Exciting opportunity for a Project Coordinator to join a growing and successful team based in the centre of Cardiff. This role is a fully on site position with the option of working from home one day a week after your training.

Summary of role:

To support and assist with the day-to-day running of the operational activities within the business. The Project Co-Ordinator will provide end to end client engagement from start to finish of a project.

Key responsibilities and accountabilities

* Process work requests taking responsibility for work planning
* Provide focal point of contact for customers
* Process material and equipment orders
* Create Work Requests for the Team
* Handle queries from managers and employees effectively and provide solutions

Person Specification

* Self-motivated and eager to learn
* Proactive and able to work on own initiative, or with minimal support
* Possesses strong interpersonal skills to be able to communicate effectively with all levels
* Ability to priorities their workload effectively with strong time management and organisational skills
* Emphasis on accuracy with excellent attention to detail
* A strong working knowledge of IT systems and Microsoft packages


Addition Benefits

Generous annual leave allowance with additional Christmas closure allowance

Discretionary bonus scheme

Life insurance (3 x salary)

5% employer contribution with life benefits

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Building Support Assistant

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where no two days are the same? We're seeking a Building Support Assistant to join our client on a temporary basis. You will need to be available to start this role asap and be happy to work on a rota pattern between the hours of 7:30am-10:30pm.

Type: Temporary for a few months, Full-time, Mon-Fri

Hours: Rota Pattern

Week 1 Mon-Fri 07:30am- 3:30pm

Week 2 Mon-Fri 2:30pm - 10:30pm

Salary: 11.96 per hour

Location: Cardiff

About the Role:

As a Building Support Assistant, you'll play a crucial role in supporting the Building Support Manager and Team Leader. You'll be responsible for a defined zone of buildings, ensuring operational requirements are met and delivering a seamless, highly customer-centric front-of-house service for all internal and external customers.

Key Responsibilities:

* Handle both simple and complex enquiries professionally, following established procedures
* Provide a high level of customer service at all times
* Establish strong working relationships with key contacts to maintain and improve service levels
* Support team objectives and contribute to the training of new team members
* Demonstrate flexibility in working patterns and hours to meet changeable business demands, including out-of-hours events

If this sounds like something you are interested in, please apply today!

Brook Street NMR is acting as an Employment Business in relation to this vacancy.

• Develop financial strategies to minimise risks, enhance profits, and support decision-making for company leaders.
• Ensure accurate financial reporting, regulatory compliance, and timely preparation of financial statements.
• Oversee accounting, budgeting, and cash flow management to support company goals.
• Prepare monthly financial and payroll reports, including necessary adjustments.
• Conduct daily bank reconciliations, keeping records organised and secure.
• Support the year-end audit process and respond to auditor inquiries.
• Attend monthly meetings to review actual expenses against the budget and address any financial concerns.
• Manage and guide the Assistant Accountant, ensuring smooth daily operations within the finance department.
• Complete client refunds and provide support on special projects as needed.

• Bachelor's degree in Finance, Accounting, or related field; Master's degree or CPA preferred.
• Minimum of 5 years' experience in a senior finance or managerial role.
• Strong leadership and team management abilities.
• Proficient in accounting software and Microsoft Office, with advanced Excel skills.
• Excellent attention to detail and accuracy in financial analysis and reporting.
• Effective communication skills, both internally with team members and externally with customers and suppliers.
• Ability to thrive in a fast-paced environment and adapt to changing priorities.
• A proactive, positive attitude with a commitment to continuous improvement.

• Competitive salary with performance-based incentives.
• Health insurance, pension plan, and wellness programs.
• Professional development opportunities, including training to keep accounting knowledge current.
• Flexible working options to support work-life balance.
• Collaborative work environment with a focus on team success and individual growth.

Apply now or call Brook Street Cardiff for more information!

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Our client is looking for an excellent Customer Service Co-Ordinator for a 12 month maternity position to join their busy and very happy team of customer service professionals based in the Cardiff Bay area. This is a full time role Monday to Friday fully office based with an early finish every Friday, no evenings or weekends.

We are looking for someone with excellent Customer Service who has experience of dealing with difficult customers, a stable working background who is used to working as part of a team. We`re looking for somebody with great Microsoft Office skills, the successful candidate will be responsible for delivering first class customer service via the telephone and providing administrative support. You will be ensuring UK orders are processed quickly, sales order processing, dealing with queries and working very closely with the despatch department to ensure on-site delivery to customers , dealing with all incoming sales enquiries plus a varied range of administration duties.


