Total 8 job vacancies by British Council (singapore) Limited

Pay Band: Teacher's payband (Salary starts from SGD 5,350 to SGD 6,250 gross per month depending on qualifications and experience)
Location: Toa Payoh, Singapore

Department : Teaching

Contract Type: Fixed Term Contract, 2 years

Closing Date: Wednesday, 21st August 2024 - 23:59 Singapore Time (GMT +8)

Role Purpose:

To plan, develop, deliver and review high-quality written and interpersonal communication skills workshops (face-to-face and online) that ensure client satisfaction and support the business and wider aims of Professional Skills in Singapore.

Main accountabilities but not limited to the following:

Programme delivery

• Plan, prepare and deliver high quality professional training that meets the needs of different customer groups.
• Develop and/or use appropriate assessment methods to gather information on participants' competency levels, before, during and after training and coaching sessions.
• Build excellent relationships with clients and programme participants to engage them in the learning experience and encourage them to choose British Council as a partner for their long-term skills development needs.
• Demonstrate expertise and confidence in the subject matter to enhance the credibility of the British Council’s Professional Skills offer.
• Use British Council’s Professional Skills methodology to create a learner-centred, interactive experience for programme participants.
• Relate all learning to participants’ workplace contexts to ensure they are able to apply the techniques in real-life situations.
• Give useful constructive feedback on participants’ performance.

Programme planning and customisation

• Carry out background reading and research to enhance subject knowledge in the areas of focus for Professional Skills in Singapore to ensure programmes stay current and relevant to the target audience.
• Carry out needs analysis with customers and potential customers to recommend programme content that best meets the needs of the target audience.
• Customise existing programme materials, including developing new content, methodology or case studies, to ensure they meet the needs of the target audience.
• Prepare effectively for programme delivery, including administrative tasks, to ensure participants experience a high-quality learning and development event.
• Produce internal/external course reports following the Professional Skills monitoring and evaluation processes to identify strengths and areas for improvement.

Other

• Carry out specific assignments where needed (such as consultancy or project work) to augment the Professional Skills offer.
• Actively engage in professional development and performance management.
• Any other duties necessary to support the business.

Role specific knowledge and experience

Essential

• Certificate-level English Language teaching qualification (e.g. CELTA, ESOL, TEFL, Trinity)
• Relevant work experience, with a proven track record of delivering soft skills and business communication courses to clients from public and/or private sectorsPrior experience of working in a business function, especially in a leadership position (e.g. finance, sales and marketing, operations)
• Developing and/or delivering online and blended training programmes

Desirable

• Relevant Master’s Degree (e.g. MBA)
• Other recognised national training qualification (e.g. ACTA/ACLP)
• Qualification in developing or delivering blended programmes

Additional Information

• Trainers are required to work off-site. Training may take place in the evening and at weekends, although currently most workshops run between 9am to 5pm, Monday to Friday.
• Ministry of Manpower (MOM) approval is required for candidates applying from outside Singapore. Final appointment will be provisional on the approval. Singaporeans and PRs are also encouraged to apply.

International Transfer

• This role is open to all applicants including those who need to relocate to undertake the role. Candidates who do not have a natural right to work in the country will be provided with immigration clearance and visa support. Please note visa approvals are beyond the British Council’s control so any job offer will be subject to securing the required right to work. Relocation support as set out in the British Council international relocation policy is available.

Benefits

• Enjoy 35 working days per annum plus public holidays
• Medical allowance
• Professional development opportunities – we offer a broad range of professional courses to large corporations and that is available for our staff members too.

Pay Band: 3 / Grade J (Hourly Paid)

Location: Toa Payoh, Singapore

Department : English Language Services

Contract Type: Fixed Term Contract, 2 years

Closing Date: Tuesday, 6th August 2024- 23:59 Singapore Time (GMT +8)

Role Purpose:

To provide ongoing support to staff and customers both inside and outside the classroom and contribute towards the smooth running of the Young Learner Programmes in Singapore.

Main accountabilities but not limited to the following:

Floor Walking

• Monitor students in the centre before, after and between classes.
• Ensure children do not enter restricted areas and do not cause disturbances on the premises.
• Supervise children who need to leave the classroom.
• Ensure the British Council Child Protection Policy is followed.
• Direct parents and students to classes and the customer service team for trial classes.
• Fire Marshall and First Aider in case of emergencies (training to be provided).

