness and education of Dynatrace solutions and trends across social media channels.
• Follow up on inbound enquiries and leads generated through our APAC marketing campaigns and provide feedback to marketing on the quality of these leads and prospects.
• Perform analysis on CRM (Salesforce) to track activities, attend weekly territory forecast meetings and update team on progress of identified activities.
• Meet and exceed your defined target of qualified opportunities per quarter.

At Dynatrace, we have made it our mission to ensure that millions of people worldwide have an excellent user experience, made possible through a unique combination of observability, automation, and AI—all compacted into one cloud-based software intelligence platform to give our customers visibility and precise, AI-backed answers across their entire digital ecosystem.  

Your team

• Enables engineering teams to autonomously operate their systems and services
• Always works towards fully automated processes
• Consists of motivated engineers from all around the world, with backgrounds in software engineering, system engineering, and product management
• Likes to take a break and get to know coworkers

Your role

• Use your insights into production to translate manual tasks into automated processes
• Tackle the challenge of capacity planning and being as cost-efficient as possible
• Coordinate the product release/rollout and refine existing processes with your ideas
• Automate monitoring and alerting to enhance the efficiency and reliability of cloud infrastructure
• Assist on investigating and fixing production incidents
• Configure monitoring and alerting to ensure efficient and scaleable production operations
• Take part of On-Call rotations

As a Partner Sales Manager you will be responsible to recruit, develop and manage partner business in a defined geographic region focused on generating incremental, distributed software license and service-related revenue. Within the defined sales region, efforts are focused solely on Dynatrace’s Software Intelligence platform for the Enterprise Cloud.

Responsibilities also include generating interest in the Dynatrace platform by leveraging the partner ecosystem. For both regional and national partners, the objective is to develop strategic relationships through the creation of joint business initiatives and offerings that leverage Dynatrace as a fundamental component of the partner’s business. Partner Managers jointly develop sales strategies with their partners and implement those initiatives by working with local sales teams. Partner Managers are required to travel selectively to meet with partners and sales teams to gain commitment to launch an initiative and ensure successful execution of the established programs.

·  This individual will be based in Tokyo

Ideal Qualifications

• Bachelor’s degree
• A minimum of 10 years experience in software sales, business development, channel/partner management
• A proven track record of overachievement against targets
• A track record of recruiting partners and generating new business revenues
• Solution development experience in a software as a service / cloud services environment
• Willingness to travel 25-50% of the time
• Proven experience in driving sales opportunities from lead generation to closure, effectively negotiating agreements and building long-lasting partnerships
• Managed Services, Digital Agency, and ISV ecosystem experience is a plus
• Experience with cloud technology ecoysystem partners or DevOp is a plus

At Dynatrace, we realized that the traditional post-sales customer journey can be delivered in a better way, and we at Dynatrace are on a mission to fix this!  Our aim is to bring together all post-sales customer experiences under one unified framework – and we call it Dynatrace ONE.  As a Customer Success Managers (CSM) for our enterprise accounts, you will be at the core of this approach, and your main responsibility is to make sure our customers realize and continue to see the value of their Dynatrace investment. 

To excel in the role, you will need to be proactive, entrepreneurial, and resilient, and not to be afraid to challenge the status quo to drive better outcomes.  Your focus will be on renewals and account growth, navigating enterprise organizations, and collaborating with our Champions and account teams to ensure on-time renewals.

Job Description

• Be the trusted advisor and primary post-sale point of contact for a portfolio of up to 30 organizations across APAC region and engage proactively with them on a regular basis
• Leverage your and your team’s expertise to increase adoption and utilization of Dynatrace capabilities
• Demonstrate product capabilities beyond core features to help the customer achieve specific business results and realise maximum value from the product
• Identify opportunities and close additional revenue from assigned clients, including upselling and cross-selling of related services and discovery of additional use cases
• Be accountable for client renewal and retention rates
• Ensure deployment and utilization best practices are implemented and understood, and collaborate with partners and internal consulting functions to drive timely results
• Handle escalations and coordinate across functional areas of Dynatrace to ensure flawless delivery (including Marketing, Sales, Professional Services, Engineering, Finance, Training, Support)

Responsibilities:

• Develop relationships with mature and growing customers and help them unleash the value of Dynatrace through strategic alignement and enablement
• Be the champion of deployment success by mapping out relevant stakeholders and engaging them on relevant value propositions
• Identify additional use cases to be implemented within current book of business
• May support higher-level account managers working on larger accounts from time to time
• Visit client locations periodically to ensure client satisfaction and promote ongoing contract renewal
• Coordinates sales quotations and responds to requests for proposals

We’re looking to fill a newly created position as an Enterprise Expansion Account Executive. In this role, you will focus on new revenue sales across a dedicated named account list of enterprise customers.

This is a “land and expand” opportunity amongst enterprise organizations. As part of your responsibilities, you will manage 5-8 existing customer accounts and your focus will be nurturing and expanding partnerships with these clients. Additionally, you’ll engage with 5 prospective customers, identifying an entry point to introduce Dynatrace.

You’ll benefit from mentorship provided by our award-winning leadership team and collaborate closely with our high-performing sales professionals, SDRs, and partners on the path toward achieving ultimate success.

What you will be focusing on as an Enterprise Expansion Account Executive

• Execute on account plans to deliver maximum revenue potential within a pool of broad, regionally focused accounts.
• Drive new logo acquisition; while working with existing customers to retain and expand Dynatrace usage.
• Consult with Vice President and C-level executives to develop and implement an effective enterprise-wide strategy that maximizes the value delivered by Dynatrace; position Dynatrace relative to the competition.
• Generate velocity by establishing Dynatrace in new and existing markets through product demonstrations, in-market events, and account specific initiatives.
• Develop a contact network within named accounts and channel partners to ensure Dynatrace can be sold broadly and effectively.
• Work closely and co-sell with Dynatrace functional areas such as sales engineering, marketing, legal, finance and other lines of business to develop and execute a solution strategy to meet customer business needs.
• Ensure your customers’ implementations are wildly successful.