Excellent benefits including on site car parking, early finish Friday plus working with a fabulous team of people and a great supportive management team

Apply Now

Brook Street NMR is acting as an Employment Business in relation to this vacancy.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

An exciting opportunity to cover a maternity position working for a key employer in the centre of Cardiff, this is a hybrid position 2 days home/3 office working with a vibrant professional team in a fabulous environment.

If you are an organised and methodical worker with good mathematical skills and a keen eye for detail along with superb communication skills this role could be perfect for you.

Key Responsibilities:

• Reconcile debt reports and manage money recoveries for suppliers.
• Arrange and lead weekly calls with suppliers to address debt queries and follow up on overdue debts with internal surveyors and client accountants.
• Build and maintain strong relationships with suppliers.
• Recover credit balances for clients and manage debt reminder letters.
• Maintain accurate and organised internal databases, folders, and systems for data storage and retrieval.
• Plan and organise your workload to meet client requirements effectively.
• Communicate professionally with clients and colleagues through email and follow-up calls.
• Requirements what is needed:

• Strong organisational and communication skills (verbal and written).
• High attention to detail with experience in accurate data entry into databases.
• Accounts Payable or Credit Control skills - strong administration background.
• Ability to work under pressure and manage multiple tasks effectively.
• Proficiency in Microsoft Office Suite, especially Excel.
• A willingness to learn and adapt to new challenges.
• Strong interpersonal skills to build effective relationships with clients and colleagues.

Apply now or for more information please contact Kerry Lewis at Brook Street Cardiff

Brook Street NMR is acting as an Employment Business in relation to this vacancy.

An exciting and challenging position to join a growing company in the centre of Cardiff to become a Project Coordinator. This role is an addition to their current team and you will be joining an upbeat, busy and totally supportive organisation from day one.

This role offers a great benefits package from 25 days hols plus stats with an additional of a Xmas shutdown, early finish Friday and a discretionary bonus scheme, along with fabulous new offices.

The Project Coordinator will be required to support and assist with the operational activities within the business and working very closely to the team and their clients to ensure a smooth coordination service.

Duties Include

• Process work requests taking responsibility for work planning
• Provide focal point of contact for customers
• Process material and equipment orders
• Liaise with internal and external stakeholders to ensure efficient delivery of the project
• Attend training and develop relevant knowledge and skills.
• Handle queries from managers and employees effectively and provide solutions

Person Specification

• Possesses strong interpersonal skills to be able to communicate effectively with all levels
• Proactive and able to work on own initiative, or with minimal support
• Ability to priorities their workload effectively with strong time management and organisational skills
• Emphasis on accuracy with excellent attention to detail
• A strong working knowledge of IT systems and Microsoft packages

Please apply for this great permanent opportunity ASAP

Streetworks Coordinator - Utilities

We are seeking an experienced Streetworks Coordinator to join our utilities team. You will plan, coordinate, and oversee streetworks projects to ensure efficient and compliant execution across our networks.

Key Responsibilities:

• Develop streetworks plans per any regulations
• Liaise with authorities, contractors, and stakeholders to coordinate projects
• Monitor progress and conduct site inspections
• Maintain accurate records for all projects

Qualifications:

• 3+ years in streetworks or utilities coordination
• Knowledge of regulations and best practices
• Strong project management and communication skills
• Proficient in MS Office and streetworks software

If interested, or you'd like to hear more, apply now or contact Katy at Brook Street!

An exciting permanent opportunity to join a leading company based on the outskirts of Cardiff close to Tongwynlais area. If you are organised, customer-focused individual this role could be perfect for you, you will be delivering an exceptional service and maintaining high standards of customer satisfaction. This role is a 8.30am - 5pm position on site based Monday to Friday offering 5 weeks holidays which increases with length of service, Onsite Parking and Private Health Care.

Key Responsibilities:

Ensure high customer satisfaction by providing prompt feedback within agreed timescales.
Coordinate with external contractors and subcontractors.
Efficiently manage and resolve defects and complaints.
Collaborate with the team to maintain exceptional customer service standards.

Key Duties:

Log and respond to all correspondence received by the Customer Service department via phone, letter, and email.
Handle incoming calls to the Customer Service department promptly and professionally.
Manage the Customer Service telephone system, including updating recorded messages.
Set up new files/records in the CRM database.
Record all reported defects in the CRM database and continuously update records and files, including registering new completions and scanning documents.
Manage claims, arranging for necessary work and handling all related paperwork.
Conduct courtesy calls prior to customer satisfaction surveys at 7 days, 6 weeks, and 8 months after completion.
Build and maintain relationships with customers to identify improvement areas and ensure a customer-friendly approach.