Resources

• Support the team to prepare and maintain materials.
• Help create displays of student work.
• Print, cut and laminate materials.

Customer Management

• Give basic information to parents and students about British Council programmes and refer customers to the Customer Management team.

Teaching Assistant

• Communicate with and assist classroom teachers.
• Help children to settle into the class environment and routines .
• Manage student book borrowing.
• Guide students when completing written work.
• Encourage participation.

Professional Development

• Complete mandatory British Council training.

Other possible responsibilities

• Work on ad-hoc projects as agreed with the academic management team.
• Help out on Open House days and with Parent-Teacher Meetings.

Role specific knowledge and experience:

Essential

Working with children:

• Ability to work in a way that promotes the safety and well-being of children.
• Effective communication and engagement with colleagues and customers.

Desirable

• Teacher support at preschool and/or primary school level
• Good IT skills (Word, Excel, Outlook)

Requirements:

• This is an hourly paid role.
• Good level (IELTS 6) of spoken and written English.
• Graduates who are looking for part time role is encouraged to apply.

Locally Recruited

• Applications are welcomed from candidates currently in this location with a natural right to work.
• Applications are also welcomed from candidates currently based in other British Council country offices.
• However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.

Role Purpose

• To promote and ensure quality teaching and effective learning for all students
• To build and maintain the reputation of the British Council
• To support the wider aims of British Council and its cultural relations mission

Accountabilities

• Teach a variety of lessons to either individuals or in groups of up to 18 students
• Adapt materials to meet the needs of learners
• Use technology during lessons when appropriate
• Complete registers and other administration within agreed time frames
• Support the British Council's global English strategy by delivering professional teaching to the highest standards
• Enhance the British Council's reputation as a world authority through continued professional development and sharing of best practices
• Actively engage in professional development activities

Qualifications

Essentials

• First degree
• B.Ed in Primary, Secondary or Early Childhood Education

OR

• Diploma in Education (Singapore MoE)

OR

• PGCE/PGDE with practical component (QTS)

OR

• Cambridge CELTA/EFL teaching qualification

Desirables

• Recognised diploma in EFL/teaching i.e. DELTA
• PGCE/B.Ed in Primary/Secondary relevant subject
• CELTYL / TYLEC

Work Experience

Essentials

• 2 years teaching experience post entry level qualification
• 2 years experience teaching Young Learners

Desirables

• Specialist experience teaching Early Years, Primary and Secondary Young Learners
• Familiarity with the Singaporean education system
• Experience of teaching adults
• Business English experience
• IELTS preparation experience
• Experience teaching 1:1 or small groups

Language Requirements

• High proficiency in English i.e. full mastery of English across all 4 skills equivalent to user (CEFR C2) IELTS Band 8/9 in each of 4 sections of the academic module.

Salary & Benefits

• Salary: SIN $ 4,890 per month (Pay Point 1) to SIN $ 5,559 per month (Pay Point 5)
• Duration: 24 months
• Start date: 2nd Oct 2024
• Contract type: Fixed-term (Renewable)
• Work duration: 20 Guaranteed Hours + teachers are required to teach 44 weeks in a calendar year
• Allowances: The candidate will be entitled to hotel accommodation for 2 weeks and a one-way flight to Singapore.

Additional Information

• Proof of Identity requirements/right to work in the country: Applicants must be granted the right to work in Singapore which can be subjected to Ministry of Education/Ministry of Manpower approval.

Closing Date and Time: Thursday 1st Aug 2024 23.59 (India Standard Time)

Pay Band: Senior Teacher

Location: Napier Road, Singapore

Department : Regional F2F Academic Teachers

Contract Type: Fixed Term Contract, 2 years

Closing Date: Thursday, 14 March 2024- 23:59 Singapore Time (GMT +8)

Role Purpose:

• To maintain and enhance professional development and academic quality in the teaching centre, through the management of in-house teacher development programmes and support.
• To promote and ensure quality teaching and effective learning of English.
• To provide learners with a rewarding and stimulating English language learning experience.
• To support the wider aims of British Council and its cultural relations mission.

Main accountabilities but not limited to the following:

Teacher Support

• Provide effective line management and support for staff including observations as per performance management guidelines, policies and procedures.
• Ensure that all teaching is delivered to standards set out in teachers Role Profiles, the Global Statement of Approach and British Council Global Teaching Standards.
• Proactively monitor the well-being of all line managees and provide an appropriate level of personal support.
• Provide academic support to teachers, parents, students.
• Assist in the recruitment, induction and onboarding of new teachers.
• Provide or set up mentoring programmes for new teachers/teachers teaching new life stages etc where appropriate.

Teaching Excellence

• Contribute to the design and implementation of an annual CPD programme which aligns with Regional Teaching Excellence Action Plan.
• Actively identify appropriate opportunities for staff learning and development.
• Act as a role model for good classroom practice by encouraging teachers to observe you or others teaching, doing demonstration lessons, leading teacher development sessions and conducting observations.
• Share thought leadership. Routinely monitor developments in ELT theory and practice and bring these to the attention of your teaching team through presentations, practical sessions, recommended reading.
• Represent the British Council at local ELT conferences, where appropriate.
• Proactively look for opportunities to highlight examples of best practice within centres and externally.

Product and service delivery and development

• Ensure frameworks to support teaching and learning (Statements of Approach, IP, Teaching Standards Framework, Product guidelines, TEAP) are understood and implemented by academic colleagues in their day to day work.
• Ensure other relevant colleagues (e.g. TOps, CS, TAs) are aware of frameworks to support teaching and learning.
• Ensure teachers communicate relevant policies to learners (e.g. statement of approach, behaviour policy, product information, EDI etc) during the course and support and advise other teams with communications (e.g CS and Marketing).
• Work with the Teaching Operations and Customer Services teams to deal with academic enquiries or complaints ensuring teachers are fully briefed and consulted where appropriate.
• Contribute as appropriate to cluster / regional product team.
• Contribute to the regional monitoring and evaluation of global products and related services to meet students’ needs.
• Organise the piloting of new courses and materials where relevant.
• Introduce new products to teaching staff and provide training and support for teachers.
• Ensure that SCM and Marketing teams receive necessary information about new and existing products.
• Develop products that are suitable for the Singaporean context as required.
• Ensure existing products maintain relevance to the requirements of the Singaporean educational context and reflect customer wants and needs.

Safeguarding, EDI and SEND

• Embed Safeguarding culture in teaching and learning through contributing to country safeguarding risk assessment and plan and implementing assigned actions.
• Act as Deputy / Safeguarding Focal point as appropriate to size of country operation and risk profile.
• Embed EDI through delivery of regional EDI objectives and workplans through local teaching teams (e.g. through Teaching Excellence Action Plan - TEAP).
• Act as or support country SEND champion / Country SENCO and work with Teaching Operations, CS and other colleagues as appropriate to ensure teaching centre inclusion policy is effectively embedded in the centre.

Role specific knowledge and experience:

Essential

• 2 years post-diploma i.e. DELTA/Trinity Diploma TESOL experience.
• Extensive knowledge and experience of management and delivery of teacher training.
• Experience of line managing/ coordinating teaching teams.
• Experience in teaching relevant age groups:Early Years aged 2-5 (800+ hours).
  Primary aged 6 to 10 (800+ hours).
  Lower Secondary aged 11 to 14 (400+ hours).
  Upper Secondary aged 15 to 17 (400+ hours).
  Adults General English 18+ (400+ hours).
  

Desirable

• Knowledge of the Singaporean educational context and requirements of the Ministry of Education for Lower Primary age students.

Education

Essential

• Undergraduate Degree.
• Cambridge CELTA/Trinity Certificate TESOL.
• Cambridge DELTA/Trinity Diploma TESOL.
• Relevant Young Learner / Early Years qualification.

Desirable

• Relevant masters/post graduate qualification.

Requirements:

• Candidates must have the right to live and work in the country in which the role is based. Visa will be arranged for candidates outside Singapore.
• Full Mastery of English across 4 skills, equivalent to CEFR C2 (IELTS Academic Paper Band 8/9 in each of the 4 sections).
• Young Learner Senior Teachers in Singapore have a Wednesday to Sunday working week with Monday and Tuesday as days off. The YL operation in Singapore has a fixed leave policy.
• The post holder is required to flexibly support holiday programmes and open days.