If you have outstanding customer care skills please apply for this role NOW

Position: Executive Assistant

Location: Hybrid (2 days in office, 3 days remote)

Salary: £28,800

About the Role:

We are seeking an experienced and organised Executive Assistant to support a director who operates across three sites. This role involves managing the director's diary, taking minutes during meetings, and liaising with key stakeholders.

Key Responsibilities:

• Diary Management: Efficiently manage the Director's schedule across multiple locations.
• Minute Taking: Accurately record minutes during meetings and distribute them to relevant parties.
• Report Preparation: Prepare monthly and quarterly reports, highlighting key discussions and actions.
• GDPR Compliance: Ensure all activities adhere to GDPR regulations.
• Stakeholder Liaison: Communicate effectively with various stakeholders and manage high-volume inbox with professionalism and efficiency.

Experience:

• Must be a confident minute taker.
• Proven experience in diary management.
• Strong understanding of GDPR compliance.
• Ability to work independently at a Board level, supporting an Executive Director.
• Excellent organisational skills and attention to detail.

Why Join Us?

As part of a small team of five Executive Assistants, you will play a crucial role in supporting our Executive Management Team. This position offers a unique opportunity to provide business support while enjoying the flexibility of a hybrid work environment. If you are looking for a rewarding position that allows you to contribute meaningfully, we would love to hear from you!

Apply now to join the team!

Probation Caseworker

£23,700 per annum

35 hours a week

Cardiff/ South Wales

Brook Street Social Care are working with a wonderful charity who are recruiting for personal wellbeing coaches. You will be working with an award-winning charity who specialise in social justice using expertise and real-life past experiences to empower people and get them the help they need. You will be speaking with and supporting people who feel they are being held back by poverty, exploitation, abuse, addiction, mental health and/or being caught up in crime. This role involves speaking with individuals who have been forwarded to you by their probation officer so they can receive help, advice and guidance. This is role is mostly office based with some flexibility for home working and opportunities to go out and meet the individuals you are supporting face to face.

Join a dynamic, multi-agency team providing holistic, person-centred support. You will address diverse wellbeing needs, including family relationships, social isolation, emotional health, and support for those transitioning from prison. The charity value lived experience and encourage applicants who have overcome challenges such as homelessness, substance misuse, or involvement with the criminal justice system.

In this role, you'll assess and plan tailored interventions, collaborate with various partners, maintain accurate records, and contribute to out-of-hours support services, all while embodying our mission and values and continuously enhancing your skills and knowledge.

If you feel you are suitable for this role and are interested in hearing more about this opportunity, please apply with your CV today!

#CFFJP

Children's Support Worker

37 hours a week (days, nights and weekends)

£13.50 an hour (+ holiday pay entitlement on top)

Here at Brook Street Social Care, we have an exciting opportunity for any experienced Children's Support Workers to join an expanding team and work in residential children's services across Cardiff.

You will work as part of a team to deliver high quality care and support to the children and young people that you support. You will show a commitment to providing a consistent, caring and nurturing environment where individuals feel safe and valued.

The ideal candidate will work with the children according to their individual needs and to enable them to succeed in all areas of their lives. You will be a positive role model and will encourage children to grow and develop both personally and academically and with any extracurricular activities outside of school. In addition to this, you will have previous experience working with behaviours that can be challenging and/or aggressive in nature and have the ability to handle this in a professional manner in line with personal plans and risk assessments.

All required training will be provided to you, and you will have opportunities to complete extra qualifications to progress in your career working with children.

You will need to be a driver with access to your own vehicle to be considered for the role.

Skills required -

• At least 6 months up to date UK based care experience working with children.
• Ideally a clear DBS and enhanced to work with children.
• Driver with access to own vehicle
• Reliable
• Experience report writing
• Experience working with challenging behaviours or willingness to do so.
• Flexible and able to support in other projects if the need arises.
• Patient, nurturing and kind with a passion for children and young people.
• Knowledge and understanding of working with children with EBD, ADHD, attachment issues and other behaviours that might be exhibited.
• Willing to undergo further training the development to progress into the role.
• Can work well as part of a team and can communicate effectively.
• A keen listener with a drive to understand others and can see other points of view.

If you have the required experience and are keen for a new and exciting challenge then please apply to this role online or give us a call for more information on 02920 2247 55.

#CFFJP

Brook Street Social Care is acting as an Employment Business in relation to this vacancy.