Role Purpose

• To promote and ensure quality teaching and effective learning of English
• To provide learners with a rewarding and stimulating English language learning experience
• To support the wider aims of the British Council and its cultural relations mission

Accountabilities

• Teach a variety of lessons to either individuals or in groups of up to 18 students
• Adapt materials to meet the needs of learners
• Use technology during lessons when appropriate
• Complete registers and other administration within agreed time frames
• Support the British Council's global English strategy by delivering professional teaching to the highest standards
• Enhance the British Council's reputation as a world authority through continued professional development and sharing of best practices
• Actively engage in professional development activities

Qualifications

Essentials

• First degree or equivalent AND Cambridge CELTA or equivalent EFL teaching qualification

OR

• PGCE/PGDE with practical component (QTS)

OR

• B.Ed in Primary, Secondary or Early Childhood Education

OR

• Diploma in Education (Singapore MOE)

Desirables

• Cambridge DELTA/Trinity DipTESOL
• CELTYL or equivalent Diploma in Early Childhood Care and Education (DECCE-T)
• Relevant Master’s Degree

Work experience

• At least 2 years of relevant teaching experience (in tuition/enrichment centres and/or MOE schools)

Salary & Benefits

• Salary: S$ 55.29 per hour (Point 0) to S$ 65.81 per hour (Point 4). This applies to non-permanent residents and non-Singaporean citizens. For permanent residents and Singapore citizens, the hourly rate is inclusive of the employer’s CPF contribution. The starting point on the scale is according to qualifications and experience. A pension contribution has already been factored into the salary.
• Work Schedule: Hourly Paid Teacher willingness to teach across weekends and evening weekdays is desired.
• Contract type: Fixed term, 24 months (Renewable)
• Other Allowances: Fares/Travel/Baggage allowance, Relocation/Transfer Allowances-Not applicable for this role
• Income taxes and national insurance: Income tax is paid one year in arrears and staff is responsible for submitting the necessary tax forms and arranging payment. Payment is usually demanded as one lump sum but instalments can be arranged as long as you do this before you receive your assessment.

Additional Information

Passport requirements/ Right to work the in-country: Applicants must already have the legal right to work in Singapore which is subject to the Ministry of Education/Ministry of Manpower approval

Closing Date and Time – Thursday 29th Feb 2024 (23:59 IST)

Pay Band: 4 / Grade H
Location: Toa Payoh, Singapore

Department : English Sales and Customer Management

Contract Type: Indefinite Local Contract

Closing Date: Wednesday, 21st February 2024- 23:59 Singapore Time (GMT +8)

Role Purpose:

The main duty of a Sales & Customer Management Executive (SCME) is to secure excellent sales results (new and existing students) in order to assist the Teaching Centre to meet or exceed its sales targets.

The SCME is also responsible for delivering a seamless customer experience to customers when handling enquiries about British Council English language services and to provide a high quality, efficient and integrated pre and post-sale customer management experience for students and other customers across all British Council Services meeting Key Performance Indicators (KPIs).

Main accountabilities but not limited to the following:

Sales & Account Servicing
To meet and exceed all sales (new and existing students) targets and KPIs as set out by the organisation.

• Be accountable for individual’s & team’s monthly/quarterly sales (new and existing students) targets.
• Provide consultation services to students or parents on British Council courses and be the Single Point of Contact (SPOC) for prospects, guiding them through the journey from first enquiry to final sale.
• Administer placement tests to both local and overseas students where necessary, to ensure a good fit of products and learning needs.
• To maximise opportunities for cross selling and up sellingFollow up with customers who had their consultations and/or placement tests but did not register with the purpose of offering them alternative solutions to enroll onto a British Council course.
• To maximise conversion rates of enquiries/placement tests to registrations by following up telephone and email enquiries, ensuring smooth customer enrolment process.
• To use Salesforce CRM to monitor daily sales performance so that appropriate actions can be taken to meet or exceed sales (new and existing students) targets.
• Provide an exceptional level of sales and customer management to all customers to ensure that all their needs and requests are taken care of.

Customer Management
To provide British Council students excellent post-sales services so that they enjoy a good experience with the organisation.

• Attend to all customers’ requests and enquiries through all British Council channels in a timely manner.
• Ensure that all existing customers are informed of re-registration promotions and periods through various channels as appropriate (e.g. in writing, telephone calls, EDM).
• Register/reserve/waitlist students in appropriate classes and details are entered in the system accurately.
• To handle cash desk in the system accurately and payments received correctly for course.
• registrations/placement test/examination registration and other products/services.
• Daily reconciliation of individual revenue.
• Ensure that all databases and reports are updated and recorded in a timely and accurate manner.
• To provide administrative support, as required, to enable excellent customer experience is delivered to students.

System

• Be proficient in using relevant systems, such as CRM, British Council student registration systems (TCMS & OBS) and other IT systems or platforms used to ensure smooth operation of the British Council.

Product & Offer Knowledge

• To acquire and maintain an excellent level of product knowledge at all times by attending product training and observing classes.
• To acquire and maintain an excellent level of pricing, discounting and offer knowledge at all times through briefing and attending professional development and skills programmes.

Data collection and reporting

• To input Teaching Centre data, following British Council guidelines, in the relevant systems and ensure that all databases and reports are updated and recorded in a timely and accurate manner.

Housekeeping

• To ensure British Council promotional materials in public areas are up-to-date and professionally displayed with adequate copies.
• To monitor equipment and furniture in the front of house to ensure they are in good working order/condition.
• To ensure the front of house is well organised and tidy, meeting British Council’s health and safety guidelines.

General

• Comply with the Standing Operating Procedures (SOP) as per the job requirement
• Any other duties as assigned by the Line Manager
• Attendance at regular professional development, training and skills programmes as required
• Full engagement with the performance management programme (PMPD)
• Participate in projects as agreed in Performance Agreement
• Attend and/or complete all British Council mandatory e-learning modules.

Other Responsibilities and Duties

• As part of the wider Sales and Customer Management team serving both new and existing customers, you will be required to support and assist your colleagues from time to time in tasks that ensure the smooth running of the Centre. This may include covering duties at any of the branches of British Council Singapore. This may also include participation at Open Days, Parent Events, Seminars, Evening Receptions and Offsite Branch and Examination Promotions, for example.
• Provide participate and/or provide sales support in all sales and marketing events (in or out of the centre) with the purpose of creating awareness and generating leads for the centre.

Role specific knowledge and experience

Essential

• At least 6 months work experience in a B2C customer management and/or sales environment.

Desirable

• Experience within the education sector
• Experience of working with CRM systems (Salesforce preferred)

Requirements

• Having qualification Diploma/Degree in Marketing/Sales or Business Management
• Good written and oral communication skills in English (Interview and IELTS (or equivalent) score of 6.5 or above.
• Good written and oral communication skills in Mandarin is an advantage.
• The successful candidate will work a 5-day week on a shift system from Monday to Sunday. Evening and weekend work are required on a regular basis.

Locally Recruited

• Applications are welcomed from candidates currently in this location with a natural right to work. Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.

Pay Band: 9 / Grade D
Location: Singapore

Department : Regional F2F Commercial

Contract Type: Fixed term contract, 2 years

Role Purpose:

The purpose of this role is to set the three year English strategy and deliver income and surplus for the country/cluster of designated countries aligning with Global and Regional strategy. The lead is ultimately responsible for overall performance, customer experience and reputation with a primary focus on leading business development to maximise market opportunities and create value, working collaboratively with other BC colleagues on shared interests/ mutual opportunities. Ensure compliance with British Council and awarding body standards, and add value to customer and partner relationships.

Main accountabilities but not limited to the following:

Strategy

• Sets Vision and goals aligned with Global and Region, signed off by Regional English Director and Cluster/Country Leadership for the 3-year Business strategy.
• Leading the implementation of the overall cluster market strategy primarily working through other cluster functional leads (e.g. Cluster Business Managers, Teaching Operations and Academic Leads, Marketing, Customer Management).
• Leading the implementation and development of the teaching operating model for the cluster, aligning with the emerging regional and global model and local performance.
• Draws on insights from Operations and Commercial leadership (e.g. market, supply chain developments, business improvements) to drive business growth.
• Securing and allocating resources to deliver the cluster strategy and plans (lifestage / product focus, investment allocation, staffing for growth etc.).
• Holding Cluster Business Managers and Functional Leads accountable for the collective implementation, reporting and follow-up of business and market development activities.