Financial Wellbeing Advisor

£25,000 per annum

35 Hours a week

Cardiff (South Wales)

Brook Street Social Care are working with a wonderful charity who are recruiting for financial wellbeing advisers. You will be working with an award-winning charity who specialise in social justice using expertise and real-life past experiences to empower people and get them the help they need. You will be speaking with and supporting people who feel they are being held back by poverty, exploitation, abuse, addiction, mental health and/or being caught up in crime. This role involves speaking with individuals who have been forwarded to you by their probation officer so they can receive help and advice on finance and benefits. This is role is mostly office based with some flexibility for home working and opportunities to go out and meet the individuals you are supporting face to face.

The role involves providing person-centred support to individuals serving community sentences or recently released from prison, focusing on achieving prescribed outcomes through assessment, action planning, and delivering targeted interventions, including group sessions.

The role requires creating a safe, trauma-informed environment to build trust with service users, while maintaining positive relationships with external agencies like Probation and Prisons. Responsibilities include meeting contractual targets, recording caseload activities in CRM databases, providing updates and reports, representing the partnership in external meetings, and continuously enhancing skills to ensure high-quality service delivery.

If you feel you are suitable for this role and are interested in hearing more about this opportunity, please apply with your CV today!

Brook Street Social Care is acting as an Employment Agency in relation to this vacancy.

Probation Caseworker

£23,700 per annum

35 hours a week

Cardiff (South Wales)

Brook Street Social Care are working with a wonderful charity who are recruiting for personal well being coaches. You will be working with an award-winning charity who specialise in social justice using expertise and real-life past experiences to empower people and get them the help they need. You will be speaking with and supporting people who feel they are being held back by poverty, exploitation, abuse, addiction, mental health and/or being caught up in crime. This role involves speaking with individuals who have been forwarded to you by their probation officer so they can receive help, advice and guidance. This is role is mostly office based with some flexibility for home working and opportunities to go out and meet the individuals you are supporting face to face.

Join a dynamic, multi-agency team providing holistic, person-centred support. You will address diverse well being needs, including family relationships, social isolation, emotional health, and support for those transitioning from prison. The charity value lived experience and encourage applicants who have overcome challenges such as homelessness, substance misuse, or involvement with the criminal justice system.

In this role, you'll assess and plan tailored interventions, collaborate with various partners, maintain accurate records, and contribute to out-of-hours support services, all while embodying our mission and values and continuously enhancing your skills and knowledge.

If you feel you are suitable for this role and are interested in hearing more about this opportunity, please apply with your CV today!

Brook Street Social Care is acting as an Employment Agency in relation to this vacancy.

Financial Wellbeing Team Leader

£29,500 per annum

35 hours a week

Cardiff (South Wales)

Brook Street Social Care are working with a wonderful charity who are recruiting for financial wellbeing advisers. You will be working with an award-winning charity who specialise in social justice using expertise and real-life past experiences to empower people and get them the help they need. You will be speaking with and supporting people who feel they are being held back by poverty, exploitation, abuse, addiction, mental health and/or being caught up in crime. This role involves speaking with individuals who have been forwarded to you by their probation officer so they can receive help and advice on finance and benefits.

This role involves providing operational management and leadership for Finance, Benefit, and Debt (FBD) services under contracts with HMPPS in Wales. The position includes overseeing a team of Financial Wellbeing Coaches and Peer Advisor volunteers, setting performance objectives, and ensuring compliance with contractual targets, policies, and safeguarding procedures. It requires building strong relationships with local probation and prison managers, managing partnerships with various stakeholders, and ensuring a safe, supportive work environment aligned with the organisation's values. Additionally, the role involves collaborating with other managers for consistency and reporting regularly to the Financial Wellbeing Manager.

To be considered for the role you will need:

Staff Management: Proven experience in managing and supervising staff to achieve service delivery aligned with KPIs, quality standards, and targets.

Offender Support: Experience working in or managing services that support offenders.

Complex Needs Management: Experience in supporting or managing services for challenging individuals, such as those with complex needs, or those who are resistant, angry, or confused.

Multi-Agency Collaboration: Experience in working within or managing multi-agency partnerships to achieve shared objectives and outcomes.

Management Qualification: A management qualification, ideally ILM Level 3 or higher, is preferable but not essential.

Specialized Training: Evidence of specialist-level training in money and/or welfare benefits advice from an accredited provider.

Accredited Certification: Holding a higher-level certificate in money and/or welfare benefits advice from accredited bodies like IMA, CPAG, or Wiser Adviser.

If you feel you are suitable for this role and are interested in hearing more about this opportunity, please apply with your CV today!

Brook Street Social Care is acting as an Employment Agency in relation to this vacancy.