Commercial and/or financial management

• Agrees on plans and targets for products/services relative to Market need with Cluster Business Managers and other functional leads.
• Assures effective cross-functional business planning and forecasting, signing off on KPI targets for the cluster that deliver to regional and global plans.
• Ultimately accountable for overall P&L delivery for the cluster including monitoring performance and coordinating tactical adjustments.
• Ultimate accountability for compliance with global standards, delivery performance, customer experience and business assurance.

Analysis and reporting

• Oversees, reports on demand/supply performance across the cluster.
• Commissions complex, comparative analyses of historic, current and projected commercial data and uses this to identify and recommend improved ways of working, processes, procedures and/or resources.

Market & customer intelligence

• Assesses size and shape of market and agree 1-3 year commercial strategy (channel/audience/ geography) based on market and customer intelligence.
• Maintains overview of marketing plan for cluster to ensure it is relevant to market needs.
• Liaises closely with relevant colleagues to identify and make the business case for investment in new research and development projects.

Relationship and Stakeholder management

• Partner with key internal stakeholders (English Online, Exams, Corporate Solutions, Cultural Engagement) to leverage a coordinated approach to the market.
• Establishes and cascades Cluster Account and stakeholder strategies and frameworks and standards ensuring alignment with regional / global account strategy.
• Formal account manager for key or politically sensitive customer/institution/agency/sponsor, as required by regional/SBU business development and partnership plans.

Risk and compliance

• Acts as legal commercial representative for the country or cluster in relation to contracts, case management, licensing and regulatory challenges.
• Leads on Tax and Status changes including establish new business entities.

Leadership & management

• Ensure right capability in place through leadership development, succession planning and career coaching.
• Identifies requirements and provides platforms for upskilling and knowledge /skills exchange between within cluster.
• Acts as figurehead for the Cluster, managing relationships with external stakeholders.
• Lead and embed compliance through line management, setting a positive culture of reporting and transparency of performance/issues for business/continual improvement.
• Modelling leadership of values, behaviours and differentiators (brand, academic quality, SEND, EDI etc.).

Role specific knowledge and experience

Essential

• Successfully leading and delivering transformational change.
• Operating in international and multi-cultural organisations.
• Managing legal, commercial, risk and security issues.
• Comfortable operating in a rapidly changing environment.
• Experience of business management including understanding of the drivers of growth, profitability and cash flow and interpretation of financial and resource data to forge business action.
• Experience of maximising the acquisition funnel through management of data, dashboards, and action on interpretation of customer insight.

Requirements

• Minimum with a bachelor degree in relevant field or with professional qualification. Having Masters in Business Administration or equivalent qualification is desirable.

International Transfer

• This role is open to all applicants including those who need to relocate to undertake the role. Candidates who do not have a natural right to work in the country will be provided with immigration clearance and visa support. Please note visa approvals are beyond the British Council’s control so any job offer will be subject to securing the required right to work. Relocation support as set out in the British Council international relocation policy is available.

Closing Date: Thursday, 1st February 2024 - 23:59 Singapore Time (GMT +8)

Role Purpose:

This role will focus on conducting day to day administrative and operational facilities management services and support the wider facilities management team to ensure that the contracted services are delivered in accordance with all contracted standards & legislation, company policies and procedures.

The role might also include, receptionist duties, parking access, help desk ticket administration for facilities issues, mailing, and any other facility management service provided to the location.
Further responsibilities include client relationship engagement and reporting on a regular basis.

Main accountabilities but not limited to the following:

1. Facilities Management

• Respond to staff requests for workplace services through the supplier helpdesk and advise staff how to report faults, issues and requests through this system. Deal with requests for FM services where possible, use FM reporting/recording/triage methods/processes and advise staff where to get help/report issues for non-FM services.
• Support the tracking, tracing, and allocation of all reactive requests from customers through agreed systems to ensure efficient delivery of FM services, effective management of workloads and resolution of requests within agreed SLAs.
• Support the Facilities Manager in providing proactive operational and tactical management of both hard and soft FM services to the specific British Council sites, prioritizing work, and resolving day-to-day operating resource issues to ensure high quality, consistent and efficient services are delivered.
• Able to collect accurate insights using a range of standard methodologies and across multiple datasets to provide high quality and evidence-based recommendations on procedural improvements and/or highlight resource requirements needed to enhance operational performance, supporting the Facility Manager and the wider FM team .
• Maintain data and records relating to the FM operations. Provide administrative and secretariat support for meetings and support all document management, filing and administrative duties.
• Responsible for ensuring building lease obligations are met and service charges are appropriate, through regularly liaison with landlord and property managers.
• Manage office services account including postal, courier, telecommunication, photocopier, utilities, taxi, office rental and stationery.

2. QHSE

• Ensure FM services are provided in accordance with the relevant health and safety, fire and security legislation and British Council risk management and environment requirements. Carry out risk assessments, identify hazards and recommend improvement actions to FM management structure.
• Organize and support the provision of first aid, fire warden and other related arrangements for specific British Council sites.
• Support the Facilities Management team with the administrative tasks associated with the management of Health & Safety on sites.
• Ensures the building standards are met by performing frequent visual quality inspections, reporting any issues in breach of QHSE standards and that fall below the required standards. Corrects any defects by steering on site handyman, technicians, receptionists, security guards and local suppliers.
• Environmental Framework: submit self-assessment form, collect evidence for submission, ERIC data submission, collect and generate data for carbon footprint calculation

3. Investment Planning and FM Projects

• Support the Site Facility Manager in the relationship with Global Estates Transactions and Capital Projects Team by providing insights at country and site level by providing advice on business decisions and projects with FM related dependencies and implications( refurbishments, new offices, cost savings opportunities, improvements of premises and services provided by landlord).
• Support the Site Facility Manager in achievement of specified small building project objectives, in relation toprogramme timetable
  budget
  tendering and procurement
  procedural and contractual advice
  project management of the contracted works
  
• Projects should be delivered within agreed scope, on time and to budget in the most efficient and cost-effective manner without exposing the British Council to unnecessary risk.

4. Financial Management

• Deliver routine financial processing as required in relation with Facilities Management activities-: PO raising, invoice processing as per company policies, correct WBS cost centers allocation, liaise with finance team for ad-hoc and regular reports
• Demonstrate a good knowledge of financial terms and principles, including financial including end to end P2P processes
• Offer support to site Facility Manager in managing budgets and prepare regular forecasts according to agreed schedules.

5. Business Partnering & stakeholder engagement

• Make recommendations to Site Facility Manager on procedural improvements, resource requirements and other operational initiatives to drive enhance team performance, cost effectiveness, service quality and efficiency. Facilitates effective collaboration between the businesses and FM team members and contractors

6. Communication & Workplace Experience

• Able to articulate ideas clearly, presents complex information clearly, using an appropriate combination of written, graphical and financial data/analysis to enable evidence-based operational decision-making and planning.
• Active listening skills. Solicits ideas and shares information with others
• Understands the need for, and the relevant chain(s) or escalation.
• Uses diplomacy and tact. Adapts communication style in response to varying situations, groups and cultures. Establish long-term relationships through social and business activities. Ensure relationship with customer is encourages throughout the team
• Able to demonstrate excellent written communication skills in English. Use effective communication to drive for results
• Able to present ideas clearly and in the appropriate format for the audience.

7. Manages and Develops Self and Others

• Works positively and collaboratively with all colleagues within the FM team, British Council staff, customers and services partners.
• Inspires and behaves with unquestioned integrity and in accordance with British Council values and Ethics Policy
• Motivates the wider team through clear communication and a solution-oriented mind set.

Requirements / Role specific knowledge and experience:

Essential

• Previous experience in Facilities Management role.
• Some experience within a client-side Facilities Management Role or service provider Facility Management organization
• Strong wiliness to learn and develop within Facilities Management
• Basic SAP knowledge
• Basic Procurement knowledge

Desirable:

• Educated to graduate degree level or with equivalent professional experience in Facilities Management, supported by full membership of and accreditation with a relevant professional property institute.
• Knowledge of the British Council Mission and Brand.
• Understanding how FM and business strategy and day to day operations can be aligned
• Good vendor management and commercialism skills, particularly in relationship to partnerships with service providers.

Working hours:
Tuesday to Friday 10.30am to 7.00pm
Saturday 8.30am to 5:00pm

Condition of Employment: Local Direct Hire

Applications are welcomed from candidates currently in this location with a natural right to work. Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.

Pay Band: 4 | Contract Type: 1 Year Fixed Term | Location: Singapore

Closing Date: Monday 11 December 2023, 23:59 Singapore